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Best POS Systems for 2020 - 1 views

  • complete back-office solution built into the software
  • works with all major credit card processors and POS equipment.
  • iPad POS system for midsize and large restaurants.
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  • it comes with back-end features like reports, built-in CRM software, a timeclock with payroll exporting, offline mode and web orders.
  • iPad POS solution for bars, restaurants, retail shops and professional service providers.
  • prefer a Windows-based POS system
  • cloud-based POS system for independent retailers as well as those with multiple locations, such as chains, franchises and buying groups
  • accounting programs, property management systems, gaming and casino systems, and liquor dispensing systems
  • an inventory database, e-commerce solutions, a built-in timeclock and 24/7 customer support.
  • s, Cake has table and guest management features such as reservation and waitlist management as well as a mobile solution, OrderPad, that helps your staff take orders and payments quickly. Cake is cloud-based and provides 24/7 support.
  • inventory, purchase orders, loyalty programs, gift cards, reports and multi-store management.
  • It has a built-in timeclock and accounting system. Its restaurant-specific features include reservations, table and delivery management tools, and a kitchen display system.
  • Features include inventory management, sales analytics, digital receipts and loyalty programs.
  • employee management, inventory, and reporting tools. It also has an app marketplace and its own API, giving you plenty of options to fully customize the software. The company offers 24/7 phone support.
  • It supports omnichannel sales and has tools for inventory management, tiered pricing, purchase ordering, analytics, and email marketing and customer loyalty programs.
  • like stadiums and theme parks.
  • quick-service and fast casual eateries
  • he company partners with software vendors, system integrators and value-added resellers in many industries, including retail, healthcare, hospitality, kiosk, gaming and manufacturing.
  • Features include appointment scheduling, employee management, inventory tracking, integrated payment processing, and gift card and loyalty programs.
  • It also has multiple customer support resources, including free 24/7 phone and email support, live chat, and community forums.
  • ERP company that offers both retail and restaurant POS software that you can use as an on-premises system or as a web-based platform that you can access from a browser on any computer, tablet, or phone.
  • Clover has its own API, so your developers can create custom integrations if needed.
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    This article presents suggestions on POS selection for companies sized from small to large. I found this article really interesting and reiterates that the selection of the POS is going to be based on company needs/culture. Their research was extensive and conducted market research repeatedly, before suggestions were made. It also touched on the different pricing options, in addition to any special features the POS may offer.
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    This article talks about the best POS systems for 2020. What I found interesting is that the majority of these systems are cloud-based and offer integrated information services for a variety of industries, not just hospitality. A lot of the systems also are ipad based and work well with third-party POS hardware. They also have automated payment options integrated, for people who like to process payments electronically (i.e. Apple Pay). I think its important to know about these POS systems and what they can accomplish for hospitality companies.
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    In this article, they talk about the best pos systems to use for 2020. They list each pos system name and then summarize the benefits and give a full review. The first system they talk about is lightspeed, which Ipad pos system has solutions for retail stores, restaurants, and online businesses. It's fully mobile, so you can check inventory from anywhere in the store, show customers product images and descriptions, and ring up orders and accept payments on the sales floor or, for restaurants, tableside. The next system is Vend that has real-time reports, inventory management features, and access to various integrations that can help you run your business, save time, and boost sales. This POS software is suitable for nearly every type of retailer. Whether you run a clothing store, a sporting goods store, or a specialty service-based business such as a car wash or computer shop, Vend has the features you need. Touch Bistro is a simple and affordable POS system that focuses on the unique needs of restaurant owners, with tables, reservations, and delivery management features. It's suitable for all types of food establishments - fine dining, casual eateries, cafes, pubs, food trucks, and more. Lastly, there is eposnow has both retail and hospitality versions of the software are available, each with a robust selection of features to help you run your business. It also has more than 80 integrations, so you can add extra capabilities and connect to the business programs you already use.
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Why Switching to a Cloud-Based PMS Could be a Good Idea | Hospitality Technology - 0 views

