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What is Green Computing? - Definition from Techopedia - 0 views

www.techopedia.com/...green-computing green computing tech technology environmental devices IT disposal design manufacturing
shared by swhit149 on 06 Apr 21 - No Cached
  • Green computing is the environmentally responsible and eco-friendly use of computers and their resources.
  • study of designing, engineering, manufacturing, using and disposing of computing devices in a way that reduces their environmental impact.
  • reen computing practices came into prominence in 1992, when the Environmental Protection Agency (EPA) launched the Energy Star program.
  • ...7 more annotations...
  • green information technology (green IT).
  • attain economic viability and improve the way computing devices are used.
  • Green use
  • Green disposal
  • Green design
  • Green manufacturing:
  • authorities also actively work to promote green computing concepts by introducing several voluntary programs and regulations for their enforcement.
  • swhit149 on 06 Apr 21
     
    This article discusses what Green Computing is and how it is being used. This environmental friendly resource should be the future on how we preserve used technology. Everyone should be more aware on how to promote green computing to make this world a much sustainable place.
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How Technology Can Help Keep Your Event Safe | TSNN Trade Show News - 1 views

www.tsnn.com/...-can-help-keep-your-event-safe technology event
shared by ahart054 on 15 May 21 - No Cached
  • Mobile, web-based technology allows event organizers to easily meet government mandates requiring them to obtain registrant health information.
  • event organizers can use new technology solutions to add features that track vaccinations or negative COVID-19 tests conducted within a certain time frame before they arrive onsite to the event.
  • Event organizers can receive daily reports to ensure their health objectives are being met.
  • ...2 more annotations...
  • By incorporating technology and multiple mitigation factors into the overall event health and safety plan, the events industry can help limit exposure and reduce major outbreaks.
  • More technology solutions are being developed every day which will only improve our ability to create the safest environments possible for all of our participants.
  • ahart054 on 15 May 21
     
    As we see more and more venues reopening for in-person events with COVID-19 restrictions being lifted, technology is helping to guide the way to ensure a safe event for guests. Technology firms have developed tools that feature contact tracing, COVID-19 vaccination test results tracking, health surveys, etc. With this technology, there are many reporting tools as well that include making sure their health objectives are being met and contacting those who may have been exposed.
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Panera tests ghost kitchens, mobile kitchens, virtual catering - 0 views

www.nrn.com/...-mobile-kitchens-and-unveiling ghost kitchens catering hospitality
shared by akallison93 on 17 Jan 21 - No Cached
  • Coming off a year of innovation during the pandemic, Panera Bread is looking to go all-in on convenience technology in the future, with ghost kitchens, mobile kitchens, virtual catering, and redesigned drive-thru lanes already in the works
  • ted about
  • “We are excited about creating our vision of the next generation of Panera,” Chaudhary said. “This next generation [of Panera stores] will use 5-6 disruptive ideas to drive greater customer engagement.”
  • ...7 more annotations...
  • “These are the kinds of things we are thinking of recreating and redefining for the Panera of the future, which is going to be more off-premise-oriented, and led by technology and convenience,”
  • Besides smaller physical footprints, other aspects of Panera 2.0 will include delivery-centric ghost kitchens and mobile kitchens
  • An online version of catering will look like all of us sitting around a Zoom meeting with our food arriving at the same time
  • That is a disruptive way of serving the same needs consumers have in a different way that is more convenient and relevant in a world that looks different.
  • The pandemic has changed the way operators should approach convenience technology
  • Chaudhary said they’re looking at other forms of technology like touchless kiosks where instead of tapping a screen to place their order, customers might use hand gestures instead like giving a thumbs up, for example. This way, they can leverage consumer needs for contactless experiences without sacrificing engagement.
  • A disruptive model is a hybrid of both [third-party and in-house delivery],” Chaudhary said. “We might leverage our existing drivers for orders and every time we need some help, we can outsource it. These are examples in this new world of us being able to innovate, to improve and strengthen our business model
  • akallison93 on 17 Jan 21
     
