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A great POS system can lead to improved faster service, better communication, and easier methods of payment which could lead to happy clients and drive sales and retention. Payments can now be taken from the room, through an app on a mobile phone, ect. More options give people a feeling of freeness and choice and will ultimately drive sales and positive reviews.

The article above describes a new innovative system for the typical small business owner. If you are in need of some simple, easy to use technology then this might be the article for you. It's called NCR Silver, a new POS system capable of performing all the necessary function of operating a business all with one solution. It has the ability to track sales, manage inventory and records, and review key data. With all these features at the disposal of a small business owner, it could do a great deal in helping them increase their businesses profitability. The software is a cloud-based system and has the ability to be used on all portable Apple products. It is like having your business in the palm of your hand, literally! NCR Silver is already being used in Georgia throughout the Atlanta area and is slowly gaining popularity. As the cloud-computing idea takes hold, I believe this software will be found nation wide. Below is a link that demonstrates the software in use. ENJOY! www.youtube.com/user/NCRSilver

I like the mobile being discussed here, can these be expanded into tracking devices I wonder. I don' t like the rather vague description being provided on there customer service polic. It makes me weary of using the software if I don't see any benefits listed under customer service or troubleshooting. Would someone be there to assist if I was trouble using there system or if goes down. What assurances are provided? Warranty, Insurance, etc. It should be more than just we provide customer service.

Not only does the Better Business Bureau verify legitimate businesses, but this link provides travel tips which are highlighting possible scams and ripoffs that are occurring related to tourism. It is important for travelers to be hyper-vigilant when making purchases not part of everyday lifestyle, such as taking vacations to foreign & unfamiliar places, which makes opportunities for fraud. Local scams are also discussed such as the risk for ripoffs when buying sports or concert tickets as well as counterfeit team items. Fake lodging and cruise scams are also highlighted, all issues which serve to bring awareness that validation prior to purchases of travel arrangements or leisure offers is a critical step to take before making any commitments, or confirming payment. The BBB recommends: 1) Always check the business first through validation with BBB. 2) Pay with a credit card which can be stopped or possibly recovered according to your provider. 3) Ensure you purchase is actually being used for what you intended by ensuring payment is received by cruise line, hotel, or airline being promoted. 4) Get proper confirmation of your booking. (Nuff said), 5) Don't be afraid to ask lots of questions BEFORE MAKING A PURCHASE! If questions are not welcomed, then don't give them your money! 6) Consider investing in travel insurance - a few dollars goes a long way when problems occur. Plan travel insurance into your vacation budget as a necessary purchase. "For more consumer tips you can trust, visit www.bbb.org/us/bbb-news. "

This article describes a new strategic MICROS integrate with PayPal to enable better payments experiences for consumers. It can establish a system to provide expertise support and also quickly integrate with other platforms and support a mass scale deployment around the world. 

The advances restaurants are making with technology are astounding. Because of the rise in minimum wage and health care recently, companies are forced to figure out a way to cut labor costs. With the addition of iPads and tablets, restaurants are now able to use technology to help with reducing the amount of labor needed. Some chain restaurants are providing guests with table-side tablets to order and pay for their meal, which will allow servers the opportunity to take on more tables and allow the customer to assist in the serving process. Managers will be able to evaluate their team based on speed and time it takes to turn the tables over, which could allow for either more customers served or allow managers to make the decision to reduce the amount of servers needed at their establishments. As this technology continues to become more available and user friendly, more establishments will be transitioning to computers/tablets instead of having face-to-face service.

The use of tablets being used in casual dining chains is a great idea that will not only make things more convenient for the customer but will also drastically cut labor costs for restaurants. From a management perspective these tablets seem to be a great idea. Some may argue that part of the dining experience is being able to interact with ones server. However, how many times have you waited at your table hoping to pay the bill? Now guests are able to pay their bill when they are ready and the tablet even prompts the guest on how much to leave as a tip, which may help eliminate or at least cut down on the number of bad tippers. The only negative may be that since there is less interaction with guests and guests have the ability to pay the bill whenever they are ready to leave, could this increase the number of guests who walk out on the check? Nevertheless, many companies are starting to use this technology.

