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chrome-extension://pnhplgjpclknigjpccbcnmicgcieojbh/reader.html - 0 views

www.hospitalityupgrade.com/...n-Hotel-Telecommunications.asp hospitality software technology Module 2
shared by sbaut010 on 15 Jan 20 - No Cached
  • Divestiture (the birth of the need for PBXs) was as far before the year 2000 as we are now past it and still hoteliers install dial tone as the main staple to their communication plan. Hotel telephony needs to become a communication platform addressing multiple service and marketing touch points on various devices – hotel provided and guest owned.
  • Divestiture (the birth of the need for PBXs) was as far before the year 2000 as we are now past it and still hoteliers install dial tone as the main staple to their communication plan. Hotel telephony needs to become a communication platform addressing multiple service and marketing touch points on various devices – hotel provided and guest owned.
    • sbaut010
      sbaut010 on 15 Jan 20
       
      I had not thought of PBX as outdated until I read this. PBX systems and operators have been so iconic within the hospitality industry, for the last few decades, that it is kind of hard to think about the industry as a whole without them... That being said, I think we can all agree that hotels are ready to ditch this antiquated telecommunications tool, and customer service would be better for it. As great as it is to listen to smooth jazz while you wait for a representative or leave your voicemail after the tone, it would be even better to use any other platform as means of contact with the company. Automated responses and announcements could be sent immediately to the guest and employees throughout an internet based system; no more pesky phone lines.
  • Spoiler alert: As an industry we’ve waited so long to get out of PBXs that a single hotel communication platform, is really no longer feasible.
    • sbaut010
      sbaut010 on 15 Jan 20
       
      Ain't that the truth.
  • ...4 more annotations...
  • It will communicate with the guest at the moment of their need just like a friend would.
    • sbaut010
      sbaut010 on 15 Jan 20
       
      Too cool!
  • Can you imagine your sales staff calling guests in their rooms to inform them of a discounted room rate on their next visit, or to tell them that the special in the restaurant tonight is lasagna? Hoteliers use the guestroom phone less than guests do. If, arguably, 98 percent of all SMS messages received are read, and 90 percent of them are read within the first three minutes of receipt, why are we still spending money on an antiquated, dial tone-generating device in the guestroom?
    • sbaut010
      sbaut010 on 15 Jan 20
       
      So true
  • We need to move straight on to having hotel companies plug into enterprisewide, preferably global, telecom platforms which have hotel feature sets included. Today’s headlines all center on personalization, guest life cycles and guest experience. None of the stories include hotel phone systems. Why not? Because a premise-based phone system is about as capable as a first grader in college, and hosted systems today aren’t much more mature.
    • sbaut010
      sbaut010 on 15 Jan 20
       
      Unfortunately hosted telecom systems are not quite there yet when it comes to the technology, but we are not so far away from systems like these from working either. AI has made significant leaps in the past few years and I believe that in the next five years or so this could be an industry norm.
    • sbaut010
      sbaut010 on 06 Feb 20
       
      This article talks about the struggles of old PBX systems with a hint of comical relief. It also emphasizes how old PBX systems are not going to be present in the future of the industy. Phone lines are limiting our power to interact with guests through other media.
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Travel Agents Increase Use of GDS to Book Hotel Rooms - 3 views

www.prnewswire.com/...ook-hotel-rooms-135915248.html
shared by laura kaczkowski on 14 Sep 12 - No Cached
  • Advanced Search Search Products & Services    News Releases Close Send a release Member sign in Become a member For bloggers For journalists Global sites Products & Services Knowledge Center Browse News Releases Contact PR Newswire
  • he leading global provider of revenue generating solutions for hoteliers, clearly demonstrates how crucial Global Distribution System (GDS) platforms and GDS Shopping Displays are to travel agents:
  • 84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more.
  • ...8 more annotations...
  • where 26 percent of travel agents stated that they used their GDS platform more often than in the past and 19 percent said they used the GDS Shopping Displays more often than before.
  • "Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays,"
  • Travel agents in 25 countries across the Americas, EMEA (Europe/Middle East/Africa) and Asia/Pacific regions who subscribe to one of the four major GDS systems were asked to participate.
  • n the survey, travel agents worldwide also indicated that promotional messages are effective and often prompt bookings: 66 percent of all travel agents surveyed who were aware of promotional messages requested additional information by looking at the screen attached to the promotional message.
  • "This survey definitively shows that promotional messages are not only an excellent way to reach travel agents, but also a valuable sales catalyst,
  • s the leading provider of revenue generating solutions for hoteliers across the globe. TravelClick offers hotels world-class reservation solutions, business intelligence products and comprehensive media and marketing solutions to help hotels grow their business.
  • is one of the fastest growing marketing research firms in the United States. With offices across the country and in Europe and partnerships with many of the largest companies in the financial services, consumer package goods, automotive, healthcare, media, technology and travel and leisure industries worldwide, PMI also offers advanced advertising and brand measurement along with direct marketing expertise.

