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Siyu Ma

ZDirect Integration to Apple's Passbook Sends Hotel Confirmations from PMS to iPhone Users - 0 views

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    Using the ZMail® electronic communication platform from ZDirect, travelers receive a link in their confirmation email to a 'pass' containing hotel reservation information; The 'pass' is stored in Apple's Passbook, and when in close proximity to the hotel, automatically pops up on the iPhone lock screen for instant retrieval. ZDirect is a hospitality provider of electronic customer-relationship management services. Via ZMail®, hotels send personalized emails and text messages to guests before, during and after their stay to improve hotel-to-guest communications, build customer loyalty and increase onsite spending. "ZDirect's mobile integration to Passbook does what paper can't -- it alerts travelers to real-time changes in their reservations," "...ZDirect's integration to Passbook means no more printing of hotel confirmations which tend to get lost. To update their reservations, guests simply 'pull down' on their 'pass' to receive the latest reservation information. It's a convenience tool that is so important to today's mobile-dependent travelers, and it's a logical add on for hotels that use ZMail® for hotel-to-guest communication." said Shayne Paddock, ZDirect chief information officer. I think this is a excellent example that combining PMS with current trend. Passbook is an great app invented by Apple, and this collaborating way that ZDirect did is a huge step in PMS mobilization.
Dalton Draper

7 reasons to switch to a point-of-sale system - 0 views

  • By Jeff Wuorio If you're a veteran retailer, you know the problem: Your inventory doesn't match your tallies. Sales are going unrecorded. Your staff is spending far too much time chasing mistakes instead of tending to customers.
  • 1. Your "sudden shrink" no longer goes undetected
  • Retail Management System are designed to immediately record any and all sales. Not only does that mean timely and accurate sales tracking, but a POS system also lets you readily identify inventory levels, particularly when what you have on the books doesn't jibe with actual stock
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  • 2. Markdown management is much easier
  • knowing which items have been marked down and recording those discounts accordingly
  • a POS automates the process of introducing markdowns and, in turn, tracking them accurately
  • not just inventory accuracy but the use of pricing models to allow for markdown management
  • . Promotions can be tracked more successfully
  • Whether through coupons, special discounts or other vehicles, promotions can be central to attracting and retaining business. Trouble is, managing and reconciling short-term specials—not to mention pinpointing their impact—can be nigh impossible without the automation and immediacy of a point-of-sale system.
  • 4. You can maintain control in absentia.
  • Many operations suffer in employee efficiency and customer service when the boss is away.
  • POS can help boost those areas, no matter where the head honcho happens to be."You simply can't be there all the time," says Jim Melvin, chief executive officer of Siva Corp
  • "A POS lets you have that important level of control when you're not there."
  • 5. Your prices are consistent from one location to the next
  • If your business operates at more than one location, a point-of-sale system ensures pricing consistency.Even better, a POS system automates overall inventory control, helping to keep stocks in proper balance depending on demand and other factors, which can vary from one location to the next.
  • . You get many tools in a single package
  • "Most POS systems have add-on modules like payroll time clocks and customer preference databases," says Rarrick. "That removes the need for small businesses to invest in separate systems for those purposes."
  • You can make better use of your personnel
  • A good POS allows you to allocate your human resources to the customer service area of the business," Ruffing says. "That means they no longer have to be counting, calculating, ordering, and checking cash-register accuracy."
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    This article talks of seven ways in which a POS system can help a small or medium size business through making the owners responsibilies easier to manage. The tools provided by the POS system can help with everything from payroll, to inventory, to pricing and coupons or sales.
Yongjoon Ji

