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ehida004

New Hotel Ecommerce and Personalization Strategies - Duetto Blog - 0 views

duettocloud.com/tegies-bubble-hsmai-conference

hotel technology business

shared by ehida004 on 25 May 18 - No Cached
  • Of increasing importance to hotels is ecommerce — but 20 people within an organization could have 20 different definitions of hotel ecommerce. It’s important for leadership to rein that in, ensuring everyone is talking the same language.
  • Easy revenue meetings are not productive revenue meetings. Challenge both teams to understand each other’s business and how you can coordinate strategies to lower acquisition costs and increase profit. Give both sides self-service access to reports, but prepare for small issues to turn into second- and third-level questions. Embrace those who engage through poking and prodding, but make sure it’s productive. Be able to sell the story. Every promotion is not going to go great, but learn from each situation and be able to explain why you’re doing it throughout. Manage the conversation in layers, first ensuring the hotel is positioned correctly before executing media, and then demonstrating where you can deliver revenue. Develop a multi-year plan that incorporates ancillary revenue, including F&B, golf, spa, etc. Make fewer decisions based on your forecast. Get out of the 90-day cycle and do better full-year planning, aligning your strategy with the budget. “Don’t talk about the plan in February for a May wedding,” LaRose said.
  • ehida004 on 25 May 18
     
    This article states the differences in job description of both digital marketing manager and revenue manager, but LaRose focuses on the importance of having them work closely to best reach their goals. Basically you cant have one without the other and each position has something unique to offer to the hotels growth and popularity. Every hotel must sell a story and meet the demands of their guests, consistently adapting and changing, adding and subtracting when needed in order to maximize revenue and continue to be attractive to its consumer.
anonymous

Telecommunication Systems: The Strength Of The Hospitality Industry - 0 views

steemit.com/...th-of-the-hospitality-industry

shared by anonymous on 09 Sep 19 - No Cached
  • anonymous on 09 Sep 19
     
    Traveler's today have changed dramatically from the traveler of yesteryear. They are more knowledgeable of the industry and are quite aware of what products and services should be available to them. As a result of this telecommunications and networking have become an integral part of the hospitality industry. Telecommunication systems in the hospitality industry differ from those required for a domestic environment. The Telecommunication Systems: The Strength of The Hospitality Industry article outlines the major features of a telecommunication system that include room extensions, DECT handsets, voicemail, call accounting, compatibility and warranty. Each feature of the telephone system exists to provide ease, convenience and connectivity for the guest or user.
aguar024

Despegar, Latin America's top online travel agency, signs multi-year agreemen... - 0 views

www.sabre.com/...agreement-extension-with-sabre

technology hospitality travel tech software travel agency latin america online

shared by aguar024 on 11 Sep 19 - No Cached
  • , the leading technology provider to the global travel industry, today announced its renewed agreement with Despegar (NYSE: DESP), the leading online travel agency (OTA) in Latin America.
  • The multi-year contract extension ensures Despegar’s continued access to Sabre’s market-leading global dist
  • ribution system (GDS), propelling the OTA’s service to an estimated 140 million unique visitors.
  • ...4 more annotations...
  • The OTA will also profit from the speed of results the Sabre GDS delivers across the distribution system’s vast breadth of content.
  • they reliably deliver technologies that are easy for us to adopt and easy for our customers to value.
  • Sabre Corporation is the leading technology provider to the global travel industry.
  • software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management.
  • aguar024 on 11 Sep 19
     
    One of the reasons why I felt this article was very insteresting is tha I have use "despegar before and I have also not used or decided not to use this travel agency because of the "not friendly" sfoftware or technology they had on their website. As a customer I feel this would give an amazing positive revenue to the company. This articles texplain how this GDS software called SABRE has sign a contract of extension with Despegar.com
ggara004

Why the GDS system is still as important as ever for hotels - HotelREZ Blog - 1 views

www.hotelrez.net/s-important-as-ever-for-hotels

technology hospitality business hotel Travel system

shared by ggara004 on 22 Jan 20 - No Cached
  • There are four distribution channels that make up the GDS, namely Amadeus, Galileo, Sabre and Worldspan. Despite generating billions of dollars in sales year on year, we’ve heard many hoteliers refer to the GDS booking engine as “dying”, “outdated” and “disappearing.
  • In fact, over 600,000 travel agents use the GDS to book flights, hotel rooms, car rentals and destination activities every single da
  • GDS production continues to grow year on year by as much as 5% to 10% worldwide
  • ...5 more annotations...
  • The GDS, as a viable revenue channel continues to experience strong annual growth and is not going away any time soon.
  • The GDS allows all expenses to be tracked, making it easy and user-friendly for companies to make hotel reservations for their employees
  • Corporate guests are ideal customers because they tend to use other hotel services, such as the restaurant or spa, increasing incremental spending per room.
  • he majority of business and leisure travel from the United States is booked via the GDS, and bookings from countries such as Russia, Japan, India and China is on the increase
  • This is particularly the case if you’re looking to increase corporate business, as the GDS is a huge corporate bookings sourc
  • ggara004 on 22 Jan 20
     
