When China banned 24 kinds of solid waste last September, countries such as the U.S., the United Kingdom, Australia, and Japan realized they had a big problem. Until last year, China accepted 70 percent of the world’s electronic waste—discarded computers, cell phones, printers, televisions, microwaves, smoke alarms, and other electronic equipment and parts.
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What Can We Do About the Growing E-waste Problem? - 3 views
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China recently banned other countries from sending e-waste to them. E-Waste is comprised of many toxic materials such as lead, mercury, cadmium and beryllium which are very harmful to people and the environment. Many new technologies for biodegradable electronics are being looked at and there is even an EcoAtm in some U.S. states for people to recycle their small electronic devices.
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After China stopped accepting this e-waste out of concern for its environment, Europe and North America began shipping more of it to Southeast Asia—but now Vietnam and Thailand, whose ports have been overwhelmed, are curbing imported e-waste as well.
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In 2016, the world’s population discarded 49 million tons of e-waste
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It’s estimated that by 2021, that number will grow to more than 60 million tons.
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Electronic devices are made of a complex mix of materials that include gold, silver, copper, platinum, palladium, lithium, cobalt and other valuable elements.
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But electronic devices also comprise toxic heavy metals like lead, mercury, cadmium and beryllium, polluting PVC plastic, and hazardous chemicals, such as brominated flame retardants, which can harm human health and the environment.
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A recent study in China found that mining copper, gold and aluminum from ore costs 13 times more than recovering the metals through the urban mining of e-waste. The state of e-waste recycling Recycling e-waste is practiced both formally and informally.
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mally.
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As a result, many companies and countries illegally export their e-waste to developing countries where recycling is cheap
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Research has found that inhaling toxic chemicals and direct contact with hazardous e-waste materials (even in some formal e-waste recycling settings) result in increases in spontaneous abortions, stillbirths, premature births, reduced birth weights, mutations, congenital malformations, abnormal thyroid function, increased lead levels in blood, decreased lung function, and neurobehavioral disturbances. Moreover, e-waste toxins contaminate the air, soil and groundwater. In the face of these health and envir
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n the face of these health and en
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onmental hazards, however, many people in developing countries earn a living by dismantling, refurbishing, repairing and reselling used electronic devices.
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In addition to its health hazards, informal recycling can pose security risks, because while formal recyclers in the U.S. usually require wiping devices clean of data, informal recycling does not.
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Criminals search e-waste for credit card numbers and other financial information.
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In order to reduce e-waste, manufacturers need to design electronics that are safer, and more durable, repairable and recyclable. Most importantly, this means using less toxic materials.
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This article introduces what is e-waste and the main reason for the surge in e-waste. It also introduced the current recycling status of e-waste and the harm caused by the informal recycling of e-waste, such as heavy metal poisoning and financial information leakage. In addition, measures to address the proliferation of e-waste were also discussed. -
It has become necessary for more proper and formal recycling of e-waste as it is economical and environmentally beneficial for companies. China decided to accept less e-waste from other counties and as a result there is more e waste going to other countries in south east Asia damaging their environments.
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Every Hotelier in Every Role Must Now Understand Technology | - 0 views
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Gone are the days when a GM or rooms division manager could pawn tech problems or new integrations off to IT personnel. Yes, those technical wizards are still instrumental to the smooth functioning of all parts of the tech stack. Two such areas where these managers will forever be vital are cybersecurity and building two-way software connections or using APIs to bring data from one system into a central hub.
