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Southwest Will Put Content on GDSs: Business Travel News - 0 views

www.businesstravelnews.com/...hwest-Will-Put-Content-on-GDSs Southwest GDS travel business content Travelport Amadeus
shared by cwilliamsiona on 24 Jan 20 - No Cached
  • Southwest Airlines at long last will provide content and full booking capabilities in global distribution systems via agreements with Travelport and Amadeus
  • Southwest president Tom Nealon said the GDSs are the "third leg of the stool" in Southwest's distribution strategy for business travel, the other two being direct channels and the Swabiz booking tool.
  • Southwest has rolled all those approaches and its recently revamped sales team into a newly named Southwest Business umbrella
  • ...4 more annotations...
  • "We have a great business product, but we've been harder to do business with in terms of how you book, transact and settle," Nealon said
  • "The shift away from our [Basic Booking Request] and the basic approach to an industry-standard GDS is important.
  • Southwest projects that the GDS presence will bring between $10 million and $20 million in additional revenue during the second half of 2020
  • "We're going to compete hard and compete to win
  • cwilliamsiona on 24 Jan 20
     
    In sum, this article discusses the long awaited partnership with Southwest airlines and global distribution channels Amadeus and Travelport. In the past, there have been many debates regarding the topic of "full content" between airlines and travel intermediaries. However, according to Southwest, this agreement will bring "the highest level of participation." As Southwest continues to revamp and improve the way it competes in the global market arena, Tom Nealon, President of Southwest has stated that, "GDSs are the third leg of the stool in Southwest's distribution strategy for business travel. With its great business product, Southwest is hoping to improve the way consumers book, transact and settle by using global distribution systems. With a conservative outlook, Southwest is hoping that the newly formed partnership with Amadeus and Travelport will generate between $10-$20 million in additional revenue in the second half of 2020.
  • Luis Valdivia on 25 Jan 20
     
    The article demonstrates the benefits of implementing GDS in the hospitality industry. According to the article, installing GDS will enable Southwest Airlines to improve its level of participation by allowing buyers to not only book but also to "change, change, cancel, and modify reservations" via the system. Besides, the implementation of GDS will lead to increase revenue for the company.
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360 Link - 1 views

el2ne5ae7f.search.serialssolutions.com/?ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Identifying+and+overcoming+barriers+to+deployment+of+information+technology+projects+in+hotels&rft.jtitle=Journal+of+Organizational+Change+Management&rft.au=Fevzi+Okumus&rft.au=Anil+Bilgihan&rft.au=Ahmet+Bulent+Ozturk&rft.au=Xinyuan+%28Roy%29+Zhao&rft.date=2017-07-01&rft.pub=Emerald+ technology hospitality
shared by drbucky on 29 Sep 17 - No Cached
    • drbucky
      drbucky on 29 Sep 17
       
      Despite the fact that the adoption of new technologies tends to result in competitive advantage for the organization, many organizations take a "wait and see" approach before assuming new technologies. This paper describes three categories of barriers that make early adoption of new technologies difficult or unsuccessful for some organizations
    • drbucky
      drbucky on 29 Sep 17
       
      Benefits to adopting to new technologies include: improved marketing strategies, improved customer experience, improved cost control, increased revenues, improved productivity, improved operational efficiency.
    • drbucky
      drbucky on 29 Sep 17
       
      This is odd on two fronts: 1 - that the research into barriers to adopting new technology in the hotel industry is limited. This is a very-highly studied industry, so I would expect much more research in this field. 2 - that the industry is known to be a "late and slow adopter of technology". However, knowing what the barriers are (through this and similar studies) can help to break down those obstacles.
  • ...10 more annotations...
    • drbucky
      drbucky on 29 Sep 17
       
      At the end of the day, much of the way to deal with this issue is to study and practice change management, in general. Many of the barriers discussed in this article can be addressed through change management study.
    • drbucky
      drbucky on 29 Sep 17
       
      While we examine universal barriers to change, the author asserts that we need to understand barriers specific to the hospitality industry.
    • drbucky
      drbucky on 29 Sep 17
       
      Rogers: barriers occur during initiation and during implementation.
    • drbucky
      drbucky on 29 Sep 17
       
      Pare and Trudel: resistance to change influenced by lack of understanding the connection between the proposed change and the benefits to the organization
    • drbucky
      drbucky on 29 Sep 17
       
      Matthews and Linski: fear of change is a natural, human issue, yet un-managed resistance to adopting new technologies typically results in the failure of the change initiative.
    • drbucky
      drbucky on 29 Sep 17
       
      change management in the lodging industry include communication, training, participation, planning
    • drbucky
      drbucky on 29 Sep 17
       
      Barriers in phase 1 (pre-implementation) from lack of understanding ROI of proposed technology. Predicting ROI is challenging, especially since it may take a while for a firm to experience ROI. Will a significant enough ROI result before the proposed technology is outdated?
    • drbucky
      drbucky on 29 Sep 17
       
      Barriers during implementation result from mis-managed processes and communications - (e.g., vendor to client, management to staff, poor integration of processes).
    • drbucky
      drbucky on 29 Sep 17
       
      Sometimes the integration of new technologies do not interface with existing systems well, making the implementation process more difficult as adjustments must be made throughout the entire work flow. This is an issue that must be considered prior to implementation and addressed early to maintain any positive change processes.
    • drbucky
      drbucky on 29 Sep 17
       
      The challenge may not be to the technology, itself, but results from morale and organizational culture regarding change and, especially, how to deal with change. This is not an issue that should be addressed ONLY during a change process but should occur all the time - creating a stronger corporate culture.
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Sabre, Delta Plan to Collaborate on Distribution Improvements with New Agreement | Busi... - 0 views

www.businesstravelnews.com/...mprovements-with-New-Agreement travel Technology Tech
shared by ahart054 on 25 May 21 - No Cached
  • Delta Air Lines and Sabre have reached a new multiyear "value-based" distribution agreement in which the carrier and global distribution system will work together on improving indirect distribution channels.
  • While not divulging the exact details, Lobl said the agreement moves away from the traditional GDS economic model, in airlines pay a flat fee to GDSs for each segment. Instead, compensation will be more reflective of the value of what is being sold, he said.
  • an example of "collaboration across the entire ecosystem"
  • ahart054 on 25 May 21
     
    Delta Air Lines and Sabre will be working together on a multiyear deal to improve indirect distribution channels. As Jeff Lobl said, the intention is to unlock innovation and reward investment as well as enhance the customer experience. Traditionally airlines pay a flat fee to GDSs but this model will be based more on what is being sold.
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The Value of Social Media in the Hospitality Industry | By Jordan Jones - Hospitality Net - 0 views

www.hospitalitynet.org/...4086981.html social media
shared by eeiro123 on 16 Feb 21 - No Cached
  • Presently, 2.3 billion people are active on social media, and that number increases daily.
  • Companies should no longer debate having a social media presence but rather HOW to utilize the various platforms to increase the experience for your guests and value for your hotels
  • Most hotels are dependent on word of mouth and good reviews from loyal guests, which is what makes social media a natural marketing and branding tool
  • ...6 more annotations...
  • The use of social media platforms has become widespread, and travelers consistently use social media to express pleasure or frustration about their experiences.
  • Here are four lessons that we learned to effectively navigate the social media world in order to market our hotels, as well as our company:
  • Respond, Respond, Respond
  • Treat TripAdvisor Like Any Other Social Media Platfor
  • Improve Guest Engagement Through Campaigns
  • Consider the Overall Guest Experience
  • anonymous on 16 Feb 21
     
