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ivonneyee

Modern Management Technologies in the Hospitality Industry - 2 views

The article talks about how it's worth investing in proximity marketing to increase the speed of a customer's decision, increase engagement, and eloyalty. The article states that marketers who know...

started by ivonneyee on 22 Nov 21 1 follow-up, last by ivonneyee on 22 Nov 21
sherylehlers

AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry - 1 views

hoteltechreport.com/...ai-in-hospitality

intelligence hospitality technology

shared by sherylehlers on 01 Feb 23 - No Cached
  • AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry By Hotel Tech Report Last updated January 25, 2023 9 min read Revenue Management Systems Livechat & Chatbots TABLE OF CONTENTS Hotel Operations Hotel Revenue Management Hotel Marketing Hotel Sales & MICE Guest Experience Human Resources and Labor Large Chains
  • estimated that 14% of jobs across 21 countries are at high risk of automation.
  • rtificial intelligence (AI) can greatly improve hotel operations by automating repetitive tasks such as booking and contactless check-in processes, freeing up staff to focus on providing personalized service to guests.
  • ...21 more annotations...
  • AI can also assist in setting dynamic pricing based on demand, occupancy and other factors, increasing revenue by charging more for rooms during peak periods and less during off-peak periods.
  • AI will play a role in identifying and targeting the most effective influencers for hotel campaigns, and assist hotels in monitoring social media platforms and identifying customer feedback, sentiment, and brand mentions to respond promptly and improve the guest experience
  • Hoteliers who do not educate themselves about artificial intelligence (AI) risk falling behind in the hospitality industry.
  • will also enhance safety and security by monitoring for potential threats and proactively providing guests with the services and amenities they desire. Additionally, AI will be integrated with virtual reality and augmented reality to provide guests with immersive experiences such as virtual tours, virtual room selection, and virtual events.
  • AI could potentially double annual economic growth rates by 2035
  • 800 million jobs could be displaced by automation by 2030,
  • AI can automate repetitive tasks, allowing hotel staff to focus on more strategic activities such as building relationships with key clients and providing personalized service to guests
  • Hoteliers who understand how to leverage AI tools to become more efficient and effective will become more valuable than ever
  • AI can identify opportunities for upselling and cross-selling to guests
  • AI-powered chatbots and virtual assistants will allow hotel staff to interact with guests in real-time and provide personalized recommendations and assistance
  • bring in more business travelers by leveraging predictive analytics to forecast future demand for group sales
  • AI can assist in real-time analytics to track the performance of group sales and identify areas for improvement, and in optimization by making real-time decisions based on market conditions, guest behavior, and other factors, and identify new revenue opportunities
  • AI can be used to enhance the safety and security of employees, by monitoring for potential threats and alerting hotel management in case of emergency
  • develop more effective marketing strategies and make data-driven decisions
  • Personalization
  • Smart room technology will be integrated with AI
  • Predictive maintenance
  • Inventory management
  • Automation will be one of the key areas where AI will be implemented, as it can automate repetitive tasks such as data entry, inventory management, and customer service, freeing up hotel staff to focus on more strategic activities such as building relationships with key clients and providing personalized service to guests
  • optimize energy efficiency by managing lighting, heating, and cooling systems, resulting in reduced energy consumption and costs
  • increased profitability, improved guest experience, and a competitive advantage over other hotels
  • mabbate on 01 Feb 23
     
    AI will be a major focus in the hospitality industry within the coming years. This article describes the many benefits and few troubles with this technology. Keeping up with technology as a hotelier is a must in the coming years.
  • shineal on 05 Feb 23
     
    This is quite an insightful article, for example, Al could potentially double annual economic growth rates by 2035 thus adding $15.7 trillion to the global economy by 2030. The world is changing, technology is rapidly advancing; therefore, it is paramount that companies try to remain updated, otherwise customers would always choose the property which renders the most efficient and best experience. A very strong point was made concerning hoteliers; if they do not understand how to leverage AL tools to improve their business operations, they would find themselves in very challenging situations.
  • sherylehlers on 29 May 23
     
    The capabilities of AI in the hotel industry are significant in both large hotel chains and small independent ones. If your hotel is not thinking about how to use AI in the near future for revenue management, marketing, personalization, and automation of repetitive tasks then it's going to get left behind. The studies show that AI is going to play a significant role in the economic growth of the global economy with potentially adding $15.7 trillion by 2030.
vriverol