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Traditionally, only IT directors, GMs, asset managers and owners have had the privilege of attending tradeshows focusing on tech, but perhaps there’s room here to motivate team members from other departments by letting them attend once in a while
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Embracing tech must start at the top for acceptance at the lower rungs to occur, and thus both owners and GMs should encourage new tech discussions within executive committee meetings
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As has often been remarked about the pandemic, many of the resultant trends affecting hospitality are ones that would have transpired regardless, but that the evolution occurred over a matter of months and not years
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While you likely have little power over what schools teach their students, all younger or new hires should be screened for their aptitude and attitude towards enterprise platforms
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Senior executives must know tech – no exceptions – with some form of testing, oral or written, that assesses a broad understanding of core software and common physical devices, required prior to signing on any new director or team leader
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This article highlights the need for technology innovation to be more inclusive within the sector. It focuses on senior level roles but also emphasizes the importance of including all levels within the evolution of the industry. It also highlights that these changes would have occurred with or without the pandemic but was expedited because of it. It speaks about including lower levels of management with invitations to trade shows and other technology exposition in order to include a larger net of point of views and perspectives. It also highlights the need for further automation in order to help with large scale global issues like climate change and continuing touchless actions like check ins to maximize efficiency and the guest experience.
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For gaming conferences, the future is hybrid | VentureBeat - 0 views
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Analysts forecast that virtual events will grow tenfold over the next decade, alongside the $1 trillion physical events industry. So how can they grow together? By taking a hybrid approach, where events have both a physical and virtual footprint, designed to work together and offer the best of both.
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With the rise of virtual reality becoming a household item leading up to the COVID-19 pandemic, virtual events can now be more immersive than ever. While businesses benefit from local support, it will never measure up to the audience they can reach when including national and international markets, thus making events hybrid.
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How smartphone technology is disrupting the travel industry for the better | TravelDail... - 1 views
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By 2021, 3.8 billion people will use a smart phone, 50% of them will use their smart phones to book and plan their travels, making users want changes in technology in hospitality and travel. Consumers want to be able to have accommodations that can match their own technology. As smart phones become more prevalent, reliance and trustworthiness is growing as evidenced by the increased tasks we use them for such as banking. Smart phones are reducing expenditure and enhancing experiences and saving time for travelers by allowing them better preparation for their trip. Smart phones also aide in safety and security, allowing the user to find their way around affectively with the GPS as well as booking rides. The tourism sector is embracing this and offering mobile check in's and mobile key's for electronic access. Some hotels even offer guests to control heating, lighting, room service and other in room technology via an app on their smart phone. We are also seeing increased interaction with customers via chat or text.
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2 Artists Want G-7 Leaders To End E-Waste. So They Sculpted Them Out Of Trash | Nevada ... - 0 views
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President Biden and other leaders of the Group of Seven – seven of the world's wealthiest countries — prepare to meet for a weekend summit beginning Friday
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two-story sculpture that replicates their likenesses using electronic waste in the hills overlooking the resort where they are meeting.
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The sculpture, which is drawing large crowds, is arranged like Mount Rushmore — but with the G-7 leaders instead of U.S. presidents. The sculptors, artists Joe Rush and Alex Wreckage, have dubbed it "Mount Recyclemore." Rush says he hopes the leaders spotted it on their flights to Cornwall and that it encourages them to address the world's avalanche of e-waste.
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The world produces about 53 million tons of e-waste annually and that volume is expected to double by 2050, according to the United Nations Institute for Training and Research and the International Telecommunication Union.
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But he says Mount Recyclemore "forces viewers to consider e-waste as something that's local, immediate and very much theirs. Addressing questions of electronic refuse will in part require consumers in developed countries to tell manufacturers to make more durable and repairable devices. Artworks like this one are a starting point for the discussion.
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12 people took 6 weeks to building a sculpture out of e-waste. The old technology pieces are compiled to resemble Mount Rushmore, expect with the G*7 leaders. This is to draw attention to the issue.This artwork is on way in which e-waste can be recycled.
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'Recyclemore' Is A Mountain Of Electronic Trash At The G-7 Summit In Cornwall : NPR - 0 views
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a two-story sculpture that replicates their likenesses using electronic waste in the hills overlooking the resort where they are meeting.
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The sculpture, which is drawing large crowds, is arranged like Mount Rushmore — but with the G-7 leaders instead of U.S. presidents.
