The most immediate positive of cloud computing is If you implement a cloud-based software for your hotel, it can be accessed from any computer you’d like– your software and data is no longer limited to one back office computer.
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Understanding The Cloud: Pros and Cons of Cloud Computing for Hotels * Shiji Insights - 1 views
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For me this is the most biggest reason why cloud computing is a positive move for the Hospitality industry.
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One of the most immediate, positive aspects of cloud computing is that the actual computing, or processing, is much faster.
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2nd reason that could computing is good for the industry. Processing is much faster and makes real-time tracking much easier.
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when you have something sitting in the cloud, there is usually a respective API that will allow for different software to communicate and exchange date as needed. This lowers the I.T. requirements exponentially, not to mention makes it easier for future expansion upon the software.
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While I somewhat agree that it's becoming easier to integrate different API's but it still can be a struggle to have different apps work together. Especially the newer ones.
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If your software is in the cloud, you won’t have to worry about it being compatible with your computer.
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Although there isn't any compatibility issues for the most part I do know that there are times that old tablets can't support certain apps so I wouldn't say this is an entirely true statement.
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Hardware fails are easy to remedy
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Cloud-based tech just takes up less space on computers.
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If not safeguarded properly, cloud-based tech can be vulnerable to external infiltration.
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Your cloud-based tech can only go as fast as your internet speed.
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We recommend this trick we’ve seen some hotels employ: Purchase an external data card or dongle from your local cellular carrier and keep it handy as a backup. Yes, it may have a monthly fee, but that’s
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This may not work for every need but it is something that could at least keep a couple of areas up and running. It's also what I have for my company.
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If fails centrally, all users are down
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I would say this is probably one of the biggest issues with Cloud computing because it's entirely out of your hands when it happens.
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Cloud computing isn’t a slam dunk solution for hoteliers. There are some technical hurdles or at least some things to consider when deciding to use cloud-based technology for your hotel.
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But for most hoteliers, cloud-based technology is a major win.
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Understanding The Cloud: Pros and Cons of Cloud Computing for Hotels • Shiji Insights
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This article breaks down the pros and cons of cloud computing for Hotels. Pros are that devices can be used anywhere with internet connection, that the processing power is faster, that it makes it easier to connect with other systems, that there are limited compatibility issues on hardware and hardware fails are easier to remedy. The con's are listed as security issues (although I'm not sure I totally agree with this), relying on internet connections, the need for backup connectivity, and if it centrally fails then you have downtime that is out of your hands.
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How Cloud Computing Helped Hotels and HotelTechReport.com Cope with Volatility | AWS fo... - 0 views
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During the pandemic, the travel industry adopted technology at unprecedented speed and scope to meet new regulations and volatile market conditions.
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At the heart of every hotel process or SOP there is software that relies on cloud computing.
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received responses from 657 hoteliers that crystalized the major trends we’ve observed in the market:
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cost savings is now actually less important to hoteliers than the ability to adapt to rapidly changing business conditions.
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Historically, hoteliers respond that improving operational efficiency is the most important value proposition for adopting software, but when asked about their goal for hotel technology in 2021, hoteliers said they were adopting new technology solutions to assist in the transformation of business processes and operating models.
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96% told us that technology will be more important to their businesses in five years. 91% said that they expect to be using more software tools to run their businesses in 2025 than they did in 2020.
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Hotels needed to decrease staffing levels while delivering increased, safety-focused levels of customer service.
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Guests demanded fully contactless experiences for the first time in history.
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detailed housekeeping protocols.
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infrastructure and assets went unused
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ocused on using technology to transform business processes after the events of 2020
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Cloud computing technology like AWS has lowered the cost of delivery so that hotel operators of any size can access software that was previously only available to major global chains.
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The cloud allows companies to avoid costly installations. It requires minimal upfront investment and frees up companies to focus on improving their core services instead of server configurations. The cloud also offers companies a pay-as-you-go model so that they can scale up and down their infrastructure in a flexible and cost-effective way.
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Increasing server capacity without cloud servers would have required us to rush-order new servers. F
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$5,000.
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one additional server
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able to double our server capacity for minimal cost.
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It adapts to meet evolving business needs.
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Sometimes they face growing pains and need to rapidly scale infrastructure to meet new demand.
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hospitality ecosystem can use the cloud’s fundamental scale-up-on-demand model to enable creativity, innovation, and speed.
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After the pandemic hit in 2020, hotels have had to adapt to a volatile market quickly or risk major losses. This quick adaptation would not have been possible without cloud computing. Based on a Jan. 2021 survey, the vast majority of hoteliers now claim that the most important use of software is to have the ability to adapt to rapidly changing business conditions- a shift from the historical answer of efficiency and cost savings. What is clear is that without cloud computing, hotels would not be able to meet guests' evolving needs while navigating an ever- changing travel market.
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Digital Transformation Sweeps Over Restaurant Industry | QSR magazine - 1 views
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quick-service restaurant industry is highly adept at embracing rapid change and innovation.
