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Cyber Security In The Hotel Industry | protel - 4 views

www.protel.net/...hotel-cyber-security
shared by teresaricks on 01 Mar 21 - No Cached
  • And phishing isn’t the only strategy these computer thugs use, either. Just about every hotel in the world could be vulnerable to malware, ransomware, spam, hacking and social engineering. 
  • The argument for educating staff on cybersecurity is a simple one: if staff don’t know how to recognize a security threat, how can they be expected to avoid it, report it, or remove it?
  • the 2019 State of IT Security Survey found that email security and staff training were listed as the top problems faced by IT security professionals.
  • ...16 more annotations...
  • Yet, more than 30% of staff surveyed by Wombat Security Technologies didn’t even know what phishing or malware was. This is probably why scams like the Business Email Compromise (BEC) result in whopping losses of over $3 billion (according to the FBI).
  • But as humans, hoteliers make mistakes, they’re trusting of fake identities, tempted by clickbait, and vulnerable to other sneaky tactics used by criminals to gain access to company information.
  • Staff need cybersecurity training to protect themselves and the hotel against cyberattacks.
  • By making employees aware of security threats, the impact they might have on your business, and what procedures to follow when a threat has been identified, you’re strengthening the most vulnerable links in the chain.
  • The World Economic Forum in their latest report, The Global Risks 2019, puts cyber-attacks and data theft into the higher-than-average likelihood bracket during 2019.
  • To achieve these record levels of data breaches and cyber-threats, cybercriminals are focusing their attention on the manipulation of human behavior.
  • So how do we counter these threats? Education, education, education. 
  • Security awareness training is not a point event or solution, it is a process. Security awareness comes out of a series of ideas, thoughts, and preparations that are used to develop a holistic security awareness training program.
  • Identify the Specific Cybersecurity Needs of the Hotel/Property   
  • Include Cybersecurity Awareness Training During Onboarding
  • Cover Relevant Topics
  • Make Staff Cybersecurity Training An Ongoing Process
  • We all make mistakes and occasionally slip up. It is really important that staff know that they can come to you and that they are free to report problems without there being a risk of them losing their jobs. This will come from your personal management style. 
  • Cybersecurity is everyone’s responsibility, whether you are C-level, management, accounting, housekeeping, maintenance, or reception, it does not matter. Everyone needs to be made aware of the hotel’s individual cybersecurity policies, attitude, and culture. 
  • Continuously send reminders via email, Slack, or any other messenger your hotel may be using with reminders to change passwords, to update anti-virus programs, and with information about the latest phishing techniques.
  • If you create a culture of cybersecurity awareness within your organization, then the chances of your organization becoming a victim are greatly reduced.
  • teresaricks on 01 Mar 21
     
    This article stresses the importance of providing cybersecurity training to staff in the hospitality industry.
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Covid pandemic accelerating the shift from cash to digital payments - 0 views

www.cnbc.com/...-cash-to-digital-payments.html tech technology hospitality Software business solution mobile
shared by anonymous on 07 Mar 21 - No Cached
  • The Covid-19 pandemic is expected to cause a drastic decline in cash usage due to the risk of contamination.
  • “Over the past six to eight months, we’ve seen the use of cash decline even further, and that’s a trend I think that we’re going to see continue,” said Jodie Kelley, CEO of Electronic Transactions Association.
  • The unprecedented surge in the demand for contactless payment has also led to outstanding performances for major companies offering cashless methods, such as Apple, Square and PayPal.
  • ...4 more annotations...
  • Despite the rise in demand for contactless payments, many states and cities in the U.S. have passed laws banning cashless stores.
  • Millennials are the ones leading the charge toward a cashless future.
  • Nearly a third of U.S. adults said they typically make no purchase using cash during a week, according to a study by Pew Research Center.
  • Those within the industry maintain that the future of contactless payments remains promising.
  • anonymous on 07 Mar 21
     