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  • laura kaczkowski on 14 Sep 12
     
    In the article, "Travel Agents Increase Use of GDS to Book Hotel Rooms," it talked about how the leading global provider of revenue is generating solutions for hotels, it shows how important GDS platforms are to travel agents. "84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more." Back in 2009, when the last study was conducted, about 26 percents of travel agents said that they used their GDS platform more often than in the past. This study also states that the annual GDS shopping displays will be over $50 million in 2011, which will increase more than a million bookings compared to 2010. There was another survey that was done and they surveyed different travel agents from across the world that were subscribed to a major GDS system. In the survey the travel agents indicated that promotional messages are effective and often prompt bookings. Out of the travel agents they surveyed, 66% said that they were aware of the "promotional messages requested addition information by looking at the screen attached to he promotional message." From this survey it showed that promotional messages are an excellent way to reach travel agents and from reaching the agent, they also reaching the customer, it's a win-win reaction.
  • Michael Anthony on 14 Sep 12
     
    I enjoyed the part about brand and promotional messaging, that is always a lure for me. When I see an attractive offer, evern If I'm not interested in booking or going to the destination, I often click on it anyway just to see the offer. It is a very effective marketing tool.
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Why must a good event management software also be a CRM - GEVME Blog - 1 views

www.gevme.com/...agement-software-also-be-a-crm
shared by acarter001 on 22 Feb 17 - No Cached
  • Most of my clients asked me this question before, “What differentiates a good event management platform from an average one?”. Then I told them about data management. If you have an one-off event and decide that you will never have another similar event in the future, then you need not read further. However, if you are keen on event marketing and want to leverage events for generating business, you must not miss this article. An event management platform with integrated CRM will be key to your success. CRM stands for Customer Relationship Management. A CRM software, therefore, helps you manage relationships and interactions with your current and future customers. In most cases, your event attendees are your potential customers. Hence, it’s vital to integrate a CRM with the event software so that the sales team can take control and take action in time. Here are a few suggestions on how you can leverage an event CRM software to drive sales revenue. #1 Engage with your attendees as a pre-sales activity Pre-sales is very important as it’s about prospecting, qualifying and nurturing leads. Every time you spark a conversation, be it an email, a message, a Facebook comment, etc., you will want to record it and evaluate the sales-readiness of the attendee. #2 Easy access to information for Sales The marketing team’s effort in attendee nurturing shouldn’t be in conflict with the sales team’s lead nurturing. Your sales people need to know what events their clients or their leads have attended. Events could be about informing customers of a new product or keeping customers updated of the latest technological happening. Keeping a list of all the events that each of your client has attended will help Sales engage in an intelligent conversation with their client. That’s why there should be a data center that sales people and marketing people can access. With cloud-based CRM platforms, information is always available. #3 Store data for future use It doesn’t make sense to me if I use a separate platform for managing my event data. The data don’t only hold value to the event per se but also to customer analytics and remarketing. An integrated CRM allows you to look at a list of potential invitees and then select them as targets for event registration forms, so they are always aware of upcoming events and feel valued to be contacted. This may make them more likely to feel loyal to your brand and register. At the same time, your Sales team would have a better view of the customer and predict their behaviors. #4 Everyone is on the same page Not only marketing or sales need to nurture the relationships with customers. Customer success definitely needs to know what events their clients are attending. Human resources sometimes want to check if a candidate’s ever been to a company event. You want to make sure the people that need information to drive productivity and business get it easily.   In Conclusion… You as an event marketing professional must look for an event management software with integrated CRM now. Keep in mind that it must be a single platform that allows both your sales and marketing teams work effectively together. Email campaign reports or attendance reports are not CRM. If you want to find out more about this, send your questions to us by clicking the “Ask us a question” button below!
  • acarter001 on 22 Feb 17
     
    It is important for event management software to be fully integrated with CRM or Customer Relationship Management features. This allows companies to maximize their meetings to not only handle the event successfully but also to manage the relationships with attendees before, during, and after the event. This capability is integral in ensuring the continued success of events.
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Fyre Festival, a Luxury Music Weekend, Crumbles in the Bahamas - The New York Times - 0 views

www.nytimes.com/...-festival-ja-rule-bahamas.html
shared by natashacastro on 08 Nov 17 - No Cached
  • Promoted by Instagram influencers including Kendall Jenner, Bella Hadid and Emily Ratajkowski as a never-before-seen V.I.P. event, the gathering — with weekend ticket packages starting around $1,200 and topping six-figures with extras
  • On social media, where Fyre Festival had been sold as a selfie-taker’s paradise, accounts showed none of the aspirational A-lister excesses, with only sad sandwiches and free alcohol to placate the restless crowds. General disappointment soon turned to near-panic as the festival was canceled and attendees attempted to flee back to the mainland of Florida.
  • “Not one thing that was promised on the website was delivered,” said Shivi Kumar, 33, who works in technology sales in New York, and came with a handful of friends expecting the deluxe “lodge” package for which they had paid $3,500: four king size beds and a chic living room lounge. Instead Ms. Kumar and her crew were directed to a tent encampment. Some tents had beds, but some were still unfurnished. Directed by a festival employee to “grab a tent,” attendees started running, she said.
  • ...5 more annotations...
  • By Friday morning, the festival, founded by the rapper Ja Rule and the tech entrepreneur Billy McFarland, was in damage-control mode. “Fyre Festival set out to provide a once-in-a-lifetime musical experience,” the organizers said in a statement. “Due to circumstances out of our control, the physical infrastructure was not in place on time and we are unable to fulfill on that vision safely and enjoyably for our guests.” (A second weekend, planned to start May 5, was also scrapped.)
  • internet programming, the ocean and rap music.
  • But the pair soon discovered logistical hurdles, including a lack of proper water systems and transportation. “There wasn’t the infrastructure we needed. We attempted to build a city out of nothing,” Mr. McFarland said. “Neither of us had developed an island or a festival before.”
  • Still, after a few months of planning — including adding sewage piping and buying an ambulance in New Jersey and shipping it to the island — the organizers thought they were ready for the crowds until the storm on Thursday morning washed away some of what they had built.“Our mistake was trying to own all of it in-house,” said Mr. McFarland, who is also the founder of Magnises, an exclusive members-only benefits card for upwardly mobile millennials. “We were in over our heads.”
  • The Bahamas Ministry of Tourism expressed its dismay in a statement on Friday, citing the festival’s “disorganization and chaos.” It continued: “ We offer a heartfelt apology to all who traveled to our country for this event.”
  • natashacastro on 08 Nov 17
     
