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berkley7

Accounting and Bookkeeping for the Tourism Industry - 0 views

  • Just as the history of the tourism and hotel industry has grown and evolved into the mega economic force it is today, so has the bookkeeping necessary grown into a mega accounting career that the tourism business could not live without.
  • Opportunities working in the accounting services of major tourism theme parks and related companies may include professional and managerial roles in Financial Analysis, Planning Operations, Auditing, Tax preparation and Contract Reporting. To advance into tourism management training for upper corporate managerial level you would require knowledge in of these areas: Cash-flow Operation & Cost Budget Pensions Foreign Currency Accounting System Integrity Accounting & Reporting Standards
  • The career incentives of all bookkeeping and accounting positions within  tourism and especially the major theme park resort industry are immense.  You have a career length opportunity for travel to exotic locations and if desired, working and living abroad.  The world of tourism, theme parks and resorts is always growing and consequently your work environment’s aspects grow with it.
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  • Basic accounting training is still the obvious first step, even starting with career college based diplomas.
  • Avail yourself of basic certification, familiarize yourself with quality bookkeeping and accounting software, and climb aboard the hospitality and tourism career train!
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    Module 8: "Everything in the business world is about the bottom line, and the accounting department of an organization is the keeper of that bottom line's flame." The following article, Accounting and Bookkeeping For The Tourism Industry gives and inside look and new perspective into the accounting and bookkeeping within the hospitality and tourism industry. The following are a few topics that are required in order to successfully run financial aspects within the travel industry; cash-flow, operation & cost budget, pensions, foreign currency, accounting system integrity and accounting & reporting standards. I was interested to read all of the possible job opportunities that are available in accounting and booking sides of the travel industry; for example - opportunities to travel to exotic locations, work/live abroad, possible events, etc. It is clear to read that employees in both accounting and booking are vital today and their role continues to play a major role in the overall success of the industry. "Just as the history of the tourism and hotel industry has grown and evolved into the mega economic force it is today, so has the bookkeeping necessary grown into a mega accounting career that the tourism business could not live without."
areut002

Green IT Initiatives Move Up the Corporate Agenda | GreenBiz - 0 views

  • A growing number of companies are making green IT initiatives a higher priority and have dedicated budgets
  • Green IT is moving up the corporate agenda. While green IT initiatives typically are viewed as middle-range priorities in business, 37 percent of firms currently rate green IT as an "upper-half organizational priority."
  • "Green IT remains a fuzzy concept to many," the study noted.
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    Sadly, IT departments used to view green projects as a mid range level of importance where only 37% of compnaies viewed green inititives as high priority. It is said that more companies are starting to increase their budget to shift this into the high priorities. Since this article is on the older side, it was in hopes that 54% of companies would make this shift by the year 2013, so the reader has to assume that a majority of companies now made this change to keep up in the red ocean. With this being said though, a lot of these companies did not understand on how to tackle this project appointing new jobs to people who would be innovative.
areut002

The pros & cons of using a Property Management System | PrenoHQ blog - 0 views

  • comes with its advantages and pitfalls
  • m.
  • PMS is saving time
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  • If you’ve chosen a bad system, or don’t know how to use the one you’ve got, you’ve just created more work for yourself and your team
  • all round efficiency tool that’s going to save (and make) you money.
  • boost your revenue by increasing your distribution and booking channels through an integration with a channel manager, and give you a leg up over competitors.
  • adjust your budget and rates to accommodate the fee if necessary.
  • With a PMS that integrates with other technology, you’ll have an “all in one” software that makes managing your hotel much easier.
  • juggling various pieces of technolog
  • y
  • You’ll also have to learn to use each piece of software that integrates with your PMS.
  • The key is to look for a PMS that is easy to use and requires little to no staff training and integrates with your other products.
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    This brief article is really good at helping a person understand the pros and cons of the PMS system within hotels, especially on smaller hotels. It is said that the PMS will help saves heaps of time by doing a lot of the work for the admins, freeing up time to do other back office tasks. On the other side of this however, one needs to be ensured that the PMS is a smoothly used system so it doesn't create more work for the employees. With the saving time goes hand-in-hand with saving money as well. Once you save time, obviously you can get more work done. It also helps integration onto other sites. On the other hand though, a PMS system will cost money, so that needs to be taken account for while making new budgets. Additionally, the PMS will put everything in one central location for both the employees and outsiders to view. All in all, the PMS will be beneficial if the hotel finds one that will specially benefit them, these things are not made for everybody.
lvela051

5 benefits of modern accounting system for your hotel business - WhaTech - 2 views

  • As a hotelier, you need to adopt new technologies to effectively streamline this aspect of your business.
    • lvela051
       
      Technology is becoming the new normal, which hoteliers have to adapt to.
    • lvela051
       
      It is useful within a hotel but especially in larger establishments that generate a lot of business.
  • Budgets Compare profits (between current and past periods) Prepare financial statements, balance sheets Cash flow statements Payroll management Business planning and much more
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    • lvela051
       
