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ealmi001

Artificial intelligence is evolving all by itself | Science | AAAS - 1 views

www.sciencemag.org/...telligence-evolving-all-itself

technology Tech

shared by ealmi001 on 04 Jun 20 - No Cached
  • ealmi001 on 04 Jun 20
     
    According to the article Artificial intelligence is evolving all by itself, researchers have created software that borrows concepts from Darwinian evolution, including "survival of the fittest," to build AI programs that improve generation after generation without human input. In recent years, scientists have sped up the process by automating some steps. But these programs still rely on stitching together ready-made circuits designed by humans. That means the output is still limited by engineers' imaginations and their existing biases. The program discovers algorithms using a loose approximation of evolution. It starts by creating a population of 100 candidate algorithms by randomly combining mathematical operations. It then tests them on a simple task, such as an image recognition problem where it has to decide whether a picture shows a cat or a truck. This article was very informative and shows lots technological advances towards artificial intelligence.
anonymous

article_32_vol_5__1_.pdf - 1 views

shared by anonymous on 05 Jun 20 - No Cached
  • Much has changed in the business world since the birth of technology and the subsequent discovery of the world wide web (www) in 1989.
  • Much has changed in the business world since the birth of technology and the subsequent discovery of the world wide web (www) in 1989.
  • According to South African Tourism (2015), more than 180 million bed nights were sold in 2015, making the hotel industry an attractive client of e-commerce.
  • ...58 more annotations...
  • suppliers and customers meet in a virtual space to perform transactions using Internet technology as it has the potential to add substantial value to business operations and competitiveness of a business.
  • scene of the famous lion-buffalo-crocodile battle watched more than 75 million times on YouTube)
  • e-commerce has not only
  • changed the way business is conducted, but has increased the revenue of organisations tremendously, in particular that of the travel and tourism industry.
  • The top three visited travel sites include Booking.com, Expedia.com and Hotels.com.
  • online travel booking is the specific business-to-consumer (B2C) transaction in the context of online tourism
  • right: © 2016 A
  • understand how the various online sales platforms interconnect.
  • the internet consumer of today assumes all businesses worthy of trade have a website;
  • it is not enough for hotels to rely on their web pages alone for room sales.
  • An aspect of e-commerce revolves around how social media affects a hotel’s online presence, and how it is used as a tool for gaining a notable share in the e-commerce market for hotel room sales.
  • In an increasingly competitive market place, tourism products require an effective distribution strategy for a firm to reach its target tourists and local markets
  • Although the statistic does not identify the specific modes used to make room reservations, it can be presumed that electronic sales made up a considerable percentage as sales method.
  • The Internet is an ideal platform for the tourism industry
  • 1) they are intangible, 2) their production and consumption cannot be separated, 3) they are perishable, and 4) they are seasonal
  • survey conducted in Hong Kong of 249 leisure travellers, 80% searched for hotel information using Web tools, with more than half making their bookings through hotel host websites or third-party websites
    • anonymous
      anonymous on 05 Jun 20
       
      They wouldn't be able to gather this information on technology unless they had the proper technology to do so.
  • Social commerce should be considered broader than the act of sharing shopping experiences with others, as it has challenged and redefined traditional vendor-push business models and marketing strategies (Gonçalves Curty & Zhang, 2013:260-261).
  • E-commerce allows the tourism consumer to purchase tourism products and packages online and act as his or her own travel agent by building personalised travel packages and eliminitaing the need for traditional processes
  • From a hotel business perspective, e-Procurement is a good example of the innovative use of technology in the lodging industry
  • 2B
  • E-procurement can be defined as a business-to-business (B2B) tool that supports the buying process
  • implementing e-procurement has become an important enabler for achieving a flexible and responsive supply chain.
  • An example of e-procurement or a business-to-business transaction would be a hotel selling its rooms to OTAs on a wholesale or commission basis.
  • e-commerce in the modern tourism and hospitality industry is important because the Internet is the lowest cost hotel-booking channel, most travellers research hotel reservations on the Internet, and social media and online hotel reviews are an increasingly important decision factor.
  • there are three most common retail sales channels – brick-and-mortar, catalogue and the Web – across the elements that characterise the shopping and business ownership experience
  • Travel services are categorised into Accommodation and Airlines, as these two components constitute a large part of the hospitality industry.
  • This research study is focused on room sales, therefore the distribution channels used for this purpose will be explained, namely, Online Travel Agents (OTAs) and merchant sites.
  • Today, e-commerce focuses on profitability.
  • challenge for retailers is to attract the attention of the digital natives (consumers who have grown up in the digital world) and persuade them to spend more, as well as to attract digital immigrants (consumers who are presumed to resist new technology or at least have trouble accepting it) to this way of shopping.
  • Social media can increase communication for a website and create brand awareness.
  • a social network is a virtual community, profile site or website on the Internet that brings people together in a central location, to talk, share ideas and interests or make new friends.
  • platforms such as social network services (
  • is one of the main reasons for advancement in Web 2.0 technologies and developments in e-commerce.
  • social commerce providers started their businesses by combining group-buying with selling discount coupons offered from their partners over the Internet.
  • E-commerce mainly helps in the generation of leads, presenting information about the tourism product to the customers, and facilitating the transaction process electronically
  • consumers have become the storytellers and are the new brand ambassadors.
  • social media is driven by word-of-mouth and if done properly can improve positioning in the market
  • e-commerce is still new. Getting (2007), maintain that most online communities are free and are growing at a rapid rate.
  • An online rating site is a system of ranking places, products and services via customer reviews based on past experiences.
  • TripAdvisor is classified as a meta-search engine, which is defined by Webopedia (2015) as a search engine that queries other search engines and then combines the results.
  • the prevalence of traveller reviews had a significant impact on the online sales of hotel rooms and that hotel managers should seriously consider the impact that online reviews of their hotels on these websites have on the consumer.
  • Online channels allow the potential customer to see the location details and compare hotel prices easily, as well as read online reviews which have a wider reach and are less ephemeral than traditional word-of-mouth reviews.
  • Figure 1 further illustrates the direct booking channel guests have to hotels via the Internet.
  • Reservation System (CRS) in the 1960s to the Global Distribution System (GDS) in the 1980s and the advent of the Internet in the early 1990s, the tourism industry has always been confronted with the rise of new technological developments
  • rapid growth of online travel agencies caused traditional indirect distribution channels through tourism intermediaries to decline
  • The Internet has become an integral part of everyday life. In order for businesses to be sustainable, they need to have an e-commerce presence
  • it is a service that can be readily offered to global markets and it can become a trade platform joining suppliers and buyers from around the world
  • with technological advancements, firms are increasingly reaching out to their customers through a variety of channels such as e-commerce, m-commerce and brick-and-mortar establishments. Heinemann and Schwarzl (2010:1) contend online retail today is taking place at a higher level of evolution than in the initial years of e-commerce.
  • there are technical and non-technical aspects associated with e-commerce
  • How can hotels compete in a digital world and what will their future business models look like?
  • an intranet as a private network, operated by a large company or organisation, which uses internet technologies, but is insulated from the global Internet by a firewall (a system designed to prevent unauthorised access). An extranet, however, is an intranet that is accessible to some people from outside the company
  • studies in the tourism and hospitality arena have indicated that ICT is a tool particularly suited to this industry for a variety of reasons.
  • The Internet has become an integral part of everyday life. In order for businesses to be sustainable, they need to have an e-commerce presence
  • The hospitality industry is an ideal trade for making use of e-commerce and the social web.
  • Reputable booking sites such as Booking.com, Expedia.com and Tripadvisor are visited by over 300 million online visitors each month.
  • Internet users have become demanding in their expectations of company presence online.
  • “if I can’t find enough information on your hotel it’s probably not a good choice.”
    • anonymous
      anonymous on 05 Jun 20
       
