external data breaches constitute 96 per cent of all breaches in the hospitality industry.
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4 Ways You Can Keep Your Business and Guests Safe from Data Breaches | Hospitality Tech... - 0 views
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Many guests are increasingly choosing to stay at hotels that prioritize information security since many employees are working remotely or must take work away with them on vacation.
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: Verify that the hotel’s privacy policy complies with federal and provincial laws that apply. Ensure that your staff remains compliant of these laws by making them a mandatory part of staff training to avoid breaches and fines.
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Documents such as copies of travel information, passport and identity documents, licenses, customer lists, etc. should be shredded daily.
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Invest in cyber-security tools such as firewalls and tokenization and encryption to avoid online breaches through the business’ website or third-party sites.
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Regularly update equipment and software with monitoring systems that can detect breaches at numerous terminals to avoid PoS breaches.
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Ongoing training helps ensure employees understand and follow policies and best practices. They should also be trained on how to recognize potential risks such as phishing.
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This article review four ways in which the hospitality industry can keep their guests safe. The first way is to have a company "shred list" so that the guests physical information is being shredded upon he completion of their stay. The second way is to remain compliant with federal laws when it comes to their privacy policy. The third way is to have IT safeguards like regularly updated equipment and have cyber security firewalls in place. ?The last way is to have constant employee training to keep the employees up to date on the best practices.
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5 Ways Restaurant Technology Is Transforming the Industry - 0 views
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The latest use of technology in restaurant industry makes the food business omnichannel and more digital.
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Restaurant technology is more than just a trend. You can sit, relax in any corner of the globe and know what’s happening in your restaurant – be it dining, service management, or even stocks!
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Cloud-based restaurant POS systems have become increasingly popular as they are easy to install, remotely workable and one time investment for long.
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IoT sensors are a great way to detect and solve issues in food warehouses before they become a significant concern.
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This article discusses the benefits of cloud computing and its impact on the restaurant sector of the hospitality industry. Technology and cloud computing is helpful to restauranteurs for many reasons. By utilizing the cloud, restaurants offer consumers the option to book reservations ahead of time. Not only is this an effortless experience for the customer, but management is better able to forecast nightly demands. Using technology and the cloud, restaurants can keep up with consumers' changing demand and optimize processes internally. There is also a great graph in this article that highlights more ways technology is transforming the restaurant industry.
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Why cybersecurity matters | Hotel Management - 0 views
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Cybersecurity is not just a buzzword. In today’s technology-abundant world, it has become a critical undertaking for companies across all industries—including hospitality.
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Trustwave’s "2018 Global Security Report" lists hospitality as one of the top three industries most vulnerable to payment card breaches. Other estimates project that hotels are the unwelcome recipients of around 20 percent of all cyberattacks.
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Additional anecdotal evidence supports these numbers. One need not look further than Marriott International’s Starwood Hotels & Resorts Worldwide group, which recently disclosed the theft of more than 25 million passport numbers and 380 million unique guests’ personal information.
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After all, the industry has been and continues to be focused on cultivating a user-friendly atmosphere. Unfortunately, for hackers this combination is nothing short of a gold mine.
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Since a businesses' hard-earned reputation relies heavily on instilling confidence in its customer base, a breach of trust is sure to compromise that relationship. If an attack affects millions and is publicized to millions more, the impact on brand equity can be difficult to recover.
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Marriott, for instance, was criticized not only for the breach, but also for responding inadequately and unprofessionally.
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In short, as more and more consumers become aware of the importance of reliable cybersecurity, a hotel that neglects this pain point is compromising the strength of its product among its competitive set.
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Considering that the annual frequency and severity of cyberattacks are only rising, the time is now to establish organizationwide security operations, recovery plans and budget allocations.
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a cohesive top-to-bottom strategy is required and often is best delegated to a trusted strategic advisor with depth of experience in cybersecurity breach prevention and resolution.
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Next, the goal becomes full-scale protection. From the technical side, this includes setting up firewalls and securing weak points (such as point-of-sale terminals).
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There needs to be an efficient method for detecting the attack and mitigating any damages. Lastly, to avoid the pitfalls noted above, a predetermined plan to address this worst-case scenario is vital. From reviewing insurance policies to preparing for impending litigation, recovery is a process best started with a go-to advisor before it is needed.
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The only way to avoid being another statistic in future Internet crime reports is by staying as ahead of the looming threats as possible.
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This article talks about how cyber security is very important to the safety of the personal information.
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Author, Lena Combs, discusses why hospitality has become vulnerable to cyber attack. Ranging from the failure to secure POS systems and credit card data. To hotels' inability to detect and effectively respond to potential cyber threats. Combs outlines the steps involved in implementing a cohesive top- to bottom strategy that will effectively address these dilemmas. More importantly, why doing so protects a hotel's bottom line and brand positioning.
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The following article highlights the importance of cybersecurity in general and why it is especially important in the hotel industry. This highlights many facets, one being the fact that the hotel industry is one of the most vulnerable to cyber-attacks, therefore, needing to have top-notch cybersecurity.
