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Pedro Gonçalves

Twitter Is About To Officially Launch Retargeted Ads [Update: Confirmed] | TechCrunch - 0 views

  • Twitter has confirmed our scoop with the announcement of Tailored Audiences - its name for retargeted ads. Available globally to all advertisers via a slew of adtech startup partners, advertisers will be able to target recent visitors to their websites with retargeted Promoted Tweets and Promoted Accounts.
  • Twitter’s users are on mobile. Seventy percent of its ad revenue already comes from the small screens, and it likely follows that a majority of engagement is on mobile, too.
  • retargeting happens like this. You visit a website, say a travel booking site, and look at a page for buying a flight to Hawaii. You chicken out at the last minute, don’t buy, and navigate away, but the site has dropped a cookie for that Hawaii flight page on your browser. Then, when you visit other sites or social networks that run retargeted ads, they detect that cookie, and the travel site can show you an ad saying “It’s cold in SF. Wouldn’t a vacation to Hawaii be nice?” to try to get you to pull the trigger and buy the flight it knows you were already interested in. But without cookies on mobile, you can’t retarget there… …unless you can tie the identity of a mobile user to what they do on the computer. And Twitter can. It’s one of the few hugely popular services that individuals access from multiple types of devices.
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  • Essentially, when you log into your account on your full-size computer, Twitter will analyze the cookies in your browser to see where you’ve been on the non-mobile web. Then, when you log in to that same account on mobile, it can still use your web cookies to hit you with retargeted ads.
  • mobile phones don’t have the ability to set cookies so you can’t do retargeting.
  • Facebook only recently began allowing retargeted ads on mobile, and only through a “custom audiences” targeting program separate from FBX.
  • Lucky for Twitter, most of what people do on it is public, so it doesn’t spark the same privacy concerns as Facebook. Twitter also offers an opt-out of retargeting under Promoted Content on its Security And Privacy settings page. Plus it honors Do Not Track for users that enable it in their browsers.
  • It’s also recently opened up keyword targeting so advertisers can reach people who’ve tweeted certain words. Between keyword targeting and cookie retargeting, Twitter is breaking out of the demand generation and into the lucrative demand fulfillment part of the advertising funnel where Google’s search ad business lives. Advertisers are willing to pay top dollar if you can deliver them someone ready to buy their product. And there’s no better sign of someone’s intent to buy than having recently visited a site and almost made the purchase already. Cookies could be very tasty for Twitter.
Pedro Gonçalves

Twitter Help Center | Guidelines for Contests on Twitter - 0 views

  • Contests and sweepstakes on Twitter may offer prizes for tweeting a particular update, for following a particular user, or for posting updates with a specific hashtag.
  • Please be sure to include a rule stating that anyone found to use multiple accounts to enter will be ineligible.
  • Please don’t set rules to encourage lots of duplicate updates (like saying, “whoever retweets this the most wins”).  Your contest or sweepstakes could cause users to be automatically filtered out of Twitter search. Plus, instead of their followers seeing your cool contest or sweepstakes, their followers might start getting annoyed by your contest. You might want to set a clear contest rule stating that multiple entries in a single day will not be accepted.
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  •  When it comes to picking a winner, you’ll want to see all the contestants. If the updates include @username mention to you, you’ll be able to see all the updates in your Mentions timeline (see here for more information on replies and mentions). Just doing a public search may not show every single update, and some contestants may be filtered from search for quality.
  • You might decide to have users include relevant hashtag topics along with the updates (like #contest or #yourcompanyname)
Pedro Gonçalves

