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While noted psychologist Gottman's 3 Skills and 1 Rule were originally intended for couples, they apply equally to any close relationship and could create better, more effective communication. In a nutshell, here they are: Here are Dr. Gottman's three skills and one rule for crucial conversation: The rule: Understanding must precede advice. The goal of an intimate conversation is only to understand, not to problem-solve. Premature problem solving tends to shut people down. Problem solving and advice should only begin when both people feel totally understood. Skill #1: Putting Your Feelings into Words The first skill is being able to put one's feelings into words. This skill was called "focusing" by master clinician Eugene Gendlin. Gendlin said that when we are able to find the right images, phrases, metaphors, and words to fit our feelings, there is a kind of "resolution" one feels on one's body, an easing of tension. Focusing makes our conversations about feelings much deeper and more intimate, because the words reveal who we are. Skill #2: Asking Open-Ended Questions The second skill of intimate conversations is helping one's conversational partner explore his or her feelings by asking open-ended questions. This is done by either asking targeted questions, like, "What is your disaster scenario here?" or making specific statements that explore feelings like, "Tell me the story of that! Skill #3: Expressing Empathy The third skill is empathy, or validation. Empathy isn't easy. In an intimate conversation, the first two skills help us sense and explore another person's thoughts, feelings, and needs. Empathy is shown by communication that these thoughts, feelings, and needs make sense to you. That you understand why the other person's experience. That does not mean that you necessarily agree with this person. You might, for example, have an entirely different memory or interpretation of events. Empathy means communicating that, given

Though the article is geared for married couples, some of the communication pointers are applicable to any situation where two people are trying to resolve a conflict. Psychologist Dr. John Gottman advocates the ATTUNE model, where both speaker and listener have responsibilities to uphold; the actual article further describes these responsibilities and what they entail. Speaker's Role A = Awareness T = Tolerance T = Transforming criticisms into wishes and positive needs Listener's Role U = Understanding N = Non-Defensive Listening E = Empathy During his research, Dr. Gottman discovered that problem solving or giving your partner advice before understanding their feelings or perspective is counterproductive and actually interferes with reaching a resolution. Learning how to use conflict as an opportunity to understand and get to know each other better is a vital part of attunement.

This article is geared for couples, but the advice could be extrapolated to any social relationship. Self-soothing is crucial for effective listening, and these are some strategies to help you do this: 1. Write down what your partner says and any defensiveness you're feeling 2. Be mindful of love and respect (remember the big picture and why you like this person) 3. Slow down and breathe. 4. Hold on to yourself: look inward and see what you are telling yourself about what this conflict means and how it may impact you. Also, consider that your partner's complaint may have truth to it. Sometimes we hold onto a distorted self-portrait. 5. Don't take your partner's complaint personally. 6. Ask for a reframe: if the other person is saying something that is triggering, ask them to say it in a different way. 7. Push the pause button: agree to take a 20 minute break, so the fight-flight response is deactivated, then resume.

Psychologist John Gottman identifies four key elements that destroy relationships: criticism, contempt, defensiveness, and stonewalling--they are also the elements that, not surprisingly, have been strong predictors of divorce in Gottman's marital counseling practice. This article provides useful strategies to avoid the Four Horsemen and create smoother communication--keep them in mind when you have crucial conversations!

A collaboration between the Gottman Institute and the Huffington Post, Thrive Global offers sustainable, science-based solutions to enhance well-being, performance, and purpose, and create a healthier relationship with technology. Some useful communication articles!

Although this article is directed towards couples, the advice provided can easily apply to any relationship: familial, friendship, or professional, where a conflict needs to be resolved amicably.

This article highlights three "conflict blueprints" and associated strategies to help constructively manage conflict around unsolvable problems. Although the advice geared for married couples, you can easily extrapolate the information and strategies to other close relationships you have. Conflict Blueprint #1: Current Conflicts -Share perspective in a calm way, and take turns speaking. Use "I" statements. Use repair attempts. Take a 20 minute break to deactivate the fight/flight response. Conflict Blueprint #2: Attachment Injuries -Genuinely apologize to your partner, regardless of your agreement or disagreement with their perspective. Focus only on the fact that you hurt your partner and that you need to take responsibility. Verbalize what you can take responsibility for, as well as any other factors that played into you getting caught up in the fight. Ask your partner what he or she needs from you to heal and move forward, and follow through. Conflict Blueprint #3: Gridlock and Dialogue Take turns speaking and listening. Communicate clearly and honestly. Where does your perspective or position on the issue come from, and what does it symbolize for you? What kinds of lifelong dreams or core issues are at stake for you? As a listener, create a safe space for the speaker. No judging, arguing, giving advice, or trying to solve the problem. Show genuine interest in what your partner is telling you; allow them time and space to fully communicate their concerns. Ask questions so that you can both fully explore the issue and its related meaning. Find ways to create small compromises that can pave the way to larger plans. If your dreams differ, try to find overlapping areas, or try to make plans to give each partner's dreams a chance to grow and become reality.