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yoyohad

10 trends in hotel technology - 1 views

www.hotelnewsnow.com/...10-trends-in-hotel-technology

technology solution hospitality hotel software travel tech

shared by yoyohad on 06 Oct 14 - No Cached
  • Hotel guests travel with an increasing number of personal devices and their own information and entertainment content. A SmartBrief poll showed that 45% of hotel guests travel with two devices and 40% with three or more.
  • “We noticed travelers were packing books less and less. They’re cumbersome and take up valuable luggage space, but it’s really hard to replace the joy of reading a great book on the road,” Nelson said. “It’s also important for families that forgot to pack their tablets because games (and other contents) are big hits with bored kids.”
  • The Hyatt Union Square New York offers three check-in options for guests: an iPad check-in with a staff member called Gallery Host, a self-serve check-in kiosk and a traditional front desk. About 40% of guests at the hotel select the iPad option.
  • ...8 more annotations...
  • According to a poll taken by the SmartBrief online service, 85% of travelers believe Wi-Fi in hotels should be free.
  • When the planners are in the hotel, they can request more coffee, more flipcharts, a change in temperature in the room, or whatever they need. We’re facilitating the conversation in the way planners and customers really want to talk to us.”
  • Another example from the participants was the MGM Grand Hotel & Casino in Las Vegas. Behind the hotel’s front desk is a huge video wall, and one of the applications is a live tool that allows guests in line, or anyone in the lobby, to send Twitter messages about the hotel or other topics. Also, the hotel’s food-and-beverage outlets use to the board to promote specials or events.
  • Marriott offers free Wi-Fi in its select-service and extended-stay hotels and in lobbies of its full-service properties. In addition, gold and platinum level members of the chain’s loyalty program receive it for free, Roe said.
  • Courtyard’s GoBoard lobby information center has become a way to eliminate the frustration of guests standing in line to ask a simple question, such as directions or a restaurant recommendation.
  • Marriott last week launched its Travel Brilliantly marketing campaign, which Roe said will help the company “define the future of technology.”
  • The white paper noted a variety of ways hoteliers increase their luxury offerings through technology—everything from high-definition TVs embedded in bathroom mirrors to curated set lists of music downloads as offered by Hard Rock Hotels.
  • Marriott’s new Workspace on Demand service allows non-hotel guests, such as small businesses and entrepreneurs, to book meeting space at Marriott properties on half-day or full-day basis. Larger groups can book meeting space that includes audio-visual equipment and Wi-Fi.
  • yoyohad on 06 Oct 14
     
    This posts summarized 10 trends in the hospitality technology. Most of them are benefiting the guests directly, such as the wifi access and the self check-in services. However, as more and more hotel in the industry adopting these technology, the competition has been brought on, and every company is working harder to invest more technology in hotel management, development as well as operation. These 10 trends are the most basic ones which have changed the industry greatly, but there are mot to expect in the near future. 
kuhang

How Important is Strategic Management Accounting to Hotel Managers? | By Michael J. Turner and Demian Hodari - Hospitality Net - 0 views

www.hospitalitynet.org/...4091057.html

accounting managers hospitality

shared by kuhang on 17 Oct 20 - No Cached
  • the relationship between firm strategy and firm performance was significantly enhanced through the use of SMA techniques.
  • Our primary finding was that the key precursor to hotel property SMA usage is a hotel propertys adoption of market orientation business strategy;
  • A hotel which adopts this type of business strategy will tend to operate in a highly competitive market, and therefore puts their customers at the center of their strategic and operational thinking.
  • ...4 more annotations...
  • Knowing this will enable the property manager to discontinue product offerings that add no value, and to include only value-added services.
  • the information generated through adoption of SMA techniques assists managers with these needs, and they enjoy superior hotel property performance.
  • the further a hotel moves away from a market orientation business strategy, the less benefit there will be from adopting SMA techniques.
  • the overarching trend is toward hotels facing higher levels of competition. Where there is greater competition, there will be a need for hotels to adopt a market orientation business strategy,
  • kuhang on 17 Oct 20
     
    This article introduces the functions and importance of contemporary strategic management accounting (SMA) techniques in hospitality industry. They involve the collection of long-term, externally-focused and forward-looking information for the purpose. Besides, SMA techniques perform better in hotels which adopt market orientation business strategy.
kfern174

Augmented Reality And Virtual Reality For The Hospitality Industry - 0 views

travel-and-hospitality.apacciooutlook.com/...tality-industry-nwid-3657.html

shared by kfern174 on 08 Feb 21 - No Cached
  • The hospitality industry needs to stay ahead of changing guest expectations and captivate new audiences
    • kfern174
      kfern174 on 08 Feb 21
       