Where Did All The Search Traffic Go - 0 views

  • Search traffic to publishers has taken a dive in the last eight months, with traffic from Google dropping more than 30% from August 2012 through March 2013, according to research done by BuzzFeed. While Google makes up the bulk of search traffic to publishers, traffic from all search engines has dropped by 20% in the same period.
  • Of the three major search engines — Google, Yahoo and Bing — only Yahoo saw growth in this period. While Yahoo grew search traffic in this period, it sent 21M referrals to publishers in March, less than half of the 48M referrals sent by Google. Traffic from Bing dropped 12%.
  • In the past, we've reported how referrals from social platforms like Facebook to the BuzzFeed Network were growing, and at times sending more traffic than search. While that difference was at times marginal — 5 to 10M referrals — its now sustained and significant. In March, Facebook sent 1.5x more traffic than Google, the greatest difference we've ever measured between the platforms. At the same time, we've watched traffic from other social platforms — Twitter and Pinterest -—continue to grow an audience and drive traffic traffic to publishers. "Dark social," that netherland of direct traffic, is also accelerating on the network, growing referral traffic to publishers by 52% over the past twelve months. By comparison, referrals from social platforms, i.e. the Facebooks, Twitters, Pinterests and Reddits of the world, grew by 25%. It begs the question, could direct traffic be taking the place of search?
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  • user behavior is changing, and we are seeing a shift in the way readers discover their content.
  • We know that most of direct/dark social traffic is from mobile and apps. Could it be that social apps that aggregate content like Pulse or Flipboard are growing in importance?
  • When SEO was king, publishers sought to program their content to be discovered by Google. Now that content requires human muscle to be shared on social platforms, publishers need to expend a different kind of energy focused on creating content that's emotional, funny and discoverable — i.e. the stuff you might want to share. And this may be what's killing search traffic too.
Pedro Gonçalves

Dick Costolo: How Brands Are Tweeting - PSFK - 0 views

  • The Twitter CEO talked at length on how brands use Twitter for ‘multi-dimensional conversational influence’. He said that Louis Vuitton uses difference accounts for the different levels of staff. There is a consistent tone of voice but they staff can post how they see fit and this brings authenticity. “It’s an explicit mapping of Twitter,” Costolo explained.
Pedro Gonçalves

26 Ways to Create Social Media Engagement With Content Marketing | Social Media Examiner - 0 views

  • you need writers and team members who can think strategically about the content that will resonate most with your audience.
  • Search for people asking questions about your keyword or phrase on Twitter.
  • “Content curation is not about collecting links or being an information packrat, it is more about putting them into a context with organization, annotation and presentation.  Content curators provide a customized, vetted selection of the best and most relevant resources on a very specific topic or theme.”
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  • Post curated content 50%, original content 30% and promotional material 20% of the time.
  • The data in a piece of content posted on Google+ is immediately indexed for Google search. On Twitter or Facebook, Google has restricted access to the data and indexing can take a few days. AuthorRank, the digital signature for Google+ users, is also set to affect the ranking order for search results.”
  • Take time to comment
  • Place your keywords:In the Bio or About Us section of all of your social networks
  • Post status updates often (especially every morning).
  • In survey after survey, smartphone users want to know if a close physical location is open. Content for these types of searches should include basic contact information—address, phone number and operating hours—as well as a short description of the location highlighting why a visitor should choose that location.
  • replying to the comments on media can be as important as the creation of the content itself. When someone comments, you must reply.”
Pedro Gonçalves

STUDY: Facebook's Role In Pew Research Center's 'State Of The News Media 2014' - AllFac... - 0 views

  • 50 percent of social network users share or repost news stories, images, or videos, while 46 percent discuss news or current events on their networks, and 11 percent have submitted their own content to news websites or blogs. Pew reiterated its findings from a report earlier this month that Internet users who arrive at the 26 news websites it analyzed by directly typing in those sites’ URLs or via bookmarks spend far more time on those sites, view more pages, and return more times per month that Internet users who arrive via Facebook.
  • 78 percent of Facebook users see news while they are on the social network for other reasons. Only 34 percent of Facebook news consumers like news organizations or individual journalists, which Pew interprets to mean that most of the news they see on the social network is shared by their friends. Facebook news consumers reported seeing entertainment news the most, followed by “people and events in my community,” sports, national government/politics, crime, health/medicine, and local government/politics. News consumers on LinkedIn were high earners and college-educated, while those from Twitter were younger than those from Facebook, Google Plus, and LinkedIn.
  • One-half of Facebook users get news there even though they did not go there looking for it. And the Facebook users who get news at the highest rates are 18- to-29-year-olds.
Pedro Gonçalves