      Besides creating statements, their responsibilities include:
  • Information such as how your room is priced compared to competitors, or the current month’s profit as compared to the previous month gives deep insights.
    • lvela051
       
      How it benefits the hotel?
    • lvela051
       
      The article addresses 5 great benefits that comes with modern accounting but does not take into consideration the drawbacks of using technology to calculate data.
  • 1. Automation and Accuracy: A hotel accounting system makes it easy for you to generate invoices, account statements, produce payslips, and much more.
  • 2. Access from anywhere:
    • lvela051
       
      This can be an issue, because it can compromise the security of the information.
  • 3. Information in real-time:
  •  4. Ease of use:
  •  5. Speed and efficiency:
    • lvela051
       
      Great way to be time efficient and also provide accurate information and a faster pace. Doesn't require the need to check manual spreadsheets all information is stored within a system.
  • Tech-savvy hoteliers have adopted cloud-based property management systems (PMS) to perform a host of tasks including accounting.
    • lvela051
       
      The merge between PMS system and accounting (financial) system.
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    Accounting within a hotel is very important because it helps to generate reports to determine the cash flow within a hotel. The article that I choose summarizes the changes that have occured that have affected the way accounting is done within a hotel. It touches briefly of how old school vs new school accounting is done. The way accounting was done a few years back was by being done manually with spreadsheets and needed more time to create invoices. As far as the new way accounting is done, there are accounting softwares that allow us to track real time numbers within seconds to determine budgets, statements and other reports. The idea of using the software is to create a more accurate and faster routine to have data represented correctly. It also mentions the integration of PMS and the hotel accounting management software to work together to make it easier for hotels to use. After reading the article, the idea of having these softwares put into place to make it "easier", also comes with the fear of having this technology backfire. With so many benefits being mentioned throughout the article, we would also have to analyze the negatives being hacking, malfunctions and other issues within having technology. Within a hotel, accountants have a lot of individual and group accounts that requires personal information and also deadlines. The use of accounting systems would help to facilitate the amount of data that is being processed and also ensure that its accurate to prevent any mistakes.
cwilliamsiona

4 hotel accounting challenges and solutions | Hotel Management - 0 views

  • Watson shared with Hotel Management four of the most common challenges he sees when it comes to hotel finances and accounting and offers advice on how to solve them
  • The real challenge then becomes how hoteliers can implement affordable and scalable solutions without enormous cost that will also meet owner expectations
  • The solution: Partner up
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  • can leverage best-of-breed accounting and financial technology at a fraction of the cost of ownership
  • “Adopting solutions that are developed by hoteliers exclusively for hoteliers gives users a critical leg up over their competition,
  • How can hoteliers meet the labor demands of the peaks without overstaffing for the valleys and also stay within budget?
  • The solution: Real-time monitoring for labor
  • With an overwhelming amount of data, many hoteliers suffer from paralysis by analysis.”
  • The solution: A centralized platform is key
  • “Guest service, sales, operations, financial management, accounting, cash management, asset management, balance sheet performance, maintenance—these are just a few of the priorities on every hotelier’s to-do list,
  • The solution: Outsource it
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    In this article, the author discusses four hotel accounting challenges and solutions with Scott Watson, Executive Vice President of Sales and marketing from M3. According to this VP, hotel finances and accounting can be complex and come with challenges. We will discuss the challenge and solutions to the four listed issues: Enterprise Resource Planning, Staff Variations, Data Overload and Core Challenges. Firstly, the challenge with enterprise resource planning is how do hotels implement affordable and scalable solutions. Scott believes partnering up can cut costs. Secondly, staff variations and labor demands and the importance of staying within the budget. Scott's solution to this is real-time monitoring for labor. Cloud- based reporting can help manager monitor the daily labor costs and other payroll functions in real-time. Thirdly, data overload. The challenge here is how to do hotels present that data collected. According to Scott, the solution here is having a centralized platform. This allows for a check and balance system and may assist in monitoring cash flows, etc. Lastly, the fourth challenge are core challenges such as guest service, sales, operations and cash management. The main challenge here is how to hotels monitor the core competencies that generate revenue. The answer, according to Scott, is to outsource it. Outsourcing can be an efficient and cost-effective solution but it is not for everyone.
lavendersheshe