    The article explains how Covid-19 has affected the dining industry and how companies have to adapt. In this article, specifically, it talks about how Panera is implementing ghost kitchens, changing how they approach catering, and how they can keep their consumers safe in a post Covid-19 world. Many hospitality based businesses are changing the way they operate, permanently, because of the pandemic.
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How the Internet of Things (IoT) can Benefit the Hospitality Industry - 2 views

www.revfine.com/of-things-hospitality-industry
shared by alo328 on 15 May 19 - No Cached
knare002 liked it
  • Many within the hospitality industry have already incorporated the Internet of Things into their businesses, because the technology offers a number of crucial benefits that are especially relevant to hotels. These benefits range from allowing companies to save on energy costs, through to delivering a better customer experience.
  • This can improve data collection, increase levels of automation and allow for multiple devices to be controlled or monitored from one centralised place, such as a phone or tablet.
  • the main way is through delivering a superior customer experience.
  • tgood006 on 15 May 19
     
    Internet of things Internet of things will continue to lead hotels to be more Eco-friendly, technological advanced and enhance guest satisfaction. Allowing guest to have the ability to customize there room to there exact expectations. Guest today are more conscience of the environment and allows them control energy usage. With more technology in a hotel means more upgrades to network, upgrades more security to protect the hotel data. Finally guest like new and shiny, this will allow hotels to market the hotel as the most technological advanced hotels. Guest will like to stay at hotels that meet their needs for tech upgrades and they would be willing to pay more for these hotels.
  • knare002 on 20 May 19
     
    The way the article reports the IoT, I feel its a positive advancements for the guest experience. With the trend of mobile devices having multiple uses, making travel accommodations and services at the control of ones finger tips seems logical and progressive. Using the Internet to enhance the guest experience allows staff to continue to provide quality service. The information the article report's presents technology as an aid and not a replacement of personnel.
  • alo328 on 19 Jan 21
     
    An emerging trend in recent years, specifically in the hospitality industry has been the IoT (Internet of Things). It is referred as the " inclusion of internet connectivity within everyday devices and appliances ". Hotels have begun incorporating different types of technology, which has allowed companies to provide a better customer experience, manage energy costs, and automate certain processes. Bluetooth,GPS, and Beacon technology, electronic key cards,voice controlled customer service are just few of examples of how the internet is used to provide a new hospitality experience.
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Why PMSs are headed to the cloud | Hotel Management - 0 views

www.hotelmanagement.net/...why-cloud-future-pms Cloud PMS System Integration hotel management
shared by zhuan007 on 10 Apr 20 - No Cached
  • Cloud PMS solutions are more accessible and ready for mobile
  • The underlying architecture of cloud-native PMS solutions also enable faster feature development and much less downtime for upgrade and maintenance compared to on-premises PMS.
  • A cloud-based PMS is easier to integrate with other hospitality technology products as well
  • ...7 more annotations...
  • But ultimately, moving to the cloud is an individual decision for each hotel—there are benefits and disadvantages of each option that can differ wildly based on the geographical location
  • The ultimate selection of a PMS needs to consider the ability of the PMS to meet the needs of the hotel, from feature set to service levels
  • The consideration and adoption to move to the cloud is not appropriate for every property and needs to be evaluated thoroughly.
  • Insights, analytics and all of the data science can improve the guest experience.
  • The cloud enables guest-facing interfaces, including self-service options and allows hoteliers to harness the power of data and analytics to provide a personalized experience.
  • Content-management system, rates and inventory are other key integrations that will allow for a free flow of information for a smooth business outcome
  • Looking to the future, integrations that allow for mobile key and online check-in will be important
  • lclar060 on 10 Apr 20
     
    The typical hardware PMS contains a vast amount of personal guests' information. Hotels usually consume a lot of expense to protect this information from hackers. One of the many benefits of cloud computing is helping to protect this sensitive information. Cloud computing also offers more modern attributes like accessibility from any location and any device and less downtime. Even though the roles of PMS are growing, each hotel should analyze their current atmosphere and see if this a sufficient move forward for their specific business. Ultimately, a cloud PMS should offer freedom and fluidity for guest check-in.
  • zhuan007 on 30 Jan 21
     