    This article explains the benefits of Global distributions channels in the hotel industry, The benefits listed are strong continuous annual growth, more corporate bookings, worldwide exposure. and significant revenue stream for any hotel. The most significant point was the topic of an increase in corporate bookings. Large companies use GDS to track their employees travel expenses. This is efficient because companies are able to use this system to manage costs and expenses of travel. Although some hoteliers may say this "dying", it appears GDS is still generating business and revenue for many companies.
anonymous

6 New Event Technology Ideas Our Experts Are Excited About | ITA Group - 1 views

www.itagroup.com/...-our-experts-are-excited-about

technology hospitality software business

shared by anonymous on 20 Jan 20 - No Cached
  • 6 New Event Technology Ideas Our Experts Are Excited About
  • 1. Capturing More Data Means a More Personal Experience
  • the true power of acting on attendee data can start to reverberate in the event industry.
  • ...15 more annotations...
  • he more data we can capture about the event attendees from the moment they heard of the event, to registration all the way through post event, the better we can create an event that meets and exceeds their needs. In turn, we can sort event data and pick out 'ideal attendees' to pinpoint what marketing tactics were most effective and how we can better attract those types of attendees to future events.”
  • radio-frequency identification (RFID) technology, which can unlock immense value to the attendee, organizer, as well as company
  • Attendees can scan their band to check into the event, reducing check-in times to mere seconds; they can use their band to indicate interest in a product or service, engage in social activations (an RFID-activated ‘virtual bartender’ is my personal favorite), purchase items or scan into sessions, to name a few things. Organizers can conserve show floor space
  • RFID bands can help to uncover incredibly meaningful data about how attendees felt about not only the conference itself, but all kinds of small aspects of the conference. These can be useful for conference follow-up, but can even be used in real-time by integrating back to Salesforce or Marketo.”
  • Reality Bites: Looking to Virtual and Augmented Reality
  • We take an already cool experience and elevate it by making an attendee feel like they are actually in a virtual environment. Pushing the boundaries even further, we take the concept and capabilities of VR and combine it with physical elements to create a completely new environmental experience in real-time—which now brings in the AR component.
  • New advances in event technology stand to transform every element of the industry from snoresville to spectacular. The result will be truly personalized, deeply interactive and intensely meaningful brand experiences for each and every attendee
  • AI will allow us to understand our participants and tailor their event experience to meet their needs and surprise and delight them with experiences that are tailored specific to them. I'm also excited to see how facial recognition will impact our experiences onsite.
  • to pinpoint what marketing tactics were most effective and how we can better attract those types of attendees to future events.”
  • radio-frequency identification (RFID)
  • RFID bands can help to uncover incredibly meaningful data about how attendees felt about not only the conference itself, but all kinds of small aspects of the conference. These can be useful for conference follow-up, but can even be used in real-time by integrating back to Salesforce or Marketo.”
  • RFID bands can help to uncover incredibly meaningful data about how attendees felt about not only the conference itself, but all kinds of small aspects of the conference.
  • This ‘real’ or ‘near time’ data, coupled with marketing automation capabilities, is pushing the envelope on how organizations are able to track ROI. At the same time, niche technology providers are becoming more mature.
  • We no longer have to jump over the hurdle of how to deliver content to our audience.
  • mpact how we manage our attendees and the interaction we have with them from event check-in to monitoring interactions at the event, but also helps with safety and security at our events.”
  • dyaniroberts on 20 Jan 20
     
    This article shared the technological advances that are being made in the event industry to create better experiences for attendees. Through the use of AI, Virtual reality, and RFID, companies are utilizing these tools to collect data at events. The information collected allows companies to improve their events, narrow down their target markets, and get a feel for what their attendees are actually interested in.
  • anonymous on 20 Jan 20
     
    Marketing and Networking capabilities and issues between companies throughout organizations.
  • anonymous on 23 Jan 20
     
    Very interesting read! I am doing my research paper on electronic bands. It is really cool to see how the industry is integrating this technology to make the guests experience more enjoyable.
zeyupu

POS Systems for Your Restaurant | Transaction Services - 0 views

www.trxservices.com/...pos-systems-restaurant

shared by zeyupu on 20 Feb 20 - No Cached
  • As with all forms of payment systems that are accessible by the public, there are some security risks.
    • zeyupu
      zeyupu on 20 Feb 20
       
