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“What surprised me was the resurgence of many of the zombie ideas about online learning creeping into the discussions, such as the idea that online learning isn’t as personal, or that you can’t have interactivity, or that it just doesn’t work. And while it is true you need to change how you think about your course — you can’t just replicate what you used to do in the classroom — there’s an opportunity to evolve your teaching practices and create a better learning experience for your students.”

What’s happening now is going to reshape education for years, if not decades.

People want the old normal, not the new normal. We will, to some degree, get back to what we know and love, but it won’t ever look like it did before

“Like your physical buildings on campus, you also have a somewhat invisible set of resources called your educational technology. If you don’t understand it well and don’t treat it as important infrastructure, your ability to move online sustainably will be challenged. Sometimes institutions see eLearning as a project, not a strategy. Online learning isn’t a fly-by-the-seat-of-your-pants project; it has to be integrated into your academic plan and institutional strategy. I hope that COVID-19 underlined that for institutions.”

“We’ve known for over 30 years now that one-hour lectures are not a great way to teach: you can have a good one-hour session, but can you have 13 over a semester? It’s about cognitive load, and students can’t focus for more than 15 to 20 minutes at a time without being distracted. There’s room for synchronous discussion, but we can do it better. There’s a huge amount of research into online learning and what happens when students have access to online learning whenever they want it. And just like in real life, you have to know how to do both synchronous and asynchronous interactions well.”

We need to make space for the voices of communities who haven’t traditionally been heard: non-traditional learners, students who are food or housing insecure, students who are neurodivergent, students of colour, and Indigenous students. We must think of all these populations and the degree to which our educational system — our technology, our platforms — has not been built for them. We do a lot of work to make our methods accessible, but at the core, our systems, institutions, and platforms aren’t really built for — or by — those students

s challenging as it is, I’m seeing online pedagogy’s focus on equity and care resonating with many of those new to the medium

I’ve used really experimental styles over the past few years, but I won’t be doing that as much over the coming year because I shouldn’t. My classes are traditionally where students get to work with tools and platforms outside of the norm. If everyone moving online treats it that way, the cognitive load on the students will be absolutely overwhelming. My right to flex my academic freedom regarding platforms should be superseded by care and consideration for my students’ cognitive loads across a program. Navigating different platforms and tools is hard and distracting.

“One of the most vital tools and resources that I’ve seen people using is their human capacities for compassion and patience — the degree to which faculty are stepping up and approaching their students from a place of care, and a place of genuine desire for students to feel a sense of hope, safety, and flexibility.”

This generation, the first not to have known life before the internet, has acquired a battery of skills in navigating digital environments, but it isn’t clear how well those skills line up with the ones traditionally accredited by universities.

From the perspective of students raised in a digital culture, the anti-plagiarism taboo no doubt seems to be just one more academic hang-up, a weird injunction to take perfectly adequate information, break it into pieces and refashion it. Students who pay for essays know what they are doing; others seem conscientious yet intimidated by secondary texts: presumably they won’t be able to improve on them, so why bother trying? For some years now, it’s been noticeable how many students arrive at university feeling that every interaction is a test they might fail. They are anxious. Writing seems fraught with risk, a highly complicated task that can be executed correctly or not.

Many students may like the flexibility recorded lectures give them, but the conversion of lectures into yet more digital ‘content’ further destabilises traditional conceptions of learning and writing

the evaluation forms which are now such a standard feature of campus life suggest that many students set a lot of store by the enthusiasm and care that are features of a good live lecture

the drift of universities towards a platform model, which makes it possible for students to pick up learning materials as and when it suits them. Until now, academics have resisted the push for ‘lecture capture’. It causes in-person attendance at lectures to fall dramatically, and it makes many lecturers feel like mediocre television presenters. Unions fear that extracting and storing teaching for posterity threatens lecturers’ job security and weakens the power of strikes. Thanks to Covid, this may already have happened.

In the utopia sold by the EdTech industry (the companies that provide platforms and software for online learning), pupils are guided and assessed continuously. When one task is completed correctly, the next begins, as in a computer game; meanwhile the platform providers are scraping and analysing data from the actions of millions of children. In this behaviourist set-up, teachers become more like coaches: they assist and motivate individual ‘learners’, but are no longer so important to the provision of education. And since it is no longer the sole responsibility of teachers or schools to deliver the curriculum, it becomes more centralised – the latest front in a forty-year battle to wrest control from the hands of teachers and local authorities.

an injunction against creative interpretation and writing, a deprivation that working-class children will feel at least as deeply as anyone else.