    This articel discusses the reasons why Cloud PMS is gaining popularity and related considarions that hotels should take into about this tecnology. It also shares some effects of guest experience and the importance of system integration with other systems.
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Balancing Technology with the Human Touch in Hospitality | By Nicole Dehler - Hospitali... - 0 views

www.hospitalitynet.org/...4094560.html Hospitality_Technology
shared by nunes305 on 02 Feb 21 - No Cached
  • Today's hoteliers have a variety of technological advancements at their fingertips, offering a myriad of solutions to streamline operations, and enhance the guest experience. For example, many hotels have used Augmented Reality to enable guests to seek additional information inside the hotel and around local places of interests.
  • But can there ever be too much of a good thing? Can too much digitization take us away from the core principles of high-touch hospitality on which the industry was founded? The solution is finding the right balance between high-tech and high-touch. While technology should never replace a commitment to service excellence, a simple knee-jerk resistance to technological progress is not the solution 一 the key is to discover how advanced technology can assist your staff and enhance the guest experience.
  • Modern hoteliers are increasingly relying on functions such as mobile check-in/out, cloud-based interfaces, centralized communications, native apps, push notifications, new and improved loyalty programs. These platforms let hotels continually aggregate guest data, creating actionable guest insights and additional opportunities for enhanced personalization.
  • ...4 more annotations...
  • Technology should empower staff to better serve their guests, rather than being a futuristic replacement for high-touch service
  • hotel staff are empowered to interact freely with guests and without the pressure of front desk lines, while guests have complete autonomy over their check-in. In this way, technology can actually enhance service, turning a previously administrative process into one focused on the guest's needs.
  • When balancing a budget, hoteliers must decide what technology their staff and guests need the most, versus what technology is just "nice to have."
  • As technology continues to evolve, there will always be tension between high-tech and high-touch approaches to enhancing the guest experience.
  • nunes305 on 02 Feb 21
     
    "F"
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Social Media Marketing Strategies for Restaurants in 2021 - CrayonPanda - 1 views

crayonpanda.io/tegies-for-restaurants-in-2021 restaurant
shared by anonymous on 21 Jun 21 - No Cached
  • “Necessity is the mother of all inventions”,
  • There is a strong affinity for online media today, to access things people can’t go out and shop for.
  • when picking a restaurant, Gen Z and Millennials are 99% more likely to search for one on social media
  • ...2 more annotations...
  • with social media monitoring, you can discover new and ongoing conversations surrounding your business. You can understand your customers better and react accordingly. You can improve your way of working to meet your clientele’s expectations and earn appreciation for your brand.
  • It is all about the convenience of things being available at the tip of one’s fingers.
  • anonymous on 21 Jun 21
     
    This article discusses how restaurants can incorporate social media marketing strategies to reach a broader audience base and grow brand loyalty. Post-pandemic, many restaurants are finding it difficult to attract customers to return to dining in. In efforts to bring back foot traffic, restaurants are utilizing social media marketing to advertise their services. Having a social media presence allows customers to know you're there and creates new forms of interaction between restaurants and diners. The article mentions that 99% of Gen Z and millennials will search for restaurants on social media when picking a place to eat. Now more than ever, it is essential for restaurants to have a social media presence because of how many users are on these platforms.
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Cloud PMS Advantages | WebRezPro - 0 views

www.webrezpro.com/cloud-pms-advantages cloud pms advantages technology hospitality hotel software business tech Travel solution mobile
shared by leahesper on 06 Oct 19 - No Cached
    • leahesper
      leahesper on 06 Oct 19
       
      Bookings, check-ins and housekeeping reports are always at your finger tips!
  • While on-premise hotel management software can cost thousands of dollars to set-up and maintain, WebRezPro is a SaaS [Software as a Service] that costs $5/month/room (min $60/month) — with minimal upfront costs. Discount rates apply to larger hotels and hotel groups.
  • As a cloud-based system, hoteliers benefit from improved PMS accessibility and flexibility, while reducing overhead expenses and technical frustrations.
  • ...7 more annotations...
  • WebRezPro runs via the Internet, so there is no need to install or maintain computer software.
  • WebRezPro users always have access to the system’s latest features — and updates are free and seamless.
  • WebRezPro represents the future of hotel property management.
  • Featuring an integrated online reservation system, there is no need to allocate separate room inventory for Web bookings.
  • WebRezPro has two-way interfaces to Expedia, Booking.com and many others.
  • Your reservation data is automatically stored in a secure computer facility with redundant Internet connections, 24-hour monitoring and diesel-powered electrical backup.
  • WebRezPro is accessible from any mobile device (tablets and smartphones) connected to the Internet, allowing you to manage your property anytime and from anywhere.
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What you need to consider when choosing a new property management system - 0 views

hoteltechreport.com/...new-property-management-system property management system hospitality software hotel
shared by npate083 on 03 Oct 19 - No Cached
  • An intuitive interface, as well as an easy-to-read dashboard, go a long way in encouraging employee adoption, reducing training time, and generally improving the working lives of yourself and your team
    • npate083
      npate083 on 07 Oct 19
       
