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Pedro Gonçalves

6 Free Chrome Apps and Extensions for Small Businesses : Technology :: American Express... - 0 views

Pedro Gonçalves

A Glut Of Facebook Updates Results In Fewer People Seeing Posts From Pages - ReadWrite - 0 views

  • Fewer people are seeing Facebook posts from brands, businesses and celebrities, the social network has acknowledged. 
  • It is unclear how page views have been affected, but a report from Valleywag today claims the company is slashing organic reach to just one to two percent of people who have clicked a Page’s Like button.
  • Each day, there are an average of 1,500 stories the company can show in someone’s news feed, and Facebook said in December that as a result of the increased competition for post views, many pages will likely see a decline in organic reach.
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  • It recently made tweaks to its algorithm that push updates from Facebook Pages—the presences maintained by organizations and businesses—lower in the news feed and show fewer posts to users.
  • Facebook says the best way to ensure a broad audience is viewing your posts is to buy advertisements. Pages can buy ads by reach, and advertisers can target specific demographics to view posts.
  • As Facebook continues to put an emphasis on more “high quality” content and lowers organic reach, it could force businesses, small mom-and-pop shops and big brands alike, to rethink their marketing strategies. 
Pedro Gonçalves

Social Media Denial Common for U.S. Businesses - 0 views

  • American businesses are in denial about the need to embrace social media. New research finds that 72% of businesses that use social media do not have a clear set of goals or a clear strategy for their social media platforms.
  • This lack of direction is happening despite the fact that 60% of Americans use some sort of social media, according to the Pew Research Center. Businesses, however, are not convinced that social media is anything more than a fad or a temporary phenomenon.
Pedro Gonçalves

Facebook: $7 To Promote My Status Update??? - 0 views

  • Essentially what Facebook is doing here is making users pay to improve their EdgeRank score for individual status updates, the system that Facebook uses to determine how high individual stories appear in the news feed
  • It is really not all that different from how Google has structured its own business, where companies or individuals can pay for keywords to appear as advertisements in search results. The difference is that Google’s search engine is a much more impersonal mechanisms than is the Facebook news feed.
  • Where Facebook is making a mistake is in crossing the bridge between paid sponsored posts for businesses and applying it to individuals
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  • It is one thing to ask a business to pay to increase its visibility, that is the type of thing that businesses budget for. It is another to ask users on their personal pages directly for money. Google has never asked me to spend money to improve the search results for my own name, for instance.
Pedro Gonçalves

Local Businesses Start Warming Up To Facebook Ads: 300K Tried Promoted Posts, 75K Were ... - 0 views

  • 12.8 million small business have a free-to-use Facebook Page, and 8 million use it monthly. By making advertising easier, Facebook got 300,000 of them to buy its new Promoted Posts ads, Sheryl Sandberg explained on today’s earnings call. 25%, or 75,000 of them had never bought Facebook ads before.
  • by designing ad products for mom & pop, Facebook can turn the long tail of businesses into spenders.
  • Mobile is also where users are consuming branded content on mobile.
Pedro Gonçalves

Google+ Gets Down to Business - 0 views

  • brands are increasing their use of the social network for marketing and consumer engagement. As reported by CMSWire, a recent Simply Measured report shows that 64 percent of the Interbrand Top 100 now have an active Google+ Brand page (up 3 percent from December 2011), 22 percent of the brands now have circler counts more than 100,000, up from 13 percent, and more brands are posting more frequently: 43 percent are posting more than three times a week (up from 15 percent in February).
  • Among the top brands, the study showed that engagement on outbound posts is growing. Circle engagement is up 112 percent since February and content engagement is also on the rise as it increased 65 percent since February. 
  • During this preview period, organizations that use Google Apps will be able to use the business features of Google+ for free through the end of 2013
Pedro Gonçalves

7 Tips for Creating a Social Media Plan for Your Business | Social Media Examiner - 0 views

  • A good rule of thumb is to talk about your customers and your industry 80% to 90% of the time, and then discuss your own business. That means you need to start a blog, write white papers, explore trends, release case studies and create infographics.
  • Post frequently and do it consistently. Your ideal goal should be some kind of content every couple of days or so. Avoid going longer than a week without posting.
  • Thorough, in-depth articles and papers will position your business as an industry expert and thought leader, and keep your fans and followers (and even competitors) looking to you.
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  • A talented team can give you a richer, more robust presence than you could ever achieve on your own.
Pedro Gonçalves

