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No matter how much hotels invest in security, there are still vulnerable areas where hotels should improve to prevent thefts, break-ins, fraud, hacking, and numerous other crimes from happening. In this article, the author has introduced certain ways to optimize hotel security, including increasing the invests in surveillance software, holding regular security meetings, upgrading the locks, meeting your customers, paying attention to cyber-attacks, and carrying on background checks of staff.

This article is about hotel security and different ways to optimise it to meet your needs. Some of the topics discussed were the integration of surveillance software, the importance of regularly scheduled security meetings, lock upgrades, and customer interaction. The article touches upon each of the topics mentioned and explains how the integration of all of these practices helps create a safer and more cohesive security system. I liked how it focuses on the need to interact with customers as they are the ones you are protecting the most. I think that interaction really makes a difference.

Information technology has become extremely important to the hospitality industry. It has helped with customer service, financial status, and in many other ways. With so much changing with information technology it is vital that companies keep up with all these changes in order to not fall behind. As stated in the article if information technology is implemented correctly it can help a company become the most efficient it has ever been. This has also helped improve the communication between companies and their investors, now communication can be done via email or call in a matter of seconds. As I stated above it has also improved guest service and communication, this includes apps, messages and allowing guests to have immediate assistance with any of their needs. When you improve customer service and create an open window for communication, it brings in more guests to want to stay with your company and give their business to you. Not only this but, technology has helped companies save money by needing to provide less staff. This is why information technology has helped so many companies succeed financially.

In this article, it basic discussed some of the key points of business switching to a point of sale system and why it would be beneficial. One reason was to prevent shrinkage. With a POS system, sales are automatically recorded during every checkout which help to maintain inventory numbers. Another key point is that POS systems are beneficial to owners who may have more than one store. This allows for business owners to have accurate pricing across all locations and it improves customer service as well. For example, if your store is out of particular product, you can sue the POS system to check which nearby locations have the product that the customer may be looking for. Lastly, POS systems have also been proven to be a great asset for making sure your business is operating effectively and efficiently. While away, POS systems allow for owners to monitor activity such s store performance and sales activity, in addition monitor the performance levels of employees to ensure everyone is staying on task and being productive. So all in all, switching to a Point-Of-Sale system is beneficial and a great move for businesses.

The author of this article targets entrepreneurs and explains the need to implement point-of-sale systems in businesses. The author explains that POS systems help businesses to track promotions more successfully and improve customer service, and thus, enhancing customer satisfaction. Besides, the system improves employee management.

Luis, I like this read. It makes some great points of how the investment of a POS is profitable for the establishment. One thing I did not realize that it is great for is to better track sales and promotions. This is an area that could really assist on driving sales with an establishment. If they analyze the data collected, the owner can know if the promotion was worth their wild OR a waste of time. Did it drive business and bring in new and repeat guests? Did it attract loyal customers? Did it help make new customers loyal? This is all information that is collected and can be very useful when using the POS. Thank you for your share.

This article first introduced us to the definition of smart hotel rooms, and then explained the importance of smart room technology. From a customer perspective, smart hotel rooms can provide guests with a higher level of personalized service and enhance the customer experience. From an environmental point of view, smart hotel rooms are conducive to sustainable development. The consumption of lighting or heating in the room can be adjusted according to actual needs, which means that energy waste can be reduced. From the perspective of hotel management, smart hotel technology enables the front desk to remotely manage the room, improves management efficiency, and monitors the operation of equipment in the room through the Internet to achieve faster repairs.

This article is great for anyone who would like to understand more about technology involved in the hospitality industry. Recommend this to anyone who is writing about technology.

This article basically gives tips about how to create a safe hotel. There are many ways you can ensure that your staff and hotel guests are protected.

This article is about steps a property can take in order to ensure the safety of their employees and guests. This includes: surveillance cameras, cybersecurity, mobile room keys, safes in rooms, among other things. - Be sure to invest in high-quality cameras that can pick up the little details, such as facial features and bill amounts. - Your Wi-Fi should be a secure network users must log in to before using. Make the username and password easy to find. - Mobile keys strengthen security and allow guests to bypass the front desk altogether. -Set up regular meetings with all employees to talk about guest safety. -In terms of profit-sharing, workers feel a sense of pride or ownership, they will keep their eyes and ears open for signs of waste, fraud or theft.

