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haojingting

How Wireless Technology is Moving Hospitality Businesses Forwards | Business 2 Community - 0 views

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    Why the hotel should do the IT investment? Everybody know that the great thing about technology is it is always moving on and forwards. It can save businesses a lot of time, bring people through the door and turn them into returning customers. And the article lists products and technologies that are moving hospitality businesses forwards, exploring how cafes, restaurants and bars are able to push the boundaries of modern technology. And show us the benefits such kinds of IT Investment. For example, the article said WIFI used in the hotel bar pub will make their guests more convenient and satisfied with their service, and more and more guests would like to go to these place which provide the free WIFI. So maybe the IT investment could not enhance the benefits directly, but it really help the hotel to manage the daily working, and provide their guests more comfortable and convenience service.
anonymous

Is it Safe to Use a Hotel's Free Wi-Fi Service? - 0 views

  • Set up good defenses. Your computer's firewall and a strong antivirus software provide your first line of defense, says Mark D. Rasch, co-founder of Secure IT Experts, which advises businesses about security.
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    This article highlights the safety precautions customers should take when using free (or close to free) hotel provided WiFi. Each piece of advice details the appropriate safety measure and details why based on information provided by IT and networking experts.
mtorres619

Bluetooth Proximity Marketing - How can retailers benefit? | LinkedIn - 0 views

  • Bluetooth Proximity Marketing is the latest marketing technique, but how can retailers apply and benefit from it?
  • Bluetooth is a short-range wireless system found on most smartphones and tablets nowadays that transmits information and can receive information without wires. We use Bluetooth in our cars to call people without a headset or to send files to another device without a USB cable.
  • Bluetooth Proximity marketing can have many applications, but can it be applied to the shopper experience and if so how can the retailer and consumer benefit? Within Bluetooth Proximity Marketing there are several types of applications.
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    Bluetooth proximity marketing was the new and upcoming marketing technique back in 2014. As learned this week in class this kind of marketing is used to connect with potential and existing consumers. There are four different types of proximity marketing that should be considered:  Internet enabled device (cell phone, tablet, etc) with GPS.  WiFi device (cell phone, tablet, etc) within range of a transmitter  Bluetooth device (cell phone, tablet, etc) being within range of a transmitter  NFC enabled phone that can read a RFID chip on a product or media. The main one described in this article is Bluetooth. An example of Bluetooth proximity marketing would be a retailer adds a transmitter to a specific promotional spot, and the person with a Bluetooth enabled phone may receive a coupon for the products found at that promotional spot or a complimentary product. The target is to directly market the consumer, you can send coupons, engage the costumer, send relevant information, etc.
Yekaterina Ponomareva

Wi-Fi in the walls at the Mandarin Oriental New York | SmartPlanet - 0 views

  • Wi-Fi in the walls at the Mandarin Oriental New York
  • there’s wireless Internet in the walls
  • The hotel group has contracted Ruckus Wireless to install its Wi-Fi wall switches for all 248 guest rooms in its flagship New York City hotel, citing “explosive demand” for wireless capacity.
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  • As befits a five-star hotel, the Mandarin New York has a history of early tech adoption: it was among the first to deploy a converged IP network, distributed antenna system
  • IP-based voice, stored and broadcast IP video
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    The article describes the new IT feature installed in a flagship hotel of Mandarin Oriental Group of hotels - that is a WIFI feature installed into the walls of every guest room. Mandarin oriental New York is known as technologically savvy hotel, which adopts all new technology features, that appear in the market. Capacity, coverage and user density were major problems for the hotel before, but the time to change has come when iPhones and iPads hit the market and the need of new technologies has appeared.
Caroline Hardenbergh

TripButler is Hoping to Cut Your Roaming Data Bill | Travel & Tourism Technology Trends - 0 views