    This article is a perfect example of how event planning can go terribly wrong with social media usage. The Bahama music festival hosted by Ja-Rule and his company left hundreds stranded on the Island of Great Exuma. The event started off by being promoted through instagram, mainly by famous celebrities such as Bella Hadid and Kendall Jenner. Tickets were sold at $1,200 for the utmost luxurious experience. Come the weekend of the festival, music go-ers arrived into full chaos. Everything that had been promised to the guests such as deluxe lodges, yoga tents and food courts were missing. People showed up to an empty island with no food, water or basic shelter. Clearly the festival was poorly executed and planned and it was canceled. There was a lack of infrastructure on the island to provide safety for the guests along with a lack of proper water systems and transportation. The event planners had not had a proper back up plan for storms that could potentially hit the island (which happened) which completely set back everything. Many viewed this Fryre Festival as a major scam and were extremely upset, but what it turned out to be was a poorly planned and executed music event.
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Digital marketing trends for the hospitality industry in 2017 - 0 views

about.easil.com/-digital-marketing-trends-2017
shared by natashacastro on 05 Apr 17 - No Cached
  • Digital marketing trends for the hospitality industry in 2017
  • However sooner or later we’ll be looking at an industry where these 2017 digital marketing trends for the hospitality industry are likely to be the new industry standards.
  • 83% of adults in the USA use smartphones or tablets to search for restaurant locations, directions, and hours. They use these devices in the following manner:
  • ...6 more annotations...
  • Such a large consumer segment preferring to go online has created a vast market for digital marketing in this industry sector.
  • Advertising through digital platforms is often more cost effective than traditional marketing methods.
  •  which can be used to run targeting email campaigns.
  • 80% of restaurant operators agree that investing in technology helps in increasing sales, making restaurants more productive, and giving them a competitive edge. As a result, owners have increased mainstream technology use by 14% in their restaurants since 2016.
  • Mobile pay transactions are projected to reach the trillion dollar mark within the next few years, meaning it will be something the hospitality industry cannot ignore.
  • Visual content is more than 40 times more likely to be shared on social media than other types of content. 37% of marketers believe that visual marketing is the most important form of content for their business, second only to blogging (38%).
  • alexgold12 on 05 Apr 17
     
    Expect the hospitality industry to capitalize on these trends in 2017. Get ready to pay for your stay with a mobile app. Also, we will see more and more digital marketing.
  • natashacastro on 15 Nov 17
     
    With the new year upon us, this article describes the biggest trends of 2017. The biggest trend is the most obvious, more people are using their mobile device/ smartphones to search for restaurants locations or make reservations. The other trend, is how advertising through digital platforms is more cost effective than traditional marketing methods such as email campaigns. Projections show that 80% of restaurant operators agree that investing in technology helps the increasing of sales and gives them a competitive edge. Another statistic shows that mobile pay transactions will be the future.
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Sustainable hotels: how hotels can reduce energy costs - 1 views

www.telegraph.co.uk/...sustainable-hotels hospitality technology green solution
shared by natashacastro on 22 Nov 17 - No Cached
  • n the hotel industry there is an urgency not only to go greener but also to become more tech-friendly, according to recent research by energy leaders E.ON.
  • The first stage is to check the rate at which they’re paying for energy, and to get a greater sense of how much their business is affected by this cost. The second is to address the easiest fixes to bring that cost down – such as replacing inefficient bulbs or heaters and minimising wasted heat or light. The third is to put energy at the heart of the business’s strategy and to make committed investments that promise long-term reward, such as installing solar panels, or investing in waste heat-recovery systems to slash heating costs.
  • The changes in travelling habits and the demands of guests will have a significant impact on hotels both small and large,” says Phil Gilbert, director of energy solutions at E.O
  • ...3 more annotations...
  • “Cutting down waste, using smart technology to manage buildings and possibly generating their own power are all options for hotels to consider, and E.ON can help throughout the whole process, from concept to management.”
  • is now ready to invest significantly in energy solutions across other hotels in the Thwaites chain.
  • Getting to grips with energy costs is important for all businesses, and minimising the impact that rising energy prices will have is important for every organisation’s long-term security.
  • natashacastro on 22 Nov 17
     
    This article discusses the push that is happening for hotels to "go green" and "tech-friendly". Travelers have more of a preference for eco-friendly/tech friendly hotels when booking. For example, guests now prefer wifi more than complimentary breakfast. Another example that guests are searching for sustainability usage was important to them. In a survey done one in five woule stay in a boutique hotel if it used renewable energy sources. The article examines the desires for guests and their preferences for hotels and how hotels can adjust to this change. To meet these demands, hotels can address what are easy fixes such minimizing wasted heat or light. Another way hotels can hop on in this movement is by investing in systems that are eco-friendly such as waste heat-recovery systems. Investing in energy solutions will meet customer demands and help save the environment.
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Award-Winning Naples Grande Beach Resort Selects Cloud5 for Hosted Telephony - 0 views

www.hospitalitynet.org/...4082129.html network
shared by jmore044 on 15 Sep 17 - No Cached
  • cloud-based telephony system for guests and staff, and future-proof its voice network. T
  • Naples Grande Beach Resort now enjoys integrated voice communications with enhanced call routing across the property, PMS integration for seamless guest service, and a future-ready infrastructure, featuring a cloud-based system that will not depreciate or degrade over time
  • "With Cloud5's hosted solution, our systems are always current with the latest software functionality, without the need to purchase future expensive upgrades or interrupt hotel operations. We're always operating with the most advanced features that allow us to deliver fast, reliable guest service across our expansive resort. This upgrade has even reduced monthly telecommunications expenses which adds value directly to our bottom-line."
  • jmore044 on 15 Sep 17
     