      PMS should be user-friendly so employees can adapt to it faster, reducing training time. It will also make the work easier for your team.
  • A great PMS is one that your team will want to use. Since “good” design is in the eye the beholder, search for a System that balances functionality with an interface that makes sense to you.  
  • GDPR-compliant personal data storage PCI-DSS-compliant processing and card storage Geographic diversity of servers to reduce downtime risk Bank-level encryption of all data Controlled access to the physical area for any on-premise PMS servers
  • ...5 more annotations...
  • robust user access controls
    • npate083
      npate083 on 07 Oct 19
       
      A good PMS system should also have systems in place to maintain guest privacy and payment security.
  • PMS that molds itself to your business,
  • The right PMS is the one that plays well with your existing tech stack. Without the necessary integrations, a PMS cannot perform its functions correctly.
  • One of the reasons why integrations are so important is that a poorly integrated PMS impedes proper reporting
  • All budget certainly matters, it shouldn't be the first criteria. I
  • gabybilk on 03 Oct 19
     
    The article overall discussed the the most necessary things one must observe when choosing a new PMS system. A PMS system must first of foremost be budget friendly. PMS system is the main software for a hotel so the cost is valued highly. Most companies would prefer a pms system that is cost efficient. A PMS system also needs to be easy to use, it must be able to be handle by employees and easy to read and maneuver. The PMS system must also be secure and have controlled access. It also needs to be able to mold to the hotels system.
  • npate083 on 07 Oct 19
     
    The article overall discussed the the most necessary things one must observe when choosing a new PMS system. A PMS system must first of foremost be budget friendly. PMS system is the main software for a hotel so the cost is valued highly. Most companies would prefer a pms system that is cost efficient. A PMS system also needs to be easy to use, it must be able to be handle by employees and easy to read and maneuver. The PMS system must also be secure and have controlled access. It also needs to be able to mold to the hotels system.
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A model that connects information technology and hotel performance - ScienceDirect - 0 views

www.sciencedirect.com/...S026151771530011X tech information information technology
shared by angelicamm6 on 24 Oct 19 - No Cached
  • Fig. 1. Global proposals about IT impact on organizational performance.
  • Fig. 2. Operational productivity through IT.
  • Fig. 3. Employee productivity through IT.
  • ...14 more annotations...
  • behavior refers to employees taking actions to address clients' needs; and expertise relates to the knowledge of employees about the service.
  • IT applications help hotels to deliver services faster (Chathoth, 2007). Tangible relates to the physical evidence of the service; which, in the case of IT, can be impacted by updated technologies
  • Fig. 4. Customer service through IT.
  • “Companies and organizations in virtually every industry employ customer-satisfaction measures for the straightforward reason that satisfied customers are essential for a successful business”
  • Fig. 5. Commercialization through IT.
  • A total of 30 interviews were carried out and all were tape-recorded with the permission of the respondents.
  • All the global paths (Fig. 1) were confirmed by the interviewees and no new ones were found, since all the mentioned options regarding the use of IT fitted adequately into the constructs.
  • What was found were other options inside one of the global paths (commercialization) and some new relationships between the constructs, as will be explained at the end of this section.
  • The front office managers and hotel directors agreed that the routine task automation that IT generated was an opportunity to focus on client interaction. Contact employees could dedicate more time to understanding clients' needs, to explaining hotel facilities and services, and to recognizing loyal clients.
  • As hotels commercialize their offers in a larger number of channels, greater flexibility is demanded from IT to allow for new options to be created.
  • Fig. 6. Detailed proposal about IT impact on organizational performance in hotels.
  • Hotel managers should not directly rely upon the type of IT (e.g., online check-in, smart TV, presence sensors); instead, they should analyze the extent to which a specific IT product or service (with all its configurations, and possibilities) is capable of improving the operational productivity, personnel productivity, customer service, and income generation paths.
  • If a hotel competes on price or emphasizes a cost control approach, the operational and employee productivity paths will be more important than customer service. Alternatively, hotels that try to stand out in terms of service quality will assign more importance to the customer service route and to some of the factors of the commercialization path (e.g., client satisfaction measures and client behavior knowledge).
  • This research presents some limitations.
  • angelicamm6 on 24 Oct 19
     