    This opinion article demonstrates how valuable social media is in the hospitality industry, one great point is that it is no longer about "If" a company should have a social media presence, but "how" they need to manage it.
  • eeiro123 on 07 Apr 21
     
    This article touches on the importance of social media in the hotel industry. Four ways to effectively navigate the social media world to market hotel are the following: Responding to guests. It iss important for hotels to respond to guests within a certain amount of time. Treat TripAdvisors like any other social media. This is a huge source of information and perception to potential guests. It is also one of the more useful tools to improve the hotel and guest services. Improve guest engagement through campaigns and finally consider the overall guest experience for example posting content that shows what is around the hotel and update information
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Converting Data into Business Intelligence in the Hospitality Industry | TravelDailyNew... - 1 views

www.traveldailynews.com/...ce-in-the-hospitality-industry
shared by obrediajones on 03 Jun 20 - No Cached
  • hospitality is better primed than most industries to harness all that big data has to offer
  • Big data” as a buzzword is often thought to mean a large volume of information, but simply possessing the information is not tantamount to using it in a way that adds value to your business. Therefore, what you want is a “big data strategy.”
  • an API-powered data system will provide a holistic snapshot of your business that integrates with third-party business intelligence (BI) vendors to transform raw data into a user-friendly format with gauges, dashboards, trendlines and more to equip you with the exact answers you need to improve your business. 
  • ...11 more annotations...
  • it is best to identify an industry-specific option so the collection process yields both sufficient quantity and quality of information. 
  • Hoteliers should choose a collection tool that combines numerous data sources with sufficient speed to process information in real-time
  • security must be inherent in a data storage system
  • data warehousing is an essential tool for hoteliers to stay ahead of the curve
  • The first phase of a big data strategy is data collection.
  • harnessing big data through data warehousing enhances data mining, analytics reporting, decision support and business forecasting
  • Collectively, these capabilities result in an increase in efficiency, reduction of costs and improvement of overall performance and profitability. 
  • Consistent data monitoring and evaluation allows hotel teams to deliver a high level of service while consistently striving toward continued improvemen
  • On the macro level, corporate and regional managers have the extended oversight necessary to ensure the right decisions are being made at every level of the company from the ground-up.
  • Hoteliers who decide to apply big data in a meaningful way will reap the rewards in every aspect of their business, from sales and marketing to guest satisfaction. To improve labor management, hotel operators can monitor employee productivity within an easy-to-use dashboard and gauge overtime hours to cut back on unnecessary expenses. 
  • The obsession with big data is here to stay. Success-oriented hotel operators must adapt to the changing landscape of the industry by adopting the most versatile technology on the market.
  • obrediajones on 03 Jun 20
     
    Article explores the uses of data mining in hospitality. How when used effectively data mining can result in the creation of strategic sales and marketing plans that improve customer satisfaction and retention. Author also discusses the importance of data security and warehousing throughout the phases of executing a "big data strategy."
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How Does Social Media Affect the Hospitality Industry? - Best Hospitality Degrees - 0 views

www.besthospitalitydegrees.com/...ffect-the-hospitality-industry social media hospitality
shared by guanhuahao on 16 Feb 21 - No Cached
  • So many businesses within the hospitality industry rely on word of mouth and good reviews from loyal customers that social media is a natural marketing tool
  • The use of social internet platforms like Twitter and Instagram have evolved from a strictly peer-to-peer communication channel to one that allows businesses to effectively engage with clients.
  • communication have changed somewhat, businesses still must apply the fundamental principles of marketing and promotion to get their messages across to their targeted audiences. The difference is the speed and reach that can be achieved by the new digital tools.
  • ...5 more annotations...
  • The digital nature of the communication channels often encourages greater transparency in consumer responses.
  • hospitality industry can readily engage with consumers and update their products or services for quick improvements that have big pay offs in the long-term.
  • These digital communication channels become key tools used for continuous brand management.
  • since they are essentially engaged in a high-speed, personal relationship with the company.
  • A company with a great product or service does not have to wait long to reap the fruits of their marketing labors because their enthusiastic customers become members of a built in marketing team.
  • guanhuahao on 16 Feb 21
     
    Social media are becoming increasingly popular as a powerful marketing tool. The article describes three ways in which the hotel industry can use social media to improve the quality of its products and services. Using that marketing allows hotels to effectively engage with clients at speed faster. Improving customer relationship management since this tool as a communication channel encourages greater transparency in consumer responses. Conducting reputation management, since this channel lets customers feel that they essentially engaged in a high-speed, personal relationship with the hotel and enthusiastic customers of the hotel may become "members" to build in the marketing team of the hotel.
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7 Things Every Hotel Management Professional Should Know | Cvent Blog - 0 views