There may be very good reasons for delivering online teaching in segments, punctuated by tasks and feedback, but as Yandell observes, other ways of reading and writing are marginalised in the process. Without wishing to romanticise the lonely reader (or, for that matter, the lonely writer), something is lost when alternating periods of passivity and activity are compressed into interactivity, until eventually education becomes a continuous cybernetic loop of information and feedback. How many keystrokes or mouse-clicks before a student is told they’ve gone wrong? How many words does it take to make a mistake?

This vision of language as code may already have been a significant feature of the curriculum, but it appears to have been exacerbated by the switch to online teaching. In a journal article from August 2020, ‘Learning under Lockdown: English Teaching in the Time of Covid-19’, John Yandell notes that online classes create wholly closed worlds, where context and intertextuality disappear in favour of constant instruction. In these online environments, readingis informed not by prior reading experiences but by the toolkit that the teacher has provided, and ... is presented as occurring along a tramline of linear development. Different readings are reducible to better or worse readings: the more closely the student’s reading approximates to the already finalised teacher’s reading, the better it is. That, it would appear, is what reading with precision looks like.

Constant interaction across an interface may be a good basis for forms of learning that involve information-processing and problem-solving, where there is a right and a wrong answer. The cognitive skills that can be trained in this way are the ones computers themselves excel at: pattern recognition and computation. The worry, for anyone who cares about the humanities in particular, is about the oversimplifications required to conduct other forms of education in these ways.

Blanket surveillance replaces the need for formal assessment.

Confirming Adorno’s worst fears of the ‘primacy of practical reason’, reading is no longer dissociable from the execution of tasks. And, crucially, the ‘goals’ to be achieved through the ability to read, the ‘potential’ and ‘participation’ to be realised, are economic in nature.

since 2019, with the Treasury increasingly unhappy about the amount of student debt still sitting on the government’s balance sheet and the government resorting to ‘culture war’ at every opportunity, there has been an effort to single out degree programmes that represent ‘poor value for money’, measured in terms of graduate earnings. (For reasons best known to itself, the usually independent Institute for Fiscal Studies has been leading the way in finding correlations between degree programmes and future earnings.) Many of these programmes are in the arts and humanities, and are now habitually referred to by Tory politicians and their supporters in the media as ‘low-value degrees’.

studying the humanities may become a luxury reserved for those who can fall back on the cultural and financial advantages of their class position. (This effect has already been noticed among young people going into acting, where the results are more visible to the public than they are in academia or heritage organisations.)

given the changing class composition of the UK over the past thirty years, it’s not clear that contemporary elites have any more sympathy for the humanities than the Conservative Party does. A friend of mine recently attended an open day at a well-known London private school, and noticed that while there was a long queue to speak to the maths and science teachers, nobody was waiting to speak to the English teacher. When she asked what was going on, she was told: ‘I’m afraid parents here are very ambitious.’ Parents at such schools, where fees have tripled in real terms since the early 1980s, tend to work in financial and business services themselves, and spend their own days profitably manipulating and analysing numbers on screens. When it comes to the transmission of elite status from one generation to the next, Shakespeare or Plato no longer has the same cachet as economics or physics.

Leaving aside the strategic political use of terms such as ‘woke’ and ‘cancel culture’, it would be hard to deny that we live in an age of heightened anxiety over the words we use, in particular the labels we apply to people. This has benefits: it can help to bring discriminatory practices to light, potentially leading to institutional reform. It can also lead to fruitless, distracting public arguments, such as the one that rumbled on for weeks over Angela Rayner’s description of Conservatives as ‘scum’. More and more, words are dredged up, edited or rearranged for the purpose of harming someone. Isolated words have acquired a weightiness in contemporary politics and public argument, while on digital media snippets of text circulate without context, as if the meaning of a single sentence were perfectly contained within it, walled off from the surrounding text. The exemplary textual form in this regard is the newspaper headline or corporate slogan: a carefully curated series of words, designed to cut through the blizzard of competing information.

Visit any actual school or university today (as opposed to the imaginary ones described in the Daily Mail or the speeches of Conservative ministers) and you will find highly disciplined, hierarchical institutions, focused on metrics, performance evaluations, ‘behaviour’ and quantifiable ‘learning outcomes’.

If young people today worry about using the ‘wrong’ words, it isn’t because of the persistence of the leftist cultural power of forty years ago, but – on the contrary – because of the barrage of initiatives and technologies dedicated to reversing that power. The ideology of measurable literacy, combined with a digital net that has captured social and educational life, leaves young people ill at ease with the language they use and fearful of what might happen should they trip up.