      This may not be conducive to protecting the privacy of guests
lavendersheshe

Hotel Maintenance Management | What is Hotel Maintenance? - 0 views

www.onupkeep.com/...hotel-maintenance

technology hospitality solution business hotel

shared by lavendersheshe on 09 Apr 20 - No Cached
  • Hotel maintenance is the upkeep of the various systems and components used in the hospitality industry. These systems include general building operations such as HVAC, electrical, and plumbing, but also many needs specific to hotels and their customers. These specific needs are widely varied and their scope depends on the size of the hotel and the services they offer.
  • On average, a hotel charges a little under $130 per night. If there is a significant problem in any of the rooms it rents, it means a loss of $130 each night that the room needs repairs. If the repair work requires multiple rooms to be shut down for a few days during a busy season, that amount quickly escalates
    • lavendersheshe
      lavendersheshe on 09 Apr 20
       
      Hotel maintenance is important because when issues arise then hotel guests won't be able to occupy the room which is affected and it will lead to loss of business.
  • AHLEI Maintenance Employee Certification: The American Hotel & Lodging Educational Institute (AHLEI) offers a certification for hotel maintenance employees as well as others involved in the hospitality industry.Certified Chief Engineer training: CCE training is offered by the National Association of Hotel & Lodging Engineers (NAHLE). The program is designed for hotel engineers and maintenance workers, and it trains candidates in management, operations, grounds, and building systems.
    • lavendersheshe
      lavendersheshe on 09 Apr 20
       
      When hiring a maintenance professionals e.g. Facility manager for your hospitality business you must make sure they have the right certification for the job. AHLEI & CCE training are examples of qualifications.
  • ...3 more annotations...
  • Maintenance technicians handle a wide range of responsibilities so they tend to be “jack-of-all-trades” type workers. Their tasks include regular scheduled maintenance as well as corrective maintenance performed on a hotel’s numerous systems.
  • Maintenance supervisors oversee the actions of maintenance technicians and may also help with regular maintenance tasks themselves.
  • Directors of maintenance handle high-level planning and hotel maintenance tasks, including working with supervisors, reporting to the hotel manager, and creating policies for their workers to follow.
  • lavendersheshe on 09 Apr 20
     
    This article defines hotel maintenance management and why it is important to it in place to maintain the physical hotel facility in order to achieve desired outcomes. Hotel maintenance management certifications and training that can help you put together an effective team for your properties preventive maintenance.
iancochran

Information technology applications and competitive advantage in hotel companies - 0 views

www.researchgate.net/...e_advantage_in_hotel_companies

technology Hospitality

shared by iancochran on 07 Mar 17 - No Cached
  • iancochran on 07 Mar 17
     
    Information technology (IT) investments play a critical role in managing hotels strategically. Efficient and timely deployment of new IT applications may offer opportunities for enhanced guest services to meet increasing customer expectations,improved cost control, more effective marketing strategies, and expanded opportunities for hotels.
drbucky

THE PASSAGE FROM AIRLINE RESERVATION SYSTEMS TO GLOBAL DISTRIBUTION SYSTEMS - ProQuest - 0 views

search-proquest-com.contentproxy.phoenix.edu/...1372122830

airline reservation

shared by drbucky on 29 Sep 17 - No Cached
    • drbucky
      drbucky on 29 Sep 17
       
      This is ridiculously inefficient compared to the amount of time researching today.
  • INTRODUCTION
  • (CRS)
  • ...17 more annotations...
    • drbucky
      drbucky on 29 Sep 17
       
      The CRS is still in use today but, from my experience, it is accessed less by travel agents than by the end user (the traveler) directly.
  • airline company managers
  • Consumers also seek immediate confirmation of the reservation;
    • drbucky
      drbucky on 29 Sep 17
       
      One of the smart things about the evolution of the GDS is that designers keep the end user (the traveler) in mind and continue to make sure the systems are user friendly and provide assurances to the traveler. This is significant to remember because there are several GDSs out there performing similar functions so, designing customer friendly systems become competitive advantage.
  • GDS also uses the tourism
    • drbucky
      drbucky on 29 Sep 17
       
      A big benefit for organizations that have strong GDSs: This is an excellent opportunity to collect traveler/guest data. GDSs can be used as an amazing marketing tool in providing information to users in real time and collecting data to help learn how to "speak" more effectively with the users
  • Since there are far more young people
  • Through automation, the efficiency of this process has increased tremendously, while valuable information is being supplied to the customer.
  • Even a relatively standardized hote
  • For instance,
    • drbucky
      drbucky on 29 Sep 17
       
      Perhaps one of the strongest reasons GDSs remain popular in the lodging industry is that these systems are built to be incredibly flexible, reflecting variations in seasonal rates for rooms and for different room types.
  • 1. INTRODUCTION
    • drbucky
      drbucky on 29 Sep 17
       
      The reason I was attracted to this article was that the authors provide an interesting history lesson about the role of the travel agent before the advent of modern-day GDSs, including online travel websites, including Travelocity and Expedia.
  • travel agents spent up to 80% of their time doing things that prepared them for making reservations, and only 20% actually making them. But, due to the commission that tourism providers and travel agents relied on, only the 20% generated revenue.
    • drbucky
      drbucky on 29 Sep 17
       