www.cvent.com/...ement-professional-should-know
shared by jessielee214 on 18 Mar 20 - No Cached
  • To achieve that balance, a hospitality professional must understand this most important audience, beginning with two fundamental objectives:
  • Create an excellent event: This includes making registration easy, managing the event properly, and creating a unique experience. Remember, attendees are spending valuable time and money to participate – make it memorable so they want to come back the next time.
  • Achieve the company’s business goal: Perhaps the point of the event is to train employees, or network around emerging trends. Maybe it’s a regional get-together designed to rally the sales troops for the next quarter.
  • ...66 more annotations...
  • Complex Events
  • by Oxford Economics, around 1.5 billion people participate in business events every year, across more than 180 countries. Global business events generate over $1 trillion in direct spending, and supported 10.3 million direct jobs globally.
  • 2. The value of events
  • To understand planners’ goals and expectations for the event they’re tasked with creating, let’s start with the basics. Events generally are categorized by size, purpose, and type — all of which are increasingly dependent on a technology footprint and a digital experience.
  • 3. What makes an event: size
  • Understanding the basic mechanics around an event can help clarify the planner’s approach, and improve communication.
  • "Simple" Events
  • Defined as small, repeatable meetings with “simple” requirements such as basic audio/visual facilities, these events are usually limited to 100 or fewer participants.
  • Midsize Events
  • Larger meetings rely on technology, and require a robust marketing effort to attract attendees. Planners handling these more complicated events want fully branded websites, advanced registration options, and the ability to send targeted emails to their various attendee segments.
  • Small Events
  • The number depends on the area, but as a general rule a small meeting is between 100 and 250 attendees.
  • Forty-three percent of planners in Cvent’s Planner Sourcing Report cited live music and entertainment as their top strategy for building memorable experiences.
  • Planners tasked with arranging large-scale events need an array of solutions that help manage cost and risk, optimize the experience, and measure business impact — including ROI. 
  • 4. What makes an event: point and purpose
  • One can only imagine the chaos of a meeting without a point or purpose!
  • For venue managers, understanding the purpose of an event is critical in helping planners design the right experience, from registration to conference space needs and room management.
  • For Profit
  • The key is in keeping costs as low as possible without sacrificing the experience.
  • Corporate
  • Planners arranging a corporate event will likely need help driving attendance to sessions, generating leads, and tracking ROI.
  • Membership Growth
  • Associations and consumer groups rely on member events to raise funds and recruit new members. So it makes sense that planners are acutely interested in driving attendance.
  • 5. What makes an event: the experience
  • The popularity of events is due to the quality of the experience — one that’s a good measure more than a speech and a presentation.
  • 1. Why events matter
  • Live Entertainment
  • A Quality Keynote Experience
  • There’s also an emerging desire for shorter sessions and more interaction with the expert — before and after the keynote. Perhaps most of all, keynote speakers must be able to use real-world examples to support their data.
  • Food and Beverage
  • The trends underscore a preference for locally-sourced and creative, exotic cuisine. Consider that more attendees have dietary restrictions, requiring hotels and caterers to be accommodating and flexible.
  • 6. What makes an event: technology that puts everything together
  • Innovations such as virtual reality grab the headlines, and for good reason: according to a Consumer Technology Association survey in 2017, 77% of U.S. consumers are interested in purchasing VR equipment.
  • Branded Websites
  • Websites that promote the brand to attendees also create anticipation for the coming event experience. More practically, these websites help ease registration, check-in, and more.
  • Room Block Management
  • Venue managers who expect planners to use spreadsheets to manage room blocks risk losing business.
  • Digital Check-in Desks
  • Digital signs, self-service check-in kiosks and on- demand badging are increasingly expected as part of a smooth and easy event registration experience.
  • Real-Time Surveys
  • Branded Mobile Event Apps
  • This technology can expand the influence of the event to at-home registrants, and is effective at showcasing event space to planners.
  • Data Dashboards
  • We all prefer our mobile devices, and that doesn't change during an event. Attendees want instant access to agendas, updates, and networking.
  • Artificial Intelligence (AI)
  • Chatbots are popular with planners and hoteliers because they provide answers in real-time, and do so without much staff oversight.
  • Radio Frequency Identification (RFID)
  • RFID makes it easier for planners to collect data, such as surveys and session attendance.
  • 7. What makes an event: technology in the moment
  • Today, exceptional experiences also include a healthy amount of technology. From easing a time-consuming process, enhancing a stay or improving the level of interest or interaction with a topic, technology is at the forefront of helping planners create exceptional in-event experiences
  • To put it simply: if your guests are sitting idle and passively listening, then their energy and engagement is sure to decrease.” The great opportunity is to instill a sense of excitement and enthusiasm in your events through the connective power of technology.
  • Websites: It’s not just for registration. A good event website can drive engagement before, during, and after the event through interactive content, video and images.
  • Room Block Management: Helping every participant register quickly and efficiently gets the event off to a great start; it’s also a great way to offer upgrades and package offers to attendees
  • Virtual Reality (VR):
  • At-a-glance analytics provide quick insights that can help optimize events and offerings.
  • Augmented Reality (AR): Digital interaction is the name of the game, and that's exactly what AR does: Have attendees use their phones to transform your venue with visual effects.
  • Beacons: Few solutions are better at connecting events and mobile devices. Period. At events, Beacons improve communication, push updates, and promote targeted content — all through Bluetooth.  
  • Planner Expectations Around Technology
  • Technology has indelibly changed the hospitality industry. Professionals on both sides of the meetings and events ecosystem — planner and supplier — now expect technology to power their events and increase efficiency.
  • The Value of Technology
  • That finding reflects an emerging requirement for venue managers to stay abreast of the application of technology in order to provide a best-in-class experience for planners. Some of the significant benefits planners and hoteliers can expect to achieve include improved engagement, increased revenue, an improvement in managing costs, and greater ROI insights.
  • After the Event: What Attendees and Planners Want
  • Event attendees are also hotel guests. So, in addition to their expectations for a memorable event, they’re also looking for amenities and options during off-hours.
  • Doing that takes more than spa services and local tour packages. By keeping the connection alive, there’s an opportunity to build an ongoing relationship. This makes it easier for planners to return to your venue for the next event.
  • Put your hospitality management professional learnings into practice
  • With all that goes into an event – the sourcing, logistics, and managing of hundreds of issues – what most planners want is for attendees to walk away satisfied and rewarded for spending time at the event. Post-event special touches, from a relaxing spa treatment to a simple survey and “thank you,” send them on their way with an unforgettable final impression
  • duyingli on 18 Mar 20
     
    This article gives some ideas on how to successfully host an event. Events are important and valuable to the hospitality industry. An excellent event includes making registration easy, managing the event properly, and creating a unique experience. Events can be divided into "Simple" Events, Midsize Events, Small Events and Complex Events. The size of the event will affect the planning of the event. The main points and purpose of the event are also factors to consider when planning the event. Time should have a clear theme, while considering the company's profits. Finally, applying the current technology to the event to create an unforgettable experience for customers is also essential for a successful event.
  • jessielee214 on 09 Oct 20
     
    This article talks about the detail about a professional way to make a good event. It lists seven necessary points. Also, showing the point of view and example to make the reader easy to understand.
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Benefits of proximity marketing systems for the hospitality - 0 views

alertiee.io/...imity-marketing-in-hospitality technology Hospitality Hotel Software business
shared by jsanc478 on 07 Feb 22 - No Cached
  • Proximity marketing is a form of electronic marketing where customers are targeted by marketers based on their proximity to a certain location. Generally, these communications are personalised and aimed at motivating the customer to make a purchase in the immediate future.
  • There are several ways a proximity marketing system can be implemented. Options include:QR CodesGeofencing (RFID or GPS)BeaconsWi-Fi
  • Geofencing is a tool that facilitates proximity marketing by tracking a guest’s movement using an app that has been granted access to analyze their device’s GPS signal.
  • ...25 more annotations...
  • Beacon systems (like the Alertiee Plus) work by using Bluetooth to open a line of communication between a guest’s device and a specific location’s beacon when the two come close enough together to establish a connection.
  • In addition, beacons allow for much more flexibility, reliability, and detail in locations where GSP or cell signals are weak (e.g., malls, department stores, and hotels). If a guest enters the beacon’s Bluetooth radius the system will be able to communicate, regardless of any other factors. Beacons typically use Bluetooth Low Energy (BLE), which uses significantly less bandwidth and battery power than GPS-based geofencing systems.
  • Proximity marketing systems are incredible tools for streamlining and automating operations in the hospitality industry.
  • the most promising benefits of proximity marketing and geofencing technologies in the hospitality industry is in boosting sales revenue.
  • Alertiee will help you realise missing sales opportunities, stores’ performance based on conversion rate, and stores’ sales hotspots areas.
  • Alertiee will help you to provide a harmonious customer experience across your omnichannel business. Our technology enables customer experience, marketing and retail teams to close the gap between customers’ digital experience and their physical experience.
  • hospitality industry can use and benefit from these tools with a focus on streamlining operations, increasing sales revenue, and improving customer experience.
  • roximity marketing systems are innovative ways of accomplishing this.
  • Reviews
  • proximity marketing systems offer an ROI that is 16% greater than PPC SEM. In part due to its cost-effectiveness, proximity marketing has begun to see widespread adoption by companies like McDonald’s, Walmart, and Macy’s.
  • The process looks like this: Guest installs an app with geofencing capabilities and grants both GPS and notification permissions. App tracks guest’s location and sends updates to proximity marketing system using cellular data. App alerts proximity marketing system that guest has entered an area defined by owners as ‘the business’. Guest receives marketing materials in the form of push notifications via the app.
  • Proximity marketing is a form of communication strategy.
  • beacon systems don’t need to (and, in fact, can’t) track a guest’s location when they aren’t near the beacon itsel
  • geofencing technologies typically need to continually update their records of the guest’s location so that the system is aware when they enter the designated area.
  • How can proximity marketing and geofencing technology benefit hospitality businesses?
  • Check-ins
  • Key delivery
  • Menus 
  • hile both geofencing and beacon systems offer several benefits to businesses in the hospitality industry, beacons are by far the more intuitive and less invasive of the two.
  • Increasing sales revenue
  • Targeted marketing
  • Personalised marketing
  • Improving guest experience
  • Room service
  • Wait times
  • melnetra112 on 07 Feb 22
     