Hotel engineers aren't accountants | HotelierMiddleEast.com - 1 views

  • The bottom line is that huge cost savings can be achieved by re-engineering the way departments operate. Today’s chief engineer is no longer the guy in the basement, wearing blue overalls, oily rag in hand, who just makes sure that guests have hot water and that the kitchens are working to capacity.
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    Financial controllers are the one who has clear ideas about their budget in Hotels. Their job is to monitor cash flows, plan how to save, and follow up. However, it doesn't seem like there is anyone who has budget responsibility in engineering department. It sounds very odd but it is true that hotel should have someone who knows where we can save from and invest to in engineering department. On top of that they are still using Excel spreadsheet to handle on the financials, while advanced accounting software is widely used in every other department. Here is the why hotel should have someone who has knowledge about both financial and engineering. There are many expenses can be controlled in engineering department such as A/C, heater, elevators, and so on. For example, air-conditioning is responsible for almost 60% of a hotel's electricity bill and significant cost savings can be released by installing simple energy saving chiller devices, or by optimizing cooling tower performance. Instead of only fixing broken items, it is also helpful to think about which area can be improved and saved. Engineering department simply can adopt advanced accounting system to control staffing and budgeting at the same time instead of relying on financial department.
rpere092

SUBWAY® Digital Grows Global E-Commerce Capabilities W - 0 views

  • the new team will be dedicated to the expansion and customization of unique e-commerce and omni-channel platforms for the sandwich chain.
  • SUBWAY® Digital is building the framework for a comprehensive digital strategy around the world. With the creation of SUBWAY® Digital, the newest division for SUBWAY® restaurants, the brand is looking to add at least 50 jobs this year, and up to 150 total over the next few years, including five on the new team in Vancouver.
  • “Being the only provider that has deployed online ordering at such a large scale, in multiple countries, has put us in a great position to pursue our mission of providing convenience while bridging the in-store and online experience for brands and customers alike - a real omni-channel approach,” says Jason Strashek, Avanti’s founder and CEO.
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  • “This reinforces our commitment to attracting top technology and digital marketing talent,” said Carman Wenkoff, SUBWAY® restaurants CIO and Chief Digital Officer. “This will bring our commerce platform of enhancing engagement and building loyalty to the next level and will allow us to deliver value to the market quickly.”
  • Avanti Commerce is an Order, Payment and Customer Engagement platform for restaurant chains of all sizes. By empowering the customer to Order & Pay at a time and location of their choosing, restaurants help mitigate capacity constraints while strengthening customer loyalty and driving recurring purchases.
  • The innovative platform extends a restaurant’s storefront through Apps, the Web, and other innovative customer facing channels… Anytime, Anywhere. 
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    This article show cases Subway Digital's recent acquisition of a 20-person team from Avanti Commerce. This team's main focus will be the expansion and customization of an innovative e-commerce and onmi-channel platforms. Apart from that, the team is also developing a new program for in-restaurant kiosks.
yuliannab

Northstar Travel Group's Unique Hotel Identifier Solves Widespread Industry Problem | N... - 0 views

  • SECAUCUS, N.J. – Northstar Travel Media, the world’s leading business-to-business media company serving the travel and meetings industries, has announced that it is supplying a unique hotel identifier that solves the problems associated with multiple identifiers. “For nearly a decade the travel industry has struggled with the costs and problems created by multiple identifiers, said Sheila Rice, VP Business Development & Licensing. “Over the years, each business created its own system resulting in a proliferation of identification numbers. A single entity may have numerous proprietary codes across different systems. As each segment of the industry tries to integrate information with suppliers, travel agents, hotels, GDS systems, CRS providers, content publishers and payment processors, predictable problems ensue.” With a history spanning more than 70 years, Northstar Travel Media is already established in the business and process of identification numbers. It is uniquely positioned to lead a solution for this long-standing and increasing industry problem. As the content provider of unique hotel identifiers, Northstar Travel Media has been supplying this data to leading travel and hospitality companies for more than a decade. Northstar’s database of 200,000 hotels worldwide contains up to 300 fields of data for each hotel. “Northstar Travel Media has a pristine reputation for providing data that is comprehensive, accurate, reliable and flexible,” said Tom Kemp, Chairman and Chief Executive Officer. “We look forward to providing more content solutions with our unique hotel identification numbers.” Licensing of the unique hotel identifier data includes hotel name, address and telephone number. Content packages can be customized to provide solutions to meet specific needs. The Unique Hotel Identifier builds on Northstar’s existing hotel products and services that include more than 60,000 hotels around the world reviewed and classified using the company’s industry-standard consumer classification hotel rating system. Northstar Travel Media is the leading provider of news, information and data for the travel, meetings and hospitality industries and parent of brands Travel Weekly, Business Travel News, Meetings & Conventions, Successful Meetings, Incentive and TravelAge West. NTM’s electronic directories — Travel Weekly’s Hotel & Travel Index and M&C Facilities Search — provide in-depth data on hotels, meeting and convention properties, and business travel in the United States and internationally. In addition to its directories and periodicals, NTM publishes a number of online subscription information resources, including travel42, Weissmann Reports, STAR Service Online, Intelliguide Corporate and BTP24. Northstar also is an industry leader in marketing services, custom communications, content licensing and database management serving the travel and meetings industries. Additionally, Northstar recently acquired PhoCusWright, the premier global travel, tourism and hospitality research and event business at the intersection of the Internet and the global travel industry. Based in Secaucus, New Jersey, the company also has offices in New York, Glen Ellyn, Illinois; Los Angeles; and Winston-Salem, North Carolina. Northstar Travel Media, LLC is a portfolio company of BV Investment Partners, a leading private equity investor in the media and communications sector.
    • yuliannab
       
