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Southwest's GDS deals to help agents, but how much?: Travel Weekly - 0 views

www.travelweekly.com/...lines-GDS-deals-to-help-agents southwest
shared by dsada005 on 15 Sep 19 - No Cached
  • Southwest's pending move into the Travelport and Amadeus GDSs, coupled with the carrier's entry into ARC's settlement and reporting system, will simplify workflow for travel advisors and make it easier for TMCs and leisure agencies alike to process Southwest purchases.
  • "If it becomes easier to sell Southwest, the competing airlines may take a look at it and say, 'We might be losing share,' and they may address it in a competitive way."
  • "In some instances, we have found lower fares on the Big Three carriers. I don't believe we will see an increase in competition, since they are already competing in the marketplace."
  • ...9 more annotations...
  • Southwest announced on Aug. 5 that it will provide full content in the Amadeus and Travelport systems beginning in mid-2020.
  • Travel advisors booking Southwest through Amadeus and Travelport will be able to change, cancel or modify reservations directly through the systems. Agents who currently book Southwest through Sabre must call the airline for any ticket modification that is not a cancellation.
  • For Southwest, broader entry in the traditional agent channel will serve as a third prong in the airline's distribution offering for business and leisure agency partners, joining its direct channel and the SWAbiz booking tool.
  • The company projects that it will earn between $10 million and $20 million in additional revenue in the second half of 2020 as a result of the move.
  • "It's an intelligent compromise on Southwest's part, because to compete with other airlines in the corporate market they have to sell their tickets through the channels that corporate customers want to use,"
  • Last month, Southwest joined NDC Exchange, an airline product marketplace operated by ATPCO and SITA that facilitates direct-connect capabilities between airlines and agencies using NDC protocols. While NDC is especially useful in enabling airlines to sell ancillary products such as fare bundles and checked bags through the agent channel, Offutt said it's also important as a way to attract ordinary ticket sales through alternative booking paths. 
  • "I think Southwest realized that as NDC moved from aspirational toward practice, they had to go down that path or be left behind,"
  • while the increased functionality will make sales-tracking more efficient for agencies, it will also provide greater visibility of Southwest purchases to competing airlines, thereby making it easier for those carriers to monitor whether agencies with which they have corporate contracts are meeting market-share goals.
  • Southwest's broader entry into the GDSs will result in the legacy carriers boosting the incentives they offer corporate and leisure agencies.
  • smgarcia on 15 Sep 19
     
    GDS systems are predominantly used by travel agencies to book both individual and corporate travel. By expanding their listings to Travelport and Amadeus, Southwest opens themselves up to increases in bookings but also potentially moving into better competition with larger airlines. Moving into these systems also allows them to offer further NDC enabled content, such as fare bundles and checked bags, helping to build even more bookings.
  • dsada005 on 22 Jan 20
     
    Southwest has always been on the outskirts when it comes to the top airlines. The "big three" are known as American, Delta and United. In order for Southwest to stay in the game, they are providing full content in Amadeus and Travelport systems. Amadeus is known for its European market and Travelport is known for its US market. Southwest already belongs to Sabre, which is also a US market. However, "those offerings will both complement and exceed Southwest's current limited-content availability on Sabre" (Silk). Henry Hartveldt states that "given Sabre's leading presence in the U.S. market, Southwest will elevate its participation in the Sabre GDS as well" (Silk). Of course, by only belonging to one GDS presence, Southwest was not able to compete with the big three, however, now Southwest is back in the game. In order to sell your tickets, you must be available in the channels that customers prefer to use. Southwest realized that "they had to go down that path or be left behind" (Silk). Vlitas believes that "Southwest's broader entry into the GDSs will result in the legacy carriers boosting the incentives they offer corporate and leisure agencies" (Silk). Other airlines may fear more GDS entries from other airlines, however, it is clear that GDS is here to stay.
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Impact Of Social Media On E-Commerce Brands | Internet Marketing Inc. - 0 views

www.internetmarketinginc.com/...edia-impacts-e-commerce-brands Social Media and E Commerce Growth social media internet marketing brands
shared by kaseyfl9568 on 23 Jan 20 - No Cached
  • The Internet has become a central destination for those seeking the ultimate options in variety, value, and availability.
  • one of the most powerful influencers of an e-commerce site today is social media.
  • 1: Personalization E-commerce brands can identify habits of individual social media users to create more targeted advertising campaigns
  • ...7 more annotations...
  • Real-Time Surveys Surveys are used in various ways for social e-commerce. They help to gather information about social media users that can positively affect how a user moves through the sales funnel
  • User-Generated Content (UGC
  • Studies have shown UGC photos are 5X more likely to convert customers versus non-UGC
  • 4: Mobile Optimization
  • E-commerce brands must optimize their entire shopping experience to cater to those who shop on their phones or tablets
  • 5: Influencers
  • E-commerce brands must partner with influencers who are authentic while representing their respective brands in a positive ligh
  • kaseyfl9568 on 23 Jan 20
     