  • Very few hotel owners found their way home to the Cloud.
  • That means that approximately 70% of hotels still run operations on an on-premise PMS.
  • many hotel chains and larger franchises have not yet taken to the cloud. Instead, the majority of hotel cloud users are the smaller and mid-range independent hotels.
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  • Cloud systems mostly sell on a subscription basis and don’t include any maintenance costs.
  • he amount of time taken for migrating to a cloud system is somewhere between 15 days to a month. When it comes to historic data, it can be easily saved and used for predictive insights.
  • cloud PMSs are generally super easy to learn and are designed thoughtfully. With clear and easy guidelines on how to perform tasks and usually dedicated account managers, the whole experience of maneuvering around the product is simplified.
  • With the number of organizations trusting their data with server services like AWS, Microsoft Azure, IBM cloud and even Google, you can rest assured that your data is in good hands
  • Certain cloud systems enable integrations to various third-party hospitality tools like channel managers, revenue management systems, ERPs, accounting and reputation management systems to name a few.
  • Cloud systems ensure that all these tools function in a well-controlled ecosystem and in sync with each other. It can also boil down to personal preference.
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    Here are 8 common questions and concerns among hotel executives wanting to know more about the use of cloud computing at their property.
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The 5 Most Popular Hotel Management Software Solutions For Small Hotels Compared - Capt... - 1 views

  • For hotels, finding the right software fit is especially important, because without a suitable software solution, you’re wasting time and money—big things that take you away from your customers and keep you from providing a stellar guest experience.
  • Below, I’ve gathered the most popular hotel management software, specifically for smaller hotels.
  • Oracle also understands independent hotel needs, notably powering small hotels like the Ampersand Hotel in London’s South Kensington neighborhood.
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  • Oracle Hospitality’s OPERA Property is a comprehensive and scalable solution that comes in three levels (Premium, Standard, and Lite) and is also available for both cloud and installed deployment. Any property from boutique to chain hotels can make use of this popular solution.
  • InnQuest’s flagship roomMaster solution is for hotels of all sizes (great for flexibility if you see growth in your future), leading to their top three spot with 5,200 customers and managing more than 450,000 hotel rooms every day.
  • Charged for bookings processed through third party OTAs
  • Multi-Systems, Inc.’s CloudPM is fifth on this list with 5,800 customers in North America
  • This cloud-based property management solution has been around since 1990 and is great for hotels looking to keep costs down by bypassing the purchase of additional hardware.
  • RDP (Resort Data Processing) provides customized software for clients and says it can handle properties of any size, whether it be a small vacation rental or a huge resort.
  • For hotels, finding the right software fit is especially important, because without a suitable software solution, you’re wasting time and money—big things that take you away from your customers and keep you from providing a stellar guest experience.
  • Oracle Hospitality’s OPERA Property is a comprehensive and scalable solution that comes in three levels (Premium, Standard, and Lite) and is also available for both cloud and installed deployment. Any property from boutique to chain hotels can make use of this popular solution.
  • More than one million daily transactions in 104 countries happen across this hotel property management solution, resulting in 90,000 rooms managed across the globe. Ten years in the industry give eZee Frontdesk more than 4,700 customers and 70,500 users.
