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Employee Theft at the POS: What Are You Missing? - 0 views

www.marchnetworks.com/...yee-theft-what-are-you-missing
shared by tredunbar on 19 Oct 20 - No Cached
  • According to the National Restaurant Association, the employee turnover rate in the restaurant sector was 72.9% in 2016, significantly higher than the average turnover rate for private sector workers of just over 46%
  • as much as 75% of all shrink in the restaurant sector is attributed to employee theft
  • many different kinds of employee theft – stealing food, abusing discounts, or giving extras to friends and family
  • ...12 more annotations...
  • these cases can be traced back to the point-of-sale (POS).
  • integrating your video surveillance with your POS data, and using the right kind of intelligent software application
  • the highest losses occur when employees steal small amounts over a long period of time
  • (29%) of internal theft cases in the U.S went undetected for almost five years
  • when it comes to employee theft, rapid detection is a business’s best defense against damaging losses
  • Manipulating voids and refunds
  • intelligent software solution with integrated video/POS data can alert you to suspicious transactions on the day they occur
  • Intelligent software can also be configured to look at the total number of voids and refunds each day, and each week, at each location
  • Sweet-hearting and discount abuse
  • Integrated video/POS data can alert you to this type of activity because it records every discount, including which employee was at the POS, and what type of discount they entered.
  • Food theft
  • intelligent video solution can help you more easily pinpoint inventory losses
  • tredunbar on 19 Oct 20
     
    This article addresses a very sensible accounting tool that can be used to eliminate theft of all types. Integrating video with POS systems is an effective way to see if discounts are being abused, if voids re unnecessarily being done and also to serve as a check and balance on food inventory levels.
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Meet the burger-flipping robots that may take over fast food kitchens - Los Angeles Times - 0 views

www.latimes.com/...fast-food-restaurant-robot-arm
shared by lethannelson268 on 25 Oct 20 - No Cached
  • The product of decades of research in robotics and machine learning, Flippy represents a synthesis of motors, sensors, chips and processing power that wasn’t possible until recently
  • Costing less to employ than a minimum-wage worker, Flippy is built to slip in right alongside humans on the fast-food line.
  • Off-the-shelf robot arms have plunged in price in recent years, from more than $100,000 in 2016, when Miso Robotics first launched, to less than $10,000 today, with cheaper models coming in the near future
  • ...5 more annotations...
  • Miso can offer Flippys to fast-food restaurant owners for an estimated $2,000 per month on a subscription basis, breaking down to about $3 per hour
  • A human doing the same job costs $4,000 to $10,000 or more a month, depending on a restaurant’s hours and the local minimum wage. And robots never call in sick
  • So far, early versions of Flippy have put in time on the line at Dodger Stadium and at locations of CaliBurger
  • Jordan believes Flippy is poised to become a regular part of fast-food kitchens across the country in the next year, especially in markets with higher labor and real estate costs like California
  • Miso has raised more than $13 million in investment and is currently trying to raise an additional $30 million to fund its push into fast-food kitchens from small investors on the equity crowdfunding platform SeedInvest
  • lethannelson268 on 25 Oct 20
     
    This article discusses how Miso Robotics, an innovative technological company, invented and developed robotic arms that flip burgers and make fries. This robot, Flippy, is one that is the first of its kind in the restaurant industry, and was invented to work alongside humans. However, with its reduced costs and its efficiency, it may replace humans in the kitchen in the near future, especially with the turnover rate so high in the restaurant industry. With the invention of Flippy and testing it out at LA Dodger Stadium as well as CaliBurger, a fast food company owned by Miso Robotics, Miso Robotics are utilizing the ahead of the curve approach since Flippy is the first of its kind.
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Artificial intelligence is reshaping the hospitality industry | Strongbytes - 0 views

strongbytes.ai/gence-is-reshaping-hospitality
shared by teresaricks on 08 Feb 21 - No Cached
  • With the help of AI, businesses operating in the hospitality industry can upgrade their services, processes and improve customer experiences.
  • AI systems, more specifically chatbots, have proved to be extremely effective when it comes to direct messaging and online chat services. Chatbots are able to understand and respond to simple questions or requests almost instantaneously. And they can do this 24 hours a day, seven days a week.
  • Apart from discussing with customers, AI-driven chatbots can help hotel guests with a wide range of tasks, including ordering meals or drinks, controlling room temperature and lighting, managing evening reservations, as well as taxi booking and itinerary planning.
  • ...6 more annotations...
  • Most accommodations collect a lot of information about current or potential guests and AI systems can sort through these large amounts of data and draw important conclusions that will help businesses adjust their services and strategies.
  • Machine learning based techniques such as natural language processing and sentiment analysis can help you extract key customer data, like certain positive or negative phrases from a voice chat, an instruction to an AI-powered assistant from your hotel or a discussion in the review section of your website. This information will allow you to customize your offer or rewards program for certain guests.
  • Introducing AI-based features into websites can reduce friction and provide customers personalized experiences, while also freeing up staff who can handle more complex tasks.
  • Regarding occupancy, an AI system can help businesses by providing relevant insights into the occupancy patterns of the area they're located in. In addition, it can dynamically adjust pricing rates from day to day.
  • Furthermore, AI can parse multiple sources of information and identify if there are any upcoming events that might influence your occupancy rate or might determine the price to go up.
  • airports are benefiting from AI-powered robots too. These robotic assistants can help passengers by carrying out a series of tasks including providing information in different languages, performing check-in activities, etc
  • teresaricks on 08 Feb 21
     
