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Pew Researchers surveyed more than 1,500 technologists and scholars about the forces shaping the way people interact with one another online. They asked: "In the next decade, will public discourse online become more or less shaped by bad actors, harassment, trolls, and an overall tone of griping, distrust, and disgust?" The vast majority of techonolgists surveyed-81 percent of them-said they expect the tone of online discourse will either stay the same or get worse in the next decade. "Cyberattacks, doxing, and trolling will continue, while social platforms, security experts, ethicists, and others will wrangle over the best ways to balance security and privacy, freedom of speech, and user protections. A great deal of this will happen in public view," Susan Etlinger, a technology industry analyst, told Pew. "The more worrisome possibility is that privacy and safety advocates, in an effort to create a more safe and equal internet, will push bad actors into more-hidden channels such as Tor." Tor is software that enables people to browse and communicate online anonymously-so it's used by people who want to cover their tracks from government surveillance, those who want to access the dark web, trolls, whistleblowers, and others. The uncomfortable truth is that humans like trolling. It's easy for people to stay anonymous while they harass, pester, and bully other people online-and it's hard for platforms to design systems to stop them. Hard for two reasons: One, because of the "ever-expanding scale of internet discourse and its accelerating complexity," as Pew puts it. And, two, because technology companies seem to have little incentive to solve this problem for people. "Very often, hate, anxiety, and anger drive participation with the platform," said Frank Pasquale, a law professor at the University of Maryland, in the report. "Whatever behavior increases ad revenue will not only be permitted, but encouraged."

Author Daniel Stillman offers up excellent pointers to create more productive conversations, especially when conversing with folx who hold diverse and maybe conflicting perspectives. The whole article's worth mining for details, but here are the key takeaways: 3 Ways to Deepen Conversations How do we go deeper into understanding other people's perspectives? Use these three levels of goals to peel back the layers in the conversation and understand why people want what they want, and find agreements that work for everyone involved. LEVEL 1: INTERESTS: Why does someone want what they want? Try saying, "That sounds important to you. Can you tell me why?" LEVEL 2: OPTIONS: "Hard" negotiators demand what they want. Reply: "That thing you're asking for is one option. Are there any other options or alternatives you can think of? Can we generate any others together?" Finding all the levers of value on both sides can help open up opportunities to create shared value. LEVEL 3: LEGITIMACY: When someone throws out a number or any firm position, it often feels like we need to counter. Instead, ask: "Where did you get that number? What can we base a fair number on?" Probing for ways to judge an outcome as objectively legitimate can lower the stakes.