    How Social Media is affecting E commerce. E Commerce is a growing business anyway we look at it. But like any business, how do you continue to grow it as times change. How do you market the business in a new way based on trends? This quick read article points out 5 great ways that social media is marketing e commerce and outlets on social media that are driving it.
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Ebusiness And Its Impact On Hospitality Industry Information Technology Essay - 0 views

www.uniassignment.com/...formation-technology-essay.php
shared by l_symonette on 23 Jan 20 - No Cached
  • It encompasses e-commerce, which relates to buying and selling, but also includes servicing customers (i.e. business to consumer) and collaborating with business partners (business to business).
  • This new virtual marketplace allows small companies competing with business giants by just having a better web presentation of their products/services
  • online customers can enjoy a wider choice of products or services, more competitive prices, and being able to buy their favourite items/services from the sellers located thousands miles away
  • ...8 more annotations...
  • E-business is having a huge impact on the hospitality industry, an impact that looks set to continue. An increasing number of people are booking and viewing restaurants and hotel rooms online, and they are working with the smartest time-saving electronic systems.
  • Smaller travelling agencies, among others, are more interested in the application of Internet to gain certain competitive edges over their larger counterparts.
  • In the past, travel agents were used for not only travel plans but they also sold transports, tours and accommodation for suppliers. Travel agents were the most common source for booking hotel rooms and any other travel components.
  • The internet emerged and the World Wide Web was invented, linking the world into one global network. The emergence of the internet had a great impact on all businesses including the hospitality industry.
  • increased choice speed greater independence more information eg services, appearance, location, virtual room tours ability to compare prices increase in direct booking, less use of intermediaries
  • It has been reported that the online booking in the hospitality industry (including hotel/motel, airlines, travel packages, etc.) is increasing at a very rapid speed recently. An online hotel room booking has been increased by six times just during last four years (from 1999 to 2002) from $1.1 billion in 1999 to $6.3 billion in 2002. As a result, its percentage as of total annual bookings is increased over 400% - from about 2% in 1999 to 9% in 2002
  • technological barriers for business and customers e.g. slow connections, inadequate hardware, slow download times, staff resistance to change, lack of staff training, requirements for web maintenance inflexibility of business structure lack of business planning e.g. cash flow forecasting, marketing strategy poor website design security for payments (perceived and real)
  • Organisational issues e.g. business planning, staff development, recruiting new staff; customer education and awareness campaign; support issues e.g. government support, support for web design, dedicated technical support
  • l_symonette on 23 Jan 20
     
    The internet has allowed the Hospitality Industry to significantly grow, by bring their products , which is now easily accessible for customers.
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What is a Global Distribution System (GDS)? | Global Distribution System (GDS) Definiti... - 0 views

scottscheapflights.com/...global-distribution-system-gds
shared by kaylaabad on 26 Jan 20 - No Cached
  • facilitates transactions between travel service providers and travel agents
    • kaylaabad
      kaylaabad on 26 Jan 20
       
      True function of GDS - "Facilitates transactions between travel service providers and travel agents."
  • It allows agents, both human and technological, to review information, compare prices and schedules, and make purchases from multiple different vendors in real time to quickly and efficiently create an itinerary for their clients.
    • kaylaabad
      kaylaabad on 26 Jan 20
       
      GDS aids businesses in increasing their efficiency and customer service - "It allows agents, both human and technological, to review information, compare prices and schedules, and make purchases from multiple different vendors in real time to quickly and efficiently create an itinerary for their clients."
  • agents can determine which particular flights, accommodation, or other services best suit their client’s needs in seconds
    • kaylaabad
      kaylaabad on 26 Jan 20
       
      Customer Service thrives off of this
  • ...4 more annotations...
  • Travel agents (again, both human and online) are the primary target for today’s GDS networks
    • kaylaabad
      kaylaabad on 26 Jan 20
       
      Who does GDS target? Travel Agents
  • in real-time
    • kaylaabad
      kaylaabad on 26 Jan 20
       
      GDS allows all interactions and transactions to occur in real-time
  • Sabre, Travelport (the majority owner of Galileo, Apollo, and Worldspan), and Amadeus represent the leading GDSs today.
    • kaylaabad
      kaylaabad on 26 Jan 20
       
      Leading GDS's today - Sabre, Travelport (the majority owner of Galileo, Apollo, and Worldspan), and Amadeus
  • Different corporations partner with different GDSs, so each system connects agents to their own set of participating vendors.
    • kaylaabad
      kaylaabad on 26 Jan 20
       
      Each corporation has their own GDS's
  • kaylaabad on 26 Jan 20
     
    This article discusses the functions of Global Distribution Systems, along with examples of these systems in todays industry. This article stated that GDS's "facilitate transactions between travel service providers and travel agent." This is backed up by the fact that GDS's allow travel agents to gather and store information in real time, essentially improving efficiency and customer service.
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Sabre partners with Accor to develop property management and reservations platform | Ph... - 0 views

www.phocuswire.com/r-property-management-platform property management reservations
shared by anonymous on 27 Jan 20 - No Cached
  • Sabre is working with Accor on the development of what the distribution company is calling a “full-service property management capability.”
  • new cloud-based
  • “Once developed, this offering will power a new generation of retailing, distribution and fulfillment solutions that will enable hotels to drive revenue growth beyond traditional sources and offer unique personalized services to their guests around the world.”
  • anonymous on 27 Jan 20
     