Cloud computing is booming, but these are the challenges that lie ahead | ZDNET - 0 views

www.zdnet.com/...-the-challenges-that-lie-ahead

shared by vriverol on 23 Jan 23 - No Cached
  • According to a recent report by tech analyst Gartner, worldwide consumer spending on public cloud services is forecast to grow 20.7% to $591.8 billion in 2023, up from $490.3 billion in 2022. That's compared to the 18.8% growth forecast for 2022.
  • The technical expertise needed to support the rapid adoption of cloud is something hiring managers need to think about as they head into 2023
  • The lack of cybersecurity staff – which is facing a dual challenge of extreme demand and high rates of stress and burnout-related attrition – has become particularly acute over the past year
  • ...4 more annotations...
  • Hewitt says the rise of hybrid cloud has raised specific challenges for security by creating more potential entry points for malicious code and similar threats.
  • ar threats.
  • Managing risks properly will require an empowered IT leadership that is given a say in strategic decision-making processes – something you'd might assume is a given, but continues to be a complaint among tech leaders.
  • "Higher-wage and more skilled staff are required to develop modern SaaS applications, so organizations will be challenged as hiring is reduced to control costs," wrote Sid Nag, vice president analyst at Gartner.
  • vriverol on 23 Jan 23
     
    As spending on cloud services jumps up almost 21% from last year, everything seems to be positive for this fast growing technology. It is, however, facing some challenges along the way that companies are going to need to take into consideration when spending on these services. Making sure they have a well qualifies and capable team to keep these services secure without burning them out is one of the concerns employees are bringing up in recent conversations. The security and safety of the data held by these services is very important, and needs to be prioritized in the day to day decisions made by all companies that utilize these services. Threats and malicious code taken advantage of by hackers is ever growing, and requires a constant, educated team with empowerment to protect to constantly watch out for these threats. Cloud computing still continues to grow, and is still a great advancement in business, but it also still needs to have it's threats carefully assessed and addressed to make sure it remains secure.
emilywest5

Automation and artificial intelligence in hospitality and tourism | Emerald Insight - 0 views

www.emerald.com/...html

technology hospitality tech software business

shared by emilywest5 on 05 Feb 23 - No Cached
  • Human knowledge, services and robotics applications were the most significant factors influencing automation and AI implementation. Practitioners and researchers in the hospitality and tourism industry could apply the proposed framework to develop sustainable strategies for implementing and managing automation and AI. The proposed framework may also be useful in future studies examining AI implementation in the hospitality and tourism industry.
  • Smart technologies like automation and artificial intelligence (AI) have become important elements of hospitality and tourism
  • Hospitality and tourism firms use smart technology to dynamically enhance consumer experience (Buhalis and Sinarta, 2019). Smart hospitality and tourism have provided opportunities for firms to enhance their operations and productivity, resulting in higher quality products and better processes for delivering services to customer
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  • Although hospitality and tourism organizations have already implemented smart technologies such as AI and robotics into their business activities (Epiknetworks, 2018), the companies adopting them are still limited owing to the individual, organizational and external environment barriers.
  • Researchers still need to engage better, investigate and understand these nascent developments (Murphy et al., 2017), and limited studies have examined the implementation challenges.
  • Technological development plays a vital role in tourists’ decision-making processes. Digital technologies and cyber-physical systems may even act as extensions of a tourist’s self (Stylos, 2019). Several researchers have focused on the importance of including AI in tourism education (Murphy et al., 2017) and to be prepared for technology shifts in their industry
  • They also suggested that employees in the hospitality and tourism sector should study robot design and machine learning to link changes in technology to the international tourism industry.
  • In future, tourism will take place in a robonomic economy and tourists will demand a high-touch service experience
  • The use of smart technologies such as chatbots usually receives positive feedback and the benefits of this technology outweigh the challenges (Buhalis and Yen, 2020). The advancement of novel technologies involves a process of knowledge management, including maintenance, disruption and change. This needs the integration of technologies and institutions and results in the growth of new values and services (Vargo et al., 2015).
  • Service providers need to think critically about how AI applications in hospitality and tourism might affect people’s use of the service. They should also consider what needs to be changed to ensure that robots and employees work together seamlessly to augment the service experience (Buhalis et al., 2019). Smart technologies and AI could disrupt services in the hospitality industry, altering customer engagement plans and expectations (Helkkula et al., 2018).
  • Hospitality software has moved from local to server-based to Web-based to cloud-based platforms (Leung, 2020). The future smart infrastructure with high-speed networks enables efficient data exchange amongst databases in real time and therefore immediate service (Buhalis and Sinarta, 2019)
  • Technologies tested in previous studies have been improved by highly interactive systems, increased capability and a more user-friendly interface, so examining perceived interactivity of technology has become more important for advanced robot acceptance models (Go et al., 2020). Ivanov et al. (2019) stated that robotics was not introduced early to the travel, tourism and hospitality industries, because of the complexity of human reactions to customer needs.
  • Customers must experience feelings of enjoyment and satisfaction interacting with the robot. Customer attitudes are shaped by experience, and employee skills depend on education and training, as well as the company’s needs (Ivanov et al., 2019). Robots are expected to eventually overtake humans for cognitive tasks, with human input only required for duties requiring empathy and emotion
  • Intelligent agent technology is one of the most useful methods for supply chain management because it combines social ability, intelligence and collaboration (Alsetoohy and Ayoun, 2018). Alsetoohy et al. (2019) claimed that current procurement practices lack coordination and proactivity between suppliers and buyers, intelligent tools for finding suitable suppliers, performance evaluation and automation
  • By pairing robots and humans, service delivery can be optimized, leading to increased productivity and reduced costs
  • emilywest5 on 05 Feb 23
     