    Proximity marketing and geofencing can benefit hospitality businesses in streamlining and automating operations with reviews, the increase in sales revenue will assist with marketing room-service order. This system improve guest experiences such as room service, wait times.
  • jsanc478 on 12 Apr 22
     
    This article talks about all of the positive benefits of proximity marketing system for the hospitality Industry. How the Industry can benefit from the tools that will bring increase in revenue and improvement of customer services and work. It explains also how geofencing and beacon system will offer benefits to certain business in the industry.
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Top Technology Trends Improving Guest Experience in the Post-COVID Era | Hospitality Te... - 0 views

hospitalitytech.com/uest-experience-post-covid-era
shared by priscillamuniz on 24 Jun 23 - No Cached
  • from the pandemic’s restrictions, travelers’ needs have also evolved – more and more guests are looking for enhanced experiences to fit their post-pandemic expectations.
  • To meet these traveler expectations and differentiate themselves from the competition, hoteliers need to understand how technology, if implemented in the right way – from smart lighting solutions and building management systems to IAQ sensors and energy management tools – can help enhance the guest experience, as well as positively impact the bottom line.
  • Each year on average, hotels in America spend $2,196 per available room on energy alone. To combat this, hotels need to continue to find ways to help reduce energy consumption and also improve the guest experience.
  • priscillamuniz on 24 Jun 23
     
    The article discusses technology trends improving the guest experience in the post COVID Era. Such technology includes: control offerings in guest rooms, energy management and indoor air quality (IAQ). Hotels need to be willing to adapt to changing needs in the travel industry as it pertains to technology.
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AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry - 1 views

hoteltechreport.com/...ai-in-hospitality intelligence hospitality technology
shared by sherylehlers on 01 Feb 23 - No Cached
  • AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry By Hotel Tech Report Last updated January 25, 2023 9 min read Revenue Management Systems Livechat & Chatbots TABLE OF CONTENTS Hotel Operations Hotel Revenue Management Hotel Marketing Hotel Sales & MICE Guest Experience Human Resources and Labor Large Chains
  • estimated that 14% of jobs across 21 countries are at high risk of automation.
  • rtificial intelligence (AI) can greatly improve hotel operations by automating repetitive tasks such as booking and contactless check-in processes, freeing up staff to focus on providing personalized service to guests.
  • ...21 more annotations...
  • AI can also assist in setting dynamic pricing based on demand, occupancy and other factors, increasing revenue by charging more for rooms during peak periods and less during off-peak periods.
  • AI will play a role in identifying and targeting the most effective influencers for hotel campaigns, and assist hotels in monitoring social media platforms and identifying customer feedback, sentiment, and brand mentions to respond promptly and improve the guest experience
  • Hoteliers who do not educate themselves about artificial intelligence (AI) risk falling behind in the hospitality industry.
  • will also enhance safety and security by monitoring for potential threats and proactively providing guests with the services and amenities they desire. Additionally, AI will be integrated with virtual reality and augmented reality to provide guests with immersive experiences such as virtual tours, virtual room selection, and virtual events.
  • AI could potentially double annual economic growth rates by 2035
  • 800 million jobs could be displaced by automation by 2030,
  • AI can automate repetitive tasks, allowing hotel staff to focus on more strategic activities such as building relationships with key clients and providing personalized service to guests
  • Hoteliers who understand how to leverage AI tools to become more efficient and effective will become more valuable than ever
  • AI can identify opportunities for upselling and cross-selling to guests
  • AI-powered chatbots and virtual assistants will allow hotel staff to interact with guests in real-time and provide personalized recommendations and assistance
  • bring in more business travelers by leveraging predictive analytics to forecast future demand for group sales
  • AI can assist in real-time analytics to track the performance of group sales and identify areas for improvement, and in optimization by making real-time decisions based on market conditions, guest behavior, and other factors, and identify new revenue opportunities
  • AI can be used to enhance the safety and security of employees, by monitoring for potential threats and alerting hotel management in case of emergency
  • develop more effective marketing strategies and make data-driven decisions
  • Personalization
  • Smart room technology will be integrated with AI
  • Predictive maintenance
  • Inventory management
  • Automation will be one of the key areas where AI will be implemented, as it can automate repetitive tasks such as data entry, inventory management, and customer service, freeing up hotel staff to focus on more strategic activities such as building relationships with key clients and providing personalized service to guests
  • optimize energy efficiency by managing lighting, heating, and cooling systems, resulting in reduced energy consumption and costs
  • increased profitability, improved guest experience, and a competitive advantage over other hotels
  • mabbate on 01 Feb 23
     
    AI will be a major focus in the hospitality industry within the coming years. This article describes the many benefits and few troubles with this technology. Keeping up with technology as a hotelier is a must in the coming years.
  • shineal on 05 Feb 23
     
    This is quite an insightful article, for example, Al could potentially double annual economic growth rates by 2035 thus adding $15.7 trillion to the global economy by 2030. The world is changing, technology is rapidly advancing; therefore, it is paramount that companies try to remain updated, otherwise customers would always choose the property which renders the most efficient and best experience. A very strong point was made concerning hoteliers; if they do not understand how to leverage AL tools to improve their business operations, they would find themselves in very challenging situations.
  • sherylehlers on 29 May 23
     
    The capabilities of AI in the hotel industry are significant in both large hotel chains and small independent ones. If your hotel is not thinking about how to use AI in the near future for revenue management, marketing, personalization, and automation of repetitive tasks then it's going to get left behind. The studies show that AI is going to play a significant role in the economic growth of the global economy with potentially adding $15.7 trillion by 2030.
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Making shipping more efficient through disruptive technologies | Hellenic Shipping News... - 0 views

www.hellenicshippingnews.com/hrough-disruptive-technologies
shared by sosor012 on 16 Jan 23 - No Cached
  • Oceanic
  • This will lead to better management and utilisation of stock, reduction of food waste, as well as improved hygiene and safety practices.
  • improve efficiency in the shipping industry
  • ...8 more annotations...
  • Safetytech Accelerator
  • CYENS
  • better management and utilisation of stock, reduction of food waste, as well as improved hygiene and safety practices.
  • augmented realit
  • computer vision
  • increasingly relevant for maritime transport
  • real difference in seafarers’ lives
  • Safetytech mission is to make the world safer and more sustainable through the wider adoption of technolog
  • sosor012 on 16 Jan 23
     