      This article circles back to our discussion board about issues in the hospitality industry. 200,000 hotels is not nearly enough and I am certain that there are many more. The idea is wonderful; however, if this is not backed up by the government, then it would not be created as an industry standard. The big companies, such as Marriott, Hilton, etc would most definitely be part of this initiative; however, what about the smaller motels, bed and breakfasts, etc? If there is a fee associated with this (which there would probably be because the database needs to be maintained) then smaller less profitable ones will opt out. - I hope other classmates have updates.
Marcia Brown-Kelly

Why your IT project may be riskier than you think - 0 views

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    This article is focussed on the risk involved if the proper impact study is not undertaken prior to implementation of extensive IT projects. Several multinational companies were referenced in the article, highlighting failures with smooth implementation resulting in the loss of millions and sometimes billions. Below is a summary of some companies referenced in article and the impact of IT implementation gone wrong: 1. Levi Strauss: In 2003 Levi Strauss examined its technological capabilities and concluded that its systems were inadequate for its multi-national corporation operation within 110 countries. A budget of US$5 million was created for a system upgrade. Many challenges along the way resulted in the inability to sufficiently report financials resulted in three distribution canters in the USA closing for a week. As a result of this, the company lost US$200 million and the termination of the chief information officer in 2008. 2. Hong Kong Airport: IT problems resulting in glitches in flight information system and database for tracking cargo shipment resulted in a US$600 million loss between 1998 and 1999. 3. Hershey: About 10 years ago Hershey wanted to implement a new order taking system. Problems with implementation resulted in the inability of the company shipping US$100 million worth of candy in time for Halloween thus impacting the company's bottom-line of an 18.6% loss in earnings during the quarter. 4. Kmart: in 2000 Kmart embarked on aUS$1.4 billon IT modernization project. In the midst of the project Kmart discovered that the project had too many customized application which would result in an exorbitant maintenance costs. An additional US$600m was spent on integrating a supply chain management system. Failure of this project led to bankruptcy filing by Kmart in 2002. This resulted in the closure of 600 stores and the loss of over 60,000 jobs in the USA. 5. Auto windshield (UK): Auto windshield was considered to be the second largest auto glass c
liang qian

Cloud Computing a Top IT Investment Priority - 0 views

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    Fifty percent of respondents to a recent Unisys (NYSE: UIS) online poll said cloud computing is their top IT investment priority for 2012. This is the second straight year respondents to a Unisys poll named cloud as the chief priority for IT investments in the coming year.Other respondents to the poll listed cyber-security (21 percent), mobile/social computing (21 percent) and big data (8 percent) as their top 2012 IT priorities. From the U.S. federal government's 'cloud first' policy to enterprise business units' demands for greater IT responsiveness, business decision makers are embracing both private and public cloud computing models. They now see the cloud as a vital way to obtain IT services that enable them to provide solutions for clients and deliver competitive products to market quickly and cost-efficiently."
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    I think it`s very good potential investment in cloud computing.Because the economy is coming out of one of the worst recessions in recent history and companies have a different mindset than they did in the past, the first factor is cost cutting. All companies in all industries have been looking for ways to lower costs when times are tough and cloud computing will help facilitate this. The second factor is increased production. In a perfect world a company could lower cost and increase production at the same time.So cloud computing is the best way.
Carolina Villa