      Consumers are increasingly using AR/AI tech in their everyday lives as their phone's capabilities increase, smart home products increase, and more businesses begin to offer or increase this tech. It is important for the hospitality industry to keep up with guests to remain competitive.
  • As cloud technology and computing emerge, various algorithms and methodology has enabled big data and information collected from various avenues of booking transactions to be converted to an easily understood information for better decision making.
    • kfern174
      kfern174 on 08 Feb 21
       
      Not only is technology and digital trends important for customer experience but it is an asset in big data and collecting information for businesses to make better decisions.
    • kfern174
      kfern174 on 08 Feb 21
       
      Hospitality's evolving technological and digital environments allow for a plethora of opportunities: AI, AR, robotics especially. This enables meeting increased and everchanging guest preferences and allow businesses to collect more data in a more meaningful way as technology advances. There is great need to introduce new technological platforms to have an edge and allow for better decision making and productivity.
vsain011

Importance OF GDS for Travel Agents and Tour Operators - 1 views

www.orisysinfotech.com/article_importance-of-gds.php

shared by vsain011 on 16 Sep 20 - No Cached
    • vsain011
      vsain011 on 16 Sep 20
       
      This article explains a GDS and how it travel agents can connect with customers.
  • The GDSs enable the travel agents to make their travel services available to consumers globally where they might not otherwise be able to achieve efficient worldwide market penetration through direct marketing efforts.
    • vsain011
      vsain011 on 16 Sep 20
       
      The GDS helps reach people from all over the world and reach markets you couldn't have before.
  • Travel agents can get global platform for their business with strong market penetration
  • ...2 more annotations...
  • Global distribution system is the base to  enter into corporate clients across the world
  • Due to its real-time  status update capability managers can view rates change and  can easily alter price points or make special offers. Agents can view all the changes instantly and will be able to suggest the new updates and offers to clients without any interruption to make the deal..
akallison93

Biometrics, Digital Identity To Save Travel | PYMNTS.com - 0 views

www.pymnts.com/...to-save-travel-and-hospitality

biometrics identity travel hospitality immunity passports airline technology solution

shared by akallison93 on 14 Feb 21 - No Cached
  • “The World Travel & Tourism Council, a London-based trade group, recently issued new recommendations in its Global Guidelines for Safe & Seamless Traveller Journey report, underscoring requirements for the swift and coordinated implementation of biometrics and digital traveler identity services.”
  • outlined several key considerations for public and private sector entities striving to collaborate on biometric verification measures. It notes that governments must work together on solutions so that data collection and sharing can be based on official documentation. It also explains the importance of establishing an industrywide consensus on privacy standards, interoperability and functionality that would make any solutions easier and more secure for users.”
  • American Airlines recently adopted a biometric health wallet app designed that allows passengers to track and verify their COVID-19 test results and documents. The solution, VeriFLY, allows consumers to leverage facial biometrics and ensure that their data matches countries’ requirements, with the app displaying a pass or fail message on their devices once the information has been processed.”
  • ...4 more annotations...
  • That goes together with concepts like digital “immunity passports” that ride along with travelers carrying vaccination data and other encrypted personal health information.
  • but some hotel chains and management firms have looked to digital ID solutions to address consumers’ safety concerns.
  • MGM Resorts debuted a contactless check-in process that allows customers to use its mobile app to verify themselves, pay for their rooms and even receive digital keys.”
  • Biometrics are playing a huge role in new identity needs, and that function is widening.
  • akallison93 on 14 Feb 21
     
    Informative article on the role of Biometrics in the travel industry during Covid-19.The article explains the concept of immunity passports and what you have to do now, and what you will have to do in the future, regarding air travel. The article also briefly explains how biometrics are affecting and changing the hotel industry.
abrow336

Proximity Marketing - 0 views

https://www.mccourier.com/beacon-technology-market-is-expected-to-grow-at-a-cagr-of-47-6-from-2020-2026/ The Global Technology market size is projected to be USD 19.32 billion by 2026 because of t...

started by abrow336 on 14 Feb 21 no follow-up yet
akallison93

Hotel Distribution - Why you need to be "agile" as a hotelier « Sabre Hospitality Solutions - 1 views