      BOTTOM LINE
  • E-commerce is expected to reach global sales of $1.5 trillion by 2018 (Statista, 2016), and therefore hotels in CT will need to increase their presence on the internet, not only on booking sites, but also on the social web in order to receive a sizable share of electronic sales.
  • anonymous on 05 Jun 20
     
    This article talks about where the internet has brought us in the business world and where it is taking us. There are other articles included to support the idea that hospitality businesses need the internet inorder to successfully reach out to and market toward customers. Along with the idea that if a business does not have an online presence,that, is an untapped stream of revenue. As well as the combined business efforts that go into delivering a flawless product to its customers via the web. There were two case studies that took place in order to understand the role e-commerce has played and will potentially play in the hospitality industry.
anonymous

Tablets - T-Commerce: Innovative Guest-facing Applications | hospitalityupgrade.com - 0 views

www.hospitalityupgrade.com/...magazine_Detail.asp

T-commerce hospitality industry

shared by anonymous on 20 Jun 20 - No Cached
  • The use of tablet computers in business, referred to as t-commerce, involves pad-like mobile units functioning as a product information kiosk, point of sale terminal, digital display, inventory monitoring device, Web access tool and a variety of related applications.
  • T-commerce components are capable of engaging, mobilizing and reconciling hospitality guest-facing transactions resulting in more techno-savvy industry practitioners and consumers.
  • For the hospitality industry, there have been many pioneering uses of tablet devices as industry operators were among the earliest adopters to recognize the design features leading to improved service and self-service applications as well as robust employee assistance capabilities and back office functionality.
  • ...6 more annotations...
  • Such guest-facing applications as hotel room amenity menus, digital food and beverage presentation, detailed wine inventory navigation, and account settlement contributed to the rapid success of t-commerce applications. In addition, monitoring of guest requests and staff responses, goods and services promotions, recipe content and nutritional analysis, e-couponing, and back office flash reports have become part of the lodging and foodservice toolbox.
  • For the hospitality industry, the goal of t-commerce is to apply tablet devices in a way that technology complements service, not replaces it. Hotels, restaurants, bars and private member clubs have become better able to manage a variety of operations via tablet devices as the following sections delineate.
  • Guest-facing applications, which typically integrate directly to the hotel’s property management system (PMS) and/or property website, form the basis of a data warehouse of aggregated information ripe for data mining. Such factors as guest preferences, purchasing habits and service requests can be tracked and analyzed.
  • Sales Management For more than a year, hotel sales managers have been using t-commerce equipment, often in combination with cloud computing, to capture, process and record hotel bookings.
  • Order Entry A highly effective digital menu should provide the guest an ability to perform an item search by a variety of criteria (e.g. allergens, dietary restrictions or other factors). Once a menu item is identified, the guest should also be able to initiate order entry.
  • POS settlement is an important aspect of t-commerce as intuitive functionality and lead through programming can provide reconciliation while providing real-time report generation, at a fraction of the cost of a traditional fixed POS terminal system. In addition, a mobile POS device removes the need to allocate space and personnel to a dedicated cashier station.
  • anonymous on 20 Jun 20
     
    This article introduces the application of tablets in hotels, including Lodging Management, Restaurant management, Beverage Management, Club management, etc. This article also introduces the important role of tablets and T-Commerce as a PMS medium in hotels.
Karyn

https://www.reviewjournal.com/business/casinos-gaming/facial-recognition-technology-coming-to-las-vegas-strip-casinos/ - 1 views

www.google.com/search

technology solution

shared by Karyn on 22 Jun 20 - No Cached
  • Karyn on 22 Jun 20
     
    This article discusses the wave of facial recognition technology coming to the Las Vegas casinos for not only safety but also for data analytics purposes.
  • ...3 more comments...
  • Karyn on 22 Jun 20
     
    Conventions such as the consumer electronics show and World Game Protection expo are showcasing the use of facial recognition technology. As of 2018, the article states that "forward-thinking" companies are using this to analyze data for table games. The technology also increases security. MGM and other companies declined to comment specifically on their security programs. Hospitality companies, especially Strip casinos have been testing out the technology for the past several years.
  • Karyn on 22 Jun 20
     
    Recent improvements to the technology have included the capability of recognizing criminals by analyzing their facial features and comparing it quickly to a database.
  • Karyn on 22 Jun 20
     
    Consider the Oct. 1 2017 mass shootings, implementing facial recognition technology using facial biometrics and vein recognition can allow casinos and hotels to identify people who should not be in an employee hallway and/or people impersonating vendors.
  • Karyn on 22 Jun 20
     
    A thief was caught in Las Vegas due to the facial recognition technology utilized in the building. Also, casinos and hotels are adding internet connected devices like temperature monitors, call buttons and door sensors, and surge in demand is lowering the cost and can be implemented for as little as $1per month
  • Karyn on 22 Jun 20
     