    This study was about adoption and automation of AI in hospitality. It gives great insight on the process as well as what people think of AI and their opinions. In addition to that, this study goes into different techniques that were used to understand how and why AI should be implemented. Human interaction cannot be beat, along with personal touch and humans can't remember everything a computer can, but if you have robots and humans working together you can get the best of both worlds. Smart technologies are now and the future.
claudecole

Sustainable Hotel Waste Management | RTSSustainable hotel waste management - How hospit... - 0 views

www.rts.com/...-is-tackling-its-waste-problem

hotel hospitality management sustainable systems technology software business solution

shared by claudecole on 27 Sep 22 - No Cached
  • What impact will PPE waste streams have on waste management within hotels, and can the industry find better ways to deal with them?
  • Convenience and service have always been at the core of hotels, and a focus on hygiene is an integral part of that.
  • this means large quantities of waste – from single-use shampoos and plastic-wrapped bathrobes to breakfast buffets that encourage indulgence.
  • ...12 more annotations...
  • The pandemic has had a major impact on hotels and there is an entirely new stream of hotel waste – PPE.
  • , often with single-use plastics, it could mean a huge step back.
  • items such as reusable masks for staff can help reduce PPE waste, with multiple options now available and the WHO still approving the use of properly manufactured fabric masks.
  • microplastics in the food chain or the estimated $2.5 trillion in damage and lost resources it causes to fisheries, aquaculture, recreational activities, and global wellbeing.
  • uch as plastic hotel key cards. While reusable, they will end up in the trash eventually, and many end up broken or lost after a few uses.
  • Food is the single largest component of US landfills with roughly 80 billion pounds being thrown away each year in America.
  • Even the most stringent company policies on plastic and food could still leave a hotel having to deal with more waste than expected.
  • over half of global travelers are now looking to travel more sustainably, and more than 60% of Americans are willing to spend more on sustainable products.
  • Rotana, for example, announced that it would remove all single-use plastic toiletries from its hotel rooms, saving an estimated 17 million plastic bottles and 100 tons of plastic every year.
  • replacing plastic key cards with mobile apps.
  • implement more robust recycling programs that help deal with waste in a sustainable way.
  • Beyond this, some hospitality establishments are now offering outreach to teach guests and staff more about sustainable waste management. This can extend beyond physical waste, to inform people about reducing hotel power and water waste as well.
  • claudecole on 27 Sep 22
     
    This article discusses how the COVID-19 pandemic caused an influx in plastic waste due to an increased need for PPE. This article also talked about how hotels are trying to combat the effects of microplastics by limiting their implementation in their operation by finding other alternatives such as mobile apps and QR codes. One thing I found to be extremely interesting that was mentioned within the article was the fact that companies are investing in educating both their guests and staff on waste management.
aquin206