    The article discusses the advancement of digital payments as a direct result of the pandemic. It discusses how cash use is on a steady decline as nearly a third of US adults said they typically make no purchases using cash. Lastly, it emphasizes on how Millennials are the ones leading the charge toward a cashless future and how the impact of the pandemic has led companies like Apple, Square, and Paypal to outstanding performances in the contactless segment.
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New Far-UVC Light Technology Can Help Disney, Universal Battle Pandemic | Inside the Magic - 0 views

insidethemagic.net/...uvc-light-disney-universal-kc1 TECHNOLOGY hospitality tech travel solution theme parks safety
shared by danakissane01 on 02 Mar 21 - No Cached
  • The theme parks around the world — including both Walt Disney World Resort and Universal Orlando in Florida — have implemented several different safety protocols in order to operate during this unprecedented time.
  • UVC light is a very effective disinfectant and kills viruses just by shining light on it. But UVC light is different from far-UVC, which is the new groundbreaking technology that could help control the COVID-19 virus.
  • Far-UVC light inactivates viruses the same way as UVC, but the main difference is that it does not penetrate the skin or the eyes. Instead, it is absorbed by the dead skin layer and the tear layer within the eye, making it safer as there is less of a chance that a person would develop keratitis
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  • It is important to note that the far-UVC light will not eliminate coronavirus on its own. It needs to work in connection with the other safety protocols already put into place, including face coverings and social distancing, as well as the COVID-19 vaccine.
  • hing about U
  • If Disney Parks, including Walt Disney World and even Disneyland, or Universal theme parks decide to invest in these new far-UVC light devices, it could help them continue to operate safely during the pandemic. The major theme parks in Florida have already implemented several safety protocols including temperature checks, social distancing measures, face coverings, paperless payment methods, mobile ordering, and more, ever since they reopened their doors in summer 2020.
  • danakissane01 on 02 Mar 21
     
    This article explains how theme parks are look for ways to ensure safety for all of the guest and employees during the Covid-19 pandemic. By using Far-UVC light technology to help clean and disinfect attractions and restaurants.
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How contactless technology is defining the customer experience post-COVID-19 - 0 views

www.futuretravelexperience.com/...nd-to-end-passenger-experience technology customer experience hospitality Software tech travel mobile solution business
shared by danakissane01 on 06 Mar 21 - No Cached
  • Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months.
  • touchless technology remains a high investment priority between now and 2023.
  • Amazon and Disney have implemented in order to minimise the spread of viruses and reduce the interaction between passengers and staff – ranging from contactless check-in and security processes, to ‘Zero-Touch’ IFE and contactless food & beverage pre-ordering.
  • ...8 more annotations...
  • in April Etihad became the first airline to trial new contactless self-service technologies, which can estimate a passenger’s vital signs, to allow for touchless health screenings at airport kiosks and bag drops.
  • AirAsia also quickly followed suit and in May the airline introduced several contactless procedures for essential travel including contactless kiosks, Passenger Reconciliation System (PRS), contactless payments at the airport, as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.
  • Biometrics technology also has a major part to play in creating a touchless travel experience. The implementation of the technology in the aviation industry has been well underway in the past few years, but its potential to facilitate a more contactless travel experience has accelerated the adoption even further in the wake of the COVID-19 pandemic.
  •  Southwest Airlines, for instance, launched a series of improvements across its Inflight Entertainment Portal, which allows customers to stream inflight content without having to download an app before they board.
  • Qatar Airways announced plans to offer passengers touchless technology for its Oryx One inflight entertainment system (IFE) across its A350 fleet. The Zero-Touch technology, introduced in partnership with the Thales AVANT IFE system, will enable passengers to pair their personal electronic devices (PEDs) with their seat-back IFE screen by connecting to ‘Oryxcomms’ Wi-Fi and simply scanning a QR code displayed on the screen. They can then use their PEDs to navigate and enjoy more than 4,000 options on offer through the airline’s Oryx One IFE system.
  • in Europe, Schiphol Airport launched a pilot which allows passengers to pre-order food and drinks at Schiphol’s food & beverage outlets after security control. Passengers can now scan a QR code from one of the physical banners or media screens located at and after the airport security check. The QR code will allow them to place their order, pay online and choose a time to pick up their order after going through security.
  • The MagicBands let customers do everything seamlessly – from unlocking their Disney Resort hotel room doors and entering the theme parks, to making food and merchandise purchases. Since the COVID-19 pandemic hit, Disney has brought even more contactless engagement, by using signage with QR codes throughout the park to encourage guests to use features on the park’s mobile app.
  • Disney has also highlighted that last year food and mobile order utilisation skyrocketed from 9% to 84%, and nearly 90% of all payments are now cashless. The company is also implementing contactless security screening using artificial intelligence at its theme parks and Disney Springs centre.
  • danakissane01 on 06 Mar 21
     
