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fashion brands have always understood storytelling in a way other brands haven't." That might explain why the fashion/retail brands examined averaged 46 repins for their every pin, whereas user-generated fashion/retail pins usually only notch 6 repins. On the other hand, auto brands typically see only three repins versus 10 repins for users’ auto-related pins, and electronics brands average five repins compared to their users’ 14 repins.

best day and time for brands in each vertical to pin—3 p.m. ET on Friday for fashion/retail, noon ET on Friday for auto and 10 p.m. ET on Monday for electronics—but both Bitterman and Gupta said it's hard to decipher how marketers should view those findings. Bitterman inferred that Friday afternoons make sense for fashion/retail and autos because many people shop or take test drives over the weekend and begin planning those outings on Friday. "Electronics kind of stumps me," he said before inferring that Pinterest users interested in electronics may be a relatively smaller population whose prime Web browsing time correlates with prime-time TV.

How about Twitter? It’s surprising to see the popular social media platform didn't make the top five.

59% of the respondents said they used Twitter, helping it score well in the area of intensity, which measures Brand Dependence amongst people who currently use a product or service. But Twitter didn’t fare as well in the prominence ratings, which take stock of how effortlessly and easily thoughts and feelings about a brand come to mind. Twitter also scored lower on more conventional brand measures such as likability, according to Vincent, and qualitative data revealed that people had a hard time relating to the brand because they didn’t fully understand how to use Twitter.

YouTube performed extremely well in the survey, with strong Brand Dependence scores in the areas of brand-self connection and prominence. Competitor Vimeo didn’t do so hot--in fact, only 16% of those surveyed had used the video-sharing destination.

Breaking it down by age without respect to gender, Instagram was the top social media outlet for those under 25, with Facebook coming in second and Pinterest third; Facebook, Instagram and Pinterest were the top three destinations for people 24-44; and those over 45 liked Facebook best, followed by Instagram and Foursquare.

Looking to the future, the social media brands that show the most potential in the eyes of survey respondents overall are Reddit, Tumblr, Snapchat and Vine. Vincent reports they all scored highly on various Brand Dependence measures, and he says their shared challenge going forward will be getting more people to sample what they have to offer.

Liu reasons that the high costs of production and promotion make branded content one of the riskier propositions. "The brands will soon realize that it makes more sense to do placement in a high-profile film," she said. "Less cost, more exposure."

unenfeld said that some of them are still working to understand “the conversational aspect,” both on Twitter and in general, but he noted that Twitter also works well as a broadcast medium for other types of content, like a promotional video. A campaign on Twitter, he said, is “the ultimate complement to a TV buy.”

there is still no reliable way to measure the return on investment. Analytics companies are getting better at tracking whether engaged fans eventually make a purchase decision, but brands are still, by-and-large, forced to look at the number of clicks a brand page feeds to its website.

The report said the focus on click-through rates of display ads and brand pages on Facebook downplays the impact that has on a user's friends and followers.

“The idea behind amplification is that Fans who are reached with brand messages can also serve as a conduit for brand exposure to Friends within their respective social networks,” the report said. “Because the average Facebook Fan has hundreds of Friends, each person has the ability to potentially reach dozens of Friends with earned impressions through their engagement with brand messages.”

“While this research adds weight to the importance of social media, it also brings an important questions to the forefront – are the elevated spend levels among Fans and Friends of Fans the result of the messaging or a predisposition among these segments?

In other words, am I spending more at Best Buy because my friends like it, or because I hang out with people who are into tech gadgets? Am I 38% more likely to get coffee at Starbucks in the next four weeks because I saw a friend liked the brand on Facebook, or am I 38% more likely to get coffee at Starbucks because I run with people who like Starbucks - whether or not they choose to publicly declare so on Facebook?

Most likely, it’s a combination of both, as well as other factors including traditional advertising and proximity. In my case, I end up drinking more Starbucks than I’d like because it’s the only passable coffee shop within walking distance to my house. It’s a decision that I feel better about, perhaps because so many of my friends implicitly endorse Starbucks by liking the company on Facebook.

More than half of Gen C use the internet as their main source of entertainment, and 66% spend the same or more time watching online video as watching television [2].

Conversation drives Gen C, especially when it’s aligned with their interests. They are hungry for content that they can share and spread, no matter where it comes from: other people, content providers, brands.

The majority -- 85% -- of Gen C relies on peer approval for their buying decisions [2]. The under 35 set will be 40% of the population by 2020. But more importantly, by then, we’ll all likely be Gen C.

Gen C has a camera in their pockets, so the stuff they capture and curate looks more common, ordinary, even pointless at times. But the ordinary-ness of it all is what is extraordinary. Pictures of the everyday-ness around them allow them to find new meaning, as if they are seeing things for the first time.