      Important to note that although this article is specifically written about the airline industry, the entire concept relates directly to the GDS of the lodging industry.
    • drbucky
      drbucky on 29 Sep 17
       
      These systems tend to attract younger users - is this a missed opportunity to attract older users or are businesses intentionally ignoring older travelers who may still depend on more traditional travel agent services?
    • drbucky
      drbucky on 29 Sep 17
       
      Costs to use these systems are high but the ROI may be higher than traditional methods because, used correctly, these systems market and sell themselves.
    • drbucky
      drbucky on 29 Sep 17
       
      This section describes how the lodging industry started to incorporate GDSs into their own businesses.
denisedantas

Energy Efficiency for Hotels - 0 views

www.shipleyenergy.com/...energy-efficiency-for-hotels

shared by denisedantas on 26 Nov 17 - No Cached
  • The benefits of energy conservation apply to the bottom line of business but extend beyond money into the realm of image, industry reputation, general conservation and social responsibility.
  • Competition in the world of hospitality requires more than a clean room and sparkling service. Guests are acutely aware of the world of carbon footprints, energy usage and eco-friendliness.
  • Studies show people will consistently seek and pay more for a hotel that consciously treats the environment kindly.
  • ...1 more annotation...
  • The studies and statistics coalesce to indicate that saving energy matters for a business, financially and in other ways.
  • denisedantas on 26 Nov 17
     
    This article gives guidance on how to turn traditional into green hotels. It is about energy efficiency and how it can be improved in many ways affecting direct the physical plant of the company. It contains data with charts to explain in detail how energy efficiency affects expenses and costs structures, and how a business impact the environment. This article shows that improvements are estimated to yield savings in all areas, but the three most important are: 1) Heat and air conditioning; 2) Hot water; and 3) Lighting.
Maria Zuniga

Hospitality Employees Play Big Role In Sustainability Efforts - Facilities Management G... - 3 views

www.facilitiesnet.com/...anagement-Green-Feature--13929

shared by Maria Zuniga on 23 Jul 17 - No Cached
  • While the hospitality industry has made great strides in its sustainability efforts over the last few years, there are still opportunities for improvement, says Michael Bendewald, consultant, Rocky Mountain Institute, a non-profit energy consulting firm and think tank
  • While guests sometimes offer new ideas, they come and go constantly, are generally only on the premises for a short period of time, and don't exactly expect to be asked to be part of conservation efforts beyond deciding whether they want their towels washed every night or not.
  • When it comes to the environment, employees leave a big footprint
  • ...2 more annotations...
  • As a result, they're watching their fellow employees and holding each other accountable because they understand that every little bit counts."
  • A side benefit of involving non-facilities employees in sustainability efforts is the force multiplier effect
  • marvahb on 23 Jul 17
     
    This article is a great addition to what we learned in the module this week regarding physical plants. The article stresses the importance of saving energy to reduce the carbon footprint, but to also provide exceptional hospitality services. He mentioned its the little things that count such as turning the lights off in a room or as well as checking thermostats in vacant rooms and just keeping an eye out overall. To ensure that all employees are abiding by this, its crucial that proper training is to take place
  • Maria Zuniga on 27 Nov 17
     
    This article was very interesting as it shined a light on the importance of employees participating in sustainability efforts.
jmore044