The use of tablets can also cut down on error in the ordering process. Even if the wait staff remains, they can easily repeat everything ordered to the customer and there will be no mistakes for poor penmanship. Payment can be done at the table, also cutting down on potential identity theft using skimmers etc., under the bar or at the wait station.

In this annual report, Hospitality Technology investigates the trends and business drivers that are shaping the point of sale landscape. By querying the vendor community, HT recaps the latest innovations, reveals forward-looking plans for technology offerings in 2015, and gleans insights into what trends these suppliers impacting the POS.

This article states that the majority of POS systems that are purchased in 2015 will be upgrades to existing systems. Many systems, especially in Restaurants are going wireless. Over 59 percent of restaurants are looking to upgrade to mobile wallet which will allow them to accept more payment options. As more apps that process payment are developed, like the Starbucks swipe app, POS will have to continue to advance with society's needs and wants.

Organizing an event can be challenging and time consuming especially when there's no system that provides a lot of resources. In this article, there's an emphasis on the significance of event management system. Having this type of system can lessen the pressure and minimize human error. There are multiple various of event management system that a company can choose from. This topic briefly pointed out the necessary and basic things to consider when it comes to online event management system for an effective and efficient outcome.

As an event professional I know very well how significant is to have a great event management software to back you up. The daily tasks become easily accomplished so that the main focus can be the event and not the tools on how to make it easier. This article stressed the importance to update from traditional way of working to allowing the use of technology to facilitate the event planner job. Thanks for sharing.

A food and beverage point of sale system is more likely to get hacked than any other technology, because it stores customer payment information.

This article is about Restaurant Technology and how it is changing due to Covid-19. It highlights technology that may be necessary for the customer as well as technology necessary for the employee.

The hospitality industry struggled to survive during covid, and they are still fighting by incorporating technology to improve traveler's confidence during this pandemic and still managing to make a profit for the company. They are using technologies to keep both guests and employees safe during this time. Technology features that used to be a bonus are now becoming a necessity in the hotel industry. As the hotel industry adopts to these changes, this is likely to be the new norm instead of eventually reverting to the old normal. This goes past digital check-in and check-out. New technologies are being used like e-newspapers or magazines for guests to use instead of picking one up in the lobby. This includes contactless payments, scannable QR codes for the restaurant menus and chatbots or live-chats with the on-property staff. These new technological advancements can allow a guest to completely skip the front desk and most human interactions all together if they chose to.

This article explores how technological trends such as ghost kitchens, biometeric payment technology, robot chefs, cloud based POS systems, and voice assistant technology will dramatically change the customer experience. Author, Stephanie Resendes, explores how each innovation increases profitability. Additionally, the associated risks and the impact they will have on employment rates within the industry.

Like this article mentioned, the technology flies faster than our imagination. By using tablet or smart phone, customer can pick whatever they want and clerk can use Square APP to swipe credit card in WIFI environment. POS is the most important system for every hospitality industry worker. How to catch up the latest technology and increase the value of service are the key to be successful. Although NFC and QR codes are used in some stores and device, I personally think the internet application for paying can be developed as fast as smart phone popularization.

This article is about the new technology trends in restaurants around the US. The article shows how large cities like Chicago and New York are not only using tablets to have customers place orders, but are also using APPS. 

Technology has never been more intuitive than it is today, and it's only getting better. It allows restaurant patrons to find restaurants, rate them, and decide where they want to spend their hard-earned money when they go out to eat. It allows restaurant owners to be more efficient and effective in the areas they feel can be streamlined by hardware and software. But if used in the wrong place and at the wrong time, it can do a restaurant great harm - as it can with any industry.

Many hospitality decision makers are now investing in mobile technologies to support customer-centric applications, designed to improve guest services by handling applications such as wireless email, guest and attendee check-in, table-side order and payment or event ticketing. IT spending in the hospitality industry is set to rise in 2011 with 56% of hospitality organisations polled planning to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience, according to a recent Motorola Solutions study. Seventy-six percent of hospitality venues polled cited the primary reason for IT spending as guest experience.

