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In the 2014 top-ten list, EDUCAUSE panelists and members identified learning outcomes, IT leadership and staffing models, instruction technologies, IT funding, providing access, and risk management as the primary challenges in higher ed IT. These issues differ greatly from the topics identified by Gartner, Inc in their annual IT issues report for CIOs however because this list was created by EDUCAUSE members - all of whom are higher ed IT professionals - the list provides a context for understanding campus IT responses to trends identified by Gartner.

Since the year 2000, the higher education information technology (IT) organization EDUCAUSE has published a top ten list of issues identified by a selected panel of higher education IT professionals. The 2014 report is different because, for the first time, members of the organization were invited to rank the issues in a survey conducted after panelists had assembled lists themselves. Because of this change, the resulting data sets can be evaluated across institutional types, as defined by Carnegie Classifications, and compared to determine what differences exist for IT issues across the institution types. This data set is important when investigating emerging technology trends and assessing research from various entities such as the New Media Consortium's annual Horizon Report.

educause quarterly journal top ten IT challenges of 2000

Educause trends of top ten IT issues

The author is Associate Provost and Executive Director of the Center for New Designs in Learning and Scholarship at Georgetown University. The author refers to Clayton Christensen's "disruptive innovation" term to refer to the recent changes in higher education. The author argues that a key source of disruption in higher education is coming not from the outside, but from internal practices. This administrator points to the increase in experiential modes of learning, how education is moving from "margin to center", which proves to be powerful in the quality and meaning of the undergraduate experience as well as the way business is conducted. The author refers to the National Survey of Student Engagement (NSSE) and its publishing of a "high impact practice" list, strategies which are connected with high retention and persistence rates, such as undergraduate research, service/community-based learning, and global learning. These practices also have a significant influence because they increase (according to George Kuh) student behaviors that lead to meaningful learning outcomes. The author summarizes how technologies can play a key role as new digital, learning, and analytics tools make it possible to mimic some features of high impact activity inside classrooms, changing when and how students can engage in course content. Since the greatest impact on learning is in the innovative, integrative, and socially networked experiences, then the author argues that faculty and staff need to re-create dimensions of these experiences by bridging the classroom with life outside of it. He concludes that connections between integrative thinking, or experiential learning, and the social network should no longer be an afterthought, but the connection that should guide and reshape learning in higher education. This article would be most useful for administrators and faculty who inform decisions related to technology infrastructure and tools for teaching and learning.

This is one of many articles about institutional reformation from change evangelist and education futurist Clay Christensen. What is unique about this one is that it is an extract from a larger work and republished for the higher ed community via EDUCAUSE. Christensen argues in this paper about the avalanche of change triggered by technology, the need to embrace technology, and suggests that higher education is threatened by technology. His rhetoric often revolves around those topics so many of his paper provide a context in which to understand the significance of higher ed IT issues: people are hesitant to change; academia is notoriously slow to adapt in great part due to its deeply rooted history and highly valued traditions; and campus leadership feels threatened by what is happening, either because they are truly worried about the effects of technology or because people like Christensen keep telling them they should be worried.

Since 2002, the New Media Consortium has partnered with experts in the field of educational technology, including the Educause Learning Initiative (ELI), to conduct a Delphi study and generate its annual Horizon Report on emerging trends in educational technology. The report, widely considered a respectable analysis of issues and a guide to addressing those issues, is disseminated with a Creative Commons open license for public distribution and consumption. Key themes in the NMC Horizon Report include: Infrastructure, leadership, organizational strategies, teaching and learning, curricular content, and assessment (pg. 4). The framework of the report includes sections on policy, leadership and practice (pg. 6). The report includes references for further reading on every issue presented. The references are evidence of the research conducted by the panelists involved in developing the annual report. Trends are also described as short term, mid term or long term trends, helping the reader estimate the impact of the trends on existing campus IT issues and initiatives. Some of the trends in the 2014 report support trends identified by EDUCAUSE and Gartner, while others are unique. Social media is an issue in the NMC report, but not the others, while assessment strategies using student data and technology are common among all three. The Horizon Report is unique in its daring presentation of topics that challenge conventional thought about higher education. The report predicts a significant threat to higher ed coming from online learning and emerging models of formal education. The report also highlights the power and impact of data - from learning analytics to predictive instructional models - that seem to transfer authority from professors to technology and technologists. There is a lot to consume in the Horizon Report. Analysis can be augmented with blogs and conference proceedings which review the report in part or in whole. Reading the report and supporting re

Edited by then president of EDUCAUSE, this book is a collection of case studies and reflections on practice from the field of higher education information technology management. Oblinger's objective was to provide evidence of impact in regards to adoption and successful implementation of campus technologies. The format allows campus leadership and IT professionals to examine the challenges and issues associated with higher ed IT through the lens of their peers at other institutions. The variety of cases shows similarities and differences among institutional types. Valuable as a snapshot of what was happening at the time of its publication for perspective and context as well as to question whether strategies are effective, or not, over time.