A Necessary Evil: A Look at The OTAs - Hotelier Magazine - 0 views

www.hoteliermagazine.com/ssary-evil-online-travel-agent

shared by jmore044 on 16 Sep 17 - No Cached
  • So, what’s the issue? For one, the whopping commissions the massive web-based entities take, routinely in the 20- to 30-per-cent range
  • Hotels won’t give them any parameters at all, he points out, and a different pricing model will have to emerge. “They won’t necessarily take commission or such, but they might charge you just to drive people to your site. It’s a scary idea.
  • The net result, says Estis Green, whose company conducts hotel data analytics, is that hotels can’t really compete on price alone anymore. It’s why, in today’s new reality, competition is a game played with other factors, including value-added services, rates based on multiple nights’ occupancy or other inspired — even desperate — offers devised by hoteliers.
  • ...5 more annotations...
  • The ultimate trick to navigating the new landscape is for hoteliers to gain a better understanding of their customers, and to apply that knowledge in a way that’s mindful of the distribution channels that deliver them.
  • Consider also the slew of limitations OTAs impose on their partner hotels regarding details such as the cutoff point at which unsold inventory is restored to the property for its own sales efforts. And their very presence irks a lot of hoteliers, who grumble that they’ve lost control of their own assets, a reality made even more bitter because they invited the snakes into their own meadow. “In my humble opinion,” sighs Jeff Froehlich, director of Sales and Marketing at Vancouver’s Shangri-La Hotel, “Hotels created the monsters that are OTAs.”
  • Certainly OTAs are a high-cost channel, but every channel has fees, and the potential in any market is different based on those channels. An independent hotel on the beach is probably using an OTA more than a branded five-star urban hotel that has its own loyalty program.
  • The optimal channel is one that leads directly to the hotel itself. The dollars spent by guests who book through a hotel’s website are pocketed by the hotel. To that end, operators might improve the look of their websites, include better content, post quality photos and generally ensure the site is superior to the competition. Additionally, they might spend some time contemplating value-adds: including free breakfasts, complimentary room upgrades and late check-ins. Loyalty programs also serve as powerful anchors for an increasing number of hotels. When someone buys a room through an OTA, he doesn’t enjoy the benefit of added points to his standings with the property.
  • Online travel agents are evil, Froehlich says, but necessary. “There’s no point trying to put the monster back in the box.” And no one is disputing OTAs’ right to real estate in the hotel universe. The notion that OTAs have grown too big for their britches notwithstanding, says Le Saint Sulpice’s Di Re, doesn’t mean hoteliers are talking divorce. “We have no choice,” he shrugs, conceding the fact the online agents have massive marketing power. “You’re damned if you do, damned if you don’t.”
mitchlaferriere

A Cost-Efficient Compact Hybrid System for Solar-Diesel at Hotels and Resorts - 0 views

www.hotelnewsresource.com/article92035.html

shared by mitchlaferriere on 20 Oct 17 - No Cached
  • Danvest and Pon Power are launching a second-to-none, low-load Compact series for solar–diesel hybrid power plants. This Compact series offers power producers a complete, cost-effective solution that automatically integrates photovoltaic systems with diesel power. The main attribute is that it includes Danvest’s unique, low-load and reverse-power operation and fast-response capabilities.
  • The system is able to run on 100% solar power during the day, when solar radiation is highest. The fast-acting, low-load generator sets are able to respond to any drop in solar output or increase in power demand.
  • mitchlaferriere on 20 Oct 17
     
    Hotels and resorts are constantly searching for cost-effective, eco-friendly solutions. Outdated physical plants systems can be a drain on financial resources, and often fail causing further expenditures and service recovery for the guests effected by the outage. Danvest and Pon Power have launched a solar-diesel power plants that offer the efficiency of a diesel unit with the eco-consciousness of a solar powered unit. Capable of being 100% solar powered in the day, this system is very attractive to properties seeking recognition for being a "green" property, as well as the financial viability of harnessing solar energy.
jiayi017

Reimagining the future of travel and hospitality with artificial intelligence - 0 views

yourstory.com/...ficial-intelligence-technology

hospitality

shared by jiayi017 on 15 Jan 20 - No Cached
  • primary sales processes
  • ustomer personalisation
  • assimilating patterns in image, voice, video, and text, and turns it into meaningful and actionable insights for decision making.
  • ...41 more annotations...
  • One great example of an AI concierge is Hilton World wide’s Connie, the first true AI-powered concierge bot.
  • Connie is powered by IBM’s Watson AI and uses the Way Blazer travel database.
  • it can learn and adapt
  • Mezi,
  • It talks about bringing on a concept of bleisure (business+leisure) to address the needs of the workforce.
  • With AI and NLP, Mezi collects individual preferences and generates personalised suggestions
  • Lola.com provides on-demand travel services
  • instantly connect people to their team of travel agents
  • Chatbot technology
  • Skyscanner is just one example, creating an intelligent bot to help consumers find flights in Facebook Messenger.
  • Deutsche Lufthansa’s bot Mildred
  • connecting with consumers in their own time and in the social media spaces they most frequently visit.
  • Aero Mexico started using Facebook Messenger chatbot to answer very generic customer questions.
  • 80 percent
  • KLM Royal Dutch Airlines uses AI to respond to the queries of customers on Twitter and Facebook.
  • Digital Genius,
  • Trivago acquired Hamburg, Germany machine learning startup Tripl as it ramps up its product with recommendation and personalisation technology,
  • voice-activated search,
  • customer-centric
  • trends in users’ social media activities
  • customised pictures and text
  • KePSLA’s travel recommendation platform is one of the first in the world to do this by using deep learning and NLP solutions.
  • Dorchester Collection is another hotel chain to make use of AI.
  • analyse customer behaviour deeply in the form of raw data.
  • Metis.
  • surveys and reviews
  • measure performance and instantly discover what really matters to guests.
  • intelligent algorithms that monitor and send out timely alerts with hot deals are currently in high demand in the travel industry.
  • The AltexSoft data science team has built such an innovative fare predictor tool for one of their clients, a global online travel agency, Fareboom.com.
  • elf-learning algorithm, capable of predicting future price movements
  • automated disruption management is somewhat different.
  • time-sensitive task, requiring instant response.
  • predict such disruptions and efficiently mitigate the loss
  • 4site tool, built by Cornerstone Information Systems
  • Thus, Amadeus, one of the leading global distribution systems (GDS), has introduced a Schedule Recovery system,
  • AI could start to infiltrate business travel even more so than leisure in the next 12 months.
  • request travel recommendations and random suggestions.
  • Trends, outliers, and patterns are figured out using machine learning-based algorithms that help in guiding a travel or hospitality company to make informed decisions.
  • Due to the greater need for structure and less of a desire for discovery, it certainly makes sense that AI would be more suited to business travellers.
  • it could help to simplify the booking process for companies, and help eliminate discrepancies around employee expenses.
  • The travel and hospitality industry transformation will morph into experience-driven and asset-light business, and wide adoption of AI will usher a new-age customer experience and set a benchmark for other industries to emulate.
  • alexsolano36 on 15 Jan 20
     