    This article discusses the various ways that AI is being integrated into the hospitality industry and the positive effects it has had in the industry.
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Beacon Technology Updates 2021 | Beaconstac - 0 views

blog.beaconstac.com/...beacon-technology-updates beacon technology hospitality
shared by zhuan007 on 10 Feb 21 - No Cached
  • The pandemic has sparked a surge in mobile apps’ usage, prompting users to go online to complete any kind of transaction
  • Google and Apple, two technology giants, announced a COVID-19 contact tracing framework that uses Bluetooth to help governments and health officials reduce the virus’s spread.
  • Contact tracing with the aid of beacons works only with a corresponding app to track and curb the spread of the virus. 
  • ...5 more annotations...
  • Beacons can help users identify any lost item as long as the device, and the missing item is well within the beacon range.
  • Several companies are rolling out wearable bracelets that help with social distancing and tracking the virus with the help of BLE beacon. 
  • As restaurants and pubs begin to gear up the safe reopening, technologies such as QR Codes and beacons are being implemented for secure ordering to curb the virus’s spread. 
  • Bluetooth beacons can pinpoint an item’s location and send updates about a piece of equipment that needs maintenance and even a routine check-up. 
  • Beacons can now be assigned multiple actions to a single beacon, allowing developers to edit the code by adding them to the beacon dashboard. 
  • zhuan007 on 10 Feb 21
     
    This article briefly sumarizes the uses of Beason technology which are potentially to be applied in 2021 under the pandemic. They includes tracking the spread of COVID-19, tracking social-distancing, tracking of missing items, remote ordering for restaurants and inventory management.
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Attendify Launches Virtual Event Platform to Boost Industry Resiliency | Corporate Even... - 0 views

www.corporateeventnews.com/...form-boost-industry-resiliency event
shared by obena010 on 26 Jul 20 - No Cached
  • Attendify’s goal for its new platform is to help make the industry resilient.
  • Through Attendify for Virtual Events, event organizers can build out a modern virtual experience that engages attendees much like a traditional event would, without requiring them to physically travel to the event’s location.
  • “You can’t recreate the in-person experience virtually, it just doesn’t work. That’s why we’re thrilled to launch our virtual events platform, providing an entirely unique virtual experience.”
  • ...4 more annotations...
  • Hybrid and virtual events must be immersive and every bit as valuable as in-person events, and allow attendees to network, learn and engage in a way that feels natural.
  • Intuitive interface
  • Ease of customization for event planners
  • Hybrid ready from the start
  • obena010 on 26 Jul 20
     
    A company developed a new software to be able to attend events from the comfort of your home.
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What Does It Take to Succeed in Event Management? - 0 views

www.thebalancesmb.com/t-is-events-management-1223642
shared by shannaton on 19 Feb 20 - No Cached
  • Many people think of event managers as wedding or concert planners, but the field of event management involves much more than that.
  • Guests may not notice the work of an event manager at a well-planned event, but they would notice the lack of planning at a chaotic one.
  • At its most basic, event management is the process of using business management and organizational skills to envision, plan and execute social and business events.
  • ...7 more annotations...
  • People who specialize in event management work with budgets, schedules, and vendors to create the best possible events for their clients.
  • When you work in event management, you'll be involved in planning, executing and evaluating corporate, association, nonprofit, government, and social events.
  • Event management requires strong organizational, budgeting and creative skills.
  • The job market for event managers is growing, with some estimates that the need for event managers will increase by one-third in the next decade
  • A successful event manager is a true people person and has excellent organizational skills, interpersonal skills, and multitasking skills
  • A planner's main responsibilities involve keeping track of time during your events, ensuring proper set up as established by the client, managing the wait staff, catering liaison, and other venue-related tasks that are pivotal to the success of the event.
  • Event managers, on the other hand, are there with you every step of the way. Managers orchestrate all the event details, handle vendors, create and manage budgets and timelines, assist with contract negotiations, and manage the venue selection process.
  • dsada005 on 19 Feb 20
     
    It is clear that a ton of work goes into planning a successful and smooth event. Many companies use event planners to coordinate an important meeting or event. This involves setting a budget, choosing a location and vendors, obtaining necessary permits or insurance, coordinate with speakers, and are onsite at all times to ensure the meeting or event runs as planned. The job market for event managers is growing and the need for event managers can increase by one-third in the next decade. In order to be a great event planner, you should be a people person, organization skills, interpersonal skills, and multitasking skills.
  • shannaton on 26 Jul 20
     
    In order to succeed in event management, one needs to develop crisis management strategies in order to anticipate where problems might arise and plan for them. In the industry there is no right or wrong except to make the client happy, doing the work and getting it right is what matters most.
31More