Marketing Is Dead - Bill Lee - Harvard Business Review - 0 views

  • Traditional marketing — including advertising, public relations, branding and corporate communications — is dead. Many people in traditional marketing roles and organizations may not realize they're operating within a dead paradigm. But they are. The evidence is clear.
  • First, buyers are no longer paying much attention. Several studies have confirmed that in the "buyer's decision journey," traditional marketing communications just aren't relevant. Buyers are checking out product and service information in their own way, often through the Internet, and often from sources outside the firm such as word-of-mouth or customer reviews.
  • Second, CEOs have lost all patience. In a devastating 2011 study of 600 CEOs and decision makers by the London-based Fournaise Marketing Group, 73% of them said that CMOs lack business credibility and the ability to generate sufficient business growth, 72% are tired of being asked for money without explaining how it will generate increased business, and 77% have had it with all the talk about brand equity that can't be linked to actual firm equity or any other recognized financial metric.
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  • Help them build social capital. Practitioners of this new, community-oriented marketing are also rethinking their customer value proposition for such MVP (or "Customer Champion" or "Rockstar") customer advocates and influencers. Traditional marketing often tries to encourage customer advocacy with cash rewards, discounts or other untoward inducements. The new marketing helps its advocates and influencers create social capital: it helps them build their affiliation networks, increase their reputation and gives them access to new knowledge — all of which your customer influencers crave.
  • Get your customer advocates involved in the solution you provide
  • Florida won half of the "non-buyers" of its anti-teen-smoking "product" away from its much bigger, much better funded competitor. They did so by tapping the best source of buyer motivation: peer influence.
Pedro Gonçalves

Facebook Studio :: Blog | Introducing Graph Search: Help People Discover your Business ... - 0 views

  • The name, category, vanity URL, and information you share in the “About” section all help people find your business and should be shared on Facebook. If you have a location or a local place Page, update your address to make sure you can appear as a result when someone is searching for a specific location. Focus on attracting the right fans to your Page and on giving your fans a reason to interact with your content on an ongoing basis.
Pedro Gonçalves

50% of Web Sales to Occur Via Social Media by 2015 [INFOGRAPHIC] - 0 views

  • a new infographic reveals social commerce sales are expected to bring in $30 billion each year by 2015, with half of web sales to occur through social media.
  • Facebook drives 26% of referral traffic to business websites and those numbers are only expected to increase. About 20% of shoppers already prefer buying products through a brand’s Facebook page compared to its website.
  • . Nearly 10 million registered small businesses have a Facebook presence, and 89% of agencies use the social network to advertise for their business clients.
Pedro Gonçalves

AP Twitter hack causes panic on Wall Street and sends Dow plunging | Business | guardia... - 0 views

  • a false tweet from a trusted news organization sent the US stock market into freefall.The 143-point fall in the Dow Jones industrial average came after hackers sent a message from the Twitter feed of the Associated Press, saying the White House had been hit by two explosions and that Barack Obama was injured.
  • The market recovered within a few minutes of the misunderstanding, but the incident left traders catching their breath and speculating once more about their vulnerability to breaking news in the age of social media.
  • There were also concerns over what many suggested was the lurking menace of trading algorithms that scan the news and trade quickly, causing "flash crashes".
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  • Others attacked the allegedly pernicious influence of high-frequency trading algorithms that comb news and execute trades in nanoseconds.
  • algorithms that engage in high-frequency trading, or HFT: "It's not the fact that @AP was just hacked," he tweeted. "It's the fact that we have HFT algos reading headlines reacting to them."
Pedro Gonçalves

The Science Behind Why Content Gets Shared | Fast Company | Business + Innovation - 0 views

  • "meme" as it came into existence: Richard Dawkins, the rabble-rousing evolutionary biologist, coined it in 1976 as a way to describe how ideas are like genes--reproducing by moving from one mind to another, mutating while they're there, and spreading, spreading, spreading into society.
  • the most successful memes (and we can responsibly generalize that to content as a whole) have a certain evergreen quality to them. This has also been confirmed by Bitly data scientist Hilary Mason, whose link-fueled data set acts an index of the Internet's attention: the most enduringly shared articles have a more timeless than timely quality to them, she once told me in an interview, which presents an interesting dilemma to companies in the business of news.
  • "Past research about memes shows two things that should surprise no one, but are worth emphasizing: If you can figure out what someone is interested in, you can predict how likely she is to share a piece of content. And the more similar a piece of content is to what she has shared before, the more likely she is to share it."
Pedro Gonçalves

