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Law enforcement agents are trained to handle a variety of life-threatening situations, from talking down a suspect wielding a weapon to evacuating large areas following a natural disaster. Even when officers are well prepared, certain situations may require the assistance of other professionals. These professionals become especially important when law enforcement agents engage people with severe mental illness (SMI). In the U.S., one in four adults experiences mental illness. For 9.3 million Americans the problems can be severe enough to impede their ability to act rationally. Most people suffering a mental illness are not violent, criminal or dangerous. Yet, they are ten times more likely to be incarcerated than committed to a state psychiatric hospital. Increasingly, police officers serve as the first line of contact when those living with mental illness are at their most disoriented.

Every chief, sheriff and departmental purchasing agent will start off 2014 with their eyes on some old issues and new trends to follow this year. New trends to follow next year will vary from the smaller department to the larger and add urban and rural filters to it. What are some of the trends or issues to follow, here are a few.

Unmanned aircraft systems can be used in a variety of contexts. Hobbyists fly them for private use, as they might a model aircraft. E-commerce giant Amazon is exploring the use of drones for rapid product delivery. Drones are also used for humanitarian purposes, surveying damage caused by natural disasters. The versatility of drones entices state and local law enforcement agencies, as well. The U.S. Customs and Border Protection, for example, deployed UAS to help monitor areas that are difficult to traverse along the Mexican and Canadian borders. When drones detect movement in these places, the CBP is able to send human agents equipped to deliver medical assistance. For local law enforcement, however, drone use is often misunderstood. As quickly as police departments find ways to leverage the benefits of unmanned vehicles, public criticism of such operations can shut them down. Along with an investment in technology and crafting good policy, public perception is a critical factor that law enforcement needs to address.

The events of Sept. 11, 2001 changed airport security forever. Many of the policies put in place in the aftermath of those terrorist attacks persist today. Agents from the Transportation Security Administration and Federal Aviation Administration, in particular, are tasked with following those directives to ensure safety at airports. However, a series of high-profile incidents-such as a November 2013 shooting of a TSA officer at a Los Angeles airport-raised concerns that airports lack sufficient manpower, training and resources to adequately prepare these personnel for that assignment.

This past year was marked by innovative-sometimes controversial-technologies that promise to have significant impact on law enforcement agents, firefighters and EMTs. As first responder agencies begin to explore how they can integrate these new technologies into their operations, we revisit some of the most popular technology trends in 2014

When law enforcement agents head into an interrogation room, they are tasked with getting to the truth of an investigation. They must do so while protecting themselves and the rights of the individuals they are questioning. Since the early 1900s, federal agencies were banned from using audio records of suspect statements without special approval. More than a century later, however, the U.S. Department of Justice changed that policy, mandating that federal agencies record video of all interrogations of suspects in custody, whenever possible.

Over the past two years, people adopted smart technology with increasing frequency. According to the Pew Research Center, half of American adults today own a tablet or e-reader. First responders are among the professional groups who have found ways to integrate these devices into their day-to-day operations. As tablets, smartphones and other mobile devices enter the public safety scene, however, agents must not only familiarize themselves with their use, but also understand their benefits and drawbacks.

In emergency services, cooperation is not negotiable. In order to be successful, members of a team must work together, including collaborators outside of an organization and across federal, state, and local levels. Unwillingness to collaborate can have serious consequences. Joint effort results in more streamlined resolutions and strengthens the foundation for future collaboration. By refusing to work together, emergency agencies waste crucial time and information. Technology can play a significant role in building that foundation, by providing agents with accurate locations of incidents, optimized performance, and real-time updates of criminal appearance descriptions.

The annual Border Security Expo, which took place mid-March in Phoenix, brought together 72 different law enforcement agencies from around the world to interact with the largest exhibition of border security products and technology. Such innovations are making a big difference in current U.S. Border Patrol operations, as well as impacting future training and budgets.