    Naples Grande Beach Resort (a personal competitor for my property) has upgrades its PBX system and chosen Cloud5, a cloud based system that allows for on-going integration that does not degrade over time. As stated in the article, "With Cloud5's hosted solution, our systems are always current with the latest software functionality, without the need to purchase future expensive upgrades or interrupt hotel operations. We're always operating with the most advanced features that allow us to deliver fast, reliable guest service across our expansive resort. This upgrade has even reduced monthly telecommunications expenses which adds value directly to our bottom-line.". This very statement intrigued me as I recall when my property transitioned to HotSOS for our PBX software. Like most other softwares, integration with Opera our rooms system was a challenge and it was not without hiccup and initial challenges. Because it is not cloud based, the property does need to purchase upgrades and re-install in individual areas throughout the property. Our Sales team does however, work off an internet based software - Salesforce - and it allows not only for easier and seamless integration, but it also allows us to access it from home. It will be interesting to see how Cloud5 changes the guest experience for those at Naples Grande and how many other companies will begin moving towards this format of system.
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QR Code Menu Builder for Restaurants: Try Menu QR Codes for free | Beaconstac - 0 views

blog.beaconstac.com/...qr-code-menu-for-restaurant technology hospitality Software
shared by mperk010 on 22 Mar 21 - No Cached
  • Making a QR Code for restaurant menu is a 5-step process – Login to the Beaconstac dashboard Select “Restaurant-menu” as your QR Code type Upload your restaurant menu as a PDF Customize your QR Code if needed Deploy it in your restaurant
  • Creating a QR Code menu for a PDF menu is straightforward. And, so is the case when you don't have a PDF available. Click a picture of your physical menu Login to the Beaconstac dashboard Select the image or landing page as QR Code types Upload the image you've clicked or, use our DIY editor to build a digital menu Your QR Code is ready!
  • Some of the most popular deployment locations are- Tabletop inserts Table tents Posters by the entrance Curbside signs
  • ...1 more annotation...
  • mbination of locations. [Source - Beaconstac database] How do menu QR Codes for restaurants work? 1. DEPLOY: Place the QR Codes menus on table toppers, on curbside posters or directly at ordering stations2. SCAN: When a consumer scans the QR Code menu, they will be able to view the entire menu on their smartphones, avoiding unnecessary contact.3. ORDER: They can use this digital menu to place orders.
  • mperk010 on 22 Mar 21
     
    This article talks about E Menus and how it is changing the hospitality industry. I know this week we learned about tablets but with the pandemic E menus are common in almost every location. This is becoming the standard menu.
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Effect Of COVID-19 On Hospitality Industry - Web Hosting | Cloud Computing | Datacenter... - 0 views

www.dailyhostnews.com/vid-19-on-hospitality-industry tech technology hospitality Software business solution mobile
shared by anonymous on 13 Mar 21 - No Cached
  • Effect Of COVID-19 On Hospitality Industry
  • At a time when consumer confidence is at an all-time low, communication will play the lead role in re-assuring the guests of the safe environments at different hotels. Also, within the hotel premises, the way hotels empower their guests with increasingly relevant and timely information, will also hold the key to future.
  • Hotels will need to review their existing service offerings to adapt to the “new normal” and provide a touch-free experience to their guests when they arrive at the property.
  • ...7 more annotations...
  • The journey starts the moment guests/staff enter the property where a touch-less identification and mobile check-in is needed to avoid the long queues at the reception. Digital keys to access the rooms or elevators would be another aspect to avoid the physical touchpoint with the doors.
  • Digital solutions that can identify touchpoints and ensure minimum physical contact among the guests and the employees at each point of contact will take the center stage.
  • Providing them with safety kits and eliminating the different touchpoints while serving the guests are the major needs of the hour.
  • Smart devices such as sensor-based lights or gesture control features in washrooms can further elevate the touch-less ecosystem of the hotel
  • In spite of many solution providers working with the hotels to incorporate such offerings, the major challenge which the hotels face is to get their applications downloaded onto the guest’s devices.
  • Besides engaging guests at the premises based on their locations, Proximity Marketing can enable the hotels to notify them regarding any violations of the allowed number of people in a surrounding area, information about room-service delivery, or even informing them if their room is ready to check-in.
  • Reviewing and updating standard operating procedures, upgrading towards cloud-based platforms should be a standard for the hospitality ecosystem.
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The Different Types of Cloud Computing and How They Differ - 0 views