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From ordering apps to kiosks, loyalty programs and artificial intelligence, quick-serves today are harnessing technology to meet evolving consumer preferences for improved speed and ease of check-out.
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the online ordering business grew 23 percent in the U.S. last year.
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many leading quick-service restaurants are embracing digital transformation to capture greater market share.
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39 percent of quick-serve guests placed their meal orders using a smartphone app.
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Even though these add-ons increased the price of the selections, customers appreciated the ability to create items that were uniquely their own.
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important trend in quick service is connected commerce
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Connected commerce leverages the latest technology to bring added value to the consumer and the merchant alike.
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mobile application enabling customized food selections.
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28 percent used a kiosk and 27 percent used a tablet to place their order.
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Many quick-serves are introducing self-service ordering kiosks to allow customers to control their own ordering experience instore
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31 percent
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have used a kiosk
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54 percent
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expect to use a kiosk within the next year.
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kiosks in general have a higher margin than counter orders, delivering an average lift of 15–30 percent per check.
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leveraging of customer data and analytics to lower the cost of customer acquisition.
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Quick-serves today are increasingly focusing on the opportunities presented by digital transformation.
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Many are embracing technologies that enhance the quality of the customer dining experience, delivering more of what consumers are clamoring for
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Connected commerce is helping the quick service restaurants. It is meeting more and more of the customers wants.
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What is SaaS (Software as a Service)? Everything You Need to Know - 0 views
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Software as a service (SaaS) is a software distribution model in which a cloud provider hosts applications and makes them available to end users over the internet. In this model, an independent software vendor (ISV) may contract a third-party cloud provider to host the application.
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Products range from personal entertainment, such as Netflix, to advanced IT tools.
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Applications such as Netflix, Spotify, or Apple Music are all examples of cloud computing methods that we have available to us in the 21st century. Many of us use these applications or services without knowing how they truly work.
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The application will be accessible to any device with a network connection. SaaS applications are typically accessed via web browsers.
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A software provider will either host the application and related data using its own servers, databases, networking and computing resources, or it may be an ISV that contracts a cloud provider to host the application in the provider's data center.
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As a result, companies using SaaS applications are not tasked with the setup and maintenance of the software. Users simply pay a subscription fee to gain access to the software, which is a ready-made solution.
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Many companies will benefit from this as they do not have to worry about the hardware necessary to run the servers and applications.
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SaaS removes the need for organizations to install and run applications on their own computers or in their own data centers. This eliminates the expense of hardware acquisition, provisioning and maintenance, as well as software licensing, installation and support. Other benefits of the SaaS model include:
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Depending on the service-level agreement (SLA), the customer's data for each model may be stored locally, in the cloud or both locally and in the cloud.
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SaaS applications and services typically use a multi-tenant approach, which means a single instance of the SaaS application will be running on the host servers, and that single instance will serve each subscribing customer or cloud tenant.
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The typical multi-tenant architecture of SaaS applications means the cloud service provider can manage maintenance, updates and bug fixes faster, easier and more efficiently. Rather than having to implement changes in multiple instances, engineers can make necessary changes for all customers by maintaining the one, shared instance.
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According to a recent McKinsey & Company report, technology industry analysts predict further growth in the software as a service market, and expect to see the market for SaaS products near $200 billion by 2024.
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I see this happening most definitely when looking at the way we are moving forward as a population. We use technology on a day-to-day basis. Just look at your personal life and see how often you use and are around technology.
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SaaS also poses some potential risks and challenges, as businesses must rely on outside vendors to provide the software, keep that software up and running, track and report accurate billing and facilitate a secure environment for the business's data.
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The disadvantages down below might lead a company to stay with traditional hardware methods.
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As a result, security is more the responsibility of the independent software vendor and third-party cloud provider.
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SaaS is one of the three major cloud service models, along with IaaS and PaaS. All three models involve cloud providers that deliver their own hosted data center resources to customers over the internet.
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We're focusing on SAAS but it's good to know the difference between the three.
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Salesforce Google Workspace apps Microsoft 36
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All of these are very common in today's world and I see many on this list that I use in my personal life.
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HubSpot Trello Netflix Zoom Zendesk DocuSign Slack Adobe Creative Cloud Shopify Mailchimp
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A great in-depth article about the service SAAS. This article talks about how it works, and how the host provide their services to their clients. In the article it also talks about the three types of cloud based services.
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Cybersecurity guide for the hospitality industry - Help Net Security - 1 views
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A practical cybersecurity guide from the National Institute of Standards and Technology (NIST) can help hotel owners reduce the risks to a highly vulnerable and attractive target for hackers: the hotel property management system
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allowing hotel owners to control and limit access to their PMS and protect guest privacy and payment card information.
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According to a recent industry report, hospitality ranked third among industries compromised by cybersecurity breaches in 2019, and the industry suffered 13% of the total incidents.
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About two-thirds of these breaches were attacks on corporate servers, which often store guest information and communicate with on-site property management systems.
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The design protects data moving within this environment, and it prevents user access to the various systems and services.