Making the Most of Social Media Analytics - 0 views

  • The impact of social media is harder to measure than, say, the effectiveness of banner ads, because social media are often used to build brand loyalty. A person may see an ad or promoted social media message but choose not to click through, then search for the product later, and finally make a purchase on a third, fourth or fifth visit to the company's website. While social media didn't have a direct hand in the click-through and sale, it did have a hand in how the brand made a conversion.
  • Too many brands - GM included - rely on likes (which can be artificially inflated) and direct click-throughs (which don't always result in sales). And while the industry is making strides to help brands better measure what they get for their social media buck, there is still a ways to go, Chou said. Social marketing by brands "is just terrible right now," he observed. "I can't tell you exactly what it should be, but I can tell you it sucks right now. People just shout."
  • Right now, marketers can’t easily measure a follower who doesn’t click on links or interact directly with a brand’s Facebook page or Twitter feed. That will change as social media tracking gets better.
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  • Chou calls the number of followers a “vanity metric” that doesn’t say much about how effective a social campaign is. Marketers can, after all, pay for followers. For now, the best way to measure the effectiveness of a social media campaign is to figure out which messages posted to Facebook, Twitter and other sites result in the highest levels of interaction.
  • A message that does not work is more dangerous than a message that doesn’t spur action: It can cause followers to lose interest. “Content turns into spam at some point,” Chou said. “At some point, if I'm posting a ton of crap to any network, someone might choose to unfollow me.”
  • Chou outlined four ways social media managers could measure the effectiveness of their posts: Virality: Good content gets shared. A viral video is cheap to make and can bring your message to new eyeballs. “Other mediums don’t have that,” Chou said.
  • Engagement: The 80/20 rule applies to social media, Chou said: 20% of the people generate 80% of the sharable content. “The more granular you can get... the better understanding you have of what's going on,”
  • Advocacy: Social media lets brands get endorsements from everyday people, so brands should pay attention to posts that get retweeted. “If my friend posts something, it means more to me than if some random brand posts something,” he said. Retention: Every message needs to be measured for its retention value. Every new follower is an additional member of the audience for your next message. 
Pedro Gonçalves

On Mobile, Google Demotes The Click | Fast Company - 0 views

  • You click. You buy. An advertiser pays. In an over-simplified sense, that’s how desktop digital advertising works. That system doesn’t work as well on mobile, however, where an estimated 40% of clicks are accidents (or fraudulent) and advertisers are still wary of their value. Research firm eMarketer projects that advertisers will dedicate just 2% of their budgets to mobile advertising this year--even though customers are increasingly logging in through their mobile devices.
  • At Google and other companies that sell advertising, the golden question has become not how to get consumers to simply click more mobile ads, but how to measure effectiveness beyond the click--even if that means tracking offline actions or purchases made on another screen.
  • “There’s this incredibly new, incremental engagement point called ‘out and about’ or called ‘sitting on public transportation’ or called ‘at home on the couch in front of the TV' and these are places where we didn’t used to be connected,” Jason Spero, Google's head of mobile ads for the Americas, tells Fast Company.
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  • In these new mobile settings, maybe success for an ad doesn’t mean lots of clicks or even lots of online purchases. Maybe it means phone calls, or foot traffic to stores. Maybe it means someone searches for something now and later follows up on a desktop computer. Google has been exploring ways to measure all of these possibilities.
  • aims to turn foot traffic into a measurable outcome of mobile ads, something that it has already done with phone calls. With a click-to-call ad offering, users can click a phone number within their search results to call an advertiser who has sponsored the term.
  • A Google spokesperson says that on average, campaigns see on average a 6% to 8% increase in average click-through rate when brands include a click-to-call phone number in an ad.
  • About 30% of restaurant searches and 25% of movie searches take place on mobile devices. About 25% of YouTube traffic is mobile. But according to earnings reports the company filed with the SEC, its cost-per-click fees and profit margins are smaller for mobile advertising products than for similar advertising on its websites.
  • He argues that it makes more sense to measure effectiveness of mobile advertising by metrics such as reach, frequency, and recall--like TV--than by the same click-through metric on which desktop digital advertising relies.
  • Facebook's Head of Measurement and Insights, Brad Smallwood, recently made a similar argument for all digital advertising, desktop included. He wrote in a blog post that when brands focus on reach rather than clicks on Facebook, they have 70% higher return on investment from their campaigns. T
Pedro Gonçalves

