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ayenkiah

This Hispanic Event Planning Platform Will Launch Quinceañera App In 2019 - 0 views

www.latintimes.com/ch-quinceanera-app-2019-446592

event planning platform app hospitality technology solution

shared by ayenkiah on 11 Oct 19 - No Cached
  • ayenkiah on 11 Oct 19
     
    Mi Padrino is a new quincenera planning app that will launched at the end of this year. The new app will encompass everything needed to plan your celebration. App users will be able to budget, create wishlists, and allow families to connect in party planning process.
pvega018

Follow the Money: PeakSpan Capital Reveals Why Now is the Time to Invest in Hotel Tech - 0 views

hoteltechreport.com/...span-venture-capital-in-hotels

hospitality hotel tech

shared by pvega018 on 28 Sep 19 - No Cached
  •  The typical hotel can run on up to 15 different technology systems. Multiply that by the number of hotels in the world and it’s easy to understand this massive market opportunity.
  • Cloud computing was a buzzword for the rest of the world back in 2010 but here we are nearly a decade later and hotels are finally catching up.
  • espite being one of the largest and most dynamic segments of the US and global economy, penetration of cloud-based technologies in the segment remains incredibly low, and the vendor landscape remains tremendously fragmented on a global basis.
  • ...3 more annotations...
  • . There is no need to cede ground on overarching vision and market opportunity, but pursue your mission with ruthless prioritization and by setting sensible, incremental goals and milestones, preserving optionality and alignment with your shareholders along the way.
  • Hotels have a stigma for being slow to adopt technology but that’s changing quickly as digital natives moves into leadership roles at hotel groups around the world.
  • When venture investors look at hotel tech they see the biggest online market in the world (travel) and a massive whitespace for technology companies that can solve real business problems and deliver strong ROIs for hotel clients.  
  • Olivier on 28 Sep 19
     
    A great Article interview regarding cloudbased solution for PMS and how hotel should invest and in whihc tech there is a possible futur for the hotel industry.
  • pvega018 on 22 Oct 19
     
    Throughout this article it is being discussed as to why IT investors should move into hotels and the benefits of getting involved in such a large industry. Explaining how this business takes a log period of time to progress because of how costly and large these businesses tend to be. The benefits of investing technology overall in the hotel industry is a huge investment with a large expected profit.
leahesper

10 Ways to Prevent Fraud By Restaurant Employees - 0 views

www.revenuemanage.com/...ent-fraud-restaurant-employees

fraud restaurant employees technology hospitality hotel software business tech Travel solution mobile green

shared by leahesper on 16 Oct 19 - No Cached
  • Employee fraud should be a major concern to restaurant operators because it can significantly cut into revenue.
  • Quite simply, this is an issue that you can’t afford to ignore.There are two main areas where employees can inflict financial harm on a restaurant: they can steal product or they can steal money.
  • First, consider all of the areas that are at risk for fraudulent behavior.
  • ...9 more annotations...
  • Restaurant managers should have a good understanding of what is happening with transactions.
  • As you review transactions, look for unusual activity.
  • The next step is to investigate any patterns or irregularities you find.
  • At smaller chains, spot-check from each register to look for anomalies.
  • When employees know a fraud detection system is in place, the number of cases decreases.
  • Review your authorization process and revise as needed
  • Rolling out cashless payments can help reduce this problem.
  • Preventing and identifying fraud should be an everyday part of your financial management.
  • Lastly, keep in mind that restaurants with lower menu prices may be at risk for more theft.
  • leahesper on 16 Oct 19
     
    This article gives examples of cases in which fraud took place in the establishment and then gives ways you can identify employee fraud and take steps to prevent it!
tttiiinnnaaa1997

The Most Common Types of Restaurant Theft - 1 views

www.cornwelljackson.com/mmon-types-of-restaurant-theft

technology software hotel solution

shared by tttiiinnnaaa1997 on 17 Oct 19 - No Cached
  • tttiiinnnaaa1997 on 17 Oct 19
     
