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We propose the concept of Contested Collective Intelligence (CCI) as a distinctive subset of the broader Collective Intelligence design space. CCI is relevant to the many organizational contexts in which it is important to work with contested knowledge, for instance, due to different intellectual traditions, competing organizational objectives, information overload or ambiguous environmental signals. The CCI challenge is to design sociotechnical infrastructures to augment such organizational capability. Since documents are often the starting points for contested discourse, and discourse markers provide a powerful cue to the presence of claims, contrasting ideas and argumentation, discourse and rhetoric provide an annotation focus in our approach to CCI. Research in sensemaking, computer-supported discourse and rhetorical text analysis motivate a conceptual framework for the combined human and machine annotation of texts with this specific focus. This conception is explored through two tools: a social-semantic web application for human annotation and knowledge mapping (Cohere), plus the discourse analysis component in a textual analysis software tool (Xerox Incremental Parser: XIP). As a step towards an integrated platform, we report a case study in which a document corpus underwent independent human and machine analysis, providing quantitative and qualitative insight into their respective contributions. A promising finding is that significant contributions were signalled by authors via explicit rhetorical moves, which both human analysts and XIP could readily identify. Since working with contested knowledge is at the heart of CCI, the evidence that automatic detection of contrasting ideas in texts is possible through rhetorical discourse analysis is progress towards the effective use of automatic discourse analysis in the CCI framework.

While generic web analytics tend to focus on easily harvested quantitative data, Learning Analytics will often seek qualitative understanding of the context and meaning of this information. This is critical in the case of dialogue, which may be employed to share knowledge and jointly construct understandings, but which also involves many superficial exchanges. Previous studies have validated a particular pattern of "exploratory dialogue" in learning environments to signify sharing, challenge, evaluation and careful consideration by participants. This study investigates the use of sociocultural discourse analysis to analyse synchronous text chat during an online conference. Key words and phrases indicative of exploratory dialogue were identified in these exchanges, and peaks of exploratory dialogue were associated with periods set aside for discussion and keynote speakers. Fewer individuals posted at these times, but meaningful discussion outweighed trivial exchanges. If further analysis confirms the validity of these markers as learning analytics, they could be used by recommendation engines to support learners and teachers in locating dialogue exchanges where deeper learning appears to be taking place.

Drawing on sociocultural discourse analysis and argumentation theory, we motivate a focus on learners' discourse as a promising site for identifying patterns of activity which correspond to meaningful learning and knowledge construction. However, software platforms must gain access to qualitative information about the rhetorical dimensions to discourse contributions to enable such analytics. This is difficult to extract from naturally occurring text, but the emergence of more-structured annotation and deliberation platforms for learning makes such information available. Using the Cohere web application as a research vehicle, we present examples of analytics at the level of individual learners and groups, showing conceptual and social network patterns, which we propose as indicators of meaningful learning.

Attention please!: learning analytics for visualization and recommendation Full Text: PDF Author: Erik Duval Katholieke Universiteit Leuven, Leuven, Belgium This paper will present the general goal of and inspiration for our work on learning analytics, that relies on attention metadata for visualization and recommendation. Through information visualization techniques, we can provide a dashboard for learners and teachers, so that they no longer need to "drive blind". Moreover, recommendation can help to deal with the "paradox of choice" and turn abundance from a problem into an asset for learning.

Wmatrix is a software tool for corpus analysis and comparison. It provides a web interface to the USAS and CLAWS corpus annotation tools, and standard corpus linguistic methodologies such as frequency lists and concordances. It also extends the keywords method to key grammatical categories and key semantic domains. Wmatrix allows the user to run these tools via a web browser such as Opera, Firefox or Internet Explorer, and so will run on any computer (Mac, Windows, Linux, Unix) with a web browser and a network connection. Wmatrix was initially developed by Paul Rayson in the REVERE project, extended and applied to corpus linguistics during PhD work and is still being updated regularly. Earlier versions were available for Unix via terminal-based command line access (tmatrix) and Unix via Xwindows (Xmatrix), but these only offer retrieval of text pre-annotated with USAS and CLAWS.

Learning networks, crowds and communities Full Text: PDF Author: Caroline Haythornthwaite University of British Columbia, Vancouver, BC Who we learn from, where and when is dramatically affected by the reach of the Internet. From learning for formal education to learning for pleasure, we look to the web early and often for our data and knowledge needs, but also for places and spaces where we can collaborate, contribute to, and create learning and knowledge communities. Based on the keynote presentation given at the first Learning Analytics and Knowledge Conference held in 2011 in Banff, Alberta, this paper explores a social network perspective on learning with reference to social network principles and studies by the author. The paper explores the ways a social network perspective can be used to examine learning, with attention to the structure and dynamics of online learning networks, and emerging configurations such as online crowds and communities.

A unified framework for multi-level analysis of distributed learning Full Text: PDF Authors: Daniel Suthers University of Hawaii, Honolulu, HI Devan Rosen School of Communications, Ithaca College, Ithaca, NY Learning and knowledge creation is often distributed across multiple media and sites in networked environments. Traces of such activity may be fragmented across multiple logs and may not match analytic needs. As a result, the coherence of distributed interaction and emergent phenomena are analytically cloaked. Understanding distributed learning and knowledge creation requires multi-level analysis of the situated accomplishments of individuals and small groups and of how this local activity gives rise to larger phenomena in a network. We have developed an abstract transcript representation that provides a unified analytic artifact of distributed activity, and an analytic hierarchy that supports multiple levels of analysis. Log files are abstracted to directed graphs that record observed relationships (contingencies) between events, which may be interpreted as evidence of interaction and other influences between actors. Contingency graphs are further abstracted to two-mode directed graphs that record how associations between actors are mediated by digital artifacts and summarize sequential patterns of interaction. Transitive closure of these associograms creates sociograms, to which existing network analytic techniques may be applied, yielding aggregate results that can then be interpreted by reference to the other levels of analysis. We discuss how the analytic hierarchy bridges between levels of analysis and theory.