    3-D mapping is allowing casinos and hotels to better understand their guests. So much data can be gathered that the difficulty is employing a team of "PhD's," to analyze the data. The article finishes by stating that there is a huge amount of competition for capital inside a casino. Casinos are in a constant cycle of upgrading and that it is difficult to convince everyone of the value of the investment.
anonymous

The Evolution of Event Technology - MHT Partners - 1 views

www.mhtpartners.com/-evolution-of-event-technology

hospitality technology event evolution

shared by anonymous on 26 Jul 20 - No Cached
  • Live events and technology have a unique relationship
  • The event technology industry is full of organizations striving to find the best possible use of technology, leading to more efficient event registration platforms, live event apps, ticketing software, and much more.
  • According to a study by Mordor Intelligence, in 2017 the event management software industry was valued at $6.89 billion USD globally and is projected to grow to $12.51 billion USD by 2023.
  • ...7 more annotations...
  • Technology solutions have evolved rapidly with the mobile and digital revolutions, and now many vendors are offering their solutions as a service.
  • the most successful providers moving forward will be able to collect large amounts of data and present it to event organizers in a format that is easy to understand
  • Data will also be extremely useful in building and maintaining attendee databases, allowing event organizers to attain greater success year over year.
  • The advances in event technology have been so profound that now event organizers have trouble keeping track of the latest available services.
  • most cited issues currently seen with event technology include staying up to date with the latest tech, getting attendees to engage with the new technology, and the IT skills of event staff.
  • However, the industry is still highly fragmented, and it is rare to find a technology provider that can cover the entire spectrum of demands, including venue planning, ticketing, data collection, sponsor engagement, data improvement and payment services. Often event producers are forced to reach out to multiple technology providers to find all the solutions they need.
  • Mordor Intelligence, Capital IQ and Reuters indicate Cvent, Patron Technology, Aventri and Eventbrite are some of the more prolific buyers.
jfuen093

7 Most-Popular Hotel Management Software for Small Hotels - 3 views

blog.capterra.com/ions-for-small-hotels-compared

small hotels hotel management software Tech solution

shared by jfuen093 on 13 Jan 18 - No Cached
  • For hotels, finding the right software fit is especially important, because without a suitable software solution, you’re wasting time and money—big things that take you away from your customers and keep you from providing a stellar guest experience. For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • 11 most popular hotel management software
  • Easy-to-use interface Customizable availability calendar Personalized guest, company, and travel agent profiles that can be exported into marketing campaigns Data encryption on secure servers, and the ability to restrict user privileges
  • ...8 more annotations...
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • you’re wasting time and money
  • you’re wasting time and money—
  • you’re wasting time and money
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run t
  • Cloudbeds serves as an all-in-one hotel management system that can also connect your property to hundreds of channels (such as Booking.com and Orbitz) with real-time, two-way integration
  • Rate management to maximize revenue through seasonal rates Mobile application to receive reports on smartphone/tablet Event management Self-service check-in kiosk
  • amberarias on 13 Jan 18
     
    Capterra is a webiste that offers the proper research for businesses to look for a software that works best for them. The article discusses the most popular software solutions that works best for small hotels. The list of the software's discussed already included what reviewers loved, their advice for improvement, and cost. This is a great article for small hotels to look at because it is an easier way for them to select a software that suits them best.
  • ...4 more comments...
  • sliu043 on 16 Jan 18
     
    For any hotel, it's important to find the right operating software. Especially for small hotels, choosing a well-designed software is able to save more money and time. In this article, the author has introduced 11 most popular hotel management software specially for small hotels, including Cloudbeds, eZee Frontdesk, Frontdesk Anywhere, Hotelogix PMS, Maestro PMS, MSI CloudPM, OPERA Property Management System(PMS), RDPWin, Rezlynx PMS, roomMaster, SkyTouch Hotel OS.
  • berkley7 on 13 Jun 18
     
    The following article reviews the 11 most popular PMS systems that are used within the lodging industry. The importance of choosing the right system for your property is vital and should be taken seriously when comparing the different features offered, etc. I found the article to be very helpful in the fact that it goes into detail analyzing the different systems and highlighting what each have to offer. Depending on the size of your property, facilities, and even location are just a few factors that truly depict which system is best for you. Comparing cloud based systems to dashboards is also something to consider and can drastically change the overall functions of your property based from the system that is used.
  • zxu009 on 23 Apr 19
     
    This article is about the new software technology ad uts benefits in the hospitality industry
  • natyangel on 10 Oct 19
     
    This article discusses the 7 different PMS systems that would benefit each hotel style in the hospitality industry. It's important for hotels to find the right PMS system so they do not waste time and money. Cloudbeds serves as an all-in-one PMS system, it connects your property to hundreds of channels with two-way integration. It allows guests to make direct reservations through their desktop or mobile device. eZee Frontdesk serves to help with rate management to maximize revenue, mobile access to reports, event management, and self-service check-in. This PMS system is mainly used at boutique hotels, hostels/lodges, resorts, and small hotels in 140 countries. Frontdesk Anywhere serves to create personalized guest, company, and travel agent profiles that can be exported for marketing campaigns, data encryption on secure servers, and the ability to restrict user privileges. Hotelogix PMS serves as a multi-device booking engine for third-party integrations with OTAs. This system is mainly used by small to midsize hotels and is used by more than 10,000 properties worldwide. Maestro PMS serves its purpose by helping small properties. Maestro is designed for the cloud, and brings 20 different modules under one umbrella, including reservations, front desk, sales, space and club management, and dining POS. Maestro aims to simplify things, enabling hotel managers to run everything from one dashboard. MSI CloudPM serves to keep costs down by bypassing the purchase of additional hardware. It provides an Automatic backup and optional on-site backup. Lastly, OPERA PMS system serves to help big corporations, as well as independent hotels with profile management, housekeeping management, accommodation management, and much more. These PMS systems all are beneficial to understand them to learn what PMS system fits best for your business instead of going into the hospitality industry blind.
  • leonfai on 26 Jul 20
     
    These are the most popular software that are used by small hotels specifically
  • jfuen093 on 25 Aug 20
     
    Smaller hotels run with tighter profit margins. This article discusses the 7 top softwares that are available to a small hotel that have many features i.e. front desk, bookings, food and beverage - all in one software application.
davidclark33