    In regards to restaurant theft of food or supplies, at your POS, in accounting processes, or of intellectual property, mitigating the risk of loss through theft is an ongoing challenge. Automation has improved security in transactions as well as back-office functions. But with top concerns in the restaurant industry being wholesale food costs and building and maintaining sales volume, the reduction of theft can improve those concerns for restauranteurs.
pvega018

9 Emerging Event Trends for 2019 | Catering & Event Software - 0 views

www.amadeus-hospitality.com/...event-trends-for-2019

hospitality solution business

shared by pvega018 on 10 Nov 19 - No Cached
  • Seeking New, Unique Locations
  • Transforming Event Spaces
  • Quickly Creating Experiences
  • ...7 more annotations...
  • 4% of event organizers prefer to work with venues that let them customize the event space and another 31% of organizers prefer venues that prepackage.
  • . Personalizing for All
  • Selecting Sustainability
  • Improving Event Check-In
  • Requiring Event Safety Precautions
  • Communicating Instantaneously
  • ctually Using Big Data
  • pvega018 on 10 Nov 19
     
    Throughout this article, they are expressing new factors in which event planners are deciding their locations for events. They are also describing what is important to them now, and how things are changing in the world of event planning. With the shifts in the generations and technology we are trying to do more with less and get more creative, it is all about standing out and making things easy for the guests.
aguar024

Hotels, Technology, & the Cybersecurity that Protects Them - Armor - 0 views

www.armor.com/...hotels-tech-cybersecurity

technology security cyberattack hotel software tech business hospitality

shared by aguar024 on 11 Nov 19 - No Cached
  • Hotels, Technology, & the Cybersecurity that Protects Them
  • introduction of virtual assistants like Alexa in hotel rooms
  • biometrics for guest access into their rooms instead of the standard room keys
  • ...9 more annotations...
  • The 2018 Trustwave Global Security Report listed the hospitality industry as one of the top five industries subjected to network breaches each year. The more technology added to help guests also means the industry needs to think harder about how they store and protect their guests’ data. If a hacker compromises the technology or infrastructure environment where guest data resides, guests could have their personal data compromised.
  • mobile keys
  • hat’s most worrisome is the amount of information collected and stored by Internet of Things (IoT) devices, like these virtual assistants and the mobile keys solution. After all, personal data has always been a prized target of cybercriminals.
  • register your fingerprint at the front desk
  • the balance between usability and security for their apps and software is critical.
  • Consumers, who are most likely to be victims, have their share of responsibilities.
  • osting on social media about how fun a vacation is could notify attackers that your valuables are sitting at home unprotected
  • it’s the hotel’s IT infrastructure that’s usually the targe
  • Unfortunately, most hotels do not have a dedicated on-site cybersecurity staff (or even IT staff for that matter).
leahesper

Event Registration Software: Everything Organizers Should Know - 0 views

blog.bizzabo.com/verything-organizers-must-know

event registration organizers technology hospitality business tech solution mobile hotel planning

shared by leahesper on 10 Nov 19 - No Cached
  • Professional event planners have a unique position of power that they have never before had.
  • Event technology is the one tool that can help event organizers to drive business innovation while wowing attendees, and event registration software is a key component of event technology.
  • A powerful all in one event registration platform will allow event organizers to build better events, while liberating them from hard-to-use platforms of the past.
  • ...4 more annotations...
  • Modern event registration systems have evolved far beyond being able to just collect attendee information, and providing a ticket to be collected at check-in.
  • Using an all in one event management platform, with event registration built in will help to save you time.
  • The problem with stand-alone platforms is that some are not specifically designed for event organizers.
  • As you search for the best event registration software, you’re going to run into many industry specific terms that have different definitions depending on what vendor you’re talking to.
  • leahesper on 10 Nov 19
     
    This article talks about how businesses value innovation more and more these days and how event attendees want experiences, not things and how organizers want to drive innovation while delighting guests for new and exciting experiences. We use event technology as an amazing tool to help event organizations drive business innovation while giving the guests and experience they can't believe!
jorgeegutivav