10 Smart Hotel Marketing Strategies to Increase Bookings | WordStream - 0 views

  • The challenge of being in the hotel marketing industry is the overwhelming amount of competition. Especially with the growth in popularity of websites like Airbnb and Home Away, it’s become even more challenging to stand out against the competition to gather more bookings.
  • You need to be EVERYWHERE relevant online for potential bookings so people can find you in the window when they need to book a place to stay.
  • Remarketing is a critical component for hotel marketing due to the fact that travelers are distracted not only by everyday distractions (like pop-up phone notifications and crying babies), but to the fact that there are hundreds of other options they can choose from.
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  • What type of hotel are you marketing, and who is your typical guest? There needs to be a different strategy for marketers of a Super 8 Motel off Route 9 compared to the Ritz Carlton on the sandy beaches of the Caribbean shores. These people book differently, travel differently, and have different budgets
  • Figure out when things are busy, steady, and slow and then adjust your budget accordingly. Make sure your windows aren’t too narrow. This often requires planning ahead, but Google and other ad platforms make it fairly easy to adjust your budget on an ongoing basis
  • For example, you could offer all first-time guests a 15% discount. Incentives are also great for creating a sense of urgency to spur people to book with you before they miss out on a special limited-time offer.
  • For instance, you could partner with a popular brewery and run a contest where the winner gets a free brewery tour and beer tasting along with a discounted stay at your hotel. Building these relationships will lead to easy, effective, and affordable marketing that will definitely increase your booking rates.
  • Don’t Just Market the Hotel, Market the Location
  • Marketing and customer service go hand in hand, especially in the hospitality industry. If you go above and beyond for your customers, then they are much more likely to pay it forward and do the same for you in terms of stellar online reviews, referrals, and return visits.
  • Customer loyalty programs are a wonderful way to ensure customers come back again and again.
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    The hotel industry is highly competitive and it is important to maintain an appeal to your customers and gain a competitive edge. Smart technology strategies is a way for a hotel to be able to ensure business and remain relevant to the target audience.
dyaniroberts

Importance of Accounting in the Hospitality Industry - 0 views

  • From an organizational viewpoint, the process of financial management is associated with financial planning and financial control.
  • Financial planning looks for to quantify various financial resources available and plan the scale and timing of expenditures.
  • Financial control refers to monitoring cashflow. Inflow is the money coming into a specific company, while outflow is a record of the expenditure being made by the company. Handling this activity of funds with regards to the budget is essential for a business.
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  • the primary aim of the procedure of managing finances is to attain the various goals a company sets at a given point of time. Businesses also seek to create substantial amounts of profits
  • A proper accounting system is vital to any business whether big or small to be able to manage its daily functions and keep the businesses running efficiently.
  • Behind every successful business is a reasonable financial model.
  • hotel owners and professionals have the info they need to optimize performance in every operational area, from inventory and payroll to sales and marketing. They can reduce expenses, anticipate to accommodate guests during optimum business times, and scale back operations during sluggish periods.
  • The economic climate needs to provide the mechanism for professionals to easily trail performance from the budget, identify issues and quickly make adjustments, and create and use reports that will give them accurate financial status at any point in time
  • ust as essentially, there must be managers in place who are trained and in charge of meeting financial goals.
  • There are two broad types of accounting information: Financial Accounts: geared toward external users of accounting information and Management Accounts: aimed more at internal users of accounting information
  • Financial accounts summarize the performance of the business over a particular period and the situation at the end of that period.
  • The level of details required in these accounts displays how big is the business with smaller companies being required to prepare only quick accounts
  • Financial accounts concentrate on the business all together rather than analysing the component parts of the business. For example, sales are aggregated to give a amount for total sales rather than publish an in depth analysis of sales by product, market etc
  • Management accounts usually include a wide selection of non-financial information. For instance, management accounts often include examination of: Employees (number, costs, production etc. ), Sales volumes (units sold etc. ) and Customer ventures (e. g. variety of cell phone calls received into a call centre)
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    This article discusses the importance of accounting in the hospitality industry and how the data that is found is utilized in creating the budget that the property must follow. Companies hire managers and directors who are responsible in forecasting, and ensuring their respective departments meet the budgetary goals for the period / year.
anonymous

Three Hotel Companies Select Aptech PVNG Enterprise Accounting - 0 views

  • Aptech Computer Systems, a leading provider of hotel accounting software, hospitality enterprise accounting, budgeting, forecasting, and business intelligence systems, announced three hotel companies selected Aptech's PVNG Enterprise Back Office System. PVNG is a browser-based next generation enterprise hospitality accounting solution with a simple menu structure and easy to navigate platform.
  • Companies installing PVNG Enterprise Accounting include Stagewest Hospitality and The Colony Palm Beach. The companies operate a total of 10 properties.
  • Stagewest Hospitality is implementing PVNG hotel accounting software at four hotels and its winery in British Columbia, Canada. "PVNG helped us reduce labor costs because it is easy to use and simple to learn. We realized a significant cost savings by creating a more efficient operation with a reduced accounting staff. Our guests are the most important part of our company. If I can move two people to our front desk from accounting it benefits our guests and our company," said Azaz Ahmed, MBA, controller of Stagewest Hospitality.
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  • Aptech Computer Systems is an IBM Premier Business Partner that offers Execuvue® web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Back Office systems that are 100% hospitality specific. Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry. Aptech systems can be deployed in the cloud, or on-premise at the client location to support an entire hotel company's portfolio via the Internet for individual and consolidated back office operations and financial reporting.
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    Three more hotel companies have selected Aptech's PVNG Enterprise Back Office System. PVNG is a browser-based accounting solution, which is simple, easy to navigate, and specifically streamlined for hospitality. One hotelier cites the ability of PVNG to downsize the accounting staff, which enables him to move more staff to guest services--the most fundamental part of any hospitality operation. The creator of PVNG, Aptech Computer Systems, is an IBM Premier Business Partner that purveys programs exclusively for use in hospitality. Aptech systems can be deployed either on site or via the cloud, offering tremendous flexibility for a company's portfolio.
npate083

