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Maggie Tsai

How to send your FF profile to help us debugging - 98 views

debugging firefox profile tip

started by Maggie Tsai on 02 Jun 07
  • Maggie Tsai
    #1 Maggie Tsai on 02 Jun 07
     
    Due to users' different settings, computer specs, etc... sometimes we have difficulty reproducing users reported bugs. In the case of Firefox browser user, it sometimes helps when the user can send us a copy of their FF profile, and may be easier for us to duplicate the issue.

    To send us your FF profile, please do the following steps:

    1) clear your FF private data

    2) go to C:\Documents and Settings\(your
    username)\ApplicationData\Mozilla\Firefox and compress the files in
    this folder --- > note: this is a hidden file, to locate it,

    please go to windows explore, tools === > Option === > view == > hidden /
    show == > show all docs. Then, please check the corresponding name

    3) Send it to
    joel 【at 】 diigo dot com

    By the way, the compressed file maybe too large for email. you can send
    it by

    http://www.yousendit.com/

    4) Please set a temporary password (go to tools > > profile to change) and advise your username and temporary password.

    5) Please also advise the details of your computer specs (such as operating system, browser version, extensions / themes installed in FF), etc...

    Thanks
  • Spiral Funk
    #2 Spiral Funk on 03 Jun 07
     
    maggie_diigo wrote:
    > 5) Please also advise the details of your computer specs (such as operating system, browser version, extensions / themes installed in FF), etc...

    An easy way to do this if you have *many* extensions etc. is to use the Infolister extension:
    https://addons.mozilla.org/en-US/firefox/addon/447
  • ken meece
    #3 ken meece on 23 Jan 08
     
    how do i...

    > 1) clear your FF private data

    thanks
  • anonymous
    #4 anonymous on 17 Feb 08
     
    Hi maggie_diigo!

    I checked the properties of my current profile (I have four-why I have no idea) folder, and I found that it was:

    315MB (Size: 331,114,271 bytes/Size on disk: 330,774,481 bytes)

    11,416 files
    736 folders

    Should I just zip-up the entire folder or just send certain items? I used SnagIt 8 to get a shot of the folder contents as well as the report from Infolister addon. They can be seen at http://tinyurl.com/27g5vu
    and http://tinyurl.com/365euy respectively. Just click on the pics to enlarge to full-size.

    Bytheway, how do you insert clickable links (such as the above) into forum posts?

    Thanks!
    ~Tim =^.^=

    maggie_diigo wrote:
    > Due to users' different settings, computer specs, etc... sometimes we have difficulty reproducing users reported bugs. In the case of Firefox browser user, it sometimes helps when the user can send us a copy of their FF profile, and may be easier for us to duplicate the issue.
  • Joel Liu
    #5 Joel Liu on 19 Feb 08
     
    Hi Tim,

    In this case, you can zip-up entire folder except all bookmarks files ( from bookmarks-1.html to bookmarks-202.html).


    > Should I just zip-up the entire folder or just send certain items? I used SnagIt 8 to get a shot of the folder contents as well as the report from Infolister addon. They can be seen at http://tinyurl.com/27g5vu
    > and http://tinyurl.com/365euy respectively. Just click on the pics to enlarge to full-size.
    >
    > Bytheway, how do you insert clickable links (such as the above) into forum posts?

    To add hyperlink, you need to add a bit html code. However, we will support easy hyperlink later.
    Demo link
  • anonymous
    #6 anonymous on 19 Feb 08
     
    Hi Joel!

    Thanks for the suggestions! I'm working on it!

    joel wrote:
    > Hi Tim,
    >
    > In this case, you can zip-up entire folder except all bookmarks files ( from bookmarks-1.html to bookmarks-202.html).
    >
    >
    > > Should I just zip-up the entire folder or just send certain items? I used SnagIt 8 to get a shot of the folder contents as well as the report from Infolister addon. They can be seen at http://tinyurl.com/27g5vu
    > > and http://tinyurl.com/365euy respectively. Just click on the pics to enlarge to full-size.
    > >
    > > Bytheway, how do you insert clickable links (such as the above) into forum posts?
    >
    > To add hyperlink, you need to add a bit html code. However, we will support easy hyperlink later.
    > Demo link



    Joel, in answer to your question ("=====> Did uou experience the problem in every web pages or just some specific pages? Could you send us the URL where the diigolet disappeared after you had clicked the QuickD button?"), I uninstalled the Diigolet and installed the Diigo toolbar to see if the QuickD worked the same as the Diigolet. On all pages (no matter the url, type of page or whatever, it was

    For Diigolet (works for all urls, type of page or whatever):
    1. Click Diigolet button.
    2. Click QuickD button.
    3. Click Diigolet button (since the Diigolet bar disappeared)
    4. Click QuickD button.
    5. Click Bookmark/Share button
    6. Fill-in bookmarking form.
    7. Click Submit and Close

    For Diigo Toolbar (works for all urls, type of page or whatever)
    1. Click QuickD button
    2. Watch as notifications tell me that the bookmark has been submitted, then saved.

    Now, however, I tried disabling the Diigo Toolbar, then installing the Diigolet. Unfortunately, when I click on the Diigolet, I get the "Loading Diigolet" notification, which stays where it is and nothing else happens. I think I'll just uninstall the Diigolet and install the Diigo Toolbar (at least I know that works!)

    C'yas!
    ~Tim -^.^-

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