  • ave you travelled overseas lately and been paranoid about turning on roaming data on your mobile device for fear of coming home to a ridiculous bill?  Well TripButler, a start-up out of Austria is hoping that their portable wifi devices will give technology addicted travelers a reprieve for high roaming charges. The TripButler wifi device is a small pill shaped unit that fits in your hand or pocket and uses local mobile carrier partners to provide data at a fraction of the cost of a roaming mobile phone.  The device can support up to five devices at a time so it is perfect for a family travelling together or a small group of friends.  Imagine paying for roaming charges on 5 different iPhone or Android devices.  For a one week trip, the unit including 300 MB of data is only 36 Euros or about$50 US.  Considering that a 5MB week long International data pass from Rogers.com costs $75, the savings and value of a device like the TripButler is pretty clear.
Yingjie Cao

How Technology Trends In Shaping The Hospitality Industry - 1 views

  • links between the hospitality industry and technology can be difficult to appreciate, but these important connections are helping to create leading businesses within the sector.
  • The demands placed on internet services are forcing many businesses to review their wireless internet solutions.
  • Where hotels cater for business customers, the estimate is that 79% of these customers will return if satisfied.
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  • Conferences are another big contributor to the industry and more businesses are considering the role of technology such as mobile apps within venues.
  • In 2008, around 70% of travellers made their reservations online.
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    Hotels compete with others by providing excellent service which has been defined as giving outstanding technology. It means technology innovation has become one of the most important strategies to attract customers. WiFi has become one critical success factor in hospitality industry. Besides, people tend to interact and shop more through social media. Research shows that Facebook usage is up 40% since last year. 2.5 billion photos are uploaded to @Facebook each month. It's estimated that there will be 76.9 billion apps to download in 2014. And customers are predicted to spend $35 billion on apps in 2014. According to high demand of iPhone and iPad, some hotels set up iPad in concierge to assist guest with further information and iPad in rooms to help guests to control room temperature, light and TV. As going green has shaping a big trend for hotels, LED light and PlugOut Gym attract hotelier's attention to catch up with. Thus, technology is not only a way to give convenience to guests but also a way to ease management team.
Gaby Belardo

Get Ready For 'Super Wi-Fi' To Be A Big Thing In 2013 Read more: http://www.businessinsider.com/get-ready-for-super-wifi-to-be-a-big-thing-in-2013-2012-9#ixzz262COIGWq - 0 views

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    By this time next year, thousands of people will be using a new, longer-range kind of Wi-Fi, commonly called "super-Wi-Fi". Super Wi-Fi isn't used like regular Wi-Fi. It uses underused spectrum known as white noises and this allows the Wi-Fi to run at lower frequencies, thus causing it to run at a lower cost and at greater distances, and through obstacles, such as trees and buildings. It is being championed by companies such as Microsoft and Google, and got the final okay last December after original opposition from broadcasters. Although not many strides have been made in the super Wi-Fi industry, Spectrum Bridge, a key company in the development of super Wi-Fi, just announced a new program to help equipment makers get white spaces radios approved to be sold, so they will be more readily available in 2013. Many universities have already announced that they will deploy super Wi-Fi on their campuses across the country. Super Wi-Fi is exciting because it is more powerful than existing Wi-Fi. I would have to agree with this because it is unbelievable the strides technology has made. They are able to take something and make it more powerful and at lower cost. This is also great because if they are able to extend it to greater areas, more rural areas will be able to receive high speed Internet for the first time in history.
Jingjia Zhang

Ruckus Wireless introduces high-speed Wi-Fi wall switch | Hotel Management - 0 views