    The article "Making Shipping More Efficient Through Disruptive Technologies" discusses the opportunity of using augmented reality and computer vision to improve efficiency within the shipping industry. Safetytech Accelerator in collaboration with CYENS and Oceanic will be assisting crews in the safe handling and storage of vessel provisions. The goal is to become efficient, safer, and sustainable through this process. For example, some of these projects include using technology to fight fires on container ships.
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What will ChatGPT mean for the travel industry? | PhocusWire - 1 views

www.phocuswire.com/t-mean-for-the-travel-industry travel industry AI chat technology hospitality hotel
shared by amcqu004 on 15 Jan 23 - No Cached
  • ChatGPT (which stands for Generative Pre-trained Transformer) is a free artificial intelligence chatbot that has incredibly human-like communication skills (and a fee-based premium version in development)
  • Microsoft is reportedly considering a $10 billion investment in ChatGPT owner Open AI according to multiple media outlets.
  • Because of this, tech companies are seeing value in data-driven personalization solutions and ChatGPT fills that need. It can help save companies time and money to allocate resources to solve more complex and specific problems.  
  • ...22 more annotations...
  • With a large dataset already in place, integrating this technology into our platform could hyper-personalize search results for travelers and supports our vision of offering open-ended, flexible search options. 
  • saved more than eight million hours in agent time, allowing travelers to resolve issues faster with self-service. 
  • but the technology is still in a relative state of infancy
  • ChatGPT really captured everyone's attention when it launched,
  • - it's already dividing opinion with responses that can range from entertaining and creative to glaringly inaccurate
  • It's too early to say whether the likes of ChatGPT can truly emulate those very human instincts.
  • First, people need to recognize that it's not generating anything new as much as scraping and regurgitating the internet
  • Every single tour operator, even single hotel, every transport company now has the same opportunity to be as productive as a company much bigger than themselves. I see that as a commodity – everyone has access to it therefore, in some ways, where’s the value. But it’s the most productivity-enhancing thing I’ve ever seen. 
  • However I don’t think that’s the real impact. I think that’s just the start of the game. Once AI starts to get into the actual experiences – not just tour experiences but hotels, airports… the ability to speed up and enhance the actual experience, especially in something that is not a good experience at the moment like an airport, is going to be quite dramatic.And the real game changer... is once the general public has it, it changes everything. You are a tour operator, and you create itineraries. The consumer can now do exactly the same thing as you and do it in real time. And 1,000 people can create 1,000 different experiences tailored to what they like. So the creation of a travel experience on the ground, which tour operators have dominated, is going to be disrupted by travelers being able to do it themselves. 
  • it’s not the live data, it’s not up to date, the facts may not be 100% and it doesn’t have geolocation.
  • The weakness at the moment is it’s only scraping data through 2021. So
  • This could make entirely new businesses or it can destroy businesses.
  • will save hundreds of thousands of dollars on freelance costs, so there's big disruption to come.
  • For basic service copy – simple product descriptions, basic articles, email campaigns, that sort of thing, it's going to be very useful for brands and very painful for content creators.
  • There’s some interesting use cases that we hope to explore such as improving automation and responses for common customer service requests through chat (and eventually even speech and video), as well as concierge-like services to recommend travel destinations, create personalized itineraries and the like.
  • . So there are issues with accuracy and truthfulness, and it needs human expertise to fact-check the output.
  • ChatGPT might herald a revolution in automated content creation, but I also think it could create a new premium for genuine human expertise too.
  • ChatGPT has been trained with information existing until end of 2021. Travel is a super dynamic category where this morning’s information is no longer relevant a few hours even minutes later. Inventory availability, prices, category of rooms/seats/cars change by the minute. You need good old-fashioned technology like CRS, WBE, RMS, etc. to handle these dynamics, not ChatGPT.
  • Google can provide a much better AI-powered chatbot than ChatGPT that spews much better answers in milliseconds, but how are they going to make money?
  • Specific to ChatGPT, I believe that this technology will eventually be used in conjunction with a brand’s own content, in addition to the internet as a whole, so that it can be trained and customized by the brand to answer questions.
  • What’s also really interesting is how this once again demonstrates that the most disruptive innovations often come from outside the travel industry.
  • ChatGPT is gaining that trust in its ubiquity and daily usage, so I think travelers could be much more likely to accept its itinerary recommendations without nearly as much research and shopping around. This has implications for human agents too.
  • amcqu004 on 15 Jan 23
     
    ChatGPT is a new technology that is hoping to take over the travel industry. It is an AI product, similar to google, which will generate answers to questions that travelers may have via a chat service. It is meant to replace tour guides, travel agents, and concierge experts and can either save business time and money, or create chaos and the need to speak to an expert human instead. Like all technology products, there is always room to improve and grow in the initial stages, and not all roles are better off being completed by a computer, rather than a human. Although AI may have access to more information at a quicker pace, and may even be able to write better than most people, some companies believe that the possible errors and inaccuracy provided by ChatGPT will make content creators and human expertise way more valuable. ChatGPT accesses data from 2021 and prior, which means it is not current and up to date. This is a major flaw that will need to be improved.
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4 Use Cases of Facial Recognition in The Hospitality Industry | revfine.com - 0 views

www.revfine.com/cognition-hospitality-industry hospitality industry tech hotel software business
shared by claudecole on 03 Oct 19 - No Cached
  • Facial recognition systems are an example of biometric technology, and can be used to identify people by analysing their faces. This is usually achieved by comparing a scanned image or a frame from a video with the faces contained within a database, matching them up based on facial features and skin textures.
  • The hospitality industry deals with large volumes of customers at once, and for hotel owners, airlines and other companies, it is a top priority to deal with them efficiently, without compromising on safety. As a result, it is an ideal field for facial recognition technology to be implemented. In particular, facial recognition systems can be used to automate certain verification or authorisation processes along the customer journey, and to improve the customer experience. Moreover, the ability to identify specific people, even in large groups, can be extremely advantageous, helping to make security systems more robust.
  • 4 Ways Facial Recognition Can Be Used in the Hospitality Industry
  • ...17 more annotations...
  • 1. Security and Access
  • One of the main ways facial recognition can be deployed within the hospitality industry is for security and access purposes. Within a hotel setting, this might mean using the technology to grant guests access to their hotel room,
  • When it comes to security, the technology can also be vital in helping to identify troublesome guests, or guests who have previously been removed from the premises.
  • 2. Customer Service
  • The technology can also be used by those within the hospitality industry to deliver a greater level of customer service. For example, facial recognition can allow employees to quickly identify guests, perhaps before they even check-in, and deliver more personalised greetings and a more tailored service.
  • 3. Payment Authorisation
  • Facial recognition also has a role to play in helping to authorise payments, making that process more efficient. Companies like MasterCard have already implemented systems powered by facial recognition, where a customer can confirm a payment using the camera on their phone, or a camera supplied by the vendor.
  • 4. Research and Information
  • The technology can be set up for market research purposes, helping companies to know exactly how many people are in a location at a particular time. Additionally, it can be used to draw conclusions about customers too, reading their expressions to ascertain their mood, or their facial features to ascertain their age or gender. Most impressively, this data can be gathered automatically, at any time of the day or night.
  • One of the challenges for hotel managers and others within the hospitality industry looking to introduce facial recognition is balancing the benefits with privacy for customers. Indeed, many people have concerns about facial recognition, due to the fact that it means even more data about them being collected and stored.
  • Furthermore, many people fear their data being sold on to other companies against their will, and dislike the idea of businesses being able to track their every move. It is, therefore, important that the hospitality industry takes these concerns seriously and takes steps to avoid misusing data. In some cases, one of the best solutions may be to make facial recognition an opt-in or opt-out service, so that users have a choice in the matter.
  • If a company has a customer reward scheme, members may be given the option to upload a photo during the sign up. Facial recognition can then allow that company to instantly identify members and provide them with rewards. The technology may also identify returning customers, allowing them to be rewarded too.
  • To date, one of the most effective uses of facial recognition within hospitality management has been as part of the hotel check-in process. In two different Marriott hotels in China, for example, guests now have the option to bypass the traditional check-in desk and instead head to a kiosk. There, facial recognition technology scans their face, identifies them and provides them with a key card, all in the space of around one minute.
  • imagine a hotel where guests go to a kiosk, check out using facial recognition and confirm their payment in the same way, with no need to interact with a single hotel employee. Kiosks can also be used in restaurants, allowing customers to pay seamlessly on their way out.
  • Finally, in order to understand customers, improve services and optimise processes, hotels and other companies need to be able to gather feedback and data. This is an area where the uses for facial recognition may be less immediately obvious, but where those uses can be extremely beneficial.
  • The technology can also be used more generally to recognise certain things about faces, such as whether a face belongs to a man or a woman, or what age range the person is likely to be in. Facial recognition is used by security services, law enforcement and technology companies, and is becoming more prevalent in the hospitality industry.
  • Facial recognition technology can help hotel owners and others in the hospitality industry to improve the customer experience, make processes more efficient and enhance security. In particular, it allows for queues to be avoided, check-ins to be automated, and security and research to be more comprehensive.
  • kakaboshi on 03 Oct 19
     