  • Because this solution was developed by long-time members of the hotel industry, you can be assured that roomMaster will satisfy all your needs out for a great hotel PMS.
  • This cloud-based property management solution has been around since 1990 and is great for hotels looking to keep costs down by bypassing the purchase of additional hardware.
  • Frontdesk Anywhere is based in the technology capital of Silicon Valley.
  • its special emphasis on helping small properties, even something as small as a timeshare, earned it a spot on this list.
  • Maestro aims to simplify things, enabling hotel managers to run everything from one dashboard.
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    Smaller properties such as independent hotels don't need an elaborate PMS (property management system). They can go by with some advanced ones without having to pay an outrageous cost. The ones listed in this article are Opera, Ezee Master, Roommaster, Hotelogix PMS, MSI Cloud PM, Frontdesk Anywhere, and Rozlynx PMS. The property's needs have to be compared with what the systems have to offer and from there, the management can select the best one. Larger properties that belong to corporate companies usually have their own PMS systems that they use at every brand that has their corporate logo. For instance, Hilton has OnQ PMS system, which whether you are at a large Hilton property such as a resort or a small Hilton property that is a franchised property, they will use the OnQ PMS system.
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    For the hardware/software article, I wanted to stay within the hospitality and tourism industry because we use a lot of softwares to have fast service and to keep the best guest experience. The name of the article that I found is " The 5 most popular hotel management solutions for smaller hotels". This article list 5 hotels management softwares specifically for small hotels and also their pros, their cons and most importantly their cost. The 1st that comes in the list is OPERA Property Management System (PMS) by Oracle. Oracle is usually known for big time budgets software but oracle also understands independent hotel needs like small hotels. Their pros are profile management, accommodation management, housekeeping management, multi- property configuration, multi- language and global currency support. Their cons are outdated online interface for some, can be slow during check-in/checkout process. The software comes in three levels ( Premium, Standard, Lite) is also available for both cloud and installed deployment.
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    UPDATE 3/28/2017: This post has been updated with new options and additional information. There are now nine hotel management software options represented as opposed to the original five.
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    This article compares the top 5 PMS systems for smaller hotels. Some of these software's are able to function on any size properties, but some are very limited. The most recognized PMS system, Opera by Oracle, is able to function through a cloud or it can be installed. This article provides pros, cons and costs for all PMS's and emphasizes the importance of finding the right match for a hotel.
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    This is a very important feature. Where the system can go either work off the cloud or can be installed.
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    I found this article to be very interesting. This article gives us a walk through 9 different software solutions for small hotels. This article made it very clear to me that in the hospitality industry it is crucial to find the right software that best matches your hotel. Software has an immense impact on the overall experience of the guests and that brings credibility and customer loyalty. The articles gives us the positive and negatives of each of these systems. This made me realize, that as an aspiring hospitality industry employee and manager, it is crucial to learn about these programs and use them properly.
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Restaurants Serve New Sustainability Initiatives | GreenBiz - 0 views