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“Zero trust principles mean access is not granted to devices or user accounts based solely on their physical or network location or who owns them. Instead, authentication and authorization of both subject and device are required before users can access a network’s resources
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The National Institute of Standards and Technology created a practical cybersecurity guide to help hotel owners protect their PMS from hackers. Hotel owners can learn to protect the privacy of the data stored in their systems, which is highly vulnerable. The guide also advocates for the zero trust principle, which dictates that access to a system is never fully granted, but must be continually evaluated through authentication and authorization.
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Wyndham Signs on for Next-Gen Technology From Oracle Hospitality - Skift - 1 views
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Wyndham is tapping Oracle Hospitality for its full-service brands and Sabre for its select-service
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Wyndham is the first hotel chain to adopt Oracle’s next-generation cloud-based version of its Opera property management system.
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Four and a half years ago, Wyndham moved to its first-generation hosted systems — meaning, moved away from having computers sitting under the desk or in the hotel closet.
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Between 15 and 30 percent of Wyndham’s portfolio of more than 8,900 hotels will move to Oracle Opera Cloud through 2024
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Every place outside of North America, regardless of where a property is on the chain scale, Oracle Opera Cloud is now Wyndham’s preferred solution
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Cost efficiencies drove the decision in the case of Oracle Opera Cloud.
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“Your cost of entry on Opera in a traditional on-premise model could approach six figures for a full-service hotel, with an upfront commitment that used to be in the five-figures for capital expenditure,” said Scott Strickland, Wyndham’s chief information officer. “We can’t quote specific costs, but this deal offers the cloud-based version at a really accessible price-point for our partners.”
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“With all of our cloud-based offerings, it’s a subscription model tied to a number of rooms in the hotel on what’s kind of a per-room per-month basis
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“No upfront costs or licenses or maintenance and upgrade fees. We have packages, commensurate with a property’s needs. Costs can flex up and down in cost with demand shifts, like we saw in the pandemic.”
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A second motivation for adopting the cloud is the product’s simplicity
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Staff no longer need to use desktop computers and can instead log in remotely with mobile devices,
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Another factor driving the hotel’s chain’s decision is the system’s scope. For example, Oracle Opera Cloud includes a housekeeping module
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Their tablets and phones can connect to the cloud and see their arrival list of guests and judge how they want to adjust their staffing or last-minute rate promotions.
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Wyndham, one of the first hotel chains to return to profitability in the pandemic, sees this move as the latest step in a four-year digital acceleration.
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It’s a lot harder to innovate when you have four central reservation systems and three digital systems. We now have one of each globally.”
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It’s faster when it has only one mobile app platform and only two property management systems, compared with a brand running, say, a dozen different property management systems and four versions of a mobile app.
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Most security incidents result from one of two things. The first is not keeping up with patching of software or system vulnerabilities
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The second major driver of security incidents comes from the interaction between systems, such as application, infrastructure, and database
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“With Oracle Cloud technology, we frequently deploy patches in all of our environments across various applications and systems in our cloud
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API stands for “application programming interface,” which has been described as “the set of functions and subroutines that an outside party can run to build its third-party services on top of a company’s service.”
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“We have completely removed all the integration friction of the past, with no compromise on the security or performance of the core system,
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This article discusses Wyndham's decision to transition its property management into the cloud based services through Oracle Hospitality. Their decision was based on the several advantages offered by Oracle's cloud based system such as cost savings, the simplified application and use of only one central system and the protection from cyber attacks. Wyndham is the first hotel chain to adopt Oracle's new cloud based version of their management system.
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PMS Software: What Are the Most Important Advantages? - Booking Ninjas - 1 views
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A property management system (PMS) is a software application for the operation of hospitality businesses such as hotels and commercial or residential rental properties
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PMS systems are customized for the needs of the hospitality industry to further increase ease of operations. Computer record keeping and PMS systems have increased the efficiency of hospitality industries significantly by making it possible to update and consult centralized records from multiple computers and devices.
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According to Forbes, “Property managers have been using software to assist with managing their properties for years… Artificial Intelligence (AI) apps will just be a natural extension of this wave of adoption… they won’t replace current software solutions, they will compliment them.”
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The article discusses the importance of property management systems software and its most important advantages. It shows how important PMS is to your business financial health and the functions it performs to make you more efficient. The article also connects how Artificial Intelligence are a natural extension and will compliment the PMS software.
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Why Are Hotels Investing In Augmented Reality Technology? | ARPost - 0 views
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hotels augmented augmented reality technology hospitality business Tech travel mobile
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From virtual maps to quirky digital experiences, hoteliers are creating fun and memorable guest experiences using AR. By investing in AR solutions, they hope to exceed the expectations of guests and make their stay unforgettable. Best of all, hoteliers don’t have to commit to expensive and permanent changes when they’re experimenting with AR.
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Hotels can also use AR to create virtual maps, especially if the place is quite large. They can get information about amenities, prices, maintenance issues, housekeeping schedules, and more.