The Advantages of Hotels Using a Global Distribution System (GDS) - 1 views

www.hotelnewsresource.com/article109677.html distribution system
shared by obena010 on 26 May 20 - No Cached
  • Global distribution systems (GDS) have been a mainstay in the travel industry since travel agents began using the systems in the 1970s.
  • The main purpose of a global distribution system is to help travel agents search for hotel accommodations that fit a set of criteria.
  • They create a common entry point for multiple travel agencies and travel agents to access accurate information about travel reservation availability and prices.
  • ...25 more annotations...
  • 1) Reach Market Segments Globally
  • 2) More Revenue
  • 3) Growth Opportunities
  • 4) Instant Updates
  • 5) Grow The Lucrative Corporate Segment
  • This little piece of technology saves time and will lead to greater exposure for your property
  • A lot of travel agents who specialise in corporate travel use a GDS to get their clients booked quickly and efficiently.
  • The GDS can help hotel managers uncover new market segments to promote their products. In many cases, hotel operators discover through the GDS that there are traveler market segments interested in the products that they couldn’t previously reach. Leverage this channel’s distribution reach to be seen in a travel ecosystem that can get you lucrative corporate & group bookings. GDS Hotel bookings often result in multiple nights stays.
  • GDS is an important mix into larger properties’ distribution channels. Improve your visibility to the one of the most profitable guest segment – the business client – and see your revenue grow.
  • sing a GDS? Glad you asked! Here are some ways that it makes a hoteliers’ job more effective and efficient.
  • A lot of travel agents who specialise in corporate travel use a GDS to get their clients booked quickly and efficiently.
  • A lot of travel agents who specialise in corporate travel use a GDS to get their clients booked quickly and efficiently.
  • A lot of travel agents who specialise in corporate travel use a GDS to get their clients booked quickly and efficiently.
  • Global distribution systems (GDS) have been a mainstay in the travel industry since travel agents began using the systems in the 1970s.
  • A lot of travel agents who specialise in corporate travel use a GDS to get their clients booked quickly and efficiently.
  • A lot of travel agents who specialise in corporate travel use a GDS to get their clients booked quickly and efficiently.
  • Global distribution systems (GDS) have been a mainstay in the travel industry since travel agents began using the systems in the 1970s.
  • Global distribution systems (GDS) have been a mainstay in the travel industry since travel agents began using the systems in the 1970s.
  • It is a business-to-business system used by companies to stay on top of real-time data about the availability of travel arrangements, such as hotel rooms, to sell them to customers planning to travel
  • sing a GDS? Glad you asked! Here are some ways that it makes a hoteliers’ job more effective and efficient.
  • A lot of travel agents who specialise in corporate travel use a GDS to get their clients booked quickly and efficiently.
  • Hotels generate more revenue through a GDS because it places the hotel’s information, availability and rates in prominent locations where it is easy for travel agents to find.
  • Agent increase in use of GDS systems over the past 2 years: USA- 30%, Latin America- 49% , Europe & Middle East-47%, APAC-64%.
  • Through the GDS, the agents have access to live rates and availability, and they can easily book rooms for their clients.
  • This little piece of technology saves time and will lead to greater exposure for your property
  • bdegirolmo on 26 May 20
     
    GDS has been around since the 1970s and is extremely beneficial for the hotel industry. It creates a common entry point for several OTA's and travel agents so that they can obtain accurate information about the hotels. 5 Benefits to GDS in hotels: Reach market segments globally, more revenue, growth, instant updates and growing the corporate segment. All these benefits of using GDS can result in greater exposure for the property.
  • jeanique13 on 29 May 20
     
    With the growing of the travel industry the GDS is a great tool that many travel agents use to narrow the search of what exact details they are searching for. GDS is an efficient way for agents to promote their product and services. This tool helps with the aspect in business such as revenue generated, growth opportunities, and give instant updates on rates so there is no secret.
  • obena010 on 07 Jun 20
     
    Five benefits of using a GDS's. Talks about reaching a global market, improving revenue growth opportunities and the ability to have live updates for prices.
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7 Top Fantastic Hotel Point of Sale Systems - 1 views

blog.capterra.com/l-point-of-sale-system-options technology Tech software business
shared by patrick021 on 12 Oct 17 - No Cached
jackyreis liked it
  • options
  • Below, I’ve outlined the pros, cons, and costs of seven fantastic hotel POS options.
  • A point of sale system is the point where a customer transaction occurs. The grocery store checkout counter, for example, is a point of sale.
  • ...2 more annotations...
  • a POS system can link a hotel property management system with the restaurant or spa, so all transactions and data are in a centralized location.
  • This POS system is a stand-alone option for those who don’t need a full property management system to go along with it.
  • Rachel Rodriguez on 12 Oct 17
     
    This article basically disclose the advantages and disadvantages of the top 7 POS systems, which is very useful for the professional of the industry. It is great reference for the professional on the industry to make a better decision when choosing which POS to adopt. I found very important to shop around and read articles like this to better find what suits your company and its needs. Not all POS systems are deign the same way or can accommodated any company size.
  • anonymous on 08 Oct 19
     
    This is a list of some new and great POS systems designed for hotels on the market right now. It gives a great unbiased opinion on the pros and cons and costs of each.
  • patrick021 on 19 Jun 20
     
    The Point of Sale system is an essential for all businesses. The development of this system have grew through the years of technology development. This system is the major link to all sales associated with the business. With the growing demand for businesses the point of sale systems have followed suit with its development encouraging many companies to develop a system useful to many establishments. Although developing these systems can be a pro to businesses there are a few slight cons that each brand has associated with it.
9More

Five essential tips for developing a strong mobile hotel website | PhocusWire - 0 views

www.phocuswire.com/-a-strong-mobile-hotel-website essential mobile hotel website software technology
shared by atutt002 on 22 Jun 20 - No Cached
  • mobile usage in trave
  • mobile users are much more task-oriented than desktop users
  • most websites that are optimized for 1024×768 should work well on tablets.
  • ...5 more annotations...
  • to verify whether you need different content for your mobile website.
  • A whopping 1.5% of users actually check out the hotel’s location and get directions via Google Maps.
  • your hotel mobile website should display the phone number prominently and enable direct click-to-call.
  • Click-through-rates (CTRs) for pages that are formatted for mobile are 75% higher than pages that are not mobile-optimized
  • an average of 1% of all mobile visitors actually book a hotel reservation using a multi-touch booking engin
  • atutt002 on 22 Jun 20
     