Global IT investment seen flat in 2012: Survey - The Economic Times - 0 views

  • Technology spending will grow this year in the Asia-Pacific region and Latin America, offsetting declines in Europe and North America, a Gartner survey of 2,335 chief investment officers found.
  • Appetite for investment appeared strongest in Latin America, where IT budgets were set to rise 12.7 percent, and in the Asia-Pacific region, where IT budgets will rise 3.4 percent
  • Investment will fall 0.6 percent in North America and 0.7 percent in Europe.
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    Based on a 2012 survey technology investment its anticipated to be essentially flat for 2012. Its expected to grow i Asia-Pacific region and Latin America, but to decline in Europe and North America.
diana morales

New Hotel Technology Likely to Bring Sticker Shock - 0 views

  • The need for a new generation of computers, data centers and security equipment for the nation’s hotels is driving up the expense of technology in the hospitality industry, says Mitesh Shah, chief executive officer at Atlanta-based Noble Investment Group, a privately-held company that invests in and manages hotels.
  • “The average [technology] cost for a 400-room hotel has been about $50,000 a year
  • The upgrades involve both communications that make life more convenient for travelers, and the unseen hardware that makes hotels function more smoothly
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  • When it comes to creature comforts, travelers don’t want to compromise, says Shah. They want the same comforts on the road that are available at home. “If you’re an Atlanta Hawks fan, can you watch that game when you get to your hotel?”
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    This article speaks about the technology in the hotel industry and what it takes to have the hotel equipped and up to date. The hotel gives examples of what owners have invested or will need to invest. What surprised me was the fact that TIVO should be one of the amenities included into the hotel room now and days. I found it interesting when the article asked who is paying for these upgrades? is the rate changing? or is it part of the experience as the article states?
Nelson Placa

IATA & GDS Companies Butt Heads - 1 views

  • IATA waded into the controversy over the optimal method of distributing ancillary products, claiming that GDSs “are unable to handle the rapidly increasing range of product offerings from airlines.” In an article in its Airlines International magazine, IATA said that “a GDS screen today looks much like a screen from the 1970s.” The article included lengthy quotes from Montie Brewer, former chief executive officer of Air Canada and a long-time critic of GDSs.
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    In this article, Michele McDonald describes how the IATA Organization which represents thousands of travel agents across the world and GDS Companies are butting head over merchandising capabilities with GDS systems. Travel Agents are starting to feel the impact of technology with GDS systems. The IATA organization describes today's GDS screen much like a screen from the 1970's. The IATA members' main concern is the capability of the system; Brewer a member of the advisory board of Everbread, an air fare shopping company explains how airlines and consumers are becoming more sophisticated with technology and with the outdated GDS's systems consumer trends are being hindered. The major GDS's companies do not agree with the IATA organization, they feel that their systems are adequately able to perform the role. Should GDS's companies switch to more web-based systems allowing travel agents to perform their roles more efficiently? This is probably a question that Sabre, Amadeus, and other companies should keep in mind as technology continues to advance. I also feel that both the airlines and GDS's companies should partner with the workforce; the travel agents who are the frontline to determine what things should be updated if needed.
anonymous

Hotel Software: Increasing The Competitive Advantage Article - Computer Software Articles - 1 views

  • While going for hotel software, a client should look for the following essential features
  • Operations at reception- the reception is the face of the hote
  • Manual entering and recording of details could be very cumbersome if database has grown large.
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  • Billing process
  • Technological compatibility
  • Visitors’ profile
  • Security
  • It is integrated and comprehensive
  • Another chief requirement of hotel software is timely, validated and authentic report generation
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    Technological developments are contributing to the redefinition of the functioning of hotels, resorts, bed and breakfast service providers, and others related to hospitality industry. Hotel software can be used to store and organize large amounts of information.It helps the hotel to provide guests with everything that they need to make their stay an enjoyable one. .With the use of advanced hotel software, customers are ensured of better services.Using hotel software can also prevents human error from becoming a problem.By using the right software, a hotel administration can easily administer data partaking to provisional rooms, special requests and checkouts.
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    I am totaly agree with this article because with these software the hotel's employees can be aware of the likes and dislikes of the guests in order to exceed the guest expectations.
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    I agree with you too. Companies can take advantage of all the guest information in order to exceed their expectations. Data miners can find crucial information to attract new customers in addition of offereing loyal guests products and services according to their preferences.
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    a useful software is seriously important for a hotel's operation, such as the following areas: the reception; the billing process should be very fast;the technological compatibility, we should pay attention to the newest software' the visitor's profile, the software should have features to incorporate various details of customer's history; security is important for the details of no matter the hotel or the guests. the software should be integrated, comprehensive, timely and validated.
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    Yes, software helps hotel to manage the information and data in a easy way to control. For customers, it becomes easier to book and register and experience the service of hotel. It is a platform for the communication and operations.
Ligia Elizondo