www.vxchnge.com/...erent-types-of-cloud-computing cloud computing benefits security technology hospitality
shared by dbake008 on 23 May 21 - No Cached
  • clouds, in the tech sense, are incredibly versatile
  • Cloud computing still relies upon the same physical server hardware that forms the backbone of any computer network. The difference is that cloud architecture makes the processing power and storage capacity of that hardware available over the internet.
  • Cloud deployment describes the way a cloud platform is implemented
  • ...25 more annotations...
  • , how it’s hosted, and who has access to it.
  • A completely on-premises cloud may be the preferred solution for businesses with very tight regulatory requirements,
  • The great advantage of a public cloud is its versatility and “pay as you go” structure that allows customers to provision more capacity on demand.
  • On the downside, the essential infrastructure and operating system of the public cloud remain under full control of the cloud provider
  • Public clouds typically have massive amounts of available space, which translates into easy scalability
  • A cloudbursting model uses the public cloud’s computing resources to supplement the private cloud, allowing the company to handle increased traffic without having to purchase new servers or other infrastructure.
  • less economical model than the public cloud
  • private clouds lack the versatility of public clouds
  • Simply put, hybrid clouds combine public clouds with private clouds
  • The primary advantage of a hybrid cloud model is its ability to provide the scalable computing power of a public cloud with the security and control of a private cloud
  • A misconception about both colocation and the cloud is that they’re an “either-or” investment. As mentioned, the two can be deployed together as part of a hybrid cloud model, enabling more streamlined application management
  • it can be cost effective, though the initial expenditure for the private cloud should be considered
  • work with a service provider who has significant experience in the the hybrid cloud model as there are potential performance and security risk inherent to the need for the two different servers (public and private) to communicate and share data.
  • Although not as commonly used as the other three models, community clouds are a collaborative, multi-tenant platform used by several distinct organizations to share the same applications.
  • scalability is a benefit
  • system remains highly flexible,
  • The shared storage and bandwidth can create issues with prioritization and performance as servers adjust to demands
  • In some cases, a single public cloud isn’t enough to meet an organization’s computing needs. They turn instead to multi-clouds, a more complex hybrid cloud example that combines a private cloud with multiple public cloud services
  • IaaS is the most comprehensive and flexible type of cloud service available. Essentially, it provides a completely virtualized computing infrastructure that is provisioned and managed over the internet.
  • Situated a bit higher up the cloud computing pyramid is PaaS
  • PaaS provides the framework needed to build, test, deploy, manage, and update software products
  • SaaS is a fully-developed software solution ready for purchase and use over the internet on a subscription basis
  • If controlling the environment is essential, as are tight security regulations because of your industry, private cloud solutions offer both security and control.
  • when looking for a cloud services provider, you want to choose a company that not only knows, but understands your business or industry
  • The bottom line is this: if you are in the market for a colocation partner, you want to make your research process as exhaustive as possible. Consider all possible scenarios, all possible needs, and how your provider can meet or exceed your service expectations while partnering with you for succes
  • dbake008 on 24 May 21
     
    This article gives examples of the various types of cloud computing and their advantages and disadvantages. It shows that there are cloud-based options that can be appropriate for every business.
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Why PMSs are headed to the cloud | Hotel Management - 0 views

www.hotelmanagement.net/...why-cloud-future-pms Cloud PMS System Integration hotel management
shared by zhuan007 on 10 Apr 20 - No Cached
  • Cloud PMS solutions are more accessible and ready for mobile
  • The underlying architecture of cloud-native PMS solutions also enable faster feature development and much less downtime for upgrade and maintenance compared to on-premises PMS.
  • A cloud-based PMS is easier to integrate with other hospitality technology products as well
  • ...7 more annotations...
  • But ultimately, moving to the cloud is an individual decision for each hotel—there are benefits and disadvantages of each option that can differ wildly based on the geographical location
  • The ultimate selection of a PMS needs to consider the ability of the PMS to meet the needs of the hotel, from feature set to service levels
  • The consideration and adoption to move to the cloud is not appropriate for every property and needs to be evaluated thoroughly.
  • Insights, analytics and all of the data science can improve the guest experience.
  • The cloud enables guest-facing interfaces, including self-service options and allows hoteliers to harness the power of data and analytics to provide a personalized experience.
  • Content-management system, rates and inventory are other key integrations that will allow for a free flow of information for a smooth business outcome
  • Looking to the future, integrations that allow for mobile key and online check-in will be important
  • lclar060 on 10 Apr 20
     
    The typical hardware PMS contains a vast amount of personal guests' information. Hotels usually consume a lot of expense to protect this information from hackers. One of the many benefits of cloud computing is helping to protect this sensitive information. Cloud computing also offers more modern attributes like accessibility from any location and any device and less downtime. Even though the roles of PMS are growing, each hotel should analyze their current atmosphere and see if this a sufficient move forward for their specific business. Ultimately, a cloud PMS should offer freedom and fluidity for guest check-in.
  • zhuan007 on 30 Jan 21
     
    This articel discusses the reasons why Cloud PMS is gaining popularity and related considarions that hotels should take into about this tecnology. It also shares some effects of guest experience and the importance of system integration with other systems.
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What's New for Meetings at Walt Disney World's Swan and Dolphin - 0 views

meetingstoday.com/...w-meetings-disney-swan-dolphin meetings swan dolphin events convention center
shared by lismarycedeno1 on 09 Oct 19 - No Cached
  • Disney’s Swan and Dolphin makes updates to its property with meeting delegates in mind.
  • 50 percent of the Swan and Dolphin’s business comes from meetings groups, making it one of Marriott’s top meeting hotels.
  • 2,270 guest rooms and over 333,000 square feet of meeting space on site,
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  • The renovation is immediately noticeable in its wow-worthy lobby, inspired by water elements.
  • Swan and Dolphin broke ground on the construction of a new tower on its property, which will add 349 guest rooms and 21,330 square feet of new meeting space, including a 6,000-square-foot rooftop ballroom and terrace from which guests can view Disney’s fireworks.
  • tower will contain 151 executive meeting suites, featuring guest rooms connected to small meeting spaces
  • “The Cove,”
  • “The Caribbean Room” is open for business at the Dolphin. Ideal for breakouts, small meetings and event work rooms
  • the Swan Resort opened a similar restaurant in August, serving coffee, ready-made sandwiches and snacks.
  • Shula’s Steak House recently completed a refresh of the restaurant space and menu as part of a branding update for Shula’s Steak House.
  • rooms are available for group buyouts.
  • transformation includes an expanded bar and lounge featuring a three-sided, wraparound bar for networking and socializing, as well as seven new menu items, including pan seared scallops and a 22-ounce dry-aged ribeye
  • lismarycedeno1 on 09 Oct 19
     