Make the Skies Friendly Again With Chartered Event Flights | Corporate Event News - 0 views

www.corporateeventnews.com/...-again-chartered-event-flights

technology hospitality business Travel solution

shared by jorgeegutivav on 12 Nov 19 - No Cached
  • jorgeegutivav on 12 Nov 19
     
    This article discusses the new trend of booking entire planes for private events in order to increase comfort and ease of travel for the attendees of the specific event. In the article, the author discusses a specific company called Freespeed that plans the entirety of the trip from the plane and pilot to meal and beverages been offered. This allows for complete customization of the air transportation experience.
leahesper

Cybersecurity and the hospitality industry - Cyber Security Review - 0 views

www.cybersecurity-review.com/y-and-the-hospitality-industry

cybersecurity industry cyber security solution hotel software technology tech

shared by leahesper on 03 Nov 19 - No Cached
  • The hospitality and restaurant industries in particular, are high-value targets for cybercriminals.
  • In addition to larger brands, cybercriminals are now finding it easier to target multiple small restaurants.
  • In fact, nearly half of cyberattacks worldwide in 2015 were against small businesses with fewer than 250 workers.
  • ...9 more annotations...
  • Restaurateurs are not technology experts.
  • The cost of cybercrime is on the rise around the globe.
  • Stealing our personal and payment information is something cybercriminals do over breakfast.
  • For the global economy, cybercrime is one of the greatest collective threats of our time.
  • It might come as a surprise to many that almost all of the headline-grabbing payment card data breaches we’ve seen over the past few years were entirely preventable.
  • Most breaches involving credit card data have been neither sophisticated nor “new.”
  • A study by Verizon stated that 99 percent of breaches in 2014 were caused by known vulnerabilities with fixable patches.
  • Strong security protection principles that involve people, process and technology all working together in an atmosphere that prioritizes data security are vital for all of us to protect ourselves, our families and our companies.
  • So what actions can we take today to protect ourselves and our customers? For starters, many companies need to change the way they view security and make it a 24/7 priority. Data security must be deeply ingrained into an organization’s culture, not layered like frosting on a cake but baked in from the start.
  • leahesper on 03 Nov 19
     
    This article discusses cybersecurity in the hospitality industry. It presents the question of what actions can we take to protect ourselves and our customers which is exactly what we are talking about in this module. It states facts related to security breaches in the hospitality industry in the year 2015.
aguar024

5 sustainable design ideas to take your hotel into the future - Insights - 0 views

insights.ehotelier.com/...ake-your-hotel-into-the-future

shared by aguar024 on 20 Nov 19 - No Cached
  • Roof gardens
  • reduce energy use by absorbing heat and acting as insulators for buildings, which also, in turn, helps to reduce air pollution and greenhouse gas emissions.”
  • Sustainable furniture, fixtures and accessories
  • ...11 more annotations...
  • carpet and bathroom tiles made from recyclable materials
  • using low or zero VOC paint in the walls
  • Using sustainable materials
  • Using LED lighting can not only help drive down energy costs but also reduce maintenance and cooling costs as well.
  • LED lighting fixtures
  • Water conservation solutions
  • otels can therefore benefit from utilizing water-efficient practices by upgrading equipment and improving operations.
  • Solar installation
  • 24/7 in the premises so a lot of energy is being consumed for power generation
  • It is not only cost-effective but also low maintenance, reliable and flexible.
  • Because sustainability is now a big factor in the success of a hotel, hotel operators must then take extra measures to delight their customers with their sustainable efforts.
  • aguar024 on 20 Nov 19
     
    And check out this 5 sustainable design ideas for hotels.
leahesper

What Exactly is an HRIS? The Complete Breakdown - BambooHR Blog - 0 views

www.bamboohr.com/...what-is-an-hris

HRIS human resources technology hospitality hotel software business green mobile solution travel tech