This article talks about hotel's safety and the usage of surveillance cameras, cybersecruity, mobile room keys, guest safety, staff training, and profit sharing. Each section talks about the procedures that should be taken to keep guest and staff safe.

Cvent, a meetings technology company, has gathered feedback from meeting planners and venues and responded by adding 100 enhancements to their online product. The company is looking to better the users experience and provide easy to use technology. The company's web survey, event management, strategic meetings management, and supplier network have all been improved with new technology. I think this type of business between suppliers and buyers in the meetings/events industry will be the main form of communication in the future. 

Green technologies can save energy, improve customer service, and enhance working efficiency. First, through tracking customers' activities and purchases, hotel can gather their information and then improve customer service. Second, providing entertainment equipment and resources such as checking out through a "channel" on the TV, can improve guest services. Third, using key card or other ID tags can make transaction cashless, which is also good for security. Forth, exchanging information through computer system can save a large amount of paper. Fifth, self-diagnosing system can monitor and identify problems and resolve them before customer complaint.

This article describes a new tool to measure and aid in guest satisfaction. Through a strategic partnership, Infor (a business application software company) enlists TrustYou (a market leader in online reputation management) to help create a system used to provide real-time access to positive and negative feedback from guest. There are three widgets designed to search through data and streamline them into summaries that hotels can use to enhance their customers experience. All information reported is current information, that way hotels can quickly respond to their guests. This technology is key in creating the best guest experience possible and it allows hotels to do so within a matter of minutes. The real time access feature would allow hotels an opportunity to turn a would be negative experience into a positive one. Hotels rely on "word of mouth" Marketing, especially with social networks, blogs and message boards becoming such a huge part of the daily exchange of information. We must admit, a lot of us value the opinions of our Twitter followers. It is vital for hotels to keep up with these different areas of communication so they can strategically position themselves in an ever growing and competitive market. They can address concerns immediately while at the same creating opportunities to build their brand. Hotels must utilize this advanced approach if they want to survive in this industry.

This article describes the infor company（a leading provider of business application software） and trust you（a market leader in online reputation management） built online reputation management software for hospitality industry. Hoteliers could access to the social senciment on a real time. From the customer's perspective, there are many factors related to choose a hotel form more than hundreds choices. Not only the hotel's facilities and services, but also the reputation on the internet will influnce customer's slection. Nowadays, with the rapid development of social networks, the senciment plays a great role in people's life. For example, in China, there is a web-site, named as "Quna". On that web-site, people share the travel information, rate the restaurants and hotes. The new travelers could get some ideas about the hotel choosing. Therefore, the hotel manager must pay attention to the public reputation management in time. Now, the hoteliers could access to the social senciment in real-time via a series of dashboard, embedded widgets. What's more, by this tool, the hotel employees could correction error, redeem hotel's reputation, improve customer satisfaction, and improve hotel's occupancy rate.

SUMMARY: This article by Bernard Ellis talks about the benefits of cloud computing and how it is being used in the hospitality industry. Hotels were previously wary about using cloud computing, but are slowly realizing that this technology has the ability to improve not only their operations, but also customer service and revenue. Ellis believes that limited-service brands, like a Courtyard by Marriott are part of the reason why hotels started looking into cloud computing. Brands like Courtyards do not have the means to spend significant amounts of money on technology, unlike their full-service counterparts. This sometimes means these hotels are at risk for not receiving necessary updates. Cloud computing enables hotel chains to offer access to systems, not previously made available to limited-service brands and also franchisees, both of which are crucial to the hotel chain's success. Hotels were previously concerned about their ability to maintain security and safety of systems within cloud computing. Now the concern has turned to change management. Changes and updates happen faster through the cloud platform and hotels have to figure out the best way to ensure staff is on top of all changes that take place. According to Ellis, the answer to this problem is learning management platforms, which are technology-based and more cost-efficient. Having technology-based learning platforms makes training easier and gives hotels the ability to update the training regularly based on any changes that take place. By utilizing cloud computing and learning management platforms, hotels will be able to improve operations, improve customer service, and streamline revenue.

