MALET Issues

To discover how a newly developed library mobile website performed across a variety of devices, the authors used a hybrid field and laboratory methodology to conduct a usability test of the website. Twelve student participants were recruited and selected according to phone type. Results revealed a wide array of errors attributed to site design, wireless network connections, as well as phone hardware and software. This study provides an example methodology for testing library mobile websites, identifies issues associated with mobile websites, and provides recommendations for improving the user experience. [ABSTRACT FROM AUTHOR] [Abstract from ESC Academic Search Complete database] Link: http://eds.b.ebscohost.com.library.esc.edu/ehost/detail/detail?vid=2&sid=32d26eef-5aab-4af2-ad1a-c9624344797d%40sessionmgr115&hid=126&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=83583519&db=a9h Pendell, K. D., & Bowman, M. S. (2012). Usability Study of a Library's Mobile Website: An Example from Portland State University. Information Technology & Libraries, 31(2), 45-62.

website on Canadian government's plan to support personalized learning for workers using technology

Category: report, Abstract: The face of learning has changed. Over the past two decades, learning has evolved from traditional instructor-led classroom training to distance learning to e-learning to virtual learning environments and to massive open online courses. And, the face of learners has changed as well.

knowledge worker to learning worker- includes a short video by Jacob Morgan

"Digital Ethics" was written by Dan Richards, Old Dominion University Netiquette, a hybrid word combining "network" and "etiquette," essentially refers to the social code of the Internet. As such, netiquette -- how we communicate, treat others, portray ourselves, and protect ourselves online -- is a question of ethics.

by Stephen J.A. Ward Digital media ethics deals with the distinct ethical problems, practices and norms of digital news media. Digital news media includes online journalism, blogging, digital photojournalism, citizen journalism and social media. It includes questions about how professional journalism should use this 'new media' to research and publish stories, as well as how to use text or images provided by citizens.

More than half of ambulatory practice physicians currently access patient records and/or reference data from a mobile device, according to a new survey from Black Book Market Research.

"The 2009 "Horizon Report" called mobile technologies "an opportunity for higher education to reach its constituents in new and compelling ways." The report implied that academic libraries would find them to be the ideal tools for bringing reluctant researchers to the library, mainly for their convenience. It's not hard to see why--in 2008, mobile phones were in the hands of more than 4 billion users, a 61% penetration rate worldwide. By 2012, the mobile phone is expected to outsell the personal computer. The leaders in mobile communication are, not surprisingly, adults in the 18 to 29 age group, the traditional college-age student. Academic libraries are not blind to this--a 2009 "Library Journal" survey found that 65% of academic libraries either already offer or plan to offer mobile services. If one's library is in that 35% with no plans for mobile outreach keep reading--one will find ideas to make his/her library a true 21st-century information hub." [Abstract from ERIC Database.] Link to the full-text article in the ESC EbscoHost Education Source database: http://eds.a.ebscohost.com.library.esc.edu/ehost/detail/detail?vid=28&sid=777400f5-917a-43a0-83b8-26cdc83f8315%40sessionmgr4003&hid=4103&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=63993342&db=a9h Kosturski, K., & Skornia, F. (2011). Handheld Libraries 101: Using mobile technologies in the academic library. Computers in Libraries, 31(6), 11-13.

Hi Robert, the proliferation of mobile technologies and the need for all Internet using facitilties, including libraries, to make their content available and searchable is definitely here. My personal experience is that I keep toggling back and forth between my smartphone and my laptop. However, I notice that my children (now in their 20s) are using their phones for everything. So keeping abreast of the changes this requires, like keeping everything legible within the relatively small screen, expecting users to use the 'portrait' version more frequently than landscape, is something that all web designers have to adapt to. Thanks for this article. M

Library patrons are adopting mobile devices for personal and other uses. The ubiquity of mobile devices will lead to changes in how and where learning and education happens. Libraries have wanted to become ubiquitous by making resources and services available anywhere, anytime. Reference librarians can use mobile devices and applications to include services in mobile learning environments. Challenges to libraries include uncertainty about which technologies to adopt in a rapidly changing technology landscape, the cost of technology adoption, staffing for 24-7, diversity of needs and preferences among library patrons, and the need to offer stable, consistent services. The combination of mobile librarians, mobile patrons, and mobile content provides an opportunity to move closer to the ideal of the ubiquitous library. [Abstract from EBSCOHost Education Source: Full-text article available in ESC library databases.] Link: http://eds.a.ebscohost.com.library.esc.edu/ehost/detail/detail?vid=26&sid=777400f5-917a-43a0-83b8-26cdc83f8315%40sessionmgr4003&hid=4103&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=59529451&db=a9h Barnhart, F. D., & Pierce, J. E. (2011). Becoming Mobile: Reference in the Ubiquitous Library. Journal Of Library Administration, 51(3), 279-290. doi:10.1080/01930826.2011.556942