www.sabrehospitality.com/...agile-hotel-distribution

distribution hospitality solutions Software hotel tech travel

shared by akallison93 on 31 Jan 21 - No Cached
  • The need for agile hotel distribution is more important now than ever, as the hotel industry continues to strategize and map out roads to recovery across every segment of the market amidst Covid.
  • We, as an industry, should look at this as an opportunity to better position ourselves, while thinking about both short- and long-term distribution strategies.  Hoteliers’ abilities to quickly move – and fail – then pivot, will help lead the way for our industry’s recovery.
  • Instead, what does come to mind is the brain power and wealth of tribal knowledge that hoteliers will need to leverage over the next few quarters and years to optimize revenue.
  • ...6 more annotations...
  • The first step in getting your organization to wrap their heads around an agile distribution framework is getting buy in from leadership and owners. For any agile strategy to be successful, the organization must require patience and execution across all levels of the organization.
  • Your goal is to build distribution and channel strategies for profitability. Hoteliers should look at net revenue per available room (Net RevPAR) or gross operating profit per available room (GOPPAR) instead of RevPAR when making this analysis.
  • hoteliers should analyze the total cost of a direct booking by including costs of loyalty programs, website development and maintenance, marketing and social media campaigns, and call centers.
  • the who, where and when, but to truly optimize channels for profitability, you must get the “why”. The “why” offers insights on path-to-purchase behavioral data and conversion metrics, which allow customer segmentations for a profitable and deliberate distribution strategy.
  • hoteliers should look at the full contribution from each channel and prioritize channels that bring guests with the highest ancillary spend – think Total Revenue Management.
  • Hoteliers that stay agile and attentive on pulling the inventory levers within their distribution and channel strategies will lead the way (and lead with rate) to recovery.
  • akallison93 on 31 Jan 21
     
    This is an informative article, published by Sabre, on how to utilize certain technologies and stay agile during Covid-19 in the hotel business. It emphasizes how to keep and maintain a hotel during these trying times. Never stopping trying to improve and to keep an eye on all aspects of sale, occupancy, and position in the GDS. It's important to keep everything in the perspective of short and long term solutions.
akallison93

Cleaning robots are powering an automation revolution in hospitality - The Washington Post - 0 views

www.washingtonpost.com/...ots-cleaning-hospitality-covid

cleaning robots automation TECHNOLOGY hospitality

shared by akallison93 on 07 Feb 21 - No Cached
  • While Vi-YO-Let, the product of a partnership with Denmark-based UVD Robots, might play cute tunes and light up as she moves, she has a serious job: disinfecting the air and surfaces around her. And she does so remarkably well: Her array of UV lights, which look like a bundle of lightsabers, kill more than 99 percent of viruses and bacteria, including the coronavirus.
  • More and more guests are requesting the robo-cleaning package
  • But as the pandemic rages into its second year, major brands are increasingly turning to the world of high-tech disinfection to strengthen their cleaning protocols
  • ...14 more annotations...
  • It’s a trend that’s slowly transforming housekeeping — and accelerating the pace of automation in hospitality.
  • Until recently, only health-care workers would frequently interact with disinfecting bots, which cost upward of $125,000 each. It’s a steep investment, but if it boosts travelers’ confidence, it’s worth it,
  • The appeal to the hospitality sector of virus-slaying UV light is obvious. Hospitals have found Xenex’s patented machines kill “22 times more pathogens” when compared with a room cleaned to CDC standards alone, Miller said.
  • certain hospitality jobs, those where face-to-face customer service is a key part of the experience, were less vulnerable.
  • Today, travelers might stumble on UV bots anywhere from five-star hotels and convention centers to train stations and cruise ships.
  • Verified Market Research that projects the market for UV disinfecting bots will grow to more than $5.5 billion by 2027.
  • Some robot makers refer to these kinds of bots as “cobots,” a portmanteau of “collaboration” and “robots,” because they’re intended to work alongside people rather than replace them.
  • a report that predicted more than 60 percent of jobs in hospitality-dominated cities like Las Vegas could be automatable by 2035
  • Take the Beverly Hilton in Beverly Hills, Calif. The iconic hotel, famous for hosting the annual Golden Globe Awards ceremony, boasts in one promotional video that its Xenex robot staff “zaps every inch before your arrival,” leaving you a “pathogen-free sanctuary” where you’ll “rest assured you’re sleeping in the safest room possible.”
  • the pandemic is likely to accelerate the automation of jobs in sectors like hospitality.
  • “If they can develop driverless cars, if they can develop the whole variety of different things I saw there, certainly the jobs in our industry are going to change.”
  • Unite Here negotiates “extensive technology language” into its labor contracts. This helps ensure that workers can retrain for new skills, transition to other roles or at least receive severance pay if their jobs are automated out of existence.
  • Even as new technologies create new roles, some types of jobs may go away for good.
  • For now, even a state-of-the-art robot sometimes requires the delicate human touch.
  • akallison93 on 07 Feb 21
     
    This article explains how robotics in hospitality is becoming far more common because of Covid-19. They go into detail about how, right now, all robotics require the assistance of humans. But they also go into how that can change in the next few years. The better technology gets, the less need there is for human support.
kimmumford