    This article highlights the user side of mobile apps for hotel reservations. Especially at the end, the author highlights the need for a booking engine easily accessible from the mobile app or website. This can be relevant for prioritizing a mobile PMS software rather than the traditional PMS, which may be more compatible with mobile use and implementation
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3 Best Free and Open Source Event Management Software - 1 views

blog.capterra.com/free-event-management-software free event management technology hospitality
shared by anaslip on 26 Jul 20 - No Cached
  • 3 Best Free and Open Source Event Management Software
  • the software had to offer at least the following functionalities: Enable organizers to create an event page or website with details such as location and times. Allow attendees to register for events and/or buy tickets/passes.
  • Other important event management features include attendee management, barcode/QR scanning, email marketing, and mobile apps. However, these features were not requirements for inclusion in this list.
  • ...10 more annotations...
  • Allevents.in is an event discovery and online ticketing platform that doubles as an event management tool. The platform helps you tap into an existing base of event-goers online and reach audiences more quickly than setting up a web page from scratch would.
  • Event setup is quick and easy. Integration with various social networks makes it easier to promote and market events. Ability to create discount codes is a much-needed functionality. The user interface could be simplified further to make it easier to navigate.
  • Eventleaf is a tool that allows you to create and promote event pages, as well as register attendees and sell tickets. The free version of the tool allows you to register up to 100 attendees per year, regardless of the number of events. It also allows you to build event websites and set up marketing campaigns for events.
  • It has a short learning curve, and it’s easy to navigate. There is a high level of customization in the design and registration requirements when creating an event page. It needs an auto-save functionality on the event creation page. It lacks the ability to adjust the audience when sending out email campaigns or surveys.
  • Odoo Events is open source software that offers features for all stages of the event planning process. You can use it to design and set up events pages, organize and schedule events on an event calendar, and manage attendee registrations. You can also use it to promote events via email marketing; integrate with social media, SEO tools, and Google Analytics; and do online and offline ticket sales.
  • Customizability of the interface. The tool is flexible enough to cater to the diverse needs of different users. Self-service means users have to fix any glitches or errors by themselves. Getting direct support from the vendor or affiliates is possible but can be pricey.
  • To help you evaluate event management solutions, here are some important points to keep in mind:
  • Size of events you plan to host:
  • Marketing and promotions needs:
  • Deployment options:
  • anaslip on 26 Jul 20
     
    This article shows us top 3 free even management softwares. Before choosing your software, keep these 3 things in mind: size of the event, marketing and promotion needs and deployment options.
20More

Top 9 Technology Trends in Event Management Right Now - Meetingbox - 2 views

www.meetingbox.com/...9-tech-trends-event-management
shared by corrie242 on 10 Oct 19 - No Cached
  • Studies reveal that technology adoption in event management is capable of increasing attendance by 20% and productivity by 27% and decreasing costs to at most 30%!
  • Speed, utility and engagement are the three main pillars
  • 5G
  • ...16 more annotations...
  • With the increasing complexity of experiences, the necessity to map out these experiences increases as well. With tools like drag and drop diagramming, 3D walkthroughs and seating software, planners and venues can map out experiences in detail.
  • Event diagramming
  • With increasing implementation and relevance for augmented reality and virtual experiences, this technology will be the threshold for the biggest paradigm shift yet in event technology and automation.
  • A similar tool to the already existing Radio frequency ID (RFID), Beacon technology discreetly tracks attendee behavior and preferences, which can be used as an engagement tool to create personalized experiences for attendees and provides event insights for event planners. Wondering how it works: Beacon devices equipped with Bluetooth low-energy signals can broadcast data to any mobile phone that supports Bluetooth connectivity.
  • you can create an augmented reality experience by turning existing walls and structures into 3D interactive displays. This tool allows event planners to incorporate transformational design elements into any space they seem fit. Projection mapping proves to be a cost-efficient and effective way to create optical illusions in nearly every location.
  • Beacon technology
  • Projection mapping
  • Virtual and Augmented Reality
  • Facial recognition
  • benefit for planners from a security perspective.
  • reports of security breaches at major events
  • They could be used for gathering real-time data that can help event planners enhance the experience and security of their attendees.
  • Event automation tools
  • provide all the information concerning an event such as schedule, speakers, registration, networking, and support. There are also apps integrated with chatbots that offer a higher level of support to the organizational team.
  • Data Security
  • Cybersecurity data breach is a scaring reality nowadays. And therefore, the question “Is the event organizer doing enough to protect the data collected from guests?” is more important than ever. Planners should take this issue seriously.
  • corrie242 on 10 Oct 19
     
    This article outlines the current technology trends in event management. It also entails what strategies event planners are using to market mega-events, to attract attendees and to get real-time feedback about the event.
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7 Most-Popular Hotel Management Software for Small Hotels - 3 views

blog.capterra.com/ions-for-small-hotels-compared small hotels hotel management software Tech solution
shared by jfuen093 on 13 Jan 18 - No Cached
  • For hotels, finding the right software fit is especially important, because without a suitable software solution, you’re wasting time and money—big things that take you away from your customers and keep you from providing a stellar guest experience. For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • 11 most popular hotel management software
  • Easy-to-use interface Customizable availability calendar Personalized guest, company, and travel agent profiles that can be exported into marketing campaigns Data encryption on secure servers, and the ability to restrict user privileges
  • ...8 more annotations...
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • you’re wasting time and money
  • you’re wasting time and money—
  • you’re wasting time and money
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run t
  • Cloudbeds serves as an all-in-one hotel management system that can also connect your property to hundreds of channels (such as Booking.com and Orbitz) with real-time, two-way integration
  • Rate management to maximize revenue through seasonal rates Mobile application to receive reports on smartphone/tablet Event management Self-service check-in kiosk
  • amberarias on 13 Jan 18
     
