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Vantage Hospitality Group utilizes ZDirect's Zmail to market to guests behaviors and preferences. The company has teamed up with Sabre Hospitality Solutions to simplify reservations. ZDirects data collection has created a personalized communication that seems less automated, while Sabre Hospitality Solutions has expanded their audience. They work together to achieve "maximum profit from unsold perishable room inventory."

This article is about the success eMarketing of ZDirect and Sabre Hospitality Solutions. The emarketing provides the hotels online and mobile communication tools which is a good improving of two-way communications. It is an efficient and dependable process that help guests to receive email confirmation immediately. 

Although a POS system is a big investment. You need to purchase the new system, train the employee and maintain the system. But the system indeed can provide a lot of benefits.It can not only calculate payment and process customer payments, but also track the invenyory and labor costs. They still can manage the information and save cost.

A local restaurant in LaSalle Illinois, Uptown Grill, has turned their full menu into an e-menu, or electronic menu. All customers are to use an android-based tablet in replacement of the traditional paper menu along with their entire wine menu. The e-menu is simple to use. There are two apps available to the customer one of the apps it the restaurants menu. The other renders the tablet useless if a patron were to walk out of the restaurant with, their way of decreasing the thought of theft of their new tablets. The e-menu allows for guest to find out more information for any food item on the menu, all they have to do is tap the image. It pulls up with a full description of the item along with another option, wine pairing. Their menu comes equipped with a wine paring, or suggestion, for each dish. They sell, "hundreds of different wines", and this is a great way to help guests who are inexperienced with wine. For those patrons that have not adopted the e-menu, Uptown Grill provides their paper menus.

The Casino MonteLago which the company has a 40,000-square-foot casino with 241 state-of-art slot machines and 38 high-tech electronic table games and full-service restaurant and a bar selected the InfoGenesis™ POS system with a leading developer and marketer of proprietary enterprise software, services and solutions to the hospitality and retail industries to enhance their guest service. Casino MonteLago thought the the InfoGenesis™ POS system is the most right one fit their operation because that system's openness, accessible user interface and real-time reporting features were big selling points which combines the powerful reporting and configuration capabilities and maximize efficiency, gain tighter control over costs and enhance guest service in dining, bar service and retail operations. The InfoGenesis™ POS system works efficiently by not only boost productivity at the property, but also will help reduce potential losses, maximize revenue potential and enhance the guest experience.

This is an amazing technology. A customer can use his cellphone to do the reservation, check-in, enter the room and pay the bill. If  this technology can be widely used in this industry. It really can bring a lot of convenience to both the hotels and the customers. It is also very safe, because only your cellphone can open your room and the cellphone is also a identification of a customer. But there are two concerns. First is the cost of this technology and the hardware. It can be too much to afford for the hotels. Second, is it really that safety. What if someone lose his mobile?

Forbes magazine named an event planner as the 6th most stressful jobs behind military general and police officer. An event planner must manage and navigate through multiple venues, proprieties and customs. This article identifies aspects of event planning that are now being dominated by technology. First, attendees are no longer limited to have to show up to the venue. Guests now are video streaming from anywhere around the world. Second, guest expectations are high. Attendees are savvy and knowledgeable about new technological trends and expect to be wowed at events. Third, electronic such as touch screens, wifi, and broadband are norms in the industry. Fourth, social media has monopolized marketing. Fifth, mobile technology allows for access anytime/ anywhere. Apps are everywhere! And finally, online management systems are designed to integrate invitations, check-ins and registrations online to speed up and streamline the process.

This article explains the basics of Cloud Computing and how more companies are converting to the "Cloud." The article will also detail the pros and cons of Cloud Computing and highlight current issues concerning this growing technology.

I found an interesting article about how the big computer companies can recycle the computers. This can solve some of the main problem about the recycling. The article is referring to idea that computers may become bigger size but easier to recycle. In other words we might wanna make a step back in the past, when we was able to just replace one detail from the computer instead of throwing it away.

The Doubletree Dallas/Richardson hotel did a total overhaul of the security system and reopened. They choose the VISIONLINE and Signature RFID by VingCard to meet the travelers' demand of security, efficiency and reliability. What's more it is a cost-effective system which facilitate reliable wireless two-way communication by the host security and PMS systems. The VISIONLINE is a security control from the central location, utilizing RF-online communication capabilities that eliminate the need to travel to each guest room. The Signature RFID, advantages included remotely cancelling guest and staff keycards with one click, or identifying and changing low batteries communicate with multiple rooms at once, reducing the number of network components required for installation and so on. For the company, it is ease and exclusivity. The staff can maximize their efficiency to spend less time on maintenance and more time on customer service, increased reliability and performance at an affordable cost, highly reliable security, unprecedented convenience and ease-of-operation, decreasing the overall workload.