  • The Ruckus Wi-Fi Wall Switch redefines the deployment model and cost structure for hotels looking to converge their wired and wireless networks into a single infrastructure capable of reliably connecting a new world of in-room IP-based devices and services. For the first time, hotels are now able to offer multiple, high-value IP-based services over a single wired/wireless network at the highest performance and lowest cost per room.
  • The Ruckus Wi-Fi Wall Switch was purposely developed to meet the growing demands within hotels to connect in-room devices that are now IP-enabled while concurrently supporting a broader range of IP-based services. Beyond high-speed Internet access (HSIA), hotels want to deliver these new services - such as high definition television and video on demand (VOD), digital advertising, voice communications, hotel service optimization, in-room device monitoring and even environmental room controls - over a single, unified and centrally managed wired/wireless network.
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    Recent years, in China, hotel industry has a fast growth. Especially the Olympic Games and The World Expo were hold in China. For lots of high standard hotel, the WIFI internet access becomes necessary. China has been one of the fastest developing markets for many Wi-Fi firms, Ruckus is one of them. The Asia-Pacific region is the fastest growth region and China business is the fastest-growing part in the region. Globally, Wi-Fi technology is one of the few industries that could maintain a 20 percent increase over the years when the world economy is encountering a downturn. The global market scale for Wi-Fi networking providers is about $3 billion this year and it could reach $5 billion by 2015, the CEO of Ruckus estimated. For the China market and the problems of hotel, Ruckus published the high-speed Wi-Fi wall switch technology. This new technology redefines the deployment model and cost structure for hotels looking to converge their wired and wireless networks into a single infrastructure capable of reliably connecting a new world of in-room IP-based devices and services. Meanwhile, the rapid-growing hospitality industry in China is likely to become another gold mine for Wi-Fi providers. Ruckus wants to grasp this opportunity.
Eissy de la Moneda

GDSs are a drag on consumer choice - Travel Weekly - 1 views

  • We like to pick our phone, our apps and our data plans and customize them to best meet our needs.
  • And we like the fact that we have multiple options when it comes to where to buy our phone and services, understanding that we benefit from competition, technology and the free market at work.
  • Rather, they now can customize their experience based on what they value and need, opting for choices such as in-flight WiFi, priority boarding, premium seating, meals or doubling their miles, among other criteria.
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  • They have purchased the loyalty of travel agents to their own distribution systems, providing incentive for them to ignore technology-driven, efficient solutions and making it virtually impossible for agents to use alternative distribution sources.
  • -- Sabre and Travelport -- continues to insist that airlines use the outdated GDS distribution paradigm and pay exorbitant fees to do so, which drives up the cost of travel for a
  • Online and traditional travel agencies account for some 60% of airline ticket sales, meaning that the GDSs control the distribution of a significant share of airline services and product
  • heir plan is to have the DOT force airlines to give them, free of charge, the ability to sell optional services such as checked bags, seat upgrades or club access. Their argument? They need to sell these services so consumers are not surprised by additional costs when they travel.
  • The GDS industry is lobbying the Department of Transportation (DOT) to protect its market dominance.
  • That is more than three times the cost of booking a ticket through an airline website or through promising new distribution technologies that can connect agents directly to airline reservations systems or indirectly through a GDS.
  • all consumers -- like to have choices.
  • evolutionary efforts are being opposed by a GDS duopoly
  • GDS technology has not yet evolved to enable the kind of customer-focused and customized shopping that other industries have embraced.
  • Airlines support consumer choice and full transparency,
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    This article suggests that consumers now purchase in a more customized why with new technologies offered through applications and data plans through consumer's phones, tables and laptops. Airline consumers have recently changed their purchasing habits to choices such as in-flight WiFi, priority boarding, premium seating, meals or doubling their miles instead of the traditional schedules and fares. Airlines have veered to selling these types of customized travel services through direct selling to consumers and have eliminated the use of global distribution systems GDS. Airlines have found that the use of GDS's are more expensive to both the airline and consumer and that GDS's technology has yet to evolve to enable the kind of customer-focused and customized shopping that other industries have embraced. Now GDS's has ask that the Department of Transportation DOT to protect its market dominance by having DOT force airlines to give them, free of charge, the ability to sell options services as checked bags, seat upgrades or club access. Airlines believe that consumers should know what the are paying for.
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    This article claims that GDS systems are actually limiting consumer choices. The author suggests that using new distribution technologies that connect us directly to reservation systems would be better for consumers because it provides them with all the choices the airlines can offer, without the extra charge. Purchasing a ticket through GDS is three times more expensive than purchasing the ticket directly. Airlines, which aim to support consumer choice and transparency with its customers, try to tailor travel options to accommodate a passenger's individual needs. However, GDS opposes this movement by urging airlines to use outdated equipment that requires its due fees, which in turn raises the cost of travel for consumers.  
jennifer amador