As mobile technologies continue to evolve, libraries seek sustainable ways to keep up with these changes and to best serve our users. Previous library mobile usability research has examined tasks users predict they might be likely to perform, but little is known about what users actually do on a mobile-optimized library site. This research used a combination of survey method and web analytics to examine what tasks users actually carry out on a library mobile site. The results indicate that users perform an array of passive and active tasks and do not want content choices to be limited on mobile devices. Responsive design is described as a long-term solution for addressing both designers' and users' needs. [ABSTRACT FROM AUTHOR][Abstract from EBSCOHost Education Source: Full-text article available in ESC library databases.] Link: http://eds.a.ebscohost.com.library.esc.edu/ehost/detail/detail?vid=24&sid=777400f5-917a-43a0-83b8-26cdc83f8315%40sessionmgr4003&hid=4103&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=93378674&db=a9h Gascho Rempel, H., & Bridges, L. l. (2013). That Was Then, This Is Now: Replacing the Mobile-Optimized Site with Responsive Design. Information Technology & Libraries, 32(4), 8-24.

Although many libraries already offer some type of reference service geared toward people who use mobile devices, they generally focus on the reference transaction and not on some of the broader aspects of service, including availability of content for mobile devices and relationship of the library's services to mobile initiatives on campus. Asking the right questions during the planning process can assist librarians in clarifying their goals for the service, identifying units to work with on campus, and determining whether the service is successful. This is a rapidly developing area and flexibility is key. [ABSTRACT FROM AUTHOR] [Abstract from ESC Academic Search Complete database] Link: http://eds.a.ebscohost.com.library.esc.edu/ehost/detail/detail?vid=22&sid=777400f5-917a-43a0-83b8-26cdc83f8315%40sessionmgr4003&hid=4103&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=49153076&db=a9h Lippincott, J. K. (2010). Mobile Reference: What Are the Questions?. Reference Librarian, 51(1), 1-11. doi:10.1080/02763870903373016

- The purpose of this paper is to get an insight in users' opinion on library resources/services on small screen mobile devices. Objectives were to establish which types of small screen mobile devices are used and to find out is there a tendency for using academic and educational contents on such devices. Furthermore, aim was to identify whether the users need mobile friendly library web site and services at all. Also, what library resources/services and to what extent respondents consider as the important ones for mobile friendly customization. Finally the results would serve as an orientation in building mobile friendly library web site and services. The author believed that the users were still unaware of the possibility of accessing library web sites and services through mobile devices in general; therefore, this survey also had a role of raising awareness and stimulating their interest. - The survey was focussed on small screen mobile devices with screen size up to seven inches (17.1 cm). Data collection was performed through a questionnaire containing ten questions. The authors received 295 questionnaires, out of which 285 were taken into account. - The survey found that the largest number of respondents own smartphone/tablet/phablet. The results show that small screen devices are, to some extent, used for educational, academic and informational purposes (reading of e-books and e-journals, education, data checking, internet searching and searching of handy information), but non-academic purposes still predominate (texting, reading e-mails, phone calls, taking pictures). Overall 64 percent of the respondents has expressed need for small screen mobile devices customized library resources/services, but there are 30 percent of undecided respondents. Pazur, I. (2014). Attitude of the rudjer boskovic institute's scientists to the small screen mobile devices library services. Library Hi Tech, 32(4), 628-644.

"How will your library serve mobile device users? By building apps from scratch? By offering entirely separate content? Or by modifying your site for mobile devices? This author found that the best fit for a joint library serving Victoria College and the University of Houston-Victoria was to build a mobile website in HTML and CSS using mobile standards and best practices suitable for those devices. As the sole web services librarian, it was her duty to develop a browser-based mobile website and code it from scratch. In this article, she shares the findings, experiences, and helpful code snippets for building a mobile website on your own." [Abstract from ERIC database.] Link to full-text article in ESC ProQuest Research Library database: http://search.proquest.com.library.esc.edu/pqrl/docview/1019444398/75C2FCA9AB3D4B62PQ/1?accountid=8067 Williams, B.S. (2012). Less Is More: How to App-ify Your Library Services. Computers in Libraries. 32(5), 36-38.

"This study which is based on the Technological Acceptance Model (TAM), seeks to explore whether librarians and LIS students are familiar with the newest technological innovations and whether they are ready to accept them. The research was conducted in Israel during the first and second semesters of the 2012 academic year and considered two populations: librarians and LIS students. Researchers used two questionnaires to gather data: a personal details questionnaire, and a mobile technology questionnaire. On the whole, the current study supported the two core variables of the TAM (perceived ease of use and usefulness), as well as personal innovativeness that may predict librarians' and students' behavioral intention to use mobile services in the library." [Abstract from ERIC database.] Link to full-text EbscoHost Education Source database at ESC: http://eds.a.ebscohost.com.library.esc.edu/ehost/detail/detail?vid=9&sid=6b435564-9bcd-4f6f-95df-581478f9b036%40sessionmgr4004&hid=4103&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=94658055&db=eue Aharony, N. (2014). Mobile Libraries: Librarians' and Students' Perspectives. College & Research Libraries, 75 (2), 202-217.