What you need to consider when choosing a new property management system - 0 views

  • An intuitive interface, as well as an easy-to-read dashboard, go a long way in encouraging employee adoption, reducing training time, and generally improving the working lives of yourself and your team
    • npate083
       
      PMS should be user-friendly so employees can adapt to it faster, reducing training time. It will also make the work easier for your team.
  • A great PMS is one that your team will want to use. Since “good” design is in the eye the beholder, search for a System that balances functionality with an interface that makes sense to you.  
  • GDPR-compliant personal data storage PCI-DSS-compliant processing and card storage Geographic diversity of servers to reduce downtime risk Bank-level encryption of all data Controlled access to the physical area for any on-premise PMS servers
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  • robust user access controls
    • npate083
       
      A good PMS system should also have systems in place to maintain guest privacy and payment security.
  • PMS that molds itself to your business,
  • The right PMS is the one that plays well with your existing tech stack. Without the necessary integrations, a PMS cannot perform its functions correctly.
  • One of the reasons why integrations are so important is that a poorly integrated PMS impedes proper reporting
  • All budget certainly matters, it shouldn't be the first criteria. I
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    The article overall discussed the the most necessary things one must observe when choosing a new PMS system. A PMS system must first of foremost be budget friendly. PMS system is the main software for a hotel so the cost is valued highly. Most companies would prefer a pms system that is cost efficient. A PMS system also needs to be easy to use, it must be able to be handle by employees and easy to read and maneuver. The PMS system must also be secure and have controlled access. It also needs to be able to mold to the hotels system.
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    The article overall discussed the the most necessary things one must observe when choosing a new PMS system. A PMS system must first of foremost be budget friendly. PMS system is the main software for a hotel so the cost is valued highly. Most companies would prefer a pms system that is cost efficient. A PMS system also needs to be easy to use, it must be able to be handle by employees and easy to read and maneuver. The PMS system must also be secure and have controlled access. It also needs to be able to mold to the hotels system.
knare002

Importance of accounting system in tourism industry | Hotels and VAcation Rentals - 0 views

  • However, the basic foundation of all operations in the tourism industry is held strong because of the perfect accounting
  • If you observe some of the best hotels in different places of the world you will find that for any hotel to run successfully it must be supported nicely by its accounting services.
  • The accounting services in Dubai have become extremely popular and now even the hotels located outside Dubai want to hire it.
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  • In this industry to win the customers satisfaction the tour has to be cleverly planned so that the customers get everything they want and that too, in their budget.
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    This article defines the importance of accounting in the hospitality industry. The industry is growing at a rapid rate and is becoming the largest service provider in the world. A business's operation is important in this industry, which is all done through the accuracy of perfect accounting.
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    This article basically talked about why accounting is important to the hospitality and tourism industry. As we all know, the industry is on a rise and constantly growing. With that being said, it is important that companies have an accounting system in place. This can help with making predictions that can in turn benefit the company on decision making and implementing new ideas and strategies for the success of the business.
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    The article suggest that accounting is essential for the success of the operations of the hospitality industry. The accounting outlines the budget for what services to be rendered and how many guest are needed to increase revenue. The article highlights the advancement and efficiency or the accounting system used in Dubai. Dubai has become a popular destination for travelers.
anonymous

Various types of event management services - Works that works - 1 views

  • The event management means planning, arranging, and execution of the events. There are various kinds of event management services are available some of them are conducting exhibition, products or brand launch, arrange conference etc. The event management is advanced methods of advertisements.
  • The whole concept of event management is one of the most advanced and significant forms of marketing or advertising products or brands. The organization process is the necessary process in the event management services. The event management process involves organizing for a person or a professional event like fashion shows, seminars, product launch, wedding, exhibition etc.
  • The person who will take the responsibilities of planning and executing the events with creative, entertainment, technical and logistical elements is called event manager. The event manager will take care of the overall event designs, audio-visual production, marketing and communication strategy, budgeting, script writing, negotiation and client services.
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    This article introduces the different types of event management services, such as personal events, leisure events, organizational events, culture events. And also introduces the responsibility of events manager, such as event designs, budget, etc.
nellyvero71

How to Keep Accounting Records for a Small Restaurant | Small Business - Chron.com - 1 views