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The world produces about 53 million tons of e-waste annually and that volume is expected to double by 2050, according to the United Nations Institute for Training and Research and the International Telecommunication Union
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"We're trying to raise awareness, make sure people know about it, can act on it and encourage better behavior to refurbish, recycle, reuse,"
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This is an interesting article on "Mount Recyclemore". A group made this sculpture as a statement to world leaders and people about e-waste and recycling issues that are happening.
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Can new technology solve a trillion-pound garbage problem? - 0 views
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Global garbage is expected to reach 3.4 billion tonnes by 2050.
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d waste landfills are the third-largest source of methane emissions in the United State
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Technology companies are trying to tackle the garbage problem from multiple directions, improving recycling processes and creating new materials to make single-use products that are compostable.
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Horowitz was looking for applications of robotics technology that could be improved.
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New technology is working to fix the global garbage problem. AMP Robotics has processed more than 1 billion recyclable objects in a year with their computer technology. Robotics and artificial intelligence sort through recycling to ensure the waste is disposed of properly. Matanya Horowitz, founder/CEO of AMP Robotics said, "If you reduce the cost of sorting, the margin you can extract on all those materials increases and you naturally find incentive to capture that material." Another way technology is enhancing the garbage industry is through the Association of Plastic Recyclers by designing packaging that can be recycled. Also, developing compostable containers and eliminating single-use plastics which is what the company Footprint is working on.
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Soaring e-waste affects the health of millions of children, WHO warns - 0 views
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As many as 12.9 million women are working in the informal waste sector, which potentially exposes them to toxic e-waste and puts them and their unborn children at risk.Meanwhile more than 18 million children and adolescents, some as young as 5 years of age, are actively engaged in the informal industrial sector, of which waste processing is a sub-sector. Children are often engaged by parents or caregivers in e-waste recycling because their small hands are more dexterous than those of adults. Other children live, go to school and play near e-waste recycling centres where high levels of toxic chemicals, mostly lead and mercury, can damage their intellectual abilities
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For an expectant mother, exposure to toxic e-waste can affect the health and development of her unborn child for the rest of its life. Potential adverse health effects include negative birth outcomes, such as stillbirth and premature births, as well as low birth weight and length. Exposure to lead from e-waste recycling activities has been associated with significantly reduced neonatal behavioural neurological assessment scores, increased rates of attention deficit/hyperactivity disorder (ADHD), behavioural problems, changes in child temperament, sensory integration difficulties, and reduced cognitive and language scores.
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A rapidly escalating problem
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The WHO Initiative on E-waste and Child Health, launched in 2013, aims to increase access to evidence, knowledge and awareness of the health impacts of e-waste; improve health sector capacity to manage and prevent risks, track progress and promote e-waste policies that better protect child health; and improve monitoring of exposure to e-waste and the facilitation of interventions that protect public health.
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This Article corresponds to the two discussion posts this week. where we see e-waste not only a growing problem for pollution but affecting the health of younger children in surrounding areas, this article discusses how the WHO is trying to bring awareness to this issue.
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The top 10 fastest-growing cybersecurity skills | 2020-10-30 | Security Magazine - 0 views
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The top 10 fastest-growing cybersecurity skills
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The two fastest-growing skills, Application Development Security and Cloud Security, both involve proactively building secure systems from the start rather than responding to attacks
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A new examination of the top 10 fastest-growing cybersecurity skills shows employers are ready to pay more for workers who can prevent attacks before they occur by building a secure digital ecosystem from the ground up, according to data from Burning Glass Technologies.
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While many of these skills are highly technical, the demand is not limited to information technology jobs. An increasing number of job postings for attorneys, for example, require expertise in data privacy and security. J
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Burger King Unveils Its "Restaurant of Tomorrow" Building Design with New Technology Fe... - 0 views
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Technology-enabled components of the restaurant blueprints include: Curbside Delivery. Advance orders placed through the mobile app will have dedicated parking spots for curbside delivery. Guests will be able to notify the restaurant team member upon arrival via the app as instructed on the parking signs. Pick Up Lockers. Mobile and delivery orders can also be picked up from coded food lockers facing the exterior of the restaurant. The food will come straight from the kitchen to the pick up lockers. Drive-Thru. A double or triple drive thru features digital menu boards and merchandising. The multi-lane ordering and pick-up expedites the process. Suspended Kitchen and Dining Room. A suspended kitchen and dining room above the drive-thru lanes will be configured to reduce the building footprint. Drive thru guests have their order delivered from the suspended kitchen by a conveyor belt system, and each lane has its own pick-up spot. This restaurant design option features a triple drive thru with a dedicated lane for delivery drivers. The design of this restaurant allows a 100% touchless experience.