    This article examines the current and upcoming updates in AI technology and how hospitality companies are using AI to their advantage. From helping airline companies deal with disruptions in real time to improving the breakfast experience at a hotel, AI is being employed successfully to instantly solve problems and mitigate new ones from occuring.
  • jiayi017 on 04 Apr 21
     
    This article mainly describes examples of how the hospitality industry uses intelligent data to influence its value chain. Such as intelligent travel planning customization, intelligent travel search, travel assistant, intelligent social media data analysis, intelligent forecasting, and so on. With the continuous development of the intelligent trend, many tourism and hotel organizations have begun to continuously introduce AI equipment, which has also promoted the transformation of enterprises to experience-driven and asset-light businesses.
dulvanesei

Now Is the Time to Launch Direct Booking for Groups | Hotel Management - 0 views

www.hotelmanagement.net/...unch-direct-booking-for-groups

booking management launch technology hospitality tech solution hotel business

shared by dulvanesei on 07 Mar 21 - No Cached
  • Hotels need better technology
  • The hospitality industry, for example, has seen the rise of contactless payment systems and other mobile self-service options for guests.
  • New technology has emerged that will offer hoteliers and planners the ability to book meetings and events online, a long-awaited development.
  • ...8 more annotations...
  • Hotels need better technology
  • otels n
  • Even before the pandemic, the hospitality industry had been seeking ways to better serve meeting planners and reduce the cost of sales.
  • Central to the company’s efforts is GroupSync Engage, the first direct booking solution for groups on the market, which launched in October 2020.
  • Direct booking has finally arrived
  • the future of booking meetings will be direct and online, especially for smaller, less complex events.
  • successful in creating technology that helps both sides of the marketplace.
  • Groups360’s technology development has been predicated on supplying hotels with better technology at a lower cost so they could pass on higher value to their planner customers and have better conversations with the meeting professionals they serve
  • dulvanesei on 07 Mar 21
     
    This article is about new disruptive innovating technology of hotels and event planner using virtual direct booking for small booking of rooms, and small event and meeting. This new disruptive innovating technology was the after affect of the pandemic. It's the industry way of growing and surviving into the world today, which is using more technology than ever before.
jalilahst

NIST Offers Cybersecurity Guide Tailored to the Hospitality Industry - Homeland Securit... - 0 views

www.hstoday.us/...ed-to-the-hospitality-industry

shared by jalilahst on 06 Apr 21 - No Cached
  • “Our practice guide documents how we enabled cybersecurity concepts such as zero trust architecture, moving target defense, tokenization of credit card data, and role-based authentication in a reference design that addresses cybersecurity and privacy risk
  • hospitality ranked third among industries compromised by cybersecurity breaches in 2019, and the industry suffered 13% of the total incidents
  •  zero trust architecture, a cybersecurity paradigm focused on resource protection. Its premise is that trust is never granted implicitly but must be continually evaluated.
  • ...2 more annotations...
  • The design protects data moving within this environment, and it prevents user access to the various systems and services.
  • authentication and authorization of both subject and device are required before users can access a network’s resources.
  • dulvanesei on 06 Apr 21
     
    This article is about the National Institute of Standards and Technology providing hotel owners in the hospitality industry a new practical cybersecurity guide, to reduce risks of high vulnerability that attracted target for hackers in areas such as hotel's PMS that is used to store guests' personal information and credit card data.
  • jalilahst on 10 Apr 21
     
    Hospitality was ranked third in the top five industries to be comprised by cybersecurity breaches in 2019. Over half the breaches were attacks on on site property servers. NIST offers a guide to hotel owners to reduce risk of cyber attacks. Their guides addresses cyber and privacy risk on PMS. The PMS design protects data moving in the environment and prevents user access. Zero trust architecture requires authentication and authorization of both subject and device to access a network's resources.
kfern174

How smartphone technology is disrupting the travel industry for the better | TravelDail... - 1 views

www.traveldailynews.com/...travel-industry-for-the-better

shared by kfern174 on 18 Jan 21 - No Cached
    • kfern174
      kfern174 on 18 Jan 21
       