5 Ways You Can Reduce E-Waste - Human-I-T - 1 views

www.human-i-t.org/5-ways-you-can-reduce-e-waste

shared by aquin206 on 14 Feb 23 - No Cached
emilywest5 liked it
  • According to the World Economic Forum, more than 50 million tons of e-waste are produced each year.
  • E-waste is a serious threat to our environmental viability and our public health. The toxic chemicals and heavy metals that go into developing electronics seep into the soil, pollute groundwater, and release atmosphere-warming hydrocarbons when burned
  • Educate yourself on what gets put into your electronics.
  • ...4 more annotations...
  • Solving the e-waste crisis is only possible if we understand the scale of its environmental impact.
  • Consider whether or not you actually need that phone or computer upgrade. The longer you hold onto your current devices, the more electronics will be kept out of the waste stream.
  • The way you take care of your devices on a daily basis makes a big difference in how well they work and how long they last.
  • If the time comes to part with that old computer or phone, make sure to dispose of them responsibly by donating your e-waste
  • aquin206 on 14 Feb 23
     
    According to the World Economic Forum, more than 50 million tons of e-waste are produced each year. E-waste is a serious threat to our environmental viability and our public health. The toxic chemicals and heavy metals that go into developing electronics seep into the soil, pollute groundwater, and release atmosphere-warming hydrocarbons when burned Educate yourself on what gets put into your electronics. Solving the e-waste crisis is only possible if we understand the scale of its environmental impact. Consider whether or not you actually need that phone or computer upgrade. The longer you hold onto your current devices, the more electronics will be kept out of the waste stream. The way you take care of your devices on a daily basis makes a big difference in how well they work and how long they last. If the time comes to part with that old computer or phone, make sure to dispose of them responsibly by donating your e-waste
  • shineal on 18 Feb 23
     
    This Human-I-T article on 5 Ways You Can Reduce E-Waste is a powerful one. The simple practice of unplugging my fully charged computer and phone, and regularly cleaning them are major takeaways for me from this article, to expand the lifespan of my devices. Additionally, donating gadgets that are no longer useful to lower-income households is something that I can implement since all my older electronics are stored in a cabinet at my home which will eventually be discarded. Thank you for sharing this article!
  • emilywest5 on 20 Feb 23
     
    I really enjoyed this as its helped me understand how important it is to be vigilant of your electronics and how you dispose of them. Especially with the videos watched this week, it's good to have this source to go back to. Lots of great takeaways and people should be more aware of this.
mattiebell

The Top 6 Cyberthreat Actors: Today's Most Active Groups - 1 views

blogs.blackberry.com/...the-top-6-cyberthreat-actors

shared by mattiebell on 26 Feb 23 - No Cached
  • ALPHV is a relatively new and rapidly growing cybercrime group. First observed near the end of 2021, the ALPHV group gained attention for innovative extortion tactics, and unconventional attack methods.
  • To date, BlackCat ransomware has struck retail, financial, manufacturing, government, technology, education, and transportation, across a range of countries that includes the U.S., Australia, Japan, Italy, Indonesia, India, and Germany.
  • Some of the ransomware it utilizes includes Cobalt Strike, Mimikatz, and AdFind. One of the most dangerous aspects of APT29 is that they have been known to develop their own set of custom tools for hacking campaigns.
  • ...1 more annotation...
  • TA505 is a significant player in the global cybercrime scene, and has been a driver of global trends in the cybercriminal underworld. The group targets education, finance, healthcare, hospitality, and retail worldwide. It is also known for its long-term cyberattack lifecycle, sometimes persisting in a target's network conducting reconnaissance for weeks — even months — successfully avoiding detection as it patiently identifies the highest-value targets in the victim’s environment.
  • mattiebell on 26 Feb 23
     
    This article discusses the most active cyber threats that exist today. I chose this article because it highlights a topic many industry leaders aren't aware of. Many view cyber attacks as crimes of opportunity, which they often are. However, we have to remember that there are also dedicated groups who are committed to acquiring data they shouldn't have. Knowing these groups, their signs, and what industries they target can help create a stronger team and plan to protect against them. These are especially common in hospitality and retail.
yongwei hao

Physical Plant Engineer Salary | eHow.com - 0 views

www.ehow.com/cal-plant-engineer-salary.html

shared by yongwei hao on 19 Nov 12 - No Cached
  • Physical plant or mechanical plant engineers can be found in almost every business sector and industry and are responsible for maintaining large facilities. These individuals usually monitor their facility's heating, cooling and ventilation systems.
  • Additionally, physical plant engineers must also service and repair their facility's plumbing and lighting.
  • Physical plant engineers are paid an average salary of at least $50,000 to make sure a plant's systems run safely.
  • Shiyuan Peng on 19 Nov 12
     