shared by leahesper on 25 Nov 19 - No Cached
  • an HRIS system is the integration of HR activities and information technology.
  • It enables data entry, tracking and management for human resources, payroll and accounting.
  • most HR teams use an HRIS to help them improve their processes and stay organized
  • ...8 more annotations...
  • it’s good for everyone who works with HR to be familiar with a few HRIS basics like the variations and definition of HRIS, what an HRIS does, which organizations need HRIS, and how to best use an HRIS.
  • With an HRIS, you’ll never have to comb through filing cabinets or search through different versions of spreadsheets ever again. Every piece of information you need can be easily collected, tracked, updated, and searched in seconds.  
  • Many tedious HR processes are made quick and simple with an HRIS.
  • A good HRIS vendor will stay on top of regulations impacting HR and adapt their software to make it easy for organizations to meet compliance requirements.
  • When HR has fewer operational tasks to manage, they can spend their valuable skills and time on strategic HR initiatives that improve business outcomes
  • Improving retention, increasing productivity, and monitoring the company culture are just a few ways HR can spend their time when they have an HRIS.
  • Top-notch employees like top-notch employers. A good HRIS can help improve employees’ perceptions of their organizations.
  • Many of our clients say their HRIS helps them look like HR rockstars because of its convenience and ease of use.
  • anonymous on 25 Nov 19
     
    This blog tells you everything you need to know about an HRIS. What the benefits are, why you should get one and when you should get one.
  • leahesper on 01 Dec 19
     
    This article answers the question "What is an HRIS?" It is the integration of HR activities and information technology. This article talks about what it does, reasons to use HRIS, when you should get an HRIS for your business and how many employees an HRIS can handle. It also talks about some of the common features and even how to use it.
leahesper

Hospitality Employees Play Big Role In Sustainability Efforts - Facilities Management Insights - 0 views

www.facilitiesnet.com/...-Sustainability-Efforts--13929

employees play role sustainability insights management facilities efforts technology hospitality hotel software business tech travel solution mobile green

shared by leahesper on 24 Nov 19 - No Cached
  • don't exactly expect to be asked to be part of conservation efforts beyond deciding whether they want their towels washed every night or not.
  • When it comes to the environment, employees leave a big footprint, Gaines says.
  • it's often the little things that make a big difference, such as getting employees in the habit of turning off lights and checking thermostats in unoccupied meeting rooms, as well as having them remind each other to keep an eye out for potentially wasteful use.
  • ...2 more annotations...
  • According to Bendewald, the industry spends nearly $8 billion annually on energy costs, but is often limited in how aggressively it approaches efficiency due to concerns about occupant demands.
  • So the question is 'how can hotels provide the same, or often better, services with reduced energy use?
  • leahesper on 24 Nov 19
     
    This article talks about how employees play a huge role in sustainability efforts and what else hotels can be doing in the future to continue going green.
dbake008

How Mobility has Changed the Hotel Guest Journey | - 1 views

hoteltechnologynews.com/...hanged-the-hotel-guest-journey

shared by dbake008 on 08 Jan 20 - No Cached
  • Each of these numerous touchpoints — from pre-stay, to arrival, to post-stay — create countless opportunities to connect with or enhance the experience of guests. 
  • With the help of new technology, making the most of each primary touch-point seems easier than ever before.
  • With the steady rise of mobile, we come to understand the importance of ‘micro-moments’ in the guest journey.
  • ...6 more annotations...
  • These occur when guests reflexively turn to a device (often, their smartphone) to learn something, do something, discover something, watch something, or buy something. These are intent-rich moments when guests will share their preferences, and make decisions. And as you might imagine, these micro-moments can influence almost every stage of the new guest journey.
  • From the ‘research’ stage to guest bookings, check-in, digital keys, mobile concierge and more, hoteliers now have an abundance of opportunity to better engage with guests, while guests can interact with the hotel in the manner of their choosing.
  • When 76% of travelers say their smartphone is the most important travel companion, hotels had better take note: over one-third of smartphone users regardless of market will view a brand negatively if their mobile experience is slow, and even a “short,” 5-minute wait at check-in can lower a hotel guest’s satisfaction by 50%. Fortunately, implementing a mobile check-in/out system can decrease front desk wait times by 20%.
  • Is your app easy to navigate, does it offer guests push notifications and customizable settings? Does it streamline communications, along with the check-in, key retrieval, and check-out process? Does it offer targeted advertisements for room upgrades and amenities? Does it offer guests self-service options to ensure they are in complete control of their journey? Does it inform continued guest personalization for a more relevant and intuitive on-property experience? If a guest encounters a problem, are they able to text a staff member or concierge for quick resolution? As a hotelier, these are some of the questions that should be driving your selection of mobile solutions.
  • Ultimately, the key to reimagining the guest journey, is to develop a technological infrastructure that is proactive, responsive, and personalized to each individual guest’s needs.
  • Are you tapping into those micro-moments to enhance revenue, loyalty, and reviews? Are you truly leveraging the power of mobility to enhance the guest’s journey? The bottom line is this: If you don’t do it, your competitors will.
  • dbake008 on 08 Jan 20
     