Wi-Fi fees drag hotel satisfaction down - CNN.com - 0 views

  • One item in particular -- Internet costs and fees -- is pressing some guests' buttons, churning up "resentment, frustration and anger," says Stuart Greif, a J.D. Power vice president
  • "At the luxury level, where they're paying for a lot more, there's a feeling you should be giving more freebies, like Internet Wi-Fi, which many lower priced hotels offer for free."
  • Fifty-five percent of hotel guests use the Internet during their hotel stay, the study says, up from 20% in 2006. Of those, 87% connect by Wi-Fi. Eleven percent of guests who use the Internet said they paid an additional fee to connect.
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  • Industry experts see increased use of a tiered system of Web access, perhaps offering basic Internet free and then charging for higher data access for things like watching video or playing online games.
  • Customer satisfaction with guest rooms in the survey has dropped within a point of its lowest level in the past seven years.
  • A new part of the annual survey examines opinions of hotel staff. Fifty-six percent of respondents said they had a high opinion of hotel staff, 34% said average and 10% said their opinion was low. Experts suggested that hotels were slow to respond to rising consumer expectations as the nation's economy improves.
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    This article goes about discussing the issues around full service hotels and fees for WiFi internet connection. Travel Professionals do have changes throughout the years in the hotel and tourism industry, but some are really serious that is affecting the rating of customer satisfaction in hotels. According to experts, they do present a theory that something must be done in order to increase revenue and also hotel's ratings; no all hotel managements agree with such theory. Therefore, they are still pushing for continuing the fees and strive for customer satisfaction all at the same time. In essence, the hotel industry is constantly adapting to new and more changes everyday, as technology also changes and have new innovations.
dawn davis

Location Based Services Via Mobile Send Targeted Messages to Guests - 0 views

  • Imagine being able to welcome back a hotel guest by seamlessly sending a personalized message directly to their mobile phone when they arrive on site
  • Location based services such as proximity marketing (which uses Bluetooth and Wi-Fi to broadcast content only within proximity of the specified location) and geofencing (which allows a brand to set up a customizable virtual area that if crossed by opted-in consumers, pushes marketing messages to the consumers’ mobile device), can be effortlessly integrated into a hotel’s current mobile offerings and further capture customer information for existing customer relationship management systems or loyalty programs.
  • Leveraging customer data and insights gained across all touch points will become increasingly more important, especially as hotels and resorts begin to shift from their differentiation strategy toward competing on Average Daily Rate (ADR) cost
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    This article talks about how hotels can use location based marking to drive business and create customer loyalty. Hotels and restaurants can use proximity marketing and geofencing to get the messages out to customers. Proximity marketing uses Bluetooth technology and WIFI to send messages to a customers mobile phone when they are within a specific proximity to your business. Geofencing creates a virtual "fence" that once the customer is within this area they can be reached on their mobile device. Hotels can use this technology to build customer loyalty by sending special messages to guests when they enter the hotel. These personalized messages can you give a competitive advantage by making the guest feel special and welcome. They can also send messages to guests encouraging them to visit the hotel's restaurant or spa instead of going somewhere else. According to a recent study, customers are willing to give up personal information and privacy in exchange for money saving deals. It is important for hotels and restaurants to take advantage of this new technology to reach the people who are willing and want to be contacted this way.
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    Hi Dawn This article is great and learning about proximity marketing made me understand it way more now. I think that it could be a good feature to reach out to people that signed up for your program when they get within a certain distance to your property to get them know about current specials. I know if I was part of a loyalty program at a hotel this would make me feel special for sure having them send me a personalized message to my phone upon returning to the property. With the economy where it is at people will willingly give up their personal information to get deals that can save them money for sure. Great post!
Brittany K. Ward