Workday Social Media Buzz Is Mostly About Business - 0 views

  • Three out of four workers access social media on the job from their mobile devices at least once a day, and 60% access it multiple times, according to a survey of more than 1,100 employees in North America
  • But they’re not goofing off, the survey shows. Nearly half said connecting with co-workers was the top reason they used social media at work, followed by connecting with others on a fun social platform and connecting with customers.
  • Other leading reasons for using social media at work included having a platform for sharing work-related content and collaborating to drive new ideas and innovative thinking.
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  • customer support and product management reported infrequent use of social media to contact customers (3.1% and 2.9%, respectively).
  • Twitter is overwhelmingly the most popular social media site accessed at work for both personal and professional use at 70%, followed by Facebook at 65% and LinkedIn at 51%.
  • Corporate intranets and other internally built systems came in a distant fourth at 19%.
  • Businesses have recognized that resistance is futile. The survey found there was no difference between light and heavy use at companies with monitored, blocked or restricted sites.
  • “Employees will use social media during the workday,” said Flip Filipowski, CEO, SilkRoad Technology. “These findings make it clear: Companies can either find ways to use social media to achieve measureable business results, or they can ignore it at their own peril. There is a common misperception that people only use social media for personal reasons. This research proves that people are looking to social media to help them be better at their jobs — including connecting with co-workers and customers.”
Pedro Gonçalves

The Rise of the Niche Social Network - 0 views

  • Ticlr.com is an example of how Facebook is evolving into a network of networks, a trend that could someday remove any sense of a website having a beginning and end
  • The Winchester, Mass.-based company depends on getting permission to use members' Facebook contacts in order to make it easy for them to send gifts purchased on Ticlr.com. The gifts can be big to celebrate birthdays and anniversaries or small to break the ice when trying to get a first date.
  • Tradesparq.com reflects a social networking trend in which sites leverage who a person knows as a way to add credibility to potential business deals. Without LinkedIn, Tradesparq.com would be just another business-to-business site. With the professional network, the company can use a buyer's LinkedIn contacts to put him in touch with people who know the Chinese supplier bidding on a product request.
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  • Niche players often manage to initially attract a devoted audience, only to lose them later to a larger competitor that moves into the market. That's because the community usually moves to where there are more people. And Facebook has 800 million people.
Pedro Gonçalves

Want To Hook Your Users? Drive Them Crazy. | TechCrunch - 0 views

  • online, feedback loops aren’t cutting it. Users are increasingly inundated with distractions, and companies find they need to hook users quickly if they want to stay in business. Today, companies are using more than feedback loops. They are deploying desire engines.
  • Desire engines go beyond reinforcing behavior; they create habits, spurring users to act on their own, without the need for expensive external stimuli like advertising. Desire engines are at the heart of many of today’s most habit-forming technologies. Social media, online games, and even good ol’ email utilize desire engines to compel us to use them.
  • At the heart of the desire engine is a powerful cognitive quirk described by B.F. Skinner in the 1950s, called a variable schedule of rewards. Skinner observed that lab mice responded most voraciously to random rewards.
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  • Humans, like the mice in Skinner’s box, crave predictability and struggle to find patterns, even when none exist. Variability is the brain’s cognitive nemesis and our minds make deduction of cause and effect a priority over other functions like self-control and moderation.
  • Recent neuroscience has revealed that our dopamine system works not to provide us with rewards for our efforts, but to keep us searching by inducing a semi-stressful response we call desire.
  • Email, for example, is addictive because it provides all three reward types at random intervals. First, we have a social obligation to answer our emails (the tribe). We are also conditioned to know that an email may tell us information about a potential business opportunity (the hunt). And finally, our email seems to call for us to complete the task of removing the unopened item notification in a sort of challenge to gain control over it (the self). Interestingly, these motivations go away as soon as we’ve actually opened all our emails and the mystery disappears. We’re addicted to checking email while there is still variability of reward and once that’s gone, emails languish in our inboxes.
  • We’re meant to be part of a tribe so our brains seek out rewards that make us feel accepted, important, attractive, and included.
  • But as sociable as we are, our individual need for sustenance is even more crucial. The need to acquire physical things, such as food and supplies, is part of the brain’s operating system and we clearly wouldn’t have survived the millennia without this impulse. But where we once hunted for food, today we hunt for deals and information. The same compulsion that kept us searching for food coerces us to open emails from Groupon and Appsumo. New shopping startups make the hunt for products entertaining by introducing variability to what the user may find next. Pinterest and Wanelo keep users searching with an endless supply of eye candy, a trove of dopamine flooding desirables. To see an example of how the hunt for information engages users, look no further then the right side of this page. There, you will find a listing of popular posts. Using intriguing images and short, attention-grabbing text, the list is a variable reward mechanism designed to keep you hunting for your next discovery.
  • We also seek mastery of the world around us. Game mechanics, found everywhere from Zynga games to business productivity apps like to-do lists, provide a variable rewards system built around our need to control, dominate, and complete challenges. Slaying new messages in your inbox stimulates neurons similar to those stimulated by playing StarCraft.
  • Variable rewards come in three types and involve the persistent pursuit of: rewards of the tribe, rewards of the hunt, and rewards of the self.
  • As B.F. Skinner discovered over 50 years ago, variable rewards are a powerful inducement to creating compulsions.
Pedro Gonçalves