"Organization Markup" Supported As Non-Google+ Way To Put Logos In Knowledge Graph Box - 0 views

  • what did Google announce today? A new way to get your company logo within the Google Knowledge Graph box, if Google decides to show one for your company.
  • Google’s post today says that Schema.org organization markup can be used now as a way for publishers to tell Google what preferred logo they’d like to appear there. Google’s post didn’t make it clear that this was happening only for the Knowledge Graph box, causing us to originally write that this was going to put logos next to search listings. However, Google has since clarified that logos do not show next to search results as with authorship, but rather, in the Knowledge Graph box that sometimes shows for companies. Just using the markup doesn’t guarantee that your logo will be used. It only helps suggest this to Google, which makes the ultimate decision.
  • for most companies, doing Google+ is going to be a far more effective way to gain logo visibility than using organizational markup. But the option is there, for those who just don’t want to be on Google+.
Pedro Gonçalves

The Rise Of Visual Social Media | Fast Company - 0 views

  • "Blogs were one of the earliest forms of social networking where people were writing 1,000 words," says Dr. William J. Ward, Social Media professor at Syracuse University. "When we moved to status updates on Facebook, our posts became shorter. Then micro-blogs like Twitter came along and shortened our updates to 140 characters. Now we are even skipping words altogether and moving towards more visual communication with social-sharing sites like Pinterest."
  • This trend toward the visual is also influenced by the shifting habits of technology users. As more people engage with social media via smartphones, they're discovering that taking a picture "on the go" using a high-resolution phone is much less tedious than typing out a status update on a two-inch keyboard.
  • A 2012 study by ROI Research found that when users engage with friends on social media sites, it's the pictures they took that are enjoyed the most. Forty-four percent of respondents are more likely to engage with brands if they post pictures than any other media
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  • "The need for publishers to get to the point quicker than ever came about as humans became more pressed for time and content became more infinite. For publishers, it was evolve or risk losing their audience, and the only thing shorter than a tweet or post is a picture."
  • Search engines now rank content based on social conversations and sharing, not just websites alone.
Pedro Gonçalves

Use Big Data to Predict Your Customers' Behaviors - Jeffrey F. Rayport - Harvard Busine... - 0 views

  • The beauty of such Big Data applications is that they can process Web-based text, digital images, and online video. They can also glean intelligence from the exploding social media sphere, whether it consists of blogs, chat forums, Twitter trends, or Facebook commentary. Traditional market research generally involves unnatural acts, such as surveys, mall-intercept interviews, and focus groups. Big Data examines what people say about what they have done or will do. That's in addition to tracking what people are actually doing about everything from crime to weather to shopping to brands. It is only Big Data's capacity for dealing with vast quantities of real-time unstructured data that makes this possible.
  • the number of Google queries about housing and real estate from one quarter to the next turns out to predict more accurately what's going to happen in the housing market than any team of expert real estate forecasters. Similarly, Google search queries on flu symptoms and treatments reveal weeks in advance what flu-related volumes hospital emergency departments can expect.
  • Much of the data organizations are crunching is human-generated. But machine sensors — what GE people like CMO Beth Comstock called "machine whispering" when I talked with her this past summer — are creating a second tsunami of data. Digital sensors on industrial hardware like aircraft engines, electric turbines, automobiles, consumer packaged goods, and shipping crates can communicate "location, movement, vibration, temperature, humidity, and even chemical changes in the air."
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  • Knowing the right time to deliver the right message (or action) in the right place before the time has come will bestow extraordinary power to those who wield such intelligence with intelligence
Pedro Gonçalves

Report: Pinterest Beats Yahoo Organic Traffic, Making It 4th Largest Traffic Driver Wor... - 0 views

  • Pinterest has beaten out Yahoo organic traffic, making Pinterest the fourth largest traffic driver worldwide
  • Google, Yahoo, and Bing organic traffic decreased by 15.63% on average since January, which the firm speculates may indicate more people are discovering content through social sites like Pinterest.
  • it could also be because Shareaholic’s data, which comes from a network of 200,000 publishers using its social sharing and content analysis tools, is more likely to reflect an engaged community where people are comfortable with using social networking sites to perform searches. In other words, it’s not a big picture study here – just a slice.
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  • The social network also sent more referral traffic than Google+, LinkedIn and YouTube combined in January, Twitter in February, and StumbleUpon, Bing, and Google referral traffic in June. However, it’s still far, far behind Google organic traffic, as well as direct and Facebook referral traffic.
  • “Pinterest is a great firehose of traffic, but the users don’t necessarily become weekly active or daily active users.”
Pedro Gonçalves