Tourism Fiji in search of an advertising partner - News - Advertising - Campaign Asia-P... - 1 views

  • A key outcome of that anaysis was that taking a global approach to brand communications would create a range of new opportunities and help to ensure Tourism Fiji a maximum return on its marketing investments.
  • "We’ve already had a huge response of agencies wishing to work with one of the world’s most magical brands," he said.
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    The agency "Tourism Fiji" will be implementing a new global brand and accompanying communications style, which would take place in each of the Tourism Fiji's international and local markets. This decision was based in accordance of the destination marketing audit of 2011. "A key outcome of that analysis was that taking a global approach to brand communications would create a range of new opportunities and help to ensure Tourism Fiji a maximum return on its marketing investments." The Tourism Fiji agency have received great ideas and proposals of agencies that are very interested in working with them because it will give them an opportunity to make their name known in the industry. These agencies are required to make a full pitch encompassing a full creative and strategic proposal. Michael Meade, acting chief executive officer of Tourism Fiji, claims "the association had already had strong levels of interest from the industry, despite only announcing the pitch on 24 January." Thanks to its communication campaigns, marketing strategies and networking, Tourism Fiji will attract great interest in new markets which will bring a lot of businesses to the agency.
Jeremy Fairley

Macaroni Grill rolls out interactive mentoring system | Nation's Restaurant News - 1 views

  • The initiative involves automated analysis of point-of-sale-system data to determine, among other things, where servers perform below their same-restaurant peers in different sales metrics, such as number of appetizers or desserts sold nightly, the companies said.
  • The mentoring system also represents “an opportunity to enhance guest service,” according to Brandon Coleman III, Mac Acquisition LLC chief marketing officer.
  • Coleman said the mentoring program’s comparative analysis of wait-staff members on a restaurant-by-restaurant basis, as opposed to using chainwide norms for such comparisons, improves the accuracy of its findings and staff buy in. That’s the case, he indicated, because chainwide performance norms might not reflect the very real impact on sales and menu mix at specific restaurants of such factors as location, climate and regional consumer dining preferences.
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    Romano's Macaroni Grill is rolling out to all 181 company restaurants a system that helps servers boost sales and guest satisfaction by combining data analysis with personalized coaching. Read more: http://nrn.com/article/macaroni-grill%E2%80%99s-interactive-mentoring-system-helps-boost-sales?ad=news#ixzz1lGb0JfiS
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    Great article on how the Macaroni Grill Chain implemented an interactive mentoring system to boost performance and sales of wait staff based on automated analysis of information from the point of sale system. This data was used in small part to determine the areas in which server performance showed room for improvement. This data was measured against other restaraunt peers in various sales metrics as a point of comparison. The program also involved follow-up where staff trainers communicate with restaurant managers to report program results. Think this is a great way to show hard data in the system to further improve levels of service, as well as a great on-going sales training tool. The article did not say which point of sale system the chain uses.
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    I really like this system cause it makes the management so effective. By using this system, manager will recieve information about the areas in which each server has room for improvement weekly which may help managers to figure out the potential problems in their management.
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    It is a so smart system that makes it easy to analyze and control the operation of restaurant. I think it helps manager save a lot of time and costs due to automated analysis of point-of-sale-system data and comparison with others! What a wonderful system!
Carolina Alfonso

Roomkey.com, Innovative New Hotel Search Engine, Launched by Venture Founded by Six of ... - 0 views