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AR can bring marketing collaterals like brochures, catalogs, and magazine spreads to life in new ways.
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During the 2012 London Olympic and Paralympic Games, Holiday Inn used AR to create immersive experiences for guests around the hotel. Using a mobile device, guests were able to overlay photos or videos of their favorite athletes into a real-world setting.
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They used these beacons to send virtual keys to their guests, allowing them to unlock their hotel rooms through their smartphones. All they had to do was tap a button.
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The best thing about AR is that it is very accessible. Unlike virtual reality, guests won’t have to wear and carry around bulky headsets. Since AR overlays computer-generated elements into real-world settings, guests are able to see the environment around them at all times
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Although very popular among other industries, augmented reality is still not widely used in the hotel industry. It is accesible and can become a great marketing tool for hotels and get guests to see virtual maps of the hotels, and see additional information such as prices and amenities. A few hotel chains have brought augmented reality into their hotels to help promote Olympic games and have guests share photos about their AR experience.
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100 Event Statistics (2021 Edition) - 0 views
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Whether the industry remembers it as a catalyst or catastrophe will largely depend on how event professionals adapt and navigate the uncertain times to come.
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Streaming experiences can reduce total climate pollution from events by 60-98%
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58% to 67% of eventprofs are very likely or completely likely to address sustainability in their meeting plans for 2021.
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EVENT INDUSTRY CORONAVIRUS RECOVERY STATISTICS
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66.5% of eventprofs plan to use hybrid as their go-to format once in-person events resume.
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Almost three quarters of planners (71%) plan to continue to employ a digital strategy to maintain their virtual audience once they return to physical events
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57% of attendees believe that they can conduct the majority of their event objectives online.
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As of March 2020, the exhibition and events industry had lost 14.4 billion euros (16.5 billion USD).
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only 5% were minimally impacted.
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Almost three fourths of planners, or 73.6 %, have become more proficient or much more proficient in tech as a result of the pandemic, which will be important as the industry transitions further to virtual and eventually hybrid events in the coming months.
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39% of planners expected to be able to recoup at least 25 percent of their revenue by pivoting to virtual events in 2020.
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Event planners listed social media as the most effective tool for event marketing (74%), followed by email marketing (66%), their website (60%) and event registration site (26%).
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37% of event planners report that social media exposure is a key metric of event success.
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58% of marketers use social media for marketing before, during and after their events.
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52% of events engage on social media several times a day.
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92% of marketers consider influencer marketing is an effective form of marketing, and 82% believe that the quality of customers from influencer marketing campaigns is better than from other forms of marketing
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The most-used event app feature is agenda/sessions, used by 98.3% of eventprofs, followed by the sponsors/exhibitors listing (93%) and the speakers listing (89.3%).
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57% of app providers include recommendations of nearby places, events, and experiences to attendees, while 65% include personalized session or content recommendations
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The average maximum price of an event app is $15,000, which is up substantially from average maximum price in 2019 of $9,600. (EventMB, 2020)
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Most app companies (41%) charge according to features — the number of companies charging by number of attendees decreased by 9 percentage points in 2020, from 30% in 2019 to about 21% in 2020.
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The most important consideration in event management software is support (79%), followed by the features (78%) and analytics (69%). Value for money is listed by 67% of event planners and for 58% it is important that they are not limited in terms of the number of events or attendees. (EventMB, 2018) Graph available. 18.8% of event planners used different event technology providers rather than an all-in-one solution in 2019, though the pivot to virtual events in 2020 has likely radically changed this.
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In terms of sponsorship opportunities, the top three features offered by virtual event tech providers are sponsor/exhibitor profiles (78%), analytics/reporting (77%), and banners in high traffic areas (70%).
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Only 14.5 percent of event planning companies experienced no impact from the pandemic.
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Networking is the most effective strategy for event planners to find new clients (66%), followed by social media (45%).
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37% of planners value safety standards above all else when it comes to choosing a destination for their next event. The same criterion for venues ranked as most important for 56% of planners. This suggests planners expect venues to carry more weight than destinations when it comes to safeguarding their attendees.
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The 2020 Pandemic: Impact Of COVID-19 On The Live Events Industry | LiveDesignOnline - 0 views
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Aug 19, 2020 7:37pm
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The Live Events industry is estimated to employ 12 million people and generate close to one trillion dollars in annual revenue.
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lost over 75% of their business since March 2020,
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One company noted they are working on “normal business projects plus the addition of sterilization equipment, PPE face shields, and portable lighting for temporary hospital units.”
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only 22.43% of the responding companies had not cut staff.
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In terms of receiving some form of government support to make up for business and revenue losses, 45% reported getting PPP loans, 30% got unemployment insurance, 18% received other forms of help (such as EIDL and/or SBA loans or credit), and 30% reported getting no help.
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almost half of the companies (48.60% of them) indicated it could happen in 2022
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the remaining 25.23% not hopeful until 2023
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To get back to 100% pre-COVID-19 levels, the majority is looking at 2023 (36.45%) or 2024 (29.91% of companies), while 25.23% companies are looking at 2022, and less than 9% expect to reach 100% during 2021.