    Disney's Swan and Dolphin convention centers breaking ground for "The Cove" which is set to open in 2021 which adds 349 guest rooms and 21,330 square feet of new meeting space. Both resorts are also opening new restaurant space with the ability for group event buyouts in private dining rooms.
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Hospitality Industry is Stronger With Strong Facility Management Software - 0 views

www.landport.net/t-facility-management-software technology hospitality facilities management
shared by anonymous on 19 Nov 19 - No Cached
  • When working with the right facility software solution in the hospitality industry, facility managers likely discover multiple ways the software helps to prioritize work order responsibilities.
  • One challenge is the ability to prioritize and manage the simplest of work order tasking goals.
  • need to be ready to face challenges
  • ...7 more annotations...
  • it’s vital not to minimize the crucial importance of investing in the ideal software, including property management software which can streamline processes, reduce maintenance expenses and even reduce costs associated with loss of consumer confidence when routine maintenance needs are not met with timely expectations of the patrons or guests.
  • Reducing the carbon footprint, managing emergency preparedness and everyday functions are all issues quickly addressed with the right software solutions.
  • Operate your restaurant or bar more efficiently when you choose the right workorder or maintenance management software.
  • having the ideal facility management software for restaurant facilities allows for increasing productivity and preventing equipment downtime
  • Maintain the comfort of guests, save money through overall operational efficiency and reduce energy costs with the right facility management software.
  • Having the ideal facility management software allows for embracing the new realities of facility management.
  • Prioritize work order tasking, enable your properties to stay competitive within the industry, reduce costs, increase productivity and efficiency.
  • anonymous on 19 Nov 19
     
    The article talks about finding the right Facility Management Software and the benefits it will bring to you and your business.
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Ten Golden Rules to Improve Guest Experience with SMS | By Mathieu Pollet - Hospitality... - 0 views

www.hospitalitynet.org/...4093448.html hospitality sms guest integration technology mobile hotel
shared by clonyr on 22 May 19 - No Cached
  • It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay. Surprisingly though, most hotels don't use SMS at all to interact with their guests.
  • 82% OF SMS ARE READ WITHIN 5 MINUTES OF RECEIVING
  • But SMS can, on the other hand, be a perfectly scalable solution for any hotel, and it can dramatically improve the quality of communication with guests, not only before and after their stay, but throughout each phase of their journey.
  • clonyr on 22 May 19
     
    This article focuses on the integration of SMS in hotels to increase guest engagement. With 82% of SMS sent are read within 5 minutes of receiving, why aren't more hotel using SMS to interact with their guests? The use SMS communication will help the hotel meet your needs quicker boosting their experience. It will also be used to inform guests when their room is ready, offer late check out and send discount codes that can be shared to family or friends.
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The top 10 fastest-growing cybersecurity skills | 2020-10-30 | Security Magazine - 0 views

www.securitymagazine.com/...t-growing-cybersecurity-skills cybersecurity
shared by lwu014 on 02 Nov 20 - No Cached
  • The top 10 fastest-growing cybersecurity skills
  • The two fastest-growing skills, Application Development Security and Cloud Security, both involve proactively building secure systems from the start rather than responding to attacks
  • A new examination of the top 10 fastest-growing cybersecurity skills shows employers are ready to pay more for workers who can prevent attacks before they occur by building a secure digital ecosystem from the ground up, according to data from Burning Glass Technologies.
  • ...1 more annotation...
  • While many of these skills are highly technical, the demand is not limited to information technology jobs. An increasing number of job postings for attorneys, for example, require expertise in data privacy and security. J
  • lwu014 on 02 Nov 20
     
    This article is about 10 fastest-growing cybersecurity skills in the future.
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Touchless Digital Menu System For Restaurants Launched - 0 views

www.prnewswire.com/...urants-launched-301063579.html technology Hospitality hotel software business Tech travel solution menu system restaurants
shared by Lymaris Collazo on 19 Sep 20 - No Cached
  • The Interactive Firm, a premier provider of full-service social media marketing and guest reputation management services today, announced the launch of MyMenusOnline, its new touchless digital restaurant menu system.
  • With MyMenusOnline restaurant guests simply scan a tableside QR code or NFC tag to view the restaurant's menu on their own mobile device. The system is meant to replace traditional printed menus and eliminates concerns in potentially passing germs between in-house dining guests handling the same menus.
  • MyMenusOnline is managed and updated by the restaurant via any mobile device, tablet or desktop PC. All changes are pushed out to consumers in real-time, ensuring "daily specials" are always up to date.
  • ...3 more annotations...
  • MyMenusOnline is 100% web-based and mobile optimized and there is no need for any app download.
  • Guests can also save restaurant menus to their mobile device home screens for future access.
  • "According to a recent COVID-19 report published by the  National Restaurant Association, restaurant operators that are getting ready to reopen will need to consider how they operate under much stricter sanitary guidelines," said Vallauri. "Some industry experts are calling for one-time-use disposable menus, which is sure to increase the operating costs for restaurant owners. With MyMenusOnline, we take that cost out of the equation."
  • Lymaris Collazo on 19 Sep 20
     
    Consumers behaviors have changed due to Covid-19. They demand more sanitary practices on places. One of the things of the 'new normal' lifestile is e-menus. The Interactive Firm has launched MyMenusOnline which is a touchless digital restaurant menu. With MyMenusOnline consumers simply scan with their phones a QR Code to view the restaurant's menu. Besides the digital menu presented by the professor in the discussion, this could be the future of menus in restaurants.
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Predictions for Hospitality Tech in 2019 | Hospitality Technology - 1 views