  • world's leading hotel companies
  • Roomkey.com, an innovative new online hotel search engine
  • Roomkey.com provides travelers a search and book experience tailored for ease of hotel shopping through an uncluttered and trustworthy site
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  • accurate hotel information straight from the source
  • the ability to compare, plan and share with friends and family.
  • John F. Davis III, a highly experienced hospitality industry visionary with a history of entrepreneurial successes, is Chief Executive Officer of Room Key
  • "Finding the right hotel is complex and, unlike booking a flight or reserving a car, it is a personal decision process - one which no one understands better than hoteliers
  • our goal is to make the experience of finding the right hotel as personal and enjoyable as the experience of staying in one
  • provide customers with a wide range of travel options and the confidence that they will receive exceptional rates
  • management team in place and a compelling search tool unique to the market today, Roomkey
  • is well positioned for success and will quickly become a large scale marketplace
  • IHG's online innovations, Roomkey.com is another industry first, offering guests breadth of choice alongside all the benefits from booking directly through our own websites."
  • Room Key's new and unique offering will embody the best of what hotel company websites offer consumers, giving them confidence in their booking decisions -- a personalized and welcoming experience
  • meaningful value to our owners and franchisees by showcasing their properties.
  • consumers will value the relevant pricing information, independent reviews, and in-depth property information
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    Six of the largest hospitality firms around the world (Hilton Worldwide, InterContinental Hotels Group Choice Hotels International, Hyatt Hotels Corporation, Marriott International, and Wyndham Hotel Group) have joint to create a new online hotel search engine. Roomkey.com is the name of this new search engine and its main purpose is to enhance the hotel booking experience for customers. As it is described in the article Roomkey.com expects to differentiate itself from other search engines by providing accurate information straight from the source. They believe choosing a hotel is a personal decision and the more information customers can feel more confident in there booking decision. In the near future it is intended for this page to be an interactive site where people can comment and plan or compare their vacations with others. At the beginning it will focus only in U.S travelers and then it will expand to English speaking countries.
David Glas

Restaurant Chain Launches Integrated Social Media, Email Campaign to Reward Loyal Custo... - 0 views

  • Leveraging the power of social media and text messaging not only boosts the interactivity of an email marketing campaign, but it provides a vehicle for brands to create a dialogue with customers,” said Tim Kopp, ExactTarget’s chief marketing officer. “ExactTarget’s sophisticated one-to-one marketing platform provides the industry’s most flexible solution to power true one-to-one communications – from email to social media
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    We can see how the e-commerce and social media is changing the restaurant world, chain execs are seeing the development of this tools as a way to be in direct contact with the customer even when they are not present in the store.
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    Its interesting that ExactTarget email communication software serves so many different companies with different missions from job search to travel, power and electric to a football team, restaurants to home improvement, etc. Do you know who their direct competition is?
Gerson Dias

Hotel Giants Work Together to Launch RoomKey.com, an Innovative New Hotel Search Engine... - 0 views

  • Finding the right hotel is complex and, unlike booking a flight or reserving a car, it is a personal decision process - one which no one understands better than hoteliers.  We believe Roomkey.com will provide consumers with an innovative resource that will give them unprecedented confidence in their booking decisions
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    Six of the world's leading hotel companies, Choice Hotels International, Hilton Worldwide, Hyatt Hotels Corporation, InterContinental Hotels Group, Marriott International Inc. and Wyndham Hotel Group, launched Roomkey.com, an innovative new online hotel search engine. It enables consumers to search and book directly with the hotel, and it gives consumers confidence that they have made the right choice by providing accurate hotel information straight from the source. The brain behind this project is John F. Davis III, Chief Executive Officer of Room Key, who is a highly experienced hospitality industry visionary with a history of entrepreneurial successes. The technology platform for RoomKey.com was acquired from hotelicopter, an innovative flexible hotel search and direct platform, which allows Room Key to evolve and enrich the user experience quickly. Additionally, hotelicopter's affiliate platform provides destination marketing organizations with a hotel marketing platform that helps drive more direct bookings to their local hotels, now under the Room Key Solutions brand. Shafiq Khan, Senior Vice President of eCommerce, Marriott International, said, "Room Key's new and unique offering will embody the best of what hotel company websites offer consumers, giving them confidence in their booking decisions - a personalized and welcoming experience that offers flexibility, accuracy, and benefits of booking with the hotel companies' proprietary sites." Now is time for consumers to use new "Rom Key"and make their way to hotel rooms around the world.
LU DENG