    Major corporation Sabre is teaming up with Accor, a France-based company, to combine Sabre's existing property management systems will combine in a new cloud-based form. This new software will be accessible to hotels all over the world. The software will be a combination of central reservation and limited-service property management.
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Twenty Four Seven Hotels Updates Accounting to Aptech's PVNG for 23 Properties - Hotel-... - 1 views

www.hotel-online.com/...aptechs-pvng-for-23-properties
shared by agrie013 on 09 Feb 20 - No Cached
  • Aptech Computer Systems, the industry standard for hospitality financial systems, announced Twenty Four Seven Hotels updated its Enterprise Accounting for 23 properties to the PVNG Cloud Back Office system. Twenty Four Seven Hotels is headquartered in Newport Beach, California, with a portfolio that includes Marriott, Hilton and Hyatt brands. Aptech is an IBM Premier Solution Provider as well as a Prophix Premier Business Partner offering web-enabled business intelligence, budgeting, and hotel accounting software systems that are 100% hospitality specific.
  • Twenty Four Seven Hotels upgraded all 23 properties from Profitvue® to Aptech’s PVNG hotel accounting software in late 2019
  • Twenty Four Seven Hotels’ Vice President of Finance and Accounting Samuel Grant said, “All our properties are on PVNG now and the upgrade went smoothly. My staff loves the system. PVNG is easy to use and its cloud platform enables me to manage and review financial processes from anywhere on a mobile device. This makes it a very efficient system and gives us greater latitude in our financial operation.”
  • ...2 more annotations...
  • PVNG supports one property or a large multi-brand, multi-property portfolio. PVNG uses the most current technology platform incorporating AP, AR, GL, Statistics, Financials, and a Bank Reconciliation, all with easy to use, familiar browser navigation.
  • Each of our properties is a separate entity and PVNG lets us provide separate financials for each,”
  • agrie013 on 09 Feb 20
     
    Twenty Four Seven Hotels has moved all their properties to Aptechs PVNG software. PVNG is a cloud-based enterprise accounting software. Aptech is a software company that has 100% hospitality specific software systems. Twenty Four Seven hotels has had no issue with this software as of yet they have only been seeing the positives of the software, the staff finds it very easy to use as well as the vice president of finance for the chain. twenty four seven hotels portfolio also includes Marriott, Hilton and Hyatt brands. this could see major hotel brands switch to more cloud based technology if this chain continues to be successful with it
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5 Best Practices to Prevent Insider Threat - 0 views

insights.sei.cmu.edu/...to-prevent-insider-threat.html best practices practices threat hospitality software technology
shared by augu010 on 15 Feb 20 - No Cached
  • Insider threat continues to be a problem with approximately 50 percent of organizations experiencing at least one malicious insider incident per year, according to the 2017 U.S. State of Cybercrime Survey.
  • While intellectual property (IP) theft, IT sabotage, fraud, and espionage have continued to appear as the primary forms of malicious insider threats, new research has led us to understand the patterns related to unintentional insider threats. These threats represent a significant risk for organizations and potential attack vectors for malicious insiders and external adversaries.
  • Know and protect your critical assets Develop a formalized insider threat program Deploy solutions for monitoring employees actions and correlating information from multiple data sources Clearly document and consistently enforce policies and controls Incorporate malicious and unintentional insider threat awareness into periodic security training for all employees
  • ...18 more annotations...
  • The trust that organizations place in their workforce can leave them vulnerable to malicious insiders, who often use particular methods to hide their illicit activities.
  • Current technology allows seamless collaboration, but also allows the organization's sensitive information to be easily removed from the organization. A complete understanding of critical assets (both physical and logical) is invaluable in defending against attackers who will often target the organization's critical assets.
  • Critical assets can be both physical and logical and can include facilities, systems, technology, and people. An often-overlooked aspect of critical assets is intellectual property.
  • Formalized and Defined Program:
  • Organization-wide Participation:
  • versight of Program Compliance and Effectiveness:
  • Confidential Reporting Mechanisms and Procedures:
  • Insider Threat Incident Response Plan:
  • ommunication of Insider Threat Events:
  • Protection of Employees' Civil Liberties and Rights:
  • Policies, Procedures, and Practices that support the InTP:
  • Data Collection and Analysis Techniques and Practices:
  • Prevention, Detection, and Response Infrastructure:
  • Insider Threat Practices Related to Trusted Business Partners:
  • Insider Threat Integration with Enterprise Risk Management:
  • Organizations should ensure policies and controls provide: concise and coherent documentation, including reasoning behind the policy, where applicable consistent and regular employee training on the policies and their justification, implementation, and enforcement Organizations should be particularly clear on policies regarding acceptable use and disclosure of the organization's systems, information, and resources use of privileged or administrator accounts ownership of information created as a work product evaluation of employee performance, including requirements for promotion and financial bonuses processes and procedures for addressing employee grievances
  • wareness training for the unintentional insider threat should encourage employees to identify potential actions or ways of thinking that could lead to an unintentional event, including level of risk tolerance--someone willing to take more risks than the norm attempts at multi-tasking--individuals who multi-task may be more likely to make mistakes large amounts of personal or proprietary information shared on social media lack of attention to detail
  • Our intent was to develop a single definition for insider threat that covers malicious and non-malicious (unintentional) insider threats covers cyber and physical impacts applies to both government and industry is clear, concise, consistent with existing definitions of 'threat', and broad enough to cover all insider threats
  • augu010 on 15 Feb 20
     
    This article goes into detail about various safe practices that can prevent cyber threats. Policies and procedures must be created in order to protect us from cyber crimes. Governments have worked hard to protect data from being hacked.
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Shaping the Events Industry - THISDAYLIVE - 1 views

www.thisdaylive.com/...shaping-the-events-industry event management Hospitality
shared by lvela051 on 18 Jul 18 - No Cached
  • An industry that contributes conservatively over N100billion to the Gross Domestic Product (GDP) of Nigeria annually and potentially has about N1trillion in turnover clearly needs to regulate itself.
  • This prompted the convener of Events Market Nigeria (EMN), Temitope Amodu, to bring all the players together such as wedding vendors, stakeholders, entrepreneurs, make-up artistes, DJs and event market enthusiasts among others who gathered for a day of networking, mentoring and discussions on pertinent issues about Nigeria’s ever growing event industry.
  • The 10th edition of the Event Market Nigeria Meet and Greet was the largest free gathering of participants in the event industry in recent times,
    • lvela051
      lvela051 on 18 Jul 18
       