  • The National Restaurant Association (NRA) wants to lighten its industry's environmental impacts with a new initiative aimed at helping restaurateurs implement eco-friendly business practices.
  • All restaurants, no matter how large or small -- from big corporations with thousands of franchised locations to small, independent neighborhood eateries -- can do their part, at the pace they can sustain, to reduce our industry's impact on the environment and conserve resources for future generations,
  • The NRA's Conserve initiative will include a website with advice for restaurants, as well as case studies, best practices and no-cost ideas.
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  • The GRA also will serve as a resource for PepsiCo Foodservice customers interested in environmental site assessments, cost-benefit analyses and opportunities to incorporate sustainability into their operations.
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    This article is very interesting because it talks about the green initiatives restaurants want to take. It is very important for the hospitality industry to be pioneers to taking green initiatives using IT. It is beneficial not only to the environment, but also to the customers to operate more efficiently. This change will help future generations. Business as usual will not be acceptable or will be less profitable. Companies need to react to the new trends of eco friendly products and services.
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HNN - Revenue and cost strategies for boutiques, independents - 0 views

  • Without the power of a brand sales team and the tools that they provide, your independent hotel’s sales efforts need to ensure that they are utilizing the right channels to effectively capture transient demand.
  • While global distribution system business is mostly pay-to-play, it provides exceptional return on investment in the right markets.
  • Direct bookings are the most cost-effective business for boutique hotels, so it is always the goal to drive business to our own booking channels. Identifying what percent of business you need from group sales, GDS and online travel agencies is paramount to a successful revenue strategy.
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  • Identify your hotel’s ideal rooms-to-space ratio to optimize profits on any piece of group business and to ensure your revenue manager and sales team are on the same page.
  • Your social media platforms create a stage for your hotel’s voice to be heard, so their importance is far greater than they would be for a branded hotel. Develop creative packages and collateral that capture the guest experience to set yourself apart from a franchised hotel.
  • A destination is a high contributing factor in the decision-making process, so your sales team should highlight all of the attractive aspects of the local area.
  • If your hotel has an in-house food-and-beverage department, then capitalizing on these events is even more critical to achieving financial success and should be incorporated into your revenue strategies
  • Your website should be constantly updated with local happenings, events and hangouts to keep up with search engine optimization (SEO) changes that stress local focused searches
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    The article introduces how to manage revenue and cost strategies for boutiques and independent hotels. Compared to big brand hotels, boutique and independent hotels have less brand power, and less power of a brand sales team. So, they need to find the right tools to adapt and fit their own property. Firstly, GDS is a good source to gain an exceptional return on investment, but it costs a lot to adopt for small or mid-sized hotels. Thus, direct bookings can be the most cost-effective way for them to choose. By identifying the sales from group and OTA, revenue can increase and optimize profits. Hotel can hold events as one of the ways to increase revenue. Mixing F&B and event can achieve financial success. Also, independent hotels can use destination marketing to emphasize tourist spots and host more business trip. Lastly, the importance of social media and website is very high for boutiques and independents. As they constantly update their site, search engine optimization should be kept up with. Considering GDS system in the context of small property, they are not afforded to adopt the system though it has a lot of benefits to increase revenue. Thus, they should find the right tool to adapt while considering the budget or common booking tool utilized.
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Up to 5.2 Million Guests Affected in Marriott Breach | CoStar - 2 views

  • Marriott International announced a data breach with a property system, in which loyalty and contact information could have been obtained for approximately 5.2 million guests.
  • end of February 2020, the company identified that an unexpected amount of guest information may have been accessed using the login credentials of two employees at a franchise property. The company believes that this activity started in mid-January 2020.
  • information involved included Marriott Bonvoy account passwords or PINs, payment card information, passport information, national IDs, or driver’s license numbers.
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    This article proves that no matter how big a hotel is they can still encounter a target data breach. The fact that this data stealing went on for two months and affected 5.2 million guests. Also the data collected aside from fincial information, but the personal data makes it larger threat to guests. Adding a specific website will help some concerns.
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Investing in the Guest Experience: Wyndham Becomes First Major Hotel Company to Begin R... - 2 views

  • Mobile-enabled platform allows for quicker innovation while helping hotels enhance guest personalization, lower costs and boost operational efficiencies
  • Wyndham's selection of OPERA Cloud for its full-service hotels represents the latest in a growing list of newly launched technology initiatives by the Company, all of which center on giving franchisees tools to help provide a competitive advantage amid the ongoing pandemic
  • "Having OPERA Cloud in place allows franchisees to quickly and remotely enhance features for guests as the industry continues to evolve, which is going to be critical in maintaining a competitive edge."
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  • Wyndham first began its digital transformation journey in 2016, which has since resulted in a shift to best-in-class, cloud-based property management systems, a single central reservation system for all 20 brands, and a flexible cloud service and sales platform.
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    Wyndham Hotels & Resorts announced the roll out of the Oracle Hospitality OPERA Cloud Property Management (PMS), which will reduce the need for onsite hardware with special installation and provide operational enhancements that will be beneficial for guests, such as higher performance, security and reliability. One of the key features described is the mobile computing aspect of it, which gives operators the ability to run the hotel from anywhere, meaning team members do not need to be stationed at a desk to serve guests. The cloud-based system is designed to operate in more than 200 countries and can integrate with thousands of partners to create personalized opportunities for guests. This follows a series of shifts to other cloud-based systems which started in 2016 in an effort to demonstrate a progressive approach to digital transformation to give their hotel owners a strategic advantage over the competition.
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    I was shocked to read this article. I have worked with Wyndham and with Opera for many years and I was not expecting them to change to a different PMS system. I believe this might be a good move from Wyndham because private owners could reduce expenses by not having to pay royalties to Opera but at the same time, this is a new system that is somewhat new to the franchise. Great post I really enjoyed this article.
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Contactless Payments Are Becoming More Important Within Hospitality - 0 views