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the industry is not expected to bounce back to pre-COVID-19 levels at a rapid pace.
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developing new products for next year,
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massive domino effect
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Another impact on the success of the live events business is the lack of the live events, such as tradeshows and conferences that support the industry.
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While some of these events have pivoted to virtual and digital solutions, they do not solve the issues of unemployment and lack of personal contact with clients which is so essential for business success.
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In addition, Live Nation, the world’s largest concert producer, has announced that their revenue plunged by 98% in the last financial quarter, after COVID-19 devastated the live music sector. The company reportedly only presented 24 concerts in North America, while the second quarter of 2019 saw over 7,000 events.
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hopefully looks forward to enjoying in the future as the economy and the industry come back.
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An industry fighting for its life, but hopefully one with the resources required to survive.
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9 Event Management Software That Will Make You a Rockstar - 2 views
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Event organizers are planners to the core. If you’re an event organizer, you likely have a unique gift of being able to see both the big picture as well as the unique steps and resources needed to get to that vision.
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Now that we’ve given you a high-level overview of the most popular event management software, you can confidently decide which options to explore. Keep in mind that it’s not about which software we say is best, it’s about what works best with your personal style. After all, the right tool could very well turn you into a rockstar event organizer.
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it can help with event registration, event marketing, attendee engagement through the conference app, event website creation and agenda management, attendee check-in, name badge generation, and more
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you need event management software that can save you time, keep you organized, and take care of every detail of your event
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There is a ton of event planning software on the market
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Organizers' Favorite Event Management Software
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Eventbrite This is a popular ticketing solution for events ranging from small meetups to large concerts. The system is customizable and allows people to register from their phones. You can use it to send email confirmations and reminders.
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Whova (All-in-One Event Management Software)
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Whova all-in-one event management software enables you to seamlessly manage your event from beginning to end within one system. It provides flexibility to opt in/out of certain functionalities according to your needs
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Trello
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There are many platforms that help you collect and display tweets about your event on a big screen in real time. One of the first social media walls, Everwall (formerly Tweetwall) gets posts on displays quickly and also provides extensive moderation, customization, and advertising options.
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This is a project management software
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It has a strong visual interface, simple usability, and collaboration features.
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OpenConf
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OpenConf is a conference management software used by many academic conferences. It allows organizers to call for paper submissions, build peer-review process, and approve and publish content.
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Users can search session information with built-in search functionality. OpenConf provides a website builder and online registration as well.
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Boomset
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Boomset provides check-in, on-demand badge printing and guest list management system. It allows facial recognition check-in and tracking attendees with RFID-enabled wristbands. Using badges and wristbands, attendees can even purchase merchandise, meals, drinks during events.
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Everwall
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Event management software is an event planner's best friend
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WordPress Theme
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WordPress is a popular content management system used by over 80 million websites and fully customizable thanks to many themes and plugins.
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It enables users to crowdsource top questions in order to drive meaningful conversations.
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Slido
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Last updated: June 1st, 2021
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10 most stressful jobs
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, so you can streamline your event to stay more productive and generate more revenue.
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9 best event management software
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As you may still be unsure whether your next event will be virtual or in-person,
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Start by prioritizing your needs.
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obile-friendly?
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m
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some organizers think the fee is a bit high.
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Wix is a general website builder, not an event planning software, but there are a few built-in themes for event websites.
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The Whova app has the highest ratings in app stores among all event apps and offers customers many time-saving tools.
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research heavy academic conference
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isn't currently accessible on mobile,
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facial recognition check-in, organizers can also track attendees with RFID-enabled wristbands.
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popular resource for team communication
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If you're into the 'to-do', 'doing' and 'done' task management approach,
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no master calendar view
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Whova
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live polling tool,
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The software listed in this article will help with productivity of an event or project. - ...1 more comment...
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This article talks about eight-event planning management softwares that will help event planners perform like rock stars. No matter how talented a person may be it is not easy to remember everything and be able to perform at high levels without the assistance of special software. The article has helped streamlined the best event planning softwares to narrow down the best for work for each consumer. Following are a few discussed in the article: o Google drive - By using Google Drive's documents, folders, and spreadsheets it can help manage and collaborate on content and ideas. o Whova Event Management - can help manage an event in one place. Significantly boosts attendee engagement and networking, which results in winning the best Event Technology Award 2016. o Asana - Has a great smartphone app, in addition very helpful for both the big picture task management view, as well as narrowing in on the detail. o Allseated - Good for planning weddings, helps design floor plans, seating arrangements, manage the guest list, etc. Essentially, after reviewing all the software's it would be important for the event manager to pick the best one to fit their specific job tasks and personal preferences. -
With the continuous developments in technology and its adoption in the hospitality industry, businesses are increasingly adopting event management software to enhance their performance and performance. This article looks at eight of the leading event management software that businesses can choose from. The article is a great read to all individuals in the event management business. -
9 Event Planning Software tools- While this page does point out benefits of other event planning software its basically a Whova ad.