How to Manufacture Desire: An Intro to the Desire Engine | Nir and Far - 0 views

  • Addictive technology creates “internal triggers” which cue users without the need for marketing, messaging or any other external stimuli.  It becomes a user’s own intrinsic desire. Creating internal triggers comes from mastering the “desire engine” and its four components: trigger, action, variable reward, and commitment.
  • A company that forms strong user habits enjoys several benefits to its bottom line. For one, this type of company creates “internal triggers” in users. That is to say, users come to the site without any external prompting. Instead of relying on expensive marketing or worrying about differentiation, habit-forming companies get users to “self trigger” by attaching their services to the users’ daily routines and emotions. A cemented habit is when users subconsciously think, “I’m bored,” and instantly Facebook comes to mind. They think, “I wonder what’s going on in the world?” and before rationale thought occurs, Twitter is the answer. The first-to-mind solution wins.
  • A multi-screen world, with ad-wary consumers and a lack of ROI metrics, has rendered Don Draper’s big budget brainwashing useless to all but the biggest brands. Instead, startups manufacture desire by guiding users through a series of experiences designed to create habits
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  • The trigger is the actuator of a behavior—the spark plug in the engine. Triggers come in two types: external and internal. Habit-forming technologies start by alerting users with external triggers like an email, a link on a web site, or the app icon on a phone. By cycling continuously through successive desire engines, users begin to form internal triggers, which become attached to existing behaviors and emotions. Soon users are internally triggered every time they feel a certain way.  The internal trigger becomes part of their routine behavior and the habit is formed.
  • After the trigger comes the intended action. Here, companies leverage two pulleys of human behavior – motivation and ability. To increase the odds of a user taking the intended action, the behavior designer makes the action as easy as possible, while simultaneously boosting the user’s motivation. This phase of the desire engine draws upon the art and science of usability design to ensure that the user acts the way the designer intends.
  • What separates the desire engine from a plain vanilla feedback loop is the engine’s ability to create wanting in the user. Feedback loops are all around us, but predictable ones don’t create desire. The predictable response of your fridge light turning on when you open the door doesn’t drive you to keep opening it again and again. However, add some variability to the mix—say a different treat magically appears in your fridge every time you open it—and voila, desire is created. You’ll be opening that door like a lab rat in aSkinner box.
  • Variable schedules of reward are one of the most powerful tools that companies use to hook users. Research shows that levels of dopamine surge when the brain is expecting a reward. Introducing variability multiplies the effect, creating a frenzied hunting state, which suppresses the areas of the brain associated with judgment and reason while activating the parts associated with wanting and desire. Although classic examples include slot machines and lotteries, variable rewards are prevalent in habit-forming technologies as well.
  • The exciting juxtaposition of relevant and irrelevant, tantalizing and plain, beautiful and common sets her brain’s dopamine system aflutter with the promise of reward. Now she’s spending more time on the site, hunting for the next wonderful thing to find. Before she knows it, she’s spent 45 minutes scrolling in search of her next hit.
    • Pedro Gonçalves
       
      Maybe... but how can that time be leveraged in a focused (and profitable) way?
  • unlike a sales funnel, which has a set endpoint, the commitment phase isn’t about consumers opening up their wallets and moving on with their day. The commitment implies an action that improves the service for the next go-around.  Inviting friends, stating preferences, building virtual assets, and learning to use new features are all commitments that improve the service for the user. These commitments can be leveraged to make the trigger more engaging, the action easier, and the reward more exciting with every pass through the desire engine.
  • As Barbra enjoys endlessly scrolling the Pinterest cornucopia, she builds a desire to keep the things that delight her. By collecting items, she’ll be giving the site data about her preferences. Soon she will follow, pin, re-pin, and make other commitments, which serve to increase her ties to the site and prime her for future loops through the desire engine.
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