Touchless tech: How short-term rentals are simplifying stays amid COVID-19 | PhocusWire - 2 views
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Now that the coronavirus has made the world aware of the potential invisible risks associated with physical touch points, the goal of a hands-free experience has become paramount for both travelers and brands.
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The shift toward contactless technology solutions has been developing for years, with short-term rentals around the world offering things like keyless check-in for some time.But COVID-19 has accelerated this trend,
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many property managers are actually citing contactless solutions as their highest priority – above enhanced cleaning protocols
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49% of property managers feel that property care and operations software will be the most helpful technology over the next year to invest in
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Digital solutions such as voice technology, he says, make the experience "about as contactless as you can get."
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for property owners to invest in voice solutions, there needs to be a clear ROI to justify the expense.
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contactless solutions such as voice technology will play a bigger role in host and guest communication, as well as in the integration of smart-home technology.
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This article is specifically related to the short-term rental industry (eg: Airbnb) and not to hotels. Property owners are increasingly using technology hardware and software to create a "contactless" experience that will foster a sense of safety and security with their guests but still allow them to personalize the experience. No dramatically new technology cited but interesting to read that property owners are planning to spend more on technology than on additional cleaning measures in terms of their anti-Covid measures.