      By 2021, 3.8 billion people will use a smart phone, 50% of them will use their smart phones to book and plan their travels, making users want changes in technology in hospitality and travel. Consumers want to be able to have accommodations that can match their own technology. As smart phones become more prevalent, reliance and trustworthiness is growing as evidenced by the increased tasks we use them for such as banking. Smart phones are reducing expenditure and enhancing experiences and saving time for travelers by allowing them better preparation for their trip. Smart phones also aide in safety and security, allowing the user to find their way around affectively with the GPS as well as booking rides. The tourism sector is embracing this and offering mobile check in's and mobile key's for electronic access. Some hotels even offer guests to control heating, lighting, room service and other in room technology via an app on their smart phone. We are also seeing increased interaction with customers via chat or text.
obrediajones

Converting Data into Business Intelligence in the Hospitality Industry | TravelDailyNew... - 1 views

www.traveldailynews.com/...ce-in-the-hospitality-industry

shared by obrediajones on 03 Jun 20 - No Cached
  • hospitality is better primed than most industries to harness all that big data has to offer
  • Big data” as a buzzword is often thought to mean a large volume of information, but simply possessing the information is not tantamount to using it in a way that adds value to your business. Therefore, what you want is a “big data strategy.”
  • an API-powered data system will provide a holistic snapshot of your business that integrates with third-party business intelligence (BI) vendors to transform raw data into a user-friendly format with gauges, dashboards, trendlines and more to equip you with the exact answers you need to improve your business. 
  • ...11 more annotations...
  • it is best to identify an industry-specific option so the collection process yields both sufficient quantity and quality of information. 
  • Hoteliers should choose a collection tool that combines numerous data sources with sufficient speed to process information in real-time
  • security must be inherent in a data storage system
  • data warehousing is an essential tool for hoteliers to stay ahead of the curve
  • The first phase of a big data strategy is data collection.
  • harnessing big data through data warehousing enhances data mining, analytics reporting, decision support and business forecasting
  • Collectively, these capabilities result in an increase in efficiency, reduction of costs and improvement of overall performance and profitability. 
  • Consistent data monitoring and evaluation allows hotel teams to deliver a high level of service while consistently striving toward continued improvemen
  • On the macro level, corporate and regional managers have the extended oversight necessary to ensure the right decisions are being made at every level of the company from the ground-up.
  • Hoteliers who decide to apply big data in a meaningful way will reap the rewards in every aspect of their business, from sales and marketing to guest satisfaction. To improve labor management, hotel operators can monitor employee productivity within an easy-to-use dashboard and gauge overtime hours to cut back on unnecessary expenses. 
  • The obsession with big data is here to stay. Success-oriented hotel operators must adapt to the changing landscape of the industry by adopting the most versatile technology on the market.
  • obrediajones on 03 Jun 20
     
    Article explores the uses of data mining in hospitality. How when used effectively data mining can result in the creation of strategic sales and marketing plans that improve customer satisfaction and retention. Author also discusses the importance of data security and warehousing throughout the phases of executing a "big data strategy."
andreae22

My Head in the Clouds (computing): A Case Study of a Restaurant Group Embracing Off-Sit... - 0 views

www.bu.edu/...-embracing-off-site-technology

shared by andreae22 on 25 Jan 21 - No Cached
  • These applications simplify daily tasks for management teams and staff, which will ultimately leverage senior management down to focus on the bigger picture
  • he year was 2010 and the impending doom of PCI Compliance was upon us.  At best, our network infrastructure was dated and we needed to act quickly to get it into compliance.
  • CI Compliance is an almost unachievable set of network security standards designed to protect the credit card giants, who already charge them way too much for credit card processing and continually squeeze them with a plethora of monthly fees. 
  • ...21 more annotations...
  • The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment
  • he restaurant industry is also plagued with security breaches, including large chains such as Darden (Cheddar’s), Panera Bread, Sonic and Arby’s.
  • Operators must identify network vulnerabilities, physical vulnerabilities, and operational vulnerabilities that could result in a credit card breach and fix them.  In summary, it is a painfully tedious, extremely time consuming, and potentially expensive process
  • It is extremely important for the security of our guest’s payment information, both for ensuring trust with our customers and limiting legal liabilities
  • PCI DSS is mandatory for any and all businesses that accept credit cards.  It involves a process of assessment, remediation and reporting.
  • egacy systems such as Positouch, Micros, and Aloha are bulkier, more expensive, and much harder to program and implement.
  • In a nutshell, PCI DSS forced us to upgrade our network, which ultimately allowed us to operate in the cloud.  This unintended outcome to a painful requirement was truly a blessing in disguise and it pushed us into new territory – the cloud!
  • IBM defines cloud computing as “the delivery of on-demand computing resources — everything from applications to data centers — over the internet on a pay-for-use basis.”[iii]
  • ud computing can streamline our operation.
  • The first order of business was to get our network infrastructure in order.
  • Toast
  • It is extremely intuitive, like using a smartphone, thus needing very little training. As wireless POS solutions evolve, legacy systems will eventually be phased out.  It is only a matter of time.
  • EMV (Europay, MasterCard and Visa) is another set of regulations that are coming to the restaurant industry. “EMV is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions.”
  • Pay My Tab will fully integrate with our POS system and eliminates many bulky PCI DSS requirements.
  • llows for remote access, allowing management to check flow of service, identify unique reservations, and make sure that waitlists are being managed appropriately. 
  • good communication is key for making sure work-life balance is maintained.
  • An area which the cloud has really saved our restaurants time is with food & beverage inventories. 
  • This has greatly improved productivity and allowed our management teams to communicate in real time.
  • Our office hardware now consists of much less expensive “Network Computers”, which do not require expanded memory for giant program
  • Although the solutions highlighted above create efficiency and save time, they do not serve guests and they don’t understand the art of hospitality
  • It is imperative that as restaurateurs we continue to create a positive environment, embrace innovation, and engage and train our employees in the art and skill of hospitality.
  • andreae22 on 25 Jan 21
     
