Group items tagged

"Olivia Sprinkel "I believe that the most significant choice that we can make in today's society is to be a Consumer or to be a Creativist. […] This default way of being is now so entrenched that 'consumer' is the default label for people. And in terms of public services, which are provided by the taxes that we pay, we are just service users-we consume services. So what's the alternative? To be a Creativist: To reclaim the right to our individual identities; To play an active role in shaping, in creating our lives from the inside out; To fulfill our need to create which is part of all of us." "

are you creating un-necessary boundaries, obstacles and barriers within your services for service users?

"As a business it's tempting to think of a 'tribe' as a 'customer base.' That's wrong. People aren't part of a tribe simply because they buy a product or service. What qualifies them as a tribe are their connections. Tribes of customers are connected to an idea, each other, products, services, employees, etc.-creating a network of connections to the business as a whole."

"Clinks Volunteering Guides Clinks has published a series of guides designed to support organisations in their day-to-day work with offenders. The guides have been developed with the expertise of Volunteering England, Charities Evaluation Services, and the Mentoring and Befriending Foundation. Targeted at those who involve volunteers, or provide mentoring and befriending services to offenders and ex-offenders, these guides are designed to support any organisation whether they are already established or just setting up."

SUI - homeless link example of Service User Involvement (SUI)

guardina take on public involvement in public services

""A**holeology: The Science Behind Getting Your Way and Getting Away With It," to explain how applying the a-hole principle can help you effectively deal with bad customer service."

google books - but to do with housing - Service User Involvement (SUI).

This is been bookmarked - as I'm looking at an interesting angle of what the Angels did with CLP for FLF. The angle is Service User Involvement (SUI)

Doodle without google - shows how arts can be involed in story telling. Does your cause want to highlight isolation? obstacles? - how can you put art to work for you to tell your service user stories?

how to add your skype prime service on your website/blog - charging for your call time - support services with skype.

"the Oneplace website. Here you can see how local public services are performing in England, if they provide value for money and where they could improve. The Audit Commission, Care Quality Commission, HM Inspectorates of Constabulary, Prisons and Probation and Ofsted are working together to provide an independent overview of the quality of life in your area. You can also discover how well local public organisations, such as councils and police forces work together to meet local needs."

"khan you do it?" - yes he Khan, so can you ;-) is there a way you could use your services to hook in some more service users, so they overcome their fears and psychological barriers? Perhaps inspire and motivate them to share their life-knoweldge to help others?

Power of web video to influence & persuade: how are you using your video in your services and for service users?

How can digital and the internet be integrated into your overall learner/service user experience? Would you use it to persuade? to re-assure? to provide tips? to share rich service user knowledge? - check this case study of the shoe-trainer biz to get your creative juices flowing ;-D

resource website for our lovely chums delivering front line services: resources, knowledge sharing, tools, etc. Enjoy

organisation met on institute of fundraising event MERU (www.meru.org.uk) uses this service to collect donations online