Technology Trends in Hospitality - 0 views

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    This article summarizes a webinar sponsored and moderated by The Wall Street Journal that addresses the 10 key hospitality technology trends. One trend pointed out was hotel guests are traveling with an increasing number of technological items. "A SmartBreif poll showed that 45% of hotel guest travel with two devices and 40% with three or more". Hotels are accommodating this trend with free-wifi but also with guest room design assuring capabilities for their computers, tablets, and phones. A property in New York, Eventi a Kimpton property, has gone as far to install a "business bar" for those that forgot their tablet or just in need to entertain their kids. More-so technology is being used for signage, digital signage can be found in many lobbies showing off twitter messages and amenities guest can view while standing in line. A showy new trend is having interacting hub in the lobby for guest to be able to check the weather, look up restaurants in the area, find attractions, etc. with no need to wait in line to ask the concierge or front desk attendant. Marriott has a new concept which is a "Workspace on Demand" with services that allows for small-businesses to hold conferences in their space. They can lease the space for a half-day or the full-day. Allowing them to utilize their wifi, a large space, and includes use of audio and visual equipment without having to book rooms at the hotel. Needless to say this has been a huge success for Marriott with 120 bookings in the first 90 days.
Jia Kim

Visas, Vaccinations and Weather: the top information corporate travellers can expect - 0 views

  • visa information (59%), followed closely by immunisations (41%) and weather (40%). Other information provided includes city maps (37%), restaurants (25%) and entertainment (10%).
  • Extra baggage and hotel Wi-Fi are the most commonly authorised ancillaries, at 57% each. Advance boarding (45%), hotel breakfast (45%) and flight upgrades (39%) are also popular options provided
  • 26% corporations allow no ancillaries to be booked for corporate travel trips.
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  • the range of destination services and ancillary options grow increasingly more complex
  • Within the ancillary mix, it becomes further segmented by organisations offering options such as upgrades and lounge access only to select groups of employees.”
  • Travellers’ needs are evolving and ‘Generation Y’ now expects customised content, intelligent itineraries and easily bookable ancillary content.
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    Travelport, one of the world's largest GDS companies reported about corporate travellers' preference and expectation. Visa informations is the top information followed by immunisations, weather, city maps, restaurants, and entertainment information. More customers, expecially corporate travellers want to book with ancillaries. The most commonly authorised ancillaries are extra baggage and hotel wifi. I've learned that the range of destination services and ancillary options grow increasingly and more complex. Because travellers' needs are evolving and yonger generations now expect customised content, intelligent itineraries and easily bookable ancillary content.
danalbert

Keep Our Wilderness Off Of Wi-Fi - The Daily Beast - 0 views

  • Call it LANifest destiny: the sense the Internet should be available, everywhere, from sea to shining sea. The same illness is starting to infect national parks. Last year, the National Park Hospitality Association petitioned the National Park Service, asking it to make parks more smartphone-friendly.
  • Meanwhile, in the spirit of the Wilderness Act, cities could take easy steps to provide a short respite from all that connectivity. Withholding Wi-Fi is easy. Jammers that block cellphone signals are cheap, simple, and effective over short distances. Physical parks could offer outdoor areas where your phone won’t work, and where your computer can’t pick up any kind of Wi-Fi signal. There could also be wireless-free areas of libraries, coffee shops, public squares, and office buildings.
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    This is actually an article touting the benefits of "unplugging" from our 24/7 wired world. The National Park System is notorious for its horrible cell and WiFi coverage. However, with the exception of its use as a safety net, I concur with the author's points. We visit wide open spaces as an escape from the hustle and bustle of our daily lives. Our smartphones still function quite well as cameras even without a signal. At the end of a day of hiking, when we return to our hotels or homes, our phones automatically upload and archive our adventures. In contrast to the rental car, airline and hotel end of our industry, the escapist mindset that we go into vacations with, may actually benefit from a lack of networks in some cases. A visit to a high-end resort (a la Club Med) many times comes with the "benefit" of no phone or TV in the room. If you're going on vacation, then BE on vacation. Use the technology to archive and share the fun, but don't let it interrupt an unforgettable experience.
ravicka