    The article give information regarding four global paths through which IT can impact hotel performance. The conducted research by doing a survey on 30 managers of hotels around different areas. The research was extensive and brought information that will be useful for IT and hotels in the future.
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5 Ways POS Is Changing (And Why It Matters) - 0 views

www.businessnewsdaily.com/6499-pos-changes.html pos changing matters
shared by npate083 on 30 Jan 19 - No Cached
  • Businesses have moved from traditional cash registers and stationary credit card readers to iPads and even mobile- or cloud-based POS systems.
  • Breadcrumb, a restaurant cloud-based POS system
  • Square allows businesses to transform iPads and smartphones into a POS system
  • ...22 more annotations...
  • One e-commerce solution is Shopify's POS system
  • the Shopify POS synchronizes and streamlines your financial and product information in a centralized dashboard.
    • npate083
      npate083 on 14 Oct 19
       
      Shared commerce streamlines financial and product information in a centralized dashboard. It provides the user with real-time data and customer insight without having to run reports on multiple systems.
  • real-time data and customer insights
  • without the hassle of running reports on multiple systems.
  • Businesses should consider allowing mobile payments, as customers are shifting away from cash. 
  • businesses don't need any heavy equipment overhauls
  • Mobile credit card processing services (Square, PayPal Here, Flagship ROAMpay) simply require a credit card reader attached to a smartphone or tablet with the necessary mobile app, while mobile wallet providers (Google Wallet, Visa Checkout, Apple Pay) and loyalty mobile apps (Starbucks, Daily Deals) allow customers to pay directly from their smartphones or by using a POS scanner to read barcodes or QR codes on their screens.
    • npate083
      npate083 on 14 Oct 19
       
      Mostly everyone is switching to mobile payment. It is much easier and convenient. As a business, it is vital to have mobile POS system so customers can pay directly from their phone.
  • New POS systems integrate real-time transactions with CRM solutions to help businesses increase sales and boost revenue
  • POS integration lets businesses create client records, CRM tasks and email marketing lists
  • ability to extract valuable information from POS transactions to help business owners make smarter business decisions.
  • to improve customer experience and acquisition
  • enable businesses to collect all types of customer data from POS transactions,
  • POS software tool
  • data-gathering and reporting features
  • Detailed reports include inventory and volume analysis, top-selling items, revenue and profit margin optimization, and staffing needs
  • Toast is a POS system
  • "restaurant operations by combining POS, front of house, back of house, and guest-facing technology on a single platform"
  • "monitor restaurant sales, labor costs, food costs, and more in real time, at home, and on the go with powerful reporting capabilities."
  • , POS systems need more security as the technology advances.
  • (IoT) – the interconnectivity and communication of devices, networks and physical objects over the internet
  • POS systems are more vulnerable than ever to hacks and data breaches
  • US-CERT recommends protecting POS systems by using strong passwords, ensuring you have the latest POS software updates, installing a firewall, using antivirus programs, restricting unauthorized internet access (such as for purposes other than POS transactions) and disabling remote access to POS systems.
  • samanthapoorman on 30 Jan 19
     
    This article sums up the ways in which POS is currently changing. These ways include by using shared commerce POS systems, mobile POS systems such as Square and PayPal, integrated real-time transactions with CRM solutions, and POS security. 
  • npate083 on 14 Oct 19
     
    This article sums up the ways in which POS is currently changing. These ways include by using shared commerce POS systems, mobile POS systems such as Square and PayPal, integrated real-time transactions with CRM solutions, and POS security. 
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9 Emerging Event Trends for 2019 | Catering & Event Software - 0 views

www.amadeus-hospitality.com/...event-trends-for-2019 hospitality solution business
shared by pvega018 on 10 Nov 19 - No Cached
  • Seeking New, Unique Locations
  • Transforming Event Spaces
  • Quickly Creating Experiences
  • ...7 more annotations...
  • 4% of event organizers prefer to work with venues that let them customize the event space and another 31% of organizers prefer venues that prepackage.
  • . Personalizing for All
  • Selecting Sustainability
  • Improving Event Check-In
  • Requiring Event Safety Precautions
  • Communicating Instantaneously
  • ctually Using Big Data
  • pvega018 on 10 Nov 19
     