    Physical plant or mechanical plant engineers can be found in almost every business sector and industry and are responsible for maintaining large facilities. These individuals usually monitor their facility's heating, cooling and ventilation systems. Additionally, physical plant engineers must also service and repair their facility's plumbing and lighting. According to 2010 data published by the U.S. Bureau of Labor Statistics, the national annual mean salary for a stationary engineer was $52,620. These individuals earned a national mean hourly wage of $25. Physical plant engineers, stationary engineers and boiler operators have a strong background in mechanics. Individuals working in this field often receive formal apprenticeship training with the International Union of Operating Engineers or formal education through vocational or trade schools. Certain states may require licensing for positions in this field. Generally, employers prefer to hire people with at least a high school diploma or GED who have experience in the field.
  • yongwei hao on 09 Apr 13
     
    "Physical plant or mechanical plant engineers can be found in almost every business sector and industry and are responsible for maintaining large facilities. These individuals usually monitor their facility's heating, cooling and ventilation systems. Additionally, physical plant engineers must also service and repair their facility's plumbing and lighting. Physical plant engineers are paid an average salary of at least $50,000 to make sure a plant's systems run safely. "
shuo zhang

Feds Offer Best Practices for Customer Privacy | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...ices-for-Customer-Privacy80448

shared by shuo zhang on 26 Nov 12 - No Cached
  • Hospitality industry operators often collect information to better serve their customers.  Information may be collected during various touch points, including employee-guest interactions, the company website, and through business partners, and may include personal identifiable information, preferences, groups with which customers are affiliated, etc.  While customers understand that sharing their personal information helps businesses better serve their needs, they also have a right to know how that personal information is being collected, used and shared.
  • Protecting Consumer Privacy in an Era of Rapid Change:  A Proposed Framework for Business and Policymakers
  • This final report calls on Congress to enact general privacy, data security and breach notification, and data broker legislation in order to protect consumer privacy.
  • ...5 more annotations...
  • The privacy framework applies only to commercial entities that collect non-sensitive data from more than 5,000 customers per year
  • This element recommends that entities build in privacy at every stage of product development. Substantive protections include data security efforts such as encryption, reasonable collection limits, sound retention and disposal practices, and data accuracy. Policies and procedures should be designed that:
  • •Protect personal information from unauthorized access; •Keep personal information accurate and up-to-date; •Require that business partners with which information is shared exercise reasonable efforts to maintain the confidentiality of personal information about customers; •Educate employees regarding privacy and best practices for protecting customer information; •Protect personal information transmitted via websites during online transactions or when using other technology.
  • : A customer should be offered a choice at the time, and in the context, that his or her data would be used.
  • A customer should be provided with reasonable access to company-maintained data.
  • shuo zhang on 26 Nov 12
     
    The problem of the security in the internet is always risky for companies. Even though the customer trust the companies, but acctually, the companies sell your information without ask you if you want to share your information. For me, the organization for keeping the customers' information secured is useful and make sense, but I don't believe any companies want to pay for such service. They want to get income through selling the customers' information to other for comercial using. However, if the government make policy and establish law for protecting the customers information, it will be different. I think it will become a trend to promote. 
Xiameng Zheng

Sustainable Hospitality Hardware | Sponsored by Rocky Mountain Hardware | Originally pu... - 0 views

continuingeducation.construction.com/crs.php

sustainable hardware

shared by Xiameng Zheng on 16 Jan 13 - No Cached
  • Typically, this control requires well-designed and durable hardware systems that include door and window operating and locking components.
  • the selection of hardware that is made from predominantly recycled material by manufacturers using green and sustainable practices is paramount to green building design.
  • Xiameng Zheng on 16 Jan 13
     
    Green hotel has become a hot topic recent years since people have more concerns about sustainability of natural resources. This article is talking about sustainable hospitality hardware. It starts right from one kind of hardware material, bronze. Two types of bronze are introduced as the most popular choice for hardware, "silicon bronze" and "white bronze". Considering the long durability, excellent corrosion resistance, better fatigue resistance, lower melting point, easy care and maintenance, bronze, as a material is a dramatically long time and continues to be so today using both time -tested and innovative manufacturing techniques. The article also talks about green characteristics of bronze products. For example, it use life cycle analysis results to show bronze products is better than other materials. Bronze is 100 percent recyclable and make healthier environment. In hospitality industry, the most applications of bronze must be the door hardware, including the lock set. The article gives an example of Pelican Hill Resort which used lot bronze in the resort manufacture. Overall, it's a material choice that can contribute positively to the overall design intent of a given facility and its long-term successful operations.
Sasha Bravo