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GoTab Unveils Next-Generation All-in-One POS for Restaurant Operators | - 0 views
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GoTab restaurant POS was designed to help operators adapt to changing consumer preferences while still creating a personal connection with guests.
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With QR code ordering, guests enjoy having control over the ordering and payment experience, choosing to order what they want, whenever they want.
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operators can now easily tailor a guest-initiated experience or a server-initiated experience, enabling both parties to start and access the ordering tab and giving everyone flexibility to place orders however they wish.
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“GoTab has been a boon for us, helping us reduce labor and track financials and inventory,”
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With the GoTab POS, front-of-house staff can handle the very first impression of guests’ on-site experience, which always makes or breaks the overall experience. Servers and managers can start and add to a digital tab, seamlessly pass the tab to guests, and then update it later with upsells or order changes.
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servers can be proactive and anticipate guests’ needs with more table touches, more upsells, and real-time issue resolution.
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GoTab allows operators to capture each guest’s preferences and build upon each guest’s ordering data to create loyalty programs and better market to customers
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“The typical legacy POS system (at best) is going to capture the person paying for a check. In a traditional restaurant – let’s say you have a table of 4, a restaurant is lucky if they can capture a single diner’s data for loyalty, spending insights and marketing purposes.
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GoTab’s technology also provides restaurants with a menu of solutions that can adapt to a wide variety of restaurant needs. For instance, operators might want to start with online food ordering capabilities or a standalone food takeout and delivery system which integrates to their existing point of sale system. When they later decide to upgrade to a full GoTab POS, they have a platform with functions that seamlessly communicate with one another and provide a full 360-degree approach to restaurant operations.
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The GoTab Restaurant POS is making waves in the industry that is coupling line level efficiency with increase guest satisfaction and preference catering to better assist guests throughout their dining experience. The new POS allows both guests and restaurant staff to add to a tab and reduces the overall time servers spend at a table being an order taker and thus frees up their time to allow them to better connect with guests on a personal level and fix issues in the moment that require more attention. The GoTab POS is going to be directly competing in an already saturated market filled with market leaders such as Square and Clover but I believe thier systems offer such a significant difference to the traditional POS system that they may be able to gain a competitive edge within the market.
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shared by cingram21 on 02 Sep 21
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Cloud Computing Trends & Future Technology 2021 | Datamation - 1 views
www.datamation.com/...cloud-computing-trends
cloud trends future security hybrid multimodel kubernetes contanerization cloud-native sustainability
shared by cingram21 on 02 Sep 21
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Enterprise leaders are quickly recognizing that not all clouds work for all of their needs, and some of their legacy systems and applications work better on their existing on-premises infrastructure. These realizations, and a growing need for both flexibility and reliable security, have ushered in a period of growth for hybrid and multicloud setups.
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which polled more than 2,600 global IT decision-makers globally – and highlighted that hybrid cloud is now the most common choice, with 46% of respondents now using a hybrid cloud (a 12% increase since their previous survey).
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Instead of relying on embedded, native security features, tech experts are advocating for the increased use of managed security service providers (MSSPs) and a better organizational policy for user access management. Organizations are recognizing that security incidents can come from both internal accidents and external actors, so it’s important that all users are trained and compliant with an organization’s security policies.
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By implementing the ZTNA model for secure network access, IT teams can have full control over who is granted access, enters, and leaves the network at all times. This model has gained much more recognition since being mandated in President Biden’s executive order.”
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The entire world is starting to shift its attention to Kubernetes and the orchestration of containers,” Cusimano said. “It’s the next iterative shift — we went from physical to virtual to cloud, and now we’re going to microservices and containers.
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“Cloud-native technologies will also lead and help companies to build, migrate, and modernize customer-facing and analytics and artificial intelligence (AI) apps more easily and at scale.”
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cloud is typically more energy efficient than on-premises infrastructure, the growth of AI and the Internet of Things (IoT) is causing cloud technology to work harder than ever.
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“Sustainability is a massive trend in IT – from enterprises seeking to ensure cloud providers leverage renewable energy in data centers to enterprises increasingly seeking to minimize their own supply carbon footprint via sustainably sourced, circular IT solutions,” Fenn said.
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Although few cloud vendors have adopted the circular model, most are changing their business models to emphasize more renewable energy use, carbon offsets, and data center efficiency boosts.