    This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.
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Hotel Recycling Program: Benefits of Ewaste Recycling in Hospitality - 0 views

www.ewaste1.com/onics-recycling-in-hospitality recycling hotel technology hospitality
shared by azephyr on 15 Jun 20 - No Cached
  • Hotel Recycling Program: Benefits of Ewaste Recycling in Hospitality
  • Does Recycling in the Hotel Industry Include E-waste?
  • With thousands of customers checking in each year, at a business that operates 24 hours a day, hotels are more likely to be replacing their office electronics more frequently.
  • ...8 more annotations...
  • As technology keeps advancing, creating newer and more sophisticated versions of older devices, consumers have been all too quick to discard the electronics they own now. That means the amount of e-waste that’s been tossed out and sent to landfills is skyrocketing.
  • the UN, environmental groups and governments around the world are working to promote the recycling of e-waste as the best solution.
  • Electronic recycling is the specialty of Great Lakes Electronics Corporation, which has years of experience performing environmentally friendly recycling of electronic products. Great Lakes Electronics Corporation will disassemble these items into component parts, and the ones that still have value can be sold for reuse. Other parts are used for metals recovery, and everything is recycled.
  • Once a used electronic device is sent to an experienced recycling firm like Great Lakes Electronics Corporation, it keeps those devices out of landfills, and the parts with value can be used by manufacturers to create new products.
  • Recycling is a great way to make a long-term contribution to our environment, and recycling aging office equipment and electronics should be near the top of their list.
  • Estimates are that the world produces up to 50 million tonnes of e-waste every year from consumers and businesses throwing out everything from smartphones to computers to household and office appliances, material believed to still be worth $62.5 billion. But only a small percentage of the e-waste — which contains valuable and reusable materials like metals and rare earth, never gets recycled.
  • In fact, estimates are that hotels have the opportunity to recycle as much as 50-60% of their total waste stream. And recycling can help hotels reduce the high cost of managing their waste.
  • They also need to monitor their recycling programs on a regular basis, carefully track the volume and types of recyclables they process, and continue to refine their recycling programs by encouraging feedback from employees and guests, making changes where necessary.
  • anaslip on 15 Jun 20
     
    Hotels are more likely to replace their electronics more often because they are using them every day and they are trying to be up-to-date to be able to provide the best experience to the customers. Therefore, the number of computers that people are throwing away is too big and hard to count. Great Lakes Electronics Corporation is providing electronic recycling programs that are environmental friendly.
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What's Next For Hospitality Tech? - 1 views

www.forbes.com/...hats-next-for-hospitality-tech hotel tech hospitality
shared by mcont036 on 13 May 21 - No Cached
  • Flexible apartment stays are definitely a key trend to watch for in hospitality tech, but not the only one.
  • However, the mass closures of hotels have presented an opportunity for hoteliers to re-evaluate their technology stacks and potentially replace old legacy systems with newer, more flexible and elegant solutions.
  • Metaprop is most excited about hotel management systems and guest experience software tools gaining traction in this new environment. There is an increased focus on cleaning and hygiene within hotels, and technology will play an important role in improving cleanliness and efficiency within the properties.
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  • I think the pandemic has accelerated the acknowledgment of serviced apartments and next-generation hospitality space. As people discover the service, they will continue to adopt it more and more.
  • Pedan feels that the world is moving in a direction where a product that caters to planned-for nomadism is needed, and Kasa is also working to partner with hotels to offer their tech on-site (they are currently working to launch their first hotel in New York).
  • mcont036 on 13 May 21
     