Europe To Be A Favorable Destination For The Growth Of Smart Stadium Market | MarketsandMarkets Blog - 1 views

www.marketsandmarketsblog.com/smart-stadium-market.html

shared by kimmumford on 12 Feb 18 - No Cached
  • The global smart stadium market that was estimated to be worth USD 4.62 Billion in 2016 is projected to reach a value of USD 17.32 Billion by 2021, growing at a CAGR of 30.2% during the period 2016–2021.
  • On the basis of deployment model, the on-demand deployment model is anticipated to take up the largest share in this market as well as grow at the highest rate in the coming years, since the organizations are nowadays focusing more on reducing operational costs along with improved efficiency, high security and low maintenance, and easy installation, among others.
  • Other factors like increasing demand for cloud services, data center services, network services, and its reliable and efficient integration are further said to be driving the services market.
  • ...4 more annotations...
  • , Europe is expected to hold the largest share, thus dominating the global smart stadium market in 2016, whereas the Middle East and Africa is the fastest-growing region.
  • The worldwide market for smart stadiums is experiencing huge growth, mainly owing to the following factors: Rising trend of digital transformation and adoption of IoT technologies Increased focus on attracting home viewers Growing demand for better customer engagement and experience Upcoming national and international sports events across the globe like 2022 FIFA World Cup in Qatar Increasing government initiatives for smart building projects Growing need for modernization of network and telecom infrastructure
  • On the flip side, inability of traditional stadiums to match up with the smart stadium technology and low investments in smart technology by the stadium owners in its deployment are the major factors that may hamper the growth of this market.
  • global market for smart stadiums include Huawei Technologies Co. Ltd. (China), Intel Corp. (U.S.), NEC Corp. (Japan), Cisco Systems, Inc. (U.S.), International Business Machines Corporation (U.S.), Fujitsu (Japan), Johnson Controls (U.S.), Tech Mahindra Ltd. (India), Volteo (U.S.), and GP Smart Stadium (the Netherlands).
  • kimmumford on 12 Feb 18
     
    Smart stadiums are growing in popularity around the world. In 2016 was estimated to be 4.62 million dollars and is expected to grow by just over 30% by 2021. There are different models available when designing a smart stadium. The on-demand deployment model will make up the largest share of the market. The leader in the growth of smart stadiums are Europe, Middle East, and Africa. There are six factors contributing to the growth of smart stadiums. However, there are two factors that are hindering the growth of smart stadiums. One of these factors is the investment. There are at least ten major corporations that are offering smart stadium solutions. Five of the ten corporations are based in the United States. However, there are some smaller companies that are forming partnerships to help stadiums implement the new technology.
fdiaz75

Beaconstac's Beacon Tech Helps Hotels With New Marketing Opportunities - 0 views

guestexperience.wbresearch.com/...en-new-marketing-opportunities

hospitality technology beacon

shared by fdiaz75 on 15 Feb 21 - No Cached
  • Millennials are more likely to gravitate towards technologically-savvy hospitality providers who can offer them unique experiences - especially those that use their smartphones and other tech to connect with them.
  • In fact, approximately 90% of a guest's vacation time is spent outside the hotel environment. While not surprising, this leaves hotels with only a very small window to earn extra revenue from their guests.
  • Beacon technology can help by delivering relevant information directly to guests' smartphones, alerting them to events occurring within the hotel grounds, and thereby increasing the chance of keeping them on site where they are more likely to spend money with you rather than others.
  • ...1 more annotation...
  • Once in the room, the beacon technology can then turn on the lights and activate in-app controls to help the guest navigate their in-room technology. The app can also promote the room service food and drink menu, as well as the entertainment and facilities information most pertinent to the customer based on their profile.
  • fdiaz75 on 15 Feb 21
     
    Interesting information about beaconstac and the abilities it allows hotels to use Bluetooth beacons to further increasing revenue. Beacon technology can determine your in your room then suggest room service or other evens in the hotel to increase the chance of guests staying on property. The fact that 90% of the time the guest will expect to be offsite, this beacon technology can try to market to keep the guest in house longer.
teresaricks

Creating an Alluring Mobile Travel Experience with Proximity Marketing | by Techware Software Solutions | Medium - 0 views

medium.com/...oximity-marketing-a97bdc59108e

shared by teresaricks on 15 Feb 21 - No Cached
  • According to a research done by Trip advisor of mobile and social survey finds that around 87% of the global travelers use mobiles while travelling and among that 61% of them using social media while traveling.
  • Proximity marketing use location technologies to give proper and personalized information to the travelers at the right time and place by the device like smartphone, tablet, wearable.
  • The travel agencies can make offers dynamically to market their promotions directly to the travelers, without any intermediates. They can send push notifications to inform the beacon based app about the latest deals and boost their loyalty.
  • ...4 more annotations...
  • Beacon technology proximity marketing now becomes an interesting resource for the providers of, both public and private, transportation services. Travelers can now discover a host of experiences with this beacon technology while they travel — from booking from their mobile phones to personalized hotel experiences.
  • with the ability to source customer data around physical locations, activities, time and personal interests, beacons provide a huge window of opportunity to target travelers with personalized and contextual experiences.
  • Proximity marketing makes flexibility and convenience for travelers to plan vacations or trips.
  • Travelers will benefit because they will receive real time information that is personalized, relevant and in accordance with their profile and preferences.
  • teresaricks on 15 Feb 21
     