Internet marketing is an essential part of the overall marketing portfolio of hotels. These top ten ecommerce promotion ideas, channels, and strategies can drive maximum Return on Investment. 1. Search friendly website design has new meaning - fast and integrated. Hoteliers should consider which channels their target customers are utilizing, and develop integrated promotion plans across all channels. 2. Hoteliers should focus on improve conversion and usability when they provide an increasing volume of information. 3. Search is becoming more local in nature. 4. Expand paid search beyond traditional channel. 5. Real time search - Natural Ranking (SEO) becomes more real, local and social. 6. Image and Video search is an effective way to capitalize on different search traffic. 7. Mobile search continues to be local in nature. 8. Embracing social media - it's here to stay! 9. Hyperlocal is really an extension of your local social search marketing. 10. Utilizing Blogs to connect and promote time sensitive information.

This article explains how POS have improved efficiency and reduced the cost of operations. It explains how some locations have seen improvements since the implementation of MICROS called Simphony. The Simphony system allows the central management of the menus, payroll, scheduling and many other things from anywhere on the web. It has many functions and help with many other areas such has staffing and creation of a loyalty and gift card program. It also allows web reporting on mobile devices. The system has even helped with the drive thru ordering at the locations.

I think that this software is definitely beneficial after reading this article. Simphony will help these locations out in many ways, especially as it relates to efficiency.

Operators of restaurants are excited about new wait-list management software. The software allows for restaurants to use tablets technology to create a more efficient wait-list, in-turn improving restaurant operations. The employee enters the name, party size, and any other important information. Then the software prioritizes the seating by the amount of time a party has been waiting. The program also generates estimate wait times and has the capability to notify the guest when their table is available. The software goes as far as allowing for the guest to text back how long it might take them to return to the restaurant, if wondering off-site, or for them to cancel the reservation allowing other wait-lister's to be seated. Many establishments such as Red Robin, Texas Roadhouse, and Yard House now use this wait-list management software. They report that the software improves wait times by almost half. It allows for auto calls and text to communicate with guests on the wait-list. It also improve ticket flow to the kitchen all of these combine reducing the wait times. All in all the software has improved restaurant operations for these establishments utilizing the wait-list management software.

Tammy Mastroberte in her article "Whats new in POS Hardware in 2014" highlights the importance of a proper POS system for restaurants and presents the offerings of major POS manufacturing companies for the year. It was highlighted that 33% of a restaurant's technology budget went into selecting the right POS thus showing its importance to the sector. The importance of the traditional POS infrastructure was highlighted but it was also noted that new trends have come on stream to help improve service the major one being mobility. As noted by ED Beck CIO of technology at the National Restaurant Associaiton, " There is a lot you can do with a mobile that you could not do with the traditional POS." Because of this many of the traditional systems are being upgraded to include the ability to transit from fixed to mobile thus improving service provided.

Chad Kaydo in his article '7 Things Event Planners Want From Technology Now," highlights the results of a recent survey where industry officials noted what tech changes and adaptations they would like to see as it relates to the Event Planning and Management area of the Hospitality Industry. He noted the following items as the urgent needs of event planners: **Lower Prices - many planners steer clear of the technology due to costs and thus would like to see adjustments in costs relating to new technology. **Integration of Planning Tools - Planners want to be able to connect the different tech offerings used instead of using them in isolation. **Next Generation Apps - Event Apps should be of the same sophistication and simple to use as those of popular consumer apps such as Instagram. **Seamless Social Media Integration - Social Media has become and important tool for event planners. Rene Mark stated that they would like to see "any form of technology that creates a more engaging experience for our clients so that they can interact from the audience, share their experiences online and engage actively with other participants." ** Improved Internet Access - one of the major complaints of planners and something they would like to see improvements on is WiFi access at event venues. Mr. Kaydo noted that planners and tech developers said that the lack of robust, reliable, reasonably priced bandwidth and network services at hotels is slowing the pace of technological advancements across meetings and events. ** Attendee Data Tracking -Improved Technology to keep track of attendee participation. **Help to figure it all out - Planners find it difficult to keep up with technology and to constantly learn how a new device or program works. However this attitude is affecting the results gained from the adoption or lack of as it relates to technological advancements in the Event planning field.