    This article discusses the 4 advantages of using facial recognition technology in the hospitality industry. These are security and access improvement, customer service improvement, payment authorization, and collecting data. This article also talks about the disadvantage which is the privacy concern from the customers. As technology advances, and consumers are more accustomed to using facial recognition technology in their daily lives such as Apple Face ID login and payments, and facial recognition social media apps, I believe that it is a matter of time until facial recognition technology becomes a norm in the hotel industry.
  • claudecole on 04 Oct 22
     
    This article from "Revfine" details the innovation and implementation of facial recognition into operations within the Hospitality industry. The article not only talks about how it is used to optimize the check-in and check-out process but also how it can be used for security purposes and payment authorization. This article also presented an interesting issue in terms of privacy as hotels also use facial recognition for data collection.
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Benefits of Point of Sale Software for Hotels - 0 views

www.revfine.com/point-of-sale-software cloud computing hotel hospitality software technology solution
shared by llibe010 on 03 Nov 22 - No Cached
  • Point of sale software, or POS software, is used as part of a wider POS system and is primarily designed to allow users to process payments from customers. However, at the same time, POS software can be used to automate various parts of the sales process, such as updating inventory information and sales data.
  • For those in the hotel industry, point of sale software can be one of the most important investments, because it can provide staff with a range of tools that can be of benefit to them, and to the business.
  • One of the biggest benefits of using point of sale software within the hotel and hospitality industry is the ability to process payments easily. This includes processing payments of a variety of types, including cash payments, debit card payments, credit card payments, mobile wallet payments, and more.
  • ...6 more annotations...
  • Point of sale software within the hotel industry is also invaluable for the role it can play in terms of improving inventory management. As an example of this, stock levels on products can be automatically updated as and when sales are processed, meaning employees will always have the most accurate data at their disposal.
  • Another major plus point associated with the use of point of sale software within hotels is centred around the opportunities it provides for upselling, cross selling, and marketing. Upselling and cross selling are strategies for maximising revenue per customer and in hotels, this can mean selling room upgrades or extras.
  • POS software and systems can also help hotels when it comes to employee management and there are a number of ways this can be achieved. For instance, employees connecting to the POS system can be used to monitor when they were in work, when they left, and the amount of hours they worked, potentially making payroll easier.
  • The data gathered by point of sale software can be extremely useful for reporting purposes, making it one of the most vital pieces of hotel technology. Generally, a POS system will automatically track basic performance indicators related to sales and revenue, and hotels can configure software to track RevPAR and similar metrics too.
  • Finally, point of sale software also offers excellent compatibility and integration with other examples of hotel software, with property management systems (PMS) among the most significant examples of this.
  • Point of sale software can be especially useful within hotel restaurants, and within the restaurant industry as a whole, because it allows for smoother transactions, while also automatically feeding back which meals have been ordered. Of course it is also important to stay up-to-date with the various other ways the software is being used.
  • llibe010 on 03 Nov 22
     
    The article discusses the benefits of using POS software in hotels and how POS software can improve revenue generation over time. Some of the key benefits discussed include ease of processing payments, better management of inventory, opportunities to upsell and market different products, improved employee management and more analytical insights. The article further highlights a POS system's ability to integrate with the hotel PMS to further increase efficiency. Current and future trends have also been covered.
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Spring Cleaning: Why Hotels Are Investing in New PMS Systems in 2023 - Hotel-Online - 0 views

www.hotel-online.com/...ing-in-new-pms-systems-in-2023 technology systems investing pms mobile solution
shared by sherylehlers on 23 May 23 - No Cached
  • PMS that can communicate with multiple departments and be mobile-friendly so to be accessed remotely
  • The hardest part of upgrading a hotel’s tech stack is often dedicating the funding towards it
  • IT professionals in hospitality continue to struggle with implementing new mobile solutions and partnered integrations using legacy systems. This issue remains a top challenge for operators across every chain scale, and it is something many hoteliers have chosen to tackle head-on by updating their PMS for improved capabilities and vendor services.
  • ...6 more annotations...
  • modern PMS can provide guests with an expanded mobile reservation system supported by online pre-check-in services and a reliable pre-payment portal. These capabilities have improved the room reservation experience on both sides of the front desk, with operators benefitting from more accurate pre-check-in data. At the same time, guests gain the freedom to book and manage their rooms on their own terms.
  • Mobile check-in was popular before the pandemic, and while it is no longer a necessity for operations, it has nonetheless remained a draw for guests that want to self-serve or at least have the option
  • PMS will be able to maintain communications between multiple departments and more effectively store past conversations for clarification and training purposes.
  • PMS companies are teaming with access control solution and kiosk providers to offer not only online check-in and check-out, but keyless entry.
  • contactless technology movement that has cemented its place in consumer behavior is contactless payments
  • Hotels are becoming more competitive thanks to technology, and the PMS is the bedrock upon which these improvements are being made
  • sherylehlers on 23 May 23
     
    Hotels are investing in new PMS systems to gain a competitive edge with improving guest service, staff and property efficiency and profitability. The new PMS can provide lots of benefits including mobile reservations, online check-in and check-out, keyless entry, contactless payment and mobile two-way messaging. All of these benefits of the new modern PMS will help hotels meet their future goals.
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McDonald's Latest Drive-Thru Innovation Could Soon Be Added to More Locations - 0 views

www.msn.com/...ar-AAYQ7z2 innovation Technology fast food service voice recognition artificial intelligence
shared by artandmer on 25 Jun 22 - No Cached
  • continues testing a new AI-based technology system that would cut workers out of the order-taking portion of your visit.
  • McDonald's started testing a voice recognition system at 24 drive-thrus in the Chicago area
  • But the advanced technology, which would enable a computer to take customers' orders, is far from perfect. In order for the chain to make wider use of AI, the system needs to improve accuracy from the current low 80% to the 95%-plus range.
  • ...3 more annotations...
  • "One vendor, Presto, claims its voice ordering is about 95% accurate, can generate a 20-second improvement in throughput, and reduce labor by nine hours per day,"
  • there's a big leap from going to 10 restaurants in Chicago to 14,000 restaurants across the U.S
  • many other fast-food and restaurant chains have also been making strides in the way of automation to improve efficiency and cut down on labor costs.
  • artandmer on 25 Jun 22
     
