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Planners will try to book events further in advance. This leaves hotels and venues in a pickle: Taking early bookings could mean missing out on higher-value events later.To avoid missing out on revenue, hotels and venues need to segment business intelligently. That way, you can avoid the pitfalls of traditional lead-scoring biases that hurt RFP management.

In 2020, brands will invest in events as a marketing channel. In fact, in a recent event marketing survey, 52% of respondents said that event marketing drove more business value than other marketing channels. (Only 8% said it drove less business.)

Planners should create ample private meeting spaces and “collision spaces.” Some events do this by providing fewer chairs than attendees. With fewer empty seats, they’re encouraging movement and interaction.

Large, minimalist spaces with easily accessible bars are the perfect recipe for a networking event. Venues like this can use the networking angle to promote event space to corporate clients.

These attendees blend the worlds of business and leisure. It’s given rise to a new, multi-generational segment that drives destination decisions. (See: our Hotel Market Segmentation Guide for more on this.)

Attendees want more control over the event agenda. In fact, 96% of the Social Tables audience believe events are expected to be more personalized than ever.

16. Sustainability will be center stage at events.

For proposals, try showcasing multiple event-specific variations. This adds value for the planner by helping them better meet their event objectives, while adding value for the hotel or venue as an upselling technique.

According to Billboard, there over 800 annual music festivals in the U.S. alone, and they attract 32 million attendees in total. 14 million of those attendees are (surprise, surprise) millennials.

At smaller levels, adding performances to the agenda can go a long way in engaging attendees. However, for larger events, creating a festival-like atmosphere requires access to a variety of spaces that are exclusive to one group.

A bigger focus on wellness could revolutionize F&B — replacing beef with the proverbial Brussels sprout.

While you don’t need to offer 11 choices for every hour, you can empower attendees to mold the event to meet their individual needs.

Sustainability initiatives are your chance to make a positive impact while painting your brand in an equally positive light.

Meetings are growing and evolving rapidly, and each is an experiment in applying new methods to find a perfect formula.

Industry Performance TrendsAttendee Experience TrendsMeeting Destination TrendsEvent Technology TrendsMeeting Design Trends

Demand will continue to outpace supply

be dynamic, you have to be flexible, and–above all–you have to be in tune with attendee desires.

Meetings are growing and evolving rapidly, and each is an experiment in applying new methods to find a perfect formula.

predicts 5-10% growth in demand. At the same time, the development pipeline is slowing.

It’s also the spontaneous conversations that come with serendipitous networking.

nticipate higher rates, and book event space as early as possible.

At the same time, face-to-face time takes a hit — making it a more treasured commodity in our modern world.

redict it’ll grow about 2.41% in North America. CWT expects an even higher hike of 3.7%.

Planners should create ample private meeting spaces and “collision spaces.” Some events do this by providing fewer chairs than attendees. With fewer empty seats, they’re encouraging movement and interaction.

Why? Well, take the speed of your current 4G LTE smartphone internet and multiply it by 1,000. (Think: putting the Millenium Falcon into hyperdrive.)

For events — especially large-scale events — sustainable initiatives are now the expectation.

Fast, reliable WiFi will soon become the norm, opening up new engagement opportunities and nontraditional venues for events.

“I think many hoteliers will be unhappy with the significant investments they are making now into cabling that will become obsolete just as soon as 5G launches.”

Apps present an opportunity for personalization and engagement at each stage of the event lifecycle.

Hotels and venues are developing sophisticated apps that enhance the in-venue experience. Whether it’s Wembley Stadium’s virtual tour guide or Marriott’s sophisticated in-app chatbot functionality, branded apps are adding value in multiple ways:

everage lobbies, rooftops, and other communal areas for networking events.

Because today, 86% of consumers expect companies to act on social and environmental issues — and they’re more than ready to vote with their dollars.

0% of event planners reported that their jobs require more experience creation than just 2-5 years ago

Content:

Destination

Technology:

90% of respondents stated that event security should still be a top priority for the industry.

That could mean avoiding coastal destinations during hurricane season or avoiding certain areas of the city to ensure safety outside of event hours.

