Group items tagged

The article discusses the new partnership between Poynt POS devices and BitPay a global blockchain payment provider. Allowing the businesses to accept payments with crypto currencies like Bitcoin and Ethereum in a simple, secure, and fast manner by just scanning a QR code. Poynt was built to be open sourced, meaning developers have the ability to make new applications for the platform, constantly innovate, and add newer offerings; integrating cryptocurrencies is only one of the many ways modern POS like Poynt's can help businesses stay up to date with newer technologies and trends.

The article is about what was happening today with some Twitter accounts, such as Former President Barack Obama, Mike Bloomberg, Bill Gates, Kanye West, Kim Kardashian West, Warren Buffett, and Jeff Bezos. Apparently the accounts were hacked and were asking people for money. It is a clear example of cyber attack with Twitter's account.

Technology is providing travelers novel experiences and interactions. The new technologies include: Artificial Intelligence (AI), Internet of Things (IoT), connectivity, and other technology. Artificial intelligence is currently being integrated into chat bots for phone calls, but there are far greater uses. Facial scanning and voice recognition is starting to gain traction. It offers more secure, faster, ad better customer service. Some hotels have even added Amazon Alexa devices for their patrons. The internet of things features hotel guests to unlock the door to their room using only their smartphone. Blockchain and cryptocurrency transactions eliminate the need for third-party mediators. As a result, hotels that utilize blockchain and cryptocurrency can offer better rates to the consumer without affecting profitability. All of the emerging technology frees up the preexisting staff to provide and maintain excellent customer relationships. "Over the last few years, travelers have been meeting robot butlers and concierges in hotels like Hilton's Connie, powered by IBM Watson AI technology." "SoftBank Robotics' Pepper, a humanoid robot developed with IBM Watson, has been introduced at Munich Airport and Václav Havel Airport Prague, where the robot not only informs but entertains passengers by dancing and offering to take selfies." "Gartner predicts that 85% of customer interactions will be managed without a human by 2020." "At Intercontinental Shanghai Wonderland, face scanners enable guests to verify their identity at check-in, pick up a digital room key and gain access to the dining room at breakfast." "Two Roads Hospitality has partnered with Amazon and Volara to develop a customised Alexa for Hospitality platform that facilitates daily tasks for staff, such as identifying maintenance problems or signaling that a room is ready for check-in." "Luxury hotels like The Plaza New York, Aria in Las Vegas, The Torch Doha in Qa

This article explains there are 18 trends in event planning for 2018 that event planners need to know. The first being the the boom isn't going anywhere. Every year there is demand for events and spike in booking prices. The second being guests expect the experience to get easier which in turn will make the event planners job harder. The third being the competition is getting more fierce. The fourth being events are being events are getting more diverse. The fifth being warehouses are the next big trend for events. The sixth being events want local brands vs. global. The seventh being event planners need to find niche properties for the events for they are trying to book. The eighth being security is the most important thing. The ninth being event planners should be adding more technology to events for guests to enjoy. The tenth being make events personalized to the client. The eleventh being event planners better become used to accepting Cryptocurrency. The twelfth being event planners need to let their clients have a voice. The thirteen being event planners need to be open to meeting their clients on skype or facetime. Hard working clients are on the go and need to be able to contact the event planner where ever they may be. The fourteenth is social media is big influence in what the client wants. The fifteenth is Marijuana is being more and more popular to incorporate into events where clients would want it. The sixteenth being clients are wanting transport devices such as hover boards to many of these events that take place in separate locations. The seventeenth being clients want drone video of events. The eighteenth being virtual reality is becoming a vital part of events. With all these new trend ideas event planners have a lot to keep track of to be ahead of the game.

Hospitality companies should begin to focus marketing tailored to the youth of America. Millennials are projected to become the largest demographic in the US by 2019, which means they are on track to surpass baby boomers in terms of purchasing power. Hotels should be looking to offer more ways to pay that just credit cards and cash with many more people using alternative paying methods such as Apple Pay, Google Pay, and PayPal as their primary payment source

This article goes over the recent trends that the Hospitality Industry has been adapting to in the past few months. It goes over the importance of Hotels taking the extra time to get to know what will make a specific guests experience that much more enjoyable by paying attention to details of past stays, and making things more convenient and accessible. These goals can be reached by keeping up with technology trends such as Apps giving guests easy and quick access to Check-in and paying for things throughout the hotel.

Its great to see that AI is one of the trends listed. A lot of problems can be automated using AI. Moreover, it can personalize the experience for the customer. In general I think technology should not also offer convenience to a customer but personalization as well!

Bitcoin and other crypto-currencies are slowly making their way into every industry, but the hospitality industry is of extreme interest to these due to the size and worth of the market.

This article breaks down the 5 largest threats we face in terms of cybersecurity. Since the pandemic started, cybersecurity complaints have increased fourfold. These losses are piling up dramatically, necessitating an increased level of vigilance and preparedness.

This is an article that goes through the history of bookings from the early 1900s through to today. It walks through the players in the industry, the changes in technology and the factors impacting the changes. It discusses the rise of the Computer Reservation Systems and subsequently GDSs, ultimately bringing readers to todays OTAs.

This Article deals with the hacking of Darkside the hacker group who extorted over 4 million dollars paid in bit coin, this article goes into ho w the FBI was able to get the monies paid back to the company.

There have been many cyber-attacks in many different nations and that is for many different reasons, such as outdated, human error, and all software being in one vulnerable spot. It is important to always update your programs, use cloud computing, and to educate your personal on all cyber-attacks. It is also important for your teams to understand the "why" behind updating and cloud computing and this is to always keep an upper edge on cyber-attacks. Cyber criminals are always changing their ideas and new ways to take over networks and workday and night to find someone to slip up and it can cause the complete down fall of a company or nation.