7 Things Event Planners Want From Technology Now - 0 views

shared by ravicka on 24 Feb 15 - No Cached
  • “I’d like a badge reader that does not need to be scanned by a device, meaning the whereabouts of an attendee could be tracked without having to scan at each entrance point,” says an association event planner. “Then we could figure out how much time is spent in each area, i.e., how long did they wait in line.”
  • “It's so convoluted,” says an agency executive. “There is so much happening so fast that it's difficult to keep up. Once you learn something, it's time to learn something else.”
  • “Many organizers are reluctant to do the work necessary to make the tech work,” says Sam Down of Showplans. “They want to use the tech and they want it to deliver its promises, but they won't be enthusiastic until they see results—but they don't seem to understand that the results they want will only come when they show enthusiasm in the first place to make it work.”
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    Chad Kaydo in his article '7 Things Event Planners Want From Technology Now," highlights the results of a recent survey where industry officials noted what tech changes and adaptations they would like to see as it relates to the Event Planning and Management area of the Hospitality Industry. He noted the following items as the urgent needs of event planners: **Lower Prices - many planners steer clear of the technology due to costs and thus would like to see adjustments in costs relating to new technology. **Integration of Planning Tools - Planners want to be able to connect the different tech offerings used instead of using them in isolation. **Next Generation Apps - Event Apps should be of the same sophistication and simple to use as those of popular consumer apps such as Instagram. **Seamless Social Media Integration - Social Media has become and important tool for event planners. Rene Mark stated that they would like to see "any form of technology that creates a more engaging experience for our clients so that they can interact from the audience, share their experiences online and engage actively with other participants." ** Improved Internet Access - one of the major complaints of planners and something they would like to see improvements on is WiFi access at event venues. Mr. Kaydo noted that planners and tech developers said that the lack of robust, reliable, reasonably priced bandwidth and network services at hotels is slowing the pace of technological advancements across meetings and events. ** Attendee Data Tracking -Improved Technology to keep track of attendee participation. **Help to figure it all out - Planners find it difficult to keep up with technology and to constantly learn how a new device or program works. However this attitude is affecting the results gained from the adoption or lack of as it relates to technological advancements in the Event planning field.
klint005

HNN - Hotel technology trends to keep an eye on in 2018 - 1 views

  • In-room technology upgrades
  • Virtual reality
  • obots
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  • Personalized experiences/smart rooms/Internet of Things
  • Mobile connections/payments
  • Virtual concierge
  • n addition to maximizing guest experiences, advances in technology both increase hotel revenue while decreasing other expenses, and as a result, the hospitality industry is investing in a number of technology based upgrades.
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    Hotels are stepping up the amount of tech on their properties as guests want the comforts of home, during their stay. Below are 6 trends to look at in 2018. 1. Virtual Concierge- App technology is allowing guests to access anything from local dining to concert tickets, and directions etc. from the comfort of their own phones without having to make a phone-call or walk to the concierge desk. 2. Mobile Connection/ Payment- Check in/ out, room keys are all done from app tech. 3. Personalized experiences/smart rooms/Internet of Things- Guests now have the ability to control the temp, humidity, lighting, blinds; do basically anything they fancy from their rooms. 4. In-room technology upgrades - WiFi improvements allowing technology to stream seamlessly while you are staying on the property 5. Virtual reality- VR tech is new to the mass market and hotels are not letting it slip by. Hotels are allowing guests to basically take a vacation to another location, from the comfort of the bedroom. 6. Robots- Robots are now being used in place of front office staff, in room dining, maintenance, to create a more private and efficient service.
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    This article discusses how hotel technology trends are growing and experiencing a very high demand. Technology is ever shaping and modeling new paths for better guest experiences and streamline hotel operations. In an already very competitive market, hotel operators are always looking for new ways to enhance their on-site operations and guest experiences. Some of the latest trends include virtual concierge, mobile connections and payments, personalized experiences, smart rooms and robots. There are always advancements in-room technology upgrades such as guest access to Wi-Fi since smartphones, tablets and laptops have become a must for travelers. It is such as exciting time to be apart of the hospitality industry, whether it's as an employee or guest.
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    A lot of new trends with IT have emerged within the year of 2018 so far which include: Virtual concierge - Saving guests the time to physically go down to a concierge desk and wait to talk to someone is key with online 24-hour concierge service Mobile connections/payments - Mobile check-ins Personalized experiences/smart rooms/Internet of Things - Using apps to control room temperature, lighting, etc In-room technology upgrades - Introducing smart TVs and all-access wifi Virtue Reality - 360-degree videos of hotel properties are now a thing. Offering guests the opportunity to see where they'll be staying is a huge advantage Robots - The Henn-na Hotel in Japan is ran by robots all throughout the property and this phenomenon is expanding to other hospitality establishments.
berkley7

