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i was going to post this on DCiS FB page, but thought better of it.

Somewhere in the world a sad little band of trolls must be smarting at yet another derision of their good name! It makes the famous New Yorker cartoon quote seem so naive, and yet it could be extended to reflect the changing times "on the Internet nobody knows your a dog but it's bleedin' obvious your a TROLL'. I went onto read the comments which were also interesting. Perhaps this artlcle is a little harsh and castes trolls in a bad light since trolls are only exercising their right to freedom of speech FOS. Some trolls maybe subversive in a good way! The quandary of privacy, online identity & FOS is further explored in the comments Tx for your post.

"Trolling is just for kids, right? Wrong. Trolling is always very bad manners, but when it goes too far it can easily tip over the edge into something much nastier, and cause a huge amount of distress. "

"The internet can be a dark place. For businesses, a mismanaged customer complaint online can spell the end for a well-established reputation, especially if the results go viral. By learning to deal with trolls and dissatisfied customers, businesses can turn negative word-of-mouth into satisfied consumers. Here are six ways you can make the most of online complaints, and hopefully increase brand loyalty."

The Cyber Safety Lady is Leonie Smith a cyber safety expert based in Sydney Australia. She gives internet safety advice and and eSafety talks and workshops for teachers, parents, children and business. A quarter of Australian children report they have been cyber bullied. Finding is impossible to keep up with your kids on technology? Do the children/students in your care have the right privacy settings on Facebook? Are your children protected from accessing adult content online? Are online Trolls affecting your business! Are your employees aware of what they are sharing online?

"An internet tribute to a taunted public schoolgirl who died under a train has itself been hijacked by bullies. Natasha MacBryde, 15, was killed on St Valentine's Day following rumours that she had been teased about her parents' divorce. Friends set up a remembrance page to the 'model pupil' on Facebook so well-wishers could post messages. But amidst the fond memories came sick postings including one which said: 'Natasha wasn't bullied, she was just a whore', while another said: 'I caught the train to heaven LOL (laugh out loud)."

Excellent blog post by Dr Alec Couros last year. Recently he has shared updates on Facebook about personal stolen identity via pictures online.

I like the idea of empathy and understanding as part of digital citizenship.

I agree, Ann. There are some awesome examples of people using social media to bring about a positive change in the world, and without exception they were motivated by empathy and an understanding of being a global digital citizen. We do the world a disservice focussing on the trolls etc.