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Newman Lanier

Custom Panels | Market Research | Online Communities - FGI Research - 0 views

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    Market research group based in the neighborhood - Chapel Hill NC. They set up surveys and data collection but also do online communities.
Newman Lanier

LabLog - How did you get into UX - 0 views

  • At that point I had never heard of user research, but I started wondering why we didn’t talk to our map readers when we were designing new map specs. We spent hours debating the details that we all passionately cared about – for example, icon design or the extent of a map’s coverage – but if you asked, we wouldn’t have been sure if it mattered to anyone else but us.
  • At that point I had never heard of user research, but I started wondering why we didn’t talk to our map readers when we were designing new map specs. We spent hours debating the details that we all passionately cared about – for example, icon design or the extent of a map’s coverage – but if you asked, we wouldn’t have been sure if it mattered to anyone else but us.
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    "How did you get into the field of user experience?" is a question we get all the time. While the AnswerLab team members all share a passion for improving the digital world, we each have a different tale of what led us here. We're sharing our stories in a new series of user experience expertise blog posts where the AnswerLab team reveals what feeds our curiosity and what led us to UX research.
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    The origin story of a UX superhero!
Newman Lanier

Complete Beginner's Guide to Design Research | UX Booth - 1 views

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    "Design Research is defense against the dark arts - SEO"
Newman Lanier

Innovation Is About Arguing, Not Brainstorming. Here's How To Argue Productively | Co.D... - 0 views

  • Science shows that brainstorms can activate a neurological fear of rejection and that groups are not necessarily more creative than individuals. Brainstorming can actually be detrimental to good ideas.
  • We need to work both collaboratively and individually
  • We also need a healthy amount of heated discussion, even arguing.
  • ...6 more annotations...
  • There is no hierarchy. It’s not debate because there are no opposing sides trying to “win.”
    • Newman Lanier
       
      Perhaps I'm not understanding the term 'argue'. Can't you 'win' an argument? Aren't there two sides, at least, to every argument? And, there is no hierarchy? Really? It seems there is always an order of dominance in an social structure. Boss / employee, Client / designer... there is always a power differential which must be accounted for. And, generally, it's up to the powerful to account for the weaker.
  • without fear.
    • Newman Lanier
       
      What your boss did that day was the equivalent of a dog humping another. He established dominance. He told you what to do. He humped you,man. He did establish the tone. Which is great and it appearantly worked. However, he didn't waive his doggy lipstick and make the power structure go away.
  • And that “because” should be grounded in real people other than ourselves.
    • Newman Lanier
       
      "Yes, AND" vs "No, BECAUSE" ... sounds like this could get personal real quick. I think what you are saying about the grounded in 'real people other than ourselves' is that you want reasons based in facts and not opinions. However, does the ethnographic research yield facts or opinion? It seems that it could be simply doubling up the opinion - As in " Here is my opinion about these other opinions (about dancing chinese villagers)" However, I do thing we everyone agrees on the results of the user research, then you CAN argue about your conclusions based on those premises without getting personal. I do think that works. And, I have seen it work.
  • we each bring different ways of looking at the world and solving problems to the table.
    • Newman Lanier
       
      Respecting and cultivating diversity in groups is key to high performance. It seems a bit utopian. But, it's something I believe. did anyone roll their eyes when you brought up the idea of the text analysis tool? How long did it take? Did they really 'get it' or was it something other simply tolerated? Even for the most well adjusted and balance T shaped person, it can be difficult to go along with anothers specialty, I'd imagine.
  • a shared goal. We develop a statement of purpose at the outset of each project and post it on the door of our project room.
    • Newman Lanier
       
      Rules, playing field, 'ball down the field'... these are all sports / war analogies. I guess the idea is "Same team". But, who is the bad guy... the guy who doesn't see it the way you do. Or, doesn't listen to reason. I don't think simply 'having a common goal' is sufficent to keep from hurting each other in meetings. If budgets and jobs are on the line, it won't be that playful.
  • But we don’t brainstorm. We deliberate.
    • Newman Lanier
       
