http://www.hospitalitywifi.com/wifi-university/what-effect-will-5g-have-on-hotels/

The hotels of the future will benefit from this new tech.
Our personal smartphones will be used for check in/out, payments, keys, room environment controls, communication, and much much more.

https://asia.nikkei.com/Business/Companies/China-s-Alibaba-to-open-its-first-automated-hotel

This hotel, opened in the city of Hangzhou, China, is trying to play with a new trend of full automation pertaining to guests. They take AI to another level in the hospitality field and the rates go to that level also. Average room rate is $200 USD and that is high for a country with fairly average rates.

Cleaners are human and so should the Fire Life Safety department. They are going in this direction as it is a tech company running a very personal and intimate experience such as a hotel. Some things can be automated but not all. And guests don't want to talk to robots. They want to talk to people first.

@ jnoll001, I don't think we are there yet but it is definitely in our future. If China wants to lead the pack and start this off, good for them. There are already robots delivering water bottles to the rooms from the concierge in Asia. I have witnessed it already. It is really mindblowing...... https://www.youtube.com/watch?v=cf1hVUnPeD8
This is my last company. They were quite forward thinking. The robot takes an elevator by itself and also delivers bottles of water and asks if anything else is needed.

https://www.cnbc.com/2019/02/04/what-is-wechat-china-biggest-messaging-app.html

This app runs our personal and professional lives here in the "middle kingdom". I don't need a wallet, I don't need a laptop anymore. I don't even need to use my phone to call anymore. I need mobile connectivity and a smartphone and you can do everything you want without doing too much in China.

No more paper money needed or credit cards. All is linked through WeChat. Shopping, food ordering, food delivery, door to door services like fixing a broken screen, reviews, connectivity, Chinese facebook, and more..........

That is the benefit to the government of China. They monitor the entire site all the time. All information shared is monitored and it will soon be integrated into the "social system" of the country where good citizens are rewarded with better benefits and poorly behaved citizens are penalized. It seems extreme but when all the information is on one platform, it is easier to do this monitoring. I don't think the normal citizens even care or think about this to actually be the future. But the government has been talking about this for years. For advertisers, it is a dream to have all of this information in the palm of their hands.