The Benefits of Restaurant iPad POS systems - 0 views

  • you might think that an iPad POS system cannot compete with the level of depth that a full, PC-based system offers
  • These systems let you conduct all of your sales, track your inventory and more, directly from the iPad. Plus, restaurant iPad POS systems are mobile and can connect to any Wi-Fi network. You can use them at the table or on a counter, or you can carry it around. 
  • iPad POS systems, you have the luxury of being mobile.
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  • Your iPad POS system automatically tracks your inventory. It will also provide you with a detailed list of which items you are running low on and need to refill soon. You can even set the system up so that you receive email notifications when it is time to restock specific ingredients. A good iPad POS system will also show you which ingredients are your most popular. This lets you stay on top of your ordering and lets you see which items are customer favorites.
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    Module 7: I found the following article, The Benefits of Restaurant iPad POS systems, to be very interesting and informative as it was all new information to me. I was not aware that iPad POS's could provide restaurants with such efficiency. I believe that one of the main benefits of choosing an iPad POS is that it is totally mobile and has the ability to connect to any Wifi network. I was truly surprised to read the possibilities iPad POS can provide to users - from tracking inventory, update on items, automatic refills, immediate email notifications, give information on most popular ingredients/menu items, totally mobile, etc. The article reviews various aspects of iPad POS, such as, inventory management, table-side payment processing, and various benefits of using iPad POS.
irinatroitskaya

Hospitality: Shelter Your Business from Advanced Cyber Threats | Hospitality Technology - 0 views

  • According to Verizon’s 2017 Data Breach Investigations Report, accommodation was the top industry for point-of-sale intrusions.
  • Hospitality, whether hotels or restaurants, transact more credit cards than almost any other industry, making them an extremely attractive target.
  • The hospitality industry’s rapid push to digitalization means that it is still playing catch-up on the security front.
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  • The 2017 Lodging Technology Study by Hospitality Technology found that 74% of hotels do not have breach protection and less than half use end-to-end encryption for cardholder data or use tokenization at the card swipe.
  • PoS systems are a weak security point for many networks as they are in constant use and often are not patched or updated.
  • Denial-of-Service attacks make up approximately 20% of hospitality cyber incidents.
  • Early detection is key to controlling attack costs and reputation damage.
  • Host- and network-based firewalls should be used as the first part of a layered security approach.
  • A good endpoint prevention stack consists of an antivirus solution to handle known threats and a prevention layer that effectively prevents unknown, advanced attacks.
  • No technology, however, can substitute for an overall culture of security.
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    The article describes the main cyber threats that the hospitality companies face. Over past few years, nearly every major hotel group has been attacked. The same is true for the F&B industry. One of the reasons for that is that the hospitality companies are the ones that process credit card information more than in any other industries. Moreover, hotels and restaurants have many access points for the malware: from wifi networks to POS's. The attackers may also use the third party suppliers (for example, OTA's) to access the hotels' systems. Verizon 2017 Security Payment Report states that less than a half of all hospitality businesses have full credit card payment security compliance. The main type of the attack is POS intrusion. Denial-of-Service Attacks constitute about 20% of the total number. Although they are not so dangerous in terms of sensitive information, they can disturb the company's operations causing significant losses as well. Thus, the hotels and restaurants need to invest in early detection protection provided by the effective firewalls and antiviruses. However, it is also very important to understand that no technology may ever fully substitute the security culture of the company's employees. Many attacks are conducted due to the personal weaknesses of the associates answering the calls, for example. So, in my opinion, in addition to the cyber security systems, there should be appropriate personnel training as well as well elaborated procedure protocols.
natashacastro