Restaurant Technology in the Post-COVID-19 World | Hospitality Technology - 0 views

hospitalitytech.com/technology-post-covid-19-world

shared by davidclark33 on 26 Aug 20 - No Cached
  • Those who believe that business will resume under the same rules and rituals from before COVID-19 are not reading the social and emotional cues that have taken place over the last few weeks.
  • Our conventional payment models of cash and plastic credit cards are a petri dish of germs and potentially contagious agents. According to factmonster.com, a $1 bill is in circulation for 18 months; $5 bill, two years; $10 bill, three years; $20 bill, four years; and $50 and $100 bills, nine years. The number of hands that this currency will go through during the life of the currency presents a clear concern in the minds of a new germ-conscious consumer who emerging from the COVID-19 crisis will be better informed and educated about contagion.
  • The new awareness and concern over contagion will be a major driver for existing technologies to be fully implemented; this includes EMV, contactless, tap and pay, and mobile wallets. In each of these cases, there is no person-to-person transfer and the chance of passing any germs is greatly mitigated. All of these technologies have existed in the restaurant industry for years, and for the most part have been slowly and often begrudgingly adopted. 
  • ...4 more annotations...
  • It would be an interesting capability should timeclocks have the ability to take a temperature either through some biometric means as part of the clocking in process, with the ability to alert the manager should anyone clock in with a high temperature.
  • t has been clearly established that germs can exist on plastic surfaces for several days, and the newly educated customer base will be sensitive to the notion of being handed a menu that could easily be cycled a dozen or so times during this period. Restaurants should look to providing an option for a guest to pull up the menu on their own device as well as look to leverage digital menu board technology wherever possible. In some cases this may mean an alteration in the current serving model or perhaps new hardware to be developed that allows a server to bring a large digital menu to a table for ordering, but the intention is to avoid another concern that P-C19 customer will certainly have.
  • Organizations that do not embrace and promote a contactless payment environment will find themselves suddenly behind the operations-technology curve.
  • Employees interact on a regular basis with POS hardware and other types of technology during the normal course of their business day. Many of these surfaces are plastic and allow germs to survive on them for an extended period of time. Surfaces like a POS touchscreen, a KDS expeditor, or a biometric thumb scanner can be used by dozens of people on any given day. It will be important for employers to look at solutions, such as anti-microbial POS screens, as well as improved cleaning habits, in order to avoid passing germs as well as to set their employees at ease. This may also be the kick-in-the-pants that the technologists need to further refine and perfect the voice ordering capabilities in order to virtually eliminate the need to use a POS touchscreen altogether. We have long spoken about the promise and potential of this technology only to see it expand rapidly in our personal lives with Google and Amazon and yet be almost non-existent in our commercial operations. Now would be a good time to step up development and implementation of this technology.
  • davidclark33 on 26 Aug 20
     
    This article is about Restaurant Technology and how it is changing due to Covid-19. It highlights technology that may be necessary for the customer as well as technology necessary for the employee.
anaslip

10 Examples Of Customer Experience Innovation In Hospitality - 1 views

www.forbes.com/...ence-innovation-in-hospitality

innovation technology hospitality software

shared by anaslip on 24 May 20 - No Cached
  • When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
  • Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
  • InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
  • ...9 more annotations...
  • Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock.
  • Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans.
  • More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge.
  • The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less.
  • . Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. 
  • ach room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Some Marriott hotels have smart shower doors where guests can jot down their ideas while in the shower and then email the image to themselves for future use. 
  • A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. 
  • Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
  • The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
  • anaslip on 24 May 20
     
    This article tells us about 10 new innovations in the hospitality world. Mostly it is talking about some innovations in the hotel industry such as face recognition at the registrations, voice-controlled rooms, and smart amenities.
damanigoode

Environmental Sustainability in the Hospitality Industry: Best Practices, Guest Participation, and Customer Satisfaction - viewcontent.cgi - 0 views

scholarship.sha.cornell.edu/...viewcontent.cgi

sustainability hospitality industry guest participation satisfaction customer best practices

shared by damanigoode on 25 May 20 - No Cached
  • To learn about guest participation and satisfaction in sustainability programs for over 89 hotel brands, we draw from a broad survey of 120,000 customers in the J.D.Power database over a period of five years, 2006 through 2010.
  • Hotel operators are well aware of the potential ben-efits of sustainability, and many of them publicly promote resource conservation.
  • Guest satisfaction with hotels’ sustainability programs is seen as essential for their success
  • ...7 more annotations...
  • Based on these surveys, the most effective and widely used environmentally sustainable best practice among resorts is towel and linen reuse programs.
  • Offering sustainable programs does increase guest satisfac-tion, but the effects are modest, as shown in Exhibit 7, which shows the statistical effects by segment and overall.
  • Although studies from the general sustainability and marketing literature suggest that consumers do value envi-ronmentally sustainable products (although with limits), we believe that the relationship between hotel’s environmental sustainability-related initiatives and customer satisfac-tion measures reported by hotel guests remains uncertain.
  • Although hotels’ sustainability efforts are essential for saving energy and resources, a key element of any green program is guests’ reaction and participation.
  • The traditional drivers of satisfaction (room, facilities, and food and beverage quality) still overwhelm the effects of green operations. That said, green programs do not diminish guest satisfaction, so hotels may consider their cost-benefit analysis, potential for improved employee relations, and reduced risk in addition to “green” satisfaction to determine whether these investments are beneficial.
  • The LEED certification system’s new v4 scorecard is specifically designed for the hospitality industry and is intended to create incentives for new lodging construc-tion that meets sustainability criteria.
  • It has also been found that water-saving notices in bathrooms that encourage custom-ers to regulate their water use are effective.
  • damanigoode on 25 May 20
     
    This article shares results from an environmental sustainability study of 100 US resorts and a separate survey of 120,000 hotel guests. It discusses a variety of sustainability initiatives such as water and energy conservation, recycling and waste reduction, LEED construction, and guest engagement. While guest engagement was significant, indicating 75% of guests surveyed actually participated in sustainability initiatives during their stay, the effect on guest satisfaction is modest at best. At best, only 0.6% of guests selected specific properties based on environmental sustainability. Guest participation in sustainability efforts were highest at extended stay locations, followed by luxury and upscale properties, with economy properties placing last. The most effective and commonly used aspect of sustainability efforts was towel and linen reuse, showing up in 91% of the survey responses. Overall, while the traditional drivers of guest satisfaction remain consistent across brands and property types (room, facilities, food and beverage quality), sustainability programs do not lower guest satisfaction, but are increasingly becoming a standard expectation of both guests and employees, and have significant cost-savings potential when implemented and managed effectively.
ealmi001