The article (and the video on top) mainly discuss now hospitality industry is facing certain key challenges cush as personally identifiable information(PII), intellectual property, mobile security, application development and PCI compliance. And Fishnetsecurity offer a series of solutions. For example, for PII challengers, they can analyze how data enters, exits and is utilized and by that develop a data flow diagram and data analysis & lige cycle sevices.

The first and last impression upon guest check in/out process plays a critical role in guest satisfaction and experience. Throughout the hospitality industry, the Valet department is the first and last department guests interact when they pick up or drop off their car. This article offer some technology and software that the hotel industries can use to enhance guest Valet experience. One of the major problem Valet department face is locating the car and the car keys when the guests come in to pick up their car. To reduce the traffic time that are spend in locating the car and car keys, this article recommend a hand held device that comes with a software suites to enhance guest wait time experience. The Valet attendant would enter guest information which will then transfer this information to the hotel wirelessly. Furthermore, this hand held device could scan the Car VIN number or license plates to eliminate error in typing information into the device. This device also remind Valet attendant to input the location of where the car was parked and confirm that the key are secure. I feel that this device will save Valet attendant time in serving the guests. Attendant will take less time in inputting the number of the license plate and can track the location of where the car was park easier and faster. An Automated parking access and revenue control system is also introduced in the article. This system helps parking facilities save money where guests can process their ticket at the pay station instead of having a cashier to process their ticket upon departures. Guests can pay the bill and leave without making any stop at the exit to make payment. This system will be great amenity for business traveler that have a limited time yet hotel should not use this system to cut labor expenses. Such system should be offer but guest should have the access to talk to a Valet attendant to obtain their bill and provide feedback about their Valet experience and overall hotel exper

Of particular interest is the online booking systems, electronic point of sale integration and marketing automation software which all ensure hotels maintain competitive.

NORTHWIND launced its Maestro iPad Xpress Check-In app at the HITEC this year. This app allows hotel properties to use tablets/iPads to perform basically every aspect of a guest's check-in/out experience, while still maintaining access to Maestro's PMS. With Xpress Check-In, hotel properties can check guests in before they arrive and even encode their room keys and have them waiting. The use of this app results in a less crowded, more efficient lobby, in that larger groups can be processed before their arrival, or in a designated room on the premise. This technology is innovative because it frees customers from the restriction of checking in only in the lobby when they arrive. With Maestro Xpress Check-In, a hotel employee could board a tour bus and process all the customers at once so that when they enter the hotel, they can move seamlessly to their rooms. This prevents the lobby from being crowded and disorganized, which can be overwhelming to front desk employees. Of course, these actions are also posted to the property's main property management system. While there are many innovations out there that increase customer satisfaction, I feel this technology will result in increased employee satisfaction, especially those employees used to dealing with large groups and crowded lobbies.

This new study details the transformation of technology and the ever changing social values of the next generation of travelers. In this article it summarizes the next generation of experience, automatic transit, payment with memory, intellegient recommendation, among others. I agree with the article as travelers are already savy when it comes to searching for hotel and flights, now they will want the entire experience to become less stressful and more seamless. When this article refers to the study that explains using mobile devices and biometric technology to facilitate faster check in process, it details by country that is more comfortable using this technology. Intelligent recommendation is already being used for locals, and it will be more accessible to tourists to toughly enjoy the city's true offering. As the demographics of travelers change so will their desire for what is a pleasurable experience.

Vendors gathering to discuss must-have POS hardware and software system components. Story also reveals info on current configurations that are in some of the largest. Vendors in attendance include Restaurant sectors included QSR, convenience, and fine-dining. Current trends were homogeneous usage of hardware/software across same-vendor base.Operating systems used by vendors were varied but included variants of Windows, Linux, and a single-purpose-prom version. Consensus of vendors listed the following as "must-have" characteristics and efficiency of new POS placements would be evaluated on: 1) POS functionality, 2) Data Connectivity, 3) SDK availability, 4) Alternative Payment Capability under failure, 5) Ease of Use , and 6) Hardware Cost. Additional consensus from vendors was that new POS systems preference was based on efficiency of functionality, support, and overall compatibility regardless of operating system it was built on. These systems follow a more "OS Agnostic," or not care what system they are running on thereby limiting bias based on OS used. Lastly, support for unattended POS devices and cellphone access were of importance to vendors in attendance.