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“We took into consideration how consumer behaviors are changing and our guests will want to interact with our restaurants. The result is a new design concept that is attractive to guests and will allow our franchisees to maximize their return.
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We designed the interior and exterior spaces like we had a blank sheet of paper, designing without preconceived notions of how a Burger King restaurant should look.
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The first new designed restaurants are scheduled to be built in 2021 in Miami, Latin America and Caribbean
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This article describes a concept Burger King designed in-house which incorporates a number of next-generation unattended-POS and e-menu technologies. The creators envision restaurants that are focused on different modes of delivery and take-out, emphasizing no-contact interfaces. Dedicated apps would be used for ordering, curbside pick-up notification and pick-up locker codes while eMenu-like digital menu boards are employed for the drive-thru lanes.
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The best guest-facing technology to install at your hotel - SiteMinder - 1 views
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and ease of use when it comes to the technology within their room. For international travellers, this holds especially true.
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five types of in-room technology your guests will love:
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1. High-speed wifi for your hotel guests
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Guests expect speeds to be on par with what they use at home.
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It’s also important to make sure wifi is free. Charging a fee for internet is often a big factor in travellers choosing one hotel over another. 2. Hubs of technology to boost your room experience
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3. Netflix and YouTube for guest entertainment
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. Smart technologies for guest comfort and luxury
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Smart thermostats
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smart lighting
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changing the position of the bed, or opening and closing blinds.
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Mobile door keys
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Texting services for hotel concierge and services
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By 2021 the number of people using messaging apps to communicate will reach 2.5 billion.
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At no point do they have to leave their room or wait on hold during a call.
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expect virtual reality (VR) to continue its rise with further progress. Guests will be eager to get a feel for potential destinations before they go, to further enhance their decision making.
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This article addresses a few essential guest facing technologies that hotels need to be competitive in the modern marketplace. Hotels must provide free hi-speed Wi-Fi and tech hubs/charging stations both in rooms and throughout the property. Guests are seeking more streaming options because this is how the view content at home. Guests feel "high-class" when staying in Smart Rooms and perceive more value, which can justify higher rack rates. Guests appreciate the ability to text a concierge or order services via text. These all speak to the increased level of comfort that people feel in using technology and the need to provide guests with the means to maintain their tech comfort while travelling.
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shared by akallison93 on 14 Feb 21
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Biometrics, Digital Identity To Save Travel | PYMNTS.com - 0 views
www.pymnts.com/...to-save-travel-and-hospitality
biometrics identity travel hospitality immunity passports airline technology solution
shared by akallison93 on 14 Feb 21
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“The World Travel & Tourism Council, a London-based trade group, recently issued new recommendations in its Global Guidelines for Safe & Seamless Traveller Journey report, underscoring requirements for the swift and coordinated implementation of biometrics and digital traveler identity services.”
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outlined several key considerations for public and private sector entities striving to collaborate on biometric verification measures. It notes that governments must work together on solutions so that data collection and sharing can be based on official documentation. It also explains the importance of establishing an industrywide consensus on privacy standards, interoperability and functionality that would make any solutions easier and more secure for users.”
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American Airlines recently adopted a biometric health wallet app designed that allows passengers to track and verify their COVID-19 test results and documents. The solution, VeriFLY, allows consumers to leverage facial biometrics and ensure that their data matches countries’ requirements, with the app displaying a pass or fail message on their devices once the information has been processed.”
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That goes together with concepts like digital “immunity passports” that ride along with travelers carrying vaccination data and other encrypted personal health information.