    Capterra is a webiste that offers the proper research for businesses to look for a software that works best for them. The article discusses the most popular software solutions that works best for small hotels. The list of the software's discussed already included what reviewers loved, their advice for improvement, and cost. This is a great article for small hotels to look at because it is an easier way for them to select a software that suits them best.
  • ...4 more comments...
  • sliu043 on 16 Jan 18
     
    For any hotel, it's important to find the right operating software. Especially for small hotels, choosing a well-designed software is able to save more money and time. In this article, the author has introduced 11 most popular hotel management software specially for small hotels, including Cloudbeds, eZee Frontdesk, Frontdesk Anywhere, Hotelogix PMS, Maestro PMS, MSI CloudPM, OPERA Property Management System(PMS), RDPWin, Rezlynx PMS, roomMaster, SkyTouch Hotel OS.
  • berkley7 on 13 Jun 18
     
    The following article reviews the 11 most popular PMS systems that are used within the lodging industry. The importance of choosing the right system for your property is vital and should be taken seriously when comparing the different features offered, etc. I found the article to be very helpful in the fact that it goes into detail analyzing the different systems and highlighting what each have to offer. Depending on the size of your property, facilities, and even location are just a few factors that truly depict which system is best for you. Comparing cloud based systems to dashboards is also something to consider and can drastically change the overall functions of your property based from the system that is used.
  • zxu009 on 23 Apr 19
     
    This article is about the new software technology ad uts benefits in the hospitality industry
  • natyangel on 10 Oct 19
     
    This article discusses the 7 different PMS systems that would benefit each hotel style in the hospitality industry. It's important for hotels to find the right PMS system so they do not waste time and money. Cloudbeds serves as an all-in-one PMS system, it connects your property to hundreds of channels with two-way integration. It allows guests to make direct reservations through their desktop or mobile device. eZee Frontdesk serves to help with rate management to maximize revenue, mobile access to reports, event management, and self-service check-in. This PMS system is mainly used at boutique hotels, hostels/lodges, resorts, and small hotels in 140 countries. Frontdesk Anywhere serves to create personalized guest, company, and travel agent profiles that can be exported for marketing campaigns, data encryption on secure servers, and the ability to restrict user privileges. Hotelogix PMS serves as a multi-device booking engine for third-party integrations with OTAs. This system is mainly used by small to midsize hotels and is used by more than 10,000 properties worldwide. Maestro PMS serves its purpose by helping small properties. Maestro is designed for the cloud, and brings 20 different modules under one umbrella, including reservations, front desk, sales, space and club management, and dining POS. Maestro aims to simplify things, enabling hotel managers to run everything from one dashboard. MSI CloudPM serves to keep costs down by bypassing the purchase of additional hardware. It provides an Automatic backup and optional on-site backup. Lastly, OPERA PMS system serves to help big corporations, as well as independent hotels with profile management, housekeeping management, accommodation management, and much more. These PMS systems all are beneficial to understand them to learn what PMS system fits best for your business instead of going into the hospitality industry blind.
  • leonfai on 26 Jul 20
     
    These are the most popular software that are used by small hotels specifically
  • jfuen093 on 25 Aug 20
     
    Smaller hotels run with tighter profit margins. This article discusses the 7 top softwares that are available to a small hotel that have many features i.e. front desk, bookings, food and beverage - all in one software application.
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Cruise Ship Apps are Dramatically Improving the Cruise Line Experience - Here's How - T... - 0 views

www.thestreet.com/...-experience-heres-how-13338834 technology hospitality travel Tech
shared by Kevin Sepulveda on 21 May 20 - No Cached
  • "Beyond supporting travel needs, these apps are providing convenience. In the old days, when you wanted to make a restaurant reservation or if you lost your bill, you had to go someone's desk and stand in line and wait. Now you can just do these things from your phone.
  • some of the new apps provide interactive ship maps, locations of the various activities onboard, menus for the day's meals, onboard spending calculators and even language and currency conversion assistance geared toward the various exotic ports a ship may be pulling into.
  • Some of the other functions that come with the cruise line designed apps include being able to track your luggage from when you first board the ship until your suitcase arrives at your room, and booking restaurant reservations.
  • ...2 more annotations...
  • Mast says one the best apps out there right now is Royal Caribbean's Royal iQ app, which allows users to make dinner plans in advance, book shore excursions, reserve evening entertainment, manage dining reservations, schedule times for onboard activities, and modify reservations.
  • All of this is really just the beginning, when it comes to onboard cruise ship apps. According to Mast, Spencer-Brown and others, the technology and its potential is still in its infancy. The next few years will continue to bring more innovation and convenience. But already the apps have made a significant change in the quality of a cruise experience for many travelers in the increasingly complex and dizzying world of cruise ships.
  • Kevin Sepulveda on 21 May 20
     
    Cruise ships are creating software applications to enhance the guest experience. Long lines and long lines are a thing of the past with new software which bring excitement to the guest without running the adventure. With significant companies hopping on the software/guest experience, it's easier than ever to stay connected and get the most out of a cruise vacation.
7More

