Highlights and bookmars disappearing - 76 views

bookmark bug highlight

started by altergrin altergrin on 10 Jul 07

#1 altergrin altergrin on 10 Jul 07

A couple of days ago I spent four hours searching and browsing the net, did some highlights and research, and so on.
Later I noticed, that no one of these bookmarks appeared in my Diigo. I had already such problems sometimes, but after some time, maybe a day, bookmarks was there.
But now new, fresh, bookmarks are seen, and those - aren`t.
Also I didn`t care very much then, because highlighted text was in my cache, or something, at least I could see it on those pages. But now all this also disappeared.
That`s the trouble.
Thank you.

<div class="cArrow"> </div><div class="cContentInner">A couple of days ago I spent four hours searching and browsing the net, did some highlights and research, and so on. <br /> Later I noticed, that no one of these bookmarks appeared in my Diigo. I had already such problems sometimes, but after some time, maybe a day, bookmarks was there. <br /> But now new, fresh, bookmarks are seen, and those - aren`t. <br /> Also I didn`t care very much then, because highlighted text was in my cache, or something, at least I could see it on those pages. But now all this also disappeared. <br /> That`s the trouble. <br /> Thank you.</div>

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#2 Joel Liu on 12 Jul 07

Hi, altergrin:
Did you mean some bookmarks you saw in your bookmarks list before disappear now ?
Please give us more accurate description and we will look into it very seriously.
Thanks

<div class="cArrow"> </div><div class="cContentInner">Hi, altergrin: <br /> Did you mean some bookmarks you saw in your bookmarks list before disappear now ? <br /> Please give us more accurate description and we will look into it very seriously. <br /> Thanks</div>

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#3 altergrin altergrin on 12 Jul 07

joel wrote:
> Did you mean some bookmarks you saw in your bookmarks list before disappear now ?
Exactly.

> Please give us more accurate description and we will look into it very seriously.
For example, I highlighted some text on this page ( http://85.192.55.201/limonov/anatomia_hero/16.htm ), then, before I closed firefox, I returned a few times, and read what I noticed there.
After restarting the browser, I saw that no one of these bookmarks (besides http://85.192.55.201/limonov/anatomia_hero/16.htm , and this one too), appeared on Diigo.

As I noted, this was not the first time, similar things happened before - sometimes bookmarks didn`t appear instantly, I waited for a few hours, and then they appeared. So this is the first time when I precisely noticed evident loss.

<div class="cArrow"> </div><div class="cContentInner">joel wrote: <br /> > Did you mean some bookmarks you saw in your bookmarks list before disappear now ? <br /> Exactly. <br /> <br /> > Please give us more accurate description and we will look into it very seriously. <br /> For example, I highlighted some text on this page ( <a href="http://85.192.55.201/limonov/anatomia_hero/16.htm" rel="nofollow" target="_blank">http://85.192.55.201/limonov/anatomia_hero/16.htm</a> ), then, before I closed firefox, I returned a few times, and read what I noticed there. <br /> After restarting the browser, I saw that no one of these bookmarks (besides <a href="http://85.192.55.201/limonov/anatomia_hero/16.htm" rel="nofollow" target="_blank">http://85.192.55.201/limonov/anatomia_hero/16.htm</a> , and this one too), appeared on Diigo. <br /> <br /> As I noted, this was not the first time, similar things happened before - sometimes bookmarks didn`t appear instantly, I waited for a few hours, and then they appeared. So this is the first time when I precisely noticed evident loss.</div>

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#4 Joel Liu on 12 Jul 07

I bookmarked and highlighted http://85.192.55.201/limonov/anatomia_hero/16.htm successfully.
Did you see a "Bookmark Saved" tips on the upper left corner of Firefox just after you submit the bookmark?

altergrin wrote:
> joel wrote:
> > Did you mean some bookmarks you saw in your bookmarks list before disappear now ?
> Exactly.
===> This is strange. When you see the bookmarks in www.diigo.com/user/altergrin, that means those bookmarks are in the diigo database, it is unlikely to disappear. Is it possible that you are in the following situation?
1)You have both public/private bookmarks
2) Sometimes, you login diigo and see all bookmarks in www.diigo.com/user/altergrin
3) Sometimes, you didn't login, so only see public bookmarks in www.diigo.com/user/altergrin

> > Please give us more accurate description and we will look into it very seriously.
> For example, I highlighted some text on this page ( http://85.192.55.201/limonov/anatomia_hero/16.htm ), then, before I closed firefox, I returned a few times, and read what I noticed there.
===>Before you restart the browser, did those bookmarks appear in www.diigo.com/user/altergrin ?

