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Interesting SaaS. Social Helpdesk? Folks post gripes about companies or products. Many companies have assigned folks to respond. E.g., Comcast has 9 staffers responding to customer support issues. Some start-ups are using the service as their only customer support web presence. If we view IT support on a continuum, we begin with in-house call centers, move to newsgroups and outsourced call centers, etc. Now a SaaS in the cloud for many companies' customer support? The company has a great (short) slideshow at . It has a fantastic punchline.

- SAAS: Software as a Service - PaaS: Platform as a Service - IaaS: Infrastructure as a Service

Too little, too late? IBM enters the SaaS cloud market with an email-calendaring offering. But where's the IBM SaaS cloud ecosystem? 

IT companies love software as a service. The sector is one of the most enthusiastic users of Web-only applications such as Salesforce (NYSE: CRM).com, according to the 2008 InformationWeek 500 survey. Seventy-one percent of IT vendors use online business apps, making IT one of the top three out of 21 industries in that category.

The cloud computing wave is the most dramatic change I have observed in the computing industry since the wave of the Internet. Cloud computing will significantly change data centers and IT organizations as well as the infrastructure and software vendors' business models. In fact, the cloud computing wave is not just a wave - it is more like a tsunami. What is causing this cloud tsunami? I start with listing 4 of the Gartner top 10 IT predictions for the next three to five years for cloud computing, software as service (SaaS), data center power/cooling efficiency and open source software. All of these predictions indicate that data center efficiency and cost containment will transform the IT industry over the next 5 years. Key Gartner predictions for the data center for the next 5 years:

"The idea of buying an enterprise application from a startup company might sound like anathema to a CIO. But Chris Laping, CIO of restaurant chain Red Robin, based in Greenwood Village, Colo., disagrees. He believes we're in the middle of a significant shift that favors startups -- moving from huge applications with extensive features to task-based activities, inspired by the apps running on mobile devices. Featured Resource Presented by Scribe Software 10 Best Practices for Integrating Data Data integration is often underestimated and poorly implemented, taking time and resources. Yet it Learn More Mirco Mueller concurs. He is an IT architect for St. Gallen, Switzerland-based Helvetia Swiss Life Insurance Co., which -- having been founded in 1858 -- is about as far from a startup as possible. He recently chose a SaaS tool from an unnamed startup over what he calls "a much more powerful but much more complex alternative. Its list of features is shorter than the feature list of the big companies, but in terms of agility, flexibility, ease of use and adjustable business model, it beat" all of its competitors. The biggest advantage of startups, in Mueller's opinion? "They have no technical historical burden, and they don't care about many technical dependencies. They deliver easy-to-use technology with relatively simple but powerful integration options." There's certainly no lack of applications available from new players. At a recent conference focusing on innovation, Microsoft Ventures principal Daniel Sumner noted that every month for the last 88 months, there's been a $1 billion valuation for one startup or another. That's seven years and counting. But as Silicon Valley skeptics like to point out, those are the ones you hear about. For every successful startup, there are at least three that fail, according to 2012 research by Harvard Business School professor Shikhar Ghosh. So why, then, would CIOs in their right mind take the risk of buying enterprise applic

The question proposed is tha tof how OSS will be impacted by SaaS and Cloud Computing? My position, as stated in this reply, is that OSS will become even more important going forward. The comment includes WebKit, XAML, Client/Server, and the great transition to Client/ Web-Stack /server models.

what is the cloud? What sort of cloud computer(s) should we be building or expecting from vendors? Are there issues of lock-in that should concern customers of either SaaS clouds or PaaS clouds? I've been thinking about this problem as the CEO of a PaaS cloud computing company for some time. Clouds should be open. They shouldn't be proprietary. More broadly, I believe no vendor currently does everything that's required to serve customers well. What's required for such a cloud? I think an ideal PaaS cloud would have the following nine features:

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I doubt that MSOffice ODF will make a difference. ODF was not designed to be compatible with MSOffice, and conversion from native binary to ODF will result in a serious loss of fidelity and business process markup. If the many ODF pilots are an indication, the real killer is that application specific processing logic will be lost on conversion even if it is Microsoft doing the conversion to ODF. This logic is expressed as scripts, macros, OLE, data binding, media binding, add-on specifics, and security settings. These components are vital to existing business processes. Besides, Microsoft will support ISO 26300, which is not compatible with the many aspects of ODF 1.2 currently implemented by most ODF applications. The most difficult barrier to entry is that of MSOffice bound business processes so vital to workgroups and day-to-day business systems. Maybe the report is right in saying that day-to-day business routines become habit, but not understanding the true nature of these barriers is certain to cloud our way forward. We need to dig deeper, as demonstrated by the many ODF pilot studies.

The nine essential considerations of cloud computing. This may be the best article yet written about cloud computing. A must read! ,,, ""What sort of cloud computer(s) should we be building or expecting from vendors? Are there issues of lock-in that should concern customers of either SaaS clouds or PaaS clouds? I've been thinking about this problem as the CEO of a PaaS cloud computing company for some time. Clouds should be open. They shouldn't be proprietary. More broadly, I believe no vendor currently does everything that's required to serve customers well."

Free service spun off from the University of Toronto's University Health Network. Automagic archiving of cited internet content, generation of citations that include the url for the archived copy. Now if Google would just make it easier to use its search cache copies for the same purpose ...

"Like the idea of having a cloud office suite, but not crazy about being locked into Microsoft Office 365 or Google Docs software-as-a-service (SaaS) ? Two open-source companies, ownCloud and Kolab Systems, are working on enabling an office suite for your own private cloud. Kolab, like ownCloud, is using Collabora's cloud version of the open-source LibreOffice office suite, Collabora CloudSuite. The desktop version of LibreOffice is my favorite office suite."

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Yet another wrapper around OpenOffice.org, this time the 3.0 version still in beta. $99.90 per seat for 10 users, Lots of Javascript to give a web collaboration capability. Perhaps most notable so far: [i] a sniff that there's a fair amount of money behind this one; and [ii] an article by Eric Lai says they approached the OOo Project but were rebuffed because they compete with desktop OOo. Support for different browsers planned. an XULRunner plug-in the works. Several mashups mentioned. Claims 80 percent of OOo features available, which is another way of saying that 20 per cent of the features are not supported. Claim that oSays code will be released under GPL. Apparently that's just their custom stuff because OOo 3.0 beta is LGPL. Building a business atop a code base controlled by a malevolent branch of Sun Microsystems seems less than wise. More at zooos.com. Preliminary impression: Like OOo itself, dead end technology that sucks mind and market share from software that supports truly open standards. The world needs to figure out that the OpenDocument format is roughly as open as OOXML. Open standards are fully specified so anyone can implement them.

Tonido - Cloud Computing without the Cloud?