      Have a free gathering of over 700 attendees.
  • ...16 more annotations...
  • He noted that since people love events and have fun, they look for any excuse to throw a party (it is the only thing that can make people sane in a recession or in a volatile emerging market). Thus, it is a no-brainer to set up a business or be involved in any trade or activity that cashes in on this idiosyncrasy.
  • to share industry related insights and emphasised the importance of collaboration as the new completion within the event cycle.
    • lvela051
      lvela051 on 18 Jul 18
       
      Collaboration is needed to create a successful event.
  • said a country that has a population for almost 200 million people and a reputation for an ostentatious culture, it is a no-brainer that the events industry is a rough diamond
    • lvela051
      lvela051 on 18 Jul 18
       
      None seem interested in such a profitable industry with potential.
  • The recent growth in the events industry has contributed to the spontaneous growth in many business verticals e.g. event planning, venue, photography, food and many more services along this massive value chain.
    • lvela051
      lvela051 on 18 Jul 18
       
      All contributors in the success.
  • the hospitality industry has been a source of optimal returns for investors.
    • lvela051
      lvela051 on 18 Jul 18
       
      event management being a part of that industry.
  • The events industry has grown at an average pace of 6.2 per cent each year globally since 2003.
  • The goal is to create an ecosystem that allows growth and development to take place, one that identifies, creates and drives excellence within the youths and veterans of the event industry.
    • lvela051
      lvela051 on 18 Jul 18
       
      Main goal within the event industry.
  • Nigerian company or middle-class family spends over 15,000 dollars per event.
  • 7 million dollars was spent on parties in Lagos over a five months period in 2013.
  • It involves studying the brand, identifying the target audience, devising the event concept, planning the logistics and coordinating the technical aspects before actually launching the event.
    • lvela051
      lvela051 on 18 Jul 18
       
      Event Management:
  • Basically, there are two types of events, namely; corporate and social events.
    • lvela051
      lvela051 on 18 Jul 18
       
      Its important to determine which events are mostly going to be catered too.
  • It is not a very organised industry; particularly because there is no specific legislation regulating this sector of the economy.
  • A common complaint from customers/clients of the industry is the issue of liability.
  • when disputes arise between a professional in the events industry and a client, there are no regulations on the applicable dispute resolution mechanisms
  • the industry is too fragmented.
  • Protect your business via written contracts, create a proper corporate structure for your business, adhere to the simple principles of corporate governance (e.g. have a board of directors or advisors etc), retain a good audit and tax firm to examine your books annually and make your business tax efficient, retain a legal partner to mitigate your legal risks. Run a business and not a hobby!”
    • lvela051
      lvela051 on 18 Jul 18
       
      Important to Protect the business legally.
  • lvela051 on 18 Jul 18
     
    The focus of the article is to highlight how the event industry is becoming more popular among the hospitality industry in Nigeria. It mentions the Events Market Nigeria (EMN) group aims to provide a places that allows for growth and development within the event industry with the newcomers and experienced event planners. The event that was hosted by the EMN, provides free gathering that offer different speakers to offer advice and their experience to those attendees willing to listen. Throughout the article, it states that the country of Nigeria has a population of "almost $200 million people and a reputation for an ostentatious culture", which makes it a perfect place to invest in the event industry. Especially due to the fact that the industry is a source of a more favorable return on investment even though other sources in Nigeria are considered more attractive. What makes the event industry profitable, is the ability to venture with other businesses such as venues, catering, event planning and more. But with all the good, the article does point out the issues such as liability and the lack of rules that are set for the industry. I think that it's an important topic to consider because hotels are implementing a source of revenue with renting out meeting spaces and catering services to outside companies. With more and more events being planned, I think it's a great business to venture in. The ability to have an events department within a hotel or even a restaurant gives the establishment to produce more revenue within other departments. Such as a hotel, the planning of a meeting not only brings in the revenue of the space being rented but also to Food and Beverage with the catering aspect and the front desk with the rooms being occupied by the clients and attendees.
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Best POS Systems for 2020 - 1 views