    From the time a customer confirms their reservation, a property has the opportunity to connect with the customer, and each touch-point serves as a micro moment. These moments enable properties the opportunity to connect with customers via their mobile device. Leveraging new mobile technology is critical to capitalize on those micro moments. To provide customers with a differentiated experience it allows the hotel to increase revenue, drive loyalty and earn more reviews.
  • allisonweets on 12 Jan 20
     
    I think this is very important especially in this time where technology and mobile devices are so readily accessible and used. Most people are so consumed with technology, so companies should capitalize on these resources in order to reach their guests. I also like the idea of each opportunity being a micro moment. I have never thought of it that way!
  • lclar060 on 13 Jan 20
     
    It is crucial to the growth of businesses to include user-friendly technological devices or processes which can then help maximize revenue. Nowadays, technology is utilized throughout the enter booking process of hotels/attractions. Your articles spoke about imagery which online content can create to attract guests and businesses ought to invest in such advances.
clonyr

Ten Golden Rules to Improve Guest Experience with SMS | By Mathieu Pollet - Hospitality Net - 0 views

www.hospitalitynet.org/...4093448.html

hospitality sms guest integration technology mobile hotel

shared by clonyr on 22 May 19 - No Cached
  • It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay. Surprisingly though, most hotels don't use SMS at all to interact with their guests.
  • 82% OF SMS ARE READ WITHIN 5 MINUTES OF RECEIVING
  • But SMS can, on the other hand, be a perfectly scalable solution for any hotel, and it can dramatically improve the quality of communication with guests, not only before and after their stay, but throughout each phase of their journey.
  • clonyr on 22 May 19
     
    This article focuses on the integration of SMS in hotels to increase guest engagement. With 82% of SMS sent are read within 5 minutes of receiving, why aren't more hotel using SMS to interact with their guests? The use SMS communication will help the hotel meet your needs quicker boosting their experience. It will also be used to inform guests when their room is ready, offer late check out and send discount codes that can be shared to family or friends.
brobb009

How a PMS Can Transform the Way You Look at Hotel Front Office Technology - 2 views

www.hotelnewsresource.com/article105518.html

shared by brobb009 on 30 May 19 - No Cached
  • how hotels can leverage a cloud-based Property Management System to empower front desk staff with the latest technology in the hotel front office department.
  • One of the biggest challenges that has plagued the hotel industry for centuries has been reservation tracking.
  • the best solution of any hotel that wishes to perfectly streamline the reservation process is a cloud PMS.
  • ...4 more annotations...
  • save on man-hours.
  • This is evidently one of the biggest advantages of moving to a cloud-based PMS.
  • automate and generate over 100 reports in a matter of minutes.
  • Updating rates and availability across multiple online channels following every reservation is a huge task.
  • brobb009 on 30 May 19
     
    This article discusses the benefits of a cloud based Property Management System (PMS) and its affects on the front desk staff. This technology automation feature has benefited hotels by saving man hours, decrease errors in rates and over booking, increased building customer loyalty, assisted in operational tasks, and reduced wait times for guest and staff communication.
  • tgood006 on 31 May 19
     
    This article was very interesting especially the section in regards to reservation errors. I worked in reservation and one the biggest things the hotels would tell us is we don't see the reservation and we have to force a reservation through our system and most likely cause a duplicate reservation to be made. If cloud PMS will have the ability to streamline reservation and cause less error that would be amazing to see.
hchiebooth

