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"For example, when Twitter was redesigning their desktop experience, live usability tests were projected on the wall of the development war room, as the developers were working. When something interesting happened in the test, the user researcher (observing from the war room), would say, "Hey everyone, you need to see what's happening here." Real time user research is a component of a Lean UX process."

Research behind google+ circles

UX researchers are exposed to a broad cross-section of people and personalities, especially when it comes to conducting user tests. Frequently, the people we encounter are willing, helpful participants to the research process - but what happens when respondents aren't so willing or helpful?

Description of Firefox's process of investigating how people bookmark.

Elements of user experience: Value, Usability, Adoptability, Desirability.

UIE article on traits of successful and failed persona projects

The concept of social commerce can be taken literally, as in making a purchase directly through a social media property. This can be done, such as renting "The Big Lebowski" and watching it on Facebook. That's happening now, but as a revenue stream, it's insignificant.

In part one of this series, we examined some of the more problematic personality traits user researchers are likely to encounter in their work. Now that we've seen how individual personalities can put a damper on your day; let's explore some ways to overcome the problems inherent to each.

Originally published: Aug 18, 2010 The participant was struggling. While he was a high-volume customer who had bought tons from this site in the past, today he wasn't getting along with the checkout process. Confusion happened in both directions: the shopper didn't understand what the site was trying to tell him and the site definitely didn't understand what he wanted.