> After restarting the browser, I saw that no one of these bookmarks (besides http://85.192.55.201/limonov/anatomia_hero/16.htm , and this one too), appeared on Diigo.
>

> As I noted, this was not the first time, similar things happened before - sometimes bookmarks didn`t appear instantly, I waited for a few hours, and then they appeared. So this is the first time when I precisely noticed evident loss.
===>This may due to some temp connection error. Diigo has a feature named "submit and forget". After you submit a bookmark, if it can't be saved due to the connection error or due to servers in maintenance /heave load, the Diigo toolbar will do it sometime later untill it is saved. But this shouldn't be a normal case. Please let me know directly when you find the problem again ( joel 【at 】 diigo dot com)

<div class="cArrow"> </div><div class="cContentInner">I bookmarked and highlighted <a href="http://85.192.55.201/limonov/anatomia_hero/16.htm" rel="nofollow" target="_blank">http://85.192.55.201/limonov/anatomia_hero/16.htm</a> successfully. <br /> Did you see a "Bookmark Saved" tips on the upper left corner of Firefox just after you submit the bookmark? <br /> <br /> altergrin wrote: <br /> > joel wrote: <br /> > > Did you mean some bookmarks you saw in your bookmarks list before disappear now ? <br /> > Exactly. <br /> ===> This is strange. When you see the bookmarks in <a href="http://www.diigo.com/user/altergrin" rel="nofollow" target="_blank">www.diigo.com/user/altergrin</a>, that means those bookmarks are in the diigo database, it is unlikely to disappear. Is it possible that you are in the following situation? <br /> 1)You have both public/private bookmarks <br /> 2) Sometimes, you login diigo and see all bookmarks in <a href="http://www.diigo.com/user/altergrin" rel="nofollow" target="_blank">www.diigo.com/user/altergrin</a> <br /> 3) Sometimes, you didn't login, so only see public bookmarks in <a href="http://www.diigo.com/user/altergrin" rel="nofollow" target="_blank">www.diigo.com/user/altergrin</a> <br /> <br /> > > Please give us more accurate description and we will look into it very seriously. <br /> > For example, I highlighted some text on this page ( <a href="http://85.192.55.201/limonov/anatomia_hero/16.htm" rel="nofollow" target="_blank">http://85.192.55.201/limonov/anatomia_hero/16.htm</a> ), then, before I closed firefox, I returned a few times, and read what I noticed there. <br /> ===>Before you restart the browser, did those bookmarks appear in <a href="http://www.diigo.com/user/altergrin" rel="nofollow" target="_blank">www.diigo.com/user/altergrin</a> ? <br /> <br /> > After restarting the browser, I saw that no one of these bookmarks (besides <a href="http://85.192.55.201/limonov/anatomia_hero/16.htm" rel="nofollow" target="_blank">http://85.192.55.201/limonov/anatomia_hero/16.htm</a> , and this one too), appeared on Diigo. <br /> > <br /> <br /> <br /> > As I noted, this was not the first time, similar things happened before - sometimes bookmarks didn`t appear instantly, I waited for a few hours, and then they appeared. So this is the first time when I precisely noticed evident loss. <br /> ===>This may due to some temp connection error. Diigo has a feature named "submit and forget". After you submit a bookmark, if it can't be saved due to the connection error or due to servers in maintenance /heave load, the Diigo toolbar will do it sometime later untill it is saved. But this shouldn't be a normal case. Please let me know directly when you find the problem again ( joel 【at 】 diigo dot com)</div>

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#5 altergrin altergrin on 13 Jul 07

> > > Exactly.
> > This is strange. When you see the bookmarks in www.diigo.com/user/altergrin, that means those bookmarks are in the diigo database, it is unlikely to disappear.
No, sorry for my rush, I haven`t seen it there.
The pages were marked on the toolbar ( the book was here: http://img294.imageshack.us/img294/9843/diigojh3.jpg ), highlights were seen, but no one of them were in www.diigo.com/user/altergrin. And I was definitely logged in.

> >Before you restart the browser, did those bookmarks appear in www.diigo.com/user/altergrin ?
No, they didn`t.

