Why is Artificial Intelligence so important in hotels? - AI Hotel robots hotels chatbot... - 0 views
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Technology hotel artificial intelligence
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In essence we can say it is about computers, robots or machines performing tasks that traditionally require cognitive function to carry out.
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Artificial Intelligence is also about big data. It is about finding out all about consumers and use comprehensive data management systems and procedures to meet the customer dreams.
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This is the example of Hilton Hotels, creating “Connie”. It is a robot providing touristic information to customers who interact with it. It happened last year. Connie is able to interact, learn from humans and adapt to individual requests and needs.
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As already Marriott Mobile App allows guests to access their room skipping hotel front desk protocol.
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Hotels should have by now a connected system that is acquiring, processing and analysing guest data. Turning it into predictive and actionable insights to create a better guests experience.
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And the entry of new business models such as alternative accommodation models (Airbnb, house trips, etc.…) which are changing the consumer perception of traditional hospitality. But it is time now to take on board technology that other industries had already integrated and create a better hotel experience.