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but some hotel chains and management firms have looked to digital ID solutions to address consumers’ safety concerns.
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MGM Resorts debuted a contactless check-in process that allows customers to use its mobile app to verify themselves, pay for their rooms and even receive digital keys.”
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Biometrics are playing a huge role in new identity needs, and that function is widening.
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Informative article on the role of Biometrics in the travel industry during Covid-19.The article explains the concept of immunity passports and what you have to do now, and what you will have to do in the future, regarding air travel. The article also briefly explains how biometrics are affecting and changing the hotel industry.
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shared by akallison93 on 07 Feb 21
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Cleaning robots are powering an automation revolution in hospitality - The Washington Post - 0 views
www.washingtonpost.com/...ots-cleaning-hospitality-covid
cleaning robots automation TECHNOLOGY hospitality
shared by akallison93 on 07 Feb 21
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While Vi-YO-Let, the product of a partnership with Denmark-based UVD Robots, might play cute tunes and light up as she moves, she has a serious job: disinfecting the air and surfaces around her. And she does so remarkably well: Her array of UV lights, which look like a bundle of lightsabers, kill more than 99 percent of viruses and bacteria, including the coronavirus.
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More and more guests are requesting the robo-cleaning package
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But as the pandemic rages into its second year, major brands are increasingly turning to the world of high-tech disinfection to strengthen their cleaning protocols
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It’s a trend that’s slowly transforming housekeeping — and accelerating the pace of automation in hospitality.
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Until recently, only health-care workers would frequently interact with disinfecting bots, which cost upward of $125,000 each. It’s a steep investment, but if it boosts travelers’ confidence, it’s worth it,
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The appeal to the hospitality sector of virus-slaying UV light is obvious. Hospitals have found Xenex’s patented machines kill “22 times more pathogens” when compared with a room cleaned to CDC standards alone, Miller said.
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certain hospitality jobs, those where face-to-face customer service is a key part of the experience, were less vulnerable.
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Today, travelers might stumble on UV bots anywhere from five-star hotels and convention centers to train stations and cruise ships.
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Verified Market Research that projects the market for UV disinfecting bots will grow to more than $5.5 billion by 2027.
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Some robot makers refer to these kinds of bots as “cobots,” a portmanteau of “collaboration” and “robots,” because they’re intended to work alongside people rather than replace them.
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a report that predicted more than 60 percent of jobs in hospitality-dominated cities like Las Vegas could be automatable by 2035
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Take the Beverly Hilton in Beverly Hills, Calif. The iconic hotel, famous for hosting the annual Golden Globe Awards ceremony, boasts in one promotional video that its Xenex robot staff “zaps every inch before your arrival,” leaving you a “pathogen-free sanctuary” where you’ll “rest assured you’re sleeping in the safest room possible.”
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the pandemic is likely to accelerate the automation of jobs in sectors like hospitality.
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“If they can develop driverless cars, if they can develop the whole variety of different things I saw there, certainly the jobs in our industry are going to change.”
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Unite Here negotiates “extensive technology language” into its labor contracts. This helps ensure that workers can retrain for new skills, transition to other roles or at least receive severance pay if their jobs are automated out of existence.
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Even as new technologies create new roles, some types of jobs may go away for good.
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For now, even a state-of-the-art robot sometimes requires the delicate human touch.
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This article explains how robotics in hospitality is becoming far more common because of Covid-19. They go into detail about how, right now, all robotics require the assistance of humans. But they also go into how that can change in the next few years. The better technology gets, the less need there is for human support.
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shared by Lymaris Collazo on 26 Aug 20
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The Autumn of Covid Is the True Test for Your Hotel CRM | - 0 views
hoteltechnologynews.com/...e-true-test-for-your-hotel-crm
covid-19 crm hotel software technology travel solution hospitality business autumn
shared by Lymaris Collazo on 26 Aug 20
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DEFINITION: Customer Relationship Management (CRM) system helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication.