They record every detail and then curate that content to reflect their personal values and how they see the world. In fact, 1 in 4 upload a video every week and nearly half upload a photo every week [2]. It’s their way of controlling how they want to be perceived by others

Giving them a way to add their own uniqueness to an experience gives them a reason to add it to the collage of their lives.

Giving them content that matches their definition of quality has become their expectation, not a nice to have.

Well-thought-out, useful and interesting branded content has more opportunity than ever to contribute meaning to people’s everyday lives. But there is also greater risk than ever from messaging that doesn’t feel authentic, relevant, personalized, and participatory.

Gen C wants to give us signals of their interest. They are looking to connect directly with brands that create experiences that offer something relevant and valuable, and they expect that we’ll be ready and willing to act on those signals and continuously improve the quality of our interactions with them.

Rather than starting by thinking about how to reach or broadcast to as many people as possible to get to those who matter, what if we began with engaging those who matter the most. We could prioritize surfacing the 5% — and make our entire plan better by learning from their interactions and leaning on their advocacy to expand our reach in a smarter way. We wouldn’t be abandoning “reach”; we’d be reorienting our thinking towards greater “engaged reach”?

By turning the reach-driven funnel upside down, we’re in effect creating an ‘engagement pyramid’. The engagement pyramid isn’t just about retention and growth of our existing customer base. It’s about starting with the 5% who will be most interested in what we have to say and most willing to speak for us. This group not only includes current customers, but also those most likely to influence others toward your brand.

you need to be “always on” because Gen C is “always on”.

Prioritize content, beyond commercials

Some of today’s most successful brands realize the power of their fans to help generate content that they in turn surface to a broader group.

Being human in social media, then, involves identifying all aspects of that personality — even the less obvious or less corporate ones — and embracing them as a whole. From there, the surface symptoms we referenced at the beginning of the column — tone, language, aesthetics — will be easier to define.

Agile content development is best executed by a partner that has strategy, production, and analytics under one roof, combining what agencies traditionally do best with what production companies traditionally do best.

When strategy, creative, and production teams can sit side by side and collaborate fluidly, agile content is the by-product.

A perfect example of this is Red Bull, which has even gone a step further to combine brand, agency, and production company into one. No one would argue that they are not one of the most successful agile content marketers on the planet.

The most important part of setting your brand’s agile content strategy is having a clear idea of why your brand is creating content to begin with.

Next, your responsibility is to make sure that the content you’re creating is meeting your brand’s overall objectives. Your selected content partner should be responsible for making sure the content you create is something that your target consumer actually wants to see.

Once your brand’s content strategy is set, it should be seen as a living framework that should evolve over time. Recognize that your brand and content both live in a dynamic world that changes constantly.

Appinions, a company that analyzes data from five million sources to determine the influence of a brand, topic or person and promises to hook up companies with the most relevant influencers, earlier this month raised an extra $3 million in funding.

the "importance" of someone in a social network isn't simply how active or how many other people they're linked to--it's also a question of how well-connected and active each of these others are too.

Companies of all stripes are becoming aware of the power of high-value social media influencers, which is why they're signing up to campaigns like Klout's Perks. The idea is that via Klout, high-scoring individuals are "rewarded" with a physical gift or perhaps a discount voucher if they're influential in topics connected to the brand in question.

Klout is contentious to say the least, however, and its algorithm (not unlike Google's) is both mysterious and controversial--leading to debates like this extended thread on Google Plus.

Chou calls the number of followers a “vanity metric” that doesn’t say much about how effective a social campaign is. Marketers can, after all, pay for followers. For now, the best way to measure the effectiveness of a social media campaign is to figure out which messages posted to Facebook, Twitter and other sites result in the highest levels of interaction.

A message that does not work is more dangerous than a message that doesn’t spur action: It can cause followers to lose interest. “Content turns into spam at some point,” Chou said. “At some point, if I'm posting a ton of crap to any network, someone might choose to unfollow me.”

Chou outlined four ways social media managers could measure the effectiveness of their posts: Virality: Good content gets shared. A viral video is cheap to make and can bring your message to new eyeballs. “Other mediums don’t have that,” Chou said.

Engagement: The 80/20 rule applies to social media, Chou said: 20% of the people generate 80% of the sharable content. “The more granular you can get... the better understanding you have of what's going on,”

Advocacy: Social media lets brands get endorsements from everyday people, so brands should pay attention to posts that get retweeted. “If my friend posts something, it means more to me than if some random brand posts something,” he said. Retention: Every message needs to be measured for its retention value. Every new follower is an additional member of the audience for your next message. 

The people who use your product or service: The voice of the customer is the most influential of all. Provide loyal consumers with an opportunity to get involved by sharing their stories. Identify digital influencers that fit your brand aesthetic and explore partnership opportunities. This approach is heavily evident in the fashion industry, where brands routinely work with fashion bloggers on everything from Twitter chats to advertising campaigns.