  • operators of even the smallest restaurants can improve their odds of success by keeping careful accounting records
  • Good record-keeping can show you where you're doing well and where you aren't, even if you're more at home behind the grill than with a ledger, but you'll need to have an efficient system to record and track that information.
  • it frees up time you need to actually run your restaurant, and that has a definite value as well.
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  • Depending on your budget and personal preferences, there are many proven ways to keep your books.
  • Small-business accounting software: Popular small-business accounting programs such as QuickBooks, Sage or Xero work well for restaurants when they're set up with a suitable set of accounts. The accountant or bookkeeper you work with will probably already use a specific program and will set you up on it unless you have a good reason for using something else. 
  • You can think of your accounting system as providing two different kinds of information: Things you need to know periodically such as how much tax to remit and things you always need to know such as your food cost and labor cost and how they relate to your sales.
  • you can calculate the most important indicators of your restaurant's financial health.
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    The article talks about the importance to keep accounting records. Which are the reasons to do that. The ways depending on the budget to keep the records. Accounting software is one of the ways.
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    This article on Chron can be viewed as a general guide for people who are willing to improve accounting in their businesses, especially restaurants. It has discussed different ways and steps of keeping accounting records, along with some important indicators of the health of the restaurant.
carine_elie

Traditional Marketing Vs Digital Marketing : What's the difference? - Eggfirst - 0 views

  • Pros of digital marketing: Digital Is the Only Sure way to Reach Generation Z- Born with a smartphone already clenched in their tiny hands, Gen Z is the only generation that’s never known life without the Internet. For them, the radio is an antiquity, the TV set is something that their grandparents watch ‘programs’ on. They pay little attention to printed papers and think about billboards as scenery. If you wish to develop this age demographic as customers, then you need to be online so they can find you. By 2022, they will become the largest generation of consumers. Even as youths, they are making an impact – 93% of parents say that most of their purchasing decisions are influenced by what their kids have to say. Budgets Are Easier to Redistribute with digital marketing- budgets are mostly placeholders. You can plan to spend Rs10000 on Facebook ads every month, running branding campaigns, only to figure out one week later that those campaigns are underperforming. So, seeing this, you immediately pause the campaign. Spending stops. At the same time, your content marketing team had been allocated a budget per month. There’s nothing stopping you from diverting money from those Facebook branding campaigns to where it can make a difference today. An Abundance of Data to Pinpoint Your Ideal Customer- Facebook, Google, Twitter, and other platforms and service providers earn money by knowing everything there is about their users. When running digital campaigns, you get access to this analytics data and learn a lot about your ideal customers. By looking into Facebook or Google analytic tools, you will be able to generate several buyer personas to describe each segment of your customer base. We use the concept of persona to clearly define to whom we are speaking, in order to be hyper-focused in our content creation. The goal is to understand the problem that your product or service solves by walking a mile in their shoes. The persona that you’ve written up will serve as a powerful tool for writing laser-focused copy and content that will speak directly to each customer segment that you’re targeting.Cons of digital marketing: Digital ads can be deemed as annoying- Think about the moment you’re scrolling through your Facebook homepage and all you want to do is see what your old school friends are up to these days. Then you get the dreaded sponsored ad for something related to an embarrassing ailment you googled the night before. It’s sure to make you actively dislike the very brand doing the clever targeting. Less permanent- Digital marketing efforts like Google ads, banners, promo emails or social media ads can have a fleeting, temporary character. They’re intangible and can easily be ignored. If your target audience keeps scrolling or clicks to the next page your ad will be gone from their screen.
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    The 21st century's marketing technology trend may revolve around proximity. Traditional marketing is still sometimes the best approach for businesses to reach their target audience. The advantages and disadvantages of traditional and local marketing are discussed in this article. This quick read offers much of useful information.
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    The 21st century's marketing technology trend may revolve around proximity. Traditional marketing is still sometimes the best approach for businesses to reach their target audience. The advantages and disadvantages of traditional and local marketing are discussed in this article. This quick read offers much of useful information.
pjohn091

Hospitality security adjusts to COVID-19 constraints | 2021-02-08 | Security Magazine - 0 views