Restaurant Menu Software 'eMenu' Ready to Wave Goodbye to Traditional Paper Menus | Res... - 0 views

www.restaurantnews.com/bye-to-traditional-paper-menus restaurant menu software
shared by obena010 on 28 Jun 20 - No Cached
  • which is the modernized restaurant menu software that incorporates advanced features to offer a great dining experience. No more delays in ordering with the latest interactive restaurant menu technology.
  • “Restaurants using the eMenu system have experienced an increase in customer satisfaction and loyalty, customer spending, and restaurant revenue by at least 10%”, according to the latest studies.
  • “The eMenu system is a simple, easy to use, modern digital touch screen computer or iPad with the restaurant’s menu on it. This wireless restaurant ordering system
  • ...3 more annotations...
  • It is a fully customizable interactive menu with actual photos of the dishes displayed on a networked LCD screen located on each table or bar to offer customers a full range of ordering and interactive entertainment services.
  • With this modernized restaurant menu system, a customers waiting time will be minimized and waiter efficiency will increase.
  • which has proven to increase the revenue by at least 10%.
  • obena010 on 28 Jun 20
     
    Shows the advantages of using an eMenu.
14More

How to Plan an Event: A Simple 8-Step Guide - 0 views

blog.capterra.com/-plan-an-event-a-10-step-guide
shared by jenelleforbes on 29 Jun 20 - No Cached
  • Planning an event is a massive undertaking. Before you get too far into it, think about why you want to host it
  • ou don’t want to pick a
  • date where there are a lot of other conferences in your target industry for a few reasons:
  • ...10 more annotations...
  • There’s a lot of software out there. Some of it will be helpful for your event, and some of it might help with future events.
  • Once the general location is set, it’s time to pick the specific venue.
  • figure out how you’re paying for all the fun stuff
  • If you’re investing in multiple tools, make sure they all integrate with each other before spending your money.
  • Depending on the venue you choose, they might offer specials or have their own in-house caterers and A/V offerings. If you can’t bring in outside vendors, you should check to see if they offer any particular deals you can take advantage of
  • If you’re allowed to bring in third-party/outside vendors, shop around to make sure you’re getting the best deal.
  • What is it that’s going to get people to attend your event?
  • You need to develop a singular vision for your event theme and build your marketing campaign around that.
  • At the event, lay the groundwork for a future relationship by offering lots of free swag with your company’s information on it (e.g., pens, magnets, binders, totes, etc.).
  • Now start to think about your own goals. What’s the best way for you to achieve them? Welcome to step one. You can do this.
  • jenelleforbes on 29 Jun 20
     
    The author of the article breaks down event planning in 8 steps. He states that you should know why you are having this event and when. You should also know how much money you have to spend for the event then knowing where your event will be. Event planning is big undertaking so you want to make sure that you have the correct software weather it be for ticket and payments or signs or live streaming etc.You should do your research for vendors if you can bring outside ones in, if not see if the venues vendors have deals that you can utilize. You need to know why people are coming to your event and what it will take to motive those people to come and how to get them to come again.
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Hotel Accounting Software: Why Do Hotels Need Specialized Vendors Like M3? - 0 views

hoteltechreport.com/...hotel-accounting-software-m3 technology hospitality hotel software accounting
shared by hankunli on 11 Feb 20 - No Cached
  • Accounting as a hotelier is a time and resource intensive process. Finding the right hotel accounting software can make or break your business – and potentially lead to efficiencies and cost-saving that can vault you ahead of your competitors.
  • Built by hoteliers, exclusively for hoteliers, the platform allows franchisees access to their financial and operating information in real-time with user-friendly reports
  • Accounting and business intelligence were burdensome processes that were preventing the brand from reaching their growth goals. Rather than continuing to focus on the older, expensive computer infrastructure, the company was interested in taking a proactive approach to manage assets and generate returns for owners
  • ...9 more annotations...
  • Working to handle the needs of 24 properties, Coakley & Williams Hotel Management Company's two-person IT department found it was spending much of its time responding to simple requests for information
  • Additionally, by utilizing the Benchmarking tool in Operations Management when considering new properties, HP was able to view a quick snapshot of where the potential hotel compares with like brands in the system
  • After adopting a streamlined staffing model, HP Hotels needed to manage the bulk of their accounting above property, which would eliminate the need for full-service accounting staff at the hotel level
  • The solution directly addressed C&W’s needs by allowing each of its managed hotels to access its financial information directly and providing the ability to look at the day-to-day performance of each hote
  • Prior to the adoption of the M3 platform, the IT department, was spending up to 50 to 60 percent of their time serving as backups for information requests. Now, C&W’s IT staff says it spends less than 5% of its time on hotel-related issues, allowing the department to offer its services to other clients as a way to generate revenue for the company
  • Functionality: Allows each hotel to access its financial information directly and provides the ability to look at the day-to-day performance of each hotel. Business impact: The access to real time and individual hotel-specific information led to a 55% reduction in resources spent by IT on property-specific requests. This allowed IT to offer additional services to clients and generate additional revenue for the compan
  • On August 29, 2005, everything changed. Hurricane Katrina tore through the Mississippi Gulf Coast, destroying much of the Biloxi office of Encore Hospitality as well as flooding their IT room. Deploying their disaster-recovery plan, the team righted ship and ultimately moved to Dallas, TX, deciding on a location that was less at-risk for natural disaste
  • By implementing M3’s products and solutions, Encore was able to downsize its IT department to just two team members, and the offshore accounting team has been reduced to a few associates who input hotel accounting data remotely into Accounting Core
  • It’s evident that M3’s platform allows for resource efficiency as well as real time business intelligence and analytics, and the outcomes above speak to that fact. Adopting the M3 platform allowed for each company to streamline their headcount and accounting process, compare properties in real time, and secure their data in the event of a natural disaster. In the ultra-competitive landscape of hotel management, M3 has provided a leg up to HP Hotels, Coakley & Williams, and Encore and helps to ensure each company will stay ahead of the pack for years to come
  • ggara004 on 11 Feb 20
     