  • As the name suggests, this type of transaction enables users to avoid using cash or the physical implementation of credit cards. It instead relies upon wireless methods such as RFID technology.
  • the hospitality sector can benefit from these payment methods due to the fact that this system employs a host of unique encryption algorithms.
  • This also applies to duplicate transactions that are suspected of being fraudulent. Such points will undoubtedly provide your guests with an extra peace of mind during their stay. Contactless payments utilise an advanced form of wireless encryption, so the chances of data becoming lost or corrupted are virtually eliminated.
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  • Points may be allocated to provide reduced room rates, discounts at an in-house restaurant and similar attractive offers that will enable your franchise or boutique property to stand out from the masses. Finally, it is important to mention that building a positive brand image in these critical times is key to long-term success.
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    This article talks about how contactless payments are becoming more popular within the hospitality industry. These type of contactless payment options are giving guests the flexibility of payment options, resulting in faster and secure transactions. This in return, bring customer satisfaction. Nowadays, due to the pandemic, it is being widely used considering places like hotels, restaurants,etc...are encouraging this form of payment to limit actual contact and exposure.
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Top 6 Hotel Accounting Software - 1 views

  • streamlining routine accounting activities such as billing and making them seamless in nature
  • This hotel accounting software can prepare professional invoices and financial reports.
  • Cloud-based h
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  • leverages automation and integration
  • flexible charts of financial information
  • s restaurants, clubs and resorts,
  • based on the Cloud
  • check occupancy %, RevPar, review GSS info, import STR, compare budgets, revenue & expenses, reconcile bank accounts and do much more.
  • can support various hotel ownership structures for example franchises, multinational units and other corporate arrangements
  • Based in the Cloud
  • accounting activities simpler to perform.
  • garner bookings without having to pay commissions
  • focuses on boosting performance through leveraging computing power.
  • allows for scalability
  • hotel portfolio.
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    Hotels need to pick an accounting software that fits their needs. You can always pick software such as Quickbooks but in large properties specialized hotel accounting software may be best. This article list some viable options for specialized accounting software. It lists the pros and cons of each. It also gives links to the trial of each software.
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    The great part about this article is that it list the cons and pros of different accounting systems for hotels.
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Hospitality Accounting Software, Hotel Accounting Software | Sage Intacct - 1 views

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    Cloud-based systems are a great way to keep track of a business anywhere you are. They are also great to keep people connected and informed of what they need to know. Sage Intacct is a cloud-based accounting software that is great for hotels, restaurant chains, entertainment venues, resorts, clubs, or other hospitality businesses. It automates hospitality accounting and financial management to give greater visibility into one's business and help make decisions to boost profitability. With the system, your staff can enter and view information for specific properties and locations, without seeing the financials for other sites and businesses. It has features such as franchise operations, fractional ownership, global business units, and other complex holding structures. The greatest part of this system is that it helps keep up with evolving revenue recognition requirements. The system is also great for different ways of measuring performance by viewing accounting and finance information of individual locations, groups of locations, concept, region and/or other dimensions.
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    This article gives a solid overview of hotel and restaurant accounting systems and presents the vender's perspectives.
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The Importance of Accounting in the Hospitality Industry - 2 views