. Event diagramming software can help in this regard by allowing venues and planners to collaborate on a single source of truth

Security is a significant value add and a key selling point in initial communications.

you’re providing any personnel, such as security, custodians, and administrators.

ess furniture, fewer seats, smaller portions, less irrelevant decor… you get the picture. A

reate a step-by-step safety checklist for execution during on-site setup, and another safety checklist for the day of the event.

Less is more when it comes to the material.

It’s a movement that stands in direct opposition to the gaudy ballrooms of old

Have evacuation plan

c, open floor plans that make minimalism a possibility.

lassic combinations of whites and greys

ewer seats means more mingling.

lutter-free to promote a clean, open feel that keeps the focus on content.

Hotels, however, may find themselves scrambling to reinvent their event spaces. It could be time to rethink these spaces — along with lobbies and other communal spaces that set the aesthetic tone for the hotel at large

Larger chains should look to boutique hotels, which create visual identities that are often more closely aligned with the appeal that nontraditional venues offer.

This type of data risk is more subtle, and it involves employees selling data to third parties without the knowledge of the organization that employs them

Data security risks in the hospitality industry extend far beyond the reputation hit that a hotel can take if guests’ data is compromised. Industry and political regulators are becoming stricter in governing how organizations process and store personal data.

the job turnover rate in hospitality is as high as 90 percent

High Staff Turnover

From the perspective of cyber criminals, hospitality appears to offer an ideal target for conducting crimes, such as identity theft and credit card fraud, due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).

Here are five of the biggest data security concerns in the hospitality industry:

Complex Ownership Structures

Reliance on Paying By Card

Information security is a pivotal aspect of many industries

Compliance

Insider Threats

Best data-protection practices for companies in the hospitality sector include… Always encrypting payment card information.Operating a continuous training program in cybersecurity to maintain a well-trained workforce.Always adhering to relevant regulations, such as PCI DSS.Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats.Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker.Know where your data is and enforce the principle of least privileges to limit acce

ss to sensitive information.

organizations in the hospitality sector are better placed to implement a comprehensive information security strategy that entails the necessary procedures, processes, and people to improve cybersecurity within the hospitality industry.

“Any sufficiently advanced technology is indistinguishable from magic,” he says. “That’s how we think of it. If we can get out of the way, our guests can create more memories.”

WebRezPro Integrates Tenerum Payment Gateway

Apr 16,2020

WebRezPro Integrates Tenerum Payment Gateway

WebRezPro Integrates Tenerum Payment Gateway

This article provides a comprehensive resource for hoteliers immersed in the process of vendor evaluation.  Oracle Hospitality's OPERA (formerly Micros) is the largest PMS player in the hospitality industry and in this article we'll review how their hotel management software can improve operational efficiency for your business then point out some areas that every buyer should be aware of as they consider the solution.

OPERA has comprehensive guest profiling capability, which allows your staff to keep track of guest preferences. These rich guest profiles can be quickly accessed to better personalize stays. Staff can see useful details, such as stay history, past communications, and previous service requests, to inform their approach to each guest.

vendors?

Oracle OPERA is a cloud-based property management system that integrates several functionalities into a single platform.

In addition to the core property management functionality, such as room assignments, check-in/check-out, and rate management, OPERA includes integrated channel and rate management with group travel functionality to handle more complex requests. 

While OPERA can be used for a single property, it’s built with multi-property in mind.

Since OPERA is an integrated platform, hotels with more complex operations stand to benefit the most. For example, a hotel that uses Oracle POS (point of sale) and kitchen management can integrate full F&B operational functionality into the OPERA property management system. Such deep integration improves outcomes on the customer service front and gives hotel management stronger reports to monitor KPIs and profitability. 

The ideal customer segment is a hotel group with many larger properties that offer full service.

WebRezPro Integrates Tenerum Payment Gateway

Personalized guest profiles

Advanced rate management

OPERA has advanced rate and room availability restrictions, as well as enhanced rate-management capability offering a vast number of room pricing options, including best available rate, dynamic rates, daily rates, base rate, and negotiated rates. These rates can then be distributed via OPERA’s integrated channel manager.

Intelligent accommodation management

Proper allocation of room inventory avoids overbookings of specific room types and ensures that rooms are cleaned and maintained in a timely manner.

Mobil

OPERA now offers a completely mobile version of its flagship software, called OPERA Mobile Cloud Service. Staff can access the following information via any smartphone or tablet device: Check-in/check-out, reservation management, room status, task sheet, room maintenance, as well as Track It and Post It mobile that can provide real-time status updates on rooms and maintenance requests. 