www.businessnewsdaily.com/2955-best-pos-systems.html
shared by kmert005 on 30 May 19 - No Cached
  • complete back-office solution built into the software
  • works with all major credit card processors and POS equipment.
  • iPad POS system for midsize and large restaurants.
  • ...19 more annotations...
  • it comes with back-end features like reports, built-in CRM software, a timeclock with payroll exporting, offline mode and web orders.
  • iPad POS solution for bars, restaurants, retail shops and professional service providers.
  • prefer a Windows-based POS system
  • cloud-based POS system for independent retailers as well as those with multiple locations, such as chains, franchises and buying groups
  • accounting programs, property management systems, gaming and casino systems, and liquor dispensing systems
  • an inventory database, e-commerce solutions, a built-in timeclock and 24/7 customer support.
  • s, Cake has table and guest management features such as reservation and waitlist management as well as a mobile solution, OrderPad, that helps your staff take orders and payments quickly. Cake is cloud-based and provides 24/7 support.
  • inventory, purchase orders, loyalty programs, gift cards, reports and multi-store management.
  • It has a built-in timeclock and accounting system. Its restaurant-specific features include reservations, table and delivery management tools, and a kitchen display system.
  • Features include inventory management, sales analytics, digital receipts and loyalty programs.
  • employee management, inventory, and reporting tools. It also has an app marketplace and its own API, giving you plenty of options to fully customize the software. The company offers 24/7 phone support.
  • It supports omnichannel sales and has tools for inventory management, tiered pricing, purchase ordering, analytics, and email marketing and customer loyalty programs.
  • like stadiums and theme parks.
  • quick-service and fast casual eateries
  • he company partners with software vendors, system integrators and value-added resellers in many industries, including retail, healthcare, hospitality, kiosk, gaming and manufacturing.
  • Features include appointment scheduling, employee management, inventory tracking, integrated payment processing, and gift card and loyalty programs.
  • It also has multiple customer support resources, including free 24/7 phone and email support, live chat, and community forums.
  • ERP company that offers both retail and restaurant POS software that you can use as an on-premises system or as a web-based platform that you can access from a browser on any computer, tablet, or phone.
  • Clover has its own API, so your developers can create custom integrations if needed.
  • hchiebooth on 30 May 19
     
    This article presents suggestions on POS selection for companies sized from small to large. I found this article really interesting and reiterates that the selection of the POS is going to be based on company needs/culture. Their research was extensive and conducted market research repeatedly, before suggestions were made. It also touched on the different pricing options, in addition to any special features the POS may offer.
  • alexsolano36 on 03 Feb 20
     
    This article talks about the best POS systems for 2020. What I found interesting is that the majority of these systems are cloud-based and offer integrated information services for a variety of industries, not just hospitality. A lot of the systems also are ipad based and work well with third-party POS hardware. They also have automated payment options integrated, for people who like to process payments electronically (i.e. Apple Pay). I think its important to know about these POS systems and what they can accomplish for hospitality companies.
  • kmert005 on 14 Apr 20
     
    In this article, they talk about the best pos systems to use for 2020. They list each pos system name and then summarize the benefits and give a full review. The first system they talk about is lightspeed, which Ipad pos system has solutions for retail stores, restaurants, and online businesses. It's fully mobile, so you can check inventory from anywhere in the store, show customers product images and descriptions, and ring up orders and accept payments on the sales floor or, for restaurants, tableside. The next system is Vend that has real-time reports, inventory management features, and access to various integrations that can help you run your business, save time, and boost sales. This POS software is suitable for nearly every type of retailer. Whether you run a clothing store, a sporting goods store, or a specialty service-based business such as a car wash or computer shop, Vend has the features you need. Touch Bistro is a simple and affordable POS system that focuses on the unique needs of restaurant owners, with tables, reservations, and delivery management features. It's suitable for all types of food establishments - fine dining, casual eateries, cafes, pubs, food trucks, and more. Lastly, there is eposnow has both retail and hospitality versions of the software are available, each with a robust selection of features to help you run your business. It also has more than 80 integrations, so you can add extra capabilities and connect to the business programs you already use.
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Hotel Security: Preserving Hospitality While Protecting Guests | Allied Universal - 0 views

www.aus.com/...tality-while-protecting-guests hotel security protecting guests
shared by dsada005 on 12 Feb 20 - No Cached
  • How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service? 
  • “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
  • A single act of crime on your property could diminish your brand.
  • ...3 more annotations...
  • Hotels need to partner with an experienced physical security provider, and ensure that the entire staff understands the need to keep security top of mind - always. 
  • Maintain security-minded customer service  Review key card access  Establish evergreen background screening protocol  Control after-hours access  Assess location and local crime statistics  Train security officers to welcome and protect  Bolster public/private initiatives  Maintain emergency response plans  Commit to ongoing training
  • The open environment fostered by hotels is welcoming to guests and visitors but, unfortunately, also creates vulnerabilities that must be addressed. Ensuring that all public spaces are continually monitored by staff and security personnel is crucial in maintaining a hospitable environment. 
  • dsada005 on 12 Feb 20
     
    This article emphasizes the importance of security in any hotel. "It takes 20 years to build a reputation and five minutes to ruin it." This quote stuck to me as you can spend all your life working on a brand, for it to be destroyed due to a lack of safety measures. When going to a hotel, or traveling in general, a guests main concern is their safety. However, too many safety measures can actually have an adverse effect on guests, making them wonder why there are so many safety measures and if they are actually safe in this hotel. For example, going through a metal detector in an airport is accepted to be normal, however, if a hotel had such, I am sure this would have most of the guests feeling unsure about staying in the hotel. Too much security and you are deemed as unsafe, and too little security can ruin your brand if something were to happen, therefore, a good balance of security is necessary. Some security measures in this article are: key card access, evergreen background screening, after-hours access, assessing local crime statistics, security officers must be properly trained to welcome and protect, and emergency response plans must be practiced.
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Hubb releases virtual event technology | Vancouver Business Journal - 0 views

www.vbjusa.com/...eases-virtual-event-technology technology hospitality solution business
shared by lavendersheshe on 23 Mar 20 - No Cached
  • Vancouver-based Hubb has partnered with Evia Events to support the events industry in pivoting to virtual events solutions to minimize the impact to attendees and sponsors affected by recent event cancellations
    • lavendersheshe
      lavendersheshe on 23 Mar 20
       