  • That is a huge benefit for those in the hospitality industry, especially those with multiple outlets or chain operations so all arms of the business can be seamlessly integrated.
  • MYOB has spread across the world to become one of the essential taxation and accounting tools for businesses of all sizes. It is especially helpful for venues with lean margins and a lower headcount, providing a stack of features that make it possible to manage the business efficiently by yourself.
  • Impos is an industry-leading POS system that was founded in Melbourne, Australia that has been designed specifically for the hospitality industry. It is suitable for any business in the hospitality sector, from cafes and small bars all the way up to large-scale hotels and chain franchise
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  • these systems are also able to integrate seamlessly with both Xero and MYOB, funnelling data directly into your accountancy platforms.
  • This allows you to have instant snapshots of your business health and eliminates the need for paper records (which can contain errors and take time to put together) and other manual processes.
  • Its mammoth growth means it’s vital to have the proper accountancy tools at your disposal, allowing for you to gain an edge over your competition. It also gives you the capacity to manage the growth of your hospitality enterprise and scale accordingly.
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Investing in the Guest Experience: Wyndham Becomes First Major Hotel Company to Begin R... - 0 views

  • Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 8,900 hotels across nearly 95 countries, today announced the roll out of the next-gen Oracle Hospitality OPERA Cloud Property Management (PMS) to its full-service hotels, making it the first major hotel company to adopt the system globally.
  • The Company anticipates approximately 20 percent of its full-service portfolio will adopt the new PMS in the next 12 months with the majority migrating to the system over the next several years.
  • a fully reimagined mobile app, making it the first to bring mobile check-in and checkout to more than 6,000 economy and midscale hotels.
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  • Not only does the system help our hotel owners deliver a better guest experience through a host of operational enhancements and efficiencies, it’s designed to lower their overall costs by eliminating the need for costly and difficult-to-maintain on-site hardware
  • Designed to meet fiscal requirements across more than 200 countries, operators can customize the system to operate in 20 languages.
  • Operators can run their hotel from anywhere while team members can untether from the front desk to serve guests anywhere on property.
  • Easy integration with thousands of key partner interfaces means a smoother, more streamlined guest experience
  • Built specifically to run hotel operations, the PMS is flexible and can scale to meet the needs of each hotel without requiring installation and maintenance of on-site hardware.
  • to help drive more business to its franchisees—particularly from everyday business travelers, such as construction workers, utility workers, truckers and more.
  •  Wyndham Direct, a total booking, billing and payment solution for corporate customers that streamlines travel management with no minimum spend or stay requirements and Wyndham Business, a one-stop-shop for anyone looking to do business with Wyndham and its hotels.
  • Wyndham first began its digital transformation journey in 2016, which has since resulted in a shift to best-in-class, cloud-based property management systems, a single central reservation system for all 20 brands, and a flexible cloud service and sales platform.
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    Wyndam has shifted to a cloud- based PMS system, being the first major hotel company to do so. This system will allow the hotel to deliver a better guest experience, enhance operational efficiency, and lower costs while making the hotel more competitive in the market.
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Yum Brands Is Adding Disruptive Technologies Across Its Global Restaurant System. Here'... - 0 views