Loyalty support

To drive loyalty-based marketing, guest behaviors accrue automatically to profiles, so hotels can build relevant packages and services based on guest history, including the length of stay, expenditure in restaurants and bars, and other preferences. T

Thus, customer satisfaction levels can go up or stay at a high point, enabling the property to become more profitable.

With those insights, they can optimize and improve their services and make sure that tenants experience only the height of comfort.

Apart from that, organizations can also employ analytics to discover patterns and relationships between various aspects of the business. It is useful for forecasts, which can help the property management to be ready for any event in the future.

Hence, businesses can extract deeper insights and meaningful patterns. This can help them gain a competitive edge in their field since they are able to uncover new opportunities and find answers to questions.

A property management app can harness this and enable owners or managers to predict when leads are ready to rent, lease, or upgrade their current property. Property management software can also use analytics to personalize interactions–gearing the conversation towards tailored offers and services. With this, it is possible to win over more tenants as you show them how to provide great online customer service your way.

In the field of property management, this can be applied to document management, contract management, and portfolio management. You can configure workflows for those processes and ensure that everyone in your organization adheres to best practices.

Instead of calling or visiting the property office to lodge their requests, they can simply pull up the property mobile solution. Therein they can create service requests that is processed smoothly by the app so that your maintenance team can take care of them in order.

There are platforms that support the real-time monitoring of units and properties using IoT sensors. With this, there is no need for property managers to rely on other interfaces to watch the sensors’ status. Instead, they can access the data directly from the property application’s screen.

Additionally, IoT sensors can offer insights into the performance of spaces and buildings. Using those, the management can transform spaces to make them more likable for tenants. This way, they can attract more people and keep a steady stream of revenue.

These integrate innovative technologies that change the way property administration is done–shorter waiting times for both the manager and clients, better market predictions, accurate numbers and no more paper-pushing. As a result, managers can take care of their core responsibilities that include tenant screening, rent setting and collection, property maintenance, and budgeting.

One example that Napoli finds interesting is how retailers are teaming with influencers to co-create exclusive collections. (Think Something Navy's success with Nordstrom). "Those kinds of partnerships allow the influencer the ability to reach out to their following," says Napoli. "Not only is the influencer co-creating with the brand or retailer, but also really leveraging Instagram tools, which are polls and submitting feedback, to determine what to create next."

new apps are starting to pop up with social commerce at the core of their business.

Each brand or store on Countr, including Bloomingdale's, Outdoor Voices, Aritizia and hundreds more, is personalized with product recommendations based on the user's social activity.

"Starting Countr came from the realization that online shopping is still really inefficient and, more importantly, shopping is fundamentally a social experience,"

In January, Eric Senn launched Storr, another app in this space that essentially turns people into retailers. "We're really excited about the potential that Storr has to revolutionize traditional retail and capitalize on the social commerce movement in a way that empowers people to make money that would normally go to traditional retailers," says Senn.

"We're moving away from channel-first commerce to people-first commerce."

"Along the way, we lost the social experience that shopping can be, which so many people have enjoyed throughout the history of commerce."

"What Twitch did was it created not only a livestream experience, but a meaningful interaction through that livestream over a shared experience."

Creating a space that's a one-stop shop where people can have a community and share images of items they may be able to purchase back and forth with friends — there's a real ROI to that. That's the revolution here."

it helps hotels manage their presence on a variety of distribution platforms.

ely on the GDS as an essential operating system for conducting hotel research and booking reservations,

o generate incremental revenue and maximize revenue per available room through the power of the GDS.”

63 percent of those polled indicated they tend to book away from hotels that don’t offer the best rate on global distribution system

said they will book the best deal they find regardless of the advertising content the systems push them.

It could also be that agents don’t make any commission on sites like Airbnb and Homeaway, so don’t have the incentive to book them for clients.

to access international content and retailers in the rest of the world to access both domestic and international from Air India.

Sabre says it attempted to negotiate a new deal with Air India for the “better part of a year.”

it will continue to work with Air India on a new agreement.

r Air India,

renew our relationship with Amadeus

For the hospitality industry, the goal of t-commerce is to apply tablet devices in a way that technology complements service, not replaces it. Hotels, restaurants, bars and private member clubs have become better able to manage a variety of operations via tablet devices as the following sections delineate.