Top cloud providers in 2020: AWS, Microsoft Azure, and Google Cloud, hybrid, SaaS players | ZDNet - 0 views

www.zdnet.com/...azure-google-cloud-hybrid-saas

software technology business

shared by ealmi001 on 31 May 20 - No Cached
  • ealmi001 on 31 May 20
     
    According to the article Top cloud providers in 2020: AWS, Microsoft Azure, and Google Cloud, hybrid, SaaS players, cloud computing in 2020 is more mature, going multi-cloud, and likely to become more focused on vertical and a sales ground war as the leading vendors battle for market share. The COVID-19 pandemic and the move to remote work and video conferencing are accelerating moves to the cloud. Enterprises increasingly are seeing the cloud as a digital transformation engine as well as a technology that improves business continuity. As work was forced to go remote due to stay-at-home orders tasks were largely done on cloud infrastructure.
blevi022

Rwanda's Tourism Seeks Innovative Minds to Recover from Covid-19 Shock - KT PRESS - 1 views

www.ktpress.rw/...to-recover-from-covid-19-shock

shared by blevi022 on 01 Jun 20 - No Cached
  • Rwandans with tech or innovative business solutions will this June have an opportunity to pitch their business ideas that could help the country’s tourism and hospitality sector recover from the coronavirus (Covid-19) crisis.
  • Rwanda Development Board (RDB), Private Sector Federation (PSF) ICT and Tourism Chambers will this June 4, host an online conversation and workshop to identify innovations and solutions the technology sector currently has, or could build to support the recovery process.
  • The digitalisation of tourism will play a big role in leading the needed recovery for the economy just like it is helping in other sectors like trade, education and healthcare as global economies face-off the Covid-19 pandemic,”
  • ...9 more annotations...
  • focus on digitalisation of the tourism sector as the new driver of the economic recovery for tourism businesses, which have been one of hardest hit in the country as a result of closed travel for local and international visitors.
  • government has embarked on starting up a Rwf100billion Covid-19 economy recovery fund, which will largely support the tourism and hospitality, industry, and water, electricity, road infrastructure projects among other income-generating activities.
  • session will expose the sector to listen into new concepts and ideas that they (participants) have, so as to tackle different challenges emerging from Covid19 but also for the overall sector.
  • We want to be inspired with new ideas. Not only digital way to also expose more ideas, answering the potential challenges that we have, not locked to one way (digitalisation) but many more alternatives of improving the sector going forward,” Kariza told KTPress today. 
  • online workshop aims at opening up new opportunities for technology companies to better understand the need in the tourism sector and in doing so develop solutions fit for driving the sector’s growth.
  • largely focus on strategies that could leverage technology to encourage domestic tourism covering but not limited to travel and hospitality sectors.
  • ICT Chamber has been working with the Chamber of Tourism to promote digitalization of the industry, by supporting companies that are serving in the industry through incubation programs at the ICT Innovation Center in Kicukiro district.
  • accelerate digitalization of the tourism sector through public private dialogue. 
  • RDB’s intent is to leverage technology and the solutions we have to stimulate domestic tourism and help the sector’s recovery. Taking lessons from what has been done with e-commerce and the online e-learning platforms. RDB will also present to us their challenges that tech companies can turn into monetize-able opportunities
  • blevi022 on 01 Jun 20
     
    Rwanda is seeking to engage the technology industry in a conversation to generate ways that e-commerce can be used to help the Tourism and Hospitality sector recover in the wake of COVID-19. This will be an online conversation on June 4 to find ways the technology already has or could create to help tourism. It notes how digitization has been important to other sectors of the economy during the pandemic including sectors such as education and Healthcare. By leveraging technology it is hoped that ways can be found to stimulate the tourism industry
shannaton

4 hotel accounting challenges and solutions | Hotel Management - 0 views

www.hotelmanagement.net/...-solutions-to-hotel-accounting

shared by shannaton on 23 Sep 18 - No Cached
  • Adopting solutions that are developed by hoteliers exclusively for hoteliers gives users a critical leg up over their competition
  • From the front desk and housekeeping to security and management staff, it seems like hotels have infinite types of employees
  • “Adopting a solution that incorporates job standards, in addition to budget numbers, allows operators to ensure that proper staffing is in place based on the previous night’s stay and circumstances,
  • ...6 more annotations...
  • With the industry constantly claiming it must have data, the challenge then becomes how to best decipher that data to determine the story being told and then how to read the story to best react.
  • Managing the challenges of finances and accounting is no exception here, he said. While Watson said outsourcing isn’t for everyone, it can be an efficient and cost-effective solution for some
  • management companies work for multiple ownership groups that often have a variety of differing expectations and timelines
  • The solution: Partner up,
  • As a result, through month-to-month subscriptions, all hoteliers, from single-location owner operators to large-scale portfolio-management companies, can leverage best-of-breed accounting and financial technology at a fraction of the cost of ownership
  • It is critical for hoteliers to establish a balance between monitoring daily labor costs, managing overtime, overseeing daily payroll transactions and accessing simple reporting functions
  • Morgan Staley on 23 Sep 18
     
    This article describes the challenges that hoteliers face when it comes to accounting principles. There are four major issues that arise: Enterprise Resource Planning, Staff Variations, Data Overload, and Core Challenges. Choosing the proper system to manage your finances is an important issue when dealing hotel accounting. Taking into consideration your varying staff levels into the financial arena is also important. In addition you must choose what data is important to your financial success. Once you determine the data to use its very important on what you do with it. Its important to have someone on staff that will understand how to interpret the information and make it useful. If no one is on staff then the choice to outsource the task will be the next option.
  • ...3 more comments...
  • klint005 on 09 Oct 18
     
    The first challenge is Enterprise Resource Planning - Following through with solutions specifically for hoteliers made by a hotelier is the most effective. The second challenge is Staff Variations - Cloud-based tools will be a hoteliers best friend in managing earnings and transactions. The third challenge is Data Overload - When there's just too much data, hoteliers have to find a way to have an analytics tool that will show where improvement is needed. The fourth challenge is Core Challenges - To focus on core challenges, although this may not work for everyone, outsourcing can be a good way to save on costs and it's an efficient method.
  • imontenegro on 27 Feb 19
     