    Throughout this article, they are expressing new factors in which event planners are deciding their locations for events. They are also describing what is important to them now, and how things are changing in the world of event planning. With the shifts in the generations and technology we are trying to do more with less and get more creative, it is all about standing out and making things easy for the guests.
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6 Event Trends You Need to Know for 2019 | ITA Group - 0 views

www.itagroup.com/...event-trends-2019 security event technology hotel software solution tech business hospitality mobile
shared by aguar024 on 11 Nov 19 - No Cached
  • ways to engage attendees differently and encourage innovation and creativity
  • A great way to start is by changing up the facilitation or presentation style
  • some unexpected venues
  • ...10 more annotations...
  • Private lofts and businesses are starting to rent areas that would previously have been off-limits, which makes attendees feel like they’re getting exclusive access.
  • he popularity of eSports events is influencing event connections.
  • Create policies outlining inappropriate behavior,
  • se of voice and facial recognition will increase and will improve overall experience and engagement.
  • dding areas or just time where attendees can unplug from the event and allow them to process what is happening and reconnect, allows them to come back energized and engaged.
  • Many companies’ risk management plans cover terrorism and communicable illness, but more than ever, tech security and sexual harassment policies need to be included as well
  • 61% say they go to live events and tournaments to connect with friends they’ve met and play with online, and 41% said they attend to forge new relationships.
  • hannels to report issues, and protocol for staff on how to deal with allegations.
  • With the increase in vegan and healthier diets, there is an influx in looking for new ways of clean eating.
  • increase their sustainable operations.
  • aguar024 on 11 Nov 19
     
    In this article the writer mentions different trends and solutions to common situations on the event industry. From sustainability all the way to methodologies to avoid sexual harassment.
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5 sustainable design ideas to take your hotel into the future - Insights - 0 views

insights.ehotelier.com/...ake-your-hotel-into-the-future
shared by aguar024 on 20 Nov 19 - No Cached
  • Roof gardens
  • reduce energy use by absorbing heat and acting as insulators for buildings, which also, in turn, helps to reduce air pollution and greenhouse gas emissions.”
  • Sustainable furniture, fixtures and accessories
  • ...11 more annotations...
  • carpet and bathroom tiles made from recyclable materials
  • using low or zero VOC paint in the walls
  • Using sustainable materials
  • Using LED lighting can not only help drive down energy costs but also reduce maintenance and cooling costs as well.
  • LED lighting fixtures
  • Water conservation solutions
  • otels can therefore benefit from utilizing water-efficient practices by upgrading equipment and improving operations.
  • Solar installation
  • 24/7 in the premises so a lot of energy is being consumed for power generation
  • It is not only cost-effective but also low maintenance, reliable and flexible.
  • Because sustainability is now a big factor in the success of a hotel, hotel operators must then take extra measures to delight their customers with their sustainable efforts.
  • aguar024 on 20 Nov 19
     
    And check out this 5 sustainable design ideas for hotels.
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How to Successfully Select and Implement an HRIS | Analytics in HR - 0 views

www.analyticsinhr.com/...n-resources-information-system HRIS hospitality human resource tech
shared by tttiiinnnaaa1997 on 01 Dec 19 - No Cached
  • tttiiinnnaaa1997 on 01 Dec 19
     
    It is important to identify the personnel in charge of project ownership and enable them with improved decision making. Senior management and finance should also be brought on board, along with all other senior stakeholders.Implementing a Human Resource Information System successfully is a complex process.
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Technology in Human Resource Management | By Ally Orlandos - Hospitality Net - 0 views

www.hospitalitynet.org/...4088146.html
shared by afost026 on 20 Nov 19 - No Cached
  • These specific programs can help improve the happiness of employees too
  • afost026 on 20 Nov 19
     
    In this article, Ally Orlandos talks about the technology in human resource management. Using more advanced technology in the hospitality industry, she was able to complete multiple tasks with the mobile app.
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Top 10 Technology Trends for 2020 - Towards Data Science - 0 views