Kathryn Johns-Masten of Penfield Library at the State University of New York-Oswego presented on her library's experience implementing a mobile website using the iWebKit framework. Penfield librarians identified user needs, learned from other libraries' sites, chose a framework compatible with desired devices that fit available resources, and evaluated their site through focus groups and analysis of usage statistics. Johns-Masten proposed best practices for libraries considering a mobile site and led a discussion of factors involved in choosing a framework and issues related to technical support of mobile websites. [ABSTRACT FROM PUBLISHER] [Abstract from EBSCOHost Education Source: Full-text article available in ESC library databases.] Link: http://eds.a.ebscohost.com.library.esc.edu/ehost/detail/detail?vid=2&sid=6b435564-9bcd-4f6f-95df-581478f9b036%40sessionmgr4004&hid=4103&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=86746117&db=eue Johns-Masten, K., & Mann, S. (2013). Mobile Websites and Apps in Academic Libraries: Harmony on a Small Scale. Serials Librarian, 64(1-4), 206-210. doi:10.1080/0361526X.2013.760422

What is the current state of mobile services among academic libraries of the country's top 100 universities, and what are the best practices for librarians implementing mobile services at the university level? Through in--‐depth website visits and survey questionnaires, the authors studied each of the top 100 universities' libraries' experiences with mobile services. Results showed that all of these libraries offered at least one mobile service, and the majority offered multiple services. The most common mobile services offered were mobile sites, text messaging services, e--‐books, and mobile access to databases and the catalog. In addition, chat/IM services, social media accounts and apps were very popular. Survey responses also indicated a trend towards responsive design for websites so that patrons can access the library's full site on any mobile device. Respondents recommend that libraries considering offering mobile services begin as soon as possible as patron demand for these services is expected to increase. [Abstract from EBSCOHost Education Source: Full-text article available in ESC library databases.] Link: http://search.proquest.com.library.esc.edu/pqrl/docview/1691586122/5530379CBA1C4741PQ/3?accountid=8067 Yan Quan, L., & Briggs, S. (2015). A Library in the Palm of Your Hand: Mobile Services in Top 100 University Libraries. Information Technology & Libraries, 34(2), 133-148. doi:10.6017/ital.v34i2.5650

Robert, This link takes me to the ESC login, but after logging in I receive the following message: Failure to connect due an internal server error. I thought maybe this was due to a browser issue, but it occurred with Safari, FireFox & Chrome. I searched for and located the article online (http://ejournals.bc.edu/ojs/index.php/ital/article/view/5650/pdf) - the research is interesting. Research presented confirms that "mobile [library] services are already ubiquitous among the country's top universities". My university's library services, catalogs, databases, ebook collections, etc. are also all accessible via online access from the university's library website page and directly via a link every LMS course shell. We have standardized certain items in all our LMS course shells and a link to the university's library resources is one of these standardized course shell items. If students have the mobile LMS app on a tablet/phone, again, all library services, catalogs, databases, & I believe ebooks?, etc. are accessible.

To Mark: I added in a link to get to this article and to all the articles I posted in the commercial databases. It is very interesting that ALL the ERIC links work but all the commercial links directly to the full-text PDF articles do not. Robert, December 1, 2015 I am sorry about this. I copied the link directly. Perhaps it did not work because you have to log in to the database first. The link will not take you there because you need to authenticate first, etc. Anyway, you can find the article in the EBSCOHost Education Source by title in the ESC databases. I realize that you already found it at another web site. That's OK, too. As long as you can access it. -- Robert

"Technology acceptance in education has been and continues to be a central concern for researchers, application and platform developers, and educators. Rapid advancements in miniaturization along with the availability of fast, reliable, and affordable networks have sparked an increasing demand by students for better ways to complement their mobile lifestyles in support of their learning. Based on a review of the literature of technology acceptance and trends in mobile device usage in learning, this researcher tested the predictive power of the Mobile Learning Acceptance Model (MLAM) in an online higher education setting. MLAM is an extension of the technology acceptance model (TAM) inasmuch as it seeks to obtain user perceptions of usefulness and ease of use and their effect on user attitude and behavioral intention to use mobile devices for learning. For this research, users included students and faculty. Current literature indicates that student desire for access to a variety of learning resources anywhere anytime is growing yet little is known regarding faculty perceptions regarding mobile learning (m-learning) or on how institutions can position themselves to meet the growing demand. A web-based survey design was used to test MLAM using a previously developed and validated instrument, though updated to include and exclude what is now or no longer applicable and the wording modified to ensure relevancy to the target population studied. Exploratory factor analysis was performed to validate the factor structure. Multiple regression analysis was performed to determine which factors had the greatest influence on m-learning acceptance." [Abstract from ERIC database.] Link: http://search.proquest.com.library.esc.edu/docview/1399418322/abstract?accountid=8067 Marrs, K. (2013). An investigation of the factors that influence faculty and student acceptance of mobile learning in online higher education. Retrieved from http://search.proquest.com.library.esc.edu/pqrl/doc