  • Those moves set the ball set in motion to integrate technology-centric solutions across its four brands across the world with an objective of elevating both the customer and team member experiences.
  • “What Covid has done is change our mindset. We don’t have to have everything perfect to launch something. For example, in Pizza Hut, U.S., we launched contactless curbside and carryout in two weeks. In the previous environment, it would have taken months, committees, testing protocols. Now we don’t have the luxury of time. We don’t have to wait until we have sharpened the blade to perfection. Our strategy is the same, but our pace is faster,” Felder said during a recent interview.
  • “Digital Innovation Lab,” led by Park, a partnership with the Plug and Play platfo
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  • rm for startups and plans for a physical innovation lab to open later this year
  • The digital lab is unique in that it translates restaurant operations–be it at KFC, Pizza Hut, Taco Bell or Habit Burger–into a cloud “facility.”
  • Park’s team takes all digital inputs from Yum’s restaurants, like closed-circuit television footage of cars in the drive-thru, point-of-sale data or drive-thru audio, and puts it into the cloud
  • Plug and Play, which claims to be the world’s largest global innovation platform for startups and corporations
  • Automation can free up employees’ time spent on manual back-of-house tasks so they can focus more on customer-facing tasks, ideally providing more speed and accuracy in the process.
  • Some of these ideas–like voice, artificial intelligence, computer vision, IoT–have popped up in the restaurant industry here and there. None, however, have proliferated at the global scale Yum Brands offers. This is where the true disruption could happen. Yum has over 50,000 restaurants in more than 150 countries and territories, and employs 1.5 employees and franchise associates. Few food and beverage companies have this kind of global footprint.
  • Restaurant companies are no longer dabbling in technology efficiencies, they’re relying on them for their very survival. In fact, because of the pandemic, digital sales are now expected to make up more than half of limited-service business by 2025–a 70% increase over pre-COVID estimates. 
  • “The big lesson for us is we’ve got to be where the customer is. We have several restaurants at the moment trying to take consumer ease to the next level,” Felder said. “I don’t think we’ve ever seen a more fertile time of innovation in the history of the restaurant industry. We’re about to hit a wave of transformative innovations.”
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    Yum Brands, which runs restaurants KFC, Pizza Hut, Taco Bell and Habit Burger, is integrating technology-centric solutions across its four brands around the world, which could result in an acceleration of disruptive technologies on a large scale. This Digital Innovation Lab then adds information from thousands of Yum Brand restaurants into a cloud facility. The information includes closed-circuit tv from a restaurant's drive-thru and point-of-sale or drive-thru audio. Hundreds of startups then get access to the data to compare their technologies in the lab. They're able to use that information to create more automated services like artificial intelligence, computer vision and the Internet of Things. Yum's idea is by improving automation back of house, employees can focus more time on customer-facing tasks, resulting in more speed and accuracy.
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Open Hospitality: Transitioning The Hotel Industry To A Cloud Ecosystem With Open Integ... - 0 views

  • The hospitality industry is witnessing a revolution as several hotel chains and brands embrace modern cloud systems to reduce hardware footprints, enhance customer experience and maintain data safety
  • With the rise in demand for technology to unlock better guest hospitality experiences, hospitality-focused technology innovation is also gaining momentum
  • hotel owners can invest additional cash in innovating hospitality technology to develop and improve core competencies and strengthen the management of hotels and franchise brands.
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  • Cloud computing plays an integral role in the evolution of the hotel industry by offering prompt and easy implementation solutions
  • The transition to cloud technology is mainly driven by the opportunity to scale business operations and revenue growth while providing a seamless guest experience
  • Cloud-based PMS for hotels comes with prompt and economical implementation, effective data security, reduced overhead costs, improved efficiency, user-friendly features, immediate customer support, universal access and better connectivity
  • Open API ensures better data-sharing capabilities between hotel management applications by streamlining hotel operations and user experience
  • Cloud computing plays an instrumental role in ingesting, processing and protecting customer data to power a seamless customer experience driven by data
  • Cloud-based solutions can be integrated to provide customized services to guests, ranging from intelligent keyless experiences to self-check-in and checkout.
  • global hotel industry is moving to an experience-driven paradigm, with technology-led initiatives
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    The hospitality industry is finally realizing the advantages of Cloud Computing and are transitioning to it. Hotels want to deliver better guest experiences by providing contactless experiences from checking in to checking out. The on-premises PMS system is moving to the Cloud. This offers better security, reduced costs, universal access and much more.
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Augmented and Virtual Reality in HoReCa - 0 views