Integration of core hotel systems is key to streamlining operations property-wide. In the past, integrating legacy hotel systems was a complicated, lengthy and expensive process, but these days, through open APIs, common Web standards and rapid innovation, cloud based technology is paving the way to easier, faster and more effective system integration, empowering hotels to improve efficiency and share data across departments for a deeper understanding of guests and the market. For lodging operators, on-property points of sale like a restaurant, gift shop or spa add another layer of complexity to daily operations, but a simple interface between the property management system (PMS) and point-of-sale (POS) system can save hoteliers significant time and increase billing accuracy for more satisfied guests and improved revenue.

"IT solutions can be used to help a hotel to manage its environmental impact (CO2 emissions, energy consumption). Siemens analyses the customer requirements and then implements best-in-class solutions. In addition we provide the required process consulting to establish sustainability reporting within an organization. Here are a few highlights of our "Sustainable Impact" offering: Benchmark customer's own position in sustainability issues vs. competitors and improve own sustainability processes to become best-in-class. Integrate sustainability / energy management into company strategy, organizational framework and corporate behavior Target setting for company-wide KPIs (e.g. CO2) and creation of transparency by setup of IT supported controlling process Support fulfillment of regulatory requirements, voluntary reporting (e.g. GRI, DJSI, CDP) and company positioning (e.g. sustainability report) Manage environmental and other sustainability projects"

in order to keep the green hotel the manger should use the IT solutions. especially in the environment impact, we cannot control the hotel environment sustainability development only by the manual. using the IT solution is fast and convenient. we can use it to analysis and conclude the best solution or advice for the sustainability development of the hotel. we put the data, operation statement and expenses into the system and then the computer can help the hotel to establish the frame for building the green hotel. also we can use the Siemens technology to assign the employees everyday so as to avoid the situation that is over-staff or under staff. moreover we can use the Siemens system to decline the waste of paper, water, energy and so on. This way can save the money and protect the environment.

Nowadays, all hotels are trying to improve their IT with their sustainability efforts. In this article, Siemens has introduced a new system "IT for Sustainability". The new system will help hotels improve energy, resource-efficiency, and save costs in two ways: greening the hotel IT environment and using IT as enabler to lower carbon footprint.

This article discusses the use of data mining and analytic techniques to create a competitive edge for companies in the hotel industry. Hotel companies are a customer centered business which accumulate large amounts of data on customers from various databases. Implementing a data mining system will improve profits, loyalty and retention and enhance guest experiences by helping the marketing and management teams create focused policies. The article discusses seven guidelines that create appropriate use of data mining technology. These guidelines include synching your IT infrastructure with the right data experts. Also, creating accurate segmentation and predictive models of the customers information or profile. As well as gathering the correct data for use in the system's models. Also utilizing the proper methods to collect and sort relevant data. Another important guideline is to have a speedy turnaround of the data. Also, continuous improvement is important find better ways to implement the processes. The final guideline mentioned is to find the proper IT employees to manage the data. The article proceeds to discuss five categories to utilize the information. These are classification, clustering, deviation detection, association and forecasting. The article predicts that over the next ten years there will be more attention paid to data mining to improve the guest experience and focus marketing initiatives. Data mining will be a critical tool to understand and utilize customers behaviors and patterns.

This article talks about how IoT (Internet of Things) can be effective and efficient on hotels operations. It mentions many ways that the hotel can improve the guest experience while lowering the costs. Many hotels are already using IoT. I believe that all hotels should use IoT to improve customer satisfaction while reducing the costs. That shows how telecommunications can advantage the hospitality industry.

Article discusses the newly formed partnership between Google Cloud and Sabre. How this merger seeks to transform the travel landscape by improving operational agility and the offering of new services. Also outlines the partnerships three main initiatives: improving Sabre's technology capability, using Google Cloud tools to optimize travel. and advance the travel ecosystem.