Group items tagged

In today's hyper-connected world, social media and online customer interactions are changing the way companies do business from the outside in. Leading brands recognize that their customers are both passionate and vocal about their products and services, and they are sharing their experiences in conversations every day. Until recently, however, social monitoring tools allowed you to listen to these conversations, but lacked the sophisticated analytics capabilities needed to derive critical business insights. Attensity enables you to go beyond mere social media monitoring to: LISTEN to social customer conversations from over 75 million online sources, including the full Twitter Firehose, Facebook, blogs, communities, forums and other sources. ANALYZE those conversations for key business insights, going beyond basic sentiment to get detailed reports on customer feedback about new products, campaigns, brands, service and support, and other business drivers. RELATE that intelligence to structured data within your existing customer systems such as CRM, ERP, BI, EFM and other systems. ACT with a Playbook that allows you to take charge of emerging issues and manage the customer experience based on your own organizational structure and business processes.

Founded in 2006, Radian6 was created with the idea that companies need to actively engage in Social Media Monitoring. Intelligence about online conversations is critical: companies need to know what's being said about their brand, industry, and competitors online. So we built a listening platform designed to help companies do just that. But listening is just the beginning. Businesses need to measure, analyze, and report on their social media efforts. They need to discover insights from their information. They need to engage. And they need the best tools to reach these targets. Radian6 provides the ability to do it all, and to incorporate all the areas that social media touches across the enterprise, including customer service, sales and lead generation, public relations, marketing, and more. Learn more about how we can help here.

this focusses on social media analytics

Clarabridge provides individual departments, Global 1000 enterprises and technology and service providers with an universal view of their customers through transforming of text-based verbatim into customer experience insight. Clarabridge collects all sources of customer feedback, transforms it using Natural Language Processing (NLP), categorizes the content, performs sentiment scoring and delivers customer insights enterprise-wide though a variety of interfaces.

Our platform empowers you to: Go far beyond simple keyword counting. Benefit from the only patent-pending social media monitoring and analysis technology. Dig deeper than measuring positive versus negative. Tap into billions of current and past online conversations. Gain actionable insights into the market's opinion of your brand and your products. Leverage a customizable, private dashboard. Know how and why your messaging is resonating (or not resonating) with your audience. Know what opinion leaders think about specific product features. Know what your customers like (and dislike) about the competition. Gain the insights necessary to make critical business decisions.

QuickNets is a collaboration among the U.S. Federal Government and many non-governmental organizations. Our purpose is to set up communication (cell phones, text messaging, and Internet) as quickly as possible in the wake of a natural or man-made disaster. QuickNets also provides local and global websites that allow collaboration and crowdsourcing.

Democratizing Big Data and Complexity Science by weaving participatory CollectiveIntelligence into FuturICT.

Have you ever wanted a mobile app that ties your location to crime statistics, government environmental and health data, and weather and solar flare data to calculate the hourly probability of a zombie apocalypse?

Attempt at massive online deliberation, now defunct. Non-mathematically fair, but it seems to have mapped the civil society's priorities somewhat. 

"Online game Foldit adds puzzle to investigate proteins to aid sepsis treatment... Gamers solving a previous Foldit puzzle remodeled an important reaction in organic synthesis in three weeks-a solution that evaded scientists for years."

"I have a brain cancer. Yesterday I went to get my digital medical records: I have to show them to many doctors. Sadly they were in a closed, proprietary format and, thus, I could not open them using my computer, or send them in this format to all the people who could have saved my life. I cracked them. I opened them and converted the contents into open formats, so that I could share them with everyone. Just today I have been able to share the data about my health condition (about my brain cancer) with 3 doctors. 2 of them already replied."

Update here: http://edition.cnn.com/2012/11/25/opinion/iaconesi-cure-open-source/index.html

Think together to act together: CivicEvolution helps citizens create community written and supported plans to solve community problems.

Organizations like World Bank and the CDC have discovered how easy it is to design policies, create customized policy models, facilitate decision-making, build stakeholder consensus and share insights with simulations by Forio.