This paper aims to provide quantitative and qualitative data on students' use of mobile devices and to consider the benefit of academic mobile library services to students. Design/methodology/approach - Initial mobile library research included an online survey that attracted 1,716 participants. This was followed up with two discussion groups of six undergraduate and five postgraduate students. The survey followed-on from an earlier survey conducted by the University of Edinburgh's Information Services (IS) in March 2010. Findings - The dramatic growth of smartphone ownership among students in an eight-month period was surprising: a 17 per cent increase between March and November 2010. In addition, 68 per cent of students who plan to change their mobile handset would upgrade to a smartphone. Research limitations/implications - As students were unable to provide feedback on University of Edinburgh's own mobile library services, their feedback is speculative and subject to change. Practical implications - The paper provides evidence for libraries to determine the value of developing their own mobile services. It also demonstrates the proliferation of mobile device usage within the university and library context and indicates which services students would find most useful on a mobile device. Originality/value - The paper provides insight into a rapidly moving area of technology as demonstrated through the research. The increasing use of mobile devices among students is important to acknowledge. The role of the academic library is to embrace changing student behaviour by providing services optimised for mobile devices. [Abstract from ProQuest Research Database (at ESC)] Link: http://search.proquest.com.library.esc.edu/pqrl/docview/888252676/62B2CB0524347BEPQ/1?accountid=8067 Paterson, L., & Low, B. (2011). Student attitudes towards mobile library services for smartphones. Library Hi Tech, 29(3), 412-423. Retrieved from http://search.proquest.com.library.esc.edu/

In this paper we report on two surveys and offer an introductory plan that librarians may use to begin implementing mobile access to selected library databases and services. Results from the first survey helped us to gain insight into where students at Utah State University (USU) in Logan, Utah, stand regarding their use of mobile devices for academic activities in general and their desire for access to library services and resources in particular. A second survey, conducted with librarians, gave us an idea of the extent to which responding libraries offer mobile access, their future plans for mobile implementation, and their opinions about whether and how mobile technologies may be useful to library patrons. In the last segment of the paper, we outline steps librarians can take as they "go mobile." [PUBLICATION ABSTRACT] [Abstract from ProQuest Research Library Database (at ESC)] Link: http://search.proquest.com.library.esc.edu/pqrl/docview/1022030098/E42CA3FE9EF84F7CPQ/1?accountid=8067 Dresselhaus, A., & Shrode, F. (2012). Mobile technologies & academics: Do students use mobile technologies in their academic lives and are librarians ready to meet this challenge? Information Technology and Libraries (Online), 31(2), 82-101. Retrieved from http://search.proquest.com/docview/1022030098?accountid=8067

The purpose of this paper is to determine how students at the University of Regina would like to interact with the library on their mobile devices and how to best construct a mobile site to suit the university community's needs. Design/methodology/approach - A survey was designed to gather feedback from the university community on their use of mobile devices and how they would want to use the library's resources and services via their mobile device. This survey also attempts to better understand how academic libraries can provide effective mobile services. A questionnaire was developed and distributed to several Canadian academic libraries. Its purpose was to discover what other institutions were doing with mobile technologies. Findings - The survey found that 95.4 percent of students that responded to the survey had a smartphone and 75 percent of them used their mobile phone to access the web. The survey indicated that the library catalogue was the most popular resource chosen to become mobile enabled. The questionnaire distributed to other Canadian academic libraries showed that some libraries were designing and building web apps, while others were creating native apps. Originality/value - With the increase of mobile technology availability and the demand for accessible mobile content, it is imperative that libraries examine how they can provide services to their patrons within this medium in order to continue to provide valuable services. Mobile technologies are constantly changing, so continuous assessment in this area is of importance. [Abstract from ProQuest Research Library Database (at ESC)] Link: http://search.proquest.com.library.esc.edu/pqrl/docview/1317291149/816AB54A77F845FAPQ/1?accountid=8067 Nowlan, G. (2013). Going mobile: Creating a mobile presence for your library. New Library World, 114(3), 142-150. doi:http://dx.doi.org/10.1108/03074801311304050