    AI continues to evolve in fast food locations. McDonalds is piloting voice recognition systems in their drive thrus hoping to hit their 95% accuracy benchmark before deciding whether to roll this out to 14,000 McDonalds locations. The technology is improving ordering processing on average by 20 seconds per order and could reduce human labor hours by 9 hours per day.
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Advantages Of Cloud Computing For Hotel Industry - 5 views

www.hotelogix.com/...d-computing-for-hotel-industry Hospitality Hotel Technology Cloud-Computing
shared by smend120 on 21 May 20 - No Cached
    • abroo041
      abroo041 on 21 May 20
       
      This article is discussing the benefits of using cloud computing in the hospitality industry, specifically, in hotels. With all cloud computing, the biggest overall benefit is that users no longer have to stress over attempting to maintain their data on their own. This article also goes into detail on how cloud computing can cut costs, improve guest experiences, promote direct booking, and allow industry professionals to work remotely.
  • Now, businesses don’t have to burden themselves by storing data in traditional in-house servers; rather, they can opt for a cloud service that would store their data in secured data centres.
  • Infrastructure as a service (IaaS), Software as a service (SaaS), and platform as a service (PaaS)
  • ...33 more annotations...
  • By making use of cloud computing, as a hotelier, you pay only for what you demand. It specifies that your upfront costs are kept low as you are only paying for the computing power and cloud storage which your hotel actually needs.
  • The need for hardware overload in your hotel is brought down, because of which your electricity bills are also reduced by a huge margin.
  • also shortens the project time resulting in costs cutting and higher productivity.
  • An added advantage of cloud computing is that it frees your staff from their otherwise fixed terminals and lets them work independently and even more efficiently.
  • increased in the speed at which the guests access the products and services, thus only creating seamless hotel experiences for them.
  • Also, one of the major benefits is the real-time update — it makes the process much smoother and cheaper, and saves a lot of time.
  • However, when you put your hotel process and management on the cloud, it provides you with the flexibility to access it and work on it from any part of the world — all you need is a steady internet connection and a smart device (a laptop, or a computer, or mobile phone or tablet.)
  • When it comes to the benefits of cloud computing in the hospitality industry, the list includes enhanced guest experiences, massive reduction in costs, faster services and their seamless access, software and service security, and more flexibility.
  • cloud computing has transformed businesses
  • hospitality industry, cloud computing has done wonders
  • reshaped the structure of the industry
  • from increasing operational efficiency to lowering the management costs.
  • better guest experience and increase the revenue of the property.
  • ringing down costs like energy, hardware and operations
  • increasing inclination towards the use of cloud computing in the hospitality industry, they don’t need to always rely on travel agents all the time
  • hotel check-ins can be done from smartphones or tablets
  • cloud computing has transformed businesses
  • cloud-based services are now replacing the old and traditional systems at all levels. Infrastructure as a service (IaaS), Software as a service (SaaS), and platform as a service (PaaS) have all become the first choice of cloud computing services for many hospitality businesses. And they are all charged up with the amazing benefits of cloud computing.
  • Over the past few years, cloud computing has transformed businesses from across the world, irrespective of their industry. Today, the demand anytime, anywhere access has skyrocketed, and cloud computing is delivering just that — all you need is an internet connection with good bandwidth.
  • businesses don’t have to burden themselves by storing data in traditional in-house servers; rather, they can opt for a cloud service that would store their data in secured data centres.
  • There are several benefits of using the cloud and they have helped several hotels across the world to strengthen up their business — from increasing operational efficiency to lowering the management costs.
  • Advantages Of Cloud Computing For Hotel Industry
  • In the hospitality industry, Cloud Computing is a mixture of PaaS, SaaS and IaaS. It operates on the model of Use, Builds, and Migrate.
  • By making use of cloud computing, as a hotelier, you pay only for what you demand. It specifies that your upfront costs are kept low as you are only paying for the computing power and cloud storage which your hotel actually needs.
  • Hoteliers Can Cut Huge Business Costs With Cloud Computing
  • cloud computing can benefit hoteliers by bringing down costs like energy, hardware and operations. The need for hardware overload in your hotel is brought down, because of which your electricity bills are also reduced by a huge margin. Cloud computing in the hospitality industry also shortens the project time resulting in costs cutting and higher productivity. Hence, if you shift your software services to the cloud, your hotel business would witness a significant number of opportunities.
  • Cloud Computing Leads To Improved & Enhanced Guest Experiences
  • The two main purposes of an efficient and effective hotel PMS are: offer the hotel staff the best set of management tools assist you to ensure the top-notch guest experience
  • An added advantage of cloud computing is that it frees your staff from their otherwise fixed terminals and lets them work independently and even more efficiently.
  • Being on the cloud also means that hotel check-ins can be done from smartphones or tablets and not only through the hotel front desk.
  • Direct Bookings Are Made Easy With Cloud Computing
  • There was a time when hotels used to payout huge commissions for bookings to the online as well as offline travel agencies. However, with the increasing inclination towards the use of cloud computing in the hospitality industry, they don’t need to always rely on travel agents all the time. Hotels can upgrade their hotel website with cloud-powered services such as web booking engine that can be integrated to the hotel PMS. Also, one of the major benefits is the real-time update — it makes the process much smoother and cheaper, and saves a lot of time.
  • Cloud Computing In Hospitality Industry Makes Working Remotely Possible When you as a hotelier is not present in the property, managing the operations gets a little tougher. However, when you put your hotel process and management on the cloud, it provides you with the flexibility to access it and work on it from any part of the world — all you need is a steady internet connection and a smart device (a laptop, or a computer, or mobile phone or tablet.)
  • kenziemoody on 23 Sep 20
     
    Cloud computing makes sense to work business in a cloud setting. The article states that Cloud computing has "transformed businesses" throughout the world. We learned that a disadvantage of Cloud is the dependence of Internet connection. With Cloud computing, you can share and store data. This can be a better way to run business. We have learned that Cloud computing is more scalable, secure, and reliable. Cloud computing cost less, and you can pay for what you need. Cloud you can customize what you need, to your specific needs. The article even mentions it "lowers management costs." Unlike unintended PMS, which can require maintenance, and be highly costly. We discussed in our video lecture from this past week, how hotel check-ins are being done from smart phones- as this article includes. This is beneficial for enhancing guest experience, and increasing the speed of check-ins. Travel agents have their own way of how they conduct themselves, their business, and the services he or she provides. However, the article shows how with Cloud computing, you would not need to depend on travel agents. Furthermore, Cloud computing can increase sales and revenue for a hotel property. Cloud computing is replacing traditional PMS system's and have a multitude of benefits.
  • garz14 on 14 Mar 21
     
    Hoteliers today are joining in on the trend of the use of cloud computing. Some benefits of cloud computing include the increase of operational efficiency, lowering management costs since the hotelier only pays for what they demand. Energy costs and hardware operation costs are also decreased. It allows for hotel check ins to be done via smart phones and tablets and not just at the front desk upon arrival, and it also allows for hotels to not have to rely on travel agents all the time for bookings which saves them having to pay commission to travel companies.
  • smend120 on 05 Sep 22
     
