Social media; the new way to get customer support services - 0 views

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#1 Emenac Incorporated on 26 Dec 12While telephonic services have long been the way to report complaints and interact with customer care programs, with changing times, this is also changing rapidly. In Indonesia, people have now started to use social media websites as the new medium to enter complaints as more than anything else, people today use social media websites almost all day long. Even though other sources such as text messaging, email, mobile applications and websites are also in common usage, social media is fast becoming popular. Read more... http://news.emenac.com/social-media-the-new-way-to-get-customer-support-services/
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