GDS Booking and ADR Growth Drive Strong Q4 2018 RevPAR Performance in Hospitality - Hospitality Net - 1 views

www.hospitalitynet.org/...4092226.html

technology hospitality hotel software business tech travel solution mobile gds revpar adr

shared by hchiebooth on 20 May 19 - No Cached
  • hchiebooth on 20 May 19
     
    Hotel bookings made through the Global Distribution System, in 2018, increased drastically. The success also means that the ADR return was also largely increased. Despite its major success in 2018, the article advises hungry hoteliers to look for options that will have a high ADR return, in order to maximize RevPar performance.
  • anonymous on 02 Jun 19
     
    I wonder what the growth stats would be for this fiscal year?
tgood006

Is the Future of Hotel Property Management Systems in the Cloud? | By Dean Minett - Hospitality Net - 1 views

www.hospitalitynet.org/...4086238.html

future hotel technology hospitality

shared by tgood006 on 21 Jan 18 - No Cached
  • The internal server has been a standard fixture of hotels for a few decades now
  • The majority of hotels continue to operate internal servers today. Why? Convenience, security and economy are the main reasons. In many cases, these systems continue to perform reliably and the case for adopting a new way of doing things is simply not compelling enough..
  • Cloud-based property management systems know that a major security breach would be fatal to their business, so they have to invest constantly in security upgrades. Overall, their servers are better equipped to protect against viruses and security breaches.
  • ...2 more annotations...
  • given all the other benefits of cloud computing, it's difficult to argue that in-house software is a better solution.
  • Internet is a must for any cloud-based PMS. If your connection goes, so will your ability to use the PMS. Investing in a PMS before you invest in rock solid data infrastructure is therefore not the best decision.
  • ndiaz162 on 21 Jan 18
     
    Cloud computing is ever-evolving and I wonder if it's just today's hype and a trend. As this article shows, cloud computing has a huge impact on PMS. Imagine this: If your hotel is using a cloud-based PMS and you lose your internet connection. What do you do? Hoteliers need a strong case indeed before they entrust their valuable operations and data into these cloud computing providers. In the perspective of a hotelier, I'd be worried.
  • aycasa on 18 Jun 18
     
    I found this article interesting for this week because it is about Property Management Systems being on the cloud. The author states that many hotels chose to use internal servers because of the convenience, security and the economy. "Cloud-based property management systems know that a major security breach would be fatal to their business, so they have to invest constantly in security upgrades." As a future manager, this is comforting to know because at least these companies know the amount of hackers out there and how important security is for hotels. Another important concern mentioned on the article, is the maintenance and updates. Whenever, the internet goes away and you are on a cloud system, there goes your system. "Investing in a PMS before you invest in rock solid data infrastructure is therefore not the best decision." In conclusion, the cloud based systems are slowly increasing but they have a lot of pros and cons, especially due to the hacking and chaos it may cause a hotel if the internet goes down.
  • anonymous on 02 Jun 19
     
    Having the property management system in the cloud might be a useful concept but it does bring up a lot of security concerns. Maybe the change should be implemented once a security software has been created that can withstand a breach. But then we know that is not something most companies would wait for. Especially when using the cloud would save them money in the long run.
chefaroy

From Tech Dependent to Tech Savvy: How Hotels Can Get Ahead of the Curve | By Margaret Ady - Hospitality Net - 0 views

www.hospitalitynet.org/...4089237.html

technology tech solution

shared by chefaroy on 02 Jun 19 - No Cached
  • chefaroy on 02 Jun 19
     
    Getting ahead of the curve can give a large corporation an advantage in exploring the tech first and setting a new trend.
bhern082