    This article goes into detail on proximity marketing and beacon technology. It gives various pros of these technologies both for businesses and consumers.
hankunli

What Is a Point of Sale? | Beginner's Guide To POS Systems - 1 views

www.merchantmaverick.com/understanding-point-sale-pos

sale systems

shared by hankunli on 08 Oct 19 - No Cached
  • If you’re just starting up your small business, it is no doubt a daunting process. Before you can get to the fun part (selling your goods and services), there are a ton of decisions to be made.
  • selecting an appropriate point of sale system may be one of the more important decisions you’ll be facing
  • . Some small businesses may just use a cash drawer and/or a card reader to take payments.
  • ...24 more annotations...
  • However, POS systems have come a long way since then.
  • Cash Drawer
  • There are plenty of things you’ll have to keep in mind when it comes to selecting your POS. A good place to start is figuring out if you want a cloud-based system or one that is locally-installed. The difference between those types of systems is actually pretty easy.
  • Understanding POS Hardware Options
  • Types of POS Systems
  • Receipt Printer: T
  • Card Reader:
  • Barcode Scanner:
  • Tablet: 
  • Kitchen Display System: F
  • Scale: I
  • Restaurant? Retail? Or More Specific?
  • Retail-specific POS sy
  • Restaurant-specific systems
  • POS systems built just for that
  • 6 Common & Helpful Features In POS Systems
  • Inventory Management: 
  • Loyalty:
  • Customer Database
  • Reporting: 
  • Employee Management: 
  • Integrations:
  • How A POS Integration Or Add-On Can Simplify Managing Your Business
  • Quickbooks o
  • pvega018 on 08 Oct 19
     
    This article explains what a POS system is and it goes into details about what to expect and what you can use a POS for when at work. POS systems ultimately make our jobs far easier both from an employee and a managerial position because all data can be stored and processed through the same system. Different POS systems can be used for different properties as well as for different styles of businesses, you select the system that fits best for what your business consists of.
  • mserr078 on 23 Jun 20
     
    In this Article it talks about the POS Systems, to help you understand the point of sales software in a small business.
  • hankunli on 24 Jun 20
     
    This article is a guide for business beginners to choose a POS. It firstly explains the basic definitions of a POS system and made explanations for its usage. A top-tier point of sale system can do everything from inventory management to providing detailed reports and analytics. It can even help with online sales with eCommerce integrations - and many come with built-in card processor services as well. Different kinds of POS includes cloud-based ones and locally-installed ones. Also, there are POS that are compatible with Android. iOS, or both. POS can sync with many hardware such as scale, card reader, and code scanner. This article also explains on how to select a POS system. It finally encouraged the readers to get a POS for their own businesses.
obena010

Attendify Launches Virtual Event Platform to Boost Industry Resiliency | Corporate Event News - 0 views

www.corporateeventnews.com/...form-boost-industry-resiliency

event

shared by obena010 on 26 Jul 20 - No Cached
  • Attendify’s goal for its new platform is to help make the industry resilient.
  • Through Attendify for Virtual Events, event organizers can build out a modern virtual experience that engages attendees much like a traditional event would, without requiring them to physically travel to the event’s location.
  • “You can’t recreate the in-person experience virtually, it just doesn’t work. That’s why we’re thrilled to launch our virtual events platform, providing an entirely unique virtual experience.”
  • ...4 more annotations...
  • Hybrid and virtual events must be immersive and every bit as valuable as in-person events, and allow attendees to network, learn and engage in a way that feels natural.
  • Intuitive interface
  • Ease of customization for event planners
  • Hybrid ready from the start
  • obena010 on 26 Jul 20
     
    A company developed a new software to be able to attend events from the comfort of your home.
nicoleastete

The Soon To Be $200B Online Food Delivery Is Rapidly Changing The Global Food Industry - 1 views

www.forbes.com/...nging-the-global-food-industry

shared by nicoleastete on 27 Jul 20 - No Cached
  • Over the past 5-7 years, a slew of companies across the world appear to have zeroed in on a new (and now not so secret) magic formula; where earlier versions of online food delivery service were limited to a single restaurant or menu, it is now a veritable buffet, allowing customers access to thousands of restaurants and millions of dishes.
  • Hospitality partners are leveraging extra capacity in hotel kitchens to prepare meals that are ordered and delivered through online food delivery platforms. Companies in the automotive and transportation industry are looking to tap into the tremendous growth potential offered by last mile delivery.
    • nicoleastete
      nicoleastete on 27 Jul 20
       