    This article references the specifics of the M3 platform, which is a more efficient accounting software for hoteliers. After several test runs, M3 has proven to help several properties streamline their accounting process, track data in real time and cut costs where possible.
  • hankunli on 02 Jul 20
     
    M3 is a useful hotel accounting software that can be used on mobile devices, according to the illustrations. As mentioned in this article, accounting software can do things that generic providers can't, like delivering actionable business intelligence. For M3, it also gains the property managers more benchmarking insight and turned a management company's IT department into a profit center that offers service. Furthermore, by replacing the IT department with two employees and a cloud-based accounting system, it saved a large sum for a management company.
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The Advantages of Hotels Using a Global Distribution System (GDS) - 0 views

revenue-hub.com/global-distribution-system-gds
shared by abroo041 on 29 May 20 - No Cached
    • abroo041
      abroo041 on 29 May 20
       
      This article discusses the advantages of GDS in the hospitality industry. It allows companies to update their data in real-time and allows travel agents and online travel agents to share this information with their customers. GDS's are beneficial to companies because they can reach new markets, and increase revenue. They are beneficial to travel agents because they provide instant updates, growth in their businesses, and a heightened ability to reach and serve the corporate market.
  • it places the hotel’s information, availability and rates in prominent locations where it is easy for travel agents to find. It helps hotels maximise their bookings during any given time period while also reaching powerful travel markets that are willing to spend money in order to book the best room available.
  • It is a business-to-business system used by companies to stay on top of real-time data about the availability of travel arrangements, such as hotel rooms, to sell them to customers planning to travel.
  • ...7 more annotations...
  • help hotel managers uncover new market segments to promote their products.
  • GDS Hotel bookings often result in multiple nights stays.
  • The main purpose of a global distribution system is to help travel agents search for hotel accommodations that fit a set of criteria.
  • Agent increase in use of GDS systems over the past 2 years:USA- 30%, Latin America- 49% , Europe & Middle East-47%, APAC-64%.
  • agents have access to live rates and availability
  • The number of bookings generated through a GDS generally outpaces that of direct bookings.
  • GDS is an important mix into larger properties’ distribution channels.
13More

The Albion Hotel Miami Beach Leaves PBX Behind for Cloud-Based Virtual Communications, ... - 1 views

hospitalitytech.com/munications-business-analytics
shared by ghoafat on 25 May 20 - No Cached
  • Despite the wide variety of excellent features and services the hotel was able to offer guests on property, The Albion Hotel Miami Beach suspected it was losing some telephone reservation business due to the poor quality of its phone service.
  • Staff members at The Albion Hotel Miami Beach worked daily with a 15-year-old analog PBX that was both inflexible and expensive to support.
  • In a fortunate turn of events, Ray Pasquale, CEO of Unified Office, became a regular guest at the hotel.
  • ...8 more annotations...
  • e never thought that a business communications system could help improve our overall operations, but this one did,”
  • The hotel implemented Unified Office’s Total Connect Now℠ (TCN℠), a managed business communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools into a seamless, high quality, and reliable communications service.
  • The service also provides hotel staff with real-time performance analytics and the latest in work-flow choreography as well as automated notifications for reservations and scheduling.
  • This flexibility means a human is always available to speak with new and returning customers. Hotel staff can also easily manage and configure every aspect of the service remotely via Unified Office’s TCN℠ Operational Management Suite™ (TCNOMS™) web-enabled portal from any device.
  • change the messages played to customers while they are on hold, and they can change their own voicemail and text messages themselves whenever they want.
  • nified Office’s call choreography feature will send incoming calls from customers to a pre-defined group of people in a certain dept
  • If the first person who receives the call is unavailable, others will be able to answer the call wherever they are, on any device, even if they are out of the office.
  • Unified Office’s HQRP™ platform solves the quality and reliability problems inherent with cloud-based VoIP/UC offerings. HQRP™eliminates the need for costly dedicated phone circuits such as T1 access lines, MPLS tunnels and other expensive legacy techniques that are typically used to try to create quality and reliability.
  • ghoafat on 25 May 20
     
    This article is about The Albion Hotel in Miami Beach. It talks about how they were losing business due to their outdated PBX (Private Branch Exchange) phone system. It was not reliable. They switched to a cloud based system called TCN (Total Connect Now). They are now, not only saving money, but they are able to work from anywhere at any time. This shows the benefits of cloud computing!
  • keoctave on 29 May 20
     
    In the hotel world, as technology is ever evolving and change it is most times necessary to keep up with change. This hotel was at least 20 years old in the business what worked back then to five years ago even one year ago may not work today. Granted not all hotels need to be tech savvy but if that's the majority of their clientele due to their location they may want to keep up to date to ensure that they are meeting their customers needs.
21More