    The article describes how the pandemic accelerated the adoption of technology for many people and how it shifted the needs of people looking for short-term/hotel stays. Companies that thrived during the pandemic were the ones that offered things that began trending as people needed to stay away from others and inside for large periods of time: contact-less experiences and apartment settings rather than traditional hotel rooms. As we move forward from the pandemic and travel begins again, hoteliers will need to re-evaluate their technology and invest in guest experience software tools so their hotels can compete with the new trends in hospitality spaces.
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Pros and Cons of Self-Ordering Kiosks | Intuiface Blog - 0 views

www.intuiface.com/...nd-cons-of-self-ordering-kiosk Technology hospitality solution
shared by asht77 on 29 May 21 - No Cached
  • Only 25% of restaurant customers
  • have used a self-ordering kiosk between May and July this year
  • and only 33% of larger QSR brands
  • ...5 more annotations...
  • (more than 1,000 locations) have integrated self-service kiosks into their stores
  • There’s no comparison to be made when it comes to the math capacity of computers vs. humans. 
  • They can largely reduce this wait time as they process every order with no delay, directly controlled by the customers. In the meantime, staff from the register can move to service other parts of the customer experience
  • offer standardized templates with
  • lack of customizability, leaving many brands to present similar visual identities through the digital installation.
  • asht77 on 29 May 21
     
    This article explains the emergence of self ordering kiosks and provides some statistics as to how popular they are and lists their pros and cons
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Sabre and BYHOURS signed new deal to allow selling rooms by the hour - 0 views

www.traveldailymedia.com/-first-gds-to-offer-microstays
shared by jspie001 on 30 May 21 - No Cached
  • Under the agreement, hundreds of thousands of travel agents using Sabre’s global distribution system (GDS) will have access to BYHOURS’ content, significantly increasing the distribution reach and potential revenue opportunities for BYHOURS and hoteliers across the world while providing travel agents access to the relevant content that their customers demand.
  • This distribution agreement comes at a key moment for the global travel industry, as COVID-19 has generated an increased need for microstays whether for business, local leisure staycations or stopover travel. As more companies adopt remote work policies, the need for flexible, comfortable and adequate space to work and conduct important meetings is increasing.
  • The ability to easily book rooms by the hour will address these needs and provide an integral solution for the industry.
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  • Headquartered in Barcelona, Spain, BYHOURS launched in 2012 to provide flexibility and personalization to the hotel booking process.
  • Sabre remains focused on its long-term vision of creating a new marketplace for personalized travel.
  • jspie001 on 30 May 21
     
    This article highlights how GDS systems like Sabre are constantly adapting and evolving into new market segments. By the hour room rentals have been on the rise over the past few years whether it be for a private meeting space for small groups or a place for someone to get some some quick rest or maybe just a place to bath and change their clothes. As this segment grows GDS systems can be integral into showcasing their availability and legitimacy.
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7 Benefits of Utilizing a Self-Service Kiosk in the Hospitality Industry | NEC Today - 0 views

nectoday.com/sk-in-the-hospitality-industry Technology hospitality Software
shared by anonymous on 31 May 21 - No Cached
  • Self-service solutions can increase up-sell opportunities. With a robust and “Smart” self-service kiosk, guests can upgrade their room, redeem special offers, and purchase additional services such as continental breakfast or room service, all in an effortless way
  • Regrettably, the names of guests are often misspelled, or the wrong room type is selected by accident. No matter how trained a staff member is, humans make mistakes, especially when they are busy juggling multiple tasks at once.
  • By cutting out the middleman when it comes time for a guest to register their stay and automating the check-in process, you can avoid common errors and improve the way you engage with customer
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  • Regardless of their preference, offering a self-service kiosk enhances the guest’s freedom and offers them a level of control that will surely give off a good impression and improve satisfaction
  • A recent study showed that 72% of 33–44-year old’s were most likely to use a self-service kiosk. When weighing the potential benefits, 61% cited faster service, 59% shorter lines, 58% privacy, 50% greater control, and 38% no interaction with personn
  • anonymous on 31 May 21
     