      I like that word, deliberate. It means intentionally. I suppose ' to deliberate' is to think intentionally, which is what I consider brainstorming to be. Granted brainstorming has a stigma - its light and permissive, unfocused and not serious, a waste of time. The points you bring up about 'Deliberative discourse' are helpful. It's like putting brainstorming through boot camp - to help brainstorming produce results, without hurting anyone or shutting anyone down. All in all a thought provoking post - thanks!
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    More on Arguing and design meetings. Could Brainstorming be bad? counter-productive and fear inducing? ... hmmm.
Newman Lanier

Our Work | Forum One - 0 views

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    A nice web building company I ran across
Newman Lanier

cxpartners | The myth of the page fold: evidence from user testing - 0 views

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    Landing pages and scrolling. Good article and tests about the 'whatnots and whathaveyous' of page scrolling.
Newman Lanier

Design Staff - Improve your startup's surveys and get even better data - 0 views

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    "Startups frequently use surveys as a cheap and easy way to get feedback from users. But the resulting data will only be as good as the survey itself. I often see products with surveys that have easy-to-fix mistakes like misleading questions, improper sampling, and skewed rating scales. That's a shame - these teams could be collecting better data and making better decisions if they just paid a bit more attention to survey design."
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    You can screw up making a survey. Read this to avoid that.
Newman Lanier

User Experience - Stack Exchange - 0 views

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    A UX designer community forum. Brilliant idea
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    A stackExchange or StackOverflow message board. Great discussion going on here
Newman Lanier

Guess What?!? Task Design is Critically Important! - A hard-learned lesson » ... - 0 views

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    "Hey Spool, Mike and Steve, Nice post! Krug's Rocket Surgery book where I learned about developing good tasks. Basically, he says to test the participants interaction with the site not their ability to read. "buy a bookcase" tests the participants ability to read and, in this case search. That's not bad! It gets at the usability / mechanical functionality of a site. But, you don't need to go through the trouble to recruit users to collect this type of data. Anyone hanging around the hallway will do. However, if you want to dig down to the other parts of the experience (findable, desirable, Morville's honeycomb types), then a more authentic, believable, contextual task is important. By changing the directive command - "Find a bookcase" - to a more contextual based question - "How would you do that?" - you were able to get a different and possibly more insightful / actionable result. As a matter of fact, from now on, I'm using this format for all my user tests. Done and Done, Mr. Spool. @Mike - (A/B) test your (user) test? I smell recursion and an out of memory error. :) cheers! newman"
Newman Lanier

Don't believe the rumors: User Experience Design is alive and well - 0 views

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    A good definition of 'User Experience Design' and it's sub sections - visual design /// information Arch, Content Strategy, Interaction design /// User Research, Product Discovery
Newman Lanier

9 Deadliest Start-up Sins « Steve Blank - 0 views

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    "1. Assuming you know what the customer wants First and deadliest of all is a founder's unwavering belief that he or she understands who the customers will be, what they need, and how to sell it to them. Any dispassionate observer would recognize that on Day One, a start-up has no customers, and unless the founder is a true domain expert, he or she can only guess about the customer, problem, and business model. On Day One, a start-up is a faith-based initiative built on guesses. To succeed, founders need to turn these guesses into facts as soon as possible by getting out of the building, asking customers if the hypotheses are correct, and quickly changing those that are wrong."
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    Start-ups are getting user-centered FIRST, before going thru all the pain of starting up. I'm pretty sure this is what the whole Lean Start - up , Lean UX is all about.
Newman Lanier

The One Where Katie Says "Fuck" - Let's Make Mistakes - Mule Radio Syndicate - 0 views

shared by Newman Lanier on 15 Jun 12 - No Cached
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    Explaining Design Research - good podcast!
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