> >This may due to some temp connection error.
Yes, I understand. I didn`t worried much so then. But after this data loss, I became worried. :)

> >Please let me know directly when you find the problem again ( joel 【at 】 diigo dot com)
OK.
Thanks.

<div class="cArrow"> </div><div class="cContentInner"> > > > Exactly. <br /> > > This is strange. When you see the bookmarks in <a href="http://www.diigo.com/user/altergrin" rel="nofollow" target="_blank">www.diigo.com/user/altergrin</a>, that means those bookmarks are in the diigo database, it is unlikely to disappear. <br /> No, sorry for my rush, I haven`t seen it there. <br /> The pages were marked on the toolbar ( the book was here: <a href="http://img294.imageshack.us/img294/9843/diigojh3.jpg" rel="nofollow" target="_blank">http://img294.imageshack.us/img294/9843/diigojh3.jpg</a> ), highlights were seen, but no one of them were in <a href="http://www.diigo.com/user/altergrin" rel="nofollow" target="_blank">www.diigo.com/user/altergrin</a>. And I was definitely logged in. <br /> <br /> > >Before you restart the browser, did those bookmarks appear in <a href="http://www.diigo.com/user/altergrin" rel="nofollow" target="_blank">www.diigo.com/user/altergrin</a> ? <br /> No, they didn`t. <br /> <br /> > >This may due to some temp connection error. <br /> Yes, I understand. I didn`t worried much so then. But after this data loss, I became worried. :) <br /> <br /> > >Please let me know directly when you find the problem again ( joel 【at 】 diigo dot com) <br /> OK. <br /> Thanks.</div>

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#6 Ivan on 17 Jul 07

I had a similar problem - bookmarked pages would not appear in the bookmarks list. I did quite a few of them using Firefox toolbar.
Cannot replicate at this stage but will let you know when it happens again - but it's definitely something you should investigate further, guys!

<div class="cArrow"> </div><div class="cContentInner">I had a similar problem - bookmarked pages would not appear in the bookmarks list. I did quite a few of them using Firefox toolbar. <br /> Cannot replicate at this stage but will let you know when it happens again - but it's definitely something you should investigate further, guys!</div>

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#7 Helaine . on 18 Jul 07

I had this start to happen with FireFox, so I switched to Flock, which was fine. Now it's happening with Flock.

What happens is, I highlight the material, right click to get the Diigo menu, choose highlight and save, add my tags etc. and click submit and close. I look at the upper left corner of the browser where Diigo used to say something about saving the bookmark - but nothing is there. Nothing happens. The bookmarks do not appear in my Diigo store.

I have not found a way to get them to actually save the bookmarklet now. not sure why.

Latest version of Flock. Latest version of FireFox. Latest version of Diigo.

Helaine

ivanhoe wrote:
> I had a similar problem - bookmarked pages would not appear in the bookmarks list. I did quite a few of them using Firefox toolbar.
> Cannot replicate at this stage but will let you know when it happens again - but it's definitely something you should investigate further, guys!

<div class="cArrow"> </div><div class="cContentInner">I had this start to happen with FireFox, so I switched to Flock, which was fine. Now it's happening with Flock. <br /> <br /> What happens is, I highlight the material, right click to get the Diigo menu, choose highlight and save, add my tags etc. and click submit and close. I look at the upper left corner of the browser where Diigo used to say something about saving the bookmark - but nothing is there. Nothing happens. The bookmarks do not appear in my Diigo store. <br /> <br /> I have not found a way to get them to actually save the bookmarklet now. not sure why. <br /> <br /> Latest version of Flock. Latest version of FireFox. Latest version of Diigo. <br /> <br /> Helaine <br /> <br /> ivanhoe wrote: <br /> > I had a similar problem - bookmarked pages would not appear in the bookmarks list. I did quite a few of them using Firefox toolbar. <br /> > Cannot replicate at this stage but will let you know when it happens again - but it's definitely something you should investigate further, guys!</div>

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#8 Wade Ren on 20 Jul 07

If you are using the toolbar, wheneve you bookmark or highlight, you should get a message in the upper left corner of your screen as to whether the submission is successful.

What messages do you see?

<div class="cArrow"> </div><div class="cContentInner">If you are using the toolbar, wheneve you bookmark or highlight, you should get a message in the upper left corner of your screen as to whether the submission is successful. <br /> <br /> What messages do you see?</div>

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