  • While COVID-19 has slowed the hospitality industry, security plays a more pivotal role than ever and the ongoing pandemic is challenging security professionals to adjust and adapt to new rules and procedures.
  • “The things people do in hotel rooms are things they would never do at home: prostitution, drug abuse. Suicide is huge, people kill themselves in hotel rooms because they don’t want to do it at home,”
  • The hotel industry came to a halt in the early months of the COVID-19 pandemic and things are only slowly starting to pick back up. Yet the burden on security is no less than it was before, and in many ways, the job has gotten harder.
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  • Occupancy levels dropped 90% for several months and have only recently returned to a consistent 40%, with many hotels still closed,
  • “Despite the low occupancy levels, we continue to have a significant number of incidents resulting in a much higher incident-to-occupied-room ratio than we have historically seen. We have seen a dramatic increase in heart attacks and suicides over the past few months, and continue to have increased numbers of fraud and guest-on-guest type incidents.”
  • Even as the need for security persists, many hospitality chains have pared back their security budgets.
  • Eventually COVID-19 will recede, but new risk categories will likely continue to unfold in hospitality. Security professionals can help to steer a course by reminding upper management that risk is more than just a monetary calculation.
  • In some cases, entire corporate departments are being eliminated, so there is no centralized security department. There is no one providing corporate guidance, no one providing policies and procedures.”
  • Even if there’s only one person working the front desk, “they still need to be making the rounds,” Perman says. “They need to be knocking on doors and making contact, making conversation. You need them to keep up that level of human intervention.”
  • “A passive infrared detector can also be used to detect temperature in human beings, so a video camera that is infrared capable can detect fever in a human, and that is being done in a lot of places,”
  • Through COVID-19, though, technology can be a double-edged sword. For example, some hotels have turned to mobile-phone-based check-in to provide a touchless experience. “From a security perspective there are unintended consequences there,” Danson says. “Now you never have to go to the front desk, you never have to encounter a person.”
  • Under these emerging policies, security is striving to put more active eyes on guest rooms — right at a time when COVID-related staff reductions are making it harder for security even to sustain normal operations.
  • With the onset of COVID-19, things have gotten even more challenging, as hotel security is increasingly tasked to do more with less. 
  • Even in this strained environment, other common risks persist in the hospitality world. Prostitution is a perennially complex issue for hotel security, for example, while human trafficking is an increasing area of concern.
  • When allocating resources in support of operational safety and security, “the chief of security needs to be informing corporate leadership of the potential risks, so that it becomes a risk-based decision and not just a budget decision,” Slotnick says. “Security has to make the case for risk, whether it’s a risk to brand reputation or other forms of risk.”
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    This article goes into great detail about how Covid-19 is affecting hotel security. With budget cuts, security personnel are being limited, but the need for security is more important than ever. The article talks about how suicides in hotels are higher than ever as well, making it all the more important to have a solid security presence.
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    In this article, it discusses the decline of the hotel industry following the COVID-19 pandemic, and how things have only slowly begun picking up again. However, the security burden is as great as it has ever been, and in many ways, it is even harder. Despite hotels closing their doors amid the pandemic, occupancy levels have only recently recovered to a consistently high 40%, with many still closed for months.
jordanskj

Leading Through Disruption in Hospitality - 2 views

  • Ninety per cent of all the data created by mankind … has been created in the last two years
  • Virtual reality (VR) also allows users to get 360-degree views of a hotel’s facilities
  • HotelTonight. This platform targets people seeking to make last-minute hotel bookings and helps participating hotels maximize their occupancy rates
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  • Advanced technology can make life easier, but it cannot replace human beings
  • All in all, disruptive innovation is undoubtedly resulting in challenges for the hotel industry. At the same time, it is also a ‘wake-up’ call for hoteliers to turn these challenges into opportunities and competitive advantages
  • New business models such as alternative accommodation (Airbnb, HouseTrip, etc.) and ride-sharing platforms (Uber) are also changing the public’s perceptions to traditional hospitality businesses
  • Technology helps make the world connected and transparent.
  • In short, it’s all about the amount of effort hoteliers are prepared to make to keep their service commitments to their guests. 
  • Disruption brings with it uncertainty through unexpected consequences. People are nowadays more prepared to check themselves in at the airport, use self-service cashier lines at the supermarket, or order food via a mobile app.
  • In hospitality, people’s expectations are also changing. Long queues to check in at the hotel become unacceptable; unresponsive or slow room service lead to negative hotel comments on TripAdvisor; and some expect 24 hours’ housekeeping even in a budget hotel
  • Technological disruption in the hotel industry is therefore challenging but it also brings with it significant opportunities. Due to the large numbers of internet users, including mobile, online review platforms, attract lots of traffic which, in turn, means plenty of business potential for the online travel agencies (OTAs) in particular.
  • Like it or not, technology will always keep progressing and hotel brands could turn such tech challenges into their competitive advantages.
  • No matter how much technology has impacted the hotel industry, hospitality – and the human touch – will always exist and should never be replaced by artificial intelligence (AI).
  • A machine can cook dishes exactly to order, but it cannot experience how the guest feels; a robot might be able to deliver a pot of hot water to a hotel room, but it is unable to tell whether the guest is feeling unwell; an advanced voice control system could make it easier to order room service, but it cannot tell whether the guest enjoys the meal.
  • Many hotels have hired a designated team to respond to selected online reviews with personalized messages because they know the reviews represent ‘real feedback’, not the type of comments which effectively ‘threaten’ hotels with a bad review in a bid to get something for nothing. However, many hotel managers are afraid of getting bad reviews and either choose to ignore them or give a refund. There are many ways to handle this ‘disruption’ and run the business; the key is to find the right way.
  • Hoteliers should be prepared to seize those opportunities, while looking to improve their services and enhance their hospitality offerings.
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    This article dives into the ways that technological innovation is disrupting the hotel industry. Hoteliers are struggling to keep up with guest needs and demands. Technological innovations, while a necessity, can never replace human touch. This rapid change represents a challenge and opportunity for the industry to overcome.
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    Technology advances at a rapid pace. While automation is occurring, it will not replace the element of the human touch. Managers should decide what will provide the best service to their guests.
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    This article explains the technological advances in the hospitality industry and how this has been attributed to being a crutch for the industry and/or a burden. With the utilization of technological software such as kiosks, automated checks in's, and mobile ordering, the hospitality industry has had a disruption in the product that they are offering. The article also undergoes the understanding of taking the implementation of technology and the human interaction and combining them to work cohesively in the hospitality industry. Understanding that it is a balance that both must intertwine in order to find success in hospitality.
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    In this article, all the incredible sides of innovative technology within the hospitality and tourism industry are highlighted and discussed. Along with the discussion of what some of the newest technology is, it touches on how it positively and negatively affects the industry. For example, the article talks about how the average person is so much more willing to go about self-service check-ins and hotels and airports, as well as ordering from a kiosk at a restaurant. From this, while it can be super convenient for the customer, it can also cause extreme damage to the business. Because so much of the industry has transformed to just being at the will of your fingertips, it leaves customers forgetting that not everything comes with instant gratification. "Long queues to check in at the hotel become unacceptable; unresponsive or slow room service lead to negative hotel comments on TripAdvisor; and some expect 24 hours' housekeeping even in a budget hotel", a quote from the article reads. The article also talks about how while there can be many negatives, there are equally as many rewarding positives. For example, "Due to the large numbers of internet users, including mobile, online review platforms, attract lots of traffic which, in turn, means plenty of business potential for the online travel agencies (OTAs) in particular". One of the main points in the article talks about how even though many hospitality jobs are being taken over by computers and AI, the one thing a robot will never be able to grasp and give is human interaction. "A machine can cook dishes exactly to order, but it cannot experience how the guest feels; a robot might be able to deliver a pot of hot water to a hotel room, but it is unable to tell whether the guest is feeling unwell; an advanced voice control system could make it easier to order room service, but it cannot tell whether the guest enjoys the meal". In conclusion, while there are indeed many disruptive changes that have bee
Yue Li (3011472)