    It's no secret that hotel finances and accounting can be complex and come with their own unique sets of challenges. And those challenges often arrive during times when hoteliers are already stretched thin in terms of time and resources.
  • hchiebooth on 03 Jun 19
     
    This article explains the 4 types of challenges within Hotel accounting. It briefly describes each item with their pros and possible or actual challenges that may be presented. It gives the reader a more balanced idea as to what that option is capable, in addition to its limitations. Some solutions may work for certain types of hotels, while other options are simply not viable, or within the best interest of the company. Accounting options will have some sort of customization, depending on the property, it's the size and whether or not is a branded location.
  • Taj Buckley on 08 Mar 20
     
    Every hotel company would like to build their own enterprise back-office system. It is more cost effective solution would be to partner up and invest in hotel sector specific technologies. With needs to staff variations real-time monitoring of labor is essentially in reducing labor cost. Another cost-effective and efficient solution is to outsource any finances and accounting practices that the hoteliers can't perform themselves
  • shannaton on 06 Jul 20
     
    Its no secret that a hospitality companies financies and accounting tools can be complex with there own unique challenges. Cloud based reporting tools are there to help manage and monitor transactions in real time through an array of data sets.
anonymous

How Can Small Hotels Work With Global Distribution Systems (GDS)? - 0 views

www.littlehotelier.com/...lobal-distribution-systems-gds

hotels distribution technology

shared by anonymous on 25 May 20 - No Cached
  • In the distribution landscape, Global Distribution Systems (GDS) are just one of the many players involved in selling your rooms to a world of travelers.
  • What is a global distribution system (GDS)? In simple terms, a GDS acts as a middle-man that connects your small hotel to a network of travel agency professions.
  • You connect to the GDS, giving you access to all of the travel agents your GDS is connected with. Those travel agents then sell your rooms to their customers (a mix of corporates and leisure travelers), and any bookings made are automatic.
  • ...9 more annotations...
  • The GDS world leaders are Amadeus, Galileo, Sabre, Travelport and Worldspan.
  • Retail model This is the traditional model,
  • Whoever sells your room earns a standard commission. Your guest pays you, then you pay your agent.
  • This is the default model used upon connecting with a GDS.
  • Merchant model This model applies to third party service providers that connect you to retail travel agents (by integrating with a GDS) and online travel agents.
  • An OTA sells rooms on your behalf, allowing your guests to find and select your hotel, check your availability, and make a booking.
  • When you do create an agreement with them, the OTAs improve your listing, pay you directly (removing the hassle of credit card transactions), give you the guest’s contact information, and give you the option to run promotions with them.
  • Opaque model In this model, your guests don’t know they’re staying at your specific property until after they’ve made the booking.
  • Small accommodation providers can benefit greatly from using a GDS to connect to retail travel agents and corporate buyers.
  • anonymous on 25 May 20
     
    A global distribution system, or GDS, helps hotels sell rooms to travelers. A global distribution system helps smaller hotels connect to several different travel agencies. GDS allows travel agents to sell rooms to customers. There are three models: the retail model, the merchant model, and the opaque model. The retail model is the most traditional model. The travel agent would get a commission from the sell. The guest would pay the hotel and then the hotel would pay the agent.
qszero

ECommerce in Hospitality and Tourism Industry - 0 views

studybay.com/...spitality-and-tourism-industry

shared by qszero on 28 May 20 - No Cached
  • The process of mass production hasn't been accepted in the travel and leisure industry; therefore custom-made services are essential for survival.
  • The hospitality & tourism internet future implies a general system where property management systems will get rid of the need for expensive on-site computer hardware/software.
  • The core deals of our business involve close face-to-face interactions, which have certain limitations in regards to the utilization of e-commerce in the hospitality industry compared with other enterprises
  • ...15 more annotations...
  • Hospitality and travel and leisure organizations should be up on every one of the latest technology, to be able to understand a competitive benefits on the market especially in the long-term. One major obstacle for all online travel agents is in evaluating how their goal customers are employing their personal computers.
  • Information Technology tools have allowed travel intermediaries to broaden their role in the industry by showing opportunities to endeavor into other markets on a geographical level.
  • As low cost computer real-time data, fast rate internet access, words and video communications become a fact, travel firms may no longer be needed.
  • In basic Asia is currently experiencing some troubles in the e-commerce revolution, especially on the B2C area due to the fragmentation of the marketplace.
  • Another e-Commerce model such as Public sale style-pricing models have become customer preference, where in fact the customer have the ability to control the price of the products and services to be used.
  • The trends of Hotel websites were created with many picture graphics that allow visitors to inspect the service, lobby, grounds, guestrooms, and amenities aesthetically.
  • The Internet is not the entire method for success in the Hospitality and Travel and leisure industry. However, the web is the "overall business answer" across sectors.
  • However, before put into action e-Commerce, one most important thing to be considered on hospitality and tourism organizations is the central business in this industry requires to consist mainly of interactions (guest relations) with customers and build of memorable experience F2F (face-to-face).
  • Most of computer networks contain 3 major areas: leading end and the trunk end and Firewall.
  • C2C transactions entail several consumers (customer-to-customer).
  • B2E transactions require a business and its employees.
  • B2B transactions involve business-to-business.
  • B2C transactions involve business-to-customer interactions.
  • Electronic business (known as e-commerce) is a wide expression that can be used to describe the actions of businesses or commercial organizations. It included connection and exchange that take place via telecommunications multimedia to provide function, production or service to others.
  • New solutions are providing different channels for marketing and management that improve the capabilities of world. And pcs are providing faster and even more reliable processing with lower cost continually.
  • qszero on 28 May 20
     
    This was more of a blog discussing the impact of E-Commerce in the hospitality industry breaking it down to it's 4 forms of trade it can occur. It breaks it down to the 3 technical components computer networks provide and how taking into account these components e-commerce integrates itself in the industry. It was also interesting reading how this has increased a high demand in IT to service customers as hospitality organizations have to rely on efficiency in both internal and external interactions. It also discusses how his system isn't as strong in Asia and lastly the security importance and challenges it carries.
ghoafat