Guest-facing applications, which typically integrate directly to the hotel’s property management system (PMS) and/or property website, form the basis of a data warehouse of aggregated information ripe for data mining. Such factors as guest preferences, purchasing habits and service requests can be tracked and analyzed.

Sales Management For more than a year, hotel sales managers have been using t-commerce equipment, often in combination with cloud computing, to capture, process and record hotel bookings.

Order Entry A highly effective digital menu should provide the guest an ability to perform an item search by a variety of criteria (e.g. allergens, dietary restrictions or other factors). Once a menu item is identified, the guest should also be able to initiate order entry.

POS settlement is an important aspect of t-commerce as intuitive functionality and lead through programming can provide reconciliation while providing real-time report generation, at a fraction of the cost of a traditional fixed POS terminal system. In addition, a mobile POS device removes the need to allocate space and personnel to a dedicated cashier station.

satisfaction, and improved operations.

Improved usability and flexibility

Operations are streamlined and simplified while reducing the need to do things manually.

Furthermore, the system can be accessed through any device, anywhere.

An all-in-one solution enhances all these capabilities even further, as it offers various integrations within the system and staff members don't need to jump from one software to another.

Better user experience

With new all-in-one cloud PMS solutions such as mycloud, the system can be customized to your current operations and change very little in your processes, meaning that employees can easily get used to the new system.

At the same time, these kinds of systems also come with an adjustable interface and every employee can set it up to their preferences.

Zero Installation and Maintenance

However, even though most cloud solutions are easy to install, companies usually need IT professionals to configure them and maintain them.

The new generation of web-based hotel PMS solutions addresses these issues. Their implementation requires no technical knowledge whatsoever and anyone with basic computer knowledge can handle them.

The best features of cloud solutions, therefore, include:

Zero CAPEX and no upfront investment

Easy to use plans that are pocket-friendly

Pay as you use plans that help hoteliers run technology only on OPEX

All the updates, upgrades, and maintenance are done automatically by the provider and there is no need to have an in-house team of IT experts to babysit your system.

Your hotel property management system needs to give you all the tools you need to manage data and operations without requiring any additional effort or investment on your part. 

Hotel PMS that is integrated with online reputation management solution

Benefits- Real-time and automatic update of inventory & rates across multiple OTAs- Increased online visibility of your hotel leads to more booking coming from OTAs- No more overbooking/double booking- Save time

Benefits- Collect personalized feedback from your guest- Analyze guest sentiment, understand their concerns and serve them better- Read and reply to reviews from 150 plus platforms- Effectively increase your online score and rating

The Hotel PMS System automatically sends out the email to the guest seeking their feedback on your services. This process helps increase your chances of getting more reviews from your guest and displays latest reviews online. All these help you to generate more bookings.

The Hotel PMS Software and Booking Engine integration turns your hotel website into a source of driving more direct bookings. Moreover, see if your Hotel PMS partner can help you with a booking engine that can be integrated with your Facebook page. This helps you get more bookings from your Facebook page.

It helps you turn lookers into bookers on your TripAdvisor page. Here too, you can save on hefty OTA commission fees.

Benefits- Get more direct bookings- Lower your dependency on OTAs- Save significantly on huge OTA commission- Earn more room revenue and increase your profitability

it is advisable to adopt a hotel property management system that comes integrated with a host of smart and intuitive revenue management tools

The PMS captures all types of discounts and refunds given on orders created at the POS in real-time and also captures category-wise POS details, so that sales are posted on appropriate account heads. Moreover, the integration also enables you to accept payments in multiple ways including cash, credit card, debit card, cheque, coupons, via online transfer methods like wallets, etc.

Benefits- Ensures efficient and streamlined billing process- Zero billing discrepancies, no loss of revenue- Get insights on performance of all the POS outlets at your hotel

No guarantee on data security

In this post, we will look at some of the outdated hotel management practices that make up a perfect recipe for disaster.

#1 – Manually handling operations

Manually handling operations is prone to errors, errors that can cost your hotel dearly. Your staff will have to keep doing mundane and unproductive jobs that don’t add any value. Plus, they will get no or little time to attend to your guests’ needs with a personal touch.