    This article shows the benefits of self service kiosks. It points out that the self POS system can increase upselling since clients don't feel pressured by a person. They also did a study that 72% of people 33-44 years old will use a self service kiosk than speaking to a person.
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Sabre teams up with BYHOURS to distribute hotel microstays and support the recovery of ... - 1 views

www.inforney.com/...21-5c85-9e0b-3f6284a3a689.html Technology hotel hospitality mobile
shared by mcont036 on 27 May 21 - No Cached
  • Under the agreement, hundreds of thousands of travel agents using Sabre's global distribution system (GDS) will have access to BYHOURS' content, significantly increasing the distribution reach and potential revenue opportunities for BYHOURS and hoteliers across the world, while providing travel agents access to the relevant content that their customers demand.
  • This distribution agreement comes at a key moment for the global travel industry, as COVID-19 has generated an increased need for microstays whether for business, local leisure staycations or stopover travel.
  • In today's challenging times, synergies for constant improvement and the ability to offer optimal solutions are indispensable.
  • mcont036 on 27 May 21
     
    Sabre Corporation has teamed up with BYHOURS, the leading international platform for hotel microstays, in order to provide Sabre's agency community the ability to sell rooms by the hour through BYHOURS' Sabre Red App. Travel agents using Sabre's GDS will now have access to BYHOURS' content in order to meet the new demand for microstays from buyers who want more options with regards to their stays. This agreement comes as the hospitality and hotel needs have shifted due to COVID-19 conditions that include needing to work and meet remotely and has increased interest in leisure staycations and stopover travel. Customers have the ability to select check-in time, length of stay and pay the time they use the rooms. BYHOURS is headquartered in Barcelona and has a second office in Mexico City which serves as the hub for Latin America and the U.S. The agreement with Sabre reinforces their objective to open up the North American market.
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Is Travel Booking Ready to Fully Embrace Artificial Intelligence? - 1 views

innotechtoday.com/mbrace-artificial-intelligence
shared by anonymous on 01 Jun 21 - No Cached
  • Conventional wisdom has been that planning travel, whether for leisure or business, is still too personal and confusing for artificial intelligence (AI) to replace the travel shopping experience.
  • Answers may lie in Natural Language Processing (NLP). NLP is a subfield of artificial intelligence focused on the processing and analysis of both spoken and written languages. An NLP application could provide the mechanism for planning and booking a full travel experience. Only with exceptions and errors being sent to an experienced travel agent for analysis and discussion.
  • With NLP’s prediction modeling capabilities, the conversational chatbot could inspire a unique experience during the travel planning process.
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  • As NLP better understands the requirements and dependencies of travelers, a solution to book a complete trip with your voice assistant will become available.
  • anonymous on 01 Jun 21
     
    Artificial Intelligence is not widely used for booking travel with multiple complexities such as a hotel, car rental and activities however this is becoming more of a possibility with the advancements of Natural Language Processing (NPL). Over the past year there has been major advancements with NPL due to the pandemic and when combining NPL technology with other AI such as chatbots or voice assistants, these systems become more powerful and will be able to assist in planning more complex travel. These systems can also help a travel agent with more complex bookings by gathering the information needed such as date, locations and points of interest.
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6 changes to customer experience you'll see this year | AZ Big Media - 0 views