towardsdatascience.com/y-trends-for-2020-4a179fdd53b1 Technology Trends 2020
shared by sbaut010 on 11 Jan 20 - No Cached
  • Hyper-automation elevates task automation to the next level. It is the application of advanced technologies like Artificial intelligence (AI) and Machine learning (ML) to automate processes (not just tasks) in ways that are significantly more impactful than that of traditional automation capabilities. It’s the combination of multiple machine learning, packaged software and automation tools to deliver work. Hyper-automation requires a combination of tools to help support replicating pieces of where the human is involved in a task. This trend kicked off with robotic process automation (RPA) but will see growth with the combination of process intelligence, content intelligence, AI, OCR and other innovative technology.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      Great for integration into MIS and customer service. AI is going to be BIG!
  • Multi-experience deals with the massive shift from a two-dimensional screen and keyboard interface to a much more dynamic, multi-modal kind of interface world where we’re immersed in the interactive technology and it surrounds us. Multi-experience currently focuses on immersive experiences that use augmented reality, virtual reality, mixed reality, multi-channel human-machine interfaces and sensing technologies.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      AR and VR have not been adopted in the hospitality industry, but it would be exiting to see these being implemented.
  • More legislation similar to the European Union’s General Data Protection Regulation (GDPR) is likely to be enacted around the world in the coming years.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      Safer technology will help build trust among its users
  • ...5 more annotations...
  • According to Brian Burke, from Gartner, “edge computing will become a dominant factor across virtually all industries and use cases as the edge is empowered with increasingly more sophisticated and specialized compute resources and more data storage. Complex edge devices, including robots, drones, autonomous vehicles, and operational systems will accelerate this shift”.
  • Autonomous Things are the physical devices that use artificial intelligence to automate functions previously performed by humans.
  • The most recognizable current forms of autonomous things are robots, drones, autonomous vehicles, and appliances. The automation of these things goes beyond the automation provided by rigid programming models, and they exploit AI to deliver advanced behaviors that interact more naturally with their environments and with people.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      It will be interesting to see the effect of so much automation in society and the Hospitality industry
  • Recognizing “practical blockchain” is important here: while blockchain has been around for a few years, it’s been slow to be commercially deployed because of some of the technical and management issues in the technology. Blockchain has the potential to reshape industries by enabling trust, providing transparency and enabling value exchange across business ecosystems, potentially lowering costs, reducing transaction settlement times and improving cash flow and the movement of materials.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      From an economical standpoint Cryptocurrency and blockchain might affect every industry if it keeps growing.
  • Evolving technologies like hyper-automation already show how true digital transformation is changing in the business world.
    • sbaut010
      sbaut010 on 11 Jan 20
       
      MIS would be better reacting and effective if AI is implemented to it.
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Rakuten's CEO on Humanizing E-Commerce: Discovery Service for FIU Libraries. - 3 views

ezproxy.fiu.edu/login e-Commerce
shared by anonymous on 27 May 19 - No Cached
  • Amazon and many other companies. I think of those competitors as vending machines: They are hyper-efficient supermarkets with standardized offerings
  • If you go to a supermarket or a McDonald's in Japan, you'll find an extremely high level of hospitality and customer service -- in contrast to the atmosphere in most Western markets, where customers are much more focused on speed and convenience.
  • Today Rakuten is the world's third-largest marketplace for e-commerce, behind Amazon and eBay.
  • ...6 more annotations...
  • I'd learned that it doesn't matter how big your employer is -- what matters is how much value you yourself create. This view is the opposite of how success is seen in Japan, and my family was shocked when I said I was leaving my job in banking.
  • Rakuten merchants sell more than 10% of all the wine sold in Japan. They sell cars. They sell a lot of art. Recently they've started selling houses. Food is a really big category, even though nobody believed when we launched that food would become a mail-order business. Expensive chocolates are a very large category on Rakuten, and so is clothing -- 70% to 80% of what I wear most days was bought on the site.
  • When people talk about "social shopping" or "social commerce," they're referring to the fact that people like to connect with others for advice about purchases.
  • One potential downside of offering a decentralized marketplace with goods from thousands of merchants is that quality or service problems may occur. But Rakuten has found ways to avoid this. We have a tight screening process for people who want to open a store on our site. We monitor transactions. We have a survey program that allows customers to give feedback on shops, and if a shop consistently receives poor ratings and cannot improve, we'll kick it out. If goods don't arrive, we offer a refund.
  • ravel websites in Japan are quite different. They're set up so that hotels can edit their pages themselves and tell their own stories. That allows the hotels to make a connection with customers.
  • Mikitani believes that human beings need communication and connection. So instead of emphasizing efficiency and convenience, Rakuten tries to create a personalized, bazaarlike shopping experience.
  • anonymous on 27 May 19
     
    The article discusses how a service-based approach to e-commerce has tremendous value. The article focus on how Rakuten choose to infuse hospitality services, normally reserved for brick & mortar establishments on internet based business. Affording them the opportunity to generate profits by having access to this type of infrastructure at a fraction of the cost than if delivered in a traditional format.
  • clonyr on 01 Jun 19
     