High-Tech Teambuilding: Using Social Media to Help Corporate Bonding | BizBash - 0 views

bizbash.com/...23252

shared by Sasha Bravo on 18 Jan 13 - No Cached
  • Everyone loves gadgets, and they want to be a part of what’s new and cutting-edge,”
  • now people are adding a technology layer, which allows for more of a learning takeaway on top of the physical bonding.”
  • Wizard’s teambuilding games deliver missions and track scores via a custom app, but also integrate physical challenges and real-world interactions.
  • ...7 more annotations...
  • online software, which costs $100 a month for as many as 100 players, involves dividing employees into teams that get new mini missions every week, like sharing your favorite lunch spot, or posting your most awkward childhood photo for points.
  • The latest element in high-tech co-worker bonding is all-virtual teambuilding game platforms.
  • sing smartphones and tablets has logistical advantages, too, particularly with large groups.
  • It’s about connecting with people.”
  • hoping to increase engagement and productivity among employees by adding gaming elements to intranet platforms.
  • Jive Gamification module. The software incorporates role-based missions, challenges, status levels, and badges into digital education and training experiences.
  • Experts emphasize, however, that these new virtual teambuilding platforms are meant to augment face-to-face bonding, not replace it
  • Sasha Bravo on 18 Jan 13
     
    This is a very interesting article related to how employees interact with one another. Industry leaders such as Russell Brumfield, CEO of Wizard Studios Global Events, are using gadgets and apps to improve team building with employees on a constant basis, even when the individuals can not be in the same place at the same time. By using this technology, they believe that the process of bonding and learning becomes more interactive and therefore more fun. The article mentions that the addition of these technologies are especially beneficial in motivating "jaded employees." As Ian Fraser mentions, the game element of these apps is attractive to modern day employees; it just makes sense to integrate a technology that everyone is already craving in their daily lives. It is also mentioned the advantages of being able to connect massive amounts of people simultaneously. Lastly, the article touches upon the fact that these technologies are not meant to replace face to face interactions; instead, this is meant to improve upon this by extending the ability to interact and therefore continuously develop teambuilding.
Dongyun Oh

Mobile Pay and Cloud Top POS Headlines from February - 0 views

hospitalitytechnology.edgl.com/...S-Headlines-from-February85227

technology

shared by Dongyun Oh on 31 Mar 13 - No Cached
  • Dongyun Oh on 31 Mar 13
     
    From lodging to foodservice, the point of service is the premiere place for customers to get their first - and hopefully not last - impression of an establishment. Streamlining and fine-tuning the service that occurs at the POS is of utmost important and operators are always seeking out the latest technologies to make this possible. The move to mobile payment is always top-of-mind as well, but lingering confusion and trepidation still remains for many customers. Owners and operators must seek out ways to implement the technology without intimidating customers. Last month's POS headlines proved this as stories ranged from a study tracking the public perception of mobile payment to improving drive-thru functionality and reducing maintenance costs with cloud-based systems. Study Shows Interest and Confusion Over Mobile Payments At Mobile World Congress, MasterCard in partnership with Prime Research, has released the first global Mobile Payments Social Media Study tracking 85,000 related social media comments across Twitter, Facebook, Online Blogs and Forums from around the world. The study shows a high volume of conversation and consumer interest in adopting mobile payments but cites security, customer support and confusion over the array of options available today as barriers to entry. Taco Bell Streamlines Drive-Thru Experience Across Franchises Desert de Oro Foods' Taco Bell locations had a range of drive-thru communications systems that were deployed over the last five years. However, restaurants were experiencing poor sound quality due to a limited range of wireless capabilities with the current systems. Poor audio quality led to increased wait times for customers as a result of miscommunications and mistakes. In addition, Desert de Oro Foods knew it needed to move to a digital system as the analog bandwidth of its current systems would be ruled out by the FCC at the end of 2012. Panasonic's Attune® drive-thru communications system offered the o
jingyaoxie

Hospitality & Tourism Management - 0 views

www.cfs.purdue.edu/...student_organizations.html

technology hotel hospitality

shared by jingyaoxie on 06 Apr 13 - No Cached
  • jingyaoxie on 06 Apr 13
     
    American Hotel and Lodging Association - Purdue Chapter AHLA promotes the social and professional development of hospitality students. Members tour some of the highest rated hotels in Greater Lafayette, Indianapolis, and Chicagoland. Members also network with top executives in the industry at campus events and the national conference. Club Managers Association of America CMAA is designed to promote and advance relations among persons connected with the management of clubs. Students are involved in setting up field trips to various types of clubs as well as educational seminars for students interested in the various facets of club management.
Tomas Moreira