hospitalitytech.com/dictions-hospitality-tech-2019
shared by davidclark33 on 21 Sep 20 - No Cached
  • Every new year presents us with an opportunity to start fresh and improve ourselves for the future. As we start to get our personal resolutions ready, we should also recognize the opportunity that 2019 presents us to find new ways to differentiate and improve our guest experience. Of course, one way to do this is to leverage technology that solves problems for not only your guests but for your teams as well.
  • Unleash The Data Floodgates Knowing your customer down to the smallest of details is essential to good customer service today. Data holds the key to unlocking these actionable details.
  • n other words, there’s no shortage of data that you can collect on your customers. From browsing history to customer service records, basic information forms, and surveys recording preferences, you can gather endless information to get to know and service your guests better.
  • ...8 more annotations...
  • Trends tell us that a personalized experience isn’t enough anymore; guests today want a hyper-personalized guest experience. In order to provide one, hotels are going to have to think of new and innovative ways to collect data and then quickly and seamlessly use it to meet and exceed expectations. For example, Virgin Hotel Chicago adjusted its rewards program to be less of a rewards program and more of a preference program. In the program, appropriately called “The Know,” guests put in information about themselves in exchange for things like coupons to dine at the hotel’s restaurant. It gives them the chance to give dietary preferences, select what types of liquor they’d like in their mini bar, and what kind of cocktail they’d like waiting for them at check-in.
  • Smart Rooms & Self Service For The Win The “smart home” has left the bedroom and transitioned to the hotel room. Hotels of every shape and size are incorporating self-service capabilities that ‘smart’ technologies offer to meet the needs of their guests at every point of their stay.
  • Hotels like Hilton allow guests to check-in and set their room preferences -- from temperature to how dim or bright the lights should be -- before they arrive. By implementing self-service options, you help reduce wait times for guests trying to find information and request service.
  • Yotel is also embracing the digital revolution by allowing guests to check in via their airline-style kiosks. The kiosks, which are set up throughout the lobby, allow guests to avoid lines, select preferences, and set them up with their room quickly and easily. With studies showing that people estimate that they waste at least one hour a week waiting in lines, these self-service options not only alleviate waste times, but frustrations as well.
  • At the Godfrey Hotel in Boston, when you walk into a room, the television automatically syncs with your phone and loads your social media, Netflix, or Hulu account giving you easy access to all your favorite content. Meanwhile, in New York, the Renaissance is using its interactive digital concierge service to offer suggestions and information on restaurants and sights.
  • Real-time Communication Will Make Or Break You Of course, even with the introduction of new and exciting technologies that do some of the work for you, you still need to master the basics, such as communication. And today, this means real-time communication. Why, you ask? In December 2017, hotels on the Zingle platform received over 140,000 messages from guests. That’s roughly 4,500 messages a day that teams are fielding regarding everything from service needs, recommendations, complaints and general information inquiries. To handle this deluge of communication, savvy hotels leveraged 103,811 automated responses to answer some of the more common questions in a more efficient manner.
  • Prepare For A New Reality… That Includes Robots As time goes on, hotels are going to have to find ways to incorporate more immersive and interactive technology in order to provide better and more memorable experiences that differentiate themselves from their competitors. 2019 is poised to be a big year for virtual and augmented reality as hotels either find ways to incorporate it, or face the unhappy reality of losing guests.
  • From Hilton to Intercontinental, physical bots have joined their digital counterparts in entering the hospitality industry. However, hotel teams don’t need to panic about losing their jobs -- just yet. Nonetheless, they do provide real value for their ability to perform mundane, repeatable task that can free up staff to service guests elsewhere.
  • davidclark33 on 21 Sep 20
     
    This article was written at the end of 2018 with discussion and predictions for Hospitality Technology in 2019. The majority of the new technology is centered around improving the guest experience with most of it related to the hotel industry. From self check-in kiosks like you see at the airport, to smart rooms in the hotel that sync with your phone and automatically show your netflix and other social media platforms on your tv.
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11 Tips to Improve Your Restaurant's Cyber Security in the COVID-19 Era | FSR magazine - 0 views

www.fsrmagazine.com/...ts-cyber-security-covid-19-era cyber security restaurants hackers scams protection risk analysis
shared by anonymous on 27 Sep 20 - No Cached
  • wealth of client data on tap from places with lax security
  • unknowingly serve credit card data to hackers. Due to the volume of credit card transactions and CRM data available, restaurants need to take cybersecurity seriously before a criminal gets wind of the vulnerability
  • A hacker only needs to gain access to a restaurant's POS system and install malware to steal customer credit card details.
  • ...20 more annotations...
  • Take Chipotle, for example. The company got devalued by about $400 million after they suffered a data breach.
    • anonymous
      anonymous on 27 Sep 20
       
      Major consequences for restaurants if discovered as the link
  • because most go belly up six months after an attack.
  • Unprotected WiFi
  • Criminals pretend to be from the U.S. government and inform targets their COVID-19 stimulus check is ready, but they would need to verify the details of the recipient first before they can send it.
    • anonymous
      anonymous on 27 Sep 20
       
      Low level scammer
  • CRM software data, which may include names, addresses, and even birthdays. One of the most common ways to achieve this sort of attack is via malware (malicious software). Hackers find a vulnerable backdoor to a restaurant's network to install malware on the POS system. Malicious code then records every transaction and every detail, sending it back to the criminal's server over the internet.
  • GrubHub drivers scam both the restaurants and the customers by marking the deliveries as complete and pocketing the tip money, without bothering even to pick up the order from the establishment.
    • anonymous
      anonymous on 27 Sep 20
       
      AHHHH
  • Businesses are scrambling to find suppliers amidst the chaos, and criminals have been taking advantage of the confusion
  • Scammers are posing as representatives from the World Health Organization (WHO), the Center for Disease Control (CDC), and other public health agencies
  • social engineering on the restaurant staff to pull off phishing attacks.
  • PCI compliant.
  • conduct a risk analysis
  • hiring a security expert either full time or as a consultan
  • Secure your network and always change the free WiFi access point's password with a strong one every day.
  • latest operating system updates
  • Force multi-factor authentication
  • strong passwords
  • Ensure sensitive data encryption
  • web-filter to secure your WiFi network
  • Install a robust security software program on all computers and devices to block, detect, and clean malware.
  • Conduct regular cybersecurity training
  • anonymous on 27 Sep 20
     