azbigmedia.com/...experience-youll-see-this-year
shared by balle028 on 05 Jun 21 - No Cached
  • The customer experience in particular is facing major changes. In large part this is due to the events of 2020. The expectations for quality customer experience have gone up tenfold. So it’s more important than ever for companies to find new ways to meet their clients’ needs.
  • The rise of remote work was a hot topic throughout the COVID-19 pandemic. The customer service sector was no exception. Companies quickly found that agents could answer inquiries and solve customer problems just as effectively from home as from the office. There are many reasons that companies will want to continue this model even after the COVID-19 threat passes. For starters, a remote team can be a lot cheaper than a group of in-house employees. That’s because you don’t have to pay for the physical office space. Plus, call center software solutions allow agents to ask questions and share experiences in an instant.
  • he prefix omni- means “all.” For example, someone who is omniscient knows everything. So omnichannel means that customers can reach you through social media, email, phone, video call, or text message. All of those messages will be received in the same location.
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  • Successful customer interactions are often determined by how long it takes to resolve an issue or answer a question. The faster you can help, the happier customers will be. This is why more and more companies are implementing artificial intelligence as part of their customer service strategies.
  • Using AI, chatbots collect and use customer data to offer better service. Best of all, chatbots don’t need to be paid and never take a break. They can provide 24/7 assistance to early birds and night owls alike.
  • Personalization
  • 5. Increased Focus on Self-Service Options
  • A simple example is inventory. Companies can use past sales data and predictive analytics to determine how much product they need to keep in stock. Predictive analysis will account for factors like seasonal demand and demographic data to keep the right items on your shelves at the right times. And that will definitely improve your customer experience. Businesses live and die by their customers. While keeping up with new expectations can be daunting, making these six changes can help your business thrive. Make sure you’re prioritizing the customer experience, and the necessary changes will come naturally.
  • balle028 on 05 Jun 21
     
    This article goes into certain trends that will take place this year within the hospitality industry with the use of AI. Thanks in part to last years shutdown, many companies have now readjusted they way they approach business.
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How to use QR Codes in Hotels as a Marketing or Guest Service tool, also after Covid-19 - 0 views

www.xotels.com/...arketing-or-guest-service-tool Technology qr codes hotels solution
shared by dbake008 on 31 May 21 - No Cached
  • What are QR codes? QR codes (short for Quick Response Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests.
  • QR Codes have taken the hospitality industry by storm, and can be seen used anywhere from restaurants menus to playing a role in sharing information about health and safety measures
  • Is it just a FAD, or will the use of QR codes stay after the COVID-19 crisis is over? How can hotel managers efficiently use QR as a communication tool as well as creating revenue generating opportunities including creative examples to use QR codes
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  • Providing a quick and easy method to access information, QR codes offer great opportunities for hotels to drive revenue, record guest preferences (read further here on smart tips to capture guests information and emails) as well improving guest experience by providing useful information to guests throughout the property.
  • The key in using QR codes comes down to added value.
  • QR codes in various ways including on: Cards in the rooms Announcements in elevators At the concierge desk and message boards in the lobby (inspiring guests with tips on where to dine or ideas for which activities to do)
  • Upon scanning the QR code, they will be diverted to the hotel website’s blog which contains the latest events, restaurant tips, attractions and activity recommendations, our favorite shops, etc. From here the guest can also navigate to any social media pages.
  • Being creative and thoughtful about the use and placement is important
  • be careful not to make it feel like a generic discount with no boundaries set to time or without a “real” discount that makes it worthwhile.
  • The benefits include: Cost saving and better for the environment with less paper waste More customizable and more frequent updates possible Higher degree of available information with “hover over” effects as a tool to have a clean design. Great for showing allergenic information for example, which usually gathers up quite the list to be able to fully show on a traditional menu.
  • Loyalty programs and call to action for downloading the Hotel App
  • ontactless payment is a hot ticket right now everywhere
  • In summary, it can be said that QR codes offer great ways especially for driving revenue and improving guest experiences. 
  • dbake008 on 31 May 21
     
    This article examines all of the highlights that using a QR code for your hotel of business establishment.
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Revolutionizing Sports With Augmented Reality - 0 views

www.forbes.com/...-sports-with-augmented-reality
shared by joshusingdiigo on 05 Jun 21 - No Cached
  • joshusingdiigo on 05 Jun 21
     