    I enjoyed reading this article and learning more about Rakuten. Their business approach seems valuable particularly for the culture it serves. Being that he is familiar with Japanese culture and their preference for an interpersonal approach, Hiroshi Mikitani the CEO of Rakuten was able to veer from the norm of a standardized and process-oriented approach and build a successful business. Rakuten platform allows allows hotels to set up so they can edit their pages themselves and tell their own stories, which allows the hotels to make a connection with customers.
5More

How Hotels Can Spring Clean Their Information Security Policies Ahead of the Summer Tra... - 8 views

hoteltechnologynews.com/...ad-of-the-summer-travel-season hotels information security technology hospitality
shared by tgood006 on 08 May 19 - No Cached
  • Shockingly, nearly a third of hotels (32%) admitted they currently have no known policy for storing and disposing of documents
  • tgood006 on 08 May 19
     
    Memorial Day weekend will soon be upon everyone and with summer officially kicks off. This article talks about how hotels can clean up and do better to protect their guest personal information. A few years ago, all major corporation were required to adopt General Data Protection Regulation (GDPR) regulations which helped some hospitality companies. In my current capacity with Marriott International as a Workforce Administrator we were required to schedule all customer facing associates for training on GDPR. Prior to Marriott acquiring Starwood hotel company they had their own data hacking which caused an increased expense for Marriott to let customer know they were doing all they can to stop the data breach and protect their personal information. They also created a dedicated call center for this effort to let guest know that they will continue to put protecting their personal information as a high priority. This article outlines how hotels can prepare for increased guest traffic and protect their guest personal identical information. One of my responsibilities as a Workforce admin is to handle staffing for all of Marriott International Customer Engagement Centers. Employee training on GDPR is required every year for Marriott associates. Training employees on how to better protect guest personal information is more cost effective than dealing with a data breach due to negligence of an absent-minded employee. Guest expect to know their personal information is going to be protected. This allows them to have piece of mind. Leaving a clear and clean area allows for guest to feel that their information is being protected. Imagine walking up to the front desk and finding the previous guest personal information cluttered in view. This will make the current feel their personal information will left unattended and viewable to the guest to walk up causing nothing but anxiety attacks. Unable to enjoy their summer vacation. Guest expect that the overall security of the hotel
  • ...1 more comment...
  • jnoll001 on 08 May 19
     
    32% of companies not having a known policy is startling considering that 77% of Americans find it to be important to them. Yet another IT issue the states finds itself behind the curve on.
  • hchiebooth on 09 May 19
     
    Another point as for the "clean desk" policy goes, it also needs to include stricter policies on securing credit card information. It should not be written down or repeated on the telephone. In an open environment sound can carry and unwanted parties can hear. Cell phones should be stored away from the desk, because cell phones are in itself a potential security breach.
  • anonymous on 02 Jun 19
     
    Our hotel as well has reinforced the clean desk policy. I remembered the data breach for Marriott it was in most major news channel and at work for several months we had the same questions from our guest requesting more information. As you stated a hotline was created and of of course the most surprising for me was the acceptance from our guest. Main responses were, with the new technology advance world we've coming and going into that is something we all have to face.
9More

Best Hotel Management Software Reviews List & Comparisons | Expert's Choices for 2019 - 0 views

hotel-management.financesonline.com hospitality software
shared by anonymous on 02 Jun 19 - No Cached
  • Hotel management software can be utilized to perform important organizational and financial tasks
  • Hotel management software can be utilized to perform important organizational and financial tasks and activities by hotels, resorts, motels, RV parks, condos and other
  • These functions include reservations, customer relationship management, property and maintenance management, accounting, and employee scheduling.
  • ...5 more annotations...
  • Hotels look to improve their efficiency and productivity and this has led to the development of hotel management platforms. This type of software is also called Property Management System (PMS) and more comprehensive systems are termed Hotel ERP (Enterprise Resource Planning).
  • Hotel chains – If your hotel chain has multiple properties, then you need to decide whether to use a single system across all properties or to allow each one to select for themselves.
  • here are two main types of hotel management software which are Property Management System (PMS) and Hotel ERP
  • A PMS typically consists of front office software and other best of breed systems.
  • Hotel ERP is a comprehensive app from a single vendor.
  • anonymous on 02 Jun 19
     
    This article is focuses on the different software options the hospitality industry has this year. It covers the overall definition of what is a Hotel Management Software, the type as well as examples and which software are currently in the top popularly used.
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