    Restaurants have always been an easy target for cyber security hackers, in particular, hackers who are looking for credit card and ID information. Restaurants provide hackers with a "wealth of client data" due to the high "volume of credit card transactions and CRM data available." Once given access, a hacker could simple install malware and duplicate all customer information. Already facing critical financial issues during Covid 19, restaurants large and small need to take a stronger presence in the protection of their data. If discovered to be the start of a breach, customers will tend to avoid that business. "Chipotle, for example...got devalued by about $400 million after they suffered a breach," and many small restaurants "go belly up six months after an attack." Below is a summary of the types of attachs restaurants face: 1. Unprotected Wifi 2. Social engineering and phishing attacks. This is actually the one that stood out to me the most because of how sophisticated these attacks can be. It is a reminder that we are all at risk, both the technologically challenged and gifted. 3. Malware 4. Covid 19 Scams 5. Grub hub scams 6. Supply chain scams *A particular issue for restaurants and commercial businesses right now as companies scramble to find new vendors who can supply them with the products they require. 7. Public Health scams 8. Government Stimulus scams 9. Technical support scams How can we fight against these? Here are the recommendations: 1. PCI compliance 2. Hire and IT security professional to conduct a risk analysis and if possible, keep on as a consultant or full time 3. Keep a secure network and change free passwords daily 4. Use the latest operating systems, force multi-factor authentication, strong passwords, and use encryption services for data storage and transfers 5. Install and use robust web-filters and security software programs 6. Maybe most important!!! Train your employees. 5.
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What hotels need to consider before ramping up marketing efforts | PhocusWire - 0 views

www.phocuswire.com/keters-recovery-considerations
shared by ghoafat on 17 Jun 20 - No Cached
  • ravel having the unenviable distinction of being one of the hardest hit. And yet, as an industry, travel has always proven resilient in the face of unprecedented national and global crises, and it will continue to do so.
  • All have faced cancellations and dramatic reductions in demand, and this has caused many to reduce or altogether suspend advertising activity in affected regions.
  • it will manifest first in the reinstatement of certain marketing and advertising activities.
  • ...9 more annotations...
  • When it comes to this pandemic, timing is everything
  • The earlier you start showing that you are there for your customers during their time of need, the more likely they will keep you top of mind to return to you as business returns to normal.
  • For businesses and properties that have remained staffed throughout the crisis and are ready to receive travelers immediately, earlier ignition of marketing efforts will make sense. On the other hand, those that furloughed employees will have to ensure that they’ve properly reinstated and ramped up operations before aggressively seeking new bookings.
  • Are you only able to ramp your marketing spend back up if you can do so at the same profitability level to which you’d become accustomed pre-pandemic? Or are you looking to get business flowing again even at a temporarily lower profitability rate?
  • For some brands, getting customers re-engaged with their brands, even at a near-break-even rate, will be worth the effort,
  • Countries where COVID-19 struck hard more recently will see later recoveries, with the United States likely being one of the last to reopen fully for travel.
  • Again, the ramp-up of activity will, in all likelihood, follow a pattern similar to the regional turn-off of campaigns
  • When demand spikes again, the need to shift share will be greater than ever. In ramping activities back up, the first thing brands should consider is staying active on their social channels. This is an audience who are predisposed to the brand and have a higher likelihood to engage.
  • Beyond that, travel brands should also be looking internally to determine what improvements can be made now to improve ROAS in the future. This time adds a unique opportunity for brands to experiment with different advertising methods that they wouldn’t typically try.
  • ghoafat on 17 Jun 20
     
    This article talks about the hotel industry and the inside scoop on their efforts to getting back out their and marketing themselves after COVID-19. There are a few things they need to consider while they are beginning to strategize their plan. One of them is timing. If the company remained staff, then they may begin marketing faster than those that furloughed employees. In that case, they may need to get that together before they invest in marketing. Another item to consider are their goals. Companies must think about what they can afford. They need to think about if they are able to have some leeway and able to take things slower, even if it means breaking even for a while or does your company absolutely need to be at the same profitability level pre-pandemic? Another consideration would be regions. Certain regions were hit harder than others. Therefore, recovery will be by a case by case basis. Some regions will be able to market and get back to business faster than others. Yet another consideration is channels. This refers to social media and other types of media in order to market. Travelers follow many travel pages on social media, therefore this should be a priority when trying to ramp up customer traffic again. All-in-all, the travel and hotel industry will make a comeback. Although it will be a slow comeback, the industry will prevail just as it has before.
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Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Tech... - 0 views

www.hospitalitynet.org/...4098771.html
shared by Angelica Saez on 17 Jun 20 - No Cached
  • "Reduced staffing levels will mean more work is falling to management and executive level teams. This, combined with new social distancing mandates and guest health concerns is creating the new guest journey, one that relies more on technology than ever before." Technology that can take the pressure off management and provide integration across property operations at every point of contact will help organizations manage through lower staffing levels without compromising guest experiences.
  • or the past several years, Maestro PMS has offered users a variety of integrated modules, touchless tools, and apps that reduce or eliminate the need for physical contact. Online web and mobile guest registration check-in, online prepayment portal, express mobile check-out and electronic signature capture support a touchless guest journey and eliminate several unnecessary points of contact.
  • Mobile-key guestroom access combined with web registration check-in lets guests forgo personal front desk contact at check-in.
  • ...3 more annotations...
  • For more information on how to deliver a mobile strategy to support the guest journey you may click on the Maestro PMS' Guest Engagement white paper.
  • The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.
  • Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience.
  • Angelica Saez on 17 Jun 20
     
    This article explains a new way that hotels and different companies will be using a new PMS. This PMS will make it easier for the guests and businesses, due to a touchless way of traveling. Due to the challenging times that we are going through at the moment. This is very safe way for all people to still be able to visit hotels and have a great vacation.
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