Choice installs cloud PMS in 5,000th hotel | Hotel Management - 0 views

  • Choice Hotels International has deployed its cloud-based hotel property management system, choiceADVANTAGE, to its 5,000th hotel
  • . The software's innovative features include efficient guest servicing, sophisticated revenue management, complete groups functionality, remote access, and full integration with the company's programs. As a cloud-based software, the system is also accessible from any computer that offers Internet access.
  • "Specifically designed and built to seamlessly interact with our central reservation and customer relationship management system on the Internet, this software adds value for our hotel owners and we're thrilled for its now truly global footprint."
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  • Rate Center management tool,
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    Choice hotels have deployed their cloud based hotel property management system choiceADVANTAGE, to its 5000th hotel, which is the Comfort Hotel De L'Europe of Saint -Nazaire, France, and is one of the lodging industry's most widely distributed web-based proprietary systems. This is a very user-friendly system and according to the chief technology officer of the Choice Hotels, the software also has an integrated solution to manage guest interaction at every stage. some of its features are efficient guest servicing, sophisticated revenue management, groups functionality, remote access and integration with company's programs. one of their main reasons to do this was to reduce their cost of purchasing, storing, and maintaining the costly infrastructure and hardware associated with the previous management systems. The hotel group also installed the Rate Center management tool, which will allow them to manage their pricing and inventory.
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    Good to see a strong working example of mass implementation like this. Proves that the web based model can work, so it will be interesting to see if more properties, and large chains in particular will adopt this model.
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    Choice made a wise choice! The cloud-based hotel property management system, choiceAdvantage, allows Choice Hotel to become more competitive in the hospitality industry by mastering efficient guest service, sophisticated revenue management, remote access, and so on. Since it is cloud-based, the system can be accessible to any computer that have Internet connection. The reason why Choice has made a wise choice is that It benefits a lot from this system by using less money. Usually hotel needs to spend more for installing and maintaing infrastructure and hardware. Since ChoiceAdvantage system is web based solution, it needs a minimal initial investment and save hotel a large sum of money. Choice hotel now starts to combine other management tools with its choiceAdvantage system to become more powerful in management level, which taught us that high-technology can help hotels improve and develop faster if it is applied in the right way.    
Adilen Alfonso

Pushing the Green Button for Energy Savings - NYTimes.com - 1 views

  • Green Button initiative, a recent White House effort to bring together the nation’s utilities, energy consumers and private industry to develop Internet and mobile phone-style technologies and business models aimed at reducing energy consumption.
  • greater control over their home energy usage and save money,
  • Making this data available to the public would in principle lead private-sector companies to develop technologies like energy management systems and smartphone applications that can interpret and use the information.
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  • Through its Green Button program, the government hopes to coax all utility companies across the country to collect and produce energy usage data for homeowners in a standard format they can download at any time from a utility’s Web site.
  • endeavor would depend on private industry.
  • A standard format allows software developers to create one version of their product that will work for all utility customers across the country.
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    The federal government has recently promoted a new plan that will combine smartphone applications and energy companies to help consumers monitor and manage their utility bills. The Green Button initiative was first welcomed at the Silicon Valley event by California's biggest utilities companies. The government is now hoping that the rest of the country will be able to jump on the bandwagon. The initiative is led by Aneesh Chopra, the chief technology officer, who hopes that private sector utility companies will create a standard format across the board so that a wide range of consumers could potentially benefit. Consumers will have virtual access through applications to their energy consumption. Ideally, the plan is supposed create energy saving efforts for consumers who will have greater access to managing their bills and levels of consumption. There already are major energy companies, like Opower and Tendril, which are producing Green Button compatible applications. It shows how energy companies are treading the online and smartphone waters. This initiative will also require consumers to put their part in adopting smart meters and smart phone applications. I think this a great move by the government in a time where both energy consumption and costs are increasing. As a future homeowner, I would be more than willing to contribute to participating in this type of plan. People today are interested in having their life bundled up and having access to it through their online services, this effort was definitely inevitable.
Caroline Hardenbergh