  • Recent statistics prove that AR and VR are here to stay
  • under the conditions of isolation extended reality technologies seem like a light at the end of the tunnel
  • AR serves as a tool to enhance the physical environment (for instance, the hotel and its rooms), or reproduce the experience of exploring the location.
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  • Augmented reality helps the hotel staff simplify the booking process by allowing the customer to experience an augmented model of the room.
  • they can be provided with the needed information in a contactless manner at any convenient tim
  • Virtual Reality cannot replace the feels of a real vacation but it can provide a clear understanding of what you should expect.
  • A valuable point for implementing VR is the emotional experience it brings to customers.
  • The joy of the VR experience is doubled by the opportunity to explore the travel destination before they purchase the tickets.
  • 360 video
  • Disabled people have more possibilities to discover new locations than ever before.
  • VR technology allows customers to search for destinations, compare hotels and other accommodations, and finally book rooms using a virtual reality headset.
  • ustomers explore virtual hotel rooms, experience local sights, and book a room effortlessly instead of basic scrolling and clicking on a website.
  • hotels are looking for ways to stand out and surprise their guests
  • Many hotels use virtual reality hotel tours as an opportunity to showcase their hotel rooms via interactive elements.
  • With the help of a smartphone camera, users can see additional information on hotel comfort as well as local benefits.
  • VR journeys can also provide a priceless opportunity to explore the world for people who are unable to travel.
  • VR headsets
  • They are small, wireless transmitters that work through Bluetooth to send signals to other smart devices nearby.
  • In a nutshell, they connect and pass on information to customers when they are in specific locations.
  • a virtual key to guests
  • help guests navigate
  • AR interactivity gives restaurants and other businesses the possibility to deliver digital experiences in a personal way, without risking the health of their customers or employees.
  • AR Food Menu with 3D View
  • AR-menu is not only an entertaining element for clients but also provides them with details like portion size, nutrition information, ingredients, allergens, and the number of people the dish can be served to.
  • AR-filters for social media that show immersive virtual experiences with the restaurant’s dishes.
  • Virtual renderings allow customers to see what their custom orders will look like without coming into the business in person
  • experience marketing
  • to make customers experience the product from the moment they enter the front door.
  • you can provide your customers with an AR experience while they are waiting for their order which makes the waiting time more entertaining
  • For restaurants, it not only helps people get more new customers but also allows restaurants to train their employees
  • Virtual Reality is an appropriate solution for decreasing the cost and improving the speed and productiveness of workers’ education.
  • Virtual Reality technology is promising not only for employees training but also for franchise development and marketing, analytical opportunities, and accelerated employee hiring.
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    This article explained the benefits of AR, VR, and AI in the hospitality and tourism industry in order to enhance guest experiences and create smoother work operations. The implementation of this technology seems to be happening more due to the pandemic and hospitality companies are learning the best ways to use them to match the new needs of guests.
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McDonald's Big Mac ATM | PYMNTS.com - 0 views

  • McDonald’s has spent the better portion of the last year developing and implementing strategies to bring the global fast-food franchise into the 21st century. Other global competitors have beaten McDonald’s to the punch tech-wise — Starbucks, Domino’s and Taco Bell, for example, are years ahead of Mickey D’s when it comes to ordering online and using digital tools to enhance the consumers’ experience.
  • But the fast-food giant is playing quick catch-up with its in-store tech, mobile ordering and delivery initiatives — and is doing so by taking a page out of Snapchat’s playbook by blending unattended retail with marketing.
  • That’s right. McDonald’s got its hands on a vending machine.
  • ...3 more annotations...
  • the Big Mac ATM will dispense two new sizes of burger — the Mac Jr. and the Grand Mac — free of charge. In lieu of payment, hungry customers will “pay” with their Twitter handles and get a free lunch. The machine will generate a tweet on the user’s account while they eat.
  • First, consumers are drawn in by the hype factor
  • Second, it’s free food.
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    Technology in the Fast Food Industry, McDonald's Big Mac ATM is free, short-term and Customers friendly. This new method of dispensing food to the public is convenient and it help improve guest experiences versus in store production
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