Teresa Rowe, CIO of Oakland University (Rochester, Michigan) explains how she and her team reviewed and applied information in the 2014 EDUCAUSE Top Ten IT Issues report. See also University Technology Services. (n.d.). Value here is a CIO who actively consumes and applies annual reports considered in this research on managing emerging technology. Good candidate for interview for further research.

Malcolm Read talks about the benefits of collaboration not just on higher education community, but on information and communications technology (ICT) community as well. He also highlights the role of the virtual environment in enhancing collaborative research, and the impact of cloud technology on research, teaching and learning, and higher education management. ICT infrastructure has benefitted from the growth of collaboration research, facilitated by the World Wide Web. The usage of the virtual environment for virtual research has not been without its challenges, one being that the technology tools and applications usually require specialist support, and has high overhead costs, which are usually borne by the researchers themselves. Read argues that it is time for a new profession of research technologists to emerge with the skills to support collaborative research, identify generic approaches within the field of research, provide the required training, and provide maintenance of related infrastructures. Another alternative would be to heighten the professionalization of personnel who service the e-learning environment. On cloud computing, Read believes that the wealth of information available through the cloud is a valuable resource to administrative computing in the sense that it offers a cheaper data storage option. Of course one of the most obvious benefits of the cloud, is that it offers access to web 2.0 operations such as blogs, wikki and of course emails. The way each institution uses cloud technology however, will differ according to their individual needs, a point that should be taken into consideration if an organization should opt to design processes in collaboration with other institutions. Read sees virtualization as a solution to the problem because it can be used on any single computer, to run different applications, making it shareable between institutions. One concern here however is that of data security and duration of service. The crux of th

The author of this opinion article is a professor of educational technology and distance learning at the University of Alaska. This article describes the significant implications of the new version of the internet, also known as the "semantic web" for education. Three areas the author believes will be most affected are: knowledge construction, personal learning network maintenance, and personal educational administration. This information would be most helpful to senior-level administrators in higher education who make large-scale decisions regarding their college or university's technology. Under Web 3.0, the author predicts that personal learning networks (PLNs) will be built primarily around subjects, instead of services. The author goes on to describe how personal learning agents will identify relevant information from any source that is accessible and provide information on exactly what students and faculty desire to learn. The semantic web makes it possible for the internet to become an effective and focused information resource that can be tailored for specific content area objectives.The semantic web has the potential to challenge traditional ideas about the institution providing all of the knowledge to students by itself and instead connects information between institutions. The author anticipates that at some point, institutions will describe courses and degrees semantically, to help their own internal functioning, but with the effect of making many parts of education somewhat comparable across institutions. This article encourages faculty, staff, and students to join the discussion about semantic web in order to help Web 3.0 developers shape a tool useful and connected to the higher education environment.

The author of this article is the Assistant Dean of Academic Administration at the College of Computing and Digital Media at DePaul University. This article focuses on the benefits of lecture capture for in-class and online students. The author states that this tool changes classroom sessions for those in traditional classes and replaces classroom lectures for online courses. Increasing the interactivity in lecture captures can improve student engagement and learning outcomes as the seven principles for good practice in undergraduate education is similar to good practice in lecture capture. This system captures video of the instructor, two whiteboards, and any information displayed on the instructor's computer, including PowerPoint presentations, Excel spreadsheets, and other software. The author mentions in a study of 29,078 in-class students at the University of Wisconsin-Madison, which used lecture capture to augment their classroom experience, 82 percent of the students would prefer a course in which lecture content is recorded, and 60 percent were willing to pay extra to have this technology available to them. Students cited the benefits of: making up for a missed class, watching lectures on demand, improving retention of class materials, improving test scores, and reviewing material as a complement to in-class interactions. To improve actual learning outcomes, the author suggests that instruction using lecture capture should include interactive discussions and activities and that successful course lecture capture requires a well-planned strategy. She encourages administrators to: provide a lecture capture system, define policies for use, and train faculty and students. The author cautions that faculty are educators and need to concentrate on the content and presentation, warning that they should not be expected to become technical experts. The article concludes that data which demonstrates significant increases in student learning will be a motivating fact

This article describes the value of having a "service lens" in strategic implementation of technology in higher education. The authors view higher education as a co-created set of activities and experiences, having value only in their use over time, which is a shift from traditional thinking. They share that this strategy requires a belief in service systems existing in order to serve consumers, employers, and society at large. A service lens puts the consumer (the student) at the center of improvement and innovation initiatives, considering the consumer's experience to be a foundation for looking at how to make important changes in higher education. The authors argue that service blueprinting can be used to transform a traditional course to an online course while enhancing efficient delivery of content, the student experience, and student learning outcomes. Several examples are shared from the authors' institution, Arizona State University, with evidence pointing to an increase in student success, achievable learning outcomes, and reducing cost. This article would be most helpful for faculty and staff looking to take a strategic approach in making decisions about technology based on the student experience.