11 new ways technology is transforming cruise ships - 6 views

www.telegraph.co.uk/...ise-ship-technology-innovation

technology travel tech software cruise

shared by bhern082 on 10 Jan 20 - No Cached
  • from passport credentials to food preferences, and
  • you will be sent your wearable Ocean Medallion (the size of a coin, this can be worn as a bracelet or necklace) in advance.
  • . But some cruise lines have put millions into developing multi-faceted wearable technology that solves the problem entirely.
  • ...12 more annotations...
  • Royal Caribbean’s WOWbands ($4.99/£3.70 or free depending on ship and class of travel) look like watch straps, but use radio frequency technology to open your cabin door. You can use Carnival Corporation’s wearable Ocean Medallion (free to all guests) with the Ocean Compass app to order food, drink and retail items on demand. It also unlocks your cabin door as you approach
  • Interactive maps are becoming far easier to use than expected thanks to the digital way-finder on the MSC for Me app. Just indicate where you want to go, and a map will demonstrate how to get there from your current location.
  • A rather futuristic option is available on some AIDA Cruises and Costa Cruises ships in the form of a robot called Pepper, which provides guests with information, including how to ge
  • t from A to B
  • on board.
  • MSC Meraviglia has 114 interactive screens that allow you to book dinner as well as other activities, such as the theatre or spa, with few clicks and a swipe of your wearable bracelet
  • Carnival is launching MedallionNet soon (prices currently unavailable), which it says will be the fastest internet connection at sea and will provide pervasive cabin coverage. 
  • With MSC Cruises’ wearable bracelet, however, you can monitor your children in real-time and know where they are at any moment. T
  • With MSC’s interactive bracelet (or the Cruise Card) you can pay for everything, from your shopping session at the 100-metre high street to your evening meals. The wearable technology means staff quickly know who you are and your first language, which adds a sparkle to the customer service.
  • Personalised recommendations (such as which bottle of wine to try) will be offered on MSC Meraviglia in the not-too-distant future as part of the digital concierge service.
  • A modern take on arts and crafts can be enjoyed with the HP Sprout, scanner and 3D printer. Here children (around 7-12 years old) can design their own creations in the computer and then print 3D versions to take home
  • The days of cruise passengers feeling disconnected from the rest of the world while at sea are gone, which is good news for first-timers who may not have got their sea legs yet. 
  • bhern082 on 10 Jan 20
     
    This article features 11 new tech features that cruise ships have implemented.Technology is transforming these floating hotels into smart cities. From remote check-in, wearable technology, to geo-locating your children aboard. These tech gadgets are helping cruisers enjoy their time aboard as stress free as possible. As stated by the author "Once on board, it didn't take too long to figure out how the MSC for Me app, public interactive screens, cabin TV and wearable bracelet, available for the first time on Meraviglia, all worked together to streamline and enhance life on board."
  • ...2 more comments...
  • kaseyfl9568 on 10 Jan 20
     
    This is great technology and can most certainly be studied while in use to better assist guests in having that "stress free" vacation. The technology is personalized and almost seamless in using since they have made it into something of "jewelry" to help avoid it being an irritating app. I see this being developed in many more places other than just cruise ships and Disney. It is very convenient for the guests.
  • allisonweets on 12 Jan 20
     
    I agree that this technology is very useful for guests. Personally, it would make me feel less like I was in a floating hotel and more like a floating city. I would enjoy the possibility of finding a solution to a problem that I was having without having to wait in line at guest services, which would potentially save me time and give me the ability to return to whatever onboard activity I was engaged in.
  • mrodr1084 on 13 Jan 20
     
    I agree. I think this technology will be very beneficial for not just guests but also for the cruise lines. This helps collect data and help personalize the guest experience. This will have guests coming back time and time again. This also provides an incredible guest experience since they won't have to wait in long stressful lines. I think this technology is very beneficial for both the guests and employees.
  • anonymous on 14 Jan 20
     
    Cruise ships have really stepped up their game when it comes to technology. I wrote a paper last semester about Princess Cruise Line's latest technology, the OceanMedallion. This little wearable device allows guests to unlock a whole new level of different features such as room key, tracking system, and a bunch of different amenities. It will be interesting to see what other cruise lines come up with to compete with this.
lclar060

Hospitality/ Tourism software improvements to come. - 0 views

www.glion.edu/...technology-customer-experience

technology hospitality hotel software business tech travel solution

shared by lclar060 on 15 Jan 20 - No Cached
  • lclar060 on 15 Jan 20
     
    Undoubtedly, the world we now live in will continue to evolve with emerging technology and software. In fact, businesses will incorporate more user-friendly features like speech recognition tables at restaurants and virtual tours of rooms. The hospitality market will be more competitive in the future with advancements in technology but also more personalized for customer experiences.
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