This is because most of the third-party solutions today are on the cloud and their integration with a server-based Hotel PMS will never be seamless oreasy. It would be a forced integration leading inconsistent data flow between them.

With such a flawed practice in place, you won’t be able to efficiently maintain records of your hotel business. You will be forced to sift through numerous files and pages to locate a single piece of information. It would not help you understand how your business fared over Christmas season last year, making it impossible to take measures to do better this season. Yes, we are talking about ‘Data’ here. Today, no hotel business can survive without having timely access to guest data and operational data.

#3 – Using an outdated server-based Hotel Property Management System

An on-premise system is expensive, you need to have dedicated servers and IT team to manage it.

software upgrades. Thus, your cost of software ownership will go up.

#2 – Manual methods of record-keeping

PMSs are quite high and you also need to spend extra to get your staff trained on the same.

Not only that, you can’t view your business data and hotel position from outside your office as you can’t access the Hotel PMS once you are out of your property. Plus, these Hotel PMSs are not mobile optimized.

#4 – Using a free cloud-based hotel software

free application might even help you access the Hotel PMS and hotel data from remote locations. But,

free appli

ocation

ree ap

You still have to deal with many operational issues including –

No guarantee on data security

Time to look at a smart cloud-based Hotel Property Management System

Here’s how our all-in-one Hotel Property Management System, Hotelogix, can help you with your hotel business:

MIS produce data-driven reports that help businesses make the right decisions at the right time

Management information system is a broad term that incorporates many specialized systems

At their core, management information systems exist to store data and create reports that business pros can use to an

alyze and make decisions

Using an MIS system can improve the performance of a company in many ways

Any organization that does not use MIS simply will not exist for long

Beyond the need to stay competitive, there are some key advantages of effective use of management information systems: Management can get an overview of their entire operation. Managers have the ability to get feedback about their performance. Organizations can maximize benefits from their investments by seeing what is working and what isn’t. Managers can compare results to planned performance by identifying strengths and weakness in both the plan and the performance. Companies can drive workflow improvements that result in better alignment of business processes to customer needs. Many business decisions are moved out of upper management to levels of the organization that is closer to where the knowledge and experience lie.

It would be an interesting capability should timeclocks have the ability to take a temperature either through some biometric means as part of the clocking in process, with the ability to alert the manager should anyone clock in with a high temperature.

t has been clearly established that germs can exist on plastic surfaces for several days, and the newly educated customer base will be sensitive to the notion of being handed a menu that could easily be cycled a dozen or so times during this period. Restaurants should look to providing an option for a guest to pull up the menu on their own device as well as look to leverage digital menu board technology wherever possible. In some cases this may mean an alteration in the current serving model or perhaps new hardware to be developed that allows a server to bring a large digital menu to a table for ordering, but the intention is to avoid another concern that P-C19 customer will certainly have.

Organizations that do not embrace and promote a contactless payment environment will find themselves suddenly behind the operations-technology curve.

Employees interact on a regular basis with POS hardware and other types of technology during the normal course of their business day. Many of these surfaces are plastic and allow germs to survive on them for an extended period of time. Surfaces like a POS touchscreen, a KDS expeditor, or a biometric thumb scanner can be used by dozens of people on any given day. It will be important for employers to look at solutions, such as anti-microbial POS screens, as well as improved cleaning habits, in order to avoid passing germs as well as to set their employees at ease. This may also be the kick-in-the-pants that the technologists need to further refine and perfect the voice ordering capabilities in order to virtually eliminate the need to use a POS touchscreen altogether. We have long spoken about the promise and potential of this technology only to see it expand rapidly in our personal lives with Google and Amazon and yet be almost non-existent in our commercial operations. Now would be a good time to step up development and implementation of this technology.

online visibility

user-generated reviews

240 small and medium-sized hotels

online retailers have thus been gaining increasing market power in influencing customers’ purchases (i.e., Inversini and Masiero, 2014, Silva, 2015, Yen and Tang, 2015) and have improved market transparency and uncertainty for travellers (Toh, Raven, & DeKay, 2011). For this reason, their role is now considered an infomediary (Chen, Yang, & Wang, 2015) because their capability to add value in transactions depends primarily on collecting and processing information about prices, destinations and travellers’ reviews.

positive effect on hotel revenue growth

outweighed by a negative effect on gross profit margins.

managerial implications discuss how hotels should use social media features according to a strategic view based on pursuing the horizontal and vertical differentiation of their services in an attempt to create more economic value from their online visibility and to protect profit margins from the intermediation in their customer relationships.