    Hospitality is in many different areas of businesses and here I found an article discussing AR in the realm of sports arenas. This article presented a few perspectives starting from the coaching, training, to the marketing behind AR technology. Each topic was clearly enhanced by AR. In sports, there are tons of ways to advertise a company while watching the game, picking up food, etc. Additionally AR, is supporting this industry by providing solutions to problems of the past. Athletes will become more competitive while training for games and matches. It is almost like leveling up when playing video games. AR has started to revolutionize the industry by providing an opening for hospitality to be more involved in sports events. It is exciting to see what AR, robotics will bring to the customer journey.
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EVEN™ Hotels Introduce PDC's Smart Band® RFID Wristband System for Keyless Ro... - 0 views

news.cision.com/...-entry-and-cashless-p,c9634689
shared by joshusingdiigo on 12 Jun 21 - No Cached
  • PDC’s Smart Band® RFID wristband system has been used by leading amusement parks, water parks, resorts, and music festivals to deliver unique and convenient applications that help redefine the guest experience
  • As each chip contains a unique ID number, the bands are impossible to duplicate.
  • EVEN™ Hotels guests receive an RFID room keycard, and for $8, may purchase a waterproof Smart Band® with a securely sealed RFID chip inside that stores and verifies guest data when scanned by a reader.
  • joshusingdiigo on 12 Jun 21
     
    In 2014 EVEN Hotels began a launch of RFID bands to secure guest information. The trial began giving customers the option to keep these when departing. In the hotel industry, getting rid of old systems like key cards for rooms, eliminates so many problems. One of the many benefits is less complaints about room keys not working properly. However, the guest is free to use this band wherever they are on site. After reading this it was clear that there was not a security issue with these bands, as they are personalized for the guest. The only negative I see with the bands is if the tech behind it is sustainable enough to be consistent during busy seasons.
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Tripadvisor: Half of U.S. Travelers Are Planning Trips This Spring 2021 - 0 views

lodgingmagazine.com/lanning-trips-this-spring-2021 tech technology hospitality Software business solution mobile
shared by anonymous on 17 Mar 21 - No Cached
  • between March 1 and May 31, 2021
  • According to the survey results, millennials are more optimistic and eager to return to travel than any other generation: 58 percent are planning a trip this spring compared to 50 percent of all age groups; 71 percent feel comfortable dining out this spring compared to 62 percent of all age groups; 54 percent believe day-to-day life will return to normal within three months compared to 38 percent of all age groups; and 56 percent of millennial respondents believe they will be better off financially in the next 12 months than they are today compared to 41 percent of all age groups.
  • the vaccine rollout may be prompting increased confidence in bigger trips.
  • ...2 more annotations...
  • Many are searching for sunny destinations near the ocean; the fastest-growing destinations this spring (i.e., those with the biggest increase in searches on Tripadvisor year-over-year) are in Florida, Mexico, and the Caribbean.
  • Tripadvisor survey finds that half of U.S. respondents are planning a trip this spring
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Florida's State-Backed Insurer Seeks Rate Hike - 0 views

therealdeal.com/...g-100k-policies-over-last-year tech technology hospitality Software business solution mobile
shared by anonymous on 17 Mar 21 - No Cached
  • Citizens’ president and CEO, said an increasing number of private insurers are not writing new policies or are restricting the types of properties they will cover,
  • And Gilway expects Citizens will reach 700,000 policies by the end of the year. Home sales in coastal communities have surged throughout the pandemic.
  • The reality is the marketplace in Florida is shutting down
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Restaurants in 2021: Technology and Hospitality Search for Balance | QSR magazine - 0 views