Hospitality Industry is seeing a increase in bookings of hotel rooms, airplanes reservations, and even dining reservations through mobile devices. Expedia website belives there will be an increase to 32 million people using mobile devices to book hospitality venues in 2016. Expedia has also noticed that many people are booking same night hotel reservations from their mobile devices. Many people who are using their mobile devices for booking are under the age of 30 years old. National Restaurant Association also confirm that a younger generation is using mobile technology to find a restaurant, from booking a reservation, to looking at menus, also even ordering their meals and paying for it using their mobile devices. Another thing is that mobile devices are being used to do research on restaurants and reading reviews before choosing a particular venue. A downfall to this mobile outbreak is how do hospitality establishments respond to bad reviews. The response to a bad review can make or break your establishment in my opinion. Many restauant owners are asking themeselves how can I take this social and mobile technology and introduce it to my concept and goals. So my feeling is that the hospitality industry is embracing mobile and social technology as it grows. However, are they embracing it fast enough? It seems to me the customers who use mobile and social technology are growing more rapidly.

It will be soon that all hotels go to using mobile check-in. We have implemented it on our current Hilton hotel and this technology gives the guest the power to pick their own room within the hotel, electronically check in from their phone, as well as use their phone screen code to unlock their room door. It all but eliminates the need of a front desk staff upon a guest's arrival. Without the personal communication I believe that some of a guest's experience is taken away, however there is no slowing down this technology and the use of it within the hotel industry. I agree in the fact that management has to stay educated and up to speed about how all of this technology operates as well as the affects it can have on their operational scores. On a positive side, management might cut some of their labor costs by having this technology act as a sort of hourly employee.

This is a great article highlighting the cons of of cloud-based PMS. In India, the infrastructure is not developed enough for hotels to rely on a cloud-based PMS. While the hotel industry is slowly adopting things such as mobile check-in, there is great hesitation to adopt the cloud-based PMS. The Internet in India is not reliable therefore it would not be efficient for hotels to send all their data to the cloud. In the event of an outage, the hotels would not be able to operate. There are also many concerns over data security; Indian hotels are worried about transferring secure information to an "unknown" place. Yet, individualized properties are looking forward to centralizing PMS and perhaps embracing cloud-based PMS in the near future. Only time will tell how long it will take the Indian hotel industry to become more technology oriented. 

This article serves as a good reminder that as hotels adopt certain technologies to enhance the guest experience, it is also important to remember to test and retest these new technologies for possible security concerns. The thought of being able to open your hotel room door with your cell phone is appealing and convenient, but also comes with some security concerns that traditional key cards do not. On the other hand, some argue that RFID chips would actually make door locks more secure, and make it easier to track who enters the hotel room and when. Either way, security concerns always have to be considered when adopting new technologies.

This article talks about ways to increase hotel security. Although hotels may have proper security and policies in place to protect the property, they are often subject to cyber cyber-attacks, break- ins, theft, fraud, and other crimes. Lack of proper security in hotels may lead to increased guests losing belongings to theft. As vice president of global safety, Callaghan spent 35 years with Marriott International. He was responsible for properties throughout the United States, Latin America, and the Caribbean. During his career, he could manage everything from the integration of new technologies such as electronic locks and computer surveillance systems to implementing anti-terrorism procedures. The following list shares Callaghan tips on guest safety, internal theft, and cyber security that can help owners and operators avoid down time, reputation loss, liability, and lawsuits. This ensures property security and that information in up to date.

Security is really important in the hospitality industry. It's vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes. The security means a better, safer, guest experience. Since the Las Vegas shooting, we need to pay more attention to the safety and security. There are many ways to increase hotel security. Like the update locks. Locks that can track who goes in and out of rooms can serve as a deterrent to theft. Make time for safety meetings. Monitor activity with software. We also can use closed-circuit television to monitor the property doesn't matter too much if no one is looking at the monitors. We can evaluate and improve. For the Las Vegas shooting, hotel said that they should do something immediately to protect from another event happening. We also can use meet and greet to improve the security problem. It's the effective and simplest way. Employees should also look out for people who don't fit the profile of the hotel's typical guest.