How To Choose A Property Management System - 0 views

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    There is a misconception that all PMS are the same. Although basically, they have similar functions, they are not the same. PMS used for restaurant cannot be used in a hotel, and PMS used in a bed and breakfast and that in a luxury hotel are different. It is important to choose the most appropriate PMS for a property. Managers need to consider some things before purchasing a PMS. First, what are the specific needs of your particular businesses? Second, the PMS that a hotel buy cannot have too many weakness compared with its strengths, because too many weakness will make the purchasing a poor choice overall. Third, the cost of purchasing a PMS cannot conflict with financial budget. Even if a manager did all three above, it is inevitable that the PMS you bought are not perfect, however, this imperfection is acceptable.
lin liu

What The Hospitality Industry Can Teach Facility Managers - Facilities Management Facil... - 0 views

  • I set my luggage on the bathroom's tile floor and head to the bed for a thorough bug check.
  • Next, I go to the thermostat and reset it to a higher, energy-efficient number.
  • Finally, I take a look at the room's layout: Is it maneuverable? Are desks/dressers/closets easy to access and use? And last, but of utmost importance, what's the evacuation route?
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  • we think that there's no better place than the NFMT Vegas Conference & Expo to discuss just how hospitality facilities can demonstrate best practices for all buildings in sustainability, energy efficiency, occupant safety and ADA compliance.
  • For the first time, this year's conference will feature a track dedicated to hospitality and provide perspectives from some of the market's most knowledgeable sources.
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        This article is a kind of blog, written by a traveler who formed by years of working in the facility management field. She described her ritual when she checked in a hotel room. She mentioned the National Facilities Management & Technology Vegas Conference & Expo and discussed just how hospitality facilities can demonstrate best practices for all buildings in sustainability, energy efficiency, occupant safety and ADA compliance.       Nowadays, more and more hotels try to address the energy efficiency initiatives. And they also know the importance of controlling the operational costs.     The technological facilities can highlight some key innovations and solutions for the entire facility management marketplace.
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    The article tracks the author's journey to hotels and meetings, in order to provide information to hotel facility managers. The author saw some facilities in hotels, including the bathrooms, living rooms, and layout and so on. The author thought the facility manager should pay attention to the room layout; namely is it maneuverable? Are some desks or closets easy to access and use? Moreover, the author mentioned the sustainability. Nowadays, sustainability is important in hospitality industry. The managers should be responsible to have environmentally friendly facilities. Another physical plant concern is the ADA. Hotel facility managers should also pay attention to the ADA.
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    "have knocked $5 million in operational costs off the annual budget"
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    This article shows us some advanced facility and technology in hotels in Las Vegas. People have Many people would like pay attention to the physical plant. The author works in the facility management, he habit to check the floor, bed, energy-efficient equipment, and so on. The NFMT Vegas Conference & Expo, with best practices for all buildings in sustainability, energy efficiency, occupant safety and ADA compliance, which impresses the author a lot. The vice president of HEI Hotels and Resorts addressed "Energy Efficiency Initiatives for Hotels" as important goal. In the past three years, they have made 5 million in costs off, and also, there is a must-attend presentation on bedbugs. They won the 2012 U.S. EPA's Energy Star Sustained Excellence Award. The president discussed the impact of the ADA Final Regs on the hospitality industry. Some information about requirements, hospitality-specific concerns. The author desired to see the latest development in hospitality. He impressed the effects of key innovations and solutions for the facility management marketplace.
marylauren1717