      The Major growth that online delivery platfroms have created for restaurant has developed into another source of income for many restaurants.
  • nicoleastete on 27 Jul 20
     
    This article explains the Major Growth that Online delivery platforms will achieve by 2025. Delivery platfofms such as Uber Eats, Doordash, Postmates, Grubhub, and Dominos have changed the demand of online food ordering and the software to create a different type of industry fully online with fulfillment done by store-fronts.
zihanwang

What's the difference between a PMS and a POS? - Preno HQ - Preno HQ - 1 views

prenohq.com/...erence-between-a-pms-and-a-pos

pms pos technology hospitality

shared by zihanwang on 30 Jul 20 - No Cached
  • A Property Management System (PMS) takes care of the day-to-day front-desk functions of an accommodation business.
  • A Point-Of-Sale system (POS) is used anywhere when you need to conduct sales transactions.
  • A PMS-POS integration allows guest billing information from each of your necessary touchpoints (front desk, bar, spa etc) to be sent to your PMS and added to a centralised guest account. 
  • ...2 more annotations...
  • An integration between your PMS and POS provides deeper value than simply managing transactions.
  • While an integration between a PMS and POS is operationally imperative, there are add-ons that can streamline the process further.
  • zihanwang on 30 Jul 20
     
    This article introduce what the difference between a PMS and a POS and it specific illustrate what benefits the PMS-POS system can brings to the hotels. This article give us a deepen understanding of PMS and POS systems.
  • hankunli on 30 Jul 20
     
    Generally, PMS and POS are quite different systems. A PMS is used in front desk operations and a POS is used in processing transactions. However, they can be integrated and reduce errors in data transfer, comparing to manual systems. PMS-POS integration can provide much more than simply managing transactions. The additional benefits include intelligence on customer behavior and the occupancy-revenue relationship, along with helping in identifying the most contributing marketing segment.
blevi022

Biden, Gates, Musk and Other V.I.P. Twitter Users Are Hacked in Bitcoin Scam - The New York Times - 0 views

www.nytimes.com/...hack-bill-gates-elon-musk.html

shared by blevi022 on 20 Jul 20 - No Cached
  • A Brazen Online Attack Targets V.I.P. Twitter Users in a Bitcoin Scam
  • In a major show of force, hackers breached some of the site’s most prominent accounts, a Who’s Who of Americans in politics, entertainment and tech.
  • Dozens of the biggest names in America — including Joseph R. Biden Jr., Barack Obama, Kanye West, Bill Gates and Elon Musk — posted similar messages on Twitter: Send Bitcoin and the famous people would send back double your money
  • ...6 more annotations...
  • It was all a scam, of course, the result of one of the most brazen online attacks in memory.
  • But soon after, the list of victims broadened to include a Who’s Who of Americans in politics, entertainment and tech, in a major show of force by the hackers.
  • Twitter’s investigation into the breach revealed that several employees who had access to internal systems had their accounts compromised in a “coordinated social engineering attack,” a spokesman said, referring to attacks that trick people into giving up their credentials
  • the attack was concerning to security experts because it suggested that the hackers could have easily caused much more havoc
  • Security experts said that the wide-ranging attacks hinted that the problem was caused by a security flaw in Twitter’s service
  • Cybersecurity experts said the attack showed how vulnerable social media remains to attacks
  • blevi022 on 20 Jul 20
     
    While this story isn't directly about hospitality it shows that poor security by technology companies like Twitter can lead to compromised access social media accounts of prominent figures. The Social Media Hospitality could be and used scam their customers.
jackyreis

The Cybersecurity 202: Facebook disclosed a major hack very quickly. But the alert was short on details. - The Washington Post - 0 views