    This article is an case study on how one restaurant group could use cloud computing to improve their business. By not only securing the companies information by the customers as well. Reviewing the key points of sales interactions between customers and the restaurant, like the POS, Tableside payments, reservations and management assistants.
npate083

5 Ways POS Is Changing (And Why It Matters) - 0 views

www.businessnewsdaily.com/6499-pos-changes.html

pos changing matters

shared by npate083 on 30 Jan 19 - No Cached
  • Businesses have moved from traditional cash registers and stationary credit card readers to iPads and even mobile- or cloud-based POS systems.
  • Breadcrumb, a restaurant cloud-based POS system
  • Square allows businesses to transform iPads and smartphones into a POS system
  • ...22 more annotations...
  • One e-commerce solution is Shopify's POS system
  • the Shopify POS synchronizes and streamlines your financial and product information in a centralized dashboard.
    • npate083
      npate083 on 14 Oct 19
       
      Shared commerce streamlines financial and product information in a centralized dashboard. It provides the user with real-time data and customer insight without having to run reports on multiple systems.
  • real-time data and customer insights
  • without the hassle of running reports on multiple systems.
  • Businesses should consider allowing mobile payments, as customers are shifting away from cash. 
  • businesses don't need any heavy equipment overhauls
  • Mobile credit card processing services (Square, PayPal Here, Flagship ROAMpay) simply require a credit card reader attached to a smartphone or tablet with the necessary mobile app, while mobile wallet providers (Google Wallet, Visa Checkout, Apple Pay) and loyalty mobile apps (Starbucks, Daily Deals) allow customers to pay directly from their smartphones or by using a POS scanner to read barcodes or QR codes on their screens.
    • npate083
      npate083 on 14 Oct 19
       
      Mostly everyone is switching to mobile payment. It is much easier and convenient. As a business, it is vital to have mobile POS system so customers can pay directly from their phone.
  • New POS systems integrate real-time transactions with CRM solutions to help businesses increase sales and boost revenue
  • POS integration lets businesses create client records, CRM tasks and email marketing lists
  • ability to extract valuable information from POS transactions to help business owners make smarter business decisions.
  • to improve customer experience and acquisition
  • enable businesses to collect all types of customer data from POS transactions,
  • POS software tool
  • data-gathering and reporting features
  • Detailed reports include inventory and volume analysis, top-selling items, revenue and profit margin optimization, and staffing needs
  • Toast is a POS system
  • "restaurant operations by combining POS, front of house, back of house, and guest-facing technology on a single platform"
  • "monitor restaurant sales, labor costs, food costs, and more in real time, at home, and on the go with powerful reporting capabilities."
  • , POS systems need more security as the technology advances.
  • (IoT) – the interconnectivity and communication of devices, networks and physical objects over the internet
  • POS systems are more vulnerable than ever to hacks and data breaches
  • US-CERT recommends protecting POS systems by using strong passwords, ensuring you have the latest POS software updates, installing a firewall, using antivirus programs, restricting unauthorized internet access (such as for purposes other than POS transactions) and disabling remote access to POS systems.
  • samanthapoorman on 30 Jan 19
     
    This article sums up the ways in which POS is currently changing. These ways include by using shared commerce POS systems, mobile POS systems such as Square and PayPal, integrated real-time transactions with CRM solutions, and POS security. 
  • npate083 on 14 Oct 19
     
    This article sums up the ways in which POS is currently changing. These ways include by using shared commerce POS systems, mobile POS systems such as Square and PayPal, integrated real-time transactions with CRM solutions, and POS security. 
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