      Due to the outbreak of the coronavirus pandemic event companies have been forced to cancel events. Event technology steps in to provide solutions for virtual events to still bring people together.
  • Evia can also help produce and distribute content for organizers who don’t have those capabilities in-house. Hubb’s attendee facing web-based tools include an attendee schedule builder, where attendees can build their schedule ahead of the event, save favorites and easily find and view content, including videos and presentations.
    • lavendersheshe
      lavendersheshe on 23 Mar 20
       
      This technology allows event planners to produce events and giving them access to tools required to put content together for attendees. Attendees will also have access this content and tools that will help them navigate through the virtual event easily
  • Hubb Meetings lets attendees book 1Ă—1 meetings with other attendees, product experts or sponsors — these meetings can happen onsite or virtually using an online collaboration tool.
  • lavendersheshe on 23 Mar 20
     
    Amid the outbreak of the coronavirus (COVID-19) software companies like Hubb and many more are coming up with solutions for bringing people together virtually. These softwares can help in reducing the impact on the event industry and help businesses conduct events when needed.
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Expedia will refund hotel guests during COVID-19 outbreak regardless of existing bookin... - 0 views

www.phocuswire.com/edia-coronavirus-letter-hotels travel hotel technology
shared by uhey77 on 26 Mar 20 - No Cached
  • thousands of cancellations from guests due to the COVID-19 coronavirus.
  • Many travelers physically cannot or should not take their trips
  • Expedia Group created the Global Cancelation Waiver Program - a mechanism that will see every property in its portfolio automatically enrolled so that a guest's cancellation and refund can be issued if they wish to cancel a booking.
  • ...1 more annotation...
  • global force majeure circumstances, we intend to enroll all partners with outstanding non-refundable prepaid bookings made prior to March 19th for stays between March 20 and April 30, 2020 into the Global Cancellation Waiver Program."
  • uhey77 on 26 Mar 20
     
    Expedia Group is an American online travel shopping company for consumer and small business travel. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, Expedia.com, HomeAway, Hotels.com.This decision is very understandable and kind for all the travelers.
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10 Smart Hotel Marketing Strategies to Increase Bookings | WordStream - 0 views

www.wordstream.com/...hotel-marketing technology hospitality solution business hotel marketing
shared by lavendersheshe on 26 Mar 20 - No Cached
  • The challenge of being in the hotel marketing industry is the overwhelming amount of competition. Especially with the growth in popularity of websites like Airbnb and Home Away, it’s become even more challenging to stand out against the competition to gather more bookings.
  • You need to be EVERYWHERE relevant online for potential bookings so people can find you in the window when they need to book a place to stay.
  • Remarketing is a critical component for hotel marketing due to the fact that travelers are distracted not only by everyday distractions (like pop-up phone notifications and crying babies), but to the fact that there are hundreds of other options they can choose from.
  • ...7 more annotations...
  • What type of hotel are you marketing, and who is your typical guest? There needs to be a different strategy for marketers of a Super 8 Motel off Route 9 compared to the Ritz Carlton on the sandy beaches of the Caribbean shores. These people book differently, travel differently, and have different budgets
  • Figure out when things are busy, steady, and slow and then adjust your budget accordingly. Make sure your windows aren’t too narrow. This often requires planning ahead, but Google and other ad platforms make it fairly easy to adjust your budget on an ongoing basis
  • For example, you could offer all first-time guests a 15% discount. Incentives are also great for creating a sense of urgency to spur people to book with you before they miss out on a special limited-time offer.
  • For instance, you could partner with a popular brewery and run a contest where the winner gets a free brewery tour and beer tasting along with a discounted stay at your hotel. Building these relationships will lead to easy, effective, and affordable marketing that will definitely increase your booking rates.
  • Don’t Just Market the Hotel, Market the Location
  • Marketing and customer service go hand in hand, especially in the hospitality industry. If you go above and beyond for your customers, then they are much more likely to pay it forward and do the same for you in terms of stellar online reviews, referrals, and return visits.
  • Customer loyalty programs are a wonderful way to ensure customers come back again and again.
  • lavendersheshe on 26 Mar 20
     
    The hotel industry is highly competitive and it is important to maintain an appeal to your customers and gain a competitive edge. Smart technology strategies is a way for a hotel to be able to ensure business and remain relevant to the target audience.
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The 29 Best Event Management Tools for Event Planners - 1 views