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Where I see your CRM truly coming to the rescue this autumn is in maximizing return visits from leisure guests
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A fortuitous side effect of Covid, though, has been that all the investments in touchless technologies have now allowed hotels to digitalize supplementary or granular guest behaviors and preferences that were previously handled in-person by your staff.
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Besides continuing to make up for lost revenue during the quarantine period in spring, hotels will need an aggressive strategy in place for drumming up additional leisure business for the tail end of 2020 because corporate and group guests are still returning at a turtle’s pace; these segments cannot be relied upon to deliver healthy numbers until 2021. And for achieving the most conversion from transient lookers, the first step is to analyze your customer relationship management software (CRM) to see what you can learn from recent guest behavior
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a CRM can be of assistance relates to the general satiety of eblasts, newsletters, webinars and all other forms of one-to-many marketing.
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if you have rich guest profiles within your CRM, then you are enabling your managers to utilize one-to-one marketing in a world that is numb to blanket eblasts.
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if your hotel doesn’t live up to expectations it will be incrementally harder to get guests to come back during a less desirable time of year.
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this autumn will prove to be quite problematic for hotels that aren’t listening to what key drivers are actually motivating guests to book. You need all resources on hand to get those quick wins in the leisure segment that will save your property from dreadful occupancies during this upcoming low period and taking full advantage of your CRM is an important preliminary step.
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On this dificult times for the hospitality industry we must reinvent our techniques to save the industry. Hotels are relying in business reservations to make up for the lost revenue that lockdown has caused, but the hotels needs an aggresive strategy to attract leisure and save the industry during fall. The author talks about how the behavior of the society has changed with the pandemic and how a Customer Relationship Management (CRM) system helps to understand the most recent guest behavior. A CRM will help to provide a customized and personalized one-to-one marketing motivating guests to book. Some of this strategies could involve attractive packages promoting a 'stay-cation' with the covid-19 desinfection requirements. In conclusion, A CRM is a great preliminary step to take advantage of this challenging circumstances and save the hospitality industry for the remainder of the year.
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Life House launches management company for independents | Hotel Management - 1 views
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To support owners in particular need of support following COVID-19 impact, Life Hospitality is offering no transition fees and no management fees until 2021.
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The company plans to continue hiring staff at the corporate level as its managed pipeline of both independent and Life House-branded hotels continues to grow across the U.S., and soon beyond, Dunn said.
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create a completely new operational model that allows for a robust, lean operation to hotel owners
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Life Hospitality is able to take over existing hotels in as little as one week and train staff on its intuitive software in a single day, materially decreasing transition costs and preopening costs for owners
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Interesting read about up and coming Lifehouse Hotels and how they are waiving management fees for this year and looking to expand their hotel management software to hotels that are not part of their brand. Lifehouse currently has five hotels in Miami.
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7 POS Trends for 2020/2021: Latest Predictions You Should Be Thinking About - Financeso... - 2 views
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global point of the sale terminals market is expected to reach USD 108.46[1] billion by 202
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One of the biggest POS industry trends right now is mobile payment transactions which saw a 40.2% year on year growth[2]
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it’s also important to have a reliable billing and invoicing program together with your POS sale
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54% of consumers[4] in the US preferred to use their debit cards to make payments
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46% of US consumers rarely use money[4] anymore
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45% have security as their top priority. Offering a secure payment method improves the trust your customers have with your business.
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using mobile devices like tablets and mobile devices to make transactions faster
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53% of retailers and business owners are upgrading their POS[3] systems
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Asia Pacific countries have fully embraced the use of mobile payment methods. eMarketer found that more than 45.2% of China’s population use mobile payment[8] for their everyday use.
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61% of quick-service restaurants in the US have embraced cloud-based POS[5]. In fact, 60% of new merchants are asking for cloud POS[6] rather than legacy POS.
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61% of merchants[7] are looking into getting cloud-based POS
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Cloud-based POS replaces all of that with a single app. Any update will come from the cloud to whatever device you are using.