Online reviews provide additional information for travellers to mitigate the uncertainty about the quality of a hotel and about its fit to their needs and preferences on accommodations and destinations.

50,115 user-generated reviews on TripAdvisor,

shake up long-lasting reputations through reviews posted by unmonitored influential opinion makers

Internet can be a value-destroying mechanism for small businesses and can deter hotels’ capacity to defend profit margins

empower buyers

ncrease the degree of rivalry among firms that sell and distribute their products/services

bargaining power

First, online ratings can have a beneficial effect on the occupancy rate of rooms, which is especially important for larger hotels that bear a greater cost of idle capacity, especially in off-peak periods. Second, visibility on social media can allow hotels to apply a price premium thanks to greater economic value generated by market transparency, the reduction of the search costs for both parties involved in the transaction

brand image of hotels,

maller hotels with opportunities for market growth in segments in which they have a limited market presence

exploring the relationship between online visibility and the creation of economic value in terms of increase of sales and profitability for a panel of 240 Italian small and medium hotels

ive million registered users who visit the platform 30 million times per month on average

we consider only the profitability (the value appropriation achieved through online visibility) and not the increase in sales (the value generation achieved through online visibility) because hotels’ market positioning affects a hotel’s capability to appropriate the economic value brought by online visibility and influences hotels’ ability to negotiate the infomediation fees, which in turn impact hotels’ profitability.

social networking (i.e., the opportunity that users have to connect with people with similar travel interests, needs or experience) and knowledge sharing

travellers can more easily find persons who share similar travel preferences and needs. In a similar way, a user consulting travellers’ reviews can see if the reviewer is a member of his/her friends’ social networks on other platforms, such as Facebook.

beyond allowing hotels to improve their room occupancy rates, online visibility may allow hotels to apply price premiums.

respond strategically to online reviews

positive relationship between online visibility and sales

three different forms.

first is the rating assigned by users, who can express their evaluations on a quantitative scale.

rates given by users are distributed over the scale.

number of reviews that users give to hotels

we may expect that online visibility on social media – seen as a composite measure of the three above-mentioned elements – can positively impact hotels’ revenue growth

hotels’ market positioning between their online visibility and profitability.

Online visibility has a negative effect on the gross profit margin of a hotel.

Consequently, high star-rating hotels apply price premiums for their superior quality and attract less price sensitive customers, who have a higher willingness to pay for quality

we expect that less price sensitive customers are willing to pay more for hotels with higher customer ratings on infomediation platforms because they perceive these hotels to be more valuable

The relation between online visibility and sales profitability is stronger for hotels with high star-rating.

iche tourism appears to offer a more meaningful set of experiences, given the knowledge that tourists’ needs and wants are being met

“what makes a tourism destination truly competitive is its ability to increase tourism expenditure, to increasingly attract visitors while providing them with satisfying, memorable experiences, and to do so in a profitable way” (p. 2).

However, a number of studies have reported that online user-generated reviews are perceived as more credible than traditional word-of-mouth when they come from persons with similar attitudes and preferences

Hotels in niche destinations are thus better positioned to extract more economic value from online visibility.

Advantech’s FaceView app, developed for smart security and visitor analysis, provides fast, high-precision, scalable facial recognition and can extract data on visitors’ gender, age and emotions. The resulting data empowers businesses to better understand and serve customers such as VIP or loyalty program guests, as well as facilitate loss prevention and area security.

he integration empowers the app to perform real-time facial recognition and analysis of visitors’ gender, age and emotions for IoT applications in scenarios such as retail, hospitality, transportation and commercial building management, among others.

Extracting Data & Trends: Provides real-time access store performance and top styles, brands and SKUs for both draft and packaged goods. Users can track the latest trends within their market, region or nationally.

Automated Ordering: Managers can place orders based on their usage and trends.

Contactless Menus: Digital, contactless menus are generated automatically for a location’s draft, wine and packaged goods list. This keeps customers and staff safe while also eliminating print costs and lost sales due to outdated menus.