In the late 90's there was a lot of energy around "virtual communities." They were touted as the ultimate web deployment, the key to online commerce and later online education. Early adopters swarmed sites and racked up web hits in the millions. But then there was a deafening silence. Commerce and media sites began closing down their discussion boards. Even busy boards like CNN's were shuttered. Was the online community movement dead? No, it was just transforming itself, settling down and maturing into a space where it had real value and applicability. The bottom line is that online community or online interaction is not the goal. It's one means for helping groups achieve their goals. It is not necessarily about "online community" but what conditions and process are needed to enable communities to use the online environment.

The purpose of your community and the needs of the group will dictate what tools you use and kind of community you build. Internet access, access costs, computer and browser types, geographic and time zone issues all affect the type of community you'll build. If you've got a group of people who all have high Internet connection costs, or who don't have web access, you might be best off using the email, email topic subscription features,and newsletters rather than expecting people to show up and spend (expensive) time in online in conferencing. If you have a geographically diverse group with international time zone disparities, it's hard to get them together for a chat very often, which requires that people show up at the same time and place.

Purpose/Outcome What is the desired outcome for the group? What is the INTENT? Purpose/Outcome # What is the purpose and desired outcome for the group? What is the INTENT? Does it have a mission or a vision that you can communicate to potential members? # Are the benefits measurable and visible to members and potential members? Are the benefits focused on the individual member? The group? # Is the outcome determined by the organizer? Group members? Both? # If the group is part of a larger organization, is it consistent with organizational goals and culture? # Is the group's purpose something that can only be done/accomplished online? Will it replace something offline? Or is it some combination?

Facilitator Qualities and Skills These online facilitator qualities and skills started with the the QUALITIES FAQ created by the Group Facilitation Listserv GRP-FACL@CNSIBM.ALBANDY.EDU. I took the qualities posted to the list, then sorted them alphabetically. After letting them set, I started sorting and adding in context for online facilitation. I'm looking for sets of qualities and patterns. What do you think is important in the online context? What is less important? What is missing?

Understanding Member Roles and Behaviors We all know that humans will be, well, humans. Just as in offline community spaces, there are a range of behaviors that community hosts will encounter. These mirror offline behaviors, but manifest differently in the text only environment. Without the non-verbal cues, we can misinterpret a person's actions online. Likewise, one voice can be very loud. Good stuff really is great, and difficult stuff can be awful. It helps to understand some of the roles that members take on so you can anticipate and appropriately respond to different situations.

Why Facilitate Online? Online group interactions do not always "happen" spontaneously. They require care and nurturing: facilitation. The core of facilitation and hosting is to serve the group and assist it in reaching its goals or purpose. Some describe this role as a gardener, a conductor, the distributed leadership of jazz improvisers, a teacher, or an innkeeper. It can be this and more. Levitt, Popkin and Hatch, in their article "Building Online Communities for High Profile Internet Sites" wrote, "Communities are organic in nature and site owners can't make them successful or force them to grow. As site owner can only provide the fertile ground on which a community may grow, and then provide some gentle guidance to help the group thrive. Much of the challenge in fostering an online community is social, rather than technical." Facilitation is a balance between functions that enhance the environment and content, create openness and opportunity, and functions that protect the members from harassment.

Community Member Roles and Types By Nancy White Updated 1/12/01 Every community and online group is different. The purposes vary, the structures are different -- and the people are different. But there are some common participation styles or patterns that have been observed. These can be helpful when you are trying to understand participation patterns in an online interaction space. Take note that for each style, there are attributes that can be seen as both positive and negative. That said, be careful of stereotyping people.