www.qsrmagazine.com/...and-hospitality-search-balance tech technology hospitality Software business solution mobile
shared by anonymous on 19 Mar 21 - No Cached
  • And the end result is going to benefit guests, which opens opportunity for restaurants
  • At the intersection of much of this conversation is technology. Roughly half of full-service, fast casual, and coffee and snack operators, said they devoted more resources to tech during COVID, including online or in-app ordering, mobile payment, and delivery management, according to the National Restaurant Association’s 2021 State of the Restaurant Industry Report.
  • Percentage of restaurant operators who say they devoted more resources to customer-facing technology since the beginning of the outbreak in March
  • ...7 more annotations...
  • Despite tech’s position in convenient, contactless ordering, so key in today’s environment, the Association pointed out, customers miss personal service. Given the choice of ordering from a server or ordering from their phone or a tablet at the table, most want the server.
  • Up next is the server versus tablet dilemma. Given a choice, most consumers prefer table service when they’re dining in a restaurant, the Association said.
  • Only one in five said the option of ordering and paying through a tablet or smartphone at the table would influence their restaurant choice
  • For example, the burger brand is deploying a “server partner” in tandem with waitstaff. Now, with handheld technology in tow, servers can spend more time roaming dining rooms and less on side tasks, like ringing up orders and delivering food. The server inputs orders at the table as they come in.
  • Among guests who plan to dine-in in a restaurant or fast-food venue in the next few months, 64 percent said they’d choose to sit in a section with traditional table service. This preference was strongest with older diners, with nearly 69 percent of Baby Boomers and 67 percent of Gen Xers saying they’d go for the section with traditional service.
  • Tech was more of a draw with Gen Z—55 percent said they would choose to order and pay electronically from their table.
  • COVID, however, forced restaurants to start listening again
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StayNTouch and Design Hotels Partner to offer Intuitive Cloud PMS and Contactless Techn... - 0 views

www.hospitalitynet.org/...4103464.html pms cloud hospitality Software technology hotel
shared by dulvanesei on 19 Mar 21 - No Cached
  • StayNTouch, a global leader in cloud hotel property management
  • software (PMS) and contactless technology
  • this collaboration with StayNTouch is that we will be able to offer our hotels innovative contactless technology and a cloud PMS that supports maximum operational flexibility, scalability, cost-efficiency, and a smoother guest experience.
  • ...4 more annotations...
  • StayNTouch provides a fully cloud and mobile hotel property management system (PMS) that enables hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests.
  • Intuitive and powerful cloud PMS accessible on any device, anywhere, anytime. Robust solution that streamlines operational efficiencies, drives revenue, and enhances staff productivity. 
  • PMS-integrated guest self-service smart kiosk. Streamlines the check-in, key retrieval and check-out processes by letting guests skip the line and get on with their stay.
  • PMS-integrated guest mobile check-in & check-out. Enables a seamless and contactless guest welcome and departure experience. Allows hotel to generate revenue with automated upsells and upgrades.
  • dulvanesei on 19 Mar 21
     
    This article is about the Design Hotels, which is an independent Marriott brand, has recently partner up with StayNTouch, a global cloud hotel PMS and contactless technology. StayNTouch will be providing their cloud PMS, guest Kiosk, and guest mobility, all to more than 3000 boutique Design Hotels. The Design Hotels will benefit from this partnership by having them raise their service level, drive revenues, and reduce costs.
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Kitchen Tech: The Trends Transforming The Industry In 2021 - 0 views

www.hospitalitynet.org/...4103448.html kitchen trends industry technology hospitality Software business GREEN solution
shared by danakissane01 on 16 Mar 21 - No Cached
  • having a digital allergen management and tracking system is going to be essential for businesses within the food and beverage sector. This will ensure that the seller can always prove that they have clearly labelled all allergens within the food they produce for direct sale.
  • With the ability to monitor customer trends and forecasts, improve data collection and check stock levels,
  • Household brands such as Samsung are integrating new technology into their kitchen appliances, so it is now essential that brands and businesses within the food and beverage sector follow suit.
  • ...4 more annotations...
  • Utilising SmartThings technology, these fridges allow people to see what is inside their fridge, wherever they may be.
  • COVID-19 may be the pandemic that has taken over the world recently, but there are a number of other crises that will continue beyond the effects of coronavirus. Food waste and, of course, global warming are just two of them.
  • By introducing technology into kitchens, this will help contribute positively to both of these incredibly important issues, as well as reducing the UK's carbon footprint.
  • 2021 is the year to go digital and food businesses need to do more with less. Consumers are going to be even more sensitive to food hygiene standards and will choose not to dine with businesses if they feel they are not conforming to the highest levels of safety. Aiding safety and transparency, remote technologies such as in-app ordering and digitised menus should be continued to help limit the need for human contact and disease transmission. By going digital, food businesses can focus on the customer experience and let technology innovate, and take care of, many food safety procedures.
  • danakissane01 on 16 Mar 21
     
    How technology will help kitchen in the UK.
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