This article discusses the importance of having a Point of Sale, or POS, system in your restaurant and its many roles in the operations of the business. POS systems track all sales transaction up to the minute. It also accounts for all employees' operations. Of course, there are pros and cons to every system. One pro of a POS is the direct connection to the kitchen staff. Once the server places the order, a ticket is printed in the kitchen thus helping to eliminate miscommunication and create efficiencies between servers and kitchen staff. Another positive stated was a POS system helps cut back on employee theft since the system logs employee actions and makes it difficult to alter items in the system. Additionally, POS systems can help substantially with the bookkeeping operations. POSs can track and collect data regarding popular and unpopular food and menu items. The system also can help with accounting and show payroll as well as profit and loss statements. One of the drawbacks of a POS is the susceptibility to electronic issues, such as hardware failure or system crashes. If there is a catastrophic crash to the system, the restaurant could lose all of its sales data as well as payroll statements and other important documents. Therefore, having a backup is important, but expensive. Additionally, while the POS system typically comes with a warranty, it would be smart to have an IT person employed who can set up the POSs and update the device or software and address any problems the POS network may encounter. Again, this adds cost. In the end, Point of Sale systems are an overwhelmingly positive tool for the restaurant industry. However, restauranteurs need to be aware of the issues and plan accordingly to run a smooth operation.

This article talks about POS. POS-point of sales is a hardware that used in the hospitality industry, mostly used in the restaurant. It's a tool you can accept the payment of customers and count the transaction. Modern POS system provides a platform to help customers to enhance the experience. It's also an easy communication with kitchen and wait staff. It can maximize the revenue. But some issues are POS systems come with limited warranties and tech support. I think companies need to ask for help with the IT advisor In the hospitality industry, tough competition and thin margins, we need to get more value from POS.

This article from Oracle discusses the importance of technology in Hotels. Guests, now days, will be more loyal to certain amenities versus name brands. For example guests used to say ' I only say at Marriott's' whereas now they might say ' I only stay at hotels that offer paying via an app and ordering food electronically'. Positions like concierge and room service attendants are either a thing of the past or the positions will have to be redefined to allow for the incoming Technological advances guests expect. Guests also do not care about sharing personal information to better enhance their experience. They prefer a more individualized experience instead of a ' package- like' experience. These expectations of the guests are the driving force in completions between hotels. The more advanced hotel is sought out more even though the upfront cost might make the profit margins thin.

After participating in this week's discussion on e-waste I got curious. I found an article discussing the increasing amount of e-waste in Asia. According to the article, e-waste is increasing by 63% every 5 years since 2015. Asia in also the largest manufacture and marker for electrical and electronic equipment that is not intend for re-use. So you have to wonder where does is all go? If it's not stuffed into a draw, then it's probably in a landfill. But countries like Japan are getting creative, they have pledged to collect tons of e-waste to create the medals for the upcoming Olympic games. There also many organizations in Japan that are implanting recycling and collection program to eliminate the amount of e-waste that ends up in a landfill or this taken to a factory where they it is then broken down and burned causing toxic gases to enter the surrounding environment and atmosphere.

This article was very interesting and it was about how safety security is very important to the hospitality industry. This article also explained how a study shows the safety and security systems work in the hospitality industry. They also said that it is very important to update the emergency plan because you never know when something going to happen in the hotel and you always have to be ready for anything. This study just showed how an effective information system could prevent and being well prepared can definitely help prevent any emergency.

The article is a study that was conducted in regards to the security management within a hotel and how an effective security system can help in preventing accidents or emergencies from occuring. The main priority of a hotel or any establishment, besides the service provided, is having an effective emergency plan set in place to be able to respond and overcome a crisis. International hospitality being a focus over the recent years, has suffered crises, risks, and disasters causing negative impacts on tourism and the community. Hotels should "issue a check-list concerning a hotel's vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning)." Another part of the plan is to focus on the loss prevention aspect of a hotel by implementing information technology to secure or improve security. On technology mentioned was biometric to increase the hotel information system and also to help reduce cost and improve the way we recognize criminal activities. With the hospitality industry being one of the most vulnerable industries to crimes and disasters, it is important to recognize, improve and update the plans set into place to ensure accurate information. While it's impossible to say that these preventions are going to stop these problems from happening, it can help other learn about the proper steps to handling these situations. I personally think that as much as employers suggest different way, it's the job of the loss prevention team in every industry to construct a plan that address as many issues and conduct trainings that would help to prepare us for these occasions. Trainings are going to be the best way to properly analyze a problem and improve on the emergency plan set.

This webpage explains how attendees can update their electronic wristbands with payment information to attend the festival cash and/or card free. No liabilities mean a better time and less distractions!!