Wanted: Crackberry Netiquette - 0 views

  • Thanks to the ever-growing presence of portable wireless devices in professional circles, your attendees are likely to find distraction during a meeting in their cell phones, laptops, or personal digital assistants (PDAs). For instance, handheld Internet devices called BlackBerries are proving especially popular among execs--in fact, they're sometimes called "CrackBerries" because of their addictive quality. That's why so many white-collar workers can't stop checking their e-mail while they're supposed to be paying attention. Since portable wireless technology is still relatively new, rules of etiquette have not yet been uniformly established. A 2004 survey by Menlo Park, CA-based Robert Half Technology found that two-thirds of chief information officers think technology-related blunders are increasing in the workplace. This would include behavior at meetings, where the most common offenses include leaving cell-phone ringers on, sending instant messages and e-mail using wireless devices, and typing on laptops out of turn. Internet etiquette, or "Netiquette," is a sore spot as well. The unchecked use of wireless devices at meetings is a drawback of the new gadgets
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    Source: Successful Meetings; Mar2005, Vol. 54 Issue 3, p28-34; Author: Ben Chapman bchapman@successfulmeetings.com I am posting this article because if points out another netiquette issue, which is having consideration for those outside your internet access zone, such as the public nearby, companions, and most importantly, your business supervisors and peers. This article discusses the pitfalls of technology when it comes to conducting meetings, whereas the attendees are not fully engaged due to their focus on their personal devices. While it was posted in 2005, and stating that establishment of etiquette rules are yet to be established, I still do not see indication seven years later that this trend of attentiveness towards one's device over the person next to you (or presenting to a group) has changed for the better. Not only that, but apparently meeting attendees have actually emailed the presenter to express their boredom with the meeting, and while it's good for coordinators to know how engaged the audience is, it still is very rude. The article does say that "awareness of etiquette is rising as technology matures" and "it's hip to have manners," but I don't see it in school nor in the workplace. Employers have all adopted guidelines regarding use of personal devices to limit use during work hours, and even to constrain employees online social activities to forbid use of their company name or to post disparaging comments. I find it sadly amusing that the very instruments which are meant to increase productivity and provide increased communication and professional interaction is becoming the very opposite in the workplace and during professional development venues.
Caroline Hardenbergh

Behind the hype Caribbean Week in New York means some serious business   - NY... - 0 views

  • when the Caribbean Tourism Organization gets underway tomorrow, delegates, diplomats, tourism trade representatives and others will also be getting down to some serious business. Thursday’s Investment Power Forum on the Caribbean, honoring internationally-renown Virgin Group founder Richard Branson and featuring the chief executive of Branson’s Caribbean-based Branson Center of Entrepreneurship, an economic development initiative, is a perfect example of the key networking events tailored for decision makers in the tourism, travel and investment fields.
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    The Caribbean Tourism Organization presented this event to communicate investment opportunities in the Caribbean. The choice of New York as a venue was a very strategic choice as this is an international investors mecca to the West. Forums featured private equity firms, renewable energy firms, and assorted tourism representatives from many of the island nations throughout the Caribbean. "If you are a private equity investor, investment banker, financier, real estate developer, hotel chain executive, lawyers, architect or entrepreneur, looking to grow your money and do business in an emerging market that is on the up and up, then this is a can't miss event," said Felicia Persaud, convener of Invest Caribbean Now and CEO of Hard Beat." Also offered is a Trade Show and Educational Seminar for Travel Agents, and government representatives were available to provide in-depth information for journalists and tourism professionals. This event is the perfect type of forum of destination based tourism agencies to market their locations not only for further investment and development, but to showcase a variety of features and benefits. As an aspiring meeting professional, such a seminar is the perfect example of showing a prospective client that while brochures, marketing advertising, and other forms of media can tell a lot about a place, nothing beats having some of the actual people, food, music, clothing, sounds and smells that can all be recreated at full-scale events to provide the perception of a full sensory experience. This experience will create a desire to go and be a part of that destination unmatched by any other form of marketing.
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