It has become clear, as we witness the advance of Panopto, Class Dojo and the rest of the EdTech industry, that one of the great things about an old-fashioned classroom is the facilitation of unrecorded, unaudited speech, and of uninterrupted reading and writing.

The open model of participation calls into question where value is created in the education system. Gutenberg created a means to duplicate content. The social web creates the opportunity for many-to-many interactions and to add a global social layer on content creation and knowledge growth.

Whatever can be easily duplicated cannot serve as the foundation for economic value. Integration and connectedness are economic value points.

In education, content can easily be produced (it’s important but has limited economic value). Lectures also have limited value (easy to record and to duplicate). Teaching – as done in most universities – can be duplicated. Learning, on the other hand, can’t be duplicated. Learning is personal, it has to occur one learner at a time. The support needed for learners to learn is a critical value point.

Learning, however, requires a human, social element: both peer-based and through interaction with subject area experts

Content is readily duplicated, reducing its value economically. It is still critical for learning – all fields have core elements that learners must master before they can advance (research in expertise supports this notion). - Teaching can be duplicated (lectures can be recorded, Elluminate or similar webconferencing system can bring people from around the world into a class). Assisting learners in the learning process, correcting misconceptions (see Private Universe), and providing social support and brokering introductions to other people and ideas in the discipline is critical. - Accreditation is a value statement – it is required when people don’t know each other. Content was the first area of focus in open education. Teaching (i.e. MOOCs) are the second. Accreditation will be next, but, before progress can be made, profile, identity, and peer-rating systems will need to improve dramatically. The underlying trust mechanism on which accreditation is based cannot yet be duplicated in open spaces (at least, it can’t be duplicated to such a degree that people who do not know each other will trust the mediating agent of open accreditation)

The skills that are privileged and rewarded in a MOOC are similar to those that are needed to be effective in communicating with others and interacting with information online (specifically, social media and information sources like journals, databases, videos, lectures, etc.). Creative skills are the most critical. Facilitators and learners need something to “point to”. When a participant creates an insightful blog post, a video, a concept map, or other resource/artifact it generally gets attention.

Intentional diversity – not necessarily a digital skill, but the ability to self-evaluate ones network and ensure diversity of ideologies is critical when information is fragmented and is at risk of being sorted by single perspectives/ideologies.

The volume of information is very disorienting in a MOOC. For example, in CCK08, the initial flow of postings in Moodle, three weekly live sessions, Daily newsletter, and weekly readings and assignments proved to be overwhelming for many participants. Stephen and I somewhat intentionally structured the course for this disorienting experience. Deciding who to follow, which course concepts are important, and how to form sub-networks and sub-systems to assist in sensemaking are required to respond to information abundance. The process of coping and wayfinding (ontology) is as much a lesson in the learning process as mastering the content (epistemology). Learners often find it difficult to let go of the urge to master all content, read all the comments and blog posts.

e. Learning is a social trust-based process.

Patience, tolerance, suspension of judgment, and openness to other cultures and ideas are required to form social connections and negotiating misunderstandings.

An effective digital citizenry needs the skills to participate in important conversations. The growth of digital content and social networks raises the need citizens to have the technical and conceptual skills to express their ideas and engage with others in those spaces. MOOCs are a first generation testing grounds for knowledge growth in a distributed, global, digital world. Their role in developing a digital citizenry is still unclear, but democratic societies require a populace with the skills to participate in growing a society’s knowledge. As such, MOOCs, or similar open transparent learning experiences that foster the development of citizens confidence engage and create collaboratively, are important for the future of society.

When Dapier talks with other teen librarians about the issue of school surveillance, “we’re very alarmed,” he said. “It sort of trains the next generation that [surveillance] is normal, that it’s not an issue. What is the next generation’s Mark Zuckerberg going to think is normal?

“It’s the school as panopticon, and the sweeping searchlight beams into homes, now, and to me, that’s just disastrous to intellectual risk-taking and creativity.”

“They’re so unclear that I’ve just decided to cut off the research completely, to not do any of it.”

“They are all mandatory, and the accounts have been created before we’ve even been consulted,” he said. Parents are given almost no information about how their children’s data is being used, or the business models of the companies involved. Any time his kids complete school work through a digital platform, they are generating huge amounts of very personal, and potentially very valuable, data. The platforms know what time his kids do their homework, and whether it’s done early or at the last minute. They know what kinds of mistakes his kids make on math problems.