www.socialtables.com/...event-management-tools event management tools planners technology hospitality hotel software business green mobile travel tech
shared by mfont039 on 10 Oct 19 - No Cached
  • increases attendance by 20%, productivity by 27%, and profit margin by 20-30% on average.
  • Capterra,
  • Event management tools are a topic we love talking about. Mainly because experiential marketing stats show that the use of event management software
  • ...28 more annotations...
  • top event planning tools based on reviews from real users
  • Case studies and peer reviews are your best friend during this process.
  • Look for prices that are clearly stated or easy to obtain.
  • The tool is easy to use.
  • here are some online event management systems with reliable rave reviews, free or defined pricing structures, and user-friendly features to kick start your event planning process.
  • Cvent
  • Cvent’s event management platform automates and simplifies the entire planning process. Start with sourcing your venue and end with custom dashboards and reports after your event.
  • Social Tables
  • Social Tables brings you the best of venue sourcing, event diagramming, guest management, and check-in. The free event planning tools let you create to-scale diagrams in minutes. You can map out all the smallest details and share them with venues, clients, and collaborators. In addition, Social Tables helps you manage guests — from VIPs to special meal requests — and visually seat them in diagrams.Social Tables also creates award-winning platforms for hotels and venues, including CRM Software, Event Sales, and Event Services platforms.
  • Tripleseat
  • Tripleseat is the best event planning software for unique event venues. It’s a web app for sales and event management built mainly for restaurants, hotels, and venues.
  • You’re able to capture event leads, convert leads to bookings, create contracts and BEOs, and more. For event pros who are crazy about data, Tripleseat also gives you many reporting options to measure ROI.
  • Regpack
  • Use Regpack to customize registration forms and create unlimited attendee types. You can check in guests with a mobile device or let them check themselves in. You can even embed the software on your website’s sign-up page.
  • Event Mobi
  • Well-known enterprises like Intel, Motorola, IBM, and Johnson Johnson use Event Mobi. This event management tool lets you engage with guests before, during, and after the event.
  • Member Solutions
  • Member Solutions was originally created to process membership registrations, so it’s popular among fitness studios. Since it was founded in 1991, it has expanded to include various tools for planning events.
  • Caterease
  • Caterease simplified the catering portion of event planning. With Caterease, you can create visual menus for guests.
  • Fonteva
  • Fonteva lets you manage an unlimited number of events with a single annual fee. This service is especially popular in the hospitality industry. Westin Hotel, in fact, is one of its regular users.
  • . Hubb
  • If you’re a corporate conference manager, it might feel like you’re always chasing down programming info for your event.
  • Momice
  • Momice is an all-in-one event software that handles everything from registration to website building to event statistics.
  • DoubleDutch
  • DoubleDutch is all about community building. Their four-pronged strategy consists of designing delightful attendee experiences, future-proofing events themselves, facilitating high-volume event planning, and leveraging a network of partners.
  • aguar024 on 10 Oct 19
     
    As a full time event planner I have learned that softwares are the best tool to have when working on this industry. The reason why I wanted to share this article is because I learned about so many software that I didnñt knew before and feel that they work great or at least look amazingly well equipt.
  • mfont039 on 24 Feb 20
     
    This article provides a list of the best event software systems that are used by companies such as Hilton, Marriott, Westin, Johnson & Johnson for event planning. In the case of hotels, some of these event planning tools such as Cvent & Tripleseat can also be used to receive leads that can be turned into bookings should the client accept the rate at which the RFP has been submitted by the venue.
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How hotels are becoming smarter about waste | Hotel Management - 0 views

www.hotelmanagement.net/...e-becoming-smarter-about-waste
shared by anonymous on 25 Apr 20 - No Cached
  • Resorts, hotels and restaurants generate a lot of waste—from food, packaging, amenity containers, waste water from toilets, kitchens and laundries.
  • Food waste accounts for more than 50 percent of waste in the hospitality industry. In the U.S., more than $218 billion is spent on growing, processing, transporting and disposing of food that is never eaten. This is mostly from homes and the foodservice industry, which includes hotels, with a whopping 70 billion pounds of food wasted every year.
  • The city of San Francisco has taken some of the most significant waste management steps in the country. After adopting a zero-waste policy in 2002, the city partnered with Recology, its long-term materials management service provider, to implement a five-pronged strategy, which is aiming for zero waste by 2020: Create convenient programs Conduct extensive public outreach Provide generator and service provider incentives Process trash to recover materials Adopt waste-reduction policies
  • ...3 more annotations...
  • Recology provides similar economic incentives through its “pay-as-you-throw” program  in which the less trash a business discards and the more it recycles and composts, the less it pays for pick-up services.
  • “Zero Waste means designing and managing products and processes to systematically avoid and eliminate the volume and toxicity of waste and materials, conserve and recover all resources and not burn or bury them. Implementing Zero Waste will eliminate all discharges to land, water or air that are a threat to planetary, human, animal or plant health.”
  • For business, especially hotels and restaurants, Stephanie Barger director of market development, zero waste programs at the U.S. Green Building Council, emphasized that “zero waste businesses are better businesses—better for themselves, better for customers and the communities in which they operate.”
  • anonymous on 25 Apr 20
     
    This article goes over the idea of zero waste. It continues on to explain what it means and how hotels are adapting to it.
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Cybersecurity in Hospitality: An Unsolvable Problem? | Paladion - 0 views

www.paladion.net/pitality-an-unsolvable-problem
shared by anonymous on 14 Feb 19 - No Cached
  • n addition, hotels often share partnerships with other local companies that their guests may frequent (from restaurants to local entertainment options), giving hotels even more expansive profiles on each guest in their database.
  • This rich personal data is invaluable to cybercriminals
  • Nearly every hotel now offers their guests dedicated mobile apps, and new digital partnerships with sponsors, travel companies, and other related hospitality and entertainment companies.
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  • Only one employee at one hotel needs to make one mistake to create a global crisis.
  • nd here’s the really bad news: even if a hotel runs their own networks perfectly, they cannot control one of their many external vendors.
  • large-scale hotel breaches were not caused by any specific mistake made by the hotel—they were caused by cybercriminals breaching the hotel’s Point of Sale (POS) system
  • Hospitality companies still need to modernise their infrastructure, train their staff, and hold their partners accountable.
  • While hospitality companies have fewer transactions than retail organisations — and thus have data on fewer customers to steal — they collect substantially more valuable and varied personal data for each of their guests
  • anonymous on 30 Oct 19
     
    Cybersecurity is hospitality is a very big issue. Hotels collect very personal data from guests, like names, addresses, credit card information and more. Large hotels have been attacked in recent years and peoples personal information has been stolen. Hotels like everyone else need to update their systems regularly and train staff to know what they should and shouldn't do while in the system.,
  • anonymous on 24 Apr 20
     