Sustainable hotels: how hotels can reduce energy costs - 1 views

  • n the hotel industry there is an urgency not only to go greener but also to become more tech-friendly, according to recent research by energy leaders E.ON.
  • The first stage is to check the rate at which they’re paying for energy, and to get a greater sense of how much their business is affected by this cost. The second is to address the easiest fixes to bring that cost down – such as replacing inefficient bulbs or heaters and minimising wasted heat or light. The third is to put energy at the heart of the business’s strategy and to make committed investments that promise long-term reward, such as installing solar panels, or investing in waste heat-recovery systems to slash heating costs.
  • The changes in travelling habits and the demands of guests will have a significant impact on hotels both small and large,” says Phil Gilbert, director of energy solutions at E.O
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  • “Cutting down waste, using smart technology to manage buildings and possibly generating their own power are all options for hotels to consider, and E.ON can help throughout the whole process, from concept to management.”
  • is now ready to invest significantly in energy solutions across other hotels in the Thwaites chain.
  • Getting to grips with energy costs is important for all businesses, and minimising the impact that rising energy prices will have is important for every organisation’s long-term security.
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    This article discusses the push that is happening for hotels to "go green" and "tech-friendly". Travelers have more of a preference for eco-friendly/tech friendly hotels when booking. For example, guests now prefer wifi more than complimentary breakfast. Another example that guests are searching for sustainability usage was important to them. In a survey done one in five woule stay in a boutique hotel if it used renewable energy sources. The article examines the desires for guests and their preferences for hotels and how hotels can adjust to this change. To meet these demands, hotels can address what are easy fixes such minimizing wasted heat or light. Another way hotels can hop on in this movement is by investing in systems that are eco-friendly such as waste heat-recovery systems. Investing in energy solutions will meet customer demands and help save the environment.
taurus1313

What is Proximity Marketing and How does it Work? | Beaconstac - 0 views

  • Proximity marketing is all about marketing to your consumer at the right place, at the right time, with highly relevant and personalized notifications.
    • kaylaabad
       
      Proximity Marketing - highly personal marketing strategy
  • opt-in to enhance their customer experience using proximity marketing technologies
    • kaylaabad
       
      Proximity marketing enhances customer experience.
  • These tools work best when they are used by brands to better understand the needs and wants of their customer base, as well as notable patterns in buying behaviour.
    • kaylaabad
       
      Proximity marketing enables businesses to better understand wants/needs of customers and buying behaviors.
  • ...4 more annotations...
  • Proximity marketing with beacons involves setting up a Bluetooth enabled mobile device at a particular spot within the range of the beacon and passing information in the form of text, images or video via the respective mobile app. There are a number of must-haves required to employ this marketing technique.
    • kaylaabad
       
      Proximity marketing can be done through beacons
  • Again when it comes to beacon deployment there are a number of factors to consider, starting from available power arrangements to choosing the right kind of beacon
    • kaylaabad
       
      Factors to consider with beacon deployment: starting from available power arrangements to choosing the right kind of beacon
  • the communication occurs in 3 quick steps
    • kaylaabad
       
      The communication occurs in 3 quick steps: device detection, permission request, content upload
  • There are a host of technologies are being leveraged to implement proximity marketing campaigns. 
    • kaylaabad
       
      There are a host of technologies are being leveraged to implement proximity marketing campaigns - QR codes, WiFi, NFC, Geofencing, RFID, BLE beacons
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    This article gives further insight into Proximity Marketing. As the article states, "Proximity marketing is all about marketing to your consumer at the right place, at the right time, with highly relevant and personalized notifications." By collecting consumer data, the consumer experience will be enhanced. This is because companies can now take a deeper dive into analyzing the buying patterns and the wants/needs of consumers. This type of marketing can work through beacons, QR codes, WiFi, NFC, and Geofencing. RFID
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    "Proximity marketing with beacons involves setting up a Bluetooth enabled mobile device at a particular spot within the range of the beacon and passing information in the form of text, images or video via the respective mobile app. There are a number of must-haves required to employ this marketing technique. They are: 1. First of all, the consumer should be using a Bluetooth-enabled mobile device at the location where the proximity marketing technique is being applied. 2. A beacon must be deployed in the area where the consumer is currently located, in order to send out and receive marketing messages or other information."
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