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This article discussed the five major trends and developments in cloud computing. The first point explains how there was a big trend towards cloud-only computing and away from on-premise infrastructure. We are realizing this isn't always the the best scenario and that a hybrid model allows for an enterprise to operate data-intensive processes while taking advantage of tech advancements associated with cloud computing. The second trend is utilizing "managed security service providers (MSSPs). This is because security is important to control both internally and externally. It also mentions "Zero-Trust Network Access" as a new executive order issued by President Biden. The third section discusses Kubernetes (Further research explained this is an open-source system for automating deployment, scaling, and management of containerized applications.) Kubernetes is also known as "K8s." This is a large shift from physical on-site infrastructure to "containers." This is packaging software for the deployment and the sharing of technology. The reason this is a trend is because it is cost-effective and improves performance. The final major trend is sustainability efforts. Cloud technology is more energy-efficient than on-site infrastructure, but advancements in (IoT) is causing significant growth and use of cloud tech which requires increased energy consumption. Cloud vendors are changing to ensure they are using renewable energy, carbon offsets, and data center efficiency. The most interesting part of this to me is the Kubernetes and Containerization as I have yet to read or hear anything about this. Open source is always interesting. The story behind K8's being developed by Google and now an independent foundation is good for our society and a good trend. -
This article discussed the five major trends and developments in cloud computing. The first point explains how there was a big trend towards cloud-only computing and away from on-premise infrastructure. We are realizing this isn't always the the best scenario and that a hybrid model allows for an enterprise to operate data-intensive processes while taking advantage of tech advancements associated with cloud computing. The second trend is utilizing "managed security service providers (MSSPs). This is because security is important to control both internally and externally. It also mentions "Zero-Trust Network Access" as a new executive order issued by President Biden. The third section discusses Kubernetes (Further research explained this is an open-source system for automating deployment, scaling, and management of containerized applications.) Kubernetes is also known as "K8s." This is a large shift from physical on-site infrastructure to "containers." This is packaging software for the deployment and the sharing of technology. The reason this is a trend is because it is cost-effective and improves performance. The final major trend is sustainability efforts. Cloud technology is more energy-efficient than on-site infrastructure, but advancements in (IoT) is causing significant growth and use of cloud tech which requires increased energy consumption. Cloud vendors are changing to ensure they are using renewable energy, carbon offsets, and data center efficiency. The most interesting part of this to me is the Kubernetes and Containerization as I have yet to read or hear anything about this. Open source is always interesting. The story behind K8's being developed by Google and now an independent foundation is good for our society and a good trend.
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How Restaurants Are Using Technology to Deliver Better Customer Service - 0 views
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The next frontier for social media and smartphones may well be the restaurant table.
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So far, restaurants have been slow to take to technology, but a few chains are breaking new ground.
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Mobile ordering.
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This is one area where fast-food chains are in the forefront.
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iPad order kiosks
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Facebook ordering
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Why wait in line if you can file your order at a kiosk immediately, and then sit down and relax?
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Diners
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This may be the biggest technology leap coming in the next year, as nearly 100 percent of restaurant owners say they plan to have a Facebook presence by next year.
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This is a fairly low-cost add-on to make, and it has the potential to grow sales, which always gets a restaurauteur's attention.
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Digital menu boards + smartphones
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Tabletop e-waiter & checkout
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Hand them a restaurant iPad they can self-checkout on where their card doesn't leave their sight, and they're happy.
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it even suggests additional items to order, and the company reports it cuts 7 minutes off the average diner's stay.
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Games while-u-wait
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Watch for fast-food restaurants to change menus more often, because digital menu boards make it so much easier than manually changing prices and items.
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Online coupons
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Digital signage also allows quick-serve restaurants to provide entertainment and interactivity while you wait in line
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Tech-savvy diners expect elegant solutions that work
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restaurants that can get it right, integrating technology that makes customers happy and turns tables faster will be a no-brainer.
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Gaming industry sources report McDonald's is projecting gesture-enabled games onto restaurant floors for kids to play while they wait for Happy Meals
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More restaurants are using digital coupons, and diners gobble them up
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shared by ecast038 on 19 Oct 21
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Disruption Drives the Hospitality Industry to Innovation - Hotel Business - 0 views
www.hotelbusiness.com/itality-industry-to-innovation
hospitality innovation automation hotel smartphone
shared by ecast038 on 19 Oct 21
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looks
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drastic
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looks
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As the industry looks to rebound, hotel owners, in particular, are introducing new solutions and services to entice guests, including embracing automation, a once taboo term in an industry used to thinking of service in a very human-centric way. From robot concierges to new marketing strategies, hotel owners are changing the norm to address social distancing measures and lingering travel concerns.
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Property automation system companies are catering specifically to the accommodations industry to
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the industry must completely re-evaluate and adjust operations to reduce potential touchpoints, and automation is a crucial component at this time.
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The entire check-in process can now be done through a smartphone, minimizing staff interactions and reducing exposure to a crowded lobby. Guests can check-in with a single touch and enter their room in minutes without even requiring a physical key card.
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centric
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drastic
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For an industry that has long since relied on its (human) staff to deliver customer service, this is
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make the integration of smart locks and devices easily accessible.
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experience
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shift to a tech-first experience. However, for hotels struggling to open with a skeleton staff to reduce overhead, an automated management system can improve efficiency and the overall guest experience.
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experience
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branded apps are a one-stop portal for everything from reservations to room service. Used c
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orrectly, a branded app can help streamline operations and establish a direct channel of communication between hotels and guests.