Marla Clark, an editor at EdTech magazine, covers the four most effective, and highest in priority, IT investments in the United States in 2012. Clark uses data from a variety of IT surveys, collecting information from more than 550 college and university IT administrators. The intended audience is anyone interested in technologies influencing higher education. The first technology described is the mobile application. More than 60% of the campuses participating in the survey embrace mobility within their IT structure. Public universities lead with more than 77% offering mobile apps in connection with the institution, with private schools at 67%. The second efficient technology is cloud adoption. While many colleges and universities have been slow to transition to cloud technologies, those that have, are utilizing the options more fully. Now institutions are moving calendars and learning management systems to the cloud, instead of just storage and archival materials. Integration of IT into classroom/course instruction is the third item on top of colleges and universities' priority list. 74% of the institutions participating in the survey indicated curriculum integration is a top priority for the next few years. Finally, almost exactly half of the colleges and universities surveyed believe massive open online courses are a viable course delivery module. Of the 50% that look favorably on massive open online classes, more than 60% are unsure of how to earn revenue using the technology.

Conversation among faculty from several institutions about the benefits for students who become engaged differently in courses through technology.

The article focuses on the 2012 ECAR Undergraduate Technology Survey results and its implications on higher education. Steven Kolowich, a technology reporter for Insider Higher Education, discusses the results throughout the article, explaining the significant jump in student demand for technology within coursework. ECAR is the research arm of Educaause, a nonprofit organization dedicated to the use of technology in higher education.  The 2012 survey results indicate a spike in student technological demands within the world of higher education. 47% of students in 2010 believed their professors were effectively using technology, which jumped to 68% in 2012. Students are enjoying the use and presentation of technology in the classroom more than ever before.  Of the 10,000 students to participate in the survey, 49% want to see professors use the learning management system more, 57% want to use more open educational resources, 46% want more videos used in coursework, and 55% want more game-based learning. A surprising 70% of the students claim to have used one or more ebooks during their college career. While students want to use more technology within their courses, the students also indicated they desire more training on each technological service or program. Brief instruction at the beginning of a course is not enough.

In this case study, the author, a faculty member of a liberal arts college at a major university, explains how a near disaster influenced significant administrative change. Case studies like these illustrate not only the principles of managing technology but highlight the importance of aligning IT initiatives with administrative needs. When the campus advising office flooded, student records were in jeopardy. Not only were student files in danger of being lost due to water damage, services rendered by the department were affected by the loss of the work space. Digital file management and portability became part of a disaster recovery plan developed after the flood. The case also provides examples of how a shift in business practices opens avenues for further change, such as staff being able to meet with students outside of the office because of digital records being more portable and staffers being able to work from home which helped maintain productivity when the office was closed due to weather or other unforeseen circumstances.

Garnet, Inc. is an internationally recognized leader in information technology and high tech industries. Their team of researchers and consultants are widely known and accepted for their thought leadership and advice in the private business sector and in higher education. Often, insight from Gartner is considered when making strategic plans for an organization where IT plays an essential role. An annual report on IT issues provides a hit list of topics for CIOs to consider. The Gartner report can be used alongside industry reports from EDUCAUSE and the New Media Consortium to help decision makers understand emerging technology. In this 2014 report, Gartner analysts report on Mobile technology inclusive of both devices and applications (apps); cloud technology, including software as a service (SaaS) models and vendors; and intelligent machines and "the Internet of things", a reference not only to the ubiquitous Internet but also a growing realm of "smart" devices and appliances connected to people via the web.

This case study breaks down IT costs into simple easy to read tables, and the author provides insight and background on the IT budget restructuring project he undertook at his university between 2007-2008. This case is important because it is centered during a financially difficult time in higher education, when IT costs were steadily increasing due to higher demand from all campus users and budget cuts were imminent due to the global financial crisis at the time. Perhaps not a definitive case study, it is worth a read to develop more familiarity with IT portfolio management.

The authors of this article, all leaders in higher ed IT, argue that a CIO is the center of campus information technology (IT) and therefore a "change agent" that has an opportunity to contribute and have an impact in all areas of campus business. The article has several different topic sections that include quotes and commentary by the authors about being a CIO and working with the CIO. Topics include: leadership qualities of the CIO; operating a service department within the organization; initiating change on campus (ie technology project management); and contributing to the academic mission of the university through partnerships and collaborations with other executives. The web version of the article includes embedded video of the authors describing topics in greater detail. While interesting, the primary value in this article are the topics which are good fodder for one-to-one conversation and inquiry with CIOs. It would be interesting to use the article as a reference and use the topics as the foundation for interview questions. When interviewing more experienced CIO's it would be interesting to find out what has changed over time. Younger CIO perspective may be similar to the author's.