The Albion Hotel Miami Beach Leaves PBX Behind for Cloud-Based Virtual Communications, Business Analytics | Hospitality Technology - 1 views

hospitalitytech.com/munications-business-analytics

shared by ghoafat on 25 May 20 - No Cached
  • Despite the wide variety of excellent features and services the hotel was able to offer guests on property, The Albion Hotel Miami Beach suspected it was losing some telephone reservation business due to the poor quality of its phone service.
  • Staff members at The Albion Hotel Miami Beach worked daily with a 15-year-old analog PBX that was both inflexible and expensive to support.
  • In a fortunate turn of events, Ray Pasquale, CEO of Unified Office, became a regular guest at the hotel.
  • ...8 more annotations...
  • e never thought that a business communications system could help improve our overall operations, but this one did,”
  • The hotel implemented Unified Office’s Total Connect Now℠ (TCN℠), a managed business communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools into a seamless, high quality, and reliable communications service.
  • The service also provides hotel staff with real-time performance analytics and the latest in work-flow choreography as well as automated notifications for reservations and scheduling.
  • This flexibility means a human is always available to speak with new and returning customers. Hotel staff can also easily manage and configure every aspect of the service remotely via Unified Office’s TCN℠ Operational Management Suite™ (TCNOMS™) web-enabled portal from any device.
  • change the messages played to customers while they are on hold, and they can change their own voicemail and text messages themselves whenever they want.
  • nified Office’s call choreography feature will send incoming calls from customers to a pre-defined group of people in a certain dept
  • If the first person who receives the call is unavailable, others will be able to answer the call wherever they are, on any device, even if they are out of the office.
  • Unified Office’s HQRP™ platform solves the quality and reliability problems inherent with cloud-based VoIP/UC offerings. HQRP™eliminates the need for costly dedicated phone circuits such as T1 access lines, MPLS tunnels and other expensive legacy techniques that are typically used to try to create quality and reliability.
  • ghoafat on 25 May 20
     
    This article is about The Albion Hotel in Miami Beach. It talks about how they were losing business due to their outdated PBX (Private Branch Exchange) phone system. It was not reliable. They switched to a cloud based system called TCN (Total Connect Now). They are now, not only saving money, but they are able to work from anywhere at any time. This shows the benefits of cloud computing!
  • keoctave on 29 May 20
     
    In the hotel world, as technology is ever evolving and change it is most times necessary to keep up with change. This hotel was at least 20 years old in the business what worked back then to five years ago even one year ago may not work today. Granted not all hotels need to be tech savvy but if that's the majority of their clientele due to their location they may want to keep up to date to ensure that they are meeting their customers needs.
faith_snow

The Hospitality Industry Is Getting a High-Tech Makeover | BizTech Magazine - 2 views

biztechmagazine.com/...try-getting-high-tech-makeover

shared by faith_snow on 27 Aug 18 - No Cached
  • Millennials are destined to reshape the hospitality industry over the next decade
  • they want to serve the customer, rather than first starting with technology
  • understanding how
  • ...14 more annotations...
  • in constant touch with guests, building loyalty and sales.
  • Predictive analytics
  • Data,
    • ansonj55
      ansonj55 on 27 Aug 18
       
      How important and useful data can be
  • the possibilities are endless
    • ansonj55
      ansonj55 on 27 Aug 18
       
      This article was written two years ago and describes how the hotel industry is getting a technological makeover. It argues that this has been shaped by Millennials in order to secure customer loyalty and business by providing quality, value, promptness, responsiveness, and flexibility through technology. It continues to mention five technologies that customers seek: service automation, digital signage, personalized concierge, technology as a luxury, and mobile device support. An example is a mobile app that can gather data from the user to ensure that their preferences are met or to simply allow the guest to chat with an associate. The data gathered from user profiles can be used for strategic planning or quick decisions as a global corporation or a local hotel. Regardless of when or how any data will be used, the demand from guests to be constantly connected from pre-planning stages and beyond is evident. It poses interesting questions as to how technology will continue to develop in the next two years.
  • Building and maintaining strong customer relationships is crucial for long-term success in the hospitality industry.
  • Building and maintaining strong customer relationships is crucial for long-term success in the hospitality industry.
    • faith_snow
      faith_snow on 21 May 20
       
      New goals of the industry
  • a 'wow' experience in every step of their journey."
  • Today, technology is enabling the industry to offer guests an immersive, personalized experience like never before, from wayfinding and push notifications based on their location and personal preferences to simplified check-in/checkout and a more 'homelike' experience while they're traveling,
  • "Mobile apps, combined with loyalty rewards programs, now allow hospitality providers to create a persona-based experience,"
    • faith_snow
      faith_snow on 21 May 20
       
      All guests want things that make them feel important like they are being heard
  • "This speeds check-ins, increasing customer satisfaction, and encourages return visits," Kramer says.
  • meet guests’ preferences, improve efficiency and increase revenue.
  • If a door lock sensor, for example, detects that a guest has left his or her room for more than a specified number minutes, energy consumption can be automatically reduced, cutting costs and reducing energy consumption.
  • predictive analytics can be used for long-term planning or to make rapid, on-the-spot, revenue-enhancing decisions
  • "Predictive, proactive and actionable data opens the door to new travel experiences, from offering a personal booking experience to a seamless and personalized check-in, to a room specially configured to a guest's preferences, to ensuring that guests never get lost while they are on-site
sharline86

Sodexo Names Top Facilities Management Trends To Watch For In 2019 - 0 views

www.prnewswire.com/...tch-for-in-2019-300841313.html

shared by sharline86 on 23 Jun 20 - No Cached
  • All are aimed at improving living experiences, which are key to helping achieve better personal and professional fulfillment.
  • The combination of talented people and technological advances are creating smarter, safer, more inclusive and sustainable environments that are responsive to the needs of people.  By understanding and anticipating these trends, Sodexo is able to focus its human-centered and experience-based solutions to most effectively boost client performance," said Jouane.
  • Engineers and technicians can use the augmented reality glasses to communicate in real time with experts, share instant live video, and get the guidance they need to solve a problem.
  • ...6 more annotations...
  • New research has shown that shorter wave UV lights can be a safe and effective way to slow viruses, pathogens, mold, and bacteria in public places like hospitals, schools and nursing homes.
  • Providing apprenticeships for high school students through partnerships with schools and giving access to the latest technology are two options to engage younger hires.
  • Providing a path for career growth and leadership opportunities are key to keeping top talent.
  • A single service provider can inventory and aggregate data from the client's facility and equipment allowing the facilities management team to view the client's needs holistically. The data produced by this predictive technology gives FM professionals the information needed to predict how their equipment is maintained, repaired and/or replaced.
  • The most popular systems are fully customizable and can monitor and measure all major manufacturers' building controls equipment. They have the capability to analyze data from a variety of systems allowing data collection on benchmark performance, output and energy savings.
  • Green Buildings
  • sharline86 on 23 Jun 20
     