www.washingtonpost.com/...5bb24c311b326b7c8a8d1797

cybersecurity facebook hack details

shared by jackyreis on 20 Jul 20 - No Cached
  • The Cybersecurity 202: Facebook disclosed a major hack very quickly. But the alert was short on details.
  • It took just three days for Facebook to notify authorities and the public that  hackers had compromised as many as 50 million user accounts on the social media platform.
  • Facebook leaders did not have enough information to paint a clear picture of the hack and the risk to its users during the announcement.
  • ...12 more annotations...
  • Europe’s new privacy law, the General Data Protection Regulation, imposes massive fines on companies if they don’t notify privacy regulators about a data breach within 72 hours. The rule took effect in May and applies to any company with E.U. customers. U.S. lawmakers have proposed similar a 72-hour rule to replace the patchwork of state data breach laws that exist here
  • The company said Friday it had notified European data privacy regulators of the breach, in accordance with GDPR. Shortly after doing so, Ireland’s Data Protection Commission, the watchdog that monitors Facebook’s GDPR compliance, said Facebook’s disclosure “lacks detail” and criticized the company for being “unable to clarify the nature of the breach and the risk for users at this point.”
  •  Equifax waited six weeks to reveal that the Social Security numbers and other sensitive information on 143 million Americans had been exposed in a data breach. Uber waited a year to reveal a hack affecting tens of millions of drivers — and just last week paid a $148 million settlement in connection with the incident. Yahoo also paid a fine earlier this year for waiting two years to tell investors that Russian hackers stole information on 500 million users. 
  • Wray stressed that cyberattacks and theft of intellectual property can inflict long-term damage on American companies,
  • No country poses a broader, more severe intelligence collection threat than China.
  • The Energy Department on Monday announced awards of up to $28 million to help fund 11 cybersecurity research projects to strengthen the defenses of America's critical energy infrastructure,
  • Karen Evans, the assistant secretary for the department's Office of Cybersecurity, Energy Security, and Emergency Response, said “energy cybersecurity and resilience” is one of the “most important security challenges” that the United States faces.
  • “The frequency, scale, and sophistication of cyber threats have increased and attacks can be much easier to launch,”
  • “Cyber incidents have the potential to interrupt energy services, damage highly specialized equipment and threaten human health and safety.”
  • The Senate Commerce Committee should hear from consumer privacy experts as lawmakers consider whether to develop data privacy legislation, a coalition of consumer and privacy groups said Monday
  • And while civilian agencies generally face the most lopsided age disparities, the importance departments place on building a long-term talent pipeline varies greatly
  • That means federal technologists at or approaching retirement age outnumbered their 20-something counterparts roughly 4.6 to 1.”
  • jackyreis on 20 Jul 20
     
    This article highlights the importance of announcing a security breach quickly, and explains the argument on whether it needs to be carefully analyzed before releasing the breach. It explains the importance of releasing the understanding of a hack as quickly as possible to maintain people's information (i.e. bank information) safe.
leonfai

Why cybersecurity matters | Hotel Management - 0 views

www.hotelmanagement.net/...why-cybersecurity-matters

technology hospitality hotel software business

shared by leonfai on 24 Mar 20 - No Cached
  • Cybersecurity is not just a buzzword. In today’s technology-abundant world, it has become a critical undertaking for companies across all industries—including hospitality.
  • Trustwave’s "2018 Global Security Report" lists hospitality as one of the top three industries most vulnerable to payment card breaches. Other estimates project that hotels are the unwelcome recipients of around 20 percent of all cyberattacks.
  • Additional anecdotal evidence supports these numbers. One need not look further than Marriott International’s Starwood Hotels & Resorts Worldwide group, which recently disclosed the theft of more than 25 million passport numbers and 380 million unique guests’ personal information.
  • ...9 more annotations...
  • After all, the industry has been and continues to be focused on cultivating a user-friendly atmosphere. Unfortunately, for hackers this combination is nothing short of a gold mine.
  • Since a businesses' hard-earned reputation relies heavily on instilling confidence in its customer base, a breach of trust is sure to compromise that relationship. If an attack affects millions and is publicized to millions more, the impact on brand equity can be difficult to recover. 
  • Marriott, for instance, was criticized not only for the breach, but also for responding inadequately and unprofessionally.
  • In short, as more and more consumers become aware of the importance of reliable cybersecurity, a hotel that neglects this pain point is compromising the strength of its product among its competitive set. 
  • Considering that the annual frequency and severity of cyberattacks are only rising, the time is now to establish organizationwide security operations, recovery plans and budget allocations.
  • a cohesive top-to-bottom strategy is required and often is best delegated to a trusted strategic advisor with depth of experience in cybersecurity breach prevention and resolution.
  • Next, the goal becomes full-scale protection. From the technical side, this includes setting up firewalls and securing weak points (such as point-of-sale terminals).
  • There needs to be an efficient method for detecting the attack and mitigating any damages. Lastly, to avoid the pitfalls noted above, a predetermined plan to address this worst-case scenario is vital. From reviewing insurance policies to preparing for impending litigation, recovery is a process best started with a go-to advisor before it is needed. 
  • The only way to avoid being another statistic in future Internet crime reports is by staying as ahead of the looming threats as possible.
  • edagt001 on 24 Mar 20
     
    This article talks about how cyber security is very important to the safety of the personal information.
  • obrediajones on 18 Jun 20
     