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you can make the transition to the cloud-based system slowly
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Most cloud-based POS can integrate with the programs that your business is already using
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Accepting mobile payments for your business is easy. It mostly consists of scanning codes or tapping the smartphone on the terminal and authenticating the transaction
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Mobile POS offers convenience as it takes the point of sale system to the customer, rather than the other way around
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Accepting mobile payment methods allows lines to move faster and gives your customers a sense of satisfaction
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Mobile payments are safe to use. A lot of these systems are EMV compatible and use the latest secure credit card processing technology to protect you and your customers
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15% of businesses in the US are already using AI-enabled POS
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Prevent fraud and ensure customer information is secure through an AI
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AI can personalize a customer’s behavior and offer relevant product displays based on their past purchases
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AI lets you know your customer’s buying habits. That way, you can order more of what’s being bought, increasing profits
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83% of shoppers are willing to provide their information[11] in exchange for a personalized experience
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Get insights on what your customers are purchasing more of. This gives you an idea of what they are going to buy next based on their most recent purchase from your store
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create a comprehensive marketing strategy that can help promote your brand and products
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present real-time data in an easy to understand format like a graph
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payment options include smartphone payment options that support RFID like Apple Pay, Samsung Pay, and Google Pay
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instead of waving the device over the POS terminal, customers will need cellular data to complete the transaction
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A mobile POS system often consists of a tablet that accepts card, cash, and mobile payment options. Additionally, these systems can also be used as a standalone register for a self-checkout kiosk
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a reliable POS system, you can easily keep track of everything in your store
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It can also serve as a digital menu, where customers can input their orders. The orders will be sent directly to the kitchen, encouraging customers to order more
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Rather than giving the card to a server and letting them run the transaction at the counter, customers can pay from the table
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retail shops that offer self-checkouts, you can make your mobile POS into a static till
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The article focuses on trends that companies utilizing a POS system should look at deploying. Bolstered by figures supporting the success of the emergent trends, the article seeks to encourage operators to make the move sooner rather than later. The most prominent trends revolve around more efficient payment access. Customers appreciate the speed and available payment options. Companies are also able to manage customer data effectively and securely while also managing inventory and marketing. AI integration is also a forward trend that is allowing businesses to tailor their tactics to each customer individually. Perhaps the most important trend that is affecting other transaction systems as well is cloud based POS.
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As vacations resume, here's why you might want to pay a travel advisor - 0 views
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The pandemic ruined travel for travel advisors and their clients the last 15 months. However, people who didn’t book with an advisor had no advocate and were much worse off.
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A survey from Sandals Resorts and the American Society of Travel Advisors found that 94% of customers will use them again and 44% of all travelers are more open to the idea post-Covid.
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we were just refunding and refunding, and we were fighting for our clients
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people forgot about the other side of the hospitality industry, from the flight attendant and travel advisor to the [hotel] housekeeper,” Griscavage said. “It impacted our industry in a really bad way.”
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Using the internet cut out “the middleman” — i.e., the travel advisor, who was paid a commission by airlines, hotel chains and tour operators — so suppliers could offer seeming bargains at their own self-service sites or at online travel agencies. Problems arose, however, with unforeseen bumps in the road — natural disasters, political crises, industry strikes — and then travelers largely had to fend for themselves.
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“The future is bright,” Kerby said. “If you didn’t understand the value of a travel advisor before, you certainly do now because you realize how thin the response mechanisms are for some [travel] suppliers.”
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This article talked about the importance of travel agents. Before the pandemic people often thought that travel agencies weren't necessary was a dying career, however since this past year they have really proven their worth and won't be going away any time soon. Travel agents were able to cancel trips and get their customers money refunded or switched gears and planned a different trip for the future. Using the internet to cut out the middleman and save money isn't always the best way to plan a trip and the pandemic proved this.
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shared by xrive007 on 10 Sep 21
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How restaurant POS innovation puts guests in the driver's seat| Webinar | Fast Casual - 0 views
www.fastcasual.com/...uts-guests-in-the-drivers-seat
POS innovation restaurant technology business Tech Software
shared by xrive007 on 10 Sep 21
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The growth of order and payment technology is nothing short of a revolution
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revolution has been brewing for years, the coronavirus pandemic has exacerbated it.