5 Ways To Build Brands In The Post-digital World | Co.Create: Creativity \ Culture \ Co... - 0 views

  • More than two-thirds of global consumers, young and old alike, seek online reviews or recommendations from others. And we’ve all been put off a product or service by a lone bad review. A fluid and uncertain market is the new normal, which means traditional marketing strategies are no longer effective. In this world, responsiveness trumps efficiency. The ability to engage with customers one-on-one, particularly after purchase, is vital to long-term business success. Doing this adds value, generates revenue and--most importantly--builds customer loyalty.
  • Every aspect of your business, across all departments, experiences, environments and communications (‘touchpoints’ as we call them at Interbrand), should feel the same. Think of Disney’s commitment to magic, Apple’s to humanizing technology or BMW’s to driving experience.
  • Brands create value and drive business success. And you need to use digital to make this happen.
Pedro Gonçalves

Smartphone user study shows mobile movement under way - Google Mobile Ads Blog - 0 views

  • 71% of smartphone users search because of an ad they’ve seen either online or offline; 82% of smartphone users notice mobile ads, 74% of smartphone shoppers make a purchase as a result of using their smartphones to help with shopping, and 88% of those who look for local information on their smartphones take action within a day.
  • These are some of the key findings from “The Mobile Movement: Understanding Smartphone Users,” a study from Google and conducted by Ipsos OTX, an independent market research firm, among 5,013 US adult smartphone Internet users at the end of 2010.
  • General Smartphone Usage: Smartphones have become an integral part of users’ daily lives. Consumers use smartphones as an extension of their desktop computers and use it as they multi-task and consume other media.81% browse the Internet, 77% search, 68% use an app, and 48% watch videos on their smartphone 72% use their smartphones while consuming other media, with a third while watching TV 93% of smartphone owners use their smartphones while at home 
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  • Nine out of ten smartphone searches results in an action (purchasing, visiting a business, etc.) 24% recommended a brand or product to others as a result of a smartphone search
  • Local Information Seekers: Looking for local information is done by virtually all smartphone users and consumers are ready to act on the information they find. 95% of smartphone users have looked for local information 88% of these users take action within a day, indicating these are immediate information needs 77% have contacted a business, with 61% calling and 59% visiting the local business
  • Purchase-driven Shoppers: Smartphones have become an indispensable shopping tool and are used across channels and throughout the research and decision-making process. 79% of smartphone consumers use their phones to help with shopping, from comparing prices, finding more product info to locating a retailer 74% of smartphone shoppers make a purchase, whether online, in-store, or on their phones 70% use their smartphones while in the store, reflecting varied purchase paths that often begin online or on their phones and brings consumers to the store
  • Reaching Mobile Consumers: Cross-media exposure influences smartphone user behavior and a majority notice mobile ads which leads to taking action on it.71% search on their phones because of an ad exposure, whether from traditional media (68%) to online ads (18%) to mobile ads (27%) 82% notice mobile ads, especially mobile display ads and a third notice mobile search ads Half of those who see a mobile ad take action, with 35% visiting a website and 49% making a purchase
  • Make sure you can be found via mobile search as consumers regularly use their phones to find and act on information. Incorporate location based products and services and make it easy for mobile customers to reach you because local information seeking is common among smartphone users.  Develop a comprehensive cross-channel strategy as mobile shoppers use their phones in-store, online and via mobile website and apps to research and make purchase decisions.  Last, implement an integrated marketing strategy with mobile advertising that takes advantage of the knowledge that people are using their smartphones while consuming other media and are influenced by it.
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