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shared by ajean132 on 28 Oct 22
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MarineXchange: Cloud Computing and AI Next Onboard - Cruise Industry News - 0 views
www.cruiseindustrynews.com/...uting-and-ai-next-onboard.html
cloud computing cruise artificial intelligence technology
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Celebrating MarineXchange’s 20th anniversary this year, the company has played a key role in developing software written specifically for the industry, with a portfolio of software and hardware solutions, managing all office and ship related activities.
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“We are working very closely with Microsoft to bring cloud computing onboard ships next,” Lindthaler said. “It is called on-premises cloud (solutions for ships), and it does not exist today.
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Lindthaler said he is focusing on two different projects: sales recommendations and supply chain forecasting.
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For the cruise customer, the software will be able to make meaningful recommendations in terms of shore excursions, for example, before they take a cruise. This serves two purposes, he said: it generates revenue and helps making the booking stick. Guests who purchase shore excursions before making their final payment are less likely to cancel the cruise.
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“What is important is to make relevant recommendations based on the customers’ history that is stored and interpreted by the software. The self-learning engine takes into consideration the guest profile, nationality, gender, age, if they travel with extended family, friends, where they are sailing; it looks at many data points before making recommendations.” For the supply chain, the AI engine can find correlations between cruise lengths, weather, deployment and special occasions, according to Lindthaler. “Our current system can handle all of this,” he said, “but requires more data maintenance and also experienced provision masters. With the growth of the industry, there is a shortage of experienced crew, however, and this is where the technology can help. Sailing seven days out of Miami, it is not very difficult, but for global deployment, accurate forecasting becomes more of a challenge.”
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MXP was also the first software provider to provide mobile solutions custom-designed for cruise ships ranging from POS to check-in, housekeeping, hotel maint
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This article dives into the possibilities of cloud computing and artificial intelligence (AI) aboard cruise ships. MarineXchange, a leading provider of office and ship-related software and hardware, explains its journey in bringing this new evolution of technology to ships, in partnership with Microsoft. Examples of the benefits of AI in relation to sales and supply chain forecasting are also included.
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How robots, AI, and augmented reality are taking over restaurants - 0 views
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droids, drones and augmented reality are ready to exit the test phase stage and become must-have tech solutions for restaurant operators.
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AI, virtual reality, augmented reality, autonomous vehicles, and face recognition technologies all exist today. What’s different today is we’re in the age of convergence: Suddenly you can get all of these technologies to talk to one another in real time.
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delivery cost is about 30% less expensive than what the traditional third-party delivery aggregators charge.
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This article focused in how robots, specially drones, will affect the food industry. Drone delivery services are already being tested in Los Angeles which costs 30% less than traditional deliveries. In addition to drone delivery, by using cashless transactions and lowering labor hours, food delivery services could be used twenty four hours a day.
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All Bets Are Off on Casinos and Cybersecurity | UpGuard - 0 views
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better malware tools and access to deep funding make today's cyber criminals more than a bad movie, especially when lucrative payloads are for the taking.
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In May 2015, attackers were able to steal cardholder names, credit card numbers, and CVV codes belonging to hotel guests and customers. In 2016 they suffered similar incidents due to malware being installed on POS systems, allowing attackers to steal customers' credit card information.
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It may come as no surprise that casinos and gaming firms are ideal cyber attack targets, but how competent are these enterprises when it comes to rudimentary security?
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Online gambling upstart Ignition Casino offers Blackjack, Slots, Poker on its website; fortunately, the company has also taken the requisite security measures for bolstering its website security and email security.
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This article focused on cybersecurity in hotel casinos. They mention how casinos seem to be a target for a lot of cyber attackers because they tend to not invest as they should on protecting themselves. Casinos hold a TON of financial data; customer info., bank info., and credit card info. I enjoyed the article because they even went as far as giving a few casinos a "security score" in how well/bad they are in staying secure.
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How Augmented Reality Technology is Shaping the Hotel Industry | - 1 views
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Highlights: -It allows hotels and other related businesses to enhance the physical environment they are selling (i.e. their hotel and its rooms), or enhance the experience of exploring the surrounding area. -Augmented reality technology can make a lot of this information readily available to customers at all times of the day, improving their entire experience. -Interactive Hotel Rooms. -Beacon Technology -Augmented hotel environment -Augmented Reality is a great example of how engineers/workers can use these tools and incorporate them with an EAM CMMS solution.
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Summary of article: This article talks about how augmented reality technology is leading in the hospitality industry. The augmented reality helps the hospitality industry to enhance the physical environment they are selling, or enhance the experience of exploring the surrounding area. For example, guests will be able to have a "feel" before arriving to the property and the destination. Some examples of augmented reality are interactive hotel rooms, beacon technology, and augmented hotel environment. These systems are able to linked with the PMS and POS in order to enhance the experience of the guests.
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https://www.infostrux.com/wp-content/uploads/2022/01/Case-Study-Hospitality-company-use... - 1 views
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However, their existing solution was insucient at handling the large amount of IoT data they were collecting.
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They wanted to leverage the data they are collecting to increase visibility into their overall business performance and to gain a better understanding their customers’ needs and wants.
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This enabled our client to pull their data from the CRM and POS systems and join it together in one place so that it easily accessible.
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This case study talks about how an innovative hospitality company needed a solution that could bring in better customer analysis and have a one-stop-shop that could integrate all their current data sources. These are the types of problems cloud computing solves in today's world. Companies and businesses are getting innovative and they need innovative solutions.