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restaurants can prepare for the increasingly contactless and cashless era
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post-COVID environment, customer expectations are changing, new labor challenges have emerged and POS now applies to both sides of the counter.
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78% of customers are keen to return to the restaurant experience.48% of customers want to reduce wait times by ordering ahead on mobile.66% of customers prefer to order directly from the restaurant.73% of customers prefer cashless payment.
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One of the biggest impacts of the pandemic was the 40% growth Mastercard experienced in contactless transactions
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Mobile orders are 20% higher than in-restaurant purchases.
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Research indicates 54% of casual dining, 48% of family dining and 50% of fine dining restaurants launched QR codes in 2021.
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44% of diners prefer to use kiosks at their favorite restaurants, and 71% would rather use a self-service kiosk at QSRs than engage with staff.
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70% lift in meal delivery spending.
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labor shortage, a challenge that preceded the pandemic but has exacerbated it.
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One of the goals of technology is to give customers more control of the guest experience
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A POS today should include the following functions: omnichannel experience, integrations and extensions, frictionless checkout, contactless EMV payment and data reporting.
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The order management system should include a kitchen display system, an order status board, text alerts and a QSR automation interface.
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The business integration system should include the following: third party delivery, back of house, digital signage, ticketing, stored and loaded value, loyalty, payments and financial systems.
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Integration of different technology providers is a challenge that many restaurants now have to face
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"Technology enhances our digital guest connectivity, supports our virtual brand growth and improves our in-restaurant dining experience."
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In this article you will be able to see the different types of technologies that restaurants have incorporated post-covid.
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Top 5 Hospitality Tech Trends for 2021 | By Serge de Klerk - Hospitality Net - 1 views
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online check-in and check-/out possibilities; mobile keys and cloud connected keyless hotel locks instead of a keycard and traditional Bluetooth locks; cashless payment methods; communicationservices, such as instant messaging with staff.
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IoT allows for further automation and guests to be able to control their entire stay in the palm of the hands. It syncs the physical and digital world and connects hardware with software.
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This will guarantee the needed interconnectivity between the different tools and enables intelligent workflows to be made.
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the fact that more and more systems are connected to the internet and with IoT those systems can interact with each other in a smart way.
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when an IoT lock is opened, this can automatically set on the connected smart lightning and temperature in the room.
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. More and more are we seeing that the core, a hotel's PMS, is completely cloud-based and API driven.
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IoT solutions also reduce costs associated with running a hotel by streamlining operations, providing better insights and offering real-time, automated management.
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integrations allows for hotels to focus on guest interactions and service instead of administrative tasks.
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There are many hotel tech companies that are then able to help hoteliers face these challenges and empower to run better, smarter hotels.
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Hotels prefer to use one interface and guests should be able to use one (web)app for their entire journey. Having a cloud-based access system real-time connect with your PMS will offer this.
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Creativity and flexibility will be key to driving hospitality growth post-pandemic.
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Although technology can be a real game changer for the industry, it starts with the creativity of the industry itself.
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Cloud-based technology can also be updated easily, securing hotels for future innovations and answering to their challenges of keeping up with the fast-paced technology in this industry.
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Important Digital Touchpoints - Online Check in/Check out - Mobile Keys, locks, and Bluetooth keys - Cashless payments - Faster communication
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IoT (Intelligent Technology), reduces costs, lets guest personalize and control every aspect of their stay, it connects the physical and digital world. These aspects are really crucial for success after the pandemic. It will allow hospitality companies to stay up with the trends of the contactless world. Since everything can be reached form mobile devices.
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This will allow for more sustainability as well, making brands more "green", and saving energy and waste. This will be a lot more appealing for travelers, showing them hotels and restaurants have a mission to save the environment.
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This article discuses how post pandemic technology integrations will be necessary to stay up to date with the average traveler. Cloud Services, integrations into PMS systems are allowing the guest to control every aspect of their stay by the touch of a button.