Aptech BI, Accounting, and Forecasting Systems Selected by 4 Hotel Companies - 0 views

  • Aptech is the only provider of a fully integrated enterprise accounting, business intelligence, and planning hotel software suite to the hospitality industry. Its solutions enable quick, accurate decision-making and the ability to be proactive operationally and financially.
  • "A growing number of single and multi-property operators are opting for Aptech's remotely-hosted ASP (application service provider) platforms for BI, budget and forecasting, and back office accounting. It makes good financial sense,"
  • Execuvue enables hotel companies to make informed decisions based on accurate, current data. It gathers and utilizes data from third-party source systems including PMS, time & attendance, general ledger, Smith Travel Research, and guest service scores into a single datamart for 'right-time' reporting and individual investigation.
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  • When Aptech hosts its solutions, the property focuses on running their operation instead of the system. We maintain data security, system updates, and maintenance. Plus, the operator's management team can access data with password authority remotely anytime."
  • Aptech Computer Systems, Inc., the leading provider of hospitality software for business intelligence and enterprise financial accounting, announced 4 hotel companies representing 17 properties selected its financial solutions to manage by the numbers for greater profitability.
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    This article is talking about the Aptech computer system. Aptech is a all-round system that includes the accounting, forecasting and planning system. The Aptech system costs less money and less maintenance. Customers can easily operate this system for data backup or finance activities. Using this system people do not need to calculate the operation statement, the long-term plan and business budget by hand. They can use the Aptech system to do these conveniently and easily.
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    Aptech Computer Systems is the leading provider of hospitality software for business intelligence and enterprise financial accounting. On February 25, 2013, 4 hotel companies (Alps Group Inc., Magnolia Hospitality Group, Gemini Real Estate Advisors and the Acqualina Resort and Spa) with a total of 17 properties, chose Aptech's solutions to achieve greater profitability.  With solutions to enable quick and accurate decision-making, Aptech has been distinguished as the only provider of a fully integrated accounting, business intelligence and planning hotel software suite available to the members of the hospitality industry. 
Omar Shalaby

Keep your rooms secure from door lock hackers - 0 views

shared by Omar Shalaby on 02 Jun 13 - No Cached
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    Following a robbery at a Houston hotel in which thieves exploited security flaws in Onity locks first revealed at the Black Hat conference in July, Hotel Management spoke with Todd Seiders, director of risk management at Petra Risk Solutions and former director of loss prevention at Marriott, for tips on how hoteliers can keep their rooms secure.
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    Though this was posted in January, I can still remember the situation like it was yesterday. Of course news articles tend to reach the public later than the issue arises; however, we try to be on top of our game. We heard rumor of the break-ins happening, so we did our research and actually found videos on You Tube on how to create the hacking device and use a dry erase marker to conceal the microchip. It was ridiculously simple, yet a huge threat to the entire industry. We called Onity immediately and had our locks all updated with the new software and hardware to prevent the issues. It was a ridiculous charge per lock for them to come out and manually fix them all, which wasn't at all in our budget, but definitely worth the security increase. That's where there is a problem. Most hotels didn't predict this kind of an issue, so it wasn't accounted for in their budgets. Some are willing to spend the extra to ensure safety and security, but some would prefer to do the "mail-in" procedure to get the motherboard replaced for free. That being said, most hotels do not carry an entire second set of locks, I would estimate 10-20% of the number of rooms is the number of extra locks on hand at any given time, functional or not. So, this process takes up quite a bit of time in doing it in the "mail-in" way, as it would take a minimum of 6 shipments to get all locks replaced. That is beyond time consuming and way too long to wait for this important of a matter. I hope all hotels are done with this by now, but still something for everyone to keep in mind while travelling. Always use your deadbolts and privacy locks, never leave your valuables in plain sight, use the in-room safe or safety deposit boxes where available, and use your instincts. Even as a guest, you can still follow the 5 foot rule and greet everyone you see, not only to be nice or courteous, but also to try and weed out the potential thieves!
Kristen Kaminski

Illasi Valleys created to promote hospitality in Verona - 0 views

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    Illasi Valleys, which is composed of 52 companies, has been created in Verona, Italy. Even though the area in the Province of Verona is not that well-known, many popular brands of wine and olive oil are exported from there. The purpose of this network is to "promote local hospitality, increase visitors to the area, and to share the benefits between all members". Illasi Valleys is a network made up of companies from the wine and olive oil, hospitality, and manufacturing sectors of Verona. Illasi Valleys is expecting an ambitious budget of 1,200,000 euros. Part of this budget will fund the activation of an E-Commerce website. Important partnerships and collaborations are forming to implement this project. According to the article, "a network of international brand ambassadors located in various countries has also been created and a contract with US tour operator TourCrafters has been signed". The focus of Illasi Valleys is to increase the numbers of Northern European and US visitors.
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