18th September 2009 Our 21st Century Challenge: Developing Responsible, Ethical and Resilient Digital Citizens by Robyn Treyvaud posted in ethics, isafety, socialnetworking | These are my notes from Robyn Treyvaud's keynote, "Our 21st Century Challenge: Developing Responsible, Ethical and Resilient Digital Citizens." at the 21st Century Learning @ Hong Kong Conference on 18 September 2009. MY COMMENTS ARE IN ALL CAPS. Robyn is the author and owner of www.cybersafeworld.com. Her wiki on digital citizenship (created with WetPaint) is http://digicitizen-wiki.com. On delicious, Robyn is rtreyvaud.

Videos. Interview recordings. Documents. Photos. Media clips. Music. Podcasts. Whatever your materials, whatever your project, whatever your background - NVivo 8's superior technology lets you explore, analyze and glean insight from your information like never before. If you need to handle very rich information, where deep levels of analysis on both small and large volumes of data are required, NVivo 8 is your solution. It removes many of the manual tasks associated with analysis, like classifying, sorting and arranging information, so you have more time to explore trends, build and test theories and ultimately arrive at answers to questions.

The Strategic Content Alliance has published a suite of products covering different elements of its work, from audience research to intellectual property rights. The publications encompass guides, briefing papers, navigation guides and toolkits. All are available to download for free as PDFs.

Strategic Content Alliance The aim of the Strategic Content Alliance (SCA) is to build a common information environment where users of publicly funded e-content can gain best value from the investment that has been made by reducing the barriers that currently inhibit access, use and re-use of online content.

Web2Rights - the project Web2Rights is a JISC project, funded from 1st November 2007 - 31st March 2009, whose purpose was initially to develop practical, pragmatic and relevant Intellectual Property Rights (IPR) and other legal issues toolkits to support the projects funded within the JISC Users and Innovation Programme (U&I) in their engagement with next generation technologies. The Web2Rights team, comprised of lawyers, consultants, learning technologists and pedagogic experts focussed upon the need to address cultural and practical obstacles in engaging with Web2.0, IPR and other legal issues. Working in close collaboration with JISC Legal and focussing upon the specific issues raised by the U&I community of users, they have created a number of resources to address a variety of legal issues which might arise.

Welcome to JISC Casper The copyright advice & support project for JISC e-learning resources JISC CASPER will be supporting the 19 projects funded as part of RepRODUCE (Repurposing & reuse of digital University-level content and evaluation) as they engage with all of the issues related to IPR and copyright. JISC CASPER will be: * capturing their experiences - good and bad * guiding the projects to the wealth of rights related materials currently available and helping them apply it in their projects * developing new materials as required * undertaking rights clearance centrally when it makes sense by saving time and money for all * helping to build capacity in the sector All of the case studies and materials developed as part of JISC CASPER will be made available to the wider JISC community (some already are) on an ongoing basis both from this web site and by their deposition in JORUM.

JISC Collections mission is to support UK education and research by delivering affordable, relevant and sustainable online content. Funded by JISC, JISC Collections provides its members with a catalogue of free and subscription-based online resources such as e-journals, e-books, full text databases, digital images, online film, and geospatial data. Core to the service provided by JISC Collections is the quality evaluation of online resources, the expert negotiation process and the efficient national licensing undertaken for each online resource. JISC Collections always strives to widen accessibility to online resources, save its members time and money and to evolve licensing in line with members needs and the digital environment.

great model for staff dev program on web 2.0 in T&L About Learning 2.0 @ Mac What is Learning 2.0 @ Mac & why are we doing it? Learning 2.0 @ Mac is a hands-on, immersive learning programme that provides an opportunity to explore Web 2.0 tools and the impact these tools are having on libraries & library service. All participants are encouraged to use the programme as an opportunity to check out 2.0 technologies and think about ways in which McMaster Libraries can use these tools to deliver innovative library services. Learning 2.0 @ Mac is all about exploration, discovery, and play! How does it work? For 12 weeks (starting February 12, 2007), participants will use freely available online tools (such as Blogger, WordPress, Bloglines, and del.icio.us) to complete a number of activities. Each week focuses on a specific type of tool (e.g. blogs, RSS, wikis) and each activity will give participants a chance to explore the tool and consider the ways in which it can be used in a library environment. Participants are encouraged to use their blogs (which they will set up in week 2) to discuss their thoughts about and reactions to the tools and technologies they explore.