    This uncovers the dilemma hitting many hospitality businesses, cyber security. It explains why the hospitality industry is at risk and how to prevent against these attacks. It always goes over the simple challenges hospitality faces with this topic.
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SnapShot Expands US Business With New Clients and Growing Teams in New York and San Diego - 0 views

www.hospitalitynet.org/...4083207.html hospitality technology software tech hotel
shared by cvera019 on 30 Aug 17 - No Cached
  • "We are entering the golden age of hotel software where hoteliers have an opportunity to differentiate their offerings by assembling and integrating unique sets of applications," said Jos Schaap, CEO and Founder of mobile technology and PMS company, StayNTouch. "We are proud to partner with SnapShot, who is a foundational leader in this endeavor."
  • Today, with more than 3000 hotels on its platform, Berlin-based SnapShot has five commercial centers across the United States, Europe and Asia Pacific. In May 2017, SnapShot launched the SnapShot Marketplace, a fully-integrated ecosystem where hotels have access to applications designed specifically for the hospitality industry. Among these is SnapShot's flagship app, SnapShot Analytics, which provides an overview of PMS and performance data, Google Analytics, social media, OTA reviews and more on a single dashboard.
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HP attempts to modernize traditional retail experience with POS solution | Retail Tech ... - 0 views

www.enterpriseinnovation.net/...rience-pos-solution-1184675085 hospitality POS
shared by cvera019 on 15 Oct 17 - No Cached
  • HP claims it is working with leading retail and hospitality customers and partners to reimagine how technology can transform the in-store experience for customers. The outcome is the HP ElitePOS – another point solution to the myriad of point solutions cropping up to serve the digitally transforming retail sector.“The new HP ElitePOS solution is built for versatility with a sleek and stunning design that can adapt to multiple retail and hospitality environments, while still offering the security, performance and long-term durability that our customers expect from HP,” said Ng.
  • cvera019 on 15 Oct 17
     
    This article includes information about the future in POS systems from HP. They claim to be working with hospitality customers to transform the retails and hospitality sector. This system will offer security and long-term performance.
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A Necessary Evil: A Look at The OTAs - Hotelier Magazine - 0 views

www.hoteliermagazine.com/ssary-evil-online-travel-agent
shared by jmore044 on 16 Sep 17 - No Cached
  • So, what’s the issue? For one, the whopping commissions the massive web-based entities take, routinely in the 20- to 30-per-cent range
  • Hotels won’t give them any parameters at all, he points out, and a different pricing model will have to emerge. “They won’t necessarily take commission or such, but they might charge you just to drive people to your site. It’s a scary idea.
  • The net result, says Estis Green, whose company conducts hotel data analytics, is that hotels can’t really compete on price alone anymore. It’s why, in today’s new reality, competition is a game played with other factors, including value-added services, rates based on multiple nights’ occupancy or other inspired — even desperate — offers devised by hoteliers.
  • ...5 more annotations...
  • The ultimate trick to navigating the new landscape is for hoteliers to gain a better understanding of their customers, and to apply that knowledge in a way that’s mindful of the distribution channels that deliver them.
  • Consider also the slew of limitations OTAs impose on their partner hotels regarding details such as the cutoff point at which unsold inventory is restored to the property for its own sales efforts. And their very presence irks a lot of hoteliers, who grumble that they’ve lost control of their own assets, a reality made even more bitter because they invited the snakes into their own meadow. “In my humble opinion,” sighs Jeff Froehlich, director of Sales and Marketing at Vancouver’s Shangri-La Hotel, “Hotels created the monsters that are OTAs.”
  • Certainly OTAs are a high-cost channel, but every channel has fees, and the potential in any market is different based on those channels. An independent hotel on the beach is probably using an OTA more than a branded five-star urban hotel that has its own loyalty program.
  • The optimal channel is one that leads directly to the hotel itself. The dollars spent by guests who book through a hotel’s website are pocketed by the hotel. To that end, operators might improve the look of their websites, include better content, post quality photos and generally ensure the site is superior to the competition. Additionally, they might spend some time contemplating value-adds: including free breakfasts, complimentary room upgrades and late check-ins. Loyalty programs also serve as powerful anchors for an increasing number of hotels. When someone buys a room through an OTA, he doesn’t enjoy the benefit of added points to his standings with the property.
  • Online travel agents are evil, Froehlich says, but necessary. “There’s no point trying to put the monster back in the box.” And no one is disputing OTAs’ right to real estate in the hotel universe. The notion that OTAs have grown too big for their britches notwithstanding, says Le Saint Sulpice’s Di Re, doesn’t mean hoteliers are talking divorce. “We have no choice,” he shrugs, conceding the fact the online agents have massive marketing power. “You’re damned if you do, damned if you don’t.”
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Irish hospitality market increases investment in technology as Guestline celebrates one... - 0 views

www.hotel-industry.co.uk/...elebrates-one-year-anniversary technology hospitality
shared by brenda981005 on 07 Mar 21 - No Cached
  • brenda981005 on 07 Mar 21
     
    EEMC, a hotel solution developer based in Kuwait, has partnered with leading hotel connectivity provider eRevMax to provide advanced channel management solutions for its hotel customers. eRevMax is a travel technology company that provides assistance to hotels through channel management, rate intelligence, connectivity solutions and a centralized management platform. EEMC provides services ranging from hotel and retail solutions to data center and smart building infrastructure development.
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