    This article takes a look at the future trends in facilities management. Including: technology, employee recruiting, data collection, & green buildings. All of which will create better solutions and client performance.
anaslip

Hotel Property Management Systems (PMS): Products and Features | AltexSoft - 1 views

www.altexsoft.com/...-systems-products-and-features

shared by anaslip on 13 Feb 20 - No Cached
  • is software that facilitates a hotel’s reservation management and administrative tasks. The most important functions include front-desk operations, reservations, channel management, housekeeping, rate and occupancy management, and payment processing.
  • is software that facilitates a hotel’s reservation management and administrative tasks. The most important functions include front-desk operations, reservations, channel management, housekeeping, rate and occupancy management, and payment processing.
    • julianaparada
      julianaparada on 17 Feb 20
       
      What is PMS?
  • Currently, hotel property management systems are used by big hotel chains, small hostels, and everything in between. With these systems, hotels can see the booking status of rooms and control reservations. However, their functionality doesn’t end here. Via PMS, hoteliers can manage back-office processes, food and beverage services, and track room occupation rates. Let’s take a closer look at the most common functions supported by PMS.
  • ...8 more annotations...
  • A modern property management system combines multiple work environments in a single piece of software.
  • Key functions of the reservation module include:
  • Revenue management
  • Channel management
  • A hotel reservation system holds all inventory data and dates, sending this information to the front desk. The reservation system must be integrated with the website booking engine and other distribution channels.
  • A PMS in and of itself is a big step towards improving hotel revenue management indicators, such as Occupancy, RevPAR (Revenu
  • e per Available Room), and ADR (Average Daily Rate), which mean a lot in evaluating a hotel’s financial success.
  • The main functionality of this system includes:
  • kmert005 on 13 Feb 20
     
    This article overall talks about the the different entities within a property management system. First, it goes over the details of what a property management system is which is described as a software that facilitates a hotel's reservation management and administrative task. In more detail these functions include front-desk operations, reservations, channel management, housekeeping, rate and occupancy management, and payment processing.Most PMS nowadays are able to combine multiple work environments into one software. Depending on the type of software the company is using, they are able to combine modules and functions, and the functionality of one module can be slightly different. The reservations side of the PMS is essential because online booking is the main way people book their reservations nowadays. The key modules of reservations consist of room bookings, collections of e-payments, management of room inventory and allocations, reservation emails, and activities bookings. I believe the most crucial operation of the PMS is the front office module which allows for front-desk manager to view and update room reservation status, check guests in and out, and process payments. I do work in a hotel as a guest service agent and we closely work with the PMS in every aspect. When our system went down it seemed almost impossible to check in/check out guests. It was extremely difficult to allocate rooms because we weren't able to use our system to see if housekeeping had punched rooms clean or to see if the room was vacant or occupied. The PMS makes the whole process of a hotel run smoothly. Another important aspect of the PMS is room management which allows us to see up to date reservations and which rooms they are allocated to, also allows us to move around those reservations and modify them.
  • ...1 more comment...
  • anonymous on 25 Apr 20
     
    This article goes over what PMS is and why it's used. It discusses all its features and function not missing one. It also tells you the importance of doing research on PMS before committing to one because it has to fit your business.
  • jeanique13 on 13 Jun 20
     
    Property Management systems has been the backbone for many hotel for numerous year. Due to its length of service we are constantly seeing major updates that helps to secure the business sensitive information while assessing the administrative tasks of daily functions to ensure smooth process of operations. PMS functions for all departments of the hotel from front desk to housekeeping to accommodate the guests request.
  • anaslip on 22 Jun 20
     
    Hotel Property Management Systems: Products and Features
jenelleforbes

Virgin Voyages unveils wearable tech produced from ocean plastic - Cruise Trade News - 0 views

www.cruisetradenews.com/es-wearable-tech-ocean-plastic

shared by jenelleforbes on 17 May 20 - No Cached
  • Virgin Voyages has created a wearable piece of technology made from recycled ocean plastic.
  • will allow guests to access their cabins, improve the boarding process and act as a wayfinder for Shake for Champagne, the on-demand champagne delivery service.
  • Each Band contains six grams of marine and coastal plastic, equivalent to one-half of a plastic water bottle that washes ashore.
  • jenelleforbes on 17 May 20
     
    This article is about the first adults only cruise line Virgin Voyages by Richard Branson wearable band. The wearable band would replace the traditional key card that sailors use to gain access to their cabins and cashless purchases on board as well as gain access to VIP areas for suite guest like Richard's Rooftop.The hardware for the band is beautiful and can be worn even after the cruise is over as a keepsake. Being that Virgin Voyages prides themselves on sustainability the band is made from recycled ocean plastic.
atutt002

Bye-bye POS; hello payments automation | PhocusWire - 0 views

www.phocuswire.com/-POS-hello-payments-automation

pos payments automation hospitality technology restaurants hotel software business

shared by atutt002 on 28 Jun 20 - No Cached
  • the automation of payments
  • the new automation of payments adds another layer of efficiency to these processes.
  • not only in terms of the cost of commission but also for always needing a person physically present to process the transaction.
  • ...7 more annotations...
  • Non refundable booking​, non-returnable or unchangeable and non-cancellable:
  • Advanced payment, deposit or bond
  • Pre-authorization​:
  • No-show and/or penalty
  • Payment at check-out​:
  • increasing complexity of around payments
  • However, improvements in the payment tech landscape are helping to address that complexity and make processes simpler.
  • atutt002 on 28 Jun 20
     
    This article pays close attention to the POS capacity for payments. Taking into account different possibilities that could come up in regular hotel or restaurant business operations. As payment methods change, POS technology must also change and evolve.
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