Group items tagged

"Some have argued for much greater policing of content online, and companies like Facebook, YouTube, and Twitter have talked about hiring thousands to staff up their moderation teams.8 8. April Glaser, Want a Terrible Job? Facebook and Google May Be Hiring,Slate (Jan. 18, 2018), https://slate.com/technology/2018/01/facebook-and-google-are-building-an-army-of-content-moderators-for-2018.html (explaining that major platforms have hired or have announced plans to hire thousands, in some cases more than ten thousand, new content moderators).On the other side of the coin, companies are increasingly investing in more and more sophisticated technology help, such as artificial intelligence, to try to spot contentious content earlier in the process.9 9. Tom Simonite, AI Has Started Cleaning Up Facebook, But Can It Finish?,Wired (Dec. 18, 2018), https://www.wired.com/story/ai-has-started-cleaning-facebook-can-it-finish/.Others have argued that we should change Section 230 of the CDA, which gives platforms a free hand in determining how they moderate (or how they don't moderate).10 10. Gohmert Press Release, supra note 7 ("Social media companies enjoy special legal protections under Section 230 of the Communications Act of 1934, protections not shared by other media. Instead of acting like the neutral platforms they claim to be in order obtain their immunity, these companies have turned Section 230 into a license to potentially defraud and defame with impunity… Since there still appears to be no sincere effort to stop this disconcerting behavior, it is time for social media companies to be liable for any biased and unethical impropriety of their employees as any other media company. If these companies want to continue to act like a biased medium and publish their own agendas to the detriment of others, they need to be held accountable."); Eric Johnson, Silicon Valley's Self-Regulating Days "Probably Should Be" Over, Nancy Pelosi Says, Vox (Apr. 11, 2019), https:/

"After a decade or so of the general sentiment being in favor of the internet and social media as a way to enable more speech and improve the marketplace of ideas, in the last few years the view has shifted dramatically-now it seems that almost no one is happy. Some feel that these platforms have become cesspools of trolling, bigotry, and hatred.1 1. Zachary Laub, Hate Speech on Social Media: Global Comparisons, Council on Foreign Rel. (Jun. 7, 2019), https://www.cfr.org/backgrounder/hate-speech-social-media-global-comparisons.Meanwhile, others feel that these platforms have become too aggressive in policing language and are systematically silencing or censoring certain viewpoints.2 2. Tony Romm, Republicans Accused Facebook, Google and Twitter of Bias. Democrats Called the Hearing 'Dumb.', Wash. Post (Jul. 17, 2018), https://www.washingtonpost.com/technology/2018/07/17/republicans-accused-facebook-google-twitter-bias-democrats-called-hearing-dumb/?utm_term=.895b34499816.And that's not even touching on the question of privacy and what these platforms are doing (or not doing) with all of the data they collect."

"Some Facebook users who recently watched a Daily Mail video depicting Black men reported seeing a label from Facebook asking if they were interested in watching more videos about "primates." The label appeared in bold text under the video, stating "Keep seeing videos about Primates?" next to "Yes" and "Dismiss" buttons that users could click to answer the prompt. It's part of an AI-powered Facebook process that attempts to gather information on users' personal interests in order to deliver relevant content into their News Feed"

"Facebook is mired in a series of controversies about the curation of its news feed, from its broadcasting live killings, to editing out an iconic photo of the Vietnam war, to accusations of political bias. It recently tried to smooth the process out by firing its human editors … only to find the news feed degenerated into a mass of fake and controversial news stories."

"Facebook will rely on users to report fake news despite evidence that suggests users have a difficult time assessing or identifying fake news. Teens seem to be especially vulnerable to fake news. A recent study by researchers at Stanford found that middle and high school students have a difficult time detecting fake news from real news, or detecting bias in tweets and Facebook statuses."

"One of the many policy-based projects I worked on at Meta was Engagement Bait, which is defined as "a tactic that urges people to interact with Facebook posts through likes, shares, comments, and other actions in order to artificially boost engagement and get greater reach." Accordingly, "Posts and Pages that use this tactic will be demoted." To do this, "models are built off of certain guidelines" trained using "hundreds of thousands of posts" that "teams at Facebook have reviewed and categorized." The examples provided are obvious (eg. a post saying "comment "Yes" if you love rock as much as I do"), but the problem is that there will always be far subtler ways to get people to engage with something artificially. As an example, psychology researchers have a long history of studying negativity bias, which has been shown to operate across a wide array of domains, and to lead to increased online engagement. "

"The Facebook data, which captured the engagement metrics on thousands of posts by the six major party leaders in the two months leading up to the election, was collected by academics at the University of Pisa's MediaLab. It reveals all of the 25 most shared Facebook posts in the two months leading up to the election were videos, live broadcasts or photos from either Salvini, who runs the far-right League, or Di Maio, the leader of the anti-establishment Five Star Movement (M5S)."

"What really helps Trump is Facebook. Last October, it became clear that, whatever its collective remorse about the role it had played in Trump's election three years before, Mark Zuckerberg's company had quietly exempted advertising by parties and candidates from its regulations on truth and falsehood."

"To demonstrate how reality may differ for different Facebook users, The Wall Street Journal created two feeds, one "blue" and the other "red." If a source appears in the red feed, a majority of the articles shared from the source were classified as "very conservatively aligned" in a large 2015 Facebook study. For the blue feed, a majority of each source's articles aligned "very liberal." These aren't intended to resemble actual individual news feeds. Instead, they are rare side-by-side looks at real conversations from different perspectives. "

"This affects all of us every single day. When the algorithms that govern increasingly large parts of our lives have been designed almost exclusively by young bro-grammers with homogeneous experiences and worldviews, those algorithms are going to fail significant sections of society. A heartbreaking example of this is Gillian Brockell's experience of continuing to get targeted by pregnancy-related ads on Facebook after the stillbirth of her son. Brockell, a Washington Post journalist, recently made headlines when she tweeted an open letter to big tech companies, imploring them to think more carefully about how they target parenting ads."

"But there is another set of Facebook stories that shines even more glaring light on the company's mismatch of power and responsibility. A good place to start is Sri Lanka: one of many countries where "fake news" is not the slightly jokey notion regularly played up by Trump, but sometimes a matter of life and death."

"Former NSA contractor and whistleblower Edward Snowden says that tech workers need to think long and hard about how their labor is used by companies to amass power, surveil people, and fundamentally change society, and need to think about whether it is ethical to work at tech companies at all."