Skip to main content

Home/ Future of the Web/ Group items tagged customer

Rss Feed Group items tagged

Gonzalo San Gil, PhD.

ISP Provides Free VPN to Protect Customer Privacy | TorrentFreak - 1 views

  •  
    " Andy on November 17, 2014 C: 32 News A leading Swedish Internet service provider is taking a novel approach to protect customer privacy. Faced with a legal requirement to log subscriber activities, from next week ISP Bahnhof will give all of its customers a free, no-logging VPN service" [# ! #Technology #watching for #HumanRights]
  •  
    " Andy on November 17, 2014 C: 32 News A leading Swedish Internet service provider is taking a novel approach to protect customer privacy. Faced with a legal requirement to log subscriber activities, from next week ISP Bahnhof will give all of its customers a free, no-logging VPN service"
Matteo Spreafico

How Social Media is Upending the Enterprise - 0 views

  • The long-held notion that companies control the conversation is being challenged by social media.
  • In a world where any customer can, in seconds, tweet or post to Facebook a pithy product review or share an experience they had with a brand, companies are forced to entirely rethink how they interact with their customers. Step one, probably the hardest step, is realizing they are no longer in control. The power of social media has empowered the consumer to reach literally hundreds or thousands of people in seconds. And because we know a consumer’s closest friends are three to five times more likely to share the same preferences for products and brands, this newfound power is not to be underestimated.
  • Get Satisfaction has a fantastic manifesto, or “Company-Customer Pact," which defines a new relationship between a brand and its customers, encouraging public dialog, warts and all, but expecting productive discussion in return for the company’s helpful engagement.
Paul Merrell

Get Satisfaction - People-Powered Customer Service - 0 views

  •  
    Interesting SaaS. Social Helpdesk? Folks post gripes about companies or products. Many companies have assigned folks to respond. E.g., Comcast has 9 staffers responding to customer support issues. Some start-ups are using the service as their only customer support web presence. If we view IT support on a continuum, we begin with in-house call centers, move to newsgroups and outsourced call centers, etc. Now a SaaS in the cloud for many companies' customer support? The company has a great (short) slideshow at . It has a fantastic punchline.
1 - 3 of 3
Showing 20 items per page