How to Design Great Conversations (and Why Diverse Groups Make Better Decisions) - 1 views
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Lara Cowell on 24 Jan 23Author Daniel Stillman offers up excellent pointers to create more productive conversations, especially when conversing with folx who hold diverse and maybe conflicting perspectives. The whole article's worth mining for details, but here are the key takeaways: 3 Ways to Deepen Conversations How do we go deeper into understanding other people's perspectives? Use these three levels of goals to peel back the layers in the conversation and understand why people want what they want, and find agreements that work for everyone involved. LEVEL 1: INTERESTS: Why does someone want what they want? Try saying, "That sounds important to you. Can you tell me why?" LEVEL 2: OPTIONS: "Hard" negotiators demand what they want. Reply: "That thing you're asking for is one option. Are there any other options or alternatives you can think of? Can we generate any others together?" Finding all the levers of value on both sides can help open up opportunities to create shared value. LEVEL 3: LEGITIMACY: When someone throws out a number or any firm position, it often feels like we need to counter. Instead, ask: "Where did you get that number? What can we base a fair number on?" Probing for ways to judge an outcome as objectively legitimate can lower the stakes.