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With proper management, the perception of AI/robotics as a block to personal touch can change to a perception of convenience and luxury. The key is to use the right mix of technology and person-to-person interaction giving guests the option to choose how and when they want to interact. Both should help to enhance, not only operational efficiency but, build stronger guest connections before, during, and after their visit.

In past discussions we discussed how the hospitality industry is moving forward with advanced technology in property and restaurants. The article discusses how important it is to have a smooth transition of those services but also striking a good balance of high-tech and face to face that can ensure and build confidence with guest and provide long-term loyalty.

The stakes of getting innovation right have never been higher as leaders in this industry are weaving technological building blocks together to set a course for their conpany's future. The path forward begins with renewed focus on the transformation of technology.

This article discusses the disruptive tech in which robotic butlers have replaced human interaction for simple tasks such as delivering sundries to a guest room. While some of these innovations are good for the business and the bottom line, it is interesting to think of how this will affect society as a whole as computers replace humans in certain jobs. This technology is becoming more rapidly adopted and consumers are giving the technology high marks

Marriott International has become successful in using technology to improve the guest experience. They have launched a considerable number of high-profile technology-enabled initiatives including the Marriott Bonvoy app, ChatBotlr, Alexa for Hospitality, and Realy robots. Marriott, however, emphasizes that technological advancements should not replace face-to-face interaction. Although these technological advancements were able to replace members of their hotel staff, the staff's duties were altered to provide personalized experiences with the guests instead.

This article illustrates how advancing technology has dramatically affected the hospitality landscape and what the guest experience looks like for hospitality customers. Guests are increasingly demanding more customization in their experience, less waiting, and increased access to information and their specific preferences. Technology allows all of this and has given hospitality companies greater access to information, particularly customer information and preferences. Social media gives hospitality companies the inside information on what guests want and feel in relation to a hotel, robots are allowing simple, redundant, and sometimes time-consuming tasks to be done much more quickly and with no human interference or interaction, and VR and chatbots are enabling hospitality guests to have more personalized and individualized experiences. Technology is not going away and it is the companies that are able to effectively utilize it to its full potential that will succeed well into the future.

This article talks about 5 tech trends that are being brought into existence. It speaks on the importance of guest experience around technology. These five trends have now changed the game in term of a personalized guest experience. Technology, whether we like it or not has changed our world  indeed, it has revolutionized the way we plan our vacations. There can only be a few areas that have been transformed by technology quite the same way as travel.The Robot by far is the most interesting in terms of being able to carry out request from the guest.However, I believe that this will fill the void of an actually employee. There are pros and cons to the different trends that are coming about. Hotels will really have to evaluate if these trends will fit in with their brand.

Unattended POS is growing global trend which industry leaders will soon have to adapt in their business place. Quick service restaurants are quickly adapting to this change as it reduces wait time and increase in customer return rate. Other key benefits for businesses are the decrease in labor costs & minimal errors when processing guests' request. Ideally, merchants must speak with vendors to customize the self-service kiosk and to ensure they are in compliance. In the end this will expand revenue and efficiency.

Unattended POS machines hit a global growth of $9.22 billion in 2018 from 2017, and is still climbing. The unattended POS machine has shown to be particular popular in the quick service restaurant sector. McDonald's has announced a plan to put 1,000 self-service kiosks in their stores per quarter. Taco bell and Subway have also announced they will be adding the kiosks in their stores as an initiative to offer a heightened customer experience. The machines have come with the benefits of reduced wait time and faster customer turnover. POS growth is attributed to aligning with today's consumers' expectations. Customers value their time and rising labor costs can be eased with the machine as it expedites transactions and covers tasks not relied on by human interaction.

Phones essentially, and unfortunately, are going to be around for peoples time at hotels. People usually go away to get away from real life, but unfortunately everybody likes to be on their phones still. The first four examples of this article highlight how phones are important with recent technology updates. Your new phone can now serve as a phone key, concierge, and do so much more with an app. Robots and other technologies are being implemented to replace human interactions.

This article was a great read. For the most part I have either witnessed some of these advancements or heard about them in some form or fashion. The trend that intrigued me the most, of course, was #9 - Tech Enabled Meeting Spaces. This is ALWAYS a demand for my clients. Will they have wifi, will they have a polycom, adapters for their laptops, etc. Some clients, especially tech groups, that I have want their own entire network created and work hand in hand with our IT department to configure all that needs configuration. I think these trends are great, and positive, trends that if done correctly can meet the guests' expectations and as a result increase GSR (Guest Satisfaction Rates).

"How is the Hotel Industry using AI to provide an awesome User Experience?"

This article addresses the future of AI in hospitality. It starts by addressing COVID 19 and how this affected AI in the hotel industry. They then go on to talk about all the benefits that AI can bring. One thing I learned form this article that i didn't know was that housekeeping has the highest rate of injury in the hospitality industry. I was shocked to learn this.

For this article I want to focus on the room technology aspect. We have become so dependent of our devices at home that sometimes going to hotels is not as pleasant as before. In this article, we can see how hotel chains are changing to cater to our needs so the daily routines are not affected. One example is how Hilton is partnering with Netflix allowing you to sync your Netflix Account with the Hilton Honors app so you can go and use the room tv to keep watching your favorite programs. So no more using your computer or ipad to keep binging on your series while you are in a hotel. The other interesting part is the use of tablets and apps that mimic our regular apps for food ordering within the hotel avoiding the need to call for room service or doing lines at restaurants.

This article discusses not only the future of hospitality technology, but the impact it will have on the industry, All of the technology advancements mentioned will change how hospitality businesses operate. For example, cybersecurity is becoming a really important investment for these businesses to make because hackers have been stealing guest data and information. Tech advancements are being placed around privacy of consumer data, when that never used to be a major issue

This article palms out 8 disruptive hotel technology trends to follow. The explosion of SaaS, APIs going mainstream, room technology innovation, privacy and cybersecurity, the struggles of OTAs, WiFi 6, big data and digital hotel companies. The article illustrates that technology is driving the hospitality industry by explaining new technology trends that enable hoteliers to operate more efficiently and offer guests the opportunity to personalize their experience. But it also means hoteliers must focus on data security and ongoing training when implementing the technology guests expect.