The Hospitality Industry Is Getting a High-Tech Makeover | BizTech Magazine - 2 views

biztechmagazine.com/...try-getting-high-tech-makeover
shared by faith_snow on 27 Aug 18 - No Cached
  • Millennials are destined to reshape the hospitality industry over the next decade
  • they want to serve the customer, rather than first starting with technology
  • understanding how
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  • in constant touch with guests, building loyalty and sales.
  • Predictive analytics
  • Data,
    • ansonj55
      ansonj55 on 27 Aug 18
       
      How important and useful data can be
  • the possibilities are endless
    • ansonj55
      ansonj55 on 27 Aug 18
       
      This article was written two years ago and describes how the hotel industry is getting a technological makeover. It argues that this has been shaped by Millennials in order to secure customer loyalty and business by providing quality, value, promptness, responsiveness, and flexibility through technology. It continues to mention five technologies that customers seek: service automation, digital signage, personalized concierge, technology as a luxury, and mobile device support. An example is a mobile app that can gather data from the user to ensure that their preferences are met or to simply allow the guest to chat with an associate. The data gathered from user profiles can be used for strategic planning or quick decisions as a global corporation or a local hotel. Regardless of when or how any data will be used, the demand from guests to be constantly connected from pre-planning stages and beyond is evident. It poses interesting questions as to how technology will continue to develop in the next two years.
  • Building and maintaining strong customer relationships is crucial for long-term success in the hospitality industry.
  • Building and maintaining strong customer relationships is crucial for long-term success in the hospitality industry.
    • faith_snow
      faith_snow on 21 May 20
       
      New goals of the industry
  • a 'wow' experience in every step of their journey."
  • Today, technology is enabling the industry to offer guests an immersive, personalized experience like never before, from wayfinding and push notifications based on their location and personal preferences to simplified check-in/checkout and a more 'homelike' experience while they're traveling,
  • "Mobile apps, combined with loyalty rewards programs, now allow hospitality providers to create a persona-based experience,"
    • faith_snow
      faith_snow on 21 May 20
       
      All guests want things that make them feel important like they are being heard
  • "This speeds check-ins, increasing customer satisfaction, and encourages return visits," Kramer says.
  • meet guests’ preferences, improve efficiency and increase revenue.
  • If a door lock sensor, for example, detects that a guest has left his or her room for more than a specified number minutes, energy consumption can be automatically reduced, cutting costs and reducing energy consumption.
  • predictive analytics can be used for long-term planning or to make rapid, on-the-spot, revenue-enhancing decisions
  • "Predictive, proactive and actionable data opens the door to new travel experiences, from offering a personal booking experience to a seamless and personalized check-in, to a room specially configured to a guest's preferences, to ensuring that guests never get lost while they are on-site
22More

Pros and Cons of Using a POS System [Main Benefits] - 1 views

ehopper.com/...-pos-system-for-small-business
shared by jackyreis on 28 Jun 20 - No Cached
  • One of the most basic needs of any business is the ability to accurately track sales and other vital transactions.
  • POS (Point Of Sale) systems provide automatic record keeping solutions along with many other advantages that can help small businesses succeed in a competitive economy.
  • A POS system typically consists of software installed on a cash register terminal that communicates with another standard computer that stores transaction data and other vital information that is vital to maintaining a business’s bottom line.
  • ...17 more annotations...
  • The POS market is very strong and increasingly profitable with an estimated market value of nearly $15 trillion, up from less than $10 trillion only two years ago
  • Advantages of POS System
  • A POS system allows a business to effectively track sales, analyze profits/expenses in detail, maintain inventory, analyze sale trends, as well as allow you to manage employees and other store operations.
  • POS Software
  • Item Information
  • Costs/Expenses
  • Payment Methods
  • Stock/Inventory
  • Purchase/Transaction Records
  • Employee Time Clocking
  • Tax/Discount Calculation
  • POS management software can assist a store manager by constantly collecting analytic data to produce detailed spreadsheet reports, eliminating the need for manually inputting formulas and data into a spreadsheet program.
  • This helps business owners and managers to determine the best way to maximize sales, determine what inventory restocked, easily and accurately do taxes, and other vital operations.
  • Web-based POS systems often feature very focused and on-demand customer support than traditional POS software, with more frequent updates and an easier method of delivering them.
  • Another one of the benefits of POS systems is that POS software is accessible on a number of different platforms. Instead of limiting your transactions and operations to a terminal that is in the store, you can also utilize the POS concurrently with a remote cash register in another location, a computer, a tablet or even a smartphone can all access and work with the software.
  • Furthermore, a multi-use tablet with a removable external card-reader is an ideal substitute for an expensive card reader unit from a POS developer, which will only serve one basic purpose.
  • Studies show that Web-based small business POS is becoming more popular, as the increased efficiency and availability of mobile devices make the need for mobile access more crucial, and allow personal devices like smartphones and tablets to double as financial hardware.
  • jackyreis on 28 Jun 20
     
    This article explains all the advantages of having a POS system, especially for a small business. It emphasizes the different benefits from constant software updates, and the ability for the hardware to be transposed into different electronics for easy access wherever you go! It also highlights the increase in market value within the last few years, and the continued growth it'll attract.
  • keoctave on 29 Jun 20
     
    Item Information Costs/Expenses Payment Methods Stock/Inventory Purchase/Transaction Records Employee Time Clocking Tax/Discount Calculation Are the main functions that this article highlight about having the POS system. This system would have all the information in one centralized area that may be accessed by many coworkers. This keeps track of the inventory, transactions and much more. There may be times where manual labor would still be the primary go to but this system will make things easier.
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