Etisalat and Ogle Middle East bring Augmented Reality Era to the Middle East and Africa... - 0 views

www.ameinfo.com/le-east-bring-augmented-320649

shared by Tomas Moreira on 17 Jun 13 - No Cached
  • Etisalat showcased Ogle at GITEX 2012 as part of its Digital Services portfolio, and already a number of large multinational food retailers and regional government organisations are in discussions to bring Augmented Reality services into their own communications activities.
  • "Augmented reality has the potential to change the static advertising formats into a new level of interactivity between brands and customers," Khalifa added
  • "We have recently launched Mobile Advertising in the UAE, Saudi Arabia and Nigeria and we strongly believe that offering such technology as part of our mobile advertising proposition and combining it with location-based services, couponing and mobile payment to close the advertising loop with an actual sales results, will not only help brands to go beyond what traditional media can provide but will also increase the interactivity with their customers, conversion rates and hence sales and revenues."
  • ...1 more annotation...
  • "We are delighted to be partnering with Etisalat and Ogle to bring Augmented Reality to over 100 million consumers in the Middle East and Africa. This is the biggest AR deal for those territories and we're delighted to be platform at the heart of it."
  • Tomas Moreira on 17 Jun 13
     
    "Etisalat is converting Augmented Reality (AR) from a buzzword in innovation into an easily accessible meaningful customer-facing service. Ogle has already established its viability and will now become the Augmented Reality application of choice on smart devices in the Middle East and Africa. AR adds value by helping businesses to gain brand exposure, improve learning in education and expanding the entertainment experience for consumers."
Kristen Kaminski

Disney Institute Program to Deliver Second Keynote at IHRIM 2013 HRMS Strategies Confer... - 2 views

news.yahoo.com/note-ihrim-2013-120224936.html

shared by Kristen Kaminski on 18 Apr 13 - No Cached
  • Kristen Kaminski on 18 Apr 13
     
    IHRIM conferences offer the "perfect blend of networking, education, and technological solutions to issues facing HR and HR systems professionals". IHRIM, the world's leading clearinghouse for the HRIM (Human resource Information Management) industry, announced that the Disney Institute Program will be a key speaker in the HRMS Strategies Conference and Technology Exposition in Lake Buena Vista, FL held on June 5, 2013. The Disney Institute Program will teach conference attendees the method of "Building a Business Through Storytelling".
Hana Musilova

Internet Access Keeping Up with Changing Requirements - 1 views

Rock, Jeremy. 2012. "Internet Access Keeping Up with Changing Requirements." Hospitality Upgrade 48-52. Hospitality & Tourism Complete, EBSCOhost (accessed January 26, 2013).

shared by Hana Musilova on 27 Jan 13 - No Cached
  • Hana Musilova on 27 Jan 13
     
    As technologies are evolving at all times, providing a good and reliable high speed Internet for hotel properties has become a challenging task. The ultimate goal of every hotel is to provide exceptional service to guests therefore the expectations for having a fast and reliable Internet are high as well. According to the Internet Access article by Jeremy Rock, there are a few factors that need to be considered when a hotel is planning to partner with an industry solution provider. The first factor is a hotel needs to consider is understanding the providers. As stated in the article, "the key difference between many of the providers come down to the backend solution, technical capabilities and overall support." The second factor is bandwidth management, which discusses is the number of devices that can be attached to the network. It is critical for a property to have the right amount of bandwidth to serve their guests. The next factor regards the usage of Wi-Fi. As we are moving forward with our technologies, more of our systems are connected to wireless network in a hotel and service providers have to ensure a secure storage and access of all of our data. The last key factor is the infrastructure and overall network design to ensure effective coverage throughout the hotel to ensure all of our guests can easily access the network at all designated areas. As we look at all the factors important in providers' selection, whom should we choose? We can either select guest Internet service providers, who provide consistent Internet service in guests rooms which is connected to the PMS for charging purposes. We can also select IPTV solutions providers who "have the ability to combine video and Internet access into single packages" as stated in the article. The last choice would be audiovisual companies that deliver solution between meeting spaces and guest rooms. In my opinion, this article was extremely educating and interesting. When we come to a hotel nowa
Xinghe Hu