The people who support you: Why not collaborate on content development with partners or vendors? By working together, budgets become more manageable and both parties can benefit from the potential PR story. By working together, you can deliver deeper impact and cast a wider net. 

With more brands developing more and more content, we will naturally reach a point of over-saturation where only the very best stories will make an impact. As such, it is absolutely crucial to begin to refine and optimize current content marketing practices. Also, with the line blurring between marketing or brand managers and content developers, it’s worth noting that those best suited for positions in content marketing have a rare combination of business and marketing acumen, digital savvy, as well as journalism, public relations, film, and even creative writing. For those with this mega-mix, employment opportunities abound.

Social media is not a popularity contest. Followers don't equal influence. Don't make this a volume game.

Social marketing is a brand-building tool first and foremost. For decades, traditional advertising media have been let off the hook when it comes to measuring direct financial ROI. You should do the same with your organization's efforts in social media.

Traditional branding focuses on logos. Social media branding must be focused on people. Humanize your brand is the golden rule of social media, because humans connect with humans, not logos. Traditional marketing has always approached branding as a way to control the message.

Controlled messages are distrusted in a world where social media can expose them so quickly. Revealing the people behind your brand builds trust. Trust is the first step to building loyalty.

There's no way to compare the results to people's views on standard banners, because Harris didn’t ask respondents about that format. It did, however, ask the same questions about infomercials and print advertorials, with similar results.

We’re not saying native doesn’t have a place in a marketing mix. We’re saying, that’s not the most effective way to build a brand.”

Of course, there are issues with self-reported surveys, especially one that requires participants to be honest about their views about something as divisive as advertising.

It’s also worth noting that Harris showed respondents generic examples of sponsored stories, not examples of actual sponsored stories people are served on their own Facebook news feeds, where the ads are aligned with their personal experiences and preferences.

“Engagement rates with sponsored stories are substantially higher than other ads on the site, and typically, [people] engage with things they find relevant and interesting,” Bruich said. “We do not see any evidence that they negatively impact people’s experience on the site.”

the results also conflict with joint research by Nielsen and Facebook that found that overall, social ads—those served to Facebook users whose Facebook friends are fans of, or interacted with, the advertised brand—generated a 55 percent lift in recall over non-social ads.

a new survey due out today by Harris Interactive for MediaBrix, a social and mobile ad firm, says otherwise. Harris asked online adults what they thought about three native ad formats—Twitter’s Promoted Tweets, Sponsored Stories on Facebook and video ads that appear to be content. According to the survey, a majority found the ads negatively impacted or had no impact on their perception of the brand being advertised.

People had the strongest reaction to sponsored video ads, with 85 percent saying they

negatively impacted or had no impact on their perception of the brand. Sixty-two percent said the same of Promoted Tweets and 72 percent of Sponsored Stories. The survey also revealed that 45 percent found Promoted Tweets misleading, while 57 percent and 86 percent said the same about Sponsored Stories and video ads, respectively.

Neuroscientists explain that synapses occur inside the brain when we’ve made a connection between various different things. The more random the components connected, the more synapses occur. Synapses are the basis of creativity. In other words, synapses firing equals creative joy. As kids, that happens all the time because everything is new. Everything is unlike. And we aren’t constrained by the rules about what “goes together.” Why else was putting the Barbie in the toy car wash more fun than putting the car in the car wash? The visual web frees us to return to this childlike state, where we can adventure through a whole array of different, seemingly unrelated images and clips--be they old, new, from a world away or own backyard--sparking our all-important synapses and helping us come up with new combinations and ideas so easily.

The only thing better than going on this journey of discovery is sharing it with others. This “gift” of sharing contributes to an energy exchange that amplifies our own pleasure--and is something we’re hardwired to do.

start thinking like a creator, less like an advertiser. While posting the glossy photos from the photo shoot or :30 spots online may be part of your approach, it shouldn’t be your entire approach. Think content, not commercials.

Help us rediscover the beauty of a forgotten familiar. Find something familiar--in your product, brand, or from people’s lives--and help us see it in a fascinating new light. It could be as simple as taking a kitchen appliance and turning it into a science experiment or reminding people to capture just one second of their daily lives and compile a beautiful montage.

Search for your brand online. Chances are your fans are already mixing and mashing your brand with something seemingly unrelated. Build on it, fuel it, steer it, and help us make more with it.

Ditch the pitch. Instead, start an energy exchange. Create content that reminds us of our own capacity for excitement, happiness, and vivacity so we want to share in it with others.

Facebook charges brands less to promote content with high engagement rates than it does for sub-par content. “Content that doesn’t get any play and is optimized out of Newsfeeds is more expensive to promote to more people,” he said. “That’s good for [people] because they are seeing relevant content, and it’s good for brands because we’re encouraging them to create engaging content.”