    No matter the industry, cloud computing has changed organizations all around the world in recent years. Today's need for access at any time and from any location has soared, and cloud computing is supplying it. All you want is a reliable internet connection. Businesses might choose a cloud service that would store their data in safe data centers rather than burdening themselves with traditional in-house servers to store data. At all levels, cloud-based services are now taking the place of outdated and conventional technologies. Many hospitality firms now use cloud computing services offered by infrastructure as a service (IaaS), software as a service (SaaS), and platform as a service (PaaS). And they are all fired up with the incredible benefits of cloud computing. Cloud computing can benefit hoteliers by driving down costs like energy, hardware, and operations. Your hotel's requirement for hardware overload is decreased, which significantly lowers your electricity costs. The hotel sector uses cloud computing to speed up projects, which reduces costs and increases efficiency. An efficient and effective hotel PMS will help you to ensure that your guests receive a first-rate experience and will provide the hotel employees with the best set of management capabilities. Another benefit of cloud computing is that it frees your personnel from stationary terminals, allowing them to work more independently and productively. Due to the cloud, guests may now check in at hotels using their smartphones or tablets as well as the front desk. Working remotely is possible thanks to cloud computing in the hospitality sector. Managing the business becomes a little more challenging when you, the hotelier, are not on the premises. However, putting your hotel management and operations in the cloud gives you the flexibility to access and operate on them from any location in the world.
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Raising your Profits with - Boost Your Bottom Line - 1 views

www.unicornhro.com/...ystems--boost-your-bottom-line
shared by Xue Yan on 24 Nov 12 - No Cached
  • The best human resource information systems include HR metrics to help you get a great look at your company. By asking the human resource information systems for various types of data you can get a detailed look at numerous different types of information including turnover rate, turnover costs, new hire costs, the average cost of benefits, and even the return on investment of specific employees. The data human resource information systems provide to you allow you to see which areas of your company are costing you too much money and which ones are worth your time. Using HR metrics from human resource information systems, you can create short and long term strategies for improving each aspect of your company's inner workings.
  • Human resource information systems
  • Human resource information systems can do a lot for a company. From streamlining their HR department to simplifying numerous aspects of employee benefit management, human resource information systems are utilized by thousands of businesses of all sizes.
  • ...1 more annotation...
  • And although many businesses moving into the mid-sized to large marketplace look at human resource information systems as an expense, the truth is that they are actually an investment.
  • cbespinel on 24 Nov 12
     
    This sounds like a great tool to have, monitoring, analyzing and improving is much easier with the help of HRIS. Determining which departments within a specific organization are not performing well and which ones need a different strategy is very beneficial, as future managers and owners it is important to see the importance of these systems. 
  • Nicole Spencer on 01 Dec 12
     
    The following article mainly focuses on Human Resources Information Systems, HRIS for businesses in particular the article focuses on companies utilizing such IT systems. For instance, since different companies utilize different requirements for their employees customizing such HRIS's will benefit financially and timely; Companies will spend less time working on such types of data if in their requirements they customize their HRISs to produce such data required.    
  • Xue Yan on 02 Dec 12
     
    The article believes that Human Resource Management System can boost business bottom line in several ways. It is an investment to most of the companies, instead of an expense. The system includes HR metrics, which helps the manager get a deeper look at his/her own company by tracking different data from the system. Another is that the system improves the working effectiveness of the HR department. The Human Resource system not only benefits the corporate HR department, but also benefits the non-HR employees by allowing them log in to the system and get some information about the company. Last but not least, the article emphasizes that the system can help boost corporate profits.
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High-Tech Teambuilding: Using Social Media to Help Corporate Bonding | BizBash - 0 views

bizbash.com/...23252
shared by Sasha Bravo on 18 Jan 13 - No Cached
  • Everyone loves gadgets, and they want to be a part of what’s new and cutting-edge,”
  • now people are adding a technology layer, which allows for more of a learning takeaway on top of the physical bonding.”
  • Wizard’s teambuilding games deliver missions and track scores via a custom app, but also integrate physical challenges and real-world interactions.
  • ...7 more annotations...
  • online software, which costs $100 a month for as many as 100 players, involves dividing employees into teams that get new mini missions every week, like sharing your favorite lunch spot, or posting your most awkward childhood photo for points.
  • The latest element in high-tech co-worker bonding is all-virtual teambuilding game platforms.
  • sing smartphones and tablets has logistical advantages, too, particularly with large groups.
  • It’s about connecting with people.”
  • hoping to increase engagement and productivity among employees by adding gaming elements to intranet platforms.
  • Jive Gamification module. The software incorporates role-based missions, challenges, status levels, and badges into digital education and training experiences.
  • Experts emphasize, however, that these new virtual teambuilding platforms are meant to augment face-to-face bonding, not replace it
  • Sasha Bravo on 18 Jan 13
     
    This is a very interesting article related to how employees interact with one another. Industry leaders such as Russell Brumfield, CEO of Wizard Studios Global Events, are using gadgets and apps to improve team building with employees on a constant basis, even when the individuals can not be in the same place at the same time. By using this technology, they believe that the process of bonding and learning becomes more interactive and therefore more fun. The article mentions that the addition of these technologies are especially beneficial in motivating "jaded employees." As Ian Fraser mentions, the game element of these apps is attractive to modern day employees; it just makes sense to integrate a technology that everyone is already craving in their daily lives. It is also mentioned the advantages of being able to connect massive amounts of people simultaneously. Lastly, the article touches upon the fact that these technologies are not meant to replace face to face interactions; instead, this is meant to improve upon this by extending the ability to interact and therefore continuously develop teambuilding.
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Increase in Information Technology (IT) Spending Within the Hospitality Industry :: Hot... - 0 views

www.hotelnewsresource.com/_the_Hospitality_Industry.html
shared by Marcos Oliveira on 05 Mar 13 - No Cached
  • fifty-six percent of hospitality organisations planned to raise mobile investments to better equip their workforces, improve operational efficiencies and ultimately enhance the customer experience.
  • fifty-six percent of hospitality organisations planned to raise mobile investments to better equip their workforces, improve operational efficiencies and ultimately enhance the customer experience.
  • You will see an increase in Information Technology (IT) spending within the hospitality industry, with guest experience cited as the top driver for investment
  • ...5 more annotations...
  • 91 percent of hospitality decision makers realise the increasing importance of mobile and wireless technology, while 78 percent recognise the role mobility plays in ensuring a competitive advantage for their business
  • One of the critical challenges for hotel technology managers is convincing upper management to approve investing in the latest technology
  • IT experts must always make a clear differentiation between an investment and an expense."
  • Smart phones will definitely be the top priority in my opinion
  • IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape
  • Marcos Oliveira on 05 Mar 13
     
    A recent study conducted by Motorola Solutions Inc. has revealed that 56% of hospitality organizations planned to raise mobile investments to better equip their workforces, improve operational efficiencies and ultimately enhance the customer experience. The sytudy shows that consumers will see an increase in information technology spending within the hospitality industry with guest experience cited as the top driver for investment. The interesting datas revelaed that 91% of hospitlaity decision makers realise the increasing importance of mobile and wireless technology. One of the critical challenges for hotel technology managers is convinving upper management to approve investing in the latest technology. Often times cost is not the only deterrent for a company to upgrade their system but having to go through various layers of red tape and await hierachial approval can often lead to companies not keeping up with the latest technology and always having to play catch up rather than setting an industry standard for others to follow.
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