Advantages of computer networks - Computer networking advantages - 0 views

www.wifinotes.com/...es-of-computer-networking.html

technology networks coumputer

shared by Xinghe Hu on 23 Jan 13 - No Cached
  • Xinghe Hu on 23 Jan 13
     
    Computer networks have highly benefited various fields of educational sectors, business world and many organizations. They can be seen every where they connect people allover the world. There are some major advantages which compute networks has provided making the human life more relaxed and easy.
elena zhebrun

Much more than a fancy calculator - 0 views

www.bbc.co.uk/...business-20688292

technology hospitality business Mobile solution

shared by elena zhebrun on 22 Feb 13 - No Cached
  • elena zhebrun on 22 Feb 13
     
    You probably still think of it as a "cash register" - basically a fancy calculator and cash drawer that sits at the end of the shopping aisle just before the exit, which gives you the correct change on your way out. The modern point-of-sale (POS) system is a tightly integrated computer that almost certainly knows all about your buying history, how often you shop online and what you're likely to buy next week Computers can work out if you are sick and how often, the number of people you live with, if you have pets and can even make an educated guess as to your pregnancy status. One of the biggest shifts recently in POS technology is to make the "point" mobile. Apple stores have championed this. Its "associates" interact with their customers and finish the transaction on the spot. Now others are following. We will all see POS systems becoming more customer friendly and ever present in our everyday lives. So far the self-checkout has been targeted at consumers who have a little bit of pioneer spirit and plenty of patience.
Hui Chen

How Cloud Technology will impact Events and Member Management - PCO Education - 0 views

www.pco.asn.au/...mpact-events-member-management

hospitality cloud

shared by Hui Chen on 07 Nov 12 - No Cached
  • Traditional software is stored on your computer’s hardrive or your server, whereas Cloud software is stored on the developer’s service and you gain access to the software via an Internet login.
  • With Cloud computing software all you really need is a computer and access to the Internet, allowing you to funnel your savings back into your business rather than into infrastructure.
  • benefit from immediate software upgrades as they happen
  • Hui Chen on 07 Nov 12
     
    This article briefly introduces Cloud Computing and the advantages of it. 
kgill017

Starwood Hotels Accommodates HR Users With Global Reporting System | Information Builders - 2 views

www.informationbuilders.com/...starwood

shared by kgill017 on 21 Nov 12 - No Cached
  • WebFOCUS has let our users around the world access current information via the Web with accurate results and easy-to-use functionality
  • Having a consolidated reporting system and a single interface to manage HR data has increased our productivity at all levels
  • personnel information is extracted from SAP production data many times daily to refresh an Oracle data warehouse. WebFOCUS is used to generate custom reports from the Oracle data on demand.
  • ...8 more annotations...
  • SAP delivered the capabilities Starwood lacked in its HR processes, but when it came to having comprehensive technology for company-wide reporting, the "vacancy" sign was still flashing.
  • Starwood also took advantage of Information Builders' education classes
  • a secure business intelligence environment that allows users to access selected reports based on their roles and security access rights to particular data. WebFOCUS also interfaces with Starwood's own data-level security via the company portal.
  • The WebFOCUS Managed Reporting environment made it easy to develop standard reports, set up domains for various properties and divisions, and manage the reporting infrastructure from a central location.
  • Additionally, through the dashboard, developers can set up a different interface for different people
  • WebFOCUS has become Starwood's standard reporting interface to display nearly all HR information.
  • Currently, four people manage the HR reporting activities for 750 properties in 80 countries. Based on its success in HR, Starwood is examining the possibility of expanding the use of WebFOCUS to other departments within the organization.
  • These technical and business attributes make WebFOCUS ideal for calculating occupancy percentages, booking rates, customer preferences, guest satisfaction levels, and a host of other factors.
  • Chang Ren on 21 Nov 12
     
    With 110,000 employees in more than 750 properties, it has been a challenge for Starwood of making current data accessible to authorized users. So Starwood recently deployed Information Builders' WebFOCUS to augment their SAP suite of applications, and the results are accommodating HR professionals worldwide. This system boosts the productivity and reduce manual labor. The WebFOCUS Managed Reporting environment made it easy to develop standard reports, set up domains for various properties and divisions, and manage the reporting infrastructure from a central location. 
  • kgill017 on 28 Nov 16
     
    This article describes the system that Starwood has implemented in regards to their HR department and the benefits of the system. The Webfocus system which is a customizable reporting system that can give a myriad of data to the HR managers.
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