Twitter: A Tool for Academia to Connect, Share, and Grow Relationships Twitter: A Tool for Academia to Connect, Share, and Grow Relationships John LeMasney Digital Media Convergence COMM 563 SP09 Introduction Twitter allows individuals to send out messages to followers as well as the public about any topic, without editing, complete with what a power user of the system named Andrew Korf calls "ambient intimacy" or "to follow or be somewhat intimate with people without needing to directly engage them" (Salas, 2009). It is a very direct way to broadcast, relatively easy to do (comparative even to blogs), and allows for an asynchronous audience and interaction (Siegel, 2007). It allows for the following of others in the thousands and the ability to be followed by thousands (Johnson-Elie, 2009). As a result, it has the potential for greatness as a mass communication tool, as well as a one-to-one communication, often simultaneously (Johnson-Elie, 2009). While it was first envisioned as a fun way to keep in touch with friends, its ability to meet much more serious needs is being quickly realized (Shropshire, 2009; Antlfinger, 2009). Given the right context, training, and support, it can transform the ways that organizations, businesses, and communities communicate (Robinson, 2009; Ferak, 2009; Antlfinger, 2009). I'll demonstrate in this paper that Twitter is a yet-undiscovered powerful communication tool for academic staff, faculty and students to connect, share, and grow relationships.

Some general comments on the "Twitter Experiment" by Monica Rankin (UT Dallas) There has been a lot of interest in the "Twitter Experiment" video posted by Kim Smith chronicling my U.S. History class at U.T. Dallas and our use of twitter in the classroom. I have fielded a number of inquiries from educators across the United States and even overseas who are interested in finding ways to use social networking in an educational setting. This write-up is intended as an informal summary of my use of twitter in the classroom. I hope it will help to clarify my experience and I welcome additional questions and commentary, particularly suggestions for how to improve this type of classroom interaction. The class: I used twitter in the basic U.S. History II survey course at U.T. Dallas in the spring 2009 semester. This is a "core" course requirement in the state of Texas. It generally enrolls students from all majors across campus. At the beginning of the semester, there were 90 students enrolled in my class. The class met in a large auditorium-style classroom on Monday, Wednesday, and Friday from 11:30-12:20. I had one graduate student teaching assistant to help with grading and other administrative duties for the class.

The Future of Work - good-bye martini lunches, hello working poolside Posted by Erik Larson at 04:28 PM Will social networking and instant messages replace the standard business phone call, the client lunch and the handshake? The Acrobat.com team recently completed a survey with Directions Research, Inc. that points toward an evolution in office workplace culture, including the changing ways white-collar workers are interacting and coordinating their tasks, and how business will be conducted in the social media-rich environment of the 21st century. The survey identified four key categories of knowledge workers: Leaders - Young professionals who use a variety of emerging technologies both at work and in their personal lives Actives - Largely over-35 year old professionals who have adapted to emerging technologies to meet the changing demands of the workplace Followers - The less technically-inclined who rely on e-mail at the exclusion of other technologie Resistors - Generally older workers who are reluctant to adjust to shifts in the workplace and office technologies

Yesterday, I facilitated a session called Mapping Social Media to Strategy. Here's the description: The session will share an overview of why the sequence listen, learn, and adapt is critical to implementing a successful social media strategy. We'll take a look at how to use both qualitative and hard data points to refine and adapt your strategy as well as the role of continuous listening and learning through implementation of pilots. We'll examine what can and can't be quantified as well as various metrics and analytics tools. All this will be shared through a lively mix of discussion and case studies. Takeaways: 1. How to listen to improve the results of your social media strategy implementation 2. An understanding of the right metrics to use and how/when to incorporate qualitative information 3. An introduction to analytic tools and individual/team reflection processes