Felix, now 12, said he is frustrated that the school “doesn’t really [educate] students on what is OK and what is not OK. They don’t make it clear when they are tracking you, or not, or what platforms they track you on. “They don’t really give you a list of things not to do,” he said. “Once you’re in trouble, they act like you knew.”

As of 2018, at least 60 American school districts had also spent more than $1m on separate monitoring technology to track what their students were saying on public social media accounts, an amount that spiked sharply in the wake of the 2018 Parkland school shooting, according to the Brennan Center for Justice, a progressive advocacy group that compiled and analyzed school contracts with a subset of surveillance companies.

Many parents also said that they wanted more transparency and more parental control over surveillance. A few years ago, Ben, a tech professional from Maryland, got a call from his son’s principal to set up an urgent meeting. His son, then about nine or 10-years old, had opened up a school Google document and typed “I want to kill myself.” It was not until he and his son were in a serious meeting with school officials that Ben found out what happened: his son had typed the words on purpose, curious about what would happen. “The smile on his face gave away that he was testing boundaries, and not considering harming himself,” Ben said. (He asked that his last name and his son’s school district not be published, to preserve his son’s privacy.) The incident was resolved easily, he said, in part because Ben’s family already had close relationships with the school administrators.

there is still no independent evaluation of whether this kind of surveillance technology actually works to reduce violence and suicide.

Certain groups of students could easily be targeted by the monitoring more intensely than others, she said. Would Muslim students face additional surveillance? What about black students? Her daughter, who is 11, loves hip-hop music. “Maybe some of that language could be misconstrued, by the wrong ears or the wrong eyes, as potentially violent or threatening,” she said.

The Parent Coalition for Student Privacy was founded in 2014, in the wake of parental outrage over the attempt to create a standardized national database that would track hundreds of data points about public school students, from their names and social security numbers to their attendance, academic performance, and disciplinary and behavior records, and share the data with education tech companies. The effort, which had been funded by the Gates Foundation, collapsed in 2014 after fierce opposition from parents and privacy activists.

“More and more parents are organizing against the onslaught of ed tech and the loss of privacy that it entails. But at the same time, there’s so much money and power and political influence behind these groups,”

some privacy experts – and students – said they are concerned that surveillance at school might actually be undermining students’ wellbeing

“I do think the constant screen surveillance has affected our anxiety levels and our levels of depression.” “It’s over-guarding kids,” she said. “You need to let them make mistakes, you know? That’s kind of how we learn.”

think we can view the promotion of ed-tech as a similar sort of process — the stories designed to convince us that the future of teaching and learning will be a technological wonder. The "jobs of the future that don't exist yet." The push for everyone to "learn to code."

The Matrix is, after all, a dystopia. So why would Matrix-style learning be desirable? Maybe that's the wrong question. Perhaps it's not so much that it's desirable, but it's just how our imaginations have been constructed, constricted even. We can't imagine any other ideal but speed and efficiency.

The first science fiction novel, published over 200 years ago, was in fact an ed-tech story: Mary Shelley's Frankenstein. While the book is commonly interpreted as a tale of bad science, it is also the story of bad education — something we tend to forget if we only know the story through the 1931 film version

Teaching machines and robot teachers were part of the Sixties' cultural imaginary — perhaps that's the problem with so many Boomer ed-reform leaders today. But that imaginary — certainly in the case of The Jetsons — was, upon close inspection, not always particularly radical or transformative. The students at Little Dipper Elementary still sat in desks in rows. The teacher still stood at the front of the class, punishing students who weren't paying attention.

we must also decolonize the ed-tech imaginary

Zuckerberg gave everyone at Facebook a copy of the Ernest Cline novel Ready Player One, for example, to get them excited about building technology for the future — a book that is really just a string of nostalgic references to Eighties white boy culture. And I always think about that New York Times interview with Sal Khan, where he said that "The science fiction books I like tend to relate to what we're doing at Khan Academy, like Orson Scott Card's 'Ender's Game' series." You mean, online math lectures are like a novel that justifies imperialism and genocide?! Wow.