    Author, Lena Combs, discusses why hospitality has become vulnerable to cyber attack. Ranging from the failure to secure POS systems and credit card data. To hotels' inability to detect and effectively respond to potential cyber threats. Combs outlines the steps involved in implementing a cohesive top- to bottom strategy that will effectively address these dilemmas. More importantly, why doing so protects a hotel's bottom line and brand positioning.
  • leonfai on 20 Jul 20
     
    The following article highlights the importance of cybersecurity in general and why it is especially important in the hotel industry. This highlights many facets, one being the fact that the hotel industry is one of the most vulnerable to cyber-attacks, therefore, needing to have top-notch cybersecurity.
Angelica Saez

Hotel Event Planner Roles & Responsibilities | Social Tables - 0 views

www.socialtables.com/...hotel-event-planner

shared by Angelica Saez on 21 Feb 19 - No Cached
  • From the cleaning staff to the catering crew, you’re in charge of all the team members who make the event run smoothly.
  • So you’re going to need some great communication and people skills to shepherd such a large team, especially in the hustle-bustle of high-stakes situations.
  • No events, no job! That’s why planners in this role are also usually in charge of sales and marketing for the property’s event space.
  • ...11 more annotations...
  • Hotel event planners work with their clients to dream up and execute outstanding events that stay in budget and meet expectations.
  • That means you need detailed planning skills, a knack for delegating well, and above all, the ability to multi-task.
  • ou’re going to run plenty of other events that are at night or on weekends. Not to mention no one’s going to be covering for you.
  • From speakers that arrive late, to unexpected food allergies, or guests that didn’t RSVP – there’s always a little something to keep event managers on their toes
  • An event manager is responsible for all of the hotel’s events spaces including dining rooms, conference rooms, large ballrooms, and sometimes even concert venues.
    • Angelica Saez
      Angelica Saez on 21 Jul 20
       
      Being an event planner at a hotel you are responsible for all the hotel events and the event spaces in the hotel. It is important as an event manager to understand all your responsibilities.
  • After all the intensive and detailed planning is done, it’s game time. Event execution is about planning for every situation and implementing the in-the-moment fixes that keep your shindig running full-steam ahead. We’re not going to lie to you: Flawless events are time-consuming and can be high-stress.
  • That means you need to understand the particular features and possibilities that are unique each room. You’ll also have to lay things out and keep them running smoothly.
  • From answering incoming inquiries to networking at local professional events, pros at this position use their marketing and sales savvy to get their venue booked. But be prepared: Hotel’s don’t always have a large budget for print or online advertising. You have to be ready to go out there and shake some hands.
  • Event pros will tell you that the most trying part of the job is managing the unexpected issues that inevitably arise during events.
  • Working as a hotel event planner will introduce you to a wide array of events that’ll stimulate your creativity and test your skills. If that piques your interest, then it might just be the gig for you.
irinadolgopolova

Robotic Technology in the Hospitality Industry Set to Shift | - 2 views

hoteltechnologynews.com/...hospitality-industry-set-shift

robotic technology hospitality

shared by irinadolgopolova on 24 May 20 - No Cached
  • In hospitality, the use of robots can be considered a bit trickier because they would be required to interact directly with humans. Human responses are largely less predictable than machine communication
  • They can work with peak efficiency for longer periods than humans. Robots are also able to carry out a whole lot of tasks faster than humans. Additionally, when robots are used, human error is eliminated. You can expect a very high level of precision and accuracy.
  • robots cannot act beyond their pre-programmed range of actions. Sure, with artificial intelligence, they can learn a few things, but whatever new information they would learn has to be within certain confines.
  • ...3 more annotations...
  • Right now, the duties of robots have moved from being just the dangerous and difficult tasks that we don’t want for humans. Robots now do the everyday job of making people happy, serving them food, waiting on them and making children laugh
  • Looking ahead, robots would be data goldmines in the nearest future.
  • The patterns recorded and learnt by the robots can be used as data to predict customer preferences and adjust services accordingly.
  • irinadolgopolova on 24 May 20
     
    The article discusses advantages and disadvantages of the potential usage of robots in hospitality-related companies. Robots can make people's jobs easier. They should be wisely programmed to communicate with humans. Robots are also used to collect data for future research and analysis.
  • hankunli on 23 Jul 20
     
    Nowadays, using robotics in hospitality has become a trend. Although it has proved that robots were not only suitable to do dangerous or repetitive work but also dealing with human guests. Robots can do the work of making humans happy. There is a concern for them in the hospitality field that robots will replace humans and make humans lose jobs. However, according to the article, it is not always accurate since sometimes using robots can make the service more organized and systematic and attract more guests, thus maintaining the needs for human workers. Looking ahead, robots would be data goldmines in the nearest future. They do not replace people, rather, they are tools used by people.
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