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Smart technology is a key investment for hotels as they look to reduce high touchpoints in rooms. Voice assistants can control nearly everything in a room, including temperature, lighting, alarm clocks, televisions an
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d to order room service. It also creates an opportunity for hotels to learn guest patterns and personalize the experience even further.
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And based on the past few months, the industry is rising to the challenge.
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the pandemic accelerated the need to embrace smart technology and automation urgently, putting more pressure on an industry with slim profit margins to cover the costs of implementing the infrastructure to accommodate these changes. The industry has its back against the wall, forcing change and innovative new thinking to adapt and entice guests back as travel resume
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Before the pandemic hotels were using apps to allow guests to view hotels in their area and book hotels from the comfort of their phone. These apps also had incentives to make customers want to book through the app, now that the pandemic has caused individuals to not be able to be in contact as much, the hotels have taken advantage of these apps to allow guest to do more. Guests are now able to check in through these apps, open the door to their room without needing a key, ordering room service and towels and other toiletries through the app as well. The pandemic forced a lot of companies within the hospitality and tourism sector to become more technology friendly in the sense that they wanted less person-to-person contact, for the safety of external guests and internal guests. Like mentioned in the article smart devices have more of an influence on the guests experience overall, the article mentioned how hotels are using robots to clean rooms, deliver room service and toiletries to guest to increase social distancing standards within the properties. Hospitality was once known as an experience only able to be best delivered by humans but now it is an experience through technology that brings comfort to guests. -
To provide safer environments to guests and avoid going out of business, hotels had to quickly adopt changes and innovations. Although the industry has heavily relied on human interaction for all customer service aspects, smart technology and automation has been crucial for hotels. In many hotels, all guests need is their smartphone to check-in and get in to their rooms. Marketing has changed and many hotels rooms now feature workstations and gym equipment to ease guests travel concerns.
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shared by wenjieyang on 21 Oct 21
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How COVID-19 has sped up hospitality technology - Insights - 1 views
insights.ehotelier.com/...sped-up-hospitality-technology
Technology Hotel business Tech hospitality Software travel
shared by wenjieyang on 21 Oct 21
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Not only can this advanced technology provide an attractive and safe service for customers, it can also collect and analyse essential data.
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Machine-learning, big data and AI systems are already central to an industry shaped by online search engines and booking apps. New developments in these technologies have a huge potential to revolutionise the industry and to help hotels as they recover from the impact of the pandemic.
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The biggest advantage of developments in machine learning is the ability of businesses to personalize experiences and provide constantly improving, streamlined services and marketing, based on customer data.
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There is endless potential in mobile integration not only to help customers, but also to help hospitality businesses to track data, manage revenue, offer new products or improve services. Plus, branded and mobile menu apps have been shown to be effective in increasing customer spending.
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QR codes
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Yes, the restaurant I'm interning at now no longer uses the traditional to-go menu and is using QR codes menus.
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ApplePay or GooglePay.
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Now we can use apple pay to pay in many shopping malls, restaurants, hotels, and supermarkets.
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Because many of these contactless solutions are also easy, convenient, fast, and integrated with smart hotels and mobile apps, they’ve had the additional benefit of streamlining customer experiences.
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We are entering a new era of where innovations in technology are bringing exciting new possibilities to hospitality.
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Innovation in event management - a vision of the future - 0 views
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With video conferencing tools like Zoom and Google Meet quickly becoming part of our daily working lives, speakers have still been able to reach an audience, and conferences have still been able to take place.
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One thing is clear for the events industry: it will not entail jumping right back into pre-Covid norms.
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“Hybrid events are expected to be the norm in the new Covid-19 environment, with a blend of virtual and physical elements, while retaining the ‘live’ aspect that fulfils the need to connect and network,” says Carrie Kwik, Singapore Tourism Board’s (STB) executive director, Europe.”
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Therefore, it is critical for our industry to pivot and adapt to new event formats and business models.”
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Singapore is well positioned to pioneer these new models.
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According to Singapore’s Economic Development Board, the city state plays host to 59% of the Asian regional headquarters of multinational tech companies.
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ttendees could be given an RFID token that blinks red when a person breaches safe social distancing guidelines, while movement tracking could take place via beacon or Bluetooth technology.
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For this reason, STB is developing a suite of initiatives to help tourism businesses in Singapore build the capabilities they need to succeed in the digital age.
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As digital/virtual becomes a key feature of many events in future, a successful venue may be one that can adapt its physical spaces and technological bandwidth to embrace this feature.”
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This article covers how Singapore is one of the leading countries in innovation when it comes to event management. It goes into discussing the new normal and how the Singapore Tourism Board's reacted to it. In addition, there is statement explaining how Singapore's largest venue is now being used as a hybrid broadcast studio. They have taken this time during the pandemic to pilot innovative schemes and use it to not only adapt to the current crisis but also think ahead to the future of events. With that said, COVID-19 has pushed for for a flow of disruptive innovators in the event management industry. This is shown in the hybrid version of events.