This ed-tech imaginary is segregated. There are no Black students at the push-button school. There are no Black people in The Jetsons — no Black people living the American dream of the mid-twenty-first century

Part of the argument I make in my book is that much of education technology has been profoundly shaped by Skinner, even though I'd say that most practitioners today would say that they reject his theories; that cognitive science has supplanted behaviorism; and that after Ayn Rand and Noam Chomsky trashed Beyond Freedom and Dignity, no one paid attention to Skinner any more — which is odd considering there are whole academic programs devoted to "behavioral design," bestselling books devoted to the "nudge," and so on.

so much of the ed-tech imaginary is wrapped up in narratives about the Hero, the Weapon, the Machine, the Behavior, the Action, the Disruption. And it's so striking because education should be a practice of care, not conquest

people affected by trauma sometimes interpret neutral signals as negative

“I invite (educators) to be crystal, crystal clear with students that you miss them and you care about them,”

Trauma takes power from people, so trauma-informed educators need to think critically about not reproducing that dynamic. Venet said that means dropping power struggles, such as the demands she’s seen that students wear certain clothes or sit in certain parts of their house during distance learning.

focus instead on empowering students through shared decision-making and authentic choice

model consent by not taking pictures of Zoom calls or sharing students’ work without permission

“Now more than ever, kids don’t need to be doing fake work. They don’t need to be doing worksheets,”

Use trauma as “a lens, not a label” to understand students. Trauma is a response, not an event. Do not assume that any particular child definitely did or did not experience something as trauma. Although the COVID-19 pandemic is creating widespread anxiety, not all kids are experiencing it as stressful. Resources and relationships play a role.

It is not cheapIt is not quickYou need to invest in building up your own staff expertiseIt will bring additional problems that you didn’t have beforeStudents will need different types of support

the main issue here is the cut in academic staff and the outsourcing of expertise. Invest in your staff.

a better solution is to invest in staff (and here institutions might want to get expertise in to help), use OER for content, and make strategic decisions that have as their basis the belief that online, distance ed is a useful, valid form of education.

Something that's not purely digital but also that the efficiency of the face-to-face time is much greater

Can we transform this credentialing process? And in fact the ideal would be to separate out the idea of proving your knowledge from the way you acquire that knowledge

Employers have decided that having the breadth of knowledge that's associated with a four-year degree is often something they want to see in the people they give that job to. So instead of testing for that different profession, they'll be testing that you have that broader exposure

that failing student is a disaster for everyone

What is it that we need to do to strengthen this fundamental part of our country that both in a broad sort of economic level and an individual-rights level is the key enabler. And it's amazing how little effort's been put into this. Of saying, OK, why are some teachers at any different level way better than others? You've got universities in this country with a 7-percent completion rate. Why is it that they don't come under pressure to change what they're doing to come up with a better way of doing things?

We bet on the change agents within the universities. And so, various universities come to us and say, We have some ideas about completion rates, here are some things we want to try out, it's actually budget that holds us back from being able to do that. People come to us and say, We want to try a hybrid course where some piece is online, some piece is not, and we're aiming this at the students that are in the most need, not just the most elite. So that's who we're giving grants to, people who are trying out new things in universities. Now the idea that if you have a few universities that figure out how to do things well. how do you spread these best practices, that's a tough challenge. It's not the quite same way as in the private sector that if somebody's doing something better, the price signals force that to be adopted broadly. Here, things move very slowly even if they are an improvement.

Q. Some of what you've been talking about is getting people to completion by weeding out extraneous courses. There's a concern by some that that might create pressure to make universities into a kind of job-training area without the citizenship focus of that broad liberal-arts degree.

it is important to distinguish when people are taking extra courses that broaden them as a citizen and that would be considered a plus, versus they're just marking time because they're being held up because the capacity doesn't exist in the system to let them do what they want to do. As you go through the student survey data, it's mostly the latter. But I'm the biggest believer in taking a lot of different things. And hopefully, if these courses are appealing enough, we can get people even after they've finished a college degree to want to go online and take these courses.

Other countries are sending more kids to college. They're getting higher completion rates. They've moved ahead of us

There's nothing that was more important to me in terms of the kind of opportunity I had personally. I went to a great high school. I went to a great university. I only went three years, but it doesn't matter; it was still extremely valuable to me to be in that environment. And I had fantastic professors throughout that whole thing. And so, if every kid could have that kind of education, we'd achieve a lot of goals both at the individual and country level

One of the strengths of higher ed is the variety. But the variety has also meant that if somebody is doing something particularly well, it's hard to map that across a lot of different institutions. There aren't very many good metrics. At least in high schools we can talk about dropout rates. Completion rate was really opaque, and not talked about a lot. The quality-measure things are equally different. We don't have a gold standard like SAT scores or No Child Left Behind up at the collegiate level. And of course, kids are more dispersed in terms of what their career goals are at that point